Doc Harley Talks: FTC Ruling with Kevin Baxter Pt. 2
ฝัง
- เผยแพร่เมื่อ 30 พ.ย. 2022
- Join in on the final video of the Doc Harley x Kevin Baker series. Doc and Kevin dive into the FTC ruling.
Thank you for tuning into this amazing series, if you have any questions you'd like Doc to touch on in future videos feel free to leave suggestions below in the comments!
#docharley #harleydavidson #motorcycles #motorcyclelife #motorcyclereview #ftc - ยานยนต์และพาหนะ
![[ไฮไลต์] แบดมินตันหญิง "เมย์ รัชนก" ไทย vs เบลเยี่ยม รอบแบ่งกลุ่ม | โอลิมปิก 2024](http://i.ytimg.com/vi/qfMROCoiKMY/mqdefault.jpg)
I believe the majority of H-D owners--myself included, are very reasonable and understand warranty limitations when it comes to non H-D parts and tuning, and are willing to assume personal responsibility if there is mechanical failure related to said non H-D parts. The problem in my opinion is the dealerships. For example, my local H-D dealership operates in a very rigid manner. Their stance is that if you install part X and go to Billy Bob's H-D repair then your warranty is automatically null and void; no discussion and no effort in trying and see what the Motor Company has to say. I have no doubt there are a lot of good dealers willing to work with their customers, but I think they are the minority.Thank you, gentlemen. Absolutely great conversation and information!
I will tell you that if there is an aftermarket tuner on the bike the motor company will do nothing for you. Thank the EPA for that one. They opened the door to limiting warranty when they sued Harley for selling super tuners. Believe me the dealers are not trying to be difficult, they won't get paid.
Go to a different dealership.
Awesome discussion Doc and Kevin. Thank you 🇺🇸!
Glad you enjoyed it….Doc
Just Love It - Learned Wisdom is a gift worth sharing and I thank you!
This was a great event with Kevin. Glad you found and watched…..Doc
Doc and Kevin, the collaboration between both of your experience and expertise is really a breath of fresh air in Harley-Davidson ownership! Thank you both for your approaching fundamental and yet touchy subjects that affect all of us, and from different perspectives.
Thanks Don…Doc
Keep up the good work guys. I love all the information you guys put out. Its very nice having access to so much information as a harley owner.
Thanks for tuning in Rodney….Doc
A lot of good information from both the dealership side and the independent side. Keep the informative videos coming guy’s.
Thanks Mark…Doc
Love the colab! Great content
Good stuff right there. These guys feel like they have something to say, I’m going to listen.
Thanks for tuning in CJ…Doc
Great information from you both! Thank you
Thanks for tuning in again Aron…Doc
Thank you gents. The only mistake I made was watching part 2 before part one. Look forward to all the videos and all from Doc's channel. Excuse me......Low Country Harley's Channel.
Great stuff times two..
Love the collaboration
We had a good time…Doc
I have been running Amsoil in both mine and my wife’s bikes, Amsoil Engine oil, Amsoil Primary oil and Amsoil Transmission oil, I change all 3-holes every 3-4k have never had a problem, 32k on mine 38k on my wife’s, I believe change often and you should have no problems, at least you might catch it early as you can inspect the drain plug for debris. Just my opinion. But the guys talking here are the experts
Keep THIS interaction going
VERY enlightened about BOTH sides
I'm an owner for well over 40+ years, your series so far can only get better and BETTER -
Thanks Duke….Doc
Doc Harley is great and very informative. Always positive.
Thank you Bob….Doc
Thanks for all the great information from both sides . I enjoy all the information I learn from each of your channels .
Thanks Doc and Kevin.
great job guys, I’ve followed both of you separately for a while now and like the job you’re doing together-keep it going, you both do great work
Excellent Doc and Keith. Great video
My two favourite motorcycle people together, fantastic content as always gentlemen, looking forward to more of your collaborations!! Thank you.
Thanks Thomas for the positive feedback… Doc
one of those certificatrins i believe , is to do with how fast that oil releases heat .many specifications go into choosing a oil for harley davidson motorcycles .no body knows it better then the original manufacturer .great shoow love both of you guys .
Thanks for the info…Doc
Great stuff, thanks
Hope you two will Keep Doing them !!!
Been running valvoline 20-50 in all my bikes shovel Evo and S&S evo…..never blown an engine…..or trans…..keep it fresh and 20/50…..the engine is air cooled…..show some love…..
Absolutely amazing videos! Love them. Please keep them coming Doc 😇🙏
Thanks Ryker. Cheers….Doc
Great video from both of you.
We dont need no stinkin warranties.😁 I did a 128 in my 21 Low Rider S at 2k miles.
Kevin, gr8 explaination, On your ESP. Hats off to both you gents. Keep'em Rollin!! 👊
Thanks Eddie….Doc
It is great to experience the different perspectives of professionals in the industry and community. Loving the collaboration!
Thanks Warrick for the feedback…Doc
Thanks Doc and Kevin for going in depth and willing to touch on subjects that need to be explained in a simple but very understandable way, I left a question on Kevin's channel that might be a good topic for a video. Thanks again Doc!!!
Thanks for watching both…Doc
Great words Doc
Great video, but it would benefit many people to equalize the audio so speakers do not blow.
Thanks Great video ‘s👍🏻👍🏻👍🏻
I really enjoy y’all both always tons of information that’s puts things into perspective 👍🏻
Thanks Kevin for watching….Doc
The two best Harley Davidson mechanics east of the Mississippi. I wish I was closer to either one of you. Great videos from both of you..
Thanks Jason…Doc
I have a 2015 Honda Stateline and a 2005 Kawasaki Vulcan Nomad 1600 not Harleys . But I love all of the knowledge and experience thank you for the videos. God bless both of you.😎
Love this series
Thanks Craig…Doc
I agree 100% my bike is modified, and I know any power train failures are on me. But what bothers me about some dealerships is the attitude they exhibit to customers asking or wanting Non-OEM replacements for things like tires. I have a buddy that wanted his dealership to install Dunlop American Elite tires on his bike and you would not believe the crap he got from his local dealership in Sugar Land TX over using non-OEM Dunlops. I consider them to be an upgrade over the OEM tires and it's all I use I would have walked out and never gone back to that dealership. I see some Dealerhips get it, they offer the aftermarket upgrades for things like tires, and some of them even carry Amsoil or Red Line fluids in their parts departments these days for the customers that want to run that, its those kinds of dealerships that I will do business with.
GREAT interview Mike and Kevin!
Thanks Roger Ramjet….Doc
Great discussion.
Thanks Jim…Doc
Makes sense to me!
Mike Same Rules Apply if the Buy an ESP (Extended Service Plan) so it could be longer than Harley's Warranty
I believe Sunco makes H-D oil....why pay more for just the name? As long as Any oil meets the specs use the one you get the best deal on. They charge more for multiple products/parts that are just branded "HD" and therefore quite a bit more expensive. I like Doc Harley and he does not want to bite the hand that feeds him but at the same time truth is truth...that a Lot of aftermarket companies make far superior products than what the factory "produces"
Thanks for sharing your opinion Adam…Doc
I've bought 3 new motorcycles in my life... My warranties were never used. I did all my own work on them... but this time, buying a 13 yr old dy na glide i did get an extended warranty... just in case ... thanks guys... you both are awesome
Smart choice….Doc
Baxter is the man
Amsoil is saying to only change oil once a year or 10,000 miles.
They say this is guaranteed.
Will they stand behind this like they claim or will they tell you to make Harley prove it was Amsoil that caused the failure under warrenty. which would be a major headache
Great video as always, Doc! I just bought a 2018 Ultra Classic and the 3 year ESP. The dealer sold and installed Rinehart slip ons, SE air cleaner along with a stage 2 that included new cam plate and oil pump and SE tuner.
I added Bassani head pipe and SE Auto tuner with wide band O2 sensors.
Have I affected my ESP?
That is not my call……Doc
How bout cam tentioners on 88s
I got shafted big bucks.
That should have been recalled on all
the Twins im in
Doc - Thank you for sharing your knowledge! I'm currently on a 2022 Road Glide Special, plan to keep it 100% stock. I ride high mileage and normally keep my bikes for many years. Do you recommend Syn3 or the standard oil in all three holes for my long term goals?
Don the Factory believes in Syn 3. My personal machine uses HD360 in the motor, the new Heavy oil in primary and Bel-Ray In transmission. It is always your choice….Doc
Could you comment on the motor oil recommendation HD made using diesel oil if HD brand is not available. What about the great brands out there like Redline, Royal Purple, and Mobil 1 instead of using diesel oil?
I refer you to Kevin’s answer to Tom’s same question….Doc
I had a question if you go to Harley and get sg 4 done do they stil cover the factory warranty? Are you adding too said warranty?
Yes. If your bike is under the 2 year warranty ask your dealer to add the Stage 4 all Harley kit to the bikes SWR…Doc
this is good information to get out there, but still wont help if the dealers are not educated. I know of a dealer that denied warranty for someone b/c they did their own oil changes but could not provide proof of the oil changes but the issue was a bad stator. How can oil changes affect the stator is my question?
You are correct, education is very important. The story you shared, part of the warrenty is the owner will keep the motorcycle in question in good condition and maintained according to Factory Service schedule. The Factory has the right to ask questions and ask for proof when addressing warranty claims. They have requested pictures with us and digital tech information. The owner has the right to call HD Customer Service to review the denied warranty claim…Doc
Two real mechanics
dock What you’re saying is true but Harley Davidson maintenance costs are extreme they have to build into their bikes less maintenance cost and less cost for maintenance
That’s a two edge sword. They have moved maintenance to longer times or more mileage. I’m not a fan, like fork oil at 50 instead of 20K services and neck bearing no longer having zert fitting so replacement is mandatory at 100K. I agree it cost to maintain but you did invest a lot of money….Doc
Doc, in your reading of warranties. Harley Davidson said some key words. " unauthorized parts and unauthorized service " performed on a Harley Davidson motorcycle. H. D. Would determine then if they would warranty the bike. Good and bad aftermarket parts and outside service techs that could cause a problem. This is how I read it. I could be wrong.
Gary you forgot to read “cause”. You have the choice to install aftermarket parts, have a non Harley-Davidson tech work on your bike….if these choices “caused” an issue, Harley-Davidson company has the rights to evaluate and possibly deny a claim. Please rewatch all 3 parts in our video series. We tried our best….Doc
Doc, does harley make a sensor monitoring device that can read real time can bus info?
Vance and hines used to make a device just like the FP3 that didn't work as a flash device just a real time sensor reader that you could display all types of info.
If you used a tuner just as a monitoring device would that flag the bike?
Can Bus is very sensitive. Not many monitors review this low voltage. Some tuners will allow you to record for a limited time and review later on a computer…Doc
@@LowCountryHarleyDavidson it would be nice, on long distance rides to be able to monitor engine and oil Temps in real time like you can on the power vision with out having to dodge the red flag issue.
Thanks for a great show. Doc, I have a 21 FLRT with a broken clutch cable adjuster, why is this not covered by warranty?
Good question. All clutch components Factory stock? Call HD customer service…Doc
@@LowCountryHarleyDavidson Yes sir, the top plastic part is broken where the threaded rod and spring is
I absolutely adore H-D for its roots and for what the talented designers and engineers have always done (all the M8s are awesome IMO). Guys like the both of you are a credit to the MoCo and are what riding is all about. But Doc, if you don't mind one more rant, I think this FTC ruling would be much less of a headache and you'd have far fewer disgruntled customers to deal with if the brainiacs in the office would get the brand's IMAGE back in line with the actual product. Too many customers just don't feel that they're getting a "premium brand" bike when they have to replace their halogen lights, upgrade bog-standard suspension or pay heaps on top for "extras" like cruise control after handing over a well-earned $20K. So I say they need to either step it up on that front and settle for a smaller consumer base, or put their money where their mouth is and lower these inflated prices. I just think this misalignment is what's behind most of the commotion on this topic. Ok rant over ;) I really enjoyed the series and hope to see more - a live stream sounds great, but whatever you cook up is music to me.
Thanks for sharing…Doc
Does this ruling apply to overseas sales and warranties like Australia
Check with your local dealer…Doc
Shop around, do the research, and buy a good used Harley-Davidson and then do whatever you want to it.
What is the aftermarket service plan company
Contact Kevin through email for details…Doc
Why does many Harley-Davidson Dealers not and even refuse to work on EVO or Shovelhead Harley-Davidson motorcycles? 🏍💨🏍💨
It would take a whole video to answer. In short a lot has to do with fofilling a customer expectation. Parts are harder to get. Techs coming out of school have no or very little experience with Shovel or Evo. A shop can’t give a owner a reasonable time because of above reasons. Low Country Harley-Davidson has invested in Doc so they can offer Service with the understanding this is not a quick turnaround but a desire to keep the Heritage a live.
I have owned and worked on Shovel and EVO motors. Shovelhead has such a loose tolerance they can almost be fixed with chewing gum and bailing wire. EVO is so close to the Shovel, but with tighter tolerances. So if you know Shovel, it makes repairs on EVO so easy. And I still have Factory Service Manuals for both. 🏍💨🏍💨
I use H-D Synthetic in all 3 holes @ every 5000 miles in my twin cams. Isn't that an H-D recommendation?
It is a choice they endorse….Doc
Let’s be real Harley is scanning your computer to find mods that will allow Harley to void warranty…..simple as that
Prove it. In my opinion your comment is personal not factual……Doc
If you buy a new Harley and change it then Harley shouldn’t have to fix the bike when owner brakes it….
If you run into an obstinate dealer,contact your State Attorney General and Better Business Bureau.Find the Indian dealer
Do you do a lot of stand up comic work?😆….Doc
Please allow captions. Your sound was flat
Thanks for your suggestion…Doc
Captions work just fine here
If new agreements cost Harley they will raise prices to compensate.
Couldn’t of said it better stop using cheap Harley oil and get you some amsoil or something of the same quality and protect your bike.
Thanks for watching and sharing your opinion…..Doc
I asked baxter several questions months ago and he refused to answer me even though it would have taken him maybe 2 minutes. never watch him again
Bob please reconsider. He is twice as busy as I. His topics take more research. And maybe your Email address would not allow reply. I have several like this. It is frustrating…..Doc
I will stay with Harley oil, I really like these talk
Have a question for mr Baxter , why have you not asked a Harley representative , why does Harley not have the information on their oil bottles , just like you talked about on your video ? Makes me wander , not saying anything good or bad about Harley oil , just not sure why this was not brought up .
Hi Tom. Doc sent this over. I have been asked the same question on my channel and it's a good one. Please understand my answer is made with respect and not in attempt to brush you off. When it comes down to it, there are far fewer companies that actually make things than there are brands of things to buy. We all know HD isn't in the oil making business...so they contract it to someone, which is to be expected and perfectly acceptable for any business. Who, is largely irrelevant to me provided it does what it says it will do and it's of quality. It is in HD's best interest to provide an oil that at least meets the minimum standards of which they state and require in their owner's manuals. This leads me to believe that their branded oil meets and possibly exceeds those standards. Since there are no ratings printed, we can at least safely assume it meets their minimum standards. This applies for other branded fluids...they dont state the weight of their fork oils either other than to be standard, heavy, or extra heavy, or their trans specific oils or primary oils. So I look at it like this....if i am doing suspension work that requires a certain weight of oil, or am doing primary or transmission work, and I know what I want the weight to be, I purchase oils that tell me the actual weight so that I know. As for engine oils, if there are ratings that i'm looking for as performance enhancements are made, i would purchase an oil that has and states those ratings or exceeds the minimum factory recommended standards for the application so that I can be certain. In short, we must assume, and i would be confident in saying, the MC is supplying an oil that meets their required standards. We as consumers have a choice...if we want to know the certifications and it makes us feel better actually seeing it on the box, we can purchase an oil that states those standards. I guess they dont print the standards or weights because they dont really have to. They provide it and state that it will work and that its approved. Hope this helps.
Tom Bentley Good point what are they hiding? Where is this oil made? Why the secrecy
@@KevinBaxter great reply Mr Baxter , thank you for your understanding and patience .
Could you please tell me if Harley’s auto tune is worth it roadking special stage two torque cam
Steven first need to find out if HD offers mapping with wide bands for your year and model. Then I would ask do you ride a lot on the highway at 70-90? If so then yes if no then it is up to you as an option… Doc