I am adding this comment late, for I already had two comments before I thought to add this one. If you have had an interaction with Pit Boss customer service, can you tell us about it?
This video producer's opinion is wrong. With just several days of ownership in a Pro Series 1150 pellet smoker on the second fire up, the fan failed to blow. A sunday. After several video searches and my Phillips screw driver, I found the fan removed the panel and With some inspection found it would rotate with ease, so I restarted the grill. It worked and blew. Wanting to a new and hopefully more reliable fan I order one. And the next day called Pit Boss support. They have refused to send me a fan at no charge. So their warranty is useless to me. They don't care, which is just the opposite of this video's praise.
I am in the process of dealing with pit boss customer service and I am frustrated with their handling of my situation. I have a Titan that the temperature increases about 1 degree per minute on average after meeting setpoint and it will not stop until you turn the pit off. In smoke mode it works fine and that is how I am using it. Been troubleshooting it by taking pictures and posting to their service area. Been on the phone with them in control of my camera on the phone so they can see the control issue. Had it set at 250. At 330 it sent them pics of the difference and the temp ramp rate from the app. The guy was convinced that the controller was the issue but he had to make me change out the pellets before he could proceed. Needless to say I had no new pellets in my possession even though the ones in there were only 3 days old. I lost it at that point because we both knew there was no magic pellet that could tell the computer to stop turning the auger to feed pellets when you are 100degrees over setpoint already. Now I have to wait for another day to call them when the pit is cold and I have a new bag of Pitt Boss pellets to continue trouble shooting my controller issue. I was working graveyards and my only intent on calling was to figure out when they were going to get in touch with me about the issue. Had no intention of doing trouble shooting to the extent of laying on the ground, opening panels, taking pics of wires, getting shocked in the process…. Will be glad when this is over.
I'm sorry this is happening to you. It sounds like a controller issue, but having bad pellets can mess up the PID controller, and until you get new pellets, it is hard to determine the failure. If you have new pellets and still have the slow runaway temperature issue, then the controller needs to be replaced. Changing pellets is a lot easier than replacing a controller. Good luck.
I've had thermometer issues twice Both of the included probes failed. Both times the call was taken quickly and replacement probes were sent quickly and at no charge. Great job..5 stars
was gifted a 700fb about a year ago. included a bunch of new spare parts. original owner wasn't handy and i guess expected too much of the machine. seems customer service gave him parts to try to please him. i cleaned it and use it on a regular basis. works fine and i have extra parts. just wish it was bigger. nice job pit boss.
Pit boss sent me a damaged door and refused to replace it. $600 down the drain. My door warped after the 4th time it caught on fire!!! Buyer beware!!!! Check their reviews!!!!
I am adding this comment late, for I already had two comments before I thought to add this one. If you have had an interaction with Pit Boss customer service, can you tell us about it?
This video producer's opinion is wrong. With just several days of ownership in a Pro Series 1150 pellet smoker on the second fire up, the fan failed to blow. A sunday. After several video searches and my Phillips screw driver, I found the fan removed the panel and
With some inspection found it would rotate with ease, so I restarted the grill. It worked and blew.
Wanting to a new and hopefully more reliable fan I order one. And the next day called Pit Boss support. They have refused to send me a fan at no charge. So their warranty is useless to me. They don't care, which is just the opposite of this video's praise.
wow♥️♥️♥️♥️♥️soper🥰🥰🥰🙏🏼🙏🏼⭐👍👋👍
I am in the process of dealing with pit boss customer service and I am frustrated with their handling of my situation. I have a Titan that the temperature increases about 1 degree per minute on average after meeting setpoint and it will not stop until you turn the pit off. In smoke mode it works fine and that is how I am using it. Been troubleshooting it by taking pictures and posting to their service area. Been on the phone with them in control of my camera on the phone so they can see the control issue. Had it set at 250. At 330 it sent them pics of the difference and the temp ramp rate from the app. The guy was convinced that the controller was the issue but he had to make me change out the pellets before he could proceed. Needless to say I had no new pellets in my possession even though the ones in there were only 3 days old. I lost it at that point because we both knew there was no magic pellet that could tell the computer to stop turning the auger to feed pellets when you are 100degrees over setpoint already. Now I have to wait for another day to call them when the pit is cold and I have a new bag of Pitt Boss pellets to continue trouble shooting my controller issue. I was working graveyards and my only intent on calling was to figure out when they were going to get in touch with me about the issue. Had no intention of doing trouble shooting to the extent of laying on the ground, opening panels, taking pics of wires, getting shocked in the process…. Will be glad when this is over.
I'm sorry this is happening to you. It sounds like a controller issue, but having bad pellets can mess up the PID controller, and until you get new pellets, it is hard to determine the failure. If you have new pellets and still have the slow runaway temperature issue, then the controller needs to be replaced. Changing pellets is a lot easier than replacing a controller. Good luck.
I've had thermometer issues twice Both of the included probes failed. Both times the call was taken quickly and replacement probes were sent quickly and at no charge. Great job..5 stars
was gifted a 700fb about a year ago. included a bunch of new spare parts. original owner wasn't handy and i guess expected too much of the machine. seems customer service gave him parts to try to please him. i cleaned it and use it on a regular basis. works fine and i have extra parts. just wish it was bigger. nice job pit boss.
Pit boss sent me a damaged door and refused to replace it. $600 down the drain. My door warped after the 4th time it caught on fire!!! Buyer beware!!!! Check their reviews!!!!
I did forward your issue to Pit Boss. Personally I have been very happy with their response so I hope they can do the same for you.