Great videos, a million times better than those put out by Salesforce which sound more like marketing than instructional. Looking forward to more of these!
Thanks Mojo that was an awesome Journey builder introduction. Please make more videos on journey builder & also on mobile studio, mobile push, mobile connect. Really appreciate your work !!!!
Thanks for creating and sharing such an awesome video! I especially appreciate that I can understand it as a Journey Builder beginner, yet you include some deep information, as well.
Love your videos! Great done and super good explained. Are you planning into doing a Journey Builder advance functionalities? For instance, Cloud Pages and/or API entry sources, Automation scheduling? I am also interested in understanding how Mobile Push Notifications work. How to set that up, what kind of account you need, and if you need necessarily an app, and so on and so forth :) Thanks for making such a helpful content!
Any option to do practising journey builder without purchasing or any option to pay less for practising only? any deep learning environment to learn journey builder? Pls share your thought
Great videos. Thank you. Question: How would you approach if you for example have an event where clients can book for (where event date is custom for the client)? I understand you can use wait by attribute, where the attribute is the visiting date. But in this video you say it is better to send them their first mail directly, so they dont wait in the journey. Does this mean you have to filter the data extension beforehand, so they meet criteria of e.g. 1 week before visiting date and then automatically enter journey?
Good question. The answer is yes, you want to filter prior to them coming into journey builder. Keep in mind journey builder can do those type of things but it was designed as a sending engine. Automation studio and filters are there for the segmentation piece.
Hi Mojo! A quick question, is there a way to track who created / modified a Journey in Journey Builder? I don't seem to be able to find an option to see that.
Hey Marcus, to my knowledge in the UI there is not a way to see who created & modified a journey. Even the data views that give you slightly more information don't have the user specified (help.salesforce.com/articleView?id=mc_as_data_view_journey.htm&type=5). I have however had support pull that information for me in the past, so I believe the best route would be creating a case if you need that information.
Greate video! I'm new to Marketing cloud and I just receive my access to our instance, just a question, I can't seem to find how to create new contacts? I would like to create some sample contacts so I can populate a sample DE with them and test a journey similar to what your doing in the video. Are there any settings that I should enable to allow to create new contacts? I even went through Contact Builder -> All Contacts, upon loading of the page, I saw a "Create Contact" button but then it suddenly disappear from the page. Seems like I do not have a specific my role or permission assigned to me. Any thoughts would be appreaciated.
Hey Kenneth, I would recommend you watching my content builder and data extension videos if you haven’t already. They walk through the basics of sending your first email. Generally speaking there is no reason to create contacts one off. You should create a test data extension with the correct fields, insert a few sample records, create your sample email, then send the email to the test DE. Once you send to that DE the records in the DE will automatically be created as contacts in Marketing Cloud. Hope that helps!
@@salesforcemojo I just did what you said and finally did it! Your right. I still need to understand how these tools work together in MC. Thanks! Hope to see more videos from your channel :D
@@Cad-developer yes that one is a good place to start. If possible it’s good to get some hands on time before taking the exam. I also have several videos here that should help provide some education.
k. vijay unfortunately there is not a way to get hands on unless you are a partner or have purchased it as a company. Part of the intent behind these videos is to provide a first hand view as you can’t get hands on
@@salesforcemojo thank you very much for the reply. Your videos are way better in demonstrating the tool. I feel as if I am working on the tool. Thank you very much for these videos.
Why nobody explains how to modify an attribute when a contact is on a journey? Let's say I have an async processing which I trigger from the journey, how can I evaluate the result of that activity later in the journey?
Hello Mojo, Thanks for this great video. I have a question- How we can get the data of not sent users ( The user in the journey builder to whom email not sent) and what is the reason of not sent email?
Hey! There are a few ways to get that data but it depends on what you mean by ‘not sent’. If you have a decision split before the email and they went down another path and you’d like to identify which users went down that path, then you’d have to put a contact attribute activity on that section which would allow you to make an update to a data extension. You’d then be able to see who went down that path by filtering. If the use case is they all went into the email activity but only a portion of the users were send the email and a portion say ‘not sent’, then you can review who those users were and the reason under the tracking tab in Email Studio.
@@salesforcemojo Thank you for this info. I am talking about the second case and there is no option in the tracking tab to see the data of the not sent users. we can track the sent users but there is no way I can find to track the not sent.
Hey, Not really, we can use automation studio to automate a process. For ex: Sending every day at 08h AM NewsLetter based on data we receive from BI team to a specific Segment of customers. But for Journey for ex, we can do the same, but with more precision, we can controle for example the customer reaction toward the Newsletter (like: Open, Click, bounce), so we can imagine if the customers doesn't click on the Newsletter we sent to him, after 1day we should resend the same one, if he clicks, after 2 days we send to him a new newsletter etc.
Thank you very much for great explanations, it helped me to understand the lifecycle of a contact inside a journey
Glad to hear it!
Great videos, a million times better than those put out by Salesforce which sound more like marketing than instructional.
Looking forward to more of these!
Thanks Santosh! Glad they were useful.
true!
You cover almost everything in your vidoes. Thanks for sharing.
Glad you like them!
Excellent. Your appoach just right. Thank you. Would be good to have a video on Sales Cloud / Service Cloud Integration Use Cases.
Thanks Mojo that was an awesome Journey builder introduction. Please make more videos on journey builder & also on mobile studio, mobile push, mobile connect. Really appreciate your work !!!!
thanks a lot, really nice explanation.
i love it 😍
Thanks!
Thanks for creating and sharing such an awesome video! I especially appreciate that I can understand it as a Journey Builder beginner, yet you include some deep information, as well.
Great video - it was very informative and practical. You are a very good teacher.
greats videos,
wating for the next videos
thank you
Very Informative,
Hope u make more of them.
Thank you for the videos man.
Very helpful and easily understandable stuff. Thank you!
great video, thanks for making!
My pleasure!
Love your videos! Great done and super good explained.
Are you planning into doing a Journey Builder advance functionalities? For instance, Cloud Pages and/or API entry sources, Automation scheduling?
I am also interested in understanding how Mobile Push Notifications work. How to set that up, what kind of account you need, and if you need necessarily an app, and so on and so forth :) Thanks for making such a helpful content!
Any option to do practising journey builder without purchasing or any option to pay less for practising only? any deep learning environment to learn journey builder? Pls share your thought
Great videos. Thank you. Question: How would you approach if you for example have an event where clients can book for (where event date is custom for the client)? I understand you can use wait by attribute, where the attribute is the visiting date. But in this video you say it is better to send them their first mail directly, so they dont wait in the journey. Does this mean you have to filter the data extension beforehand, so they meet criteria of e.g. 1 week before visiting date and then automatically enter journey?
Good question. The answer is yes, you want to filter prior to them coming into journey builder. Keep in mind journey builder can do those type of things but it was designed as a sending engine. Automation studio and filters are there for the segmentation piece.
@@salesforcemojo Thank you, appreciate it!
Hi Mojo! A quick question, is there a way to track who created / modified a Journey in Journey Builder? I don't seem to be able to find an option to see that.
Hey Marcus, to my knowledge in the UI there is not a way to see who created & modified a journey. Even the data views that give you slightly more information don't have the user specified (help.salesforce.com/articleView?id=mc_as_data_view_journey.htm&type=5). I have however had support pull that information for me in the past, so I believe the best route would be creating a case if you need that information.
Thanks for this!
Greate video! I'm new to Marketing cloud and I just receive my access to our instance, just a question, I can't seem to find how to create new contacts? I would like to create some sample contacts so I can populate a sample DE with them and test a journey similar to what your doing in the video. Are there any settings that I should enable to allow to create new contacts? I even went through Contact Builder -> All Contacts, upon loading of the page, I saw a "Create Contact" button but then it suddenly disappear from the page. Seems like I do not have a specific my role or permission assigned to me. Any thoughts would be appreaciated.
Hey Kenneth, I would recommend you watching my content builder and data extension videos if you haven’t already. They walk through the basics of sending your first email.
Generally speaking there is no reason to create contacts one off. You should create a test data extension with the correct fields, insert a few sample records, create your sample email, then send the email to the test DE.
Once you send to that DE the records in the DE will automatically be created as contacts in Marketing Cloud.
Hope that helps!
@@salesforcemojo I just did what you said and finally did it! Your right. I still need to understand how these tools work together in MC. Thanks! Hope to see more videos from your channel :D
Hi, I saw a Marketing cloud course on pluralsight. I'm a begginer so I would like to know if it's enough to pass the exam? thank you for your answer
Hey! What exam are you looking to take?
@@salesforcemojo Hi, I was thinking of taking the salesforce marketing cloud course.
The one that you have on there
@@Cad-developer yes that one is a good place to start. If possible it’s good to get some hands on time before taking the exam. I also have several videos here that should help provide some education.
Is there any way we can practice these concepts? As i do not have the license for SFMC.
k. vijay unfortunately there is not a way to get hands on unless you are a partner or have purchased it as a company. Part of the intent behind these videos is to provide a first hand view as you can’t get hands on
@@salesforcemojo thank you very much for the reply. Your videos are way better in demonstrating the tool. I feel as if I am working on the tool. Thank you very much for these videos.
Why nobody explains how to modify an attribute when a contact is on a journey? Let's say I have an async processing which I trigger from the journey, how can I evaluate the result of that activity later in the journey?
If you go look for my contact builder course on Pluralsight I explain that use case there.
If you go look for my contact builder course on Pluralsight I explain that use case there.
Hello Mojo,
Thanks for this great video.
I have a question- How we can get the data of not sent users ( The user in the journey builder to whom email not sent) and what is the reason of not sent email?
Hey! There are a few ways to get that data but it depends on what you mean by ‘not sent’.
If you have a decision split before the email and they went down another path and you’d like to identify which users went down that path, then you’d have to put a contact attribute activity on that section which would allow you to make an update to a data extension. You’d then be able to see who went down that path by filtering.
If the use case is they all went into the email activity but only a portion of the users were send the email and a portion say ‘not sent’, then you can review who those users were and the reason under the tracking tab in Email Studio.
@@salesforcemojo Thank you for this info. I am talking about the second case and there is no option in the tracking tab to see the data of the not sent users. we can track the sent users but there is no way I can find to track the not sent.
Hey Karamjeet, if your like to reach out to me on LinkedIn with a screenshot I can help guide you on where to go. Thanks!
Is it Journey Builder the same as Automation Studio?
Hey, Not really, we can use automation studio to automate a process. For ex: Sending every day at 08h AM NewsLetter based on data
we receive from BI team to a specific Segment of customers.
But for Journey for ex, we can do the same, but with more precision, we can controle for example the customer reaction toward the Newsletter
(like: Open, Click, bounce), so we can imagine if the customers doesn't click on the Newsletter we sent to him, after 1day we should resend the same one, if he clicks, after 2 days we
send to him a new newsletter etc.
@@abderrahmanroundi2232 Thanks a lot. That's helpful
@@3xt0p4 My pleasure!
hello mojo can you please share the linked in profile name