John Lund LinkedIn Live at the iQmetrix SummitX 2024

On October 29, 2024, at the iQmetrix SummitX 2024 at the JW Marriott Scottsdale Camelback Inn Resort, Coach John Lund took the stage to share forward-looking insights on integrating AI into strategic planning for 2025. His message was clear: AI is no longer just a technological add-on; it’s a core component of smart, future-ready business strategies.
𝐖𝐡𝐲 𝐀𝐈 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 𝐍𝐨𝐰 𝐌𝐨𝐫𝐞 𝐓𝐡𝐚𝐧 𝐄𝐯𝐞𝐫
John emphasized that AI's potential isn’t only about efficiency-it's about fostering joy in daily work and creating streamlined processes that both employees and customers appreciate. He encouraged businesses to view AI as a strategic lever that, when thoughtfully integrated, can have a lasting impact.
𝐖𝐢𝐧𝐧𝐢𝐧𝐠 𝐈𝐦𝐩𝐚𝐜𝐭 𝐏𝐥𝐚𝐲𝐬: 𝐏𝐫𝐨𝐯𝐞𝐧 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐰𝐢𝐭𝐡 𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬
Coach Lund shared several "Winning Impact Plays" that illustrate AI's powerful role in transforming operations, enhancing employee satisfaction, and boosting customer experience:
𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐅𝐢𝐞𝐥𝐝 𝐓𝐞𝐚𝐦𝐬: AI tools are helping field teams drive more referral sales, tapping into a powerful source of revenue.
𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐢𝐧𝐠 𝐇𝐑 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬: Businesses using AI in HR are cutting onboarding and recruiting time by an impressive 75%, allowing teams to focus more on people and less on paperwork.
𝐀𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: With AI-enabled responses, customer email response times have been reduced from 45 seconds to just 5, vastly improving satisfaction.
𝐁𝐨𝐨𝐬𝐭𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: AI-driven solutions are helping support teams solve first tickets 50% faster, directly enhancing NPS scores and customer loyalty.
Each success story underscores that AI isn’t just about speed; it's about adding value and sharpening your competitive edge.
𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐀𝐡𝐞𝐚𝐝 𝐭𝐨 𝟐𝟎𝟐𝟓
Making AI a central part of your 2025 strategy will position your business to thrive and evolve in an increasingly dynamic market. Integrating AI thoughtfully and intentionally can transform your results, energize your teams, and create exceptional experiences for your customers. Let’s make 2025 the year AI becomes a driving force in every business strategy.
𝐒𝐭𝐚𝐲 𝐀𝐡𝐞𝐚𝐝 𝐰𝐢𝐭𝐡 𝐂𝐨𝐚𝐜𝐡.𝐖𝐢𝐧
If you're inspired by John’s talk and looking to learn more about AI’s role in coaching and business transformation, stay tuned for upcoming webinars and resources designed to keep you ahead in the game!
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