I have recently setup my call center ... in my setup my single agent is getting call from my campaign and properly communicating but at my second agent screen call is coming and he can hear the customers voice but his voice is not going to customers.. what i did wrong? Can you help me?
So, in an inbout group queue (configured with longest_wait_time) if we have 2 remote agents on mobile phone then will the system dial the next number if the previous one is unavailable/off/busy?
This option gives higher preference to that agent who is waiting for call or sitting idle. So yeah in a two agent scenario the system should dial the number which is idle if the other one is busy/off/unavailable.
How can i redirect a Call to one Campaing in specific in the Call Menu when the Client press 2? Or how can i do that? having 1 or 2 different campaing (both inbound) but when the client press 1 goes to Costumer Service, when the client press 2 go to Payment Campaign
@@NewbieSolutions suppose that i purchased a local ot toll free number or one extension (sip protocol) like phone.com etc...... then how to route calls in vicidial
Hi sir, ive been struggling to figure out the problem i have. it says that the call was rejected because the extension not found in context "default". any idea?
As we already said it can be multiple reasons. If you need any help or support please contact us over email - solutionsnewbie@gmail.com or you can skype us
![Setup an Inbound call center using VICIdial. [Ingroup and DID Configuration in VICIDIAL]](http://i.ytimg.com/vi/nWc3Lv7X_qE/mqdefault.jpg)
V nice explanation...
Glad you liked it
Very good sir...
I have recently setup my call center ... in my setup my single agent is getting call from my campaign and properly communicating but at my second agent screen call is coming and he can hear the customers voice but his voice is not going to customers.. what i did wrong? Can you help me?
Contact us via email or skype
Skype id: solutionsnewbie
Email: solutionsnewbie@gmail.com
Will definitely try to help you out
So, in an inbout group queue (configured with longest_wait_time) if we have 2 remote agents on mobile phone then will the system dial the next number if the previous one is unavailable/off/busy?
This option gives higher preference to that agent who is waiting for call or sitting idle. So yeah in a two agent scenario the system should dial the number which is idle if the other one is busy/off/unavailable.
Good morning brother I need your help about Vici dial app
How can I help you? Please email us
How can i redirect a Call to one Campaing in specific in the Call Menu when the Client press 2?
Or how can i do that? having 1 or 2 different campaing (both inbound) but when the client press 1 goes to Costumer Service, when the client press 2 go to Payment Campaign
Yes you can do that via call menu option
If you need help email us at solutionsnewbie@gmail.com
@@NewbieSolutions Done! Check email
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Inbound lene k liye carrier b banana padta hai ya apne jo process bataya sirf itna karne se call receive kar sakte hai??
Depends on carrier provider/company... Which protocol they are using. Need to check or debug if this carrier set is not successful
@@NewbieSolutions suppose that i purchased a local ot toll free number or one extension (sip protocol) like phone.com etc...... then how to route calls in vicidial
Hlo bro
Hi sir, ive been struggling to figure out the problem i have. it says that the call was rejected because the extension not found in context "default". any idea?
You need to change your dialplan.
Email us at solutionsnewbie@gmail.com for further assistance.
How to solved voice breaking problem in vicibox and goautodial...?
As we already said it can be multiple reasons. If you need any help or support please contact us over email - solutionsnewbie@gmail.com or you can skype us
Bro can you please tell me how to increase call flow in Outbound Campaign?
Message us on skype.
Our skype id- solutionsnewbie
@@NewbieSolutions no reply yet, on Skype
We have responded on skype
I hope you got the answers to your query
Bhai goautodial ke sare log kaise delete karenge
Email us at solutionsnewbie@gmail.com
hello sir
i forgot my admin username and password of goautodial
so please sir tell me how to recover my username and password without any changing
?
email us at solutionsnewbie@gmail.com. We will get back to you ASAP
plz reply
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