Enter Safe Mode Before Windows 10 or 8 Boots | HP Computers | HP Support
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- เผยแพร่เมื่อ 18 ก.ย. 2024
- This video shows how to enter the Safe Mode before Windows 10 or 8 boots. You can use the Safe Mode to troubleshoot problems. In the Safe Mode, Windows loads the minimal files and drivers essential for operation.
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Enter Safe Mode Before Windows 10 or 8 Boots | HP Computers | HP Support
• Enter Safe Mode Before...
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been trying to fix this thing for a week. not one other video ever said to tap ESC . it actually worked for me unlike all that windows key + R and stuff.
+busterbeast999 Glad to know that the video has helped you fix the issue!!
Perfect....Thanks you, Not all heroes wear capes!!
+Willie Dewer You're welcome!!
Thank you for supporting 🙏
+Suraj Wankhede Welcome!!
Thank you this was very helpful.
+Rob B Glad to know that the video has helped you fix the issue.
I need to uninstall my graphics driver but I can't access it on normal boot
So this helps me
Thank you!
+Jhe Rodriguez Glad to know that the video has helped you fix the issue.
This saved me thank you!
Gracias, HP Support
After hitting F11 it goes to a blank screen with a mouse cursor. That's it.
+Buddha Claus Please refer this document to know about entering safe mode: hp.care/2pPjGI7
Did you manage to able to go into system recovery? I have the same problem
@sharly So I did, but then what happened was like? I kept on messing with it trying to fix it. And then yeah it's just wouldn't go on recover any more but he helped me6300
Thank you!
+T. Hawk You're welcome.
What happens if you chose system recovery (f11 after esc) and the computer just skips the prompt and tries to start up anyway and gives BSOD ( BLUE SCREEN OF DEATH) ?
Thank , thank you
+Dave Currie Our pleasure!!
Thanks this helped
+Prateek I am glad to know that the video has helped you fix the issue.
Thx this vid helped a lot,
+BigBoyGaming1879 Glad to know that the video has helped you fix the issue.
Thanks bro
+the player inconnu Welcome!!
When I click f11 for system recovery and click troubleshoot it does not take to the next page it did not freeze tho I can still move my mouse cursor
Hi there, thanks for contacting!
I understand that you are experiencing an issue in performing recovery.
I will do my best to assist you.
Please perform recovery as mentioned here to fix the issue:
1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Binu - Social Media Tech Support
Gracias esto funciona cuando la pantalla de la laptop HP se pone negra y necesita uno volver a la configuración anterior
Hola Alcrest, ¡gracias por ponerse en contacto con el soporte global de redes sociales de HP!
¡Estamos encantados de saber que está funcionando!
Si necesita ayuda en el futuro, siempre puede ponerse en contacto con nosotros.
Gracias por ser un valioso cliente de HP.
¡Que tenga un día maravilloso!
¡Bien!
Binu_HP Soporte técnico de redes sociales
So for anyone still having the issue in relation to a Windows update failing and looping their system before startup, here's what I did to fix it...
1. If you can't reach the troubleshooter menu let the PC loop over and over until it goes into it itself
2. Do a system restore to a previous point in time
3. Get back to the troubleshooter menu and boot Windows into safe mode using the command prompt
4. While in Windows safe mode delete the update
5. Disconnect your internet connection and restart the PC (so it doesn't try to install the update again)
6. Your PC should now boot into Windows normally
7. Once you're successfully back in Windows disable when Windows automatically installs updates
Side note: I'm still trying to figure out why the update itself is broken. I'll edit my post with a solution to this if and when I find out what's causing it.
Hope this helps!
+conker3425 Thanks for sharing the steps that fixed your issue.
good job, I had read this after HP support was NO help. had to go to a 3rd party as usual ...
@@HPSupport YA you guys and gals at HP should take notes,.. instead of trying to help your customers with what you read in the customer care pamphlet
For some HP laptops you need to tap F5 instead of ESC.
I have a hp elite book 840 g1 . When i power on press esc it does not show press f11 .
+Chetanya Please refer this document to know about entering the safe mode: bit.ly/35rmp4P
i was feeling stupid pressing the escape key.. but it worked lol
+camilo trujillo I am glad to know that the video has helped you fix the issue.
When i press escape the f11 option doesen't even show up on the screen and pressing it doesen't work I have a Hp EliteBook 8470 please help me i'm desperate how do i acces the system recovery
Hi Frisk, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in recovering your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to recover your notebook: bit.ly/3JJxT5F
Binu_HP Social Media Tech Support
Could I get some help? When I press F11 and enter system recovery, it doesn’t show startup settings as an option. There also is no “See more recovery options” either. I’m not sure what to do.
Hi Alicia, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in entering the safe mode.
I will do my best to assist you.
Please refer this document to know about entering the safe mode: bit.ly/3wFHDWU
Binu_HP Social Media Tech Support
When I try to get into safe mode, I select option 4 & it's starts by saying "Diagnosing your PC" which is what I'm trying to avoid because it won't boot into Windows. I'm trying to get all my documents & pictures off before I restore it back to factory settings, but I can't get past these crazy blue menus 😥
+Kev M. Please refer this document to know about entering safe mode: hp.care/2pBqpXg
@@HPSupport I just tried the link you provided & still nothing!! I tried to enter safe mode thru command prompt & I followed the instructions & when it tells you to exit & restart Windows, it takes me to the "repairing my computer" again, then back to the "Automatic Repair" screen again!! 😥😡😡
@@kingcc2 Fixed it ?
Top right arrow goes to next page with 2 more options one of which is Reset PC :)
I do not have safe mode option in that menu?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in entering safe mode.
I will do my best to assist you.
Please refer this document to know about entering the safe mode: hp.care/6056mPgUK
Regards,
HP Support
I don't have the "see more recovery options" link. Only the five icons seen in the video. How can I access the safe mode?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you tell me what windows are you using?
May I know the product you are using?
Let me know!
Regards,
HP Support
@@HPSupport The laptop is not properly starting now, so I can't check the PC's properties. However, from the product number it seems to be a HP 15-f019dx Notebook. It is running Windows 10 now.
Thanks for the reply.
Please refer this document to know about entering safe mode: hp.care/6055Yvch9
Regards,
HP Support
@@HPSupport Thank you, but I have already tried following the instructions from that website. The Startup Settings option does not appear. The command option also didn't work.
After I press the F11 key, it restarts the computer, yours goes directly there, what should I do
Aynen kankam bendede öyle
+Arda Karacaoğlu thanks for reaching out!
I understand that you are experiencing an issue in entering the safe mode.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
hp.care/2pBqpXg
Let us know how it goes.
My PC freezes on boot before startup menu can even load
+Burnt Rice Please perform updates via Windows and HP support assistant as mentioned here to fix this issue: Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
my computer doesn't even boot up past the logo, can't update
Burnt Rice same for me. People can’t understand that it’s very annoying
After getting the "We couldn’t complete the updates..." error message when starting my laptop, I tried this, but after hitting F11 for safe mode, I see the HP logo briefly, then a blank screen for some minutes, then the computer turns itself off.
+Plantsmantx Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC: bit.ly/2RRdb8Q
@@HPSupport Hello. The computer is a HP 15 F009wm, running Windows 8.1. A video posted on this channel in Feb.2019 states that free copies of the recovery media can be downloaded from the HP Support site and installed on a usb drive, but the link to the download isn't given. Can the recovery software still be obtained in that way?
What if when I hit f11 it still starts normally????
+Goongang48 Plays thanks for reaching out!
I understand that you are experiencing an issue in entering the safe mode.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
hp.care/2pPjGI7
Let us know how it goes.
Protect by Hp sure start stuck on my elite book
-How can I fix it ?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with HP Sure start.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3EftgwI
Binu_HP Social Media Tech Support
Hi,
Couple days ago my hp laptop stopped working. So on startup there is a long wait followed by Blue error:
"recovery your pc couldn't start properly a required device isn't connected or cant be accesed 0xc0000185, enter - try again, f1 - recovery environment, f8 - startup settings, esc - uefi firm. settings."
I tried to start up again couple times. I can't acces f1 and I can't acces safe mode from f8 (these return me to error screen). I did download windows installation media on usb but not sure if it can help/how to proceed. Do you have some advice on what can I do next?
+Elias Puolakka Please perform the steps mentioned under this document to fix this issue: hp.care/2fvFhBM
My hp elitebook does not have system recovery f11...what to do?
Windows 10 64-bit
+Caleb Kipruto Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
I can't find startup settings, I own a hp pavilion G6, windows 10
+A Wild Furry Please refer this document to know about entering the safe mode: bit.ly/3kcaonM
Hello, I already press esc then the menu appear. I press the f11 cause I want to go safe mode but the windows went "loading" for so long. Any help?
Hi Young, thanks for contacting HP!
I understand that you are experiencing an issue in entering the safe mode.
I will do my best to assist you.
Please refer this document to know about entering the safe mode: bit.ly/2QsW130
Let us know how it goes.
Binu - HP Social Media Tech Support
When i press f11 and stuck on loading prepare advanced startup
+Insider Music thanks for reaching out!
I understand that you need help in entering the safe mode.
I'll do my best to assist you.
Please refer to the instructions under this document to fix this issue:
hp.care/2pPjGI7
Let us know how it goes.
@@HPSupport its not working when i press f11 then it stuck on sign up again and again
After clicking advanced options the only things that are on screen are start up repair, command prompt, uninstall updates , uefi firmware, system restore and system image recovery. Theres no recovery options at the bottom
+Kaminari Gold Please refer this document to know about entering the safe mode: hp.care/2qqb7sj
help,i don’t see startup settings neither the things you see! i only see others that are unnecessary
+5759 GT Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
Uhh mine is stuck on the automatic repair screen what do i do? I cant figure out how to stop it
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is stuck on automatic repair.
I will do my best to assist you.
Please try hard restart/hard reset. Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely. Remove and unplug any external peripherals and accessories. Press once the power-on button to turn on the PC and wait if it will start now. Wait... If it still fails to load properly, go ahead with the next steps: Please try system restore as mentioned here: bit.ly/3X7tsqa
Regards,
HP Support
does this work for every windows 10 hp computer?
+lapque The steps mentioned under the video are tested on HP computers.
My stupid HP 625 doesn't seem to have any safe mode option! No on/off in the BIOS settings and there's no f11 in the startup menu... Help!
+Elrond Hubbard Please refer this document to know about entering safe mode: hp.care/2pBqpXg
@@HPSupport thank you. The situation resolved itself, for now, apparently just by going into the BIOS settings and then another reboot. Who knows ! I'll be ready next time though. Thanks again.
My Pc Now show repeatly blue screen of death this is after i install wifi adapter driver and connect to a network .but i never face this problem before i install that driver ????
+Gourav Nagpal Please perform system restore as mentioned here to fix this issue: hp.care/2pBwbHg
After Clicking Restart from Start up Settings my screen shows -> Preparing Automatic Repair -> Diagnosing your pc -> Attempting Repair -> Then back to Automatic Repair
+Jesthyr de Vera Please follow these steps to do a system recovery to fix this issue:
1) Turn off the computer.
2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
4) Now press the F11 key to access Recovery manager.
5) On the Choose an Option screen, click Troubleshoot.
6) On the Troubleshoot screen, click Recovery Manager.
7) Under Help, click System Recovery.
8) Follow the on screen instructions to complete the recovery process.
@@HPSupport this does not work. Same thing is happening
What should be done when hitting the ESC key repeatedly doesn't work and the screen is just stuck on the HP symbol no matter what nor how long the laptop is left? Please advise? Is there another key to try? Is there a way to have it boot from a rescue USB perhaps?
+abirch77 Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
So haha funny story...
My laptop came with Windows 7. Even though I installed Windows 10 over it, F11 (System Recovery) boots in Windows 7 (you can tell by the logo) and there is no option to boot into Safe Mode. It just takes me directly to the HP Recovery Manager.
So I'm working on doing a factory image restore. Hopefully it fixes the problem.
+Ball D. Gull Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
After taking the first initial steps of this video I’m stuck on the HP logo and it keeps saying please wait
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is not starting.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/48qptZH
Regards,
HP Support
I managed to get to system recovery, but it says please wait and won’t go any further.
+Zoey Stewart thanks for reaching out!
I understand that you are experiencing an issue in performing system recovery on your computer.
I'll do my best to assist you.
Please follow these steps to do a system recovery:
1) Turn off the computer.
2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
4) Now press the F11 key to access Recovery manager.
5) On the Choose an Option screen, click Troubleshoot.
6) On the Troubleshoot screen, click Recovery Manager.
7) Under Help, click System Recovery.
8) Follow the on screen instructions to complete the recovery process.
Let us know how it goes.
@@HPSupport hi, when i press esc, there's no f11 key for get into recovery mode. my laptop is hp elitebook 820 g2.
@@HPSupport What do I do if it's locked behind a password?
my problem is connecting to internet with wifi or cable. without internet my ms acount not open. I can not log in. What can i do. i have no local acount.
+Katip Kilic Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GapOTv
My startup menu doesnt has F11 option
+Vũ Võ Hoàn Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
That was okay more than a year ago, but now it's different, where can I do the same now? please
Hi there, thanks for contacting HP!
I understand that you need help in entering the safe mode.
I will do my best to assist you.
Please refer this document to know about entering the safe mode: bit.ly/3xDD6V8
Let us know how it goes.
Binu - HP Social Media Tech Support
After I press F11 2 things happen. The screen goes black, or the screen displays the HP logo with a loading circle and then goes black.
+Hector Cortez Please follow these steps to do a system recovery to fix this issue:
1) Turn off the computer.
2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
4) Now press the F11 key to access Recovery manager.
5) On the Choose an Option screen, click Troubleshoot.
6) On the Troubleshoot screen, click Recovery Manager.
7) Under Help, click System Recovery.
8) Follow the on screen instructions to complete the recovery process.
I cannot see "see more recovery options" in advanced settings
+Mohit Singhal Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
Could it be any simpler...
+Matthew T. Sikes Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
My laptop doesn't enter safe mode even if I press the f8 or press escape then f11. Still doesn't enter safe mode. I have also viewed the documents you sent to people who commented but still my laptop doesn't boot.
+Carl Min This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Does safe mode get rid of glitches?
+A A Ron May I know the complete model number of your computer and could you please elaborate the issue you are experiencing on it?
So when I press F11I really need help because I don't know if I just reset my computer and then I'm what happened. Was. I just said so it bringed me where you are. And now I did something now. It just keeps on rebooting. And when I go to when I press F11? It just brings me to like where I can't do anything.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a restarting issue on your computer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3KBX2vN
Regards,
HP Support
@@HPSupport thank u so much
@@HPSupport this helped
@HPSupport I'm liking this vid
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
0:37 I don't have a "See more recovery options" How to get to Safe Mode?
+KieLiO G thanks for reaching out!
I understand that you need help in entering the safe mode.
I'll do my best to assist you.
Please refer to the instructions under this document to enter safe mode:
hp.care/2pBqpXg
Let us know how it goes.
I don't find an option of F4 or F11 in start up manue
+阿布都勒 Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
@@HPSupport this document has no answer to my question
All I am seeing on the Choose an Option screen is Troubleshoot and Turn off PC, also when I click start up repair, it says that it couldn’t repair your PC
Hi Tyrese, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP computer?
May I know the computer you are using?
Let me know!
Binu_HP Social Media Tech Support
i have a virus that takes up the whole screen and wants me to click Allow Access you have a Trojan etc etc which obviously i did not click and won't click. Start menu is not available and this this virus window takes my whole desktop. I shut down and restarted the machine again but the window comes back. Any advice on getting it to boot into safe mode and then run defender or something??? any advice appreciated
+condor5635 This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: bit.ly/3BERe0L
I don't even have F11 seystem recovery option on my menu
+L.A. Smith Please refer this document to enter safe mode of your computer: hp.care/2pBqpXg
After clicking f11 for system restore .. it going to McAfee drive login .. not to the actual menu.. how to skip this drive encryption
+nampally jagan Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
@@HPSupport Already seen that. But no mention of drive encryption
After f11 black screen persist UPDATE I FIX IT, AFTER NOTHING HAPPENED WITH F11 I TRIED THE BIOS TESTING OPTION AMD AFTER THAT IT GAVE THE BLUE MENU TO SAFE INFORMATION AND REBOOT WINDOWS. THANKS.
+susy2211 Please refer this document to know about entering the safe mode: bit.ly/3FeeTah
When I press F5 to go into the safe mode, I get a black screen, then blue one that says restarting... Please help
+Hollow Jack thanks for reaching out!
I understand that you are experiencing an issue in entering safe mode on your computer.
I'll do my best to assist you.
Please refer this document to know about entering safe mode:
hp.care/2pPjGI7
Let us know how it goes.
My mouse and keyboard stop working please help I don’t know how to press without no cursor and no access to my keyboard
+maryan jamal Please follow the guidelines under this document to fix this issue: hp.care/2oyK75z
Stuck at press esc key for startup.pls help out
+karthick m Please refer this document to know about entering safe mode: hp.care/2pPjGI7
It not working on My computer windows 10 please explain HP i5 2gen
+Murali Pampana Please refer this document to know about entering safe mode: hp.care/2pBqpXg
After selecting startup setting as key board not working doesnt allow to write the password
+Sharda Parmar Please refer this document to know about exiting safe mode: hp.care/2pBqpXg
Pc is booting with green lines after windows loading blank screen My pc is old system is old z210 core i3 3.3ghz
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is not starting.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6059ljHsJ
Regards,
HP Support
Pressing escape does nothing for me
+LEAVEMEALONETH-cam Please refer to the instructions in this document to know about entering safe mode: hp.care/2pPjGI7
I press f11 it make a sound how to fix it
Hi Romeo, thanks for contacting!
I understand that you are experiencing an issue in entering the safe mode.
I will do my best to assist you.
Please refer this document to know about entering safe mode: bit.ly/2QsW130
Binu - Social Media Tech Support
I press f11 and it continues to do the blue screen of death what can I do?
+Brownie Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3KOIx8h
My windows 8.1 laptop has been having booting problems since last week. Tried this after pressing f11 it went straight to diagnosing my pc loop again. Please help
+ojeifo oziegbe Please perform system recovery as mentioned here to fix this issue. 1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
That's great but my computer dose not go to f11 screen just remains on a black screen helllp
+laughingstocks5 Please refer this document to know about entering safe mode: hp.care/2pBqpXg
@@HPSupport well thanks for that but still dose nothing at all still black screen but the internals work
@@HPSupport also I cannot get on to system recovery f11
My pc gets stuck in logging screen and it gets blurry can't proceed to write my password and enter desktop why
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is not starting.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6058lgHqC
Regards,
HP Support
F4 isn't working when trying to enter safe mode.
+Collins Jazzlinkz Please refer this document to know about entering the safe mode: bit.ly/3FeeTah
Safe mode login password incorrect problem fix tell me
+Drawing Is My Life You need to enter your Windows account name and password.
I dont have the system recovery button there any help please?
+Lukáš Kaduc Please refer this document to know about entering the safe mode: hp.care/2qqb7sj
My computer keyboard is in my native language and i can do these signs; {}
+Nell Spiteri You can try the steps in the video and check whether the issue fixes.
“See more recovery option” doesn’t show on my HP 15.
+Gabriel Rodriguez Please refer this document to kn ow about entering safe mode: bit.ly/2QsW130
I don't have that s f11 option menu how?
+Kamen rider Heisei Please refer this document to know about entering the safe mode: bit.ly/35rmp4P
@@HPSupport thanks
@@HPSupport anyway i had question about a long time ago. How can i to prevent unreaded hardisk?
It gets stuck on "press esc to enter start up menu" then on the right bottom it says start up menu but does nothing
+Alrums Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
@@HPSupport ive tryied everything there it dont even start it has the hp logo the i click esc and it does nothing but stay on a screen saying "press esc to enter start up menu" and it shows my proceesser and everytging idk what to do the article does nothing
0:41 i got a virus when click restart the screen goes black and does nothing.
+flukeman022 This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
I cant do things on my hp pavilion because my keyboard shuts down and turns on when i turn on my pc
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is not starting.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: support.hp.com/us-en/document/ish_3974055-3873564-16
Regards,
HP Support
@@HPSupport i have a black screen
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6051c9vQT
Regards,
HP Support
@@HPSupport this does not help, i cant even go to safd mode
@@HPSupport never mind i fixed it
I'm getting the same loop again and again. Please help me
+Ranjani Sekar Please refer this document to know about getting out of Windows PC safe mode: bit.ly/2ZDySjl
thanks for your kind response sir/mam. But I didn't go into safe mode by myself. I opened the laptop and it goes into recovery mode automatically. Showing many troubleshooting options but nothing works. I cannot end the recovery loop. Please help. I don't want to lose my data.
It doesn’t work for me btw I’m on a workstation z400 Please help
+All-Sorts-Gaming Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
I have a blue screen error, When I try going into safe mode it just sends me back to the blue screen.
+tuo Use this document if the computer stops responding and displays a blue screen or continually restarts. In most cases, an error message or code is displayed on the blue screen, the computer does not respond to commands typed on the keyboard, and it is necessary to press and hold the power button for 15 seconds or more to turn off the computer: hp.care/2oYIcKc
For me F11 option not showing.please help me , I want restart my pc in safemode
+M Devi Please refer this document to know about entering safe mode on your computer: hp.care/2pBqpXg
@@HPSupport stop spamming nonsense. the video is to help users when they cannot login. those articles require you to BE LOGGED IN. Typical lack of support by HP
@@HPSupport how many people are complaining about non availibility of f11 option and you are sending that document which is not working either. Please upload a video on this.
This video did not have the same prompts as the computer.
+Gena Chiasson Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
i got it to start up and i put restart and it froze i could just move my mouse
+CNI_Toilet Roblox RST Use the steps in this document if Windows stops responding to mouse and keyboard input, nothing moves on the computer display, or the mouse pointer spins continuously: bit.ly/3ikRPMw
I press f11 to choose system recovery but it just restart my pc
+Carlos Eduardo Please perform system recovery as mentioned below to fix this issue. 1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Mine just says please wait ? After pressing F11
+Melina24 Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
Nothing happens when i keep pressing the escape key after turning on the power button. I keep pressing the escape key but nothing happens the menu doesn't appear
Hi Sarmad, thanks for contacting!
I understand that you are experiencing an issue in entering the safe mode.
I will do my best to assist you.
Please refer this document to know about entering the safe mode: bit.ly/3ufz0SH
Binu - Social Media Tech Support
when i restart the computer to exit safe mode it starts right back up again still in safe mode. ?
+Outrider V Please refer this document to know about exiting safe mode: bit.ly/2AhNlVs
Hi mine just went into a "please wait" screen for forever.
+PancakesForRent Please follow these steps to do a system recovery to fix this issue:
1) Turn off the computer.
2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
4) Now press the F11 key to access Recovery manager.
5) On the Choose an Option screen, click Troubleshoot.
6) On the Troubleshoot screen, click Recovery Manager.
7) Under Help, click System Recovery.
8) Follow the on screen instructions to complete the recovery process.
@@HPSupport Thanks for the response but it was already fixed earlier :)
PancakesForRent How did you fix it?
@@conker3425 I forgot actually hehe.
@@conker3425 I'm really sorry hope you can fix it soon :(
I accidentally turned off my laptop while downloading a windows update so when i boot it back up even when I repeatedly press esc and then press f11 it goes to the undoing changes made to your computer screen, does anyone know how to fix this?
+Nikola Breskovac Please refer to the instructions under this document to fix this issue: bit.ly/3xy7OOv
Thanks to an automatic update that failed to install earlier my pc has crapped itself hard. I can’t get to the troubleshoot screen, I can’t boot to windows by any means, my pc insists on diagnosing problems and repairing disc errors by itself to no avail and just loops.
+conker3425 This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Can we enter in safe mode by using our normal windows 10 password ?
+Jaideep Singh Kang You need to enter your Windows account name and password.
Same issue wih me keyboard not working .how to type windows password?
mine has to SYSTEM RECOVERY.
+Unicorny Please refer this document to know about entering the safe mode: hp.care/2pBqpXg
All I get is a black screen after pushing F11
+TheLittleLerche Please refer this document to fix this issue: hp.care/2pBqpXg
When i press escape key i have all options except f11 to recovery
+Chaotic ROW thanks for reaching out!
I understand that you are experiencing an issue in entering safe mode.
I'll do my best to assist you.
Please refer to the instructions under this document to enter the safe mode: hp.care/2pPjGI7
Let us know how it goes.
same
I already fix the problem ty for the reply :D
Chaotic ROW how’d you fix it? I’m having the same issue
@@ChaoticROW how did you fix that issue? I am trying for 3 days i am getting any sollution of this.