Breaking News! Canyon & REI Partnership! Well, Good or Bad?

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  • เผยแพร่เมื่อ 24 ธ.ค. 2024

ความคิดเห็น • 81

  • @IKnowAGuyBicycles
    @IKnowAGuyBicycles  หลายเดือนก่อน +1

    Please "Like" and also " Share" to keep the conversation going.
    Coming up next Tuesday is 🚨"LIVE Shop Talk Tuesday.🎬 "at 10am Mountain Standard Time. We will dive deeper into this. More insights "As The Wheel Turns, So Do The Days Of Our Rides" playlist: th-cam.com/play/PLdfUXv0-z1u42bZpCLWmT2VtNW-7AIf2A.html
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  • @JoeOsChannel
    @JoeOsChannel หลายเดือนก่อน +9

    Smart move by REI. Very smart move.

    • @dennisfloyd8514
      @dennisfloyd8514 หลายเดือนก่อน

      I agree, so smart.

    • @javiersmith2216
      @javiersmith2216 หลายเดือนก่อน

      What happens if canyon cant cough up the money for sponsorship of a pro team. Suppose they are out bid.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      Indeed.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +2

      We will see. That goes for Trek and Specialized as well. They are not in good health at all right now.

    • @sthr2110
      @sthr2110 หลายเดือนก่อน

      Since none of us can predict the future, we'll have to wait and see whether or not it was, indeed, a smart move.

  • @chrisscott8362
    @chrisscott8362 หลายเดือนก่อน +8

    This is going to be a total win for REI. Their service centers will make some $$, They will sell more bike accessories and they will get new customers that are not regular camping/outdoor folks. Total win for Canyon. They get a quality local service center without the expense of building it themselves. I ❤ my local REI and they have very good folks at the service center. NO SHITTY ELITIST SNOBBY ATTITUES LIKE I GET AT THE CORP TREK STORE . REI has immediately available basic parts like chains, QL, cassettes, cables, TOOLS, and they are open till 9pm. The big shops are all "we can order it for you" now. Good to see these two brands doing good busniess.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +3

      Service is saving my business this year. It is a good move, for sure. Thanks for sharing.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน +1

      I view it as a slap in the face to the retailer.
      For years, Canyon has been telling the consumer, "You don't need a bike shop. Buy direct! They're just ripping you off."
      So they cut out the retailer. Consumers were thrilled to save a buck.
      Now Canyon comes crawling back?
      And the consumer who supports this model is saying to the service professional, "I won't want you to make a DIME on an $8,000 bicycle purchase, but I'll let you change the tire on my gross bike for $10!" (And trust me, there are some *REALLY GROSS* bikes out there! I had one fastidious and frustrated employee say, "I bet these people brush their teeth when they go to the dentist!" Perfect analogy, but I digress...)
      These are the SAME consumers who complain endlessly by saying:
      "You can't get good help today!"
      and
      "People don't want to work!"
      and
      "I voted no on the $18/hr. minimum wage!"
      Hypocrites and losers.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      @@IKnowAGuyBicycles That's great, but IBD studies have shown the shops who focus on service tend to struggle the most financially and are more likely to fail.
      Plus, since Americans consider bicycles "toys," they oftentimes refuse to pay for professional service. And when you provide speedy professional service and expect to be compensated for it, many customers get mad and snip, "But that only took you FIVE MINUTES!"
      Yeah, with the right tools, professional shop, with well-paid, experienced mechanics, we do the job quickly and well!
      You can't win.

    • @chrisscott8362
      @chrisscott8362 หลายเดือนก่อน

      @ or you can put the blame on corp bike mfg who have abandoned the local bike shops in search of gross profits. Trek had their buy online and deliver at local shop. Now they r undercutting and going direct. Building out competing corp stores and Price gouging everything.
      They could CHOOSE to support their partners but that would require the trek ceo to take a profitability cut.
      Its not the consumers fault trek giant specialized are shitty partners.
      Stop blaming the consumer and put blame it where the actual fault lies.

    • @texaswunderkind
      @texaswunderkind 22 วันที่ผ่านมา +1

      No snobby attitudes in REI? Thanks for the laugh. I'm going to save that one for when my cat dies so I can still have a good chuckle.

  • @manfredstrappen7491
    @manfredstrappen7491 หลายเดือนก่อน +1

    I have respect for REI bike mechanic/sales people after asking what she thought about a low tier Cannondale ebike: “Not much” and then listed the recurring issues she’d seen with that particular model.

  • @DB-gr7ch
    @DB-gr7ch หลายเดือนก่อน +4

    I think it's even simpler for REI.....it should make their service depts. busier, which means having enough work to keep their best current mechanics on staff, possibly poaching others, which means offering better service to anyone needing work done.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      Great point, thanks for sharing.

  • @dudeonbike800
    @dudeonbike800 หลายเดือนก่อน +1

    Canyon: "Skip the bike shop, you don't need it!"
    Also Canyon: "We're partnering with a big bike shop chain!"
    So they want the SERVICE, but aren't willing to part with any money. Got it.

  • @johndef5075
    @johndef5075 หลายเดือนก่อน

    With Canyons battery issues is this gonna be tough for REI?

  • @lostboysrideordie
    @lostboysrideordie หลายเดือนก่อน

    Canyon bike frames are amazing and very quality for the price. The other parts on the bike aren’t made by Canyon so low end builds can get bad quality parts just like every other brand. They have amazing customer service and always support me as a rider.

  • @abfutrell
    @abfutrell หลายเดือนก่อน

    Does this mean I can potential test ride a Canyon Bike? I'm eyeing a Roadlite, but as an adaptive cyclist I'm concerned the stack height will be too low for me.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      Not likely.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      @@IKnowAGuyBicycles GOOD!
      Unbelievable that someone thinks they should be able to test ride a bike that the shop won't even be able to sell. Typical.

  • @bicyclelife7088
    @bicyclelife7088 หลายเดือนก่อน +1

    The bike industry is struggling. It's good to see some companies being creative and changing business models. This also shows the limitations of Direct To Consumer models.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      Great point! Performance Bike opened a lot of stores to support the D2C model.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      So "direct-to-consumer" isn't so "direct-to-consumer" after all!
      That's what we call "hypocrisy."

  • @Chicago_Bikepacker
    @Chicago_Bikepacker หลายเดือนก่อน +5

    I think Canyon has bigger problem right now with there battery recall on all the E-bikes

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      That's a good question on how REI is going to handle those issues.

    • @markxkovacic
      @markxkovacic หลายเดือนก่อน

      Canyon issues immediate stop ride notice for all Spectral:ON CF and CFR, and Torque:ON CF eMTBs only.

  • @bennettshfd2
    @bennettshfd2 หลายเดือนก่อน +1

    I was hoping you would tell us REI was going to have Canyon bikes in their stores.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      I would suspect it's baby steps, and if it's a good fit, they will.

  • @shafiqjan1474
    @shafiqjan1474 หลายเดือนก่อน

    REI will be the winner here in the USA and Canyon will get a boost here as well. The rest will be left to struggle. ❤👍🏻

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      They will do better, but we will see if holiday sales stack up. This will be one of many changes we will see in the coming months-and not just Canyon and REI. Thanks for watching!

    • @shafiqjan1474
      @shafiqjan1474 หลายเดือนก่อน

      @IKnowAGuyBicycles I have the popcorn ready to pop 🍿🥸

  • @VYBEKAT
    @VYBEKAT หลายเดือนก่อน +1

    Was my first comment deleted?
    I said that REI will likely lose money on these recall services. Full suspension e bikes and internal routed bar-stem combos are a nightmare to work on.
    Canyon will pay fixed rate for each repair. REI has to recover any lost money by selling additional services or outdoor gear. The increased foot traffic might be good, but the warranty issues are a problem

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      Thanks for sharing, I didn't see you first one.

    • @VYBEKAT
      @VYBEKAT หลายเดือนก่อน

      ​Thanks, ​@@IKnowAGuyBicycles
      I work in an REI shop and my main concern is that it will spread our limited resources too thin and delay turnaround for the already loyal REI shop customers.
      I hope I'm wrong and it turns out to be good in the long term. Not thrilled how difficult it is to survive in this industry. But you know all about it.
      From the high end to the low end we have bikes that aren't designed with servicing in mind, disposable parts especially on E-Bikes.... The neverending parade of "standards", the whiplash from fads and trends, people never being offered what they need just what the marketing is slinging this year.... 😢
      Thanks for giving us a voice

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      @@VYBEKAT Thanks for watching and sharing your insights. It's the true definition of insanity: "Doing the same thing and expecting different results" mind-boggling. It will be interesting to see what Trek and Specialized do in the coming months and years.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      NAILED IT!
      REI is being the sucker here. Labor is a HUGE cost center for retailers and Canyon is exploiting this to the detriment of REI.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      @@VYBEKAT oh and don't pretend for a SECOND that the customer who rolls in a Canyon for FREE warranty work won't complain the loudest about "having to wait FOREVER for service!"
      This partnership won't last. REI's gonna lose a TON on this deal.

  • @peterbedford2610
    @peterbedford2610 หลายเดือนก่อน +2

    What...$10,000 bikes are difficult to sell???

    • @williammorris4419
      @williammorris4419 หลายเดือนก่อน

      Almost all of Canyons' bikes are thousands of dollars less than 10 grand. This is a win win situation for both companies. go visit their site and see for yourself.

  • @dudeonbike800
    @dudeonbike800 หลายเดือนก่อน +3

    Gotta reprint this:
    Dear IBD (Independent Bicycle Dealer),
    We at Canyon are THRILLED to be letting you in on the LEAST PROFITABLE aspect of bicycle retail: service, recall* and warranty work. We'd love to have you service our D2C sales model's shortcomings: consumers don't know how to fit, size, assemble or properly set up bicycles (tire pressures, suspension sag, compression & rebound settings, etc). Oh and when we screw up, we'll let YOU deal with pissed off customers and fix OUR mistakes come warranty & recall time! Please do this for us - for free! Oh and be prepared to have the purchasers of these new bikes return time and time again to utilize your tools, pressure gauges, shock pumps and generally waste your employee's time, again, FOR FREE!
    But what you WON'T be enjoying is a 33% margin on an $8,000 bicycle purchase! Suckers!
    Thanks for being our patsy,
    -Canyon Bikes
    *E-Bikes are gonna have a LOT of these!!!!

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      Great point! Guess what, it's not only Canyon that does this to the IBD. Compensation has always fell short from all brands and component companies.

  • @hippiebits2071
    @hippiebits2071 หลายเดือนก่อน +2

    I this will be a win for both Canyon and REI. I’ve never had a bike serviced at REI but I’ve always been really impressed with the level of customer service and enthusiasm of their employees. I can’t make that claim about any local bike shops, at least none that are still open😢

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +3

      At this point, the market will drive shops to be a lot more loving to each customer. Or they will go under. The state of retail is not good. But Dick Sporting Goods is showing a good profit. Thanks for sharing!

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      Dear business,
      We at Canyon are THRILLED to be letting you in on the LEAST PROFITABLE aspect of bicycle retail: service, recall and warranty work. We'd love to have you service our D2C sales model's shortcomings: consumers don't know how to fit, size, assemble or properly set up bicycles (tire pressures, suspension sag, compression & rebound settings, etc). Oh and when we screw up, we'll let YOU deal with pissed off customers and fix OUR mistakes come warranty & recall time! Please do this for us - for free! Oh and be prepared to have the purchasers of these new bikes return time and time again to utilize your tools, pressure gauges, shock pumps and generally waste your employee's time, again, FOR FREE!
      But what you WON'T be enjoying is a 33% margin on an $8,000 bicycle purchase! Suckers!
      Thanks for being our patsy,
      -Canyon Bikes

  • @markxkovacic
    @markxkovacic หลายเดือนก่อน

    Canyon issues immediate stop ride notice for all Spectral:ON CF and CFR, and Torque:ON CF eMTBs.

  • @Eric.T.Rogers
    @Eric.T.Rogers หลายเดือนก่อน

    Impacts smaller & DCT brands the most. It is survival of the fittest right now in those segments. The Big-3 are all at a place of market supremacy that they just keep iterating while the smaller brands rise & fall.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      Seems to be the case. Thanks for sharing.

    • @dudeonbike800
      @dudeonbike800 หลายเดือนก่อน

      FIFY:
      KDTC or KT2C
      "Kinda Direct To Consumer"

  • @Roadwarrior_theoriginal
    @Roadwarrior_theoriginal หลายเดือนก่อน +4

    “REI has a great service department” is the best joke I’ve heard all day. Thanks for that laugh

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      They are not consistent through the chain; some are good, some not so much.

    • @geezers10
      @geezers10 หลายเดือนก่อน +2

      Like all bicycle shops, some are better than others. There are many mechanics at REI that grew up in the industry, some have been lacing wheels since the 70s, myself included.

    • @markxkovacic
      @markxkovacic หลายเดือนก่อน +1

      My local store in Reno has quality mechanics. Other local bike stores have some unqualified mechanics.

    • @chrisscott8362
      @chrisscott8362 หลายเดือนก่อน

      @@Roadwarrior_theoriginal My local Rei in Northbrook IL has a very good bike service dept. I have used them in the past when my LBS went out of business. I bought their Novara brand kids bikes from them. They were really good entry level bikes. I found the tech’s to be friendly,
      knowledgable, well trained and equipped. They are open till 9pm and stock basic equipment like TOOLS. 🛠️ you get a discount if you are a member but don’t have to be one.
      I would not hesitate to bring my high end road bike there. LoL 😂

  • @susanandtimrice5265
    @susanandtimrice5265 หลายเดือนก่อน

    Good move for REI. I have not looked at REI for bicycles in the past. I have been looking at Canyon for a future purchase, but was concerned about the service aspect. This might help my decision. One negative thing about REI is the move away from outdoor activities (hiking, camping, skiing, etc) and the expansion of clothing. (Have you looked at a LL Bean catalog recently?) Shopping at my local REI, the floor is dominated by "fashion" accessories. Yes, it still carries outdoor products, but more space each year is taken over by clothing. I guess it has to go where the $$ are. (I have been a REI member since 1987.) - Tim

    • @charliedillon1400
      @charliedillon1400 หลายเดือนก่อน +1

      Don't forget Abercrombie & Fitch was a sporting goods brand originally; L.L. Bean is an other version of the same business evolution. Clothing has a huge markup compared to any sporting goods, and I'll assume it's very easy to outsource production to Asia.

    • @hippiebits2071
      @hippiebits2071 หลายเดือนก่อน

      Part of this may be to offset some sales declines in other inventory, at least that would be my hope.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      Clothing is a profit maker for outdoor and sporting goods retail. I've been there when I worked at Big 5 Sporting Goods for 9 years. They will be doing anything to refresh their storefronts every time you walk in. At this point, they are trying everything to drive even the smallest sales. Great point! Thanks for sharing.

  • @petedog9581
    @petedog9581 16 วันที่ผ่านมา

    It is good. Canyon is across the pond and doesn't have the tech support it should in the USA. Also, a brick n mortar co is still better than all direct to consumer buys for the economy on many levels. Face it, the independent bike shop is dead for sales. It is all service now... rentals, if you are located in a mtb vacation town or near a bike park.

  • @Halliday55
    @Halliday55 29 วันที่ผ่านมา

    The consumer decides if products succeed or fail. Canyon went their own way and succeeded in the United States. I hear grumbling from bike shops about Canyon but the same people need to take a long hard look at the world that we live in. Are they grumbling about Amazon or the internet in general? Why not? Amazon could be considered a bike shop killer. We still need bike shops. I bought a Canyon Aeroad and do all of the work to it myself so I don't need a bike shop to fix rims, bleed brakes, etc. I need a bike shop to supply me with consumables, parts, etc. as well as being a place to get together with like minded people and enjoy the cycling vibe, much like a ski shop, or a garden center, or a cooking store. Some bike shops, as well as bike brands, need to take a look around themselves and make a course correction. Direct to consumer is here to stay. Canyon is here to stay. If I had a bike shop that had an exclusive deal with Giant and things weren't going well Id have a problem with Giant, not Canyon.

  • @virag1132
    @virag1132 หลายเดือนก่อน

    this is one of your best videos.
    def a big win win win for rei. lotsa folks thought of rei as like a dick's sporting goods kinda bike place, but now some expensive bike enjoyers will be in there, so $$$

  • @donnydread7631
    @donnydread7631 หลายเดือนก่อน

    You remind me of that bikefarmer guy.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      I get that a lot, thanks for watching!

  • @javiersmith2216
    @javiersmith2216 หลายเดือนก่อน +4

    Rei lost $300 million in 2023. That is a lot of money.
    All text b school. Their sponsorship of a pro team give them more marketing power than any other industry but the heath care industry. Outsourcing their production to the far east lowers their manufacturing costs. Controling their distribution channels gives them more pricing power. However,
    Canyon doesnt have a reputation of managing quality control on their carbon frames. Also the lack of stnd headsets and seatposts diameter and internal cabeling is just away to take advantage of consumer.
    Rei would be better off protecting their consumers and selling and distributing retro bikes. People who race bikes wont go to REI. People who commute by bike or tour by bike will go to rei. Rei should focus on the loyalty of this target mkt.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน +1

      That's a far point; thanks for sharing.

  • @georgeweber1337
    @georgeweber1337 หลายเดือนก่อน +2

    Labron James is a poison pill.

  • @Michaelarvin71
    @Michaelarvin71 หลายเดือนก่อน +3

    I will NEVER purchase canyon bikes ....Labron is part owner - "aint no party like a diddy party". I dont support or condone child abuse, trafficking and baby oil makes me break out,

    • @MrJimmyshit
      @MrJimmyshit หลายเดือนก่อน

      I hope you don't support trump as he was good friends with jeffrey epstein and party together.

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      Interesting

    • @MrJimmyshit
      @MrJimmyshit หลายเดือนก่อน

      @IKnowAGuyBicycles so u delete my reply but kept his , that shows ur thinking lol.

  • @Chicago_Bikepacker
    @Chicago_Bikepacker หลายเดือนก่อน +1

    So like four weeks ago.😂

    • @IKnowAGuyBicycles
      @IKnowAGuyBicycles  หลายเดือนก่อน

      True, but it wasn't talked about, or at least in depth. It's bigger than one would think.