We have a Visionic system, which was serviced recently and the engineer pinched the cable between the IP Powerlink Module and the panel, they are quoting £170+vat, can we buy just the flat grey lead in the uk? We had a working system before the maintenance visit, but they are accepting no responsibility. Your help would be much appreciated. Also where can we source batteries for the sensors with cameras please. Thank you
Hi. Your videos have allowed me to set up and manage my Visionic Alarm system, thank you. I now have a new problem. My front door was replaced recently and the guys didn't allow me time to log in as installer mode before removing the door contact so I got a tamper alarm alert I have removed this alert but after they changed the door and fixed the contact back, my alarm now thinks the door is open so I cannot set the alarm. I have to bypass the door contact every time I want to set the alarm. The guys will be returning to see if the top of the door needs closing further but I would like some help to fix the door contact issue please. Should I go into installer mode, remove the contact and check if it was fixed properly? Why does the alarm system think the door is open and what can I check/do to resolve this issue. I appreciate any advise.
Question about GSM module and ethernet module. I would like to install PowerLink3.1 but I have GSM module working fine. If I decide to install PowerLink3.1 do I have to remove GSM module or I can simply disable module in settings or best option is to leave it turned on? What is your recommendation. I was thinking about situation when for example , broadband network get down some reason. Would be great if system have backup option for communication with user.
Hi not sure if you are still doing video my visonic is saying plnk line fault have had a few reboot of the rooter on the broadband the orange light won't go out and the app won't work hope that makes sense hope you can help cheers
Thanks for the video. I’m really struggling with mine. I moved into a new house and it already had an alarm system in place. I installed the IP module and tried following your instructions but on the communication menu there is no option for report mode. It just jumps straight to sub menu 2. It also doesn’t have option 21. I tried skipping these and setting up the app but it doesn’t work. I’m totally lost. Any help would be appreciated :)
@lukewiltshire623 the menus are missing because you are not in the main installer menu. I think if you go into the user menu, the first one and skip through to the end it will get to the installer menu. Go into that and put the installer code to get in.hope this helps, let me know.
@ thanks for quick reply. I have been doing it using installer menu but it doesn’t show me all options. I’ve been using code 8888 as 9999 doesn’t work. I’ve seen somewhere else that there are two levels of installer mode and potentially someone has changed the master installer code as 9999 isn’t working? Would you say that’s correct? If so guessing I’m going to need to reset the codes somehow
@lukewiltshire623 yes there are two installer menus. The main one will allow you into all the menus. Even if you reset the codes I don't think it will allow you to go into installer with 9999. The only thing you can do is completely reset panel to factory setting and set it all back up again. I think this will allow you into installer menu using 9999.
@ ah ok thank you! I only have 4 wireless sensors and an alarm. I’m guessing it will just be a case of setting those up along with the fobs? When I say “just” I have no idea how complicated that is 😂.
Hi can you advise on a issue i have with the Ethernet module, on a power master 10. when running diagnostic test the panel reports " PLNK timeout error". I have followed your setup instructions which includes IP 052.058.105.181 and enabled DHCP , have checked the cat 5 connection, and reset the module. the installed router is a BT.
Very helpful, more useful than Visonic or panel supplier. I’m now getting LAN set up problem when testing the Broadband on the diagnostics. Also Go App doesn’t accept panel ID or master code and the info is correct. Maybe due to broadband LAN issues? I’ve installed router IP settings ok.
Is it a new IP modual that you have or is it a second hand one from ebay. I have had the lan problem sometimes and leave it a day or so and it sorts it's self out.
Io ho un powermaster 30, il modulo è unico per tutti i powermaster? Inoltre, è possibile tenere installati contemporaneamente modulo GSM e modulo powerlink?
Hi. How do I disarm a PIR so it doesnt trigger Burgular Alarm when in Home Mode at night? Not sure why the garage sensor sets alarm off in Home mode but not in Full Away mode. Not sure what to do at the mo so I need to disarm it until I work.out problem. Any advise wold be welcome.
Sorry only just seen you message. You need to set any pirs you want off at night to interior rather than perimeter. If they are set to interior then they are not on when you part or night arm the system but are on when you fully set the system. Hope this helps any more questions just ask.
@@simplysecurity3546 Thank you for your reply. I guess you know my next question, lol. I have searched the book and cannot find the information. I have the installer code. Please could you advise how do I change this PIR from perimeter to interior please. Thanks in advance.
OK go into installer mode and go to I think its the second or third menu and your looking for modify zone. Go into that and find the pir you need to modify. Go into that zone and change from perimeter to interior. Then just come out of engineering and and its saved. A few more of my videos show a bit more about programming watch those to help.
@@simplysecurity3546 Amazing support as usual. All changed and it gives me some time to figure out what the problem is with the PIR. Probably a spider walking across it in the garage.
Hi. I cant believe it. I have actually installed the powerlink 3.1 today successfully due to your amazing video. Thx. One question.... The unit now displays Ready mode eg Ready (time) but flicks between this and Ready Memory. Previously it remained static on Ready (time). Is there anything I need to do or is the flicking between these action normal now I have the broadband connected?
All the memory means is that the panel knows something has happen and its put it in the memory. Once you set and unset the memory prompt will disappear. Sorry I ment to get back to you and say the power link 3 will work with any of the power master panels.
How can I find out if my powermaster is compatible to use the powerlink3. I have the panel I'd and serial number but have no idea where to get this confirmed. Your advise is greatly appreciated.
Hi. The description of the Powerlink 3.1 says its suitable for (among others) PowerMaster-10 G2 - 868-1 UK version 17 and higher. How can I find out what version panel I have? Thanks in advance.
If you scroll through the engineer menu, go past factory defaults and its the next one I can't remember what its called. Go into that menu and it has all the serial numbers and model numbers in there, that should tell you.
@@simplysecurity3546 I have found the version number. This one is not my number but if it shows this "JS702271 I18.040", would my panel version be Version 18?
Hi. I’ve followed instructions but when I test the bb module I get message ‘lan config problm’ I’m struggling how to sort the issue. Can you help with that thanks.
I have had the same problem before with one of my customers. I left it for a few days and when I went back it started to work. Have you tried all the usual unplug and start again. Try a different lead and make sure it's the right way around, big plug into the panel and smaller one into the modual. Try a different ethernet lead and different port on the router.
@@simplysecurity3546Err there was one other thing if that’s ok :/ Will the bb module send the camera images to the app automatically. I’m guessing the images would only be sent when alarm activated. Can’t be sent when alarm not set.
Hi, can you add a video or let me know how to disable/remove my current telephone line communication feed to the panel. I want to disconnect my analogue landline as it not needed. I think there are 2 parts I need to change but would like guidance please. I have installer access.
Hi brilliant video I purchased second hand module from eBay, installed as per your awesome video, however when completing lan test I get error ‘Rcver Ip missing’ I guess I should mention that I also have the phone line module already installed (useless now as my phone line is via broadband with virgin) not sure if this affects functionality Many thanks
Have you put the ip address 052.058.105.181 in the comms part of the installer menu. It's in comms then into Cs reporting, ip1 and ip2. You only need in ip 1 and make sure it's set to broadband in this menu as well not phone line. Hope this helps
@@simplysecurity3546 firstly thank you for taking time to look into my query. Great stuff, update IP1, however now I get ‘Comms Loss’ message. Any thoughts on this issue Thanks
Have you turned off the phone line monitor, its in the same menu just after the ip bit, switch that to off. Unplug the battery and down power the alarm for 30 sec. Power back up and the comms fault should be gone.
@@simplysecurity3546 you are a genius!! Followed your instructions and it worked a dream!! I must admit that I had to ‘bodge’ the bb module as there is no space inside the panel Next steps - install smoke detectors (or install one first and see I get on before taking the plunge to fit in the whole house) Will post here to let you know how I got on with them (nervous about installing in the kitchen as it’s a heat/smoke detector combination)
Hi. I'm referring to your fantastic video. I want to stop the alarm phoning out to pstn line when alarm goes off. I have managed to disable the reporting if phone line failure. I disabled the CSReporting on pstn line but after testing a trigger alarm, it still phoned out. Should I simply unplug the telephone connection out of the panel, or do I simply remove the 1st private mobile number? I do not want it to use a pstn line at all.
Hi, as well as the central station reporting you also need to switch of the private reporting as well. If both are switch off the it doesn't matter if the phone line is in or not. Thet are both in the comms menu. Hope this helps.
Great video - really helpful. My power master 10 doesn’t seem to have a broadband reporting option on the CS reporting menu - any idea why it’s not showing?
Once the module is connected should it show in the communication menu or do you perform these steps to get it to work? Mines is connected but not showing in the comms menu
When you have put the modual in you have to go into the engineering menu and go to the communications part to set it up. It will not show the communications menu just by installing the modual.
@@simplysecurity3546 powered down, Placed the module in, connected the cables, went into installer menu but in the comms menu (7) broadband is not listed and not in the diagnostics menu. I have sent 2 back as I thought it was faulty. would love to get this up and running
By the sounds of it I think it could be the panel. If you have two moduals then I don't think it will be that. I will try and speak to visonic technical tomorrow as I have the same issue with my modual and see if there is anything that xan be done.
@@simplysecurity3546 The alarm works as it should I simply can't get the module to be recognised by the panel. It did initially and i reset the panel as I forgot my master code and reset it by the pins to set a new master code and went back to factory default but now it won't work. I thought i had a faulty module so sent it back, replacement did not work either so now a new module from a new company. Hopefully Visonic will help:(((
OK i spoke to visonic tech on Friday and they said the cable that goes from the modual to the main panel, one side is bigger than the other. I've looked and could not see that on mine so I tried it both ways round and it still would not see it. So I went in and reset mine to factory settings which wipes all the programming out back to default. I then plugged my modual in and set only this up in the comms setting and now my one is working. When I go into diagnostics and then to broadband modual it now says unit is OK. Give it a go and let me know.
Great video, done this part but the actually app is being a-bit difficult! It’s asking for panel serial and master user code but it keeps saying it’s incorrect even though this has been inputted correctly. I have a feeling it’s the maser user code!
Hi What a great channel ! I have power max complete And comm failure on the display. I can arm/disarm by mobile but no notification’s messages ohhh I have disconnected the panel for 5min plug back in but still the same. Any idea what should I do ?
You could try switching off the phone monitor. If you go into the comms menu and go to Central Station calling. Go into that and scroll up quite far to phone monitor and switch that to off and then the panel won't look for the phone voltage. Give that a go.
Yes it does I've installed thousands of these panels. It's in installer menu then comms menu, then third one along Central Station menu the just keep scrolling throng until you get to the phone part. Sorry I can't remember the exact menu names.
When you connect the ethernet cable, does the panel automatically obtain the IP address or do you have to configure the IP address? The sim card I currently have in there I think it's deactivated so I will need to purchase a new sim card.
You have to enter the ip address that i have put in the video. You enter this in the comms menu, just watch the video it explains it all. You will need a new dim card yes you are right. Hooe this helps
You would only need to change that option if your alarm was sending signals to a central station( monitored alarm system). SIA is just a format that the alarm signals are sent in, you don't need to do anything in this menu.
I've only ever done one of these on a sim because they are very over complicated this way. You will need to make sure the sime is set up and registered onto the network before to put it into the powermasterm and mske sure you can ring it in your phone first and has enough credit on it. I don't know what it means that it is not verified as never come across this before. Sorry I couldn't help more.
Hi, great video i wouldnt have worked out the bridging without the previous video. I followed the video and got to 03 Reporting, next I get 02 1st Report Chan, it skips 01 report channel/method. I think ths is something i might have fiddled with before. How can get to 01 Report Channel Method? or is there another way to get this done? Thanks and keep these vodeos coming
When whoever set up the installers menu you have a master installer which gives you every menu and the you have a sub installer menu which which takes out some of the menu parts. Usually they are two different numbers set up but you will need the master installer code.
On the main page of the app you have i think 5 bits down the bottom. I think it is the middle on which will show you all the devices. Next to the sensor you want to bypass there are three lines on the right hand side. Press that and it will let you bypass for a single set. It will go back on when you unset so you would have to bypass every te you set the system
@@simplysecurity3546 I have another problem when I go to the mobile I put everything and it puts me Check serial number, master user code. Check that the panel has not been added by another master user
Is the ip modul a new one, if not you have to get in contact with visonic and get them to reset it. Have you put the panel I'd in correctly, this is not the serial number even though it asked for that. Its the 6 numbers and letters panel I'd.
@@simplysecurity3546 yer im new to this and had a system set up with a door contact on the back door that chimes when you enter/exit and one on the front door that does not do that the setting dont look every easy to understand and the manual is next to useless just wondereing if you could help with that?
How have you fared with sensors for older, still functioning control panels, example Powermax and Powermax Plus? In my tiny corner I cannot import a single MCT-302N (315Mhz) or Next K-9 85 MCW PIR(315Mhz). My business has many of these installed and while the panels remain robust, the door/window contacts are prone to failure after sometime usually with tamper switch malfunction. The sole supplier upon whom I depended has gone rogue. I asked Visonic Israel HQ for help in locating a USA distributor who would ship abroad and their response was to block mail emanating from my email service. Can you believe I'm the foremost installer of their product in my domicile and have been defiantly promoting their brand since 1998 when they first came out with the original Powermax? Am I suppose in the current economic climate to insist that clients upgrade to......what?
Hi Jack, I have been installing Visonic products for about 20 years now butI have never installed a 315mhz, only 433 868 and 869 which the 869 were rubbish. I think the 315 were last made in 2012 and they have just stopped making the powermax systems as well. We have to tell our customers if we can't get the products they will have to upgrade, any of the alarm manufacturers don't really give us any other options.
@@simplysecurity3546 Thanks man, for your prompt response. You're likely right about the end of the Powercode sensors. I know they stopped making the Powermax and the Powermax Plus. But I had no idea about the 315 Mhz door/window contacts etc. Don't recall seeing a sunset notice on them anywhere. The California business I ordered from before they turned septic, always had in stock. No wonder when I tried to order from a few of the vendors who pretend to still have them, when I specify 315 Mhz there's always some horse-dung rather than simply admitting to selling all existing stock and alerting their patrons that the component is no longer made. If I can get enough of an order (new or used)to see my clients through this current downturn, upgrading will be on the books but the manufacturer won't be Visonic!
Download the visonic app on the next phone. Open the app and enter the server address, visonic.tycomonitor.com. Then put in your password and email which you should have already set up on the first phone and it will ask you for your user code and you should be in. Hope this helps
If you press the ok button on the front of the panel a few times and it will tell you what the problem is. If you find out what the problem is I have a few videos on my channel to show you how to fix them. Hope this helps.
Thank you, this guide made me buy and install powerlink 3.1
Great video, fitting this tomorrow, now with confidence.. Cheers
If you get stuck give me a shout.
Cheers for this video no way I would of been able to fit this with no instructions cheers pal
Hi ive just followed your video worked a treat thank you very much cheers
This has helped alot
thank you, great video. Helped me setup access via phone. All the other videos didn't go into the detail you go into.
We have a Visionic system, which was serviced recently and the engineer pinched the cable between the IP Powerlink Module and the panel, they are quoting £170+vat, can we buy just the flat grey lead in the uk? We had a working system before the maintenance visit, but they are accepting no responsibility. Your help would be much appreciated. Also where can we source batteries for the sensors with cameras please. Thank you
Do you have to pay monthly to use the app ive heard? Is this the same app for the powermaster 360R? Cheers
Hi. Your videos have allowed me to set up and manage my Visionic Alarm system, thank you. I now have a new problem. My front door was replaced recently and the guys didn't allow me time to log in as installer mode before removing the door contact so I got a tamper alarm alert
I have removed this alert but after they changed the door and fixed the contact back, my alarm now thinks the door is open so I cannot set the alarm. I have to bypass the door contact every time I want to set the alarm. The guys will be returning to see if the top of the door needs closing further but I would like some help to fix the door contact issue please.
Should I go into installer mode, remove the contact and check if it was fixed properly?
Why does the alarm system think the door is open and what can I check/do to resolve this issue.
I appreciate any advise.
Question about GSM module and ethernet module. I would like to install PowerLink3.1 but I have GSM module working fine. If I decide to install PowerLink3.1 do I have to remove GSM module or I can simply disable module in settings or best option is to leave it turned on? What is your recommendation. I was thinking about situation when for example , broadband network get down some reason. Would be great if system have backup option for communication with user.
Hi not sure if you are still doing video my visonic is saying plnk line fault have had a few reboot of the rooter on the broadband the orange light won't go out and the app won't work hope that makes sense hope you can help cheers
Thanks for the video. I’m really struggling with mine. I moved into a new house and it already had an alarm system in place. I installed the IP module and tried following your instructions but on the communication menu there is no option for report mode. It just jumps straight to sub menu 2. It also doesn’t have option 21. I tried skipping these and setting up the app but it doesn’t work. I’m totally lost. Any help would be appreciated :)
@lukewiltshire623 the menus are missing because you are not in the main installer menu. I think if you go into the user menu, the first one and skip through to the end it will get to the installer menu. Go into that and put the installer code to get in.hope this helps, let me know.
@ thanks for quick reply. I have been doing it using installer menu but it doesn’t show me all options. I’ve been using code 8888 as 9999 doesn’t work. I’ve seen somewhere else that there are two levels of installer mode and potentially someone has changed the master installer code as 9999 isn’t working? Would you say that’s correct? If so guessing I’m going to need to reset the codes somehow
@lukewiltshire623 yes there are two installer menus. The main one will allow you into all the menus. Even if you reset the codes I don't think it will allow you to go into installer with 9999. The only thing you can do is completely reset panel to factory setting and set it all back up again. I think this will allow you into installer menu using 9999.
@ ah ok thank you! I only have 4 wireless sensors and an alarm. I’m guessing it will just be a case of setting those up along with the fobs? When I say “just” I have no idea how complicated that is 😂.
@lukewiltshire623 if you watch some of the videos I've done it will help. You can default the panel in the menu, it's near the diagnostic part.
Hi can you advise on a issue i have with the Ethernet module, on a power master 10. when running diagnostic test the panel reports " PLNK timeout error". I have followed your setup instructions which includes IP 052.058.105.181 and enabled DHCP , have checked the cat 5 connection, and reset the module. the installed router is a BT.
Very helpful, more useful than Visonic or panel supplier. I’m now getting LAN set up problem when testing the Broadband on the diagnostics. Also Go App doesn’t accept panel ID or master code and the info is correct. Maybe due to broadband LAN issues? I’ve installed router IP settings ok.
Is it a new IP modual that you have or is it a second hand one from ebay. I have had the lan problem sometimes and leave it a day or so and it sorts it's self out.
Io ho un powermaster 30, il modulo è unico per tutti i powermaster?
Inoltre, è possibile tenere installati contemporaneamente modulo GSM e modulo powerlink?
Hi. How do I disarm a PIR so it doesnt trigger Burgular Alarm when in Home Mode at night?
Not sure why the garage sensor sets alarm off in Home mode but not in Full Away mode. Not sure what to do at the mo so I need to disarm it until I work.out problem. Any advise wold be welcome.
Sorry only just seen you message. You need to set any pirs you want off at night to interior rather than perimeter. If they are set to interior then they are not on when you part or night arm the system but are on when you fully set the system. Hope this helps any more questions just ask.
@@simplysecurity3546 Thank you for your reply. I guess you know my next question, lol. I have searched the book and cannot find the information. I have the installer code. Please could you advise how do I change this PIR from perimeter to interior please. Thanks in advance.
OK go into installer mode and go to I think its the second or third menu and your looking for modify zone. Go into that and find the pir you need to modify. Go into that zone and change from perimeter to interior. Then just come out of engineering and and its saved. A few more of my videos show a bit more about programming watch those to help.
@@simplysecurity3546 Amazing support as usual. All changed and it gives me some time to figure out what the problem is with the PIR. Probably a spider walking across it in the garage.
Hi. I cant believe it. I have actually installed the powerlink 3.1 today successfully due to your amazing video. Thx. One question.... The unit now displays Ready mode eg Ready (time) but flicks between this and Ready Memory.
Previously it remained static on Ready (time).
Is there anything I need to do or is the flicking between these action normal now I have the broadband connected?
All the memory means is that the panel knows something has happen and its put it in the memory. Once you set and unset the memory prompt will disappear. Sorry I ment to get back to you and say the power link 3 will work with any of the power master panels.
Thanks. All works ok now.
Hello can you help I change the battery on my back door sensor but the yellow fault not go off I have reset the sensor
How can I find out if my powermaster is compatible to use the powerlink3. I have the panel I'd and serial number but have no idea where to get this confirmed. Your advise is greatly appreciated.
All the powermasters are compatible with the powerlink 3.1. There is a video on how to put them in and set them up.
Hi. The description of the Powerlink 3.1 says its suitable for (among others) PowerMaster-10 G2 - 868-1 UK version 17 and higher.
How can I find out what version panel I have?
Thanks in advance.
If you scroll through the engineer menu, go past factory defaults and its the next one I can't remember what its called. Go into that menu and it has all the serial numbers and model numbers in there, that should tell you.
@@simplysecurity3546 I have found the version number. This one is not my number but if it shows this "JS702271 I18.040", would my panel version be Version 18?
Hi. I’ve followed instructions but when I test the bb module I get message ‘lan config problm’ I’m struggling how to sort the issue. Can you help with that thanks.
I have had the same problem before with one of my customers. I left it for a few days and when I went back it started to work. Have you tried all the usual unplug and start again. Try a different lead and make sure it's the right way around, big plug into the panel and smaller one into the modual. Try a different ethernet lead and different port on the router.
@@simplysecurity3546 no haven’t done those. Will give it a try and report back. Thanks again.
@@simplysecurity3546 Did as you recommended and I’m up and running! Thanks very much.
That's no problem, glad it worked ad that can be very frustrating.
@@simplysecurity3546Err there was one other thing if that’s ok :/ Will the bb module send the camera images to the app automatically. I’m guessing the images would only be sent when alarm activated. Can’t be sent when alarm not set.
Hi, can you add a video or let me know how to disable/remove my current telephone line communication feed to the panel. I want to disconnect my analogue landline as it not needed. I think there are 2 parts I need to change but would like guidance please. I have installer access.
Hi brilliant video
I purchased second hand module from eBay, installed as per your awesome video, however when completing lan test I get error ‘Rcver Ip missing’
I guess I should mention that I also have the phone line module already installed (useless now as my phone line is via broadband with virgin) not sure if this affects functionality
Many thanks
Have you put the ip address 052.058.105.181 in the comms part of the installer menu. It's in comms then into Cs reporting, ip1 and ip2. You only need in ip 1 and make sure it's set to broadband in this menu as well not phone line. Hope this helps
@@simplysecurity3546 firstly thank you for taking time to look into my query. Great stuff, update IP1, however now I get ‘Comms Loss’ message. Any thoughts on this issue
Thanks
Have you turned off the phone line monitor, its in the same menu just after the ip bit, switch that to off. Unplug the battery and down power the alarm for 30 sec. Power back up and the comms fault should be gone.
@@simplysecurity3546 you are a genius!!
Followed your instructions and it worked a dream!!
I must admit that I had to ‘bodge’ the bb module as there is no space inside the panel
Next steps - install smoke detectors (or install one first and see I get on before taking the plunge to fit in the whole house)
Will post here to let you know how I got on with them (nervous about installing in the kitchen as it’s a heat/smoke detector combination)
The one in the kitchen keep far away from oven and toaster as the come heat and smoke, you can't get one or the other. No probs glad to help.
Hi. I'm referring to your fantastic video. I want to stop the alarm phoning out to pstn line when alarm goes off. I have managed to disable the reporting if phone line failure. I disabled the CSReporting on pstn line but after testing a trigger alarm, it still phoned out. Should I simply unplug the telephone connection out of the panel, or do I simply remove the 1st private mobile number?
I do not want it to use a pstn line at all.
Hi, as well as the central station reporting you also need to switch of the private reporting as well. If both are switch off the it doesn't matter if the phone line is in or not. Thet are both in the comms menu. Hope this helps.
@@simplysecurity3546 thank you. Will test out tomorrow
any chance of a video on how to setup a powermaster 10 with a data SIM card. Thanks.
I don't ever use a sim card as their ip modual works well.
Great video - really helpful. My power master 10 doesn’t seem to have a broadband reporting option on the CS reporting menu - any idea why it’s not showing?
Hi, did you succeed to find the cause? I have the same problem. Even if I have the module installed
Once the module is connected should it show in the communication menu or do you perform these steps to get it to work? Mines is connected but not showing in the comms menu
When you have put the modual in you have to go into the engineering menu and go to the communications part to set it up. It will not show the communications menu just by installing the modual.
@@simplysecurity3546 powered down, Placed the module in, connected the cables, went into installer menu but in the comms menu (7) broadband is not listed and not in the diagnostics menu. I have sent 2 back as I thought it was faulty. would love to get this up and running
By the sounds of it I think it could be the panel. If you have two moduals then I don't think it will be that. I will try and speak to visonic technical tomorrow as I have the same issue with my modual and see if there is anything that xan be done.
@@simplysecurity3546 The alarm works as it should I simply can't get the module to be recognised by the panel. It did initially and i reset the panel as I forgot my master code and reset it by the pins to set a new master code and went back to factory default but now it won't work. I thought i had a faulty module so sent it back, replacement did not work either so now a new module from a new company. Hopefully Visonic will help:(((
OK i spoke to visonic tech on Friday and they said the cable that goes from the modual to the main panel, one side is bigger than the other. I've looked and could not see that on mine so I tried it both ways round and it still would not see it. So I went in and reset mine to factory settings which wipes all the programming out back to default. I then plugged my modual in and set only this up in the comms setting and now my one is working. When I go into diagnostics and then to broadband modual it now says unit is OK. Give it a go and let me know.
Does the server ip address stay the same as shown in the video? So is the designated to the UK as visonincs ip?
Yes the ip address stays the same and yes it's the visonic server but don't know if it's in the UK. Cheers
Great video, done this part but the actually app is being a-bit difficult! It’s asking for panel serial and master user code but it keeps saying it’s incorrect even though this has been inputted correctly. I have a feeling it’s the maser user code!
Hi. I have the samen problem. Did you find a solution for this?
I found the solution. You need to fill in the panel ID code and the user code. Not the installer code!
Do you have any idea how to setup the visonic WCDMA-3G Sim Card Communicator for powermaster alarms
Sorry I have only ever done it once and it was a nightmare. I didn't use it in the end, I used the ethernet modual instead as so much easier.
@@simplysecurity3546 I could never get the powerlink module to be recognised by the alarm so thought I'd try this. Thanks
Hi
What a great channel !
I have power max complete
And comm failure on the display. I can arm/disarm by mobile but no notification’s messages ohhh
I have disconnected the panel for 5min plug back in but still the same.
Any idea what should I do ?
You could try switching off the phone monitor. If you go into the comms menu and go to Central Station calling. Go into that and scroll up quite far to phone monitor and switch that to off and then the panel won't look for the phone voltage. Give that a go.
@@simplysecurity3546 I don’t think powermax complete has this option
Yes it does I've installed thousands of these panels. It's in installer menu then comms menu, then third one along Central Station menu the just keep scrolling throng until you get to the phone part. Sorry I can't remember the exact menu names.
@@simplysecurity3546 you are 100%right
I have managed to get to CS Reporting then would it be 2 way voice def ?
No it's says something like phone something is about 15 to 20 steps up in the menu I think.
When you connect the ethernet cable, does the panel automatically obtain the IP address or do you have to configure the IP address?
The sim card I currently have in there I think it's deactivated so I will need to purchase a new sim card.
You have to enter the ip address that i have put in the video. You enter this in the comms menu, just watch the video it explains it all. You will need a new dim card yes you are right. Hooe this helps
Hello, i was trying to fit this today, however i realised that i did not have the report events menu?
and i dont have the ip receiver menu, when i press the diagnostics for the module it says receiver ip missing
In the IP RCVR1, when I scroll to PSTN Format, I was told to set this to SIA. What does SIA mean?
You would only need to change that option if your alarm was sending signals to a central station( monitored alarm system). SIA is just a format that the alarm signals are sent in, you don't need to do anything in this menu.
@@simplysecurity3546 thank you very much. Your so very helpful. It's much appreciated.
Hi I have a power master 10 and it’s saying that the sim is not verified. What can I do to clear this?
I've only ever done one of these on a sim because they are very over complicated this way. You will need to make sure the sime is set up and registered onto the network before to put it into the powermasterm and mske sure you can ring it in your phone first and has enough credit on it. I don't know what it means that it is not verified as never come across this before. Sorry I couldn't help more.
Hi, great video i wouldnt have worked out the bridging without the previous video. I followed the video and got to 03 Reporting, next I get 02 1st Report Chan, it skips 01 report channel/method. I think ths is something i might have fiddled with before. How can get to 01 Report Channel Method? or is there another way to get this done? Thanks and keep these vodeos coming
When whoever set up the installers menu you have a master installer which gives you every menu and the you have a sub installer menu which which takes out some of the menu parts. Usually they are two different numbers set up but you will need the master installer code.
Hi just wondering how i bypass a pir on the app when I go to bed so I don't false trigger it when I get up
On the main page of the app you have i think 5 bits down the bottom. I think it is the middle on which will show you all the devices. Next to the sensor you want to bypass there are three lines on the right hand side. Press that and it will let you bypass for a single set. It will go back on when you unset so you would have to bypass every te you set the system
Hi, How could i update the software of the Powermaster 10?
No only visonic can do that and if your not a security engineer I don't think they will talk to you.
Those options like server IP address aren’t there for me, any suggestions as to why ?
There are two different engineer sections, you need to be in the main engineer section to see all of the options.
@@simplysecurity3546 and how do I get into the one I need ? I can only see installer mode, no option for anything else as far as I can see
Hello, I want to install a visonic at home to use it with the APP, how do I know the IP address that I have to enter, thanks
Ip address is 052.058.105.181
Just put this in and then go to diagnostics and in there you can check the ip modual connection.
@@simplysecurity3546 I have another problem when I go to the mobile I put everything and it puts me
Check serial number, master user code. Check that the panel has not been added by another master user
Is the ip modul a new one, if not you have to get in contact with visonic and get them to reset it. Have you put the panel I'd in correctly, this is not the serial number even though it asked for that. Its the 6 numbers and letters panel I'd.
@@simplysecurity3546 Thank you very much I will be able to reset it from the visonic server thank you very much
hi buddy can you be of any assistance with a setting on a visionsoinc pm360r?
Yeh what is your problem?
dont suppose it could be done via email?
@@simplysecurity3546 yer im new to this and had a system set up with a door contact on the back door that chimes when you enter/exit and one on the front door that does not do that the setting dont look every easy to understand and the manual is next to useless just wondereing if you could help with that?
No sorry I can't do it through email.
So you want to set up a chime on the front door is that correct?
Hi, where did the IP address come from ? Where does that connect to ?
How have you fared with sensors for older, still functioning control panels, example Powermax and Powermax Plus?
In my tiny corner I cannot import a single MCT-302N (315Mhz) or Next K-9 85 MCW PIR(315Mhz).
My business has many of these installed and while the panels remain robust, the door/window contacts are prone to failure after sometime usually with tamper switch malfunction.
The sole supplier upon whom I depended has gone rogue.
I asked Visonic Israel HQ for help in locating a USA distributor who would ship abroad and their response was to block mail emanating from my email service.
Can you believe I'm the foremost installer of their product in my domicile and have been defiantly promoting their brand since 1998 when they first came out with the original Powermax?
Am I suppose in the current economic climate to insist that clients upgrade to......what?
Hi Jack, I have been installing Visonic products for about 20 years now butI have never installed a 315mhz, only 433 868 and 869 which the 869 were rubbish. I think the 315 were last made in 2012 and they have just stopped making the powermax systems as well. We have to tell our customers if we can't get the products they will have to upgrade, any of the alarm manufacturers don't really give us any other options.
@@simplysecurity3546 Thanks man, for your prompt response.
You're likely right about the end of the Powercode sensors.
I know they stopped making the Powermax and the Powermax Plus. But I had no idea about the 315 Mhz door/window contacts etc. Don't recall seeing a sunset notice on them anywhere.
The California business I ordered from before they turned septic, always had in stock.
No wonder when I tried to order from a few of the vendors who pretend to still have them, when I specify 315 Mhz there's always some horse-dung rather than simply admitting to selling all existing stock and alerting their patrons that the component is no longer made.
If I can get enough of an order (new or used)to see my clients through this current downturn, upgrading will be on the books but the manufacturer won't be Visonic!
How to add another user on the app
Download the visonic app on the next phone. Open the app and enter the server address, visonic.tycomonitor.com.
Then put in your password and email which you should have already set up on the first phone and it will ask you for your user code and you should be in. Hope this helps
The triangle trouble button is flashing and beeping, but I can’t remember the code.
If you press the ok button on the front of the panel a few times and it will tell you what the problem is. If you find out what the problem is I have a few videos on my channel to show you how to fix them. Hope this helps.
Usually a low battery