03Kulry I followed this video instructions on how to fix it. My xbox kept shutting itself off every single time It went to the home screen. It would stay on the home screen for like 5-10 seconds then it would freeze and the screen would turn black then the console would shut off. So I watched this video and did all the steps to fix it and I got lucky by mashing A on the troubleshooting menu.
Thanks for the help. I searched everywhere for a fix, this was the first video I found that actually gave me something more than a power cycle and removing all cables as a solution.
Thank you for the vid - saw a lot of contrasting info across a lot of sites about how to perform this reset. I did just as you showed and it worked like a charm!
Your detailed explanations were more helpful than any other troubleshooting tips on the Microsoft site or from other youtubers. This was literally the only thing that actually worked and made my xbox finally start working properly after a whole day of trying to find a solution. Thank you so much! You're a f*cking legend
I see what you mean by having to repeat pressing the two buttons in case it doesn’t work. I love Xbox but sometimes Microsoft does a half-assed job with their product. Ever since the first 360.
@@feuerfaustace3199 luckily I was able to get mine to work again, I think im gonna swap everything to my external hard drive. If I need a new xbox I should be fine just swapping the hard drive and putting my new account on the new xbox right
Swear to god bro i randomly just got the black screen and i start to panic hella but i look up on utube nd seen ur vid it fukn works wat hes saying listen to this man thanks g appreciate u hella homie
I know this green screen is a known issue and it’s been published several times but this is by far the best Xbox One S 1tb video in which you tell everyone that you turn it on then hit the eject and sync button. This actually got it to go to the menu so I could reset. Thank you!
Just a heads up, Its quite rare for this to in such a way you have to do all the steps if it is just this simple problem; this issue has become increasingly more common as the new account selecting area has been updated so sometimes it doesn’t load up the account selecting area and transforms into black nothing to worry about just unplug and plug in the xbox. Have a great day.
Thank you very much for this video I was flipping out because my xbox one x wasn't starting right and I couldn't remember how to factory reset it the easy way You are a god
Man I just bought a "broken" xbox thinking it would cost me an arm and a leg and instead your advice saved me money and time. Thanks Man. Still works 2/11/2023
Thank you so much for explaining clearly, many other TH-camrs left out vital information on rebooting, and I didn't understand what I was meant to do. My problem has been solved now with thanks from you.
I did go to the trouble shoot but then when I reset it goes to the preparing console and it just crashes and puts me back to the troubleshoot does anyone know how to fix that ?
this still works this guys a legend i went through everything youtube Microsoft i even looked at prices to buy a new xbox thinking it was broke this was my last hope and it worked ❤❤❤
Mine does this every time I disconnect the power cord. I found a partial solution and a few different ways to fix it. Disconnect the power cord for 10 seconds then plug it back in push the power button and wait for the light to go bright and then dim to its normal brightness then hold just the sync button down by itself until you hear the 2 beeps and let go on the second beep and it aslo pulls up the black menu. And like the video shows it will ask resume/ restart xbox and so on. Click on restart xbox keep games and apps As you normally would It will eventually ask you about "power save mode or instant on" I don't know why but when I click on power save this problem happens consistently but I have recently found out if I put it on "instant on" and don't disconnect the power supply ever again it doesn't happen at all anymore. If you're having a black screen of death turn on the xbox wait the 1 second for the the light to go bright and dims back to normal hold down the power button and the eject button down until you hear 2 beeps and it will pull you out of the black screen of death and it will put you in 420p and you'll have to got to the menu to change it back. Now If the black screen of death keeps happening it's a sign the "hdmi retimer chip" is starting to go bad. Hope this helps someone
I don’t even know if it worked for me yet, but you’re the goat no matter what. Super well explained and glad you showed the step by step for it all also. Thanks!
Man that’s crazy I seen a video before I watched this he said to do the same but don’t turn it on first did it nothing work I did what you said to do it worked really quick within seconds thank you man
fr? I’m trying to but my Xbox is just taking a shit right now and I didn’t know if I wanted to reset it so I kept trying to reset it and it didn’t work so I’m trying to do this again right now
Thank you so much for making this tutorial on how to fix this issue I thought I was going to have to spend some money to get my Xbox fixed but I’m glad that wasn’t the case.
I have done this like 15 times. It works for a couple of days and then it needs to be reseted again. I'm bored of doing this. Isn't there a better option?
Ηλίας Ζιώγας looks like you need a new Xbox or need to get it fixed..your lucky as soon as I get to the troubleshoot screen my system turns off every time
Thank you so much my daughters XBOX froze completely about a year ago. I have tried lots a methods that I've seen here on TH-cam and from friends only with the same results . Thank thank you so very much.
@@haldito1358 no. It just basically resets your settings for display to default. I tried running 1440p on a 240hz 1080p and screen was black but this fix
I was actually contemplating buying a new one since mine is from 2013 and I thought it finally broke, so thanks, i wouldn’t have guessed to press those two buttons. You saved me $200+.
I tried this & it didn’t work. Itll get stuck on infinite black screen when u reset the xbox. Ive tried to factory reset it & it froze completely again, left it for nearly an hour still stuck on troubleshooting screen. Fans were so loud
Wow thanks bro I was literally about to buy a new one after reading the same steps on google and it not working , your video explained it perfectly kudos
Hey man I need help so when I did that reset it made me go to a hold on while i set up your xbox, and then it made me connect to my wifi but it says cant connect to your DHCP server
My screen goes from “no signal” to a black screen and then it goes the Trouble Shoot screen. Then that’s when I click reset and it goes back to the “no signal” screen. Then it goes to the “preparing console” but nothings loading. Then eventually it goes back the black screen then the no signal. And it repeats.
Could that be what’s wrong with mine, I tried installing a game about a week ago and it got stuck on black screen, and I keep repeating the steps but nothing’s happening
@@limitlesschocolate2796 I was in the same boat man. Now I will tell you that if you in fact need to do a complete factory reset. You wont lose any saves because they are in the cloud. And your games and apps should still be tied to your account so all you need to do is re download them. That's what I had to do for some of my games.
This is the only video that showed me the right way to reset my Xbox one x all the other ones said hold the power button and the eject buttons thank you for this video 😊
Currently trying this method as this video plays and all I can say if this doesn’t work I am going to straight up 357 magnum this Xbox until it is nothing left besides the logo
Quick tip when you are in the troubleshoot menu just press B and wait for it to come on and it will be the same and doing all of that. You don’t really need to remove your profile!
You sir a a fucking legend. The 2-button reset worked perfectly first time.... I tried the thing everyone says about the hard reset but that did diddly squat, You just saved my sanity. Thankyou from Australia :)
Thanks for the video brobro. I was so depressed when i got the black screen of death!! 😩😩 it didnt even show the menu screen it was still black... but i still followed the steps as if it was still on and now it shows preparing console. Thanks again man!!!
If this does not work for you, my Xbox would not give me the troubleshoot screen to pop up when I held down the two buttons upon start up, but I held the power button down until it did a factory reset when it was on to turn it off, and then when I turned it back on I held down the power button alone until it did something weird after about eight seconds, then the next time I started it and press those two buttons it did allow the troubleshoot menu to come up
Thanks for the positive feedback! More content coming soon!
Brandon Tech Tips do you keep friends
is there any way to do it with a digital x box
I’m stuck on the screen please help me up in trying for like SO long I clicked that it doesn’t work 😔
Hey what do I do if I don’t want to lose my progress
Please can you give me the Xbox series S I need a mom is broken🎉
Who’s tried 30 different methods and still has no result? HAHA me. It’s me guys
Hannah C. Same, i have a all digital, no frickin eject button
@@colindaman2872 wdym no eject
Same
Same
@@colindaman2872 you can use the buttun under the xbox button to connect a controller tho LMAO
Omg thank you so much bro you just saved me from sledge hammering this thing.
Aha
I smashed my tv
May i ask why?😂😂
@@BrandonTechOfficial didn't work for me :(
@@BrandonTechOfficial Should I send it to Xbox the designer of my Xbox1x or Telstra the one who gave it to me on a plan thing?
Am I the only one with an Xbox that’s stuck in a troubleshooting loop🙃
It did it for me too until I went fast as fuck boi on the troubleshooting menu and got it quickly
Smirking Spy must be nice i somehow survived a month without playing a game on console shit sucks
Smirking Spy explain
Me too, upgrading to a xbox one x was a big mistake
03Kulry I followed this video instructions on how to fix it.
My xbox kept shutting itself off every single time It went to the home screen.
It would stay on the home screen for like 5-10 seconds then it would freeze and the screen would turn black then the console would shut off.
So I watched this video and did all the steps to fix it and I got lucky by mashing A on the troubleshooting menu.
Thanks for the help. I searched everywhere for a fix, this was the first video I found that actually gave me something more than a power cycle and removing all cables as a solution.
You literally just stopped my day from turning into a total shit show. You're a miracle worker my friend. THANK YOU! ♡
Lol
I think it will get my day like yours too....
Thank you for the vid - saw a lot of contrasting info across a lot of sites about how to perform this reset. I did just as you showed and it worked like a charm!
Your detailed explanations were more helpful than any other troubleshooting tips on the Microsoft site or from other youtubers. This was literally the only thing that actually worked and made my xbox finally start working properly after a whole day of trying to find a solution. Thank you so much! You're a f*cking legend
U r lucky it works for u :(
This did not work we never got the troubleshooting screen.
What kind of xbox do you have?
Same here
Same here
@@BrandonTechOfficial I have the S and it didn't workl for me either, I can't get anything to appear on my TV at all and have to control it blindly
Tappy I got you just unplug the cables on your Xbox and wait 5min then it should work merry Christmas
I see what you mean by having to repeat pressing the two buttons in case it doesn’t work. I love Xbox but sometimes Microsoft does a half-assed job with their product. Ever since the first 360.
I’ve tried a million other methods this is the only one that worked thanks dude now I can play my Xbox after a year and a half
I can't see the menu when I have black screen😅
It might be your hdmi cable
@@andrewperez5790 nah.. Got a new Xbox the old was dead
@@feuerfaustace3199 were you able to swap everything over to the new one?
@@brandonbdl yea I was able to connect my account to my new Xbox one x with all data
@@feuerfaustace3199 luckily I was able to get mine to work again, I think im gonna swap everything to my external hard drive. If I need a new xbox I should be fine just swapping the hard drive and putting my new account on the new xbox right
Swear to god bro i randomly just got the black screen and i start to panic hella but i look up on utube nd seen ur vid it fukn works wat hes saying listen to this man thanks g appreciate u hella homie
I literally tried 20 different things you just saved me from buying a new Xbox god bless your soul😭🖤🖤🦋
Can you help me?
@Kingk FaX Can u help.me do it
How come none of the fixes ever let you fix it without resetting Xbox
But I can’t see it because my screen is black..
Literally
@@kennedywebb4698 well it’s time to get a new xbox
I know this green screen is a known issue and it’s been published several times but this is by far the best Xbox One S 1tb video in which you tell everyone that you turn it on then hit the eject and sync button. This actually got it to go to the menu so I could reset. Thank you!
Can you do it from restart as in when you hold the Xbox button to turn it off then do this
I’m pretty sure its caused by turning your Xbox off from the socket instead of turning the actual console off
Everyone it might be your wifi that is causing this issue because once i switched to a better one this stopped happening to me
Just a heads up, Its quite rare for this to in such a way you have to do all the steps if it is just this simple problem; this issue has become increasingly more common as the new account selecting area has been updated so sometimes it doesn’t load up the account selecting area and transforms into black nothing to worry about just unplug and plug in the xbox.
Have a great day.
Is there another way cause i dont wanna reset my xbox
I swear this happens every month thank you dude now i kbow that youre a tech dude
Thank you very much for this video
I was flipping out because my xbox one x wasn't starting right and I couldn't remember how to factory reset it the easy way
You are a god
Man I just bought a "broken" xbox thinking it would cost me an arm and a leg and instead your advice saved me money and time. Thanks Man. Still works 2/11/2023
You are the only one i found explaining it the right way 👍👏
Thank you so much for explaining clearly, many other TH-camrs left out vital information on rebooting, and I didn't understand what I was meant to do.
My problem has been solved now with thanks from you.
U r lucky ur problem is solved :(
Bro… I love u man I thought the warzone grind was about to be over thank you
You're a beauty buddy! Thanks for the walkthrough
I did go to the trouble shoot but then when I reset it goes to the preparing console and it just crashes and puts me back to the troubleshoot does anyone know how to fix that ?
Bro you’re a god! I tried everything and this is the only one that actually worked 👍
TheOfficialNaJ I did the same thing, but never tried d-pad
this still works this guys a legend i went through everything youtube Microsoft i even looked at prices to buy a new xbox thinking it was broke this was my last hope and it worked ❤❤❤
This is an ongoing thing every month this is quite frustrating
TOMMY did you ever get yours fix?
Nope I still have to reset it every 1 or 2 times a month
Lucky you mines is stuck in a endless loop
just keep trying. if it doesnt work after, contact microsoft @1 (800) 642-7676
Mine does this every time I disconnect the power cord. I found a partial solution and a few different ways to fix it. Disconnect the power cord for 10 seconds then plug it back in push the power button and wait for the light to go bright and then dim to its normal brightness then hold just the sync button down by itself until you hear the 2 beeps and let go on the second beep and it aslo pulls up the black menu. And like the video shows it will ask resume/ restart xbox and so on. Click on restart xbox keep games and apps As you normally would It will eventually ask you about "power save mode or instant on" I don't know why but when I click on power save this problem happens consistently but I have recently found out if I put it on "instant on" and don't disconnect the power supply ever again it doesn't happen at all anymore. If you're having a black screen of death turn on the xbox wait the 1 second for the the light to go bright and dims back to normal hold down the power button and the eject button down until you hear 2 beeps and it will pull you out of the black screen of death and it will put you in 420p and you'll have to got to the menu to change it back. Now If the black screen of death keeps happening it's a sign the "hdmi retimer chip" is starting to go bad. Hope this helps someone
Dude you litterally saved my xbox from never being used again like 7 times thank you
Thank you so much bro I was telling my girl I was going to empty a whole clip into this thing I will hit the like And subscribe👍👍
I don’t even know if it worked for me yet, but you’re the goat no matter what.
Super well explained and glad you showed the step by step for it all also.
Thanks!
When I do this method my Xbox just turns off, it won’t stay on
Lmao bro same 😭😭
@@ttvsavage33savage26 I completely gave up and just bought another Xbox smh
Man that’s crazy I seen a video before I watched this he said to do the same but don’t turn it on first did it nothing work I did what you said to do it worked really quick within seconds thank you man
Thanks a million... My son was about to lose his mind when he saw that black screen.. Listening to your tutorial fixed it.
Omg, thank you. I couldn't access my settings or anything to reset this, much appreciated! You're actually a lifesaver :D *subscribed*
HOLY SHIT IT FINALLY WORKED THANK YOU 🙏🙏🙏
fr? I’m trying to but my Xbox is just taking a shit right now and I didn’t know if I wanted to reset it so I kept trying to reset it and it didn’t work so I’m trying to do this again right now
Thank you so much for making this tutorial on how to fix this issue I thought I was going to have to spend some money to get my Xbox fixed but I’m glad that wasn’t the case.
When you hit the reset button did it stop at 7 percent
I did these steps and I dint press anything and automatically factory reset my Xbox
TYSM!!!!! None of the other videos worked but this one did!
It didn't work for me i am still stuck on the system error screen
Same wtf wrong wit ts
Bro you don't know how much I appreciate this. My Xbox was not working since like 1.5 year I am so happy 😢THANK YOU SO MUCH
It worked thank you!!!
Thanks a lot man my one s just got the black screen and your video saved my ass much appreciated ✊🙏
I have done this like 15 times. It works for a couple of days and then it needs to be reseted again. I'm bored of doing this. Isn't there a better option?
Ηλίας Ζιώγας looks like you need a new Xbox or need to get it fixed..your lucky as soon as I get to the troubleshoot screen my system turns off every time
Mine does exactly same only works for a like time if I have one game installed, maybe a external hard drive?
Thank you so much my daughters XBOX froze completely about a year ago. I have tried lots a methods that I've seen here on TH-cam and from friends only with the same results . Thank thank you so very much.
When I did this, during the process of setting it up again it wouldn’t connect to my wifi even though it’s up and working. Someone please help!
Same
Life saver. I couldn’t see my screen at all so I risked it and clicked as I saw yours so I’m luckyyyyyy
Does it delete your progress
@@haldito1358 no. It just basically resets your settings for display to default. I tried running 1440p on a 240hz 1080p and screen was black but this fix
I was actually contemplating buying a new one since mine is from 2013 and I thought it finally broke, so thanks, i wouldn’t have guessed to press those two buttons. You saved me $200+.
Quick question this just happened to me today and I hit the 3 buttons and I get to the reset screen but my controller won’t work not even the dpad
Contact touchtools on instagram help you recover your account
How do I know my games will be safe? Some other videos had people mentioning that their games were lost/ their progress was lost all together?
That's only if you dont hit the button that lets you keep the games
@@BrandonTechOfficial i need help please
I tried this & it didn’t work. Itll get stuck on infinite black screen when u reset the xbox. Ive tried to factory reset it & it froze completely again, left it for nearly an hour still stuck on troubleshooting screen. Fans were so loud
My Xbox won’t even pull up that screen
same
Same and reset it like 4 times now it don’t reset at all
a question but if i have the xbox game pass subscription and i remove the account i have the same renewal?
Kalashey_TV no dumbass
E M Y R damn chill, no reason to be toxic lmao
Bro, thank you so much. Writing you from 2021 and it is still working
Wow thanks bro I was literally about to buy a new one after reading the same steps on google and it not working , your video explained it perfectly kudos
It worked
You earned yourself a subscriber
This is great at first I wanted to smash my Xbox but when I found ur vid I was like yes so thanks bro
Factory reset 5 times? Without knowing if it would ever come back to life? I applaud the resilience!
I just got a new monitor today so I turn on 120hz on played for like an hour then my screen just went black I’ve felt like I tried everything
Same guy
Ye same for my 144
Thanks for the guide! My Xbox one S is purring like a kitten. I did have to erase everything as the first test option didn't work.
YOOOOO YOURE THE GOAT. Still works till this day. Thanks man.
Hey man I need help so when I did that reset it made me go to a hold on while i set up your xbox, and then it made me connect to my wifi but it says cant connect to your DHCP server
My screen goes from “no signal” to a black screen and then it goes the Trouble Shoot screen. Then that’s when I click reset and it goes back to the “no signal” screen. Then it goes to the “preparing console” but nothings loading. Then eventually it goes back the black screen then the no signal. And it repeats.
That's what is happening for me
Me too
Same
Will I be able to recover the account with the gold and game pass?
All u need to do is login to the account with the pass / gold it not stored on the xbox it's online
Great now my tv just says no signal even though the Xbox is and I did what u said
vlone luvz u oh well then it’s a hard drive problem yeah you just Gotta send it to Xbox at that point
Nugget Butter how do I do that ? And do they charge
vlone luvz u And ship it to Microsoft and it normally cost around $75
you legend, you saved my halo xbox from dying and me bying a new one. Thank you.
Who else is seeing this on Dec 29th 2019
Brian Saliga I am too bro did u find a solution ?
Did u find a solution cuz its not working
Ye
Ok bois there is an easier solution
Same thing just when u turn on the Xbox press the disc button and once the disc comes out put it back in and it should work
Beats the scream of death approved! The screen of death was caused by an update so huge help in fixing it!
Does it work because I just did an update and got it
man mine just gets stuck in the factory reset update.
UPDATE: seems it was something to do with my external drive. I unplugged it and completely factory reset and everything worked.
Could that be what’s wrong with mine, I tried installing a game about a week ago and it got stuck on black screen, and I keep repeating the steps but nothing’s happening
@@limitlesschocolate2796 yeah try that. But dont fully reset ic you dont have to. You want to try and keep your games installed.
Actually I don’t think that’s my Xbox problem , I don’t have an external drive, I’m this close to throwing my Xbox out the window
@@limitlesschocolate2796 I was in the same boat man. Now I will tell you that if you in fact need to do a complete factory reset. You wont lose any saves because they are in the cloud. And your games and apps should still be tied to your account so all you need to do is re download them. That's what I had to do for some of my games.
Ive watched hundreds of videos this is the only one that worked thank you so much.
I looked at a bunch of ways how to fix it, and yours was the easiest to do without taking the xbox apart. Thanks!👍
I have a question, can you explain what it did when you reset it? Did it take your profile away? Is it possible to get it back? How easy is it?
@@oofhypers2257 you can just put your email and your password and you’ll be good to go
Thanks dude, thought my XBOX was dead but its back from the dead.
Dude I spent the whole day resetting my Xbox, if it wouldn’t for those 2 buttons I will be in pain
After I do reset for games and apps to keep it goes straight to no signal
Dose it delete all game data
no, as long as you log back in to your account, your account saves it
I know this video old but it helped me today. Thank you so much. Salute.
When I put the starting bottom while I push the eject bottom the Xbox goes off pls help me
After 4 years this video is still use full THANK YOU
dude i lost all my games
Sign into your account
I love you bro I was stuck on unsupported screen forever I like and subscribe thanks man lots of love
BRO THANK YOU
a question but if i have the xbox game pass subscription and i remove the account i have the same renewal?
Bro I went to other videos and yours the only one that actually helped 😂. 2 days of doing this . Good Jawn
Anyone else getting “system error: E102 00000C01 8007045D”??
Yeah
Do u know how to fix it
I had to swap the hard drive
Where do you go to swap the hard drive at? And how much does it cost? I have a 2tb
Thanks. Wish I that I would have found your video a week ago. Thanks for showing the proper steps to reset. Game on.
I have to do this every time I turn my Xbox on 💀
😂
Same and now i have to delete games everytime
@@blueaeagle11 sad I fixed mines time ago
@@Yxngny.06 how’d you fix it?
@@blueaeagle11 kept reseting then is started working
This is the only video that showed me the right way to reset my Xbox one x all the other ones said hold the power button and the eject buttons thank you for this video 😊
dude i was watching this so frustrated, and suddenly my xbox started working normal XD thanks for the help
lauta x Frfr
Thank you so so much man I tried this on my Xbox and now it’s working really thank you
I can't even get the trouble shoot to come up on my damn TV screen what do I do about that its all black
Same
@@Mitchell_alan14 touchtools on Instagram did mine perfectly yesterday
Thanks man I got the black screen of death like ten times in a row and u helped a lot
Lol I'm going threw the same thing 😂😂😂
Bro you helped me out and this still works in 2023 ✊🏼
2023 & it still works,thank you bro🙏🏿❤️🔥
The stupid menu thing never comes up for me ever.😔 tried like 500 times, nothing
I never comment on that kind of videos but thank you so much dude
Currently trying this method as this video plays and all I can say if this doesn’t work I am going to straight up 357 magnum this Xbox until it is nothing left besides the logo
This worked really good got a new sub
Quick tip when you are in the troubleshoot menu just press B and wait for it to come on and it will be the same and doing all of that. You don’t really need to remove your profile!
You sir a a fucking legend. The 2-button reset worked perfectly first time.... I tried the thing everyone says about the hard reset but that did diddly squat, You just saved my sanity. Thankyou from Australia :)
Thanks for the video brobro. I was so depressed when i got the black screen of death!! 😩😩 it didnt even show the menu screen it was still black... but i still followed the steps as if it was still on and now it shows preparing console. Thanks again man!!!
If this does not work for you, my Xbox would not give me the troubleshoot screen to pop up when I held down the two buttons upon start up, but I held the power button down until it did a factory reset when it was on to turn it off, and then when I turned it back on I held down the power button alone until it did something weird after about eight seconds, then the next time I started it and press those two buttons it did allow the troubleshoot menu to come up