Thank you! I had the Displaylink Manager in the screen recording permissions, but I didn't realize I needed the Elgato Camera Hub in there, as well... You saved the day!
An absolutely essential video…….. made my process a whole lot easier. Still can’t get my prompter to display the videos I play on the Mac, maybe I am still not doing something right. Happy to get on a zoom call to see how you can help. Thanks all the same.
Man, this is awesome! I was googling and testing for an hour or so now - but the solution, that I did not get text on the prompter was a missing right, shows in your video at [01:11]
Oh my stars!! Thank you SO much for making this video. I was about to return the prompter because I couldn't figure this out. I went so far as to request a RMA number, pack up the prompter and was ready to ship it back tomorrow. Then I decided to search for a solution here on TH-cam and found your video! I followed your directions to the T and it worked!! I can now use the Elgato to improve my TH-cam videos. Thank you for this transparent, easy to follow solution. I'm subscribed! Please keep delivering goodness & many blessings to you :)
Thanks man! I was seeing the display but couldn't change it to text! It just didn't install right so manually added it in security section! Now it's working!!
An absolutely essential video…….. made my process a whole lot easier. Still can’t get my prompter to display the videos I play on the Mac, maybe I am still not doing something right. Thanks all the same.
Thanks! Enabling Display Link Manager in Screen Recording/Privacy worked immediately for me! I even contacted Elgato support...I am working with mac Sonoma 14.4.1 and Elgato Camera Hub 1.9.0 (2718). I really appreciate your helpful video!
This was tremendously helpful. My Prompter was mirroring my screen but I couldn't get it to show just the text from the Camera Hub app. The issue was that the Camera Hub app wasn't listed in the security settings. I added it, restarted Camera Hub and hey presto... perfect!
Such a frustrating product. This is a terrific tutorial. Wish I had seen it before I gave up and put my Elgato Prompter on eBay. I Also really reevaluated my “need” for a prompter, and decided I really didn’t, after all. Lesson learned.
YAAAAAAAAASSSS! Thank you Neil. Just as you said, the installation didn't add Camera hub to the audio recording preferences. Added that myself and as Borat would say "GREAT SUCESS.. I LIKE" 🍻
7 หลายเดือนก่อน +1
YES! This really fixed all my issues with the prompter. THANK YOU!!
Thanks so much! Just had to enable Display Link Manager in Screen Recording/Privacy & Security/System Settings in my macbook air Ventura, as you explained.
Thank you for doing this Neil. You really helped me a lot and I can't thank you enough. Ironic that the help came from you and not Elgato, however! The company was clueless in answering questions.
I used another cable bc my MBP doesn't support USB-A...that's old tech. Just make sure the cable you buy is USB-C 3.0 (or higher) and 5gbps transfer or faster.
Great post thx. Did everything you mentioned….one thing not working for me is the txt size. The elegato didn’t scroll txt or make the txt bigger or allow me to change the font. Pretty crappy experience given this product price point.
Thanks for the info, I managed to get the prompter to show up and the text etc, but how do you make the text start to move so I can read it lol? There doesn't seem to be a way to hit "play" if you know what I mean.
Got mine at launch in December. It has never once worked on my mac. It will work just fine on my PC. I am so angry and frustrated with this product. I've worked with Elgato Support since December and they cannot figure out why it wont work. I tried all of your things here, everything is exactly as you have them. I've toggled, uninstalled, reinstalled, a dozen times. When i plug the cable in (had to use different 3rd party cables because of course Elgato has usb c to usb a and my new macbook pro M3 Max only has usb c ports...cable i bought is for the Quest 3 so i know it is 3.1 and more than fast enough). The screen turns on with the blue back ground and logo, then it just shuts off. The compter never detects anything is plugged in. I have tried all the different usb ports as well to make sure it was on the compter side. None of it matters.
Sorry, you're having all these issues. I'm not sure what else to think of here. I've seen people get the prompter working by toggling on and off the security settings for both Cam Hub & Display Link. Have you tried the Cam Hub beta version? I posted a video about that - it may fix your issue, but I'm struggling to think of what else it could be. Beta version here: www.elgato.com/us/en/s/beta - failing that I could spend 30 mins with you on a Zoom call to see if there is anything I can do. Let me know how you get on with the Beta if you haven't tried it.
@mattmc20 I had the same issue, but this solved it for me. In the DisplayLink Manager dropdown, I turned on the toggle on the "Display Rotation and Toggle: Elgato Prom." line. Literally came to life at the flip of a switch. Hope this helps you! (I posted this comment before, but it looks like it might've been flagged for having a Reddit link)
Hi Neil, thanks for the informative video. I have a problem with this prompter. When I add text in my native language (Persian) in Camera Hub on my MacBook, the program freezes and I can only exit the program. Do you have a solution?
@@Rahgozar24 hi thank you for watching. Not sure why you’re experiencing these crashes. There has been a few updates recently to the camera hub software. Maybe try the latest beta, it has some good features. Video link for info here: th-cam.com/video/A1Mv3wPLuVE/w-d-xo.htmlsi=V2jnzGyxLordF3K5
When I move an application into the Elgato window, I'm not able to click anything. The same thing was happening when I was using my ipad as a second monitor and teleprompter. I thought the issue would go away with the Elgato prompter, but it must be a 2nd monitor issue. But my mouse works fine on my other main big 2nd monitor. I can't find anything on Google that shows how to fix this.
If you are on a MAC, how have you setup your Elgato and Main monitor in the MAC Display Settings. The Elgato is just a secondary monitor but you need to make sure you have the monitor setup correct in the MAC settings. This may help: th-cam.com/video/4ihbI8jafTU/w-d-xo.html
I already have it set up as a secondary monitor, and used my display settings to arrange monitors. Been doing this for years... but for some reason, I can drag applications into my promopter monitor and they appear fine. But I can't click on anything... the only way to get it back to my main monitor is to do that 3-finger swipe so you can see all your active applications at once, and drag it back from there. So when I have the zoom window in my prompter app, it looks fine. But I can't move it again, click the chat, or anything.@@NeilFarrimond
Hi Neil - my problem is with MS Teams and the promptor - if I move a teams call into the prompter, it won't show the entire window. It cuts off the bottom 10% of the window. This is even when I make the window as small as possible - it has a limit to how small you can make it. Any suggestions on a fix?
Are you on Windows or Mac OS? Also is this the Teams Web or Desktop Client? The prompter has a fixed resolution of 1024 x 600. Have you tried to drag the Teams Window into the prompter and maximising it? I can take a look later at this but I don't regularly use Teams but can take a quick look :-)
@@NeilFarrimond Thanks for the quick reply! I'm on a Mac (Mac mini). I use the desktop client.The problem exists both when I drag the window in (minimised to the max) and when I maximise (make it full screen) in the prompter. In both cases, the bottom of the window doesn't fit and overlaps onto my monitor. I've read on forums that the Teams Window has a minimum size. I just find it strange that the prompter won't fit it.
I have the Elgato Prompter (on a Mac Sonoma), and it has been working brilliantly. However, today, I had a meeting using the prompter. I finished the meeting, and everything was fine. But then I came to the next meeting, and the prompter had a blank screen. This has happened a couple of times before, and I just unplugged the prompter and plugged it back in. That didn't work today, and it is still displaying a black screen. It is showing up in the Displays settings and I can move it around but I can't get anything to display on it.
Hi. Do you have the latest version of Camera Hub software? Elgato recently update it to v 1.9. I’d recommend installing that first. Then checking to see if you have the problem switched to “text” instead of “display” in the camera hub app. edge.elgato.com/egc/macos/echm/1.9/Camera_Hub_1.9.0.2718.pkg
@@NeilFarrimond The frustrating thing is it was working 30 minutes previously. I did get it working by restarting my computer. I think I have the latest version of Camera Hub and DisplayLink. I’m not at my computer just now, I’ll check tomorrow.
Thank you! I had the Displaylink Manager in the screen recording permissions, but I didn't realize I needed the Elgato Camera Hub in there, as well... You saved the day!
Thanks Neil. Just what I needed. After days of troubleshooting this info fixed my problem in 3 minutes! You rock!
You’re very welcome, and thank you so much for the kind comments. Glad the video helped you.
An absolutely essential video…….. made my process a whole lot easier. Still can’t get my prompter to display the videos I play on the Mac, maybe I am still not doing something right. Happy to get on a zoom call to see how you can help. Thanks all the same.
Hi there - if you can ping me a DM on IG or Twitter I can send you a Zoom link for next week. @neilfarrimond
Awesome Neil. Thanks from a very grateful Ecamm user
Man, this is awesome! I was googling and testing for an hour or so now - but the solution, that I did not get text on the prompter was a missing right, shows in your video at [01:11]
Many thanks! Glad the video was useful.
Same here! This video saved me from pulling what's left of my hair out...
Oh my stars!! Thank you SO much for making this video. I was about to return the prompter because I couldn't figure this out. I went so far as to request a RMA number, pack up the prompter and was ready to ship it back tomorrow. Then I decided to search for a solution here on TH-cam and found your video! I followed your directions to the T and it worked!! I can now use the Elgato to improve my TH-cam videos. Thank you for this transparent, easy to follow solution. I'm subscribed! Please keep delivering goodness & many blessings to you :)
That’s so kind of you. Thank you so much for your feedback. So glad it helped. Thanks for subscribing!
Would love to buy you a bottle of whatever you drink! Life saver my friend!
That's really kind of you! Thank you so much, glad the video helped :-)
You’d could always buy me a coffee 😉
@@NeilFarrimond done! 👊🏾
That is super kind of you thanks so much!!
Thanks man! I was seeing the display but couldn't change it to text! It just didn't install right so manually added it in security section! Now it's working!!
Hey David, you’re welcome!
An absolutely essential video…….. made my process a whole lot easier. Still can’t get my prompter to display the videos I play on the Mac, maybe I am still not doing something right. Thanks all the same.
Did you get it working? There is a beta update to camera hub you may want to check out. I posted a video on this channel about it.
Yes Neil, the prompter is working perfectly fine and thank you for taking the time to walk me through this. I appreciate your help.
Thanks! Enabling Display Link Manager in Screen Recording/Privacy worked immediately for me! I even contacted Elgato support...I am working with mac Sonoma 14.4.1 and Elgato Camera Hub 1.9.0 (2718). I really appreciate your helpful video!
Thank you so much for the kind comment, glad the video helped!
Thanks Neil, helped a lot.
You're welcome.
This was tremendously helpful. My Prompter was mirroring my screen but I couldn't get it to show just the text from the Camera Hub app. The issue was that the Camera Hub app wasn't listed in the security settings. I added it, restarted Camera Hub and hey presto... perfect!
Thanks for the feedback and I'm so happy the solution worked for you. Many thanks!
Such a frustrating product. This is a terrific tutorial. Wish I had seen it before I gave up and put my Elgato Prompter on eBay. I Also really reevaluated my “need” for a prompter, and decided I really didn’t, after all. Lesson learned.
It is a frustrating product and sorry you sold it. Thank you the kind comments.
You helped me, thank you.
You’re welcome.
Thanks for this - got me up and running after some initial frustration!
The ONLY video that was ACTUALLY HELPFUL! Thank you.
Thank you so much, really appreciate that 🙏
Very helpful! Thank you!
Hey Ketia you’re welcome. See you soon at CC24!
@@NeilFarrimond Most definitely! 🚀💚
This was exactly what I need to know to get me up and running. Thanks so much!
YAAAAAAAAASSSS! Thank you Neil. Just as you said, the installation didn't add Camera hub to the audio recording preferences. Added that myself and as Borat would say "GREAT SUCESS.. I LIKE" 🍻
YES! This really fixed all my issues with the prompter. THANK YOU!!
Your video helped a ton and got to the point. I will definitely mention you during my review. Thank you!
Thank you so much. Really appreciated.
Thanks so much. You just got me up and going
You're welcome! Glad it helped you out.
Thanks so much! Just had to enable Display Link Manager in Screen Recording/Privacy & Security/System Settings in my macbook air Ventura, as you explained.
Great glad the video helped. And thanks for the comment.
Thank you for doing this Neil. You really helped me a lot and I can't thank you enough. Ironic that the help came from you and not Elgato, however! The company was clueless in answering questions.
That’s very of you. Many thanks and glad I could help.
Great video. Did you tell Elgato already? They should put this into their FAQs, especially since they are aware of that issue.
Good idea I will let them know.
Your suggestion worked. I got it running. Thank you so much for this. I am up and running and I have a meeting tomorrow. LOL
You're welcome! Glad it worked for you.
Exactly the tutorial I needed! Thanks, Neil!
Thank you so much and you’re welcome 🍻
Thank you!
You're welcome!
Thank you so much!
You’re welcome and glad it was of help.
I used another cable bc my MBP doesn't support USB-A...that's old tech. Just make sure the cable you buy is USB-C 3.0 (or higher) and 5gbps transfer or faster.
You're a legend mate, cheers.
Many thanks!
Helped a ton! Thank you!
You're welcome!
Soo helpful!! Thank you 🙏 also got a new subscriber!
Thank you so much!
I wish I could like this video 20X... THANK YOU!
Thank you for your kind words. 🙏
Great post thx. Did everything you mentioned….one thing not working for me is the txt size. The elegato didn’t scroll txt or make the txt bigger or allow me to change the font. Pretty crappy experience given this product price point.
When you say text size you mean adjusting the text within the promoter screen itself?
Thank you for this.
Ran a Mac system update and it deleted the screen priviliges for Elgato Camera Hub. Added them back in and it worked instantly.
Great stuff! Glad it all worked for you!
OMG - thanks! You're the best. That fixed it. XO
Really happy to have helped.
Thanks for the info, I managed to get the prompter to show up and the text etc, but how do you make the text start to move so I can read it lol? There doesn't seem to be a way to hit "play" if you know what I mean.
There should be a play button right at the bottom of where you edit the text in the Elgato Hub Software.
Same problem here! Play button is not working at all. Nothing moves.
I have this same issue...@@PabloMunozIturrieta
thanks!
You’re welcome!
Got mine at launch in December. It has never once worked on my mac. It will work just fine on my PC. I am so angry and frustrated with this product. I've worked with Elgato Support since December and they cannot figure out why it wont work. I tried all of your things here, everything is exactly as you have them. I've toggled, uninstalled, reinstalled, a dozen times. When i plug the cable in (had to use different 3rd party cables because of course Elgato has usb c to usb a and my new macbook pro M3 Max only has usb c ports...cable i bought is for the Quest 3 so i know it is 3.1 and more than fast enough). The screen turns on with the blue back ground and logo, then it just shuts off. The compter never detects anything is plugged in. I have tried all the different usb ports as well to make sure it was on the compter side. None of it matters.
Sorry, you're having all these issues. I'm not sure what else to think of here. I've seen people get the prompter working by toggling on and off the security settings for both Cam Hub & Display Link. Have you tried the Cam Hub beta version? I posted a video about that - it may fix your issue, but I'm struggling to think of what else it could be. Beta version here: www.elgato.com/us/en/s/beta - failing that I could spend 30 mins with you on a Zoom call to see if there is anything I can do. Let me know how you get on with the Beta if you haven't tried it.
@mattmc20 I had the same issue, but this solved it for me. In the DisplayLink Manager dropdown, I turned on the toggle on the "Display Rotation and Toggle: Elgato Prom." line. Literally came to life at the flip of a switch. Hope this helps you!
(I posted this comment before, but it looks like it might've been flagged for having a Reddit link)
@@HansvandeBruggen Thanks for the tips. Appreciated.
Hi Neil, thanks for the informative video. I have a problem with this prompter. When I add text in my native language (Persian) in Camera Hub on my MacBook, the program freezes and I can only exit the program. Do you have a solution?
@@Rahgozar24 hi thank you for watching. Not sure why you’re experiencing these crashes. There has been a few updates recently to the camera hub software. Maybe try the latest beta, it has some good features. Video link for info here: th-cam.com/video/A1Mv3wPLuVE/w-d-xo.htmlsi=V2jnzGyxLordF3K5
@@NeilFarrimond thank you 🙏
I am unable to see the camerahub interface. its just duplicating the screen.
@@GUJMOMTV I’m not sure I understand your issue. Can you expand further please?
When I move an application into the Elgato window, I'm not able to click anything. The same thing was happening when I was using my ipad as a second monitor and teleprompter. I thought the issue would go away with the Elgato prompter, but it must be a 2nd monitor issue. But my mouse works fine on my other main big 2nd monitor. I can't find anything on Google that shows how to fix this.
If you are on a MAC, how have you setup your Elgato and Main monitor in the MAC Display Settings. The Elgato is just a secondary monitor but you need to make sure you have the monitor setup correct in the MAC settings. This may help: th-cam.com/video/4ihbI8jafTU/w-d-xo.html
I already have it set up as a secondary monitor, and used my display settings to arrange monitors. Been doing this for years... but for some reason, I can drag applications into my promopter monitor and they appear fine. But I can't click on anything... the only way to get it back to my main monitor is to do that 3-finger swipe so you can see all your active applications at once, and drag it back from there. So when I have the zoom window in my prompter app, it looks fine. But I can't move it again, click the chat, or anything.@@NeilFarrimond
Thanks!! Elgato should be ashamed of themselves - terrible instructions in the box.
Hi Neil - my problem is with MS Teams and the promptor - if I move a teams call into the prompter, it won't show the entire window. It cuts off the bottom 10% of the window. This is even when I make the window as small as possible - it has a limit to how small you can make it. Any suggestions on a fix?
Are you on Windows or Mac OS? Also is this the Teams Web or Desktop Client? The prompter has a fixed resolution of 1024 x 600. Have you tried to drag the Teams Window into the prompter and maximising it? I can take a look later at this but I don't regularly use Teams but can take a quick look :-)
@@NeilFarrimond Thanks for the quick reply! I'm on a Mac (Mac mini). I use the desktop client.The problem exists both when I drag the window in (minimised to the max) and when I maximise (make it full screen) in the prompter. In both cases, the bottom of the window doesn't fit and overlaps onto my monitor. I've read on forums that the Teams Window has a minimum size. I just find it strange that the prompter won't fit it.
I have the Elgato Prompter (on a Mac Sonoma), and it has been working brilliantly. However, today, I had a meeting using the prompter. I finished the meeting, and everything was fine. But then I came to the next meeting, and the prompter had a blank screen. This has happened a couple of times before, and I just unplugged the prompter and plugged it back in. That didn't work today, and it is still displaying a black screen. It is showing up in the Displays settings and I can move it around but I can't get anything to display on it.
Hi. Do you have the latest version of Camera Hub software? Elgato recently update it to v 1.9. I’d recommend installing that first. Then checking to see if you have the problem switched to “text” instead of “display” in the camera hub app. edge.elgato.com/egc/macos/echm/1.9/Camera_Hub_1.9.0.2718.pkg
@@NeilFarrimond The frustrating thing is it was working 30 minutes previously. I did get it working by restarting my computer. I think I have the latest version of Camera Hub and DisplayLink. I’m not at my computer just now, I’ll check tomorrow.
Thank you so much!!
You’re welcome. Glad it helped.