Im a certified diesel/heavy equipment mechanic, i tend to work on my own stuff building engines or whatever, but i would bet my next paycheck that this is the one of the best if not the best shop in the U.S. period. The man is thorough and straight to the point and actually cares about his customers and their budgets and he takes care of his mechanics with respectful criticism or instruction....everything is a learning experiemce with this guy and i love it!
Mechanized equipment mechanic, light heavy equipment. Every word you said is true. I train my guys using the same work ethic and perseverance as Dave. My career has become stress free and I developed an understanding. Dave cares about his shop and its reputation. He is a great guy and we can all learn from him. I wish more mechanics were like us. I always want to do better and I’m always pushing myself to do better it’s one of the reasons i watch him. I learn a lot.
@@russwilson2182 Dave makes it clear that I would much prefer to hire a professional in this situation. It’s about safer cars on the road as well as knowing the true condition of the car. Heck if more people can eyeball a car and walk away if something is off, sounds good to me.
I've been enjoying when the each video shows the conclusion of the problem, and not just the problem. This video and the last one showed the end result which I think is great!
You will hardly find one because most are corporate company’s and even the way they treat techs/mechs is disgusting alone never less how they treat customers.
You should see how we're actually treated as techs. It's frustrating because we, the techs, usually care a great deal for the customers, but the boss needs to make as much money as possible so our concerns more often than not get pushed to the side. We're a toyota dealer and our flat rate is $180/hr. Don't even get me started on our parts markup. Actually disgusting.. if you drive 18 miles to lexus you can get your car worked on for less and get way better quality but we're so stuck in our lives and need money to facilitate our families that we really can't do anything.
@charliecrowe6606 There are plenty of honest and trustworthy shops with great technicians! The main problem with finding them is the fact that most people don’t start looking for a shop until their vehicle breaks down, Now instead of looking for the best shop people are usually looking for which shop can get them in ASAP! And another huge factor people tend to look for when choosing a shop is cost, Let’s face it as much as people say they wish they could find a great shop like Dave’s I highly doubt most people have even tried!
I agree but I've been a mechanic for 22 years, maybe I'm biased! He runs a good operation. All the places I've worked don't even come close to this in quality and equipment to use.
Dave, as an emergency physician you rang a bell when you talked about a car owner (patient) coming in with their internet diagnosis. You must be careful not to be misled. We want to hear your complaints, not your diagnosis.
Yup, everyone is a webMD doctor now! lol... I'm sure everyone comes in with, "I got this ache and it does this when I do that and the internet says I have around 6 months left to live and its in-opperable cancer and I just need you to confirm this." It turns out they have gas and go take some gas-x and sleep. I think the internet has made everyone a doctor and a mechanic and an engineer and an expert in every field there is because they watched videos on it! The internet was supposed to bring ppl together, make all the worlds information available at the tip of your fingers.... sadly, I am in the camp of that the internet has ultimatly made the human race dumber, lose the ability to think for themselves, use common sense, etc... The Mike Judge movie, Idiocracy has become a documentery, but faster then he thought. It has only taken about 25-30 years for it to happen... If you havent seen it, make sure you do asap! I was 20 when it came out and thought "haha, thats funny"... 20 years later... "wtf is happening?!?!?! "
Hello Dave: I love your straightforward approach the way you run your business. When I had my 2 shops I always strived for honesty with integrity. Well Done sir. God Bless you, your family, & your crew. TMP from N.J.
Wait...A heat shield rattle on a Subaru?!?! Tell me it isn't so....LOL!!! EVERY Subaru our family's ever owned had heat shield rattles...Usually it's the exhaust though!! This time it was the brake rotor backing plate/shield. Easy peasy!! As for the oil leaks... Subaru rocker cover gaskets harden and leak like sieves after about 7-10 years. I think you said that was a 2011, so he probably needs those replaced. I did them on our 2010 3.6l H6 Outback. They were very hard and brittle. Next up for me is our 2012 Impreza and 2011 H4 Outback. They're both leaking something fierce. It's also essential to replace the timing belts and water pump on those. They're interference engines. Nice video Dave and Kyle!! I LOVE how you communicate with your customers. I wish more shops worked like you do!!
is it humble to charge 2hours to diagnose that issue? prob 400-500. for what? the guy was concerned his transmission or clutch were going bad right? So, call the customer and tell them all major components are fine. What you're hearing is probably brakes or wheel, do you want me to charge you another hour to find the cause? not, hey dude i think i found what your hearing WE ARE GOING TO CHARGE YOU another hour. Small shops and family owned for me. Dave is a corporation and knows who he can and cannot overcharge.
Wished all used dealerships were required to do a all points inspection and made Fix or tell the person about problems found during inspection ! Great job Dave to you and your team ! 👍👍
Many shops would have tried taking this guy for pads, rotors, axle seal, and potentially a wheel bearing and backing plate. I never had time for extraneous work like that, just fix the complaint and offer my honest opinion on any other issues I see. This is how you gain loyal customers. I started out at a Monro Muffer and Brake shortly after they, Sears auto center, Midas and others were caught telling customers that their vehicle was a death trap and recommending every service they offer. There was quite a bit of industry reform happening. But the service managers still pushed for more recommendations, they would still hard sell loaded calipers on every disc brake job claiming the pads will never last with old calipers, every muffler job was quoted for car back, no matter what condition the pipes were in, you came to have a leaking exhaust fixed and you're being told you need a mid pipe and two tail pipes or it'll leak again really soon..... Every brake job was quoted with a fluid flush. Simple OLF jobs were always quoted with extras, they didn't want us replacing a 25 cent grease zirk, write it up as fitting won't take grease and highly recommend component replacement. These things weren't just recommended but hard sold, often the service manager would get the mechanics to back them up. The mechanics that liked doing this always ended up as future service managers, those who didn't had a rough time. Plus there was an incentive program where you got a commission on parts only if you met a threshold... I always felt that I could make more profit in quantity doing quality brake jobs rather than in parts volume jobs replacing calipers and hoses and flushing every single job. This was back when GM and most other calipers had a simple slide mechanism. And slide components were dirt cheap, no rust filled or oversized blind holes in a caliper bracket.
Customer complaints are CRAZY! I have been an Appliance Technician since the 90s, and the customer complaint is literally wrong over 50% of the time. It is amazing the things they say are wrong with the unit compared to what is actually wrong with the unit. So many complaints are not just ridiculous but actually impossible.
Dave, Your operation is the highest quality I've ever seen. In all aspects, having the right equipment, Quality over quantity. Great Video as usual!👍🏻🇺🇲
Dave I've been preaching pre sale vehicle inspections for many years, love your videos the more customers are informed the better there choices are, I tell my customers to watch your videos.
Manual transmission 😍 We sold my wife's car and while the XTRAIL EPower is delivered she is driving an old Manual BMW. I see a smile in her face everytime she steps on the clutch. Is so happy actually driving not being driven!
Hub surface and inside of rotor are full of rust and should be cleaned. That will allow the rotor to seat properly on the hub. Could be enough to cause it to rub the backing plate. Rust belt experience. Love your videos.
This makes me wanna drive the 400 miles just for a yearly inspection haha. You guys over at Dave's Auto Center are amazing, keep up the good work guys.
I get your point Dave, but two years ago I brought my 2017 Tacoma with 55k miles into the dealership for a new clutch. I told them it needed a new clutch. It was a 4 cyl 5 speed that I regularly used to haul way more than it was made for. Clutch got slipped a lot doing burnouts too but that's besides the point. The point is my cruise control would cut out on the freeway and the RPMs would skyrocket. It was pretty clear the clutch was slipping and the truck's computer was kicking off the cruise control. The dealership not wanting to make me spend $2k for no reason said the clutch was fine. That it had lots of life left. Which typically a 55k clutch should have, but I knew how hard I worked that tiny little Tacoma. Cut to a week later on the freeway I lost any "get up and go" that I had and a nice trail of smoke was coming out behind me. Brought it back to Toyota and they actually pulled the clutch apart that time and found that it was needing to be replaced. It was beyond obvious that the clutch was slipping the first time I brought it in, and they wasted a bunch of my time by not listening to the customer. I told Toyota from the start that I was going to beat the crap out of that Tacoma. I put over 2,000lbs of wet silver maple unsplit logs in that bad boy one day. Had her riding on the bump stops going 45 mph all the way home. Another time I used it to pull a 10,000lb loaded Dodge Ram out of a snow bank. Numerous times I abused that clutch and I told them that. I told them I wanted a new clutch and knew the cost and they didn't listen. They went purely off of the 55k miles and nothing else.
I don’t know how many techs I have seen who don’t know you can only go 30 mph to 35 mph maximum with the car in the air like that. It’s nice to see someone who actually knows this.
Dave and his gang are really awesome, love his videos. A little over the top at times as for diagnosis and OCD at times. At what point do you spend all that time and money on an engine or car that is only worth couple thousand dollars. Who is going to put a $30,000 engine in a truck with 200,000 miles on it?
I must say, I’ve replaced brake pads w/o replacing the rotors as well many times. Just makes a lot of sense if the rotors are still good. Esp on my old 4x4 Toyota pickups where removing the front rotors is a much bigger ordeal, what with all the wheel bearing preload stuff.
Yep i typically do not replace the rotors either. As long as they look ok and are not pulsing the brakes. Never had a problem. As the DIY we can do that but a shop likely can't.
@cbh148 Do you really think that you can tell the condition of a rotor just by looking at it? Is your eyesight really that good that you can spot what mechanics need calipers and run out gauges to find, Do you really think that you can tell the difference between .965 and .948! It is hilarious as hell listening to the average person speaking about brake jobs and how they can tell the difference between a good and bad rotor just by looking at it, What makes comments like yours so funny is the same reason you think you can spot a bad rotor, And that is the fact that you don’t know what you do not know!
EGR systems Is actually making the air contaminated with black particles whoever thought this idea EGR system needs to be unreliable and quite expensive great video Dave😊
I had a Civic one time that had a pebble wedged between the splash shield and the rotor that made a terrible noise occasionally. Lady was so happy it was a zero cost fix, minus labor, obviously
I have ran into that same problem with a backing plate before. It would only slightly rub the rotor when turning. I guess wheel bearing had enough play to allow slight contact between the two parts. Bent it back out and good to go. Took a minute to figure it out though. It’s never a good feeling when your car starts making noises that it shouldn’t!
We want a shop & someone like you here in Iran. If you were here , you were no.1 shop in the country, We in Iran like honest & pro technician like you, even if you charge higher than others.❤🇮🇷
12:02 Hola señor Dave!!! What a great quality service always performing quality service hopefully 🙏 all mechanic shops have your ethics in providing quality service and making sure the customer is satisfied and safe with the service on the vehicle I have seen where a lady friend went for an oil change and she parked in our driveway and I noticed a oil drip on the concrete and she said I just had the oil changed so I went under and I found the drain bolt was probably just screwed on with the fingers causing it was leaking oil and the shop was a big brand name shop when Sears was in every mall…I told her if you blew up your engine nobody but you be responsible for the damage
Up here in the Rust North East, those backing plates are mostly rusted holes way before the car gets that old. Lots of times, the fix on the lift is to reach in, pull, push a few times and pull the whole thing out.
@@UncleBoot84from michigan, a new apprentice said he feels like he almost always sees me with the torch in hands!! Thats mechanic life in the rust belt lol
As a service writer myself I would avoid calling dust shields "backing plates", as well as wheel wells "wheel housings". Completely different terminology than most use and will quickly confuse a customer that doesn't have automotive experience.
I have one of those Subarus. These heat shield rattles are pretty common especially the ones on the exhaust manifold. Wheels bearings are common. Head gaskets are of course a notorious inevitability. Actually been pretty reliable, but these things happen.
Heat sheilds are the source of so many rattling sounds on cars. I thought my 07 Accord had something seriously wrong with it until I found all the bolts holding the heatshield up had disintegrated. Despite the rest of the metal in the area being in fair condition. CHEAP bolts. Perfect area for car manufacturers and engineers to greedily cut costs of production.
Used to be a mechanic and have done a lot of brake jobs. A 5 foot difference in stopping distance could mean the difference between hitting the car in front of you or not. I don't understand why people are so resistant to replacing or resurfacing the rotors when replacing the pads - the pads never bed properly unless you do that. And then there are all kinds of problems with aftermarket pads and cheap rotors. Best to go with factory parts that you know will work with the anti-lock and traction/stability control systems the manufacturer designed. Also clean the sliding surfaces with emery cloth, lubricate pins, inspect seals.
Hey Dave regarding that subaru impreza back end plate I had that same sound after my own subaru came back from the mechanic he had changed the wheel bearings which was good but that zinc shaking sound came exactly from that shield. The reason for the sound was that the mechanic had some problems fitting back that shield in place and he used a hammer to hit it trying to I guess to fit it back into place and that led to the rattling sound
I got totalt f***ked by a company last year. We baught a Volvo with noise when youbhit the gas and it accelirated. We came to agreement IF they fix the problem we taket it. Im a dumb person i admit after this day and trusting skit dealers. I have a still running law case against that firm and beside that i have repaired my wife's new car after that for 3800 dollars aka 38000 swedish krownes whrn the car was for 48.000 swedish att sale...the noise they settles to fix wich they didnt was a lose front drive axle.... the certified workshop was like wtf.... love ur engangememt in your work 10/10 ❤
Yup, as a previous appliance tech, i really disliked when i heard 'yup, my washer needs a new pump' Only to find when i arrive onsite, its something completely different.
How do you feel about not removing the rust and sediment from the hub and back side of the rotor? And do say you out it back on exactly how it came off because I didn’t see anyone mark the rotor hole to stud orientation. Now there’s a possibility you’ve given the car a brake pulsation.
Marine Surveyor here. The auto inspection sounds like a survey, would be curious to see how that is done. I use software to do a survey because there are many systems to check and you cannot risk missing anything (people could die). I am wondering if Daves uses special software for inspecting. The marine survey typically includes a report with condition and valuation. Surveys can be for pre-purchase and also insurance.
For as involved as you seem to be with your mechanics work, I’m guessing you pay them hourly? A lot of techs that get paid flat rate would not want to stop their inspections and repairs for a video I think. Good to see you so involved with your mechanics.
Not only do customers come in with their own diagnosis, we have service advisors at my shop who attempt to diagnose the car on the drive! They go as far as ordering parts.
Can we get a small series of the used car inspections y’all go through maybe some people lookin at those cars will get an idea of what to look for when buying said cars 🙏🙏😎
Should be able to tell if it's a backer plate without removing anything. I owned a '13 Legacy and the backer plates disintegrated, did them with bearings and both were needed.
Retired service electrician. Commercial, industrial, Institutional field. Customers invariably would offer their assessment. Most were actually clueless unless the issue was obvious. So yeah,be polite,put that away and find the issue.
Like the channel and content. But those rotors weren't pitted really bad. Those were almost like new. You should come to iowa, you'll see pitted rotors so bad they almost look like a Chinese checker board. Also i would think you should have been able to diagnose that rubbing shield without taking the whole brake assembly apart. Just my opinion.
I couldn't tell you how many times cars have come in with a shield rattle or a brake backing plate noise.customers love it when you tell them its a cheap fix.
I will describe a potential accident setup. See how the door is open and that ladder is close to the lift (2:51 point)? You could lower the car and have the bottom of the door hit the ladder. Many times the lift up/down switches are in a position so as when you are operating the lift part of the car is not visible. Hey, accidents happen.
That looks like an Olight Arkfeld flashlight that Dave pulled out of his shirt pocket to light up the brake dust shield. My younger brother is a mechanic at a Toyota dealership and he uses one too (he has 3 of them).
I own a repair shop and have my used auto dealers license. Yes I let potential buyers have their shop do a pre-purchase inspection. Yes, I tell everyone who does this…when you bring it back either tell me you want to buy it or hand me keys says thanks. I have ZERO interest in what another shop says.
There’s something called “the x-y problem”. It’s a fancy name for the communication breakdown where a customer is asking about struggles with their attempted solution instead of asking about the original problem they need solved.
I self diagnosed my car thinking that my manual transmission was going out because of a nasty grinding sounds it would make while accelerating, turns out it was just my engine mounts that were gone to shit. Put new mounts solved the problem.
I have got by with deglazing a set of fairly new brake pads with 80 grit aluminium oxide sandpaper when replacing the brake rotors. Firstly,the pads still had 8mm (5/16") of friction material left on the pads & I have also got away with using new pads on barely worn (those rotors) as well,I was out of work & I wanted to save money as well. So I got about 90,000- 100,000 kilometres out of the rotors & a couple of sets of brake pads including the old pads,I have kept the old rotors & I am going to find out if they can be remachined again. I bought the last set of brake pads from my local auto parts store (Supercheap auto in Australia, similar to AutoZone in the U.S.) & I thought that their pads were of a too harder compound because they seem to cause the old rotors to score after I had them machined,those pads still have plenty of life left in them as well. I think that I might go back to the Transgold brand of Kevlar brake pads next time although I have since replaced my old replacement front rotors with a set of Bosch brake rotors. I fitted another brand of pads but they don't cover the same surface area as the old Transgold type of pads do so they don't have the same stopping power !
I worked at a horrible car dealer when i was going to college and the owner and sales manager would go to auctions and bring back really bad cars. After giving the cars a 2 day scrubbing / hammering shit back into place and whole other cosmetic garbage sell it to some unsuspecting kid. Don’t worry spending good money to have used cars OKd.
I don’t know I, I just fill like I need to mention this. I work for a large dealership. I had the same condition on a vehicle I needed to diagnose. I asked the tech next to me if he could drive the vehicle in the lift while I check the wheel bearings and he responded “you need to figure out how to do this on your own” and ignores me for the rest of the day. I get off work and here is the largest engine building shop in the west and there is the owner helping his tech diagnose and working together like men. All I can do is sit here and ask me self where did I go wrong?
Im a certified diesel/heavy equipment mechanic, i tend to work on my own stuff building engines or whatever, but i would bet my next paycheck that this is the one of the best if not the best shop in the U.S. period. The man is thorough and straight to the point and actually cares about his customers and their budgets and he takes care of his mechanics with respectful criticism or instruction....everything is a learning experiemce with this guy and i love it!
Mechanized equipment mechanic, light heavy equipment. Every word you said is true. I train my guys using the same work ethic and perseverance as Dave. My career has become stress free and I developed an understanding. Dave cares about his shop and its reputation. He is a great guy and we can all learn from him. I wish more mechanics were like us. I always want to do better and I’m always pushing myself to do better it’s one of the reasons i watch him. I learn a lot.
I wanted to watch the used car inspection. That sounded very interesting.
Yes hope he does another one. I'm not a big car guy but I love watching Dave talk us through stuff and explain issues and options to customers.
If he did that then you’ll do your own
Daves quality craftsmanship reminds me of Richard from Precision Transmission. To the point and accurately.
A PPI is a must when shopping.
@@russwilson2182 Dave makes it clear that I would much prefer to hire a professional in this situation. It’s about safer cars on the road as well as knowing the true condition of the car. Heck if more people can eyeball a car and walk away if something is off, sounds good to me.
Pics of problems and cost of fix is really showing love to your customers. Not many out there with that kind of integrity
Always honnest with your customer Dave. It's a great quality. I appreciate so much. Thanks for whats you done.
I appreciate that!
I liked that he told customers how to describe the problem without prejudicing the tech with a description of what the problem MAY be.
I've been enjoying when the each video shows the conclusion of the problem, and not just the problem. This video and the last one showed the end result which I think is great!
If only all repair shops were like this one.
You will hardly find one because most are corporate company’s and even the way they treat techs/mechs is disgusting alone never less how they treat customers.
You should see how we're actually treated as techs. It's frustrating because we, the techs, usually care a great deal for the customers, but the boss needs to make as much money as possible so our concerns more often than not get pushed to the side. We're a toyota dealer and our flat rate is $180/hr. Don't even get me started on our parts markup. Actually disgusting.. if you drive 18 miles to lexus you can get your car worked on for less and get way better quality but we're so stuck in our lives and need money to facilitate our families that we really can't do anything.
@@Wolfcone it’s the truth even how far they will mark up a battery makes me sick
@charliecrowe6606 There are plenty of honest and trustworthy shops with great technicians! The main problem with finding them is the fact that most people don’t start looking for a shop until their vehicle breaks down, Now instead of looking for the best shop people are usually looking for which shop can get them in ASAP! And another huge factor people tend to look for when choosing a shop is cost, Let’s face it as much as people say they wish they could find a great shop like Dave’s I highly doubt most people have even tried!
Jensen Auto Service is, we’re also stuck in Utah though
I appreciate the way you all communicate with your customers. You’re gracious, open and honest with the people.
This is the single best auto channel on TH-cam.
Define auto...
Love this channel but I'm not sure id say that. Matt Armstrong, Throttle House, The Car Care Nut, Throtl, Cletus McFarland etc. are all great too
You must be a paid commenter.
I agree but I've been a mechanic for 22 years, maybe I'm biased! He runs a good operation. All the places I've worked don't even come close to this in quality and equipment to use.
South Main Auto yt channel is in my opinion.
Dave, as an emergency physician you rang a bell when you talked about a car owner (patient) coming in with their internet diagnosis. You must be careful not to be misled. We want to hear your complaints, not your diagnosis.
Yup, everyone is a webMD doctor now! lol... I'm sure everyone comes in with, "I got this ache and it does this when I do that and the internet says I have around 6 months left to live and its in-opperable cancer and I just need you to confirm this." It turns out they have gas and go take some gas-x and sleep. I think the internet has made everyone a doctor and a mechanic and an engineer and an expert in every field there is because they watched videos on it!
The internet was supposed to bring ppl together, make all the worlds information available at the tip of your fingers.... sadly, I am in the camp of that the internet has ultimatly made the human race dumber, lose the ability to think for themselves, use common sense, etc... The Mike Judge movie, Idiocracy has become a documentery, but faster then he thought. It has only taken about 25-30 years for it to happen... If you havent seen it, make sure you do asap! I was 20 when it came out and thought "haha, thats funny"... 20 years later... "wtf is happening?!?!?! "
As a tech I agree. Tell me what you are experiencing, not what you think it is.
@@jasonneighbors7162that is crucial Ive had customers request work when I know it’s not the issue and I kindly let them know while being respectful.
I always used to love putting my symptoms into WebMD for the sheer entertainment. Nearly everything, one of the outcomes was death. 😂
Wish their were more Auto centers like Dave's excellent service.
Hello Dave: I love your straightforward approach the way you run your business. When I had my 2 shops I always strived for honesty with integrity. Well Done sir. God Bless you, your family, & your crew. TMP from N.J.
Thanks for sharing!
My dad could take anything apart and put it back together. I loved watching him . This brings back to some good times.
Wait...A heat shield rattle on a Subaru?!?! Tell me it isn't so....LOL!!!
EVERY Subaru our family's ever owned had heat shield rattles...Usually it's the exhaust though!! This time it was the brake rotor backing plate/shield. Easy peasy!!
As for the oil leaks...
Subaru rocker cover gaskets harden and leak like sieves after about 7-10 years. I think you said that was a 2011, so he probably needs those replaced. I did them on our 2010 3.6l H6 Outback. They were very hard and brittle. Next up for me is our 2012 Impreza and 2011 H4 Outback. They're both leaking something fierce.
It's also essential to replace the timing belts and water pump on those. They're interference engines.
Nice video Dave and Kyle!! I LOVE how you communicate with your customers. I wish more shops worked like you do!!
Dave’s the man. Humble and wants to help people
is it humble to charge 2hours to diagnose that issue? prob 400-500. for what? the guy was concerned his transmission or clutch were going bad right?
So, call the customer and tell them all major components are fine. What you're hearing is probably brakes or wheel, do you want me to charge you another hour to find the cause?
not, hey dude i think i found what your hearing WE ARE GOING TO CHARGE YOU another hour. Small shops and family owned for me. Dave is a corporation and knows who he can and cannot overcharge.
@@dejan4666 Man it seems like there is a comment like this under every repair video. Someone talking out their ahh that has never been a tech
Wished all used dealerships were required to do a all points inspection and made Fix or tell the person about problems found during inspection ! Great job Dave to you and your team ! 👍👍
Love it, Honesty and efficiency = customer loyalty! Thanks Dave
Many shops would have tried taking this guy for pads, rotors, axle seal, and potentially a wheel bearing and backing plate. I never had time for extraneous work like that, just fix the complaint and offer my honest opinion on any other issues I see. This is how you gain loyal customers.
I started out at a Monro Muffer and Brake shortly after they, Sears auto center, Midas and others were caught telling customers that their vehicle was a death trap and recommending every service they offer. There was quite a bit of industry reform happening. But the service managers still pushed for more recommendations, they would still hard sell loaded calipers on every disc brake job claiming the pads will never last with old calipers, every muffler job was quoted for car back, no matter what condition the pipes were in, you came to have a leaking exhaust fixed and you're being told you need a mid pipe and two tail pipes or it'll leak again really soon..... Every brake job was quoted with a fluid flush. Simple OLF jobs were always quoted with extras, they didn't want us replacing a 25 cent grease zirk, write it up as fitting won't take grease and highly recommend component replacement. These things weren't just recommended but hard sold, often the service manager would get the mechanics to back them up. The mechanics that liked doing this always ended up as future service managers, those who didn't had a rough time. Plus there was an incentive program where you got a commission on parts only if you met a threshold...
I always felt that I could make more profit in quantity doing quality brake jobs rather than in parts volume jobs replacing calipers and hoses and flushing every single job. This was back when GM and most other calipers had a simple slide mechanism. And slide components were dirt cheap, no rust filled or oversized blind holes in a caliper bracket.
Sir your alternator is low on fluid would you like us to do a full service for $450??
Customer complaints are CRAZY!
I have been an Appliance Technician since the 90s, and the customer complaint is literally wrong over 50% of the time. It is amazing the things they say are wrong with the unit compared to what is actually wrong with the unit. So many complaints are not just ridiculous but actually impossible.
Dave, Your operation is the highest quality I've ever seen. In all aspects, having the right equipment, Quality over quantity. Great Video as usual!👍🏻🇺🇲
Wow, thanks!
Dave I've been preaching pre sale vehicle inspections for many years, love your videos the more customers are informed the better there choices are, I tell my customers to watch your videos.
Thanks 👍
I’d love to see your inspection process as I am still learning as much as I can. Just got my A4 certification!
Manual transmission 😍 We sold my wife's car and while the XTRAIL EPower is delivered she is driving an old Manual BMW. I see a smile in her face everytime she steps on the clutch. Is so happy actually driving not being driven!
Hub surface and inside of rotor are full of rust and should be cleaned. That will allow the rotor to seat properly on the hub. Could be enough to cause it to rub the backing plate. Rust belt experience. Love your videos.
Yup the rust swells the metal and that's why it's now touching the dust shield and rattling.
This makes me wanna drive the 400 miles just for a yearly inspection haha. You guys over at Dave's Auto Center are amazing, keep up the good work guys.
I get your point Dave, but two years ago I brought my 2017 Tacoma with 55k miles into the dealership for a new clutch. I told them it needed a new clutch. It was a 4 cyl 5 speed that I regularly used to haul way more than it was made for. Clutch got slipped a lot doing burnouts too but that's besides the point. The point is my cruise control would cut out on the freeway and the RPMs would skyrocket. It was pretty clear the clutch was slipping and the truck's computer was kicking off the cruise control.
The dealership not wanting to make me spend $2k for no reason said the clutch was fine. That it had lots of life left. Which typically a 55k clutch should have, but I knew how hard I worked that tiny little Tacoma.
Cut to a week later on the freeway I lost any "get up and go" that I had and a nice trail of smoke was coming out behind me. Brought it back to Toyota and they actually pulled the clutch apart that time and found that it was needing to be replaced. It was beyond obvious that the clutch was slipping the first time I brought it in, and they wasted a bunch of my time by not listening to the customer. I told Toyota from the start that I was going to beat the crap out of that Tacoma. I put over 2,000lbs of wet silver maple unsplit logs in that bad boy one day. Had her riding on the bump stops going 45 mph all the way home. Another time I used it to pull a 10,000lb loaded Dodge Ram out of a snow bank. Numerous times I abused that clutch and I told them that. I told them I wanted a new clutch and knew the cost and they didn't listen. They went purely off of the 55k miles and nothing else.
Poor little truck 😢
They should have noticed the clutch slipping on a test drive. Testing the lockup on a clutch isn't that hard.
I don’t know how many techs I have seen who don’t know you can only go 30 mph to 35 mph maximum with the car in the air like that. It’s nice to see someone who actually knows this.
I love your doctor comparisons 😂I could listen to them allllllll day- subbed in Australia
The old screwdriver handle to the ear diagnostic... Just like my neighbor when growing up, John Bandimere Sr. used to do it...
Dave and his gang are really awesome, love his videos. A little over the top at times as for diagnosis and OCD at times. At what point do you spend all that time and money on an engine or car that is only worth couple thousand dollars. Who is going to put a $30,000 engine in a truck with 200,000 miles on it?
I agree, he wants to fix them 100% every time but financially that doesn't always make sense.
I must say, I’ve replaced brake pads w/o replacing the rotors as well many times. Just makes a lot of sense if the rotors are still good. Esp on my old 4x4 Toyota pickups where removing the front rotors is a much bigger ordeal, what with all the wheel bearing preload stuff.
its not a big deal, you just dont know what you're doing.
Yep i typically do not replace the rotors either. As long as they look ok and are not pulsing the brakes. Never had a problem. As the DIY we can do that but a shop likely can't.
@cbh148 Do you really think that you can tell the condition of a rotor just by looking at it? Is your eyesight really that good that you can spot what mechanics need calipers and run out gauges to find, Do you really think that you can tell the difference between .965 and .948! It is hilarious as hell listening to the average person speaking about brake jobs and how they can tell the difference between a good and bad rotor just by looking at it, What makes comments like yours so funny is the same reason you think you can spot a bad rotor, And that is the fact that you don’t know what you do not know!
That backing plate some models of subaru impreza had the same issue and Subaru improved on the replacement 1s . Well done guys.
I wish I could call that amount "A lot of rust" around here ... unfortunately in my area that is very little. Hi from Iceland. 🙂
EGR systems Is actually making the air contaminated with black particles whoever thought this idea EGR system needs to be unreliable and quite expensive great video Dave😊
I had a Civic one time that had a pebble wedged between the splash shield and the rotor that made a terrible noise occasionally. Lady was so happy it was a zero cost fix, minus labor, obviously
I have ran into that same problem with a backing plate before. It would only slightly rub the rotor when turning. I guess wheel bearing had enough play to allow slight contact between the two parts. Bent it back out and good to go. Took a minute to figure it out though. It’s never a good feeling when your car starts making noises that it shouldn’t!
We want a shop & someone like you here in Iran.
If you were here , you were no.1 shop in the country, We in Iran like honest & pro technician like you, even if you charge higher than others.❤🇮🇷
Subaru gang here! Here because mine is rattling, too.
Mr. Dave and his shop making the auto trade great again one vehicle at a time!
Here in Canada, new rotors look like that after 1 year 😅
Yeah, they are talking severely rusted and i'm like "where' 🤣
I routinely just bend back the dust shields to add room for the rust growth.
12:02 Hola señor Dave!!! What a great quality service always performing quality service hopefully 🙏 all mechanic shops have your ethics in providing quality service and making sure the customer is satisfied and safe with the service on the vehicle I have seen where a lady friend went for an oil change and she parked in our driveway and I noticed a oil drip on the concrete and she said I just had the oil changed so I went under and I found the drain bolt was probably just screwed on with the fingers causing it was leaking oil and the shop was a big brand name shop when Sears was in every mall…I told her if you blew up your engine nobody but you be responsible for the damage
Up here in the Rust North East, those backing plates are mostly rusted holes way before the car gets that old. Lots of times, the fix on the lift is to reach in, pull, push a few times and pull the whole thing out.
Eric o south main auto would tell you that ain't rust. Compared to the cars he works on that car look like it came out of the south. 😂
I'm from Ohio and thought that's nothing for rust
@@UncleBoot84from michigan, a new apprentice said he feels like he almost always sees me with the torch in hands!! Thats mechanic life in the rust belt lol
I broke a brake backing plate off with a couple wiggles, it was so rusted. Threw the new rotor on and sent it 😂
It is good to see folks with ethical values in business.
As a service writer myself I would avoid calling dust shields "backing plates", as well as wheel wells "wheel housings". Completely different terminology than most use and will quickly confuse a customer that doesn't have automotive experience.
I have one of those Subarus. These heat shield rattles are pretty common especially the ones on the exhaust manifold. Wheels bearings are common. Head gaskets are of course a notorious inevitability. Actually been pretty reliable, but these things happen.
Heat sheilds are the source of so many rattling sounds on cars.
I thought my 07 Accord had something seriously wrong with it until I found all the bolts holding the heatshield up had disintegrated. Despite the rest of the metal in the area being in fair condition. CHEAP bolts.
Perfect area for car manufacturers and engineers to greedily cut costs of production.
Got screwed over too many times. Wish you guys were closer so I could get new buys inspected from you guys.
Used to be a mechanic and have done a lot of brake jobs. A 5 foot difference in stopping distance could mean the difference between hitting the car in front of you or not. I don't understand why people are so resistant to replacing or resurfacing the rotors when replacing the pads - the pads never bed properly unless you do that. And then there are all kinds of problems with aftermarket pads and cheap rotors. Best to go with factory parts that you know will work with the anti-lock and traction/stability control systems the manufacturer designed. Also clean the sliding surfaces with emery cloth, lubricate pins, inspect seals.
Love this shop and your videos but growing up in Newfoundland Canada by the ocean that little bit of rust is nothing. Made me laugh
This guy has one of the only shops on earth that doesn't go "Oh, noise complaint. No code no problem."
Hey Dave regarding that subaru impreza back end plate I had that same sound after my own subaru came back from the mechanic he had changed the wheel bearings which was good but that zinc shaking sound came exactly from that shield. The reason for the sound was that the mechanic had some problems fitting back that shield in place and he used a hammer to hit it trying to I guess to fit it back into place and that led to the rattling sound
I got totalt f***ked by a company last year. We baught a Volvo with noise when youbhit the gas and it accelirated. We came to agreement IF they fix the problem we taket it. Im a dumb person i admit after this day and trusting skit dealers. I have a still running law case against that firm and beside that i have repaired my wife's new car after that for 3800 dollars aka 38000 swedish krownes whrn the car was for 48.000 swedish att sale...the noise they settles to fix wich they didnt was a lose front drive axle.... the certified workshop was like wtf.... love ur engangememt in your work 10/10 ❤
Excellent video Dave.
Thank you.
Very welcome
I "Pad Slap" my Vehicles every year or so Dave, and I never had a Problem.👍🏻
I once got a rock in between my rotor and backing plate. My wife could literally hear me from a mile away. 🤣🤣🤣
My front end driver side heat shield vibrates like crazy on cold days. I've learned to live with it.
Yup, as a previous appliance tech, i really disliked when i heard 'yup, my washer needs a new pump'
Only to find when i arrive onsite, its something completely different.
Honest and professional, what a beautiful thing. hard to find these days. so many shops take a vantage of people.
Dave , there's one piece of equipment you dont have yet. Its pretty pricey but it'll save you some headaches. A car shredder!
I want to drive all the way there just to have this shop work my car.
How do you feel about not removing the rust and sediment from the hub and back side of the rotor? And do say you out it back on exactly how it came off because I didn’t see anyone mark the rotor hole to stud orientation. Now there’s a possibility you’ve given the car a brake pulsation.
Marine Surveyor here. The auto inspection sounds like a survey, would be curious to see how that is done. I use software to do a survey because there are many systems to check and you cannot risk missing anything (people could die). I am wondering if Daves uses special software for inspecting. The marine survey typically includes a report with condition and valuation. Surveys can be for pre-purchase and also insurance.
For as involved as you seem to be with your mechanics work, I’m guessing you pay them hourly? A lot of techs that get paid flat rate would not want to stop their inspections and repairs for a video I think. Good to see you so involved with your mechanics.
Our pay is individualized to each employee👍
Love these full length episodes.
Not only do customers come in with their own diagnosis, we have service advisors at my shop who attempt to diagnose the car on the drive! They go as far as ordering parts.
An other happy customer!
I really enjoy these videos, but i really wanted to see the process of the used car inspection
Can we get a small series of the used car inspections y’all go through maybe some people lookin at those cars will get an idea of what to look for when buying said cars 🙏🙏😎
Well, I go by the Saying that..... If YOU don't take care of the Customer..... Someone Else WILL!!!! Do it right the First Time!
Should be able to tell if it's a backer plate without removing anything. I owned a '13 Legacy and the backer plates disintegrated, did them with bearings and both were needed.
Australian here those backing plates are expensive here like $250 each!
So many shops will throw parts at an issue without proper diagnostic evidence.
Good job Dave, good job!
Man this is true white glove service. Most shops won't do this. If you find one that does you are lucky lol
Retired service electrician. Commercial, industrial, Institutional field. Customers invariably would offer their assessment. Most were actually clueless unless the issue was obvious.
So yeah,be polite,put that away and find the issue.
Sawdust inside the valve cover. That’s an old one from back in the day used car shops would do to quite valve noise.
My 2009 Forester had a rattle was the heat sheild $2.00 Clamp on it fixed it!Great video Dave!
Rust! That’s not rust, that’s a clean one owner garage kept well maintained beauty in Minnesota
I have a 2002 Subaru Impreza TS and I was going to say before I played the video, heat shield on exhaust. Haha, mine did the same thing.
Like the channel and content. But those rotors weren't pitted really bad. Those were almost like new. You should come to iowa, you'll see pitted rotors so bad they almost look like a Chinese checker board. Also i would think you should have been able to diagnose that rubbing shield without taking the whole brake assembly apart. Just my opinion.
I couldn't tell you how many times cars have come in with a shield
rattle or a brake backing plate noise.customers love it when you
tell them its a cheap fix.
excited for the upcoming. car inspection video!
I will describe a potential accident setup. See how the door is open and that ladder is close to the lift (2:51 point)? You could lower the car and have the bottom of the door hit the ladder. Many times the lift up/down switches are in a position so as when you are operating the lift part of the car is not visible. Hey, accidents happen.
Dave’s autos center is literally a clergy member “ sarcastic “ in he tells you the truf, mad respects, the honesty it what my small soul’s delights in
Honesty is the best policy 👍
That looks like an Olight Arkfeld flashlight that Dave pulled out of his shirt pocket to light up the brake dust shield. My younger brother is a mechanic at a Toyota dealership and he uses one too (he has 3 of them).
I own a repair shop and have my used auto dealers license. Yes I let potential buyers have their shop do a pre-purchase inspection. Yes, I tell everyone who does this…when you bring it back either tell me you want to buy it or hand me keys says thanks. I have ZERO interest in what another shop says.
Dave I feel like I need too tow or drive all my vehicles to you from Vegas to get serviced or repaired. You guys are awesome.
Dave, thanks for showing us behind the scenes assessment. What do you propose as an appropriate charge range for an inspection?
😂 Phone always says MUSIC when Dave bangs on cars
There’s something called “the x-y problem”. It’s a fancy name for the communication breakdown where a customer is asking about struggles with their attempted solution instead of asking about the original problem they need solved.
I wonder why the tech took apart the caliper to get the rotor off. Huh must be a new tech. Should've left it as a complete unit.
i always do that as well so I can inspect everything better. Only takes a minute.
Man in the northeast we would consider that rust free. And removing the rotor is usually a serious workout involving heat and a sledge hammer.
Nice job, simple fix.
I self diagnosed my car thinking that my manual transmission was going out because of a nasty grinding sounds it would make while accelerating, turns out it was just my engine mounts that were gone to shit. Put new mounts solved the problem.
I have got by with deglazing a set of fairly new brake pads with 80 grit aluminium oxide sandpaper when replacing the brake rotors.
Firstly,the pads still had 8mm (5/16") of friction material left on the pads & I have also got away with using new pads on barely worn (those rotors) as well,I was out of work & I wanted to save money as well.
So I got about 90,000- 100,000 kilometres out of the rotors & a couple of sets of brake pads including the old pads,I have kept the old rotors & I am going to find out if they can be remachined again.
I bought the last set of brake pads from my local auto parts store (Supercheap auto in Australia, similar to AutoZone in the U.S.) & I thought that their pads were of a too harder compound because they seem to cause the old rotors to score after I had them machined,those pads still have plenty of life left in them as well.
I think that I might go back to the Transgold brand of Kevlar brake pads next time although I have since replaced my old replacement front rotors with a set of Bosch brake rotors.
I fitted another brand of pads but they don't cover the same surface area as the old Transgold type of pads do so they don't have the same stopping power !
I wish my cars only had that much rust. Here in mn that happens when you kick anything lower than the fenders lol.
I worked at a horrible car dealer when i was going to college and the owner and sales manager would go to auctions and bring back really bad cars. After giving the cars a 2 day scrubbing / hammering shit back into place and whole other cosmetic garbage sell it to some unsuspecting kid. Don’t worry spending good money to have used cars OKd.
Its always nice to get a call that it's not going to cost More✓
I don’t know I, I just fill like I need to mention this. I work for a large dealership. I had the same condition on a vehicle I needed to diagnose. I asked the tech next to me if he could drive the vehicle in the lift while I check the wheel bearings and he responded “you need to figure out how to do this on your own” and ignores me for the rest of the day. I get off work and here is the largest engine building shop in the west and there is the owner helping his tech diagnose and working together like men. All I can do is sit here and ask me self where did I go wrong?
I sometimes say in that situation, you either need to show up differently or show up in a different place. Sounds like you're already showing up.👍
It’s no wonder Daves business has become so popular.