Canon Failed to Fix My Camera After 3 Tries | My Frustrating Experience
ฝัง
- เผยแพร่เมื่อ 8 ต.ค. 2024
- After sending my Canon camera in for repairs three times, it’s still not fixed. In this video, I share my frustrating experience with Canon’s repair service, detailing what went wrong during each attempt and how it affected my camera’s performance. If you’re considering sending your gear for repairs, you’ll want to hear this story first. Let me know in the comments if you’ve had similar experiences or tips for dealing with camera repairs!
✅ Let's connect:
INSTAGRAM: / js_images_
TWITTER: / jonscriven
🔔 Subscribe for more
www.youtube.co...
Cases like this is probably why I will NEVER step up to the RF mount...Sorry you have to go through all of this!
@@obsidian00 Thanks for your support! I totally get where you’re coming from. It’s frustrating when things like this happen, especially after investing so much. definitely makes you think twice!
The problem is if you have a dry joint or cracked pcb etc it is intermittent. Whoever checks it has a very slight chance of actually checking it. It takes time and they don’t have it. I have a 1Dmk3 with a dry joint somewhere.. it stops working the LCD and items displayed in the viewfinder. It somehow came right and has been working fine for 6 months now. It is my backup body because I can’t sell it like that. Hope it works when I need it! It has served me well though for years since new. Only discovered this last year.
Hope you have a better experience going forward.
@@gerhardbotha7336 Thanks for sharing your experience! Intermittent issues like that can be really tricky to diagnose, especially with things like dry joints or a cracked PCB. It’s good to hear your 1Dmk3 has been working fine lately, even though it’s become a backup body. Hopefully, it stays reliable when you need it! It sounds like it’s given you many good years of service, and that’s the main thing. Fingers crossed you won’t run into any more issues with it! Especially like my issue 🤯
Hopefully the replacement camera will get you back out on some more adventures Jon.
It's got a bitter sweet line to the resolution because both you and the shop have not been at fault.
Cannon should have sorted this much sooner.
I had an issue with a Carbon Raleigh bike a few years ago.
The shop I purchased it from was excellent in supporting my claim for a replacement frame.
In the end I dealt directly with Raleigh in Nottingham.
They couldn't help me enough.
We agreed that the best option was to be offered a much better frame and I would pay the difference.
In the end they boxed a fully built bike up and shipped it out to me.
It's the worry of what's going to happen next which the customer needs to be reassured about.
@@MrDazP1adv3ntures Daz It’s frustrating when things like this drag on, especially when neither you nor the shop is at fault. It really does feel like Canon should’ve stepped in much sooner to get things resolved. Your Raleigh story is a great example of how a company should handle these situations, offering that kind of customer support and even going above and beyond to upgrade you makes all the difference. It’s true, the biggest thing for a customer is reassurance about what’s going to happen next, and when that’s missing, it can be really stressful.
It honestly sounds like you might be dealing with a firmware bug or possibly a loose connection between the body and the lens mount. After three failed attempts to fix the issue, Canon should have just replaced the body. I’m not entirely sure about the laws in the UK, but here in Denmark, we have a two-year warranty period. If a fault is from the manufacturer’s side, the consumer has the right to request a repair, replacement, or refund. After three failed repair attempts, you’re entitled to either your money back or a new product.
You mentioned that Canon claims they changed the connection, but if they really had, the issue shouldn’t still persist. It seems like they’re either overlooking the real problem or not properly addressing it. It’s really frustrating that they haven’t fixed this after all this time, especially since it’s preventing you from doing what you love. Hopefully, they’ll finally take responsibility and resolve this for you.
I've been incredibly patient through this frustrating situation, and I agree, it seems like Canon should have replaced the body after the repeated failed attempts to fix the issue. Whether it’s a firmware bug or a faulty connection, three repair attempts should have been enough to address it. If it’s still happening, it feels like they’re not fully acknowledging the problem or they’re not doing enough to resolve it.
In situations like this, consumer protection laws can be a real lifesaver. I’m not too familiar with UK laws either, but like you said, in many countries, after a few failed repairs, the manufacturer is obligated to offer a replacement or refund. If Canon claims they’ve changed the connection and the issue persists, it’s a strong indication that the fault lies deeper. It’s really frustrating when a manufacturer doesn’t take full responsibility, especially when it’s stopping you from using your gear as intended.
I got my M6 mark II used but tested. I like using my Canon but I do not like the company.
@@tonykeltsflorida I totally get where you’re coming from. The Canon M6 Mark II is a fantastic camera, especially for its size and performance, and it makes sense that you’d enjoy using it. Canon’s cameras often have a great user experience, from their intuitive menus to the image quality, so it’s no surprise you’d like the gear itself.
As for not liking the company, that’s something a lot of people can relate to. Canon, as a brand, has made some decisions over the years that have rubbed users the wrong way. Whether it’s their slow adoption of certain technologies, the way they price their products, or even how they seem to limit features in lower-end models to push people toward pricier gear, I can see why you might feel some frustration.
Do you have specific reasons for disliking the company, or is it more of a general feeling? Sometimes it’s hard to separate the quality of a product from the way the company operates, but it sounds like you’ve found a balance by getting your camera used, which is a smart move. That way, you get the camera you want without directly supporting the brand as much.
Curious to hear more about your experience with the M6 Mark II so far, have you been shooting more photos or video with it?
@@AdrenalinePitStop MPB has been a good place to get used cameras and lenses. Canon made their R series cameras to get the prices up . Canon software was made only for windows or Mac. I use Linux. I have a lot of tricks for editing photos with 3rd party software.
How about this from Nikon: I have a 14-30mm lens, which I let fall, and it seemed to have upset the mechanism a little. Sent to NIKON, cost 850 euro. I said no, too ecpensive. Yesterday, I put the lens on the camera which had been collecting dust for two years. Seemingly, when the opened the camera, and closed it after examination. They put it back properly, and so it is working perfectly again. What a rip off NIKON!!!!
Wow, that’s unbelievable! I’m glad to hear the lens is working fine again, but it’s crazy that Nikon quoted such a high price for something that seems to have been fixed just by reassembling it. Definitely feels like they were trying to take advantage of the situation. At least you dodged that unnecessary expense!
Buy a Sony! They won't even try to fix it lol... (Btw in my experience Nikon has the best customer support, and even that is not completely smooth...)
@@pauka13 It’s interesting to hear different perspectives on camera brands, especially when it comes to customer service, since that can really make or break a user’s overall experience with the gear. Every brand has its loyalists, and Sony, Nikon, Canon, and others all have their strengths and weaknesses, both in terms of tech and how they treat customers when things go wrong. I can see why you’d lean toward Nikon if you’ve had positive experiences with their support.
Sony has come a long way in recent years in terms of pushing the boundaries of mirrorless technology, but their customer service still seems to be a bit hit-or-miss based on what I’ve heard from various people. It’s frustrating when something goes wrong, and instead of feeling like you’re in good hands, you have to fight to get proper support. I’ve seen people mention long wait times for repairs or issues not being properly addressed, but at the same time, others have had really smooth experiences.
What I’ve found is that it sometimes depends on the region or specific service center you’re dealing with. In some places, Sony seems to have a more established system, while in others, it’s still catching up. And then, like you said, no brand seems to get it perfectly right all the time, Nikon might generally have a good reputation for service, but even then, it’s not always smooth sailing.
At the end of the day, we have to weigh the pros and cons of the equipment itself versus the possible frustrations of dealing with repairs. With Sony, for example, you might be getting cutting-edge tech, great autofocus, video capabilities, etc., but if something breaks, you might have to be prepared for a bit of a customer service hassle. With Nikon, you might feel more reassured by their support reputation, but their mirrorless lineup is still playing catch-up in some areas, even though they’re making strides.
I guess it really depends on what’s most important to you-if having that safety net of reliable support is critical, Nikon is definitely worth considering. But if you’re after the latest tech and can deal with the occasional hiccup in customer service, Sony’s innovation is hard to ignore. Either way, it’s always a balance between the tech and the experience that comes with the brand as a whole, not just the product. Curious to know if others have had similar experiences with Sony or Nikon, too!
See above my Nikon experience
@@liamoconlocha3264 Don't know how these multi billion pound companies get away with it!