CAMPING WORLD & OTHER NATIONAL RV CHAINS ARE SELLING THE DREAM BUT WHY SO FEW RETURN BUYERS?
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- เผยแพร่เมื่อ 3 ต.ค. 2024
- What do you think would happen to the national RV chain stores if the first-time RV buyer market were to dry up and they had to depend only on repeat customers?
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Dealers have to play the hand that the manufacturers deal them. I used to deliver gas to convenient store, when the price went thru the roof, I got blamed by the customers, I was called everything in the book accept an old milk cow. I was the scapegoat for the frustration they were feeling.
I very much appreciate your passion for helping us ignorant folks learn what to watch out for before we end up making huuuuuge financial blunders!!!
You can get screwed by ANYBODY! You can get treated wonderfully by ANYBODY! It’s up to the buyer to differentiate between the two. If the deal sounds strange at all, run screaming from that dealer!
We tell people all the time that the big chain RV dealerships are a great place to start looking at what you want. Then take those ideas and go somewhere else to buy it.
We purchased a $25,000 RV from Camping World in Olive Branch Mississippi, 1.5 years later we had a dry rotted tire that caused over $10,000 damage to our RV going down the interstate. After 6 months to repair it at their facility, this is how it was returned back to us. The main inlet water hose was never installed back to the the RV. It was completely missing. No hose to the water tanks. We had water going everywhere!!! All down the side of the RV and water sprayed all inside the RV. All on the fuse panel, cabinet, walls, floor and underpinning. This is not acceptable!😡 I will never buy anything from Camping World again!!!
The most common thing I've heard about Camping World is they treated us so well on the sales end, but when we needed service they sucked. Pretty much sums it up!
They always treat people wonderful if they are trying to bilk people out of money. After you sign they could care less ! Yes, you are correct!
Isn’t that sales in general?
@@jemhidiahssj4114
Once upon a time there was customer service. If it was a reputable RV dealership. 🤔
That is what I heard from someone who bought a class A bus.
Financing is the only reason people choose Big RV retailer’s.
People want the champagne on that beer budget. Then comes the sales pressure and not being able to say “no”
Service will only get worse because retention with the younger generation is very difficult. Therefore most of the employees will have very little experience.
Good luck to all! 😀
I think Woody Allen said it well, "I have no idea what I am doing but incompetence has never prevented me from plunging in with enthusiasm."
I would never repeat anything from a possible Pedophile and was friendly with people that actually was pedophiles ! Just my opinion!😬
@@ralphp3057 Your opinion is respectfully noted but the quotation is very appropriate for the topic at hand.
I went to a Camping World to get some accessory and walked through the sales showroom. Every office had a customer and the overflow was out on the floor with sales people. I ran through a few units on the floor and was flabergasted to see the poor quality on display. Sagging ceiling material, loose trim everywhere, a closet door laying on a bed with a piano hinge with 1/8 inch screws that were suppose to hold it on but obviously didn't. Will the chickens ever come home to roost? I doubt it. What's that old saying? "There is a sucker born every minute". Too Bad
1 of the 2000 parts of puzzle is,,, very few pepole know the value of the penny... Just the way it is when folks wake up after 50 years of hard work to find out that alot of their efforts add up too very little...
Yes that some can afford this or that,,, but a larger portion can't... If yha fail too plan your plan will fail...
Thanks for sharing Allan,,, All of us appreciate your efforts at keeping things in check the best you can in hopes that it saves 1 or more pepole from falling into a bear trap...
Visited Camping World Saturday. No place to park because their inventory overflowed into customer parking area, walked in and a salesman that was acting FORCED to stand at the door accosted us, not a good vibe.
How are dealers getting away with this you ask? simply no accountability. Until that happens, which I do not see in the foreseeable future this will continue on for years. You can beat your head against the wall for so long before you have no choose but to accept it. The dealers know that.😩 my wife and I have been camping now for 37 years and have bought many campers, including one class A motor home. I honestly think the industry was better then.
I think you’re doing great.
Two points:
As long as there are sheeple to fly 1200 miles to buy an RV and drive it home.
Second, 'there's no fool like an old fool'.
I found that CW service was OK for installing stuff you buy from them, but worthless for much else.
Do your homework before buying, Know more about the RV than the salesman knows.
Yes and You saved me 12K at camping world Cause they did EXCATLY as you said they would do.....
Some people may not get it. Keep it up.
We just bought our third Rv ..went to a private party and had to drive from Sacramento ca to Phoenix Az to get it. This is after having our 2021 bought back by the manufacturer, that we purchased from a big Dealer in California who provided abysmal service and after the sale service.
I’m gullible because I drove over 200 miles to buy from a highly reputable small family owned dealership for my first purchase. They were very nice, gave me 10% off on everything other than the rv which was $2,000 less than everybody else out the door. Got a call the day after to ask how it towed with the curt independent suspension(they wanted to know honestly from a buyer perspective) and how the trip went (high wind). Got a card from them hand written by my salesperson. Didn’t push me to buy unneeded bs! The finance guy was surprised I didn’t ask for a bunch of free addons, well you don’t get hassled for bs when you are $2000 below everybody else. Give me a sewer pipe and some wheel covers my man!
I will say the walkthrough in blowing snow and 20 degree weather was not ideal, apparently they didn’t have the room inside
I have bought 3 units from Bartow Florida camping world and on A scale of 1-10 they are A20
Unfortunately there are a LOT of terribly gullible people in the world these days.
99% of American voters.
Parkway RV in Ringgold GA. Is where I got a great deal
Why would you buy new? I am looking for an older depreciated unit of good quality and thoroughly inspected.
Camping W would not do warranty work on a friends camper that he bought there. They told him to call the Manufacturer and get warranty on his roof.
Not to this topic, but for what it's worth, I wanted to report what I see at my local Camping World in New Hampshire. For the last couple of years, they have had only 5 or 6 RV's on their mostly empty lot. But over the last couple of months, they've had a couple of dozen class C's and A's. They even have a couple of conversion vans, something they told me they didn't sell. (Maybe they are trade-ins?) They are overflowing with RV's for sale. Just an observation.
I bought once from CE back in 2018 B4 everything got crazy got a better price then smaller dealers but never again. I keep getting CW dealers reaching out to me trying to get us to buy something from them but I would never buy from any CW ever again. Would rather give my business to a smaller dealer but would never buy new as you get nothing out of buying new especially that MFG’s and dealers don’t want to work on your warranty issues
Why would they expect return buyers…it’s because the product life cycle for their cheap RVs are about 10 years. Why I chose an Airstream…hope it’s the only one I buy.
Yep I saw quite a few lambs being led at the RV show in Grand Rapids; all starry-eyed newbies (I was one once!) . . I tried to mention to a few people do they know what their vehicle will tow (or the like) & all came back that the rep “assured them it will!! . Yeah right . The additional salespeople were just that & Most Knew Nothing about camping or towing!!! Disgusting!
Allen I have been listening to your channel for about 8 months now. I have learned so much and know I’m going to learn more. IMHO are right 100% of the time. Probably not. But you are 100% invested in trying to help the RV’s out there. Especially the future ones like me 😊
Thanks for all you do and keep up the good work.
Haven’t these people figured out 21st century technology and have access to Google and TH-cam? “Duhhh..l don’t know what to do!” 🤦♀️😱
I don’t want to help someone who doesn’t take the time to at least try and help themselves! I see them all the time on the various page and forums l frequent .
“I’m buying a blah blah and know nothing about it. Please tell me everything l need to know.” 🤣🙄
Some people have no life and try and answer them. I have no such inclination or time for people like that.
How about La Mesa,bad or good or medium
Lots of great points Alan!!
Work for a large national car dealer years ago. It was no different than a large chain rv dealer. The term we use when we closed a large profit we would tell sales manager we just ripped their head off.....if money is involved, most dealers will use every tactic to remove it from you.
My first class had tires that looked brand new. Camping world said yep look like new. First trip went to tire shop to check air pressure. Bad news your tires are 10 years old. 😂 yes crooked? But my fault for lack of knowledge.
Great show and very educational. However, after collecting all the information on this channel, I am getting nervous to get into a dealership showroom. I also checked dealers mentioned by you and found them to have bad reviews as well. It seems not an easy task to buy a RV, chances of getting ripped off are pretty high 😢
After buying three Rv’s, all used I would suggest that route. Let somebody else work the bugs out and eliminate a lot of the depreciation.
1 to 3 years old, used is the most economical way to go. The key though is researching the top 2 or 3 quality manufacturers once you have decided exactly what class and type you want. Then do some research and find a reputable inspector/mechanic to check it out. Don't waste your time on 95% of the junk manufacturers out there. Even the quality manufacturers are struggling to put quality units on the market.
@tim I agree. We have owned multiple RVs…Our next one will have a private inspection first.
I research everything l do so l didn’t make most of the mistakes these people do plus l have bought tons of automobiles and it’s basically the same thing
RVs age like milk…and cheap RVs are starting off like three day old milk!
Didn't Barum and Baily say that there is a sucker born every day ? They are hoping that people do not watch RV Wingman
Seems to me the smart answer is for everyone to rent before they buy.
What's your thoughts on Thousand trails?
Stay away from the big dealers they have so many up charges after msp and try to sock it to the people and if they don't know they will pay for all these add ons because they think they have to have them
Thank you for what you do! I love everything you say!
I bought my first 5th wheel (used) at Camping World. For not knowing much about campers, I did fairly well. It gave me the love for camping and I figured out what are “must haves” and “not needed”. I bought an Oliver Elite II in 2022.No slides to break down. Small enough to get into little spaces, and the customer service from Oliver is top notch! I would recommend Oliver’s to everyone! I would never go back to Camping World!
Amy you obviously did your homework and bought top of the line. 90% of buyers look at only the monthly payments and ignore quality. Good job
I've found that relying on reviews is a tricky thing. Beware of reviews that sound too good, or too bad, or reviews made around the same time period.
Watch for key words or phrases that keep popping up. Some of these reviews are done by paid trolls, working for the competition.
One of the best ways to get a more honest take on an rv, is to drive around campgrounds and other places that rv'rs hang out at, find rvs made by the manufacturer you're interested in, and ask the owners questions.
Also look for RV's that were bought from the dealer you're going to use, and see what they have to say about the dealer, and service after the sale.
Take notes, because it can get very confusing after awhile.
Don't rely on reviews from dealer websites, they only use the good ones.
I also noticed a cute little trick at one chain dealer in Longview TX. They bought out a mom and pop that had really satisfied customers and they copied the good reviews for the former Co, and then put the new dealer name in the reviews.
So be careful on just using reviews.
I have a question regarding my insurance check made out to “Camping World Collision Center” for repairs to over $10,000 damage on my RV. We have a law suit in litigation due to water damages because they forgot to re-install our main water inlet hose. 😡Camping World told my insurance agent to make the check out to “Camping World Collision Center”. During discovery we have in writing from Camping World that states “Camping World Collision Center Does Not Exist.” 🤔 This got even more interesting after we found out the back of the check was signed by Camping World RV Sales. 🤨 Correct me if I’m wrong but this seems strange. I would like to know what are your thoughts and how I should handle this information.
Follow our case: “Austin vs Camping World “
Is this legal? Maybe they are just trying to make their shareholders happy by making their sales look better than they actually are. 🤔 That’s very interesting 🧐
Hey Allen...I enjoy your videos but I think you over generalize the gullibility of first time rv buyers...the majority buy rvs responsibly, and have adequate purchase experiences...having talked to probably 100's of fellow rivers over the 40 yrs I've been camping very few have had any of these horror stories you present. I know these stories get more clicks on TH-cam than happy stories of satisfied rivers, but maybe once in a while you could deliver a story that is more the norm for rvers.
I remember going to Paris France and the tourist outside coffee shops and restaurants were overpriced and overall rude to the point you ask yourself how do they stay in business. It’s because every day a new tourist stops there and they don’t have to change. I think the same goes for the RV market in general are and think the same way. It’s sad but they don’t care because if that person doesn’t come back another in knowing first time RV buyer will come. They will think that because they are big and a chain everything will be better and that’s the never ending rub. That’s how I see it
Somewhere around 5 years of ownership, RV owners that bought brand new, NOW realize it's a serious money pit. The residual value if they try to sell on their own or worse yet trade it in sucks so bad, the owner wont make that mistake again. From top to bottom, the RV industry knows it's a one and done business model for the most part. One and done = good sales experience. But parts/service/warranty repair is often polar opposite.
It's been this way for DECADES. They are selling you a dream and a lifestyle. Dreams and lifestyles tend to be very expensive. Once the dream is over, the one and done business model looks for the next dreamer. Problem is, social media is shining so many truth lights on this industry, the dreamers are closing their checkbooks.
Does camping world allow overnight boondocking?
I live in Boise and every time we drive by Camping World here….I say how do they make a living! My quote is ….I would not take my mountain bike to them to oil the chain! It will take 6 months, they will over charge and lie about it all.
OK, I get it. Where is a good place to purchase a Montana HC 311RD in Kentucky, that is not camping world?
I'm doing all my research on buying a rv and still can't find a dealer in texas that I can trust. Help it's not easy to trust anyone !!!
Last week we went to big chain dealer to look for a class B. Our sales guy didn’t know what a class b was and tried to get another of the 17 salesmen to help him. No one did. This will be our 4th RV. Bought others used from private people. This video is spot on.
lol. Similar thing happened to me. I forgot what I was buying but I was passing by I figured well I’ll stop in. They all look to be like I was from outer space when I asked her when I wanted they not have a clue. I always try to go to the little guy no matter what I buy. You may pay a bit more but it’s worth it.
I think you’re a straight chap, you wear your heart on your sleeve, you have no pretences, so from Dave in the UK 🇬🇧 I say carry on Mr.!
Thanks for sharing your knowledge, its appreciated!
Hello, I love the video. Great advice and information. You're helping a lot of newbie rv buyers like myself and my husband. You mentioned you can help with the process. Can you reach out to me ?
Hi Wingman
I just started watching your videos. Very helpful. I got no Rv/camper so far. I’m 60+ single female with 2 adorable puppies. I’v been thinking of getting a camper van with bath and lithium battery, no propane stove and not more than 20 feet. Any advice pls? Don’t want to spend more than 100k
Thx😊
I would say that walking into just about any RV dealer can be a minefield, especially if you haven't done enough investigating and haven't completely thought through what you want, what is best for you and your family. And the real danger area is that finance guy - or gal! Don't let them talk you into useless addons, such as paint or fabric "protection" and especially extended warranties! What may be good for the dealer is, in all likelihood, not good for you the consumer! I still remember being talked into a paint "protection" application for our previous RV. The coach had been sitting on their lot, out in the weather, it was dirty when we first looked at it, it had the same dirt on it when we went to sign on the dotted line - so the "protection", if it was applied at all, was put on over dirt!
Well I think you need to be yourself. There are so many people in this world that really don’t want to here the truth. I think we need more people like you. May God bless you greatly.
Still trying to find y list of dealers that u this posted
I have a brand new 2021 forest river model 3051 less then 500 miles on it with some upgrades. Never camped in. By the time we were able to go our health went bad. Need $100k for it. Needs gone asap and located in Indiana on the ohio line. Pm me if serious
People don't do their homework. Even when you do expect the dealership to try to scam you.
Do you recommend d the RV Dealers that youtube inserts into your clips????
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In a previous video you talked about the couple who got their motorhome switched on them it was supposed to be blue. You are absolutely right RV dealers are not the same kind of scumbag car dealers are. They are completely different kind of crap and you are considering aligning yourself with dealerships. your referrals will get you into trouble. Recommend an online waiver.
Absolute Nitemare - We put a down-payment on a motorhome at camping world and waited 8 weeks for them to fix some items before seeing on the news the location had closed. They cashed our check but never once called us to give any updates. After calling corporate about a dozen times we finally got in touch with the new location. Another 8 weeks later we finally got the motorhome but the items never did get fixed in the 16 weeks. True story.
Found a slightly used 26' BH last fall from a small dealer in a nearby town. Spent a couple days mulling it over before I sat down to write out the check for payment in full. I've been hauling trailers around the Midwest for 40 years so I know what to expect. I got the idea that the first owners weren't quite so savvy and lost a 1/4 of their outlay when they traded it back in. I wish there was a way to wake people up.
Incidentaly I will be looking to this dealer for service parts and help with things beyond my knowledge. They earned my trust.
Can u suggest 2 rv dealers in the south? Looking for toy hauler 30 footer…
You must provide a list of your customers.
The area manager will be in quarterly and may drop in at anytime for your inspection.
Employees must be in our corporate uniforms.
Camping World is a mixed bag. I have never bought an RV from them, but a couple of my son's buddies worked for them after college. There were good and bad stories. I use them occasionally for parts and accessories, and they have been good from that aspect. They are definitely on the pricey side, but sometimes when there is nothing else around, they can be a trip saver. Like I said before, I have bought my RV's used, and the last one was 3-years old and never used. Never had to deal with warranty claims, and I have fortunately been able to fix everything (all minor things) that has come up by myself. I think it boils down to those that have the most problems/complaints, are the least mechanically inclined, and have to have everything done for them. Like I always say.....RV-ing is a hands-on sport, and if you're not willing to get your hands dirty, it might not be for you...
Allen Warren.
Please stop with the franchising idea. It's a rip off for the consumer. The franchisor is the only winner.
You keep trashing Camping World but never mention the other big dealers by name like General RV the absolute worst in my humble opinion
That’s the best opening in the last year,I had to pull over to stop laughing. Thanks you made my day and most likely the whole weekend
After 90 days you,if you get behind on your fees we will come and take everything you own.
You will be required to attend all training workshops,seminars,corporate meetings.
Your monthly fees that you pay they must match your tax returns for the year.
As always, Wingman great sage advice for everyone out there. Keep up the wonderful advice and up to date information.👍
That's why you have 2 eyes, 2 ears, and one mouth. Your suppose to look and listen twice as much as you talk. I've seen these people several times but they never listen and even worse is they dont look at what they are buying much less what they are signing.
Love ya Al
Manteca Motorhomes is number one in my area.
Allan, good post and great advice. But, as I have written you before, I believe you should mention the names of the dealerships and /or campsites where fellow revers have had bad experiences so that other can avoid them. Please give me your thoughts???
I would add that you can’t call all Camping World locations as bad. Our local stores have very high ratings and many long term employees. But, I agree with buying from an independent dealer. We bought from Stoltzfus RV and marine in West Chester, PA. Our salesman has been there 37 years and the service department has similar long term employees. It’s a great dealership that’s employee owned and treats customers like family.
The art of BS and lies!
Luckily I watched and researched enough over 2 yrs to find the right Rv for us at the best price. Unfortunately a lot of people don’t do independent research. I was actually going to drive to Cheyenne Rv but they sold the one I wanted and actually got lucky and found a little better price and closer at Couch RV nation in Ohio. Thanks for all you info videos
09:03 Last fall I received a call from a couple wanting help with initial appraisal of some motorhomes they were looking at. It would be nice if those who are very confident about how well their RV's are maintained had actually done a stellar job of always maintaining them. The very best unit out of the short list of them that they had settled on looking at, all of which had owners that claimed they were well-maintained, had several maintenance-lacking problems. Most of these were in respect to areas and details that the owners may have had no awareness of at all, and even the new buyers thought were of minimal consequence--until, after buying it, it turned out that it was unable to make it through this first winter without a leak having gotten started into a closet area where it was able to do plenty of damage before being discovered. Most "well-maintained" claims have no particular definition and should be taken with a grain of salt.
I’ve been watching all kinds of RV stuff for years. Wouldn’t buy one unless was forced. Not many good stories. Junk. Now airstream and a few have better reviews, but houses are cheaper.
Was looking for our first rv @ CW...during the review of a selected unit for is to buy, I noticed they were charging me around $1800 for a "traded-in" extra inspection fee, in addition to the dealer prep fees...later during the dealings, I mentioned the unit was going to be a test drive for us and if we liked RVing, we would trade it back in and get one we really liked, newer and better than that used one. The seller told me, "Oh, we don't take trade-ins...? Huh? So why are you charging me an extra trade-in prep fee? Crickets...we bought from a private party...then I learn from the Wingman and already know, CW is NOT getting out business!
I love this channel. One of only a few I subscribe to. In some ways the honesty scares the heck out of me, while at the same time it’s encouraging. Interesting what’s been happening to Tiffin lately. Sad actually. Decided against a Tiffin for a Newmar but have to sell a few more aluminum cans! 😂. Living in central Florida there are some big RV dealerships. We have opted to work with Independence RV. Reviews look good, “zero” pressure and many of the employees and mechanics have been there for decades. Not sure you’ve heard of them but maybe someone else on here has. Be well.
Mr Wingman: once again your showing your ignorance. An Rv dealer is just like an auto dealer. But low and sell high. I’d be willing to bet you have never purchased an Rv at camping world. In my opinion they are a great starting point. A Hugh selection to chose and compare from. Yes there things to stay away from and questions that need to be asked, weather a small or big dealer. But to say people are ignorant by going to a big dealer shows your level of knowledge.
Having trouble finding a small rv dealer, that sells used Views or Navion’s
#campingworld
Bought my RV from a family owned RV dealership in Grass Valley CA. It is 2 1/2 hrs from my home in the east bay area....Am very glad i did so....Have no complaints about their business..Spent the last 5 yrs before retirement in 2018 researching what i wanted in a Class C Rv....Well, Ive got it minus a couple additional things id like to add to it....I also researched where i wanted to get it from....I did and got it there...Over 5 yrs and 46,000 later , im a happy camper....All im worrying about now is because i know its coming soon because it hasnt yet is repairs ??? Uggghhh...Cant complain though because been very lucky so far...Only thing i use Camping world for is preventive maintenance/service work on things such as generator or slides or oil changes etc...as its more convenient because they are a lot closer than my RV dealership is...Even had my roof resealed at the dealership as i felt it was the smarter thing to do....
Good video 😀 what did camping world specifically do wrong your not saying how did they wrong the customer I'm in California and camping world just bought a jayco dealer and when prices come down I'll give them a call not this year 😆
Your spouse's information
Do you have children? What are their information?
Franchise fees are due every month.They may increase per the agreement.
You will have national advertising fees.
Our letter head. Paint theme and colors you are required to maintain a clean appearance
If you want a franchise I need this information from you.
Your down payment amount or are you going to buy it out right?
I need your SS#
I need your banking information your account number.
Your mortgage holder or do you own your home?
Yall need a good rv
I'll be the bad guy.