@@HPSupport Wow HP. Kudos to you for the repair guide! Definitely puts this laptop higher on my list of choices for a purchase. More manufacturers should do this.
I just got this laptop and went with HP for the first time, this video is an excellent tool for customers, also the actual video quality, narration and overall content is great. it's has come to the time when laptops come with service instructions as detailed as cars, feels like looking at prestigious channel doing work on a bmw.
Hi gigi ge, Thank you for your post and interest in our product. Your appreciations and feedbacks helps us to get energized and motivated to serve more customers to provide enhanced support and service. If you require additional assistance, feel free to reply back to us anytime. Regards Vignesh-HP Social Media Support
@@HPSupport hello back. I've search support forums from HP and user forums regarding - what type of thermal compounds, different paste or pads are used behind the heatsink. I came back to this video only because it's mentioned at some point (around 06:50) that there are two types of thermal pastes inside but when opening mine I noticed that there is paste on cpu and gpu and rest thermal pads. I went thru and bought best thermal paste and best thermal pads (thinnest aswel) that consumers can get but not sure about it. I just want to go with best stuff but I also prioritize the stuff that original manufacturer use, so I would like to know exactly what type it is (not brand) but at least thickness of pads ( I bought 0.5 mm )
It is very nice to see that HP has provided a full guide to replace and repair parts with detailed explanations. I recently purchased a Victus and it is a big comfort to know that any potential problems can be solved.
not many companies do this. I commend u for this video.Also this laptop is just pure work of art and beauty in my opinion. I purchased mine as an open box and am very happy. I love the fact theres 2 ram slot as well as 2 nvme slots. One thing thought at 12:20 you say to replace components from old board to new board. I would love to see how this is done. also its easier to refer to a video to see someone doing it than referring to a manual. Having included re-installing the display panel would of been a nice thing to see.
My laptop shows an empty RAM slot and i only have a single Nvme installed in it where both of these came in with it inbuilt. I want to ask that what kind of ssd do i have to buy which would fit in the 2nd second nvme slot because what i search on shopping sites, they show a different size of a storage disk from what it was shown in the video. I would really appreciate the help!
Wow, not many companies do this, the right to repair the products. This is truly comprimise with the customer, the environment, since you can upgrade your PC. Increases loyalty. Actually I purchased another SSD m.2 hard drive with HP brand thanks to these videos. I would replace the ram with HyperX ram so this OEM company can continue doing videos like this. The detail and video quality and explanation is very clear
Hi Oscar, thanks for contacting! We are delighted to hear that the videos are so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Thank you so much. It must take some really hard work and lot of time to make such detailed video. Just cleaned my fans and now the temps down by 15°C.
Hi D R, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Thank Very very Thank You It's very very Helpful I wish everyone Company Make Video to support and provide basic knowledge of their products to customers
Hi Riya, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
@kavi44 j I've been playing red dead redemption 2 on it and gta5 on medium settings all the way across the board in both games and they are from 60 fps in some areas of the game to normally 80fps. gta Is around 9-100fps usually. for the most part of the game play. Its gpu temps stay under 80c for me. I sit there with a fan on my too since its summer and my house is cool and It runs at 68c while im gaming in my chair or in my bed or while im at my gfs cause i always have a fan on my and when I didnt it never got above 80c. The fan isnt that loud as far as laptops go but you hear it. Ive never heard a silent laptop gaming at full performance setting. While I was gaming with the battery and I dimmed the screen I was still playing the games at 50-70 fps totally playable and it played for about 4 hours until the batter was drained doing this in battery saver mode.
@@nethli well you can opt for a better display to get 7 ms response time rather than 14 along with 99% sRGB, i have it myself and its pretty nice, although i would like to be able to use this laptop's full potential without having to plug it into a monitor.
@@engineergaming1679 yeah, because it's rue that Optimus is good for battery life but it would be great to be able to disable it at least when the charger is plugged in 🤔 do you have screen wobble, I am thinking of buying this laptop but I am afraid of the screen wobble I have seen in Jarrod is video, even my old every day laptop who costed like 500€ 3~4 years ago who is made of plastic don't move like that.
Thanks to the IMPORTANT information related to SSD in this video, now I am having a Gen4 SSD running at Gen3 speed in my Victus 16-e0000. Lesson learnt: Always read documents, never trust in other information sources.
Both SSD slots are Gen 3 on the e00xxnl. The Gen 4 lanes are connected to the USB hub, the integrated graphics and some audio devices. The Gen 3 lanes are for the wifi, the ethernet, the dedicated graphics and the SSDs. Idk why they assembled it backwards, USB doesn't need Gen 4 speeds, and the two GPUs should be swapped as well, the weaker one is on a gen 4 slot while the stronger one is in the gen 3, idk really.
Hello Mayra, I just came across this post. Thanks for your interest in our HP units. Could you please help us with your country? I'll assist you with all the required details accordingly. Regards, Damini- HP Social Media Sales Specialist
Hi Ambar, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Fisker, thanks for contacting HP Global Social Media Support! I understand that you need to know about number of SSD used in this notebook. I will do my best to assist you. Please refer page number 2 of the user manual to know about supported storage: bit.ly/3smLpRZ Binu_HP Social Media Tech Support
Hi Rudy, thanks for contacting HP Global Social Media Support! I understand that you need to know whether the processor is on left or right. I will do my best to assist you. The processor is on the motherboard. Please watch 11:27 - Motherboard under the video. Binu_HP Social Media Tech Support
Hi there, thanks for contacting! We are delighted to hear that the video was so useful to you! You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Manish, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in customizing the keyboard of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3F6PdxD Binu - Social Media Tech Support
When will this laptop and HP omen 16 come to India? Most of us can not wait any longer and have to go for Asus Tuf A15 2021 even though we don't want to. At least give us an approximate month of release in India?
+brownie You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Thanks for this video, I have a question: when removing the heat sink in order to replace the thermal paste I have to unscrew it from screw n7 to n1 or screw n1 to n7?
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well, you can use a vacuum cleaner or a blower to remove the dust from the vents but this method may not fully remove the debris, on the other hand opening up and cleaning up the vents seems to fully clean it. Let me know! Regards, HP Support
Hi Anuj, thanks for contacting HP Global Social Media Support! I understand that you need to know whether removing the back cover voids warranty. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu-HP Social Media Tech Support
Wiq it si easy to replace the all hp victus 15l gaming laptop and gaming desktop it works for me . Thanks for uploading this video. Thanks, hp. I have I used HP pavilion pavilion laptop for 2004 to 2015 died and now I git dell
Hi there, thanks for contacting HP Global Social Media Support! The screws on the heat sink are not meant to make crunchy sounds when they are being unscrewed. Please unscrew it without making any damage! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Thansk for this video! I have one question, what kind of thermal compound I need to use on VRAM and VRMs? the most common solution in these cases are thermal pads, but this seems to be some kind of thermal paste, Is it safe to use thermal pads?
Hi Simón, thanks for contacting HP Global Social Media Support! I understand that you need to know about thermal compound used on VRAM and VRMs. I will do my best to assist you. Yes, you can use thermal compound. Although it's advisable that you use Thermal Paste for best performance in CPU applications. Binu_HP Social Media Tech Support
Does the victus e0351ax have 2 nvme slots (India)? Im getting mixed answers from various sources. Also, does the new fb0053ax have additional nvme slots or not? Thank you in advance
Hi there, thanks for contacting! I understand that you need to know whether Victus by HP Laptop 16-e0351AX has 2 nvme slots. I will do my best to assist you. Chapter 5, page 34 of the service manual shows that there can be two M.2 SSD's installed. Maintenance and Service Guide (hp.com) Binu - Social Media Tech Support
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Vlarity, thanks for contacting HP Global Social Media Support! Yes, you can use any thermal paste of any brand. Make sure you get a good one that will keep your temperatures down to a minimum. Akhil_HP Social Media Tech Support
Hi Bagong, thanks for contacting HP Global Social Media Support! I understand that you need to know about the thermal paste used on your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
@HP Support on the product page you provided in response to Darkin Essence, I see that the Ryzen 7/RTX 3050 Ti Victus has a vent present on the right side. However on Best Buy's product page, the Ryzen 5/RTX 3050 variant has no vent present on the right side. Is the vent present on more powerful configurations? Also, is the Victus being worked on in the video above the 3050 variant? Because I don't see a heat pipe extending out to the right side of the Victus.
Hi, thanks for the tutorial. I have a SSD 2.5 SATA, is it possible to install it on the second slot of Victus (16-d0097nr) or does it only accept NVME? Thank you.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the display of your computer. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Regards, HP Support
Hey considering buying the laptop, thank you for the guide, in case i want to replace the wifi card when you say "replace" the screws in general for also the heatsink etc.. do i have to replace them with a new one or i can use the old one. Does the shielding need to be replaces with a new one also or i can use the one i just removed before the change? Removing heatsink and putting it back again (the same old one) require to put thermal paste again? Does removing wifi card with another one make me lose warranty even if the problems i will get with the pc are not because of said change?
+Davide Casillo You can use the old screws and shielding. If the thermal paste is dried up, then you can replace it. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the compatible thermal paste. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu_HP Social Media Tech Support
Hi I have victus 16-d1142tx laptop. I am planning to upgrade its Ram(16GB->32GB and SSD(512GB-> 2TB). I could see there are some kind of wood sticks to do it. Which product should I buy for it? Thanks in advance.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your notebook. I will do my best to assist you. This notebook has (2) SODIMM slots (accessible/upgradeable). Dual Channel Memory support System runs at 4800 MT/s Maximum memory supported: 32 GB The memory options are as follows: 8 GB DDR5-4800 MHz RAM (1 x 8 GB) 16 GB DDR5-4800 MHz RAM (2 x 8 GB) 32 GB DDR5-4800 MHz RAM (2 x 16 GB) Please refer page number 33 of the user manual to know about replacing memory: hp.care/6054lxqZk Use the HP Parts surfer to identify the part: hp.care/6055lxqZZ And order it via the HP Parts store: hp.care/6056lxqZw If you are unable to locate the part, please check 'Ways to buy' We hope that the information provided is useful to you!! Regards, HP Support
I've bought this model & I am super happy with the purchase :) Thanks for the video . I am planning to upgrade. Any recommended 1tb SSD for the second slot & 16GB ram to replace the current one. That would be very greatefull.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about adding SSD and upgrading memory of your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
I've got a Victus 16-e0222nd. The screen doesn't seem to be held by a pultab. Neither side has them. I can slightly bend the screen (it's broken anyway) and see under that there are no pulltabs, yet it is somehow connected to the backcover. Any help? EDIT: I found tape/glue on the far edges of the screen, yet no available way to remove it.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screen of your notebook. This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6055Y0J7z Regards, HP Support
Hey, I have a massive issue with my w key. It does not work, even after many many software updates. I 100% believe it's a hardware issue. Do you have to replace the top cover and the keyboard in order to fix it?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the 'W' key of your notebook. This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6059YZA9R Regards, HP Support
im about to buy the d501la version, and it says it comes with intel. optane and a 512 gb ssd, does the right socket for m.2 is occupied with the optane module?
Please cancel your order. If and when you start to have any problems with your laptop, their only solution to everything is to replace motherboard again and again. Worst buy of my life.
Hello, I bought the VICTUS by HP VICTUS 16-d0655ng. I want to add more stores. Is a 2nd SSD 2TB supported? In the Vedio (2:26) you can see that in addition to the M.2 SSD and fan, there is a SATA connection. Can you connect an ssd 2.5 here? Please answer. Many Thanks
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3SWon3i Regards, HP Support
HInge replacement should be the top priority, my HP victus right side panel near hinge has opened and started forming crack in the panel. This is the most common issue in this model
What is the thermal putty (the white putty) should I put on my laptop Hp Victus 16?, or where can I buy it?, since the white thermal putty of my laptop is already dry and hard.
Hi Javier, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the thermal paste for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3QsvJdF And order it via the HP Parts store: bit.ly/3nKMYrs Binu-HP Social Media Tech Support
Hello, thanks for your video! I have a question. I saw somewhere you can only put 1 tb ssd drives in it but someone on reddit said he put a 2tb SSD 970 pro and it worked fine. So basically my question is could I add a samsung 980 pro 2tb with or without heatsink? is there a point to getting the heatsink one or are the laptop's metal slots acting as heatsinks as well?
Hi Eteoklis, thanks for contacting HP Global Social Media Support! I understand that you need to know about the maximum SSD supported by your notebook. I will do my best to assist you. This notebook supports: PCIe, NVMe, M.2 2280 solid-state drives 1 TB, PCIe-3 × 4, TLC 512 GB, PCIe-3 × 4, TLC 256 GB, PCIe, TLC HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu-HP Social Media Tech Support
@@HPSupport Thank you very much for your response! So technically, it should be possible to put a 2tb pcie 3/4 ssd without issue on the gen 3-4 slots? There is no bios or hardware limiting issue for that and the only issue is the 1tb etc are the recommended sizes and going higher might be safer to do after the warranty is past date?
Hi Jimmyca, thanks for contacting HP Global Social Media Support! I understand that you need to know whether upgrading the memory void warranty. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use any wireless LAN module on your notebook. I will do my best to assist you. We recommend you to use compatible wireless LAN module. Use the HP Parts surfer to identify the part: hp.care/6056Ybhh6 And order it via the HP Parts store: hp.care/6057YbhhB Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Binu - Social Media Tech Support
Hi Cynthia, thanks for contacting HP Global Social Media Support! I understand that you need to know about the thermal pad thickness for SSD. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3XZGIxb And order it via the HP Parts store: bit.ly/3nKMYrs Binu-HP Social Media Tech Support
Hi Leonov, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing the back panel. I will do my best to assist you. Please refer the user manual of your notebook as it may help you: bit.ly/3kB9Kl7 Binu_HP Social Media Tech Support
Hi Albert, thanks for contacting HP Global Social Media Support! I understand that you need to know about the compatible thermal paste for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3KNF5h5 And order it via the HP Parts store: bit.ly/3nKMYrs Binu-HP Social Media Tech Support
Great video! Does this guide also cover the 16z-e000? Thinking of ordering that model number from the HP site. What is the maximum amount of ram and max speed the Victus can use?
+Dan Schuster You can try the steps mentioned under the video on this notebook. Please refer page number 20 of the user manual to know about the supported memory: bit.ly/3kB9Kl7
Don't buy Victus, it's a faulty model. My money has been wasted. I have raised complaint for my issue so many times, their only answer is to replace motherboard again and again. All my problems are still the same. Plus they haven't made this model available in offline stores, why is that? This is trap. Don't fall for it.
@@harshg8298 can't blame the model for your faulty laptop... I bought mine on a mall 3 months ago, so it was "offline". I've even replaced the ram and ssd, and everything is working like charm.
I have lots of dust inside my fans, how would i clean this out for this laptop? There might be more inside but im not sure if I should do something else
+Zeukiso Is a Tampon Perhaps the biggest difference between a wireless PC Card and PCI adapter is their installation. PC Cards are designed to be easily portable and removable, while PCI cards are usually fragile components that are designed for internal use only and require a computer to be opened up before they can be installed.
Hola Nacho, ¡gracias por ponerse en contacto con el soporte global de redes sociales de HP! ¡Pruebe los pasos mencionados en el video en su cuaderno y háganos saber cómo va! Si necesita ayuda en el futuro, siempre puede ponerse en contacto con nosotros. Gracias por ser un valioso cliente de HP. ¡Que tenga un día maravilloso! ¡Bien! Binu_HP Soporte técnico de redes sociales
@@HPSupport le he preguntado si vosotros pueden decirme si ese mismo interior del ordenador es igual para la serie d1000. Yo no tengo el ordenador aún.
@@HPSupport I have not purchased anything yet. I want to purchase it. But I will not purchase it if intel wifi card is not compatible with it's motherboard. All I want to know is if intel ax200 wifi card is compatible with HP victus. Or any other intel wifi card. (Product Name : Victus by HP Laptop 16-e0162AX Product Number: 4N0W7PA) This is the victus I want to buy.
Hello, Greetings from HP!! I hear you and I'd be happy to assist you with your query. I'll fetch the details for you. Could you please help me with your country? I'll guide you accordingly. Regards, Damini- HP Social Media Sales Expert
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use your notebook while charging. I will do my best to assist you. It is fine to use the notebook while the battery is charging. It just takes longer to charge that way. Here is a HP link for how to get the most life out of your notebook's battery: hp.care/2skhmeT Binu_HP Social Media Tech Support
+Chayan Das Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
I have a question, can I install a gen 4 ssd in the gen 3 conector?? Would the lecture speed be afected? As a reference, the ssd that my laptop already has (being the gen 4 ssd that already comes installed) can read pretty much 6500 mb/s, and the gen 4 ssd that I would like to install can read a max amount of 5000 mb/s but I would install it in the gen 3 conector
Hi Atlas, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use a gen 4 SSD in the gen 3 connector. I will do my best to assist you. PCIe Gen 4 is backward compatible, so a PCIe Gen 4 device connected to a PCIe Gen 3 system will function normally at PCIe Gen 3 speeds. Binu_HP Social Media Tech Support
Can you provide a list of compatible screen panel models / versions? Is it possible to replace 250 nit panel with the 300 nit one without complex program updates?
Hi Aimx, thanks for contacting! I understand that you need to know about adding another SSD to your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know. Binu - Social Media Tech Support
hey, i think i bent one of the pins in the battery 12 pin connector thing, i have the same model as in the video, are there any fixes or what should i do?
Hi HepWho, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'm sorry to hear about the experience you've had. I'd like to help you with your HP Product and related queries. For this issue, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please follow these steps to reach HP Phone Support: Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the Local Contact Options. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. If you require additional assistance, Feel free to contact us anytime for any HP Product support. Regards Vignesh-HP Social Media Support
Hi there, thanks for contacting! I understand that you need to purchase the battery for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
Hi Chiến, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether replacing memory and SSD will void warranty. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
Is it necessary to change back case, hinge, bezel and display when only hinge is broken ...,one of HP authorised service centre charging 25k to fix this
Hi there, thanks for contacting HP Global Social Media Support! Please replace only hinge if it is broken! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Daniel Rivera, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. This Victus by HP Laptop 16-d0509la has only one M.2 slot for SSD but can be upgraded up to 1TB SSD. Unfortunately this laptop does not have a internal slot for internal HDD. But you can connect any external HDD and SSD to this laptop. Hope this helps. Keep me posted. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support
Hi Sirius, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can put a gen4 1tb NVMe in the gen 3 slot. I will do my best to assist you. PCIe 4.0 NVMe M. 2 SSD should be backward compatible with PCIe 3.0 boards. However, it will be limited to PCIe 3.0 speeds, and won't be able to achieve its theoretical maximum throughput (if it were connected to a PCIe 4.0 M. 2 slot) Binu_HP Social Media Tech Support
@@HPSupport ty! I have one last question pls... Can I duplicate my original ssd(Samsung 512gb) to the 1tb(Samsung) one without any risk of lose my OS license and all the other stuff like drivers? I have the victus 16 510la model
Thanks for the reply. Please refer to the instructions mentioned under this document as it may help you: bit.ly/3JBdlcW Binu_HP Social Media Tech Support
Hi Ralph, thanks for contacting HP Global Social Media Support! I understand that you need to upgrade the memory and SSD. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Ean, thanks for contacting HP Global Social Media Support! I understand that you need to know about memory, network card speed and the different between Intel and Ryzen version I will do my best to assist you. May I know the complete model number of the notebook? Please let us know. Binu_HP Social Media Tech Support
There are lot of model numbers under HP Victus 16. So to find the exact information, we will need the complete model number. The instructions for finding the model number can be found here: support.hp.com/in-en/document/c00033108 Binu_HP Social Media Tech Support
Question : is the occupied SSD slot always the Gen4, no matter which Victus 16 model we are talking about ? I bought this computer and want to make sure I buy the right kind of SSD to expand my storage (it hasn't arrived yet so I don't have the documentation or ability to open it and check for myself yet). Thank you.
Hi there, thanks for contacting! I understand that you need information about the keyboard of your notebook. I will do my best to assist you. Please refer the user manual of your notebook here: bit.ly/3kB9Kl7 Binu - Social Media Tech Support
Hi Mexko, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading memory and SSD of your notebook. I will do my best to assist you. It supports 8 GB DDR5-4800 MHz RAM (1 x 8 GB) and 512 GB SSD Generation 4 Binu-HP Social Media Tech Support
Due to limited support on this platform to get more information on this, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3QmV21g Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether upgrading the memory will void the warranty of your notebook. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Roland, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the display bazel of your notebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/45Z8OM2 Binu-HP Social Media Tech Support
Hi Kal El, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support. Your appreciation and feedbacks, helps us to get motivated and energized to assist customers. We are here to help you with your HP Product and related queries. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. Regards Vignesh-HP Social Media Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu-HP Social Media Tech Support
It's a really good video thanks HP but I wanted to clean inside of my keyboard and the video doesn't contain how to do that so I am a bit disapointed :(
Hi Özkan, thanks for contacting HP Global Social Media Support! I understand that you need to know about cleaning the keyboard. I will do my best to assist you. Please refer this document as it may help you: bit.ly/3dSZKzW Binu_HP Social Media Tech Support
Any faster way to remove the display bezzle just to unfasten the hinge nuts and lubricate it? People are overrtalking about screen woobling, but preventing future broken hinges should be at the core of the debate here. Too much wooblig = hinge nuts too tight!!
+Sakib Rahman You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, non marking pry tool ● Magnetic Phillips P1 screwdriver
+akash Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
![[UNCUT] บอสพอล แผลงฤทธิ์ บอสพระ-นักร้อง ก. โดนแฉยับ! I คนดังนั่งเคลียร์ I 21 ต.ค. 67](http://i.ytimg.com/vi/XKf6HeftoPI/mqdefault.jpg)
This is very good guide to maintain laptop, I wish many brand do this
+Nuttapat Vimolratana Glad to know that the video was so useful to you!!
@@HPSupport Wow HP. Kudos to you for the repair guide! Definitely puts this laptop higher on my list of choices for a purchase. More manufacturers should do this.
I just got this laptop and went with HP for the first time, this video is an excellent tool for customers, also the actual video quality, narration and overall content is great. it's has come to the time when laptops come with service instructions as detailed as cars, feels like looking at prestigious channel doing work on a bmw.
Hi gigi ge,
Thank you for your post and interest in our product.
Your appreciations and feedbacks helps us to get energized and motivated to serve more customers to provide enhanced support and service.
If you require additional assistance, feel free to reply back to us anytime.
Regards
Vignesh-HP Social Media Support
@@HPSupport hello back. I've search support forums from HP and user forums regarding - what type of thermal compounds, different paste or pads are used behind the heatsink. I came back to this video only because it's mentioned at some point (around 06:50) that there are two types of thermal pastes inside but when opening mine I noticed that there is paste on cpu and gpu and rest thermal pads. I went thru and bought best thermal paste and best thermal pads (thinnest aswel) that consumers can get but not sure about it. I just want to go with best stuff but I also prioritize the stuff that original manufacturer use, so I would like to know exactly what type it is (not brand) but at least thickness of pads ( I bought 0.5 mm )
It is very nice to see that HP has provided a full guide to replace and repair parts with detailed explanations. I recently purchased a Victus and it is a big comfort to know that any potential problems can be solved.
not many companies do this. I commend u for this video.Also this laptop is just pure work of art and beauty in my opinion. I purchased mine as an open box and am very happy. I love the fact theres 2 ram slot as well as 2 nvme slots.
One thing thought at 12:20 you say to replace components from old board to new board. I would love to see how this is done.
also its easier to refer to a video to see someone doing it than referring to a manual. Having included re-installing the display panel would of been a nice thing to see.
+Blips N Chips Glad to know that the video was so useful to you!!
My laptop shows an empty RAM slot and i only have a single Nvme installed in it where both of these came in with it inbuilt. I want to ask that what kind of ssd do i have to buy which would fit in the 2nd second nvme slot because what i search on shopping sites, they show a different size of a storage disk from what it was shown in the video. I would really appreciate the help!
@@xanefoster8442id your laptop 16 or 15 series
Wow, not many companies do this, the right to repair the products. This is truly comprimise with the customer, the environment, since you can upgrade your PC. Increases loyalty. Actually I purchased another SSD m.2 hard drive with HP brand thanks to these videos. I would replace the ram with HyperX ram so this OEM company can continue doing videos like this. The detail and video quality and explanation is very clear
Hi Oscar, thanks for contacting!
We are delighted to hear that the videos are so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thank you so much.
It must take some really hard work and lot of time to make such detailed video. Just cleaned my fans and now the temps down by 15°C.
What I like from HP is, they have official Video to how open your laptop. Which is very useful for the user who prefer to maintain their own laptop.
+Yudha XN Glad to know that the videos are so useful to you!!
@@HPSupport What I like from HP is, that when their laptop's are causing issues, their go to for everything is to replace motherboard.
@@HPSupport hp victus 15-fb0777AX does this model has extra m.2 slot for upgrade ...?
This video was a lifesaver, thank you for being repair friendly
Hi D R, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thanks for the video turned my laptop into a desktop. I leave it plugged in anyway
Replaced the DC IN cable according to this instruction. Thanks.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thank Very very Thank You
It's very very Helpful
I wish everyone Company Make
Video to support and provide basic knowledge of their products to customers
Hi Riya, thanks for contacting HP Global Social Media Support!
We are delighted to hear that you like the video so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Most useful laptop I've ever used
+고양이 You're most welcome!!
Many reviewers have complained about flimsy display. Hope they rectify it.
it would be annoying when we use laptop during travel.
I have this laptop. I dont really notice the display being flimsy. What are you traveling on that your noticing the screen being flimsy? Train?
@kavi44 j @Jarodtech did a complete analysis. It's not that great review
@kavi44 j I've been playing red dead redemption 2 on it and gta5 on medium settings all the way across the board in both games and they are from 60 fps in some areas of the game to normally 80fps. gta Is around 9-100fps usually. for the most part of the game play. Its gpu temps stay under 80c for me. I sit there with a fan on my too since its summer and my house is cool and It runs at 68c while im gaming in my chair or in my bed or while im at my gfs cause i always have a fan on my and when I didnt it never got above 80c. The fan isnt that loud as far as laptops go but you hear it. Ive never heard a silent laptop gaming at full performance setting. While I was gaming with the battery and I dimmed the screen I was still playing the games at 50-70 fps totally playable and it played for about 4 hours until the batter was drained doing this in battery saver mode.
@@nethli well you can opt for a better display to get 7 ms response time rather than 14 along with 99% sRGB, i have it myself and its pretty nice, although i would like to be able to use this laptop's full potential without having to plug it into a monitor.
@@engineergaming1679 yeah, because it's rue that Optimus is good for battery life but it would be great to be able to disable it at least when the charger is plugged in 🤔 do you have screen wobble, I am thinking of buying this laptop but I am afraid of the screen wobble I have seen in Jarrod is video, even my old every day laptop who costed like 500€ 3~4 years ago who is made of plastic don't move like that.
Thanks to the IMPORTANT information related to SSD in this video, now I am having a Gen4 SSD running at Gen3 speed in my Victus 16-e0000. Lesson learnt: Always read documents, never trust in other information sources.
+Cao Glad to know that the video was useful to you!!
Now that you saw the video you can switch you gen 4 SSD to the right and get it to run at full speed
@@HPSupport i have victus 16 e0088ax, i have gen4 ssd but still running at gen3 speed
@@abebahar4620 replace both positions of SSDs.
@@HPSupport Why it is showing gen3 connection in gen4 SSD slot?
Both SSD slots are Gen 3 on the e00xxnl.
The Gen 4 lanes are connected to the USB hub, the integrated graphics and some audio devices.
The Gen 3 lanes are for the wifi, the ethernet, the dedicated graphics and the SSDs.
Idk why they assembled it backwards, USB doesn't need Gen 4 speeds, and the two GPUs should be swapped as well, the weaker one is on a gen 4 slot while the stronger one is in the gen 3, idk really.
Hello Mayra,
I just came across this post. Thanks for your interest in our HP units. Could you please help us with your country? I'll assist you with all the required details accordingly.
Regards,
Damini- HP Social Media Sales Specialist
Thank you for this video. Helped me add another m.2 SSD.
+Priyank Vashiar Glad to know that the video was so useful to you!!
This is a Great guide! Thanks.
Hi Ambar, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi Fisker, thanks for contacting HP Global Social Media Support!
I understand that you need to know about number of SSD used in this notebook.
I will do my best to assist you.
Please refer page number 2 of the user manual to know about supported storage: bit.ly/3smLpRZ
Binu_HP Social Media Tech Support
Shout out to hp for making this
Hi Rudy, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether the processor is on left or right.
I will do my best to assist you.
The processor is on the motherboard. Please watch 11:27 - Motherboard under the video.
Binu_HP Social Media Tech Support
HP support really nice video really helped me out
do you have a place i can get genuine parts for ex fan,display,battery etc
Hi there, thanks for contacting!
We are delighted to hear that the video was so useful to you!
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Is slot 2 for m.2 only for gen4 drives or can it support m.2 gen 3 ?
gen 4 also supports gen 3, and gen 3 does support gen 4 as well but you will get lower speeds
Hi Manish, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in customizing the keyboard of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3F6PdxD
Binu - Social Media Tech Support
Hi, do both ssd slots have an ssd in there, and does putting in a new ssd effect windows or is there one that doesnt effect and one that does?
This laptop hasn't been released yet, right?
Yeah
Depends on country I guess. In here, Turkey its relased a while ago (around a month)
It’s now out at Best Buy.
Yeah , It's now been released
There is a wobbling issue it seems so
When will this laptop and HP omen 16 come to India? Most of us can not wait any longer and have to go for Asus Tuf A15 2021 even though we don't want to. At least give us an approximate month of release in India?
+Adarsh Verma Please keep checking it here: www.hp.com/in-en/home.html
cool i can repair and upgrade the laptop, #1 on my shortlist
+l m Welcome!!
Can this laptop run plugged into power if I have removed the battery & NOT replaced it?
+brownie You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Thanks for this video, I have a question: when removing the heat sink in order to replace the thermal paste I have to unscrew it from screw n7 to n1 or screw n1 to n7?
+Luciano Pinto Please refer page number 40 of the user manual to know about replacing the heat sink: bit.ly/3smLpRZ
Any tips of how to clean out the dust in the fans without opening the laptop up safely?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Well, you can use a vacuum cleaner or a blower to remove the dust from the vents but this method may not fully remove the debris, on the other hand opening up and cleaning up the vents seems to fully clean it.
Let me know!
Regards,
HP Support
If I Remove the back cover to clean the fans will it void my warrenty?
Hi Anuj, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether removing the back cover voids warranty.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Binu-HP Social Media Tech Support
Wiq it si easy to replace the all hp victus 15l gaming laptop and gaming desktop it works for me .
Thanks for uploading this video. Thanks, hp. I have I used HP pavilion pavilion laptop for 2004 to 2015 died and now I git dell
Are the screws on the heat sink meant to make crunchy sounds when they are being unscrewed?
Hi there, thanks for contacting HP Global Social Media Support!
The screws on the heat sink are not meant to make crunchy sounds when they are being unscrewed. Please unscrew it without making any damage!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Thansk for this video! I have one question, what kind of thermal compound I need to use on VRAM and VRMs? the most common solution in these cases are thermal pads, but this seems to be some kind of thermal paste, Is it safe to use thermal pads?
Hi Simón, thanks for contacting HP Global Social Media Support!
I understand that you need to know about thermal compound used on VRAM and VRMs.
I will do my best to assist you.
Yes, you can use thermal compound. Although it's advisable that you use Thermal Paste for best performance in CPU applications.
Binu_HP Social Media Tech Support
Hello, I will also change the thermal pad, but I do not know how many mm it is, can you write if you have any information?
Does the victus e0351ax have 2 nvme slots (India)? Im getting mixed answers from various sources. Also, does the new fb0053ax have additional nvme slots or not? Thank you in advance
Hi there, thanks for contacting!
I understand that you need to know whether Victus by HP Laptop 16-e0351AX has 2 nvme slots.
I will do my best to assist you.
Chapter 5, page 34 of the service manual shows that there can be two M.2 SSD's installed.
Maintenance and Service Guide (hp.com)
Binu - Social Media Tech Support
@@HPSupport thank you
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Can we use any type of thermal paste before replacing the heatsink or there is specific type of thermal paste?
Hi Vlarity, thanks for contacting HP Global Social Media Support!
Yes, you can use any thermal paste of any brand. Make sure you get a good one that will keep your temperatures down to a minimum.
Akhil_HP Social Media Tech Support
Useful video for my Victus. But the screen that this machine uses in the form of 30 pin or 40 pin ? Beacuse I want change my broken Display
+Rinkitori Savage You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
What type of thermal putty did you use on the VRMs? Exact model? Brand?
Hi Bagong, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the thermal paste used on your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
@HP Support on the product page you provided in response to Darkin Essence, I see that the Ryzen 7/RTX 3050 Ti Victus has a vent present on the right side. However on Best Buy's product page, the Ryzen 5/RTX 3050 variant has no vent present on the right side. Is the vent present on more powerful configurations? Also, is the Victus being worked on in the video above the 3050 variant? Because I don't see a heat pipe extending out to the right side of the Victus.
+The Folkteal Please check the specifcation here: bit.ly/2UTZAl7 and bit.ly/3h9F8Fz
Thanks i upgraded ram on my victus two of em, video came in handy
+Satyam Rajvanshi Glad to know that the video was so useful to you!!
Which ranking of ram that victus comes by default? x8 or x16
@@vishnunandan8940 x8
@@vishnunandan8940 16-0030dtx ,i5 11400h and rtx 3050
Hi, thanks for the tutorial. I have a SSD 2.5 SATA, is it possible to install it on the second slot of Victus (16-d0097nr) or does it only accept NVME? Thank you.
+María Belén Navarro Please refer page number 2 of the user manual to know about supported storage: bit.ly/3smLpRZ
Can i upgrade the display to 100% SRGB.?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading the display of your computer.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Regards,
HP Support
Hey considering buying the laptop, thank you for the guide, in case i want to replace the wifi card when you say "replace" the screws in general for also the heatsink etc.. do i have to replace them with a new one or i can use the old one. Does the shielding need to be replaces with a new one also or i can use the one i just removed before the change? Removing heatsink and putting it back again (the same old one) require to put thermal paste again? Does removing wifi card with another one make me lose warranty even if the problems i will get with the pc are not because of said change?
+Davide Casillo You can use the old screws and shielding. If the thermal paste is dried up, then you can replace it. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hello! What are the two types of thermal paste that should be used? Could I change to a thermal pad, the paste that looks clearer?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the compatible thermal paste.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Binu_HP Social Media Tech Support
Hello, I will also change the thermal pad, but I do not know how many mm it is, can you write if you have any information?
Hi I have victus 16-d1142tx laptop. I am planning to upgrade its Ram(16GB->32GB and SSD(512GB-> 2TB). I could see there are some kind of wood sticks to do it. Which product should I buy for it? Thanks in advance.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading the memory of your notebook.
I will do my best to assist you.
This notebook has
(2) SODIMM slots (accessible/upgradeable).
Dual Channel Memory support
System runs at 4800 MT/s
Maximum memory supported: 32 GB
The memory options are as follows:
8 GB DDR5-4800 MHz RAM (1 x 8 GB)
16 GB DDR5-4800 MHz RAM (2 x 8 GB)
32 GB DDR5-4800 MHz RAM (2 x 16 GB)
Please refer page number 33 of the user manual to know about replacing memory: hp.care/6054lxqZk
Use the HP Parts surfer to identify the part: hp.care/6055lxqZZ
And order it via the HP Parts store: hp.care/6056lxqZw
If you are unable to locate the part, please check 'Ways to buy'
We hope that the information provided is useful to you!!
Regards,
HP Support
I've bought this model & I am super happy with the purchase :) Thanks for the video . I am planning to upgrade. Any recommended 1tb SSD for the second slot & 16GB ram to replace the current one. That would be very greatefull.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about adding SSD and upgrading memory of your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
I've got a Victus 16-e0222nd. The screen doesn't seem to be held by a pultab. Neither side has them. I can slightly bend the screen (it's broken anyway) and see under that there are no pulltabs, yet it is somehow connected to the backcover. Any help?
EDIT: I found tape/glue on the far edges of the screen, yet no available way to remove it.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the screen of your notebook.
This looks like hardware issue, and you might have to get the notebook serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6055Y0J7z
Regards,
HP Support
Hey, I have a massive issue with my w key. It does not work, even after many many software updates. I 100% believe it's a hardware issue. Do you have to replace the top cover and the keyboard in order to fix it?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the 'W' key of your notebook.
This looks like hardware issue, and you might have to get the notebook serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6059YZA9R
Regards,
HP Support
im about to buy the d501la version, and it says it comes with intel. optane and a 512 gb ssd, does the right socket for m.2 is occupied with the optane module?
Appreciate this! just ordered my new Victus today! replacing a my primary gaming laptop, but still using my 2017 Elitebook 1040 g4 for general stuff.
+Official iGamer Glad to know that the video was useful to you!!
Please cancel your order. If and when you start to have any problems with your laptop, their only solution to everything is to replace motherboard again and again. Worst buy of my life.
@@harshg8298 I absolutely love mine, sorry you are having issues.
Hello, I bought the VICTUS by HP VICTUS 16-d0655ng. I want to add more stores. Is a 2nd SSD 2TB supported? In the Vedio (2:26) you can see that in addition to the M.2 SSD and fan, there is a SATA connection. Can you connect an ssd 2.5 here? Please answer. Many Thanks
+Basel eXtreme4pc Please refer 'Primary storage' under the user manual to know about supported drives: bit.ly/3smLpRZ
Is there a way to replace the hinges so that the screen stops wobbling?
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3SWon3i
Regards,
HP Support
HInge replacement should be the top priority, my HP victus right side panel near hinge has opened and started forming crack in the panel. This is the most common issue in this model
What is the thermal putty (the white putty) should I put on my laptop Hp Victus 16?, or where can I buy it?, since the white thermal putty of my laptop is already dry and hard.
Hi Javier, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the thermal paste for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3QsvJdF
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu-HP Social Media Tech Support
Hello, thanks for your video! I have a question. I saw somewhere you can only put 1 tb ssd drives in it but someone on reddit said he put a 2tb SSD 970 pro and it worked fine. So basically my question is could I add a samsung 980 pro 2tb with or without heatsink? is there a point to getting the heatsink one or are the laptop's metal slots acting as heatsinks as well?
Hi Eteoklis, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the maximum SSD supported by your notebook.
I will do my best to assist you.
This notebook supports:
PCIe, NVMe, M.2 2280 solid-state drives
1 TB, PCIe-3 × 4, TLC
512 GB, PCIe-3 × 4, TLC
256 GB, PCIe, TLC
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Binu-HP Social Media Tech Support
@@HPSupport Thank you very much for your response! So technically, it should be possible to put a 2tb pcie 3/4 ssd without issue on the gen 3-4 slots? There is no bios or hardware limiting issue for that and the only issue is the 1tb etc are the recommended sizes and going higher might be safer to do after the warranty is past date?
hello, does it take away the waranty if I uograde my RAM? thanks a lot
Hi Jimmyca, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether upgrading the memory void warranty.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Binu - Social Media Tech Support
can I use any wireless LAN module or I have to use only M34027-006 card? Can I use the M34027-005 for my 16-e008nq?
thank you
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can use any wireless LAN module on your notebook.
I will do my best to assist you.
We recommend you to use compatible wireless LAN module.
Use the HP Parts surfer to identify the part: hp.care/6056Ybhh6
And order it via the HP Parts store: hp.care/6057YbhhB
Regards,
HP Support
Is it possible to change the Keyboard from English QWERTY to QWERTY after you bought it? I would like to change it bay hardware
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP notebook?
May I know the notebook you are using?
Let me know!
Binu - Social Media Tech Support
Which thermal pad thickness is suitable for the ssd? 0.5mm? 1.0mm?
Hi Cynthia, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the thermal pad thickness for SSD.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3XZGIxb
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu-HP Social Media Tech Support
How do you open the backpannel of the laptop after taking off the screws
Hi Leonov, thanks for contacting HP Global Social Media Support!
I understand that you need to know about removing the back panel.
I will do my best to assist you.
Please refer the user manual of your notebook as it may help you: bit.ly/3kB9Kl7
Binu_HP Social Media Tech Support
What two types of thermal grease are needed for heatsinks? Thanks
Hi Albert, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the compatible thermal paste for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3KNF5h5
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu-HP Social Media Tech Support
Hello, I will also change the thermal pad, but I do not know how many mm it is, can you write if you have any information?
Great video! Does this guide also cover the 16z-e000? Thinking of ordering that model number from the HP site. What is the maximum amount of ram and max speed the Victus can use?
+Dan Schuster You can try the steps mentioned under the video on this notebook. Please refer page number 20 of the user manual to know about the supported memory: bit.ly/3kB9Kl7
Don't buy Victus, it's a faulty model. My money has been wasted. I have raised complaint for my issue so many times, their only answer is to replace motherboard again and again. All my problems are still the same. Plus they haven't made this model available in offline stores, why is that? This is trap. Don't fall for it.
@@harshg8298 can't blame the model for your faulty laptop... I bought mine on a mall 3 months ago, so it was "offline". I've even replaced the ram and ssd, and everything is working like charm.
Harsh, noob man. Spreading false news. Who the hell will believe you. You must have damaged your mother board by yourself.
I have lots of dust inside my fans, how would i clean this out for this laptop? There might be more inside but im not sure if I should do something else
+Drey Polerg Please refer this video to know about cleaning your notebook: bit.ly/3rEJVCi
Genuinely asking, is CPU on the left or right?
One question, is the wireless lan module basically a wi-fi card? because if so is it possible to replace it with a different model?
+Zeukiso Is a Tampon Perhaps the biggest difference between a wireless PC Card and PCI adapter is their installation. PC Cards are designed to be easily portable and removable, while PCI cards are usually fragile components that are designed for internal use only and require a computer to be opened up before they can be installed.
Great video
+EMRE TAKIL Welcome!!
Hola, me pueden confirmar si la serie d1000 es igual a esta mostrada en el video? Concretamente el modelo d1032ns. Gracias
Hola Nacho, ¡gracias por ponerse en contacto con el soporte global de redes sociales de HP!
¡Pruebe los pasos mencionados en el video en su cuaderno y háganos saber cómo va!
Si necesita ayuda en el futuro, siempre puede ponerse en contacto con nosotros.
Gracias por ser un valioso cliente de HP.
¡Que tenga un día maravilloso!
¡Bien!
Binu_HP Soporte técnico de redes sociales
@@HPSupport le he preguntado si vosotros pueden decirme si ese mismo interior del ordenador es igual para la serie d1000. Yo no tengo el ordenador aún.
Sí. Es lo mismo.
Binu_HP Soporte técnico de redes sociales
What are the supported wifi cards for 16-e0162AX ? It comes with realtek, but that is not compatible with linux. I want to get some intel one.
+japani joota You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport I have not purchased anything yet. I want to purchase it. But I will not purchase it if intel wifi card is not compatible with it's motherboard. All I want to know is if intel ax200 wifi card is compatible with HP victus. Or any other intel wifi card. (Product Name : Victus by HP Laptop 16-e0162AX Product Number: 4N0W7PA) This is the victus I want to buy.
Hello,
Greetings from HP!!
I hear you and I'd be happy to assist you with your query. I'll fetch the details for you. Could you please help me with your country? I'll guide you accordingly.
Regards,
Damini- HP Social Media Sales Expert
@@HPSupport Thanks for the reply. I am from Delhi, India.
Hey bro have u change it?
I have hp victus. I want to ask it is harmfull to use battery in charge even if it is full?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can use your notebook while charging.
I will do my best to assist you.
It is fine to use the notebook while the battery is charging. It just takes longer to charge that way. Here is a HP link for how to get the most life out of your notebook's battery: hp.care/2skhmeT
Binu_HP Social Media Tech Support
Can you show how to repair a faulty keycap. Or the keycap is same as omen lineup so I can repair it myself
+Chayan Das Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I have a question, can I install a gen 4 ssd in the gen 3 conector?? Would the lecture speed be afected?
As a reference, the ssd that my laptop already has (being the gen 4 ssd that already comes installed) can read pretty much 6500 mb/s, and the gen 4 ssd that I would like to install can read a max amount of 5000 mb/s but I would install it in the gen 3 conector
Hi Atlas, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can use a gen 4 SSD in the gen 3 connector.
I will do my best to assist you.
PCIe Gen 4 is backward compatible, so a PCIe Gen 4 device connected to a PCIe Gen 3 system will function normally at PCIe Gen 3 speeds.
Binu_HP Social Media Tech Support
Can you provide a list of compatible screen panel models / versions?
Is it possible to replace 250 nit panel with the 300 nit one without complex program updates?
+Roman Zahorui You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I have a hp victus 4u097ua , 256 mb storage is the second ssd slot empty I'd like to add more storage via that with an ssd if possible
Hi Aimx, thanks for contacting!
I understand that you need to know about adding another SSD to your computer.
I will do my best to assist you.
May I know the complete model number of your computer?
Please let us know.
Binu - Social Media Tech Support
@@HPSupportvictus 4u097ua
Thanks for the reply.
You can add M.2 NVMe SSD.
Binu - Social Media Tech Support
hey, i think i bent one of the pins in the battery 12 pin connector thing, i have the same model as in the video, are there any fixes or what should i do?
Hi HepWho,
Thank you for your post and interest in our product.
We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience.
I'm sorry to hear about the experience you've had.
I'd like to help you with your HP Product and related queries.
For this issue, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please follow these steps to reach HP Phone Support:
Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the Local Contact Options.
In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this helps. Keep me posted.
If you require additional assistance, Feel free to contact us anytime for any HP Product support.
Regards
Vignesh-HP Social Media Support
Can I replace the current battery with a better one? The battery only lasts 3 hours max and I need more.
Hi there, thanks for contacting!
I understand that you need to purchase the battery for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
best service
Hi Chiến, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
If I replace the computer's RAM and SSD myself, will it be void of warranty?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether replacing memory and SSD will void warranty.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Regards,
HP Support
hey is there any information on replacing the keyboard? I noticed that it is not covered in this video
Hi there, thanks for contacting HP Global Social Media Support!
The top cover with keyboard remains after removing all the parts!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
Is it necessary to change back case, hinge, bezel and display when only hinge is broken ...,one of HP authorised service centre charging 25k to fix this
Hi there, thanks for contacting HP Global Social Media Support!
Please replace only hinge if it is broken!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have hp victus 16-d0509la, I want to know if this model has one slot with GEN4 and antoher one with GEN3 ?
Hi Daniel Rivera,
Thank you for your post and interest in our product.
We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience.
I'd like to help you with your HP Product and related queries.
This Victus by HP Laptop 16-d0509la has only one M.2 slot for SSD but can be upgraded up to 1TB SSD.
Unfortunately this laptop does not have a internal slot for internal HDD.
But you can connect any external HDD and SSD to this laptop.
Hope this helps. Keep me posted.
In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Regards
Vignesh-HP Social Media Support
Can I put a gen4 1tb nvme in the gen 3 slot? Having 1.5tb after the upgrade, planing to buy a Samsung 980 pro for it
Hi Sirius, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can put a gen4 1tb NVMe in the gen 3 slot.
I will do my best to assist you.
PCIe 4.0 NVMe M. 2 SSD should be backward compatible with PCIe 3.0 boards. However, it will be limited to PCIe 3.0 speeds, and won't be able to achieve its theoretical maximum throughput (if it were connected to a PCIe 4.0 M. 2 slot)
Binu_HP Social Media Tech Support
@@HPSupport ty! I have one last question pls... Can I duplicate my original ssd(Samsung 512gb) to the 1tb(Samsung) one without any risk of lose my OS license and all the other stuff like drivers? I have the victus 16 510la model
Thanks for the reply.
Please refer to the instructions mentioned under this document as it may help you: bit.ly/3JBdlcW
Binu_HP Social Media Tech Support
i would like to ask for specific ram and ssd that can be use to replace/upgrade my device? Thank you
Hi Ralph, thanks for contacting HP Global Social Media Support!
I understand that you need to upgrade the memory and SSD.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
@@HPSupport thanks so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
is it ddr4 or ddr5? and what is the network card speed? The last one is, what is the different between intel and ryzen version?
Hi Ean, thanks for contacting HP Global Social Media Support!
I understand that you need to know about memory, network card speed and the different between Intel and Ryzen version
I will do my best to assist you.
May I know the complete model number of the notebook?
Please let us know.
Binu_HP Social Media Tech Support
@@HPSupport hp victus 016. Do i have to be more specific?
There are lot of model numbers under HP Victus 16.
So to find the exact information, we will need the complete model number.
The instructions for finding the model number can be found here: support.hp.com/in-en/document/c00033108
Binu_HP Social Media Tech Support
@@HPSupport 4D8K7PA#UUF
Thanks for the reply.
Please check the complete specification here: bit.ly/3CVhcjF
Binu_HP Social Media Tech Support
Question : is the occupied SSD slot always the Gen4, no matter which Victus 16 model we are talking about ? I bought this computer and want to make sure I buy the right kind of SSD to expand my storage (it hasn't arrived yet so I don't have the documentation or ability to open it and check for myself yet). Thank you.
+Shojin Please refer page number 31 of the user manual to know about supported SSD: bit.ly/3smLpRZ
May we have a guide for the keyboard on this laptop and how to clean it off in case it got water damaged or replace it whole? Thank you 😇
Hi there, thanks for contacting!
I understand that you need information about the keyboard of your notebook.
I will do my best to assist you.
Please refer the user manual of your notebook here: bit.ly/3kB9Kl7
Binu - Social Media Tech Support
Hello, id liek to ask if my victus hp 16 16e-00062 is upgradeable from 16gb of ram to 32gb of ram, and instead of 512gb of storage to 1 TB? Thanks
Hi Mexko, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading memory and SSD of your notebook.
I will do my best to assist you.
It supports 8 GB DDR5-4800 MHz RAM (1 x 8 GB) and 512 GB SSD Generation 4
Binu-HP Social Media Tech Support
@@HPSupport so I cannot upgrade it to 32gb ram from 16gigs and the SSD isn't upgradeable aswell?
Due to limited support on this platform to get more information on this, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3QmV21g
Binu-HP Social Media Tech Support
Is 3060 model has same thermal system as shown in this video ? But in advertisement it says it has 4 heat pipes can you help me?
4 heat pipes 5 ways air flow for sure or even better since ofc 3060>3050
@@Sidex150-g1p you are wrong 3050 model has only 2 hit pipe
The highest 3060 model has 4 heat pipes.
will the laptop warranty gets void if we upgrade ram, my laptop has 6 months of warranty left
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether upgrading the memory will void the warranty of your notebook.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Binu_HP Social Media Tech Support
How do you replace the keyboard on the laptop? My d key's left metal clip snapped off and now it's not secure
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
do we need to unplug battery and drain power before upgrade RAM or SSD?
+Chungman Lau Nope. It is not necessary
My 2021 Victus 16 display bezel around the hinge ha opened up without any fall, how do I solve this?
Hi Roland, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the display bazel of your notebook.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/45Z8OM2
Binu-HP Social Media Tech Support
SO USEFUL!!! :D ♥
Hi Kal El,
Thank you for your post and interest in our product.
We appreciate your time you have taken to contact HP Support.
Your appreciation and feedbacks, helps us to get motivated and energized to assist customers.
We are here to help you with your HP Product and related queries.
If you require additional assistance, Feel free to contact us anytime for any HP Product support.
In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this helps. Keep me posted.
Regards
Vignesh-HP Social Media Support
Hi Hp, I have Victus 16 d0023dx. Could you please tell me how to remove the keyboard from laptop, for cleaning and dusting purposes.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about removing keyboard.
I will do my best to assist you.
The top cover with keyboard remains after removing all the parts.
Binu-HP Social Media Tech Support
XMP 2.0 ? do you have support? The rams I bought are 1.35v 3200mhz
+Hüseyin SARIKAYA Please refer page number 1 of the user manual to know about supported memory : bit.ly/3smLpRZ
@@HPSupportThanks for the pdf. Hard to find in Turkey As a hp victus owner it's harder to find someone to repair this device
It's a really good video thanks HP but I wanted to clean inside of my keyboard and the video doesn't contain how to do that so I am a bit disapointed :(
Hi Özkan, thanks for contacting HP Global Social Media Support!
I understand that you need to know about cleaning the keyboard.
I will do my best to assist you.
Please refer this document as it may help you: bit.ly/3dSZKzW
Binu_HP Social Media Tech Support
Hi I have the 16t-d0000 i7 11800H rtx 3060 Victus laptop with the 512gb SSD w/ 32gb Optane - is this only using 1 m.2 slot? or using both slots?
+Miss C It has 512 GB PCIe® NVMe™ TLC M.2 SSD and also han an additional one M.2 slot.
Any faster way to remove the display bezzle just to unfasten the hinge nuts and lubricate it? People are overrtalking about screen woobling, but preventing future broken hinges should be at the core of the debate here. Too much wooblig = hinge nuts too tight!!
What size screwdriver is needed to remove the screws off the back?
+Sakib Rahman You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, non marking pry tool
● Magnetic Phillips P1 screwdriver
What about bios update problem (black screen issues) mother border dead?
Is problem solve or not
+akash Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.