428: Create Customer Experiences that Supercharge Success, with Narvar

In this episode of the #LetsTalkSupplyChain Podcast, we discuss:
2:55 Amit’s career journey, and how it led him to establish Narvar.
4:45 An overview of Narvar - who they are, what they do, and how they help their customers.
7:33 The ideal client for Narvar.
9:18 Amit’s take on the biggest e-commerce challenges right now, especially when it comes to the post-purchase experience.
12:50 Narvar’s mission is to simplify the everyday lives of consumers, and why taking care of retail customers isn’t just the right thing to do - it’s good business.
20:21 Why 60% of shoppers are more likely to choose a retailer that can tell them the exact date a package will arrive at the time of order; and the role of Narvar’s ‘Promise’ solution in helping retailers utilize intelligent delivery estimates to drive conversion and deliver transparency.
26:31 How Narvar helps retailers continue to communicate with consumers using post-purchase marketing and different touchpoints to keep them informed, but also boost trust, keep experience levels high, and upsell.
30:03 The challenge of returns, and how Narvar helps retailers to find the balance of retaining revenue and reducing costs, while also offering customers easy, convenient, positive experiences.
35:19 Why Narvar is fostering collaboration between retailers, and how a unique relationship with Kohl’s is setting a standard for smoother, cheaper, and more sustainable returns experiences for brands and consumers alike.
39:15 The upcoming trends and opportunities in the e-commerce industry that we should be looking out for.
Plus, Amit Sharma tells us all about leveraging intelligent communication to boost consumer trust, create memorable shopping experiences & maximize conversions.
➡️ So tell us in the comments below, How Do You Build Consumer Trust in E-Commerce for 2024?
➡ Follow along for more discussions in the #SupplyChainIndustry!
➡ Want to connect with Amit Sharma? visit / amitsharma
➡ For more on Narvar, visit corp.narvar.com/
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