This is damage control. They do not address the shoddy QA. They brag about how the test third party parts/components before using them - after admitting they used shoddy third party components.
I concur. It's easy to warranty when nothing goes wrong but when there is an issue or problem that is when you see the true values of the company or OEM in this case.👍😅
A great little video that addresses a giant worry amongst new boat owners. When something goes wrong you step up and resolve it. I also watched the Wynns video and could hear the stress, disappointment and frustration in their voices. Despite that, they left me with the impression whilst the roughers were coming at them hard, they were in the right boat. Your video clearly reinforced the impression you had their back.. I’m currently following another sailing channel about a new build out of South Africa and the extraordinary struggle surrounding it. What a difference. Well done.
I’ve been following the Wynns for a number of years now and found them to be so enjoyable to watch mostly because of their authenticity. So to see a company come out and publicly stand by their product is just unheard of. Bravo to HH for dealing with the issues and making it right. Time to see all companies stand by their work. Way to pave the way!
99% of companies would be posting why it wasn't their fault. Kudos for being the 1% to stand up, own the problems, and move forward in a positive fashion. That's worth more in trusted-brand development than you could ever buy.
No they wouldn’t. Every brand would be out saying this exact thing. It’s a major TH-camr with millions of eyes on the mistake. For your average man, sure, they would all do as little as possible.
@@youtubevanced4900 It's not what they say they are going to do, words are cheap.....it's what they actually do and how fast they do it, how they prioritize diagnosing the issues and then getting it fixed with expert technicians at their expense. With a new design, little hiccups are expected with little inconveniences but your product design and equipment choices and testing can't be on the shoulders of the customers unless you are giving them a heavy discount off your profit if they can't sail their boat safely. There should be a dollar penalty formula for liability by the manufacturer for each day the boat cannot be sailed safely with all systems operating during its first two years. The penalties should be significant enough to divert the resources for making boats 5, 6, 7 and 8. Stop production and divert all hands and brain power on deck to solve the issues in boats 1 thru 4 who are currently at risk while on the boat the manufacturer handed over to the customer. This video by H&H seems a little late in the game to me. The Wynns have handled this professionally and given H&H every opportunity to make things right. If there is no monetary settlement offered to the Wynns for their pain and suffering after everything gets fixed along with significant warranty extensions on everything as everything has aged while it sat, I think the Wynn's are justified to collect from you via other avenues.
@@youtubevanced4900I agree with you. I have owned some top brand name boats, but other than few more zeros on their price tag, they all behave same way as most RV or houseboat builders. If Wynns had their major problems already fixed why would they have uploaded their video? Wynns have been off the HH for months, HH has not fixed the problems until last week otherwise Wynns would not have uploaded their video. I am sure Wynns will have to make a video about how HH has fixed all the problems and now they are happy. Because they are nice people. If it wasn't a million subscribers YouzTuber, would HH fixed all the problems? Let's see how soon Wynns upload new video with completely repaired HH catamaran in South Pacific. And let's see how long Wynns keep sailing HH. The boat is all fixed except few minor issue NOW.
I hope people watch both this video and the Wynns. Both are full of class and examples of what it's like to work TOGETHER on something as opposed to someone wailing on social media hoping to garner a response. IMHO, the Wynns love the boat and want it to be successful. This video by HH proves they're on the same page. A great example of positivity.
@@legendary.expeditions I would expect something like that. I think that motivates 2500 people to quickly praise them, and hold them to their word. Hopefully things get better for all customers.
Good advertising / 'Recovery' video for damage control. Knowing the Wynn's are a popular TH-cam item it makes sense to cover your butts to salvage future profits. I would do the same. SO, I enjoyed your video and appreciate your honoring the warranty ! ! take care, rh
I understand why you felt you had to make this video. From a casual observers perspective it is most welcome. For those of us following the Wynns, it gives us first hand access to the other side of the story. Im an old retired mechanic and i know there are always solutions to mechanical and electrical problems if the desire to find and repair them is present. I am a true believer that a company is only as good as what they do when something goes wrong. I apprenticed under Toyota back in the early seventies. In those days a car warranty was for one year or twelve thousand miles. In 1972 Toyota introduced the 1600 in the Corolla. The cylinder heads cracked in most cars sold in Wisconsin and southern Ontario canada. Toyota was changing cylinder heads free of charge without a time or milage limit until they got the problem solved. I changed cylinder heads on the same car multiple times all at no charge. Look where Toyota is now in the world market. You are doing the right thing.
Funny you should mention a 72 Toyota Corolla, that's the car my Dad had. I refer to it as my "leaner" car. We did 5 valve jobs, replaced the rings, rebuilt the master cylinder, changed the points and condenser I don't know how many times. Today I own a 2012 Prius that I bought new and it's got just over 308,000 miles. Blew the head gasket at 260k (I got that replaced, my back just doesn't let me lean over like I used to). We also own a 2019 Toyota Camry Hybrid (bought it new as well). I'm sold on the quality of Toyota vehicles. That old 72 Corolla rusted out pretty bad as well. We lived in New Hampshire back then. I remember getting it oiled to help prevent it from rusting. They used to use old oil and spray it into the doors, fenders etc, to help coat the inside of the car with lubricant to help slow the rusting of the body. That was before they dipped the cars with a rust inhibitor. The EPA would never let you oil cars now a days. The car would drip oil for about 3 days after getting it coated.
I just watched your video, and as a fellow business owner, I wanted to take a moment to commend you for addressing the issues with such transparency and accountability. It’s refreshing to see a CEO take ownership and prioritize integrity over excuses. In a time when this level of honesty feels rare, your approach stands out as both admirable and inspiring. Thank you for setting a strong example in leadership and customer care.
This! It is very refreshing to see a manufacturer step up to the bar, accept ownership of the problem(s), and vow to make things right. Thank you for that.
How a company stands behind it defines the experience, but the flaws definitely defines the product. HH should be extremely pleased that a couple who makes their living on their yacht and who wants to be their ambassador (for a small discount as they have told us) has such a positive demeanor when they reported the issues on their channel.
Thankyou HH for your integrity. Every new product experiences issues - nothing comes out perfect the first time. The measure of a quality company is how they deal with these issues. Your boats will all get better as you learn from this experience. The Wynns are not novices - they knew that this was a new product and it would have problems. How they respond is also an indication of their character. They are documenting the trials and tribulations of sailing a new boat on their TH-cam channel, which many of us appreciate hearing about.
We have been watching the Wynn's for over ten years. It is so gratifying to see HH come forward and not only repair the issues but to extend their warranty. Just being honest with your customers and friends is always the best way to show how much you care. Thank You Paul & James of HH Catamarans for being there for all your HH Family.
This is what makes a great company, you push the boundaries, you have a problem, you stand behind your client and product to fix the issue. Chapeau H&H. To the rest of the business community take note!
A great company ensures that they did everything they could to deliver a great product. This obviously wasn’t the case. Giving a company credit for promising to fix their shoddy work is naive.
Not many companies would produce a video like this admitting your mistakes. You guys are a class act. The Wynns boat is beautiful and it’ll be great in the end.
Yes is is a major departure from standard companies and they did a good job so far explaining the issues. Hope nothing devastating shows up in the very near future.
@@learigg Lagoon is still in the business and their bulkheads literally break apart under normal seas and nothing else. Tell me you are not a boat person without telling me you are not a boat person.
This is absolutely amazing of you to do, the wynns understand and were never attacking you, they love the concept of the boat, but, you are prepared to help fix all the issues and they respect you as do I now
I am impressed. I've bought a new boat. Never got this type of response. Thank you. Your changing the reality of boat buying. You should be proud of yourself.
@@gone4days956 In the video, they say that the Wynns are brand ambassadors for HH. Which means that they are effectively working for HH as part of their marketing team. Recent Wynn videos are the equivalent of Michael Jordan telling the world that Nike sucks, or George Clooney saying Nespresso isn't any good. For that to happen, either HH does suck and the relationship has broken down really quite badly, or the Wynns are idiots. I guess the ball is now in the Wynn's court. Whatever happens, one or both parties are coming out of this with a few scars. Probably the best way to minimise the damage is for the Wynns to now come out with a "We were too harsh on HH. Everything is hunky dory. It was made clear to us that we were driving a prototype. We were tired and emotional, and over-reacted." Though, this particular video would suggest that might not be forthcoming, but who knows. We wait with baited breath for the next installment.
@@usefulcommunication4516 The only way to test a boat is to sail it many many miles. The Wynns would have had to pay to have to boat delivered not by ship, but by having other people living in their boat for that amount of time for these problems to raise their heads and show themselves. You should never buy anything big in your life because you will be sorely disappointed because recalls are how companies truly test their products.
So many people who don't know or understand boats. I don't know a single person who has ever bought a brand-new boat and not had any major or minor problems with it. The difference is that the boat companies are much harder to take care of the problems.
@@tollertollertoller If you want to give me credit for promising to fix something I should have gotten right in the first place, just let me know. I’d love some undeserved recognition.
@@cwg73160following your logic nobody in the world should never be allowed to make any mistake, ever. This is pure nonsense but you know…keep going…commenting on social is free.
@@cwg73160 If you buy a new Toyota, Ford, Honda, or any other car, you will have problems with it. This boat is a new model that the Wynns bought. I don't know of a single boat builder that produces brand-new boats with no problems within the first year. We are not talking about new models even. The brand that makes Parlay's boat, the bulkheads fail! The company was upset at first and begrudgingly designed a fix to patch a whole lot of brand-new boats back together. There is a rule in the RV world that you never buy a brand-new RV, you want to wait at least 1.5 years for everything to break and for the first owner to fix it all for you. Hell, I have bought brand new cars that the battery died in the first couple months of driving it off the lot, and my sister bought a Taurus from Ford the first year it was produced and had to trade it back in because of all the problems it had, and her husband was a professional mechanic. If you think you are going to buy a boat brand new and not have problems with it, then you need to stop smoking the drugs, it isn't possible. What you want to do is buy from a company that cares about its reputation and will stand behind its products. Oh by the way, the stray current can happen in even old wooden boats, of course, the owners of the boat have to fix that themselves.
Thank you. It's not many companies that are willing to stand behind their work. You are real gentleman, and I can't wait to see the Winn's back home on their boat.
Well done for responding so openly HH. I have been watching The Wynns videos for years and was sorry to see how much trouble they are having with their much anticipated new boat. Heartbreaking stuff for all involved. As others have said, it is how you deal with the problem that counts. I hope you can fix everything soon so Nikki and Jason can get back to their home and continue their journey. Well done for fronting up and taking responsibility. 🙏 ❤
It's great that HH has stepped up & admitted to failures and what caused them. My concern for the Wynn's and other owners of HH is the other damage caused by these failures such as ALL the metal on the boat rusting out within months, anchor, screws, attachments, etc.. All the pings and dents. The time and expense of finding other home accommodations while repairs were/are being done. I hope HH repairs All these issues!
Well done to HH for the response with the problems on the wynns boat, i’m watching their journey for years. They’re a great couple and give us hours of entertainment on their journey around the world. you’re still one of the best boat builders in the world ,and manufacture a great product. good on you for explaining to the public issues with their boat.😊
Kudos for standing tall and fully backing your product and taking care of the customer. A true testament to your commitment to produce high quality products.. It is a rarity today. Best of luck in the future.
BRAVO HH for raising the bar on customer service - and standing by the commitment to providing solutions for the problems that will always exist, to some degree, when rolling out a new model or design. Service excellence! BRAVO!
@@jamesbridges1107It's possible I don't fully appreciate the extent or seriousness of the boat issues. I'm certainly no expert. I hope the situation will be resolved with all health and safety issues addressed and to the satisfaction of all involved.
Just as someone else already pointed out, good that you came out with this video (which I believe was unavoidable due to the exposure of Wynn’s one) but I’m not so sure about the overall tone of the defensive speech. I’m a product and yacht designer and I currently live in Shenzhen. I’m not surprised about technical issues affecting a boat and I’m not so naive to ask for a new boat (production boat, short run or one-off doesn’t matter) to be perfect and flawless. What concerns me is the kind of problems and how much these problems have affected the deck hardware (but not just that). The electric problem might have been circumscribed to a water pump (possible, maybe?) but it has been affecting the whole circuitry and the whole boat for quite a long time. That’s not a good thing, definitely not something you want to happen on a boat. You will surely fix it. Will it last? Are you sure you will be able to double check every single critical spot on the boat? No hidden places with some corrosion keep going unseen? Given the state of the deck hardware, more or less “superficial” (maybe not that much) I don’t know if I would feel comfortable keeping that boat going across the oceans. Finally, the overall value of that specific boat - as exposed to the media as it is - will be severely compromised if a radical revision is not taken over. As a designer I usually hate the modern “amazon” way of too easily return and refund. That’s- in my opinion - a horrible practice, as any transaction is a two way deal which demands responsibility and accountability at the same time. However, in this case - judging by what has been on display- I feel that a factory recall and replacement could be a much wiser and fair solution for everyone. I don’t know how HH handles the SS manufacturing and welding, from the video clips I didn’t see a totally separated and isolated area. That’s absolutely a must for SS, to avoid contamination. It’s something you cannot take lightly. There can’t be the smallest piece of steel or iron anywhere close, in the same closed space or in the same environment. I don’t want even to think of someone grinding something in the same warehouse, no matter how distanced by the SS). So far, OK. Wise move, showing your face and some sort of humble responsibility. 50% OK? Maybe? 40%… big question marks still bouncing around.
The Wynns are only the public face of this, other customers have also been affected apparently. So it's not a one-off. I don't disagree with you at all, but whatever the yard agrees with the Wynns would have to apply to the other affected boats, you can't treat them as less important just because they're not on TH-cam. That becomes a big deal for a relatively small yard.
We have hired an independent marine surveyor to tell us what the next best steps should be and we will follow their advice. If it can be repaired, we will repair it. If it needs replacing, we will replace it. But to just quickly react and declare a recall of a $1.5m boat is not the right first step and it would mean much higher prices in our industry if that was the norm. Thanks for commenting.
@ if you read my comment you should have also read that I’m not in favor of the current trend in the consumer world (boosted by Amazon) which totally deresponsibilizes the buyer allowing a too easy and often unmotivated call for return and refund. Also, I’m well aware that thru a youtube video it’s quite unlikely that we can get enough information to support such a judgment. The meaning of my comment was more an overview of the unfortunate situation, the apparent complexity of such a malfunction, the possible impact of the protracted exposition to stray current, galvanic corrosion, oxidation and power imbalance on the boat as a whole, with particular emphasis on such a novel design. It’s evident that our comments on a social media are just a mere speculation and should be always read and taken as such. However, another aspect and maybe the most relevant one, which equally impacts both the Yard and the Client is the specificity of the situation, which - by the nature itself of the media - transcends the traditional boundaries of the manufacturer/client relationship as the public exposure and resonance of the event will significantly impact both parties in many ways. In such a situation I wanted to highlight - without going into details - the general and more likely the foreseeable consequences of different choices on the safety and on the value of the boat (on one side) and on the market fallout on the builder on the other side. Taking apart any emotional consideration. It’s definitely not an easy situation and it’s surely a good idea to get an independent marine surveyor to assess the damages and risks. BTW, if I were you, I would also hire a well reputed marketing specialist to assess the overall marketing fallout and properly support your evaluation and final decision.
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If I spend $1.5 million for a premium boat, I expect a fully tested premium boat. Hull #1 should have been your test hull and sailed for a year before ever offering another to the public. This is the Wynn’s home and they sail it in the open ocean. They should be able to trust it.
Yes, and while this has been difficult for the Wynns, at least we will take the learnings from their boat into all our future products. Thanks for leaving a comment.
I watched the Wynn’s video today and towards the end saw that they had visited their boat to perform necessary maintenance on the boat AND IT WAS SITTING IN THE WATER!!! It was NOT being worked on/repaired by HH! That was obvious. They mentioned an ongoing negotiation… wow, how disappointing to see nothing is being done to fix the boat at all!
Thank you all at HH for taking the time to make this video. My wife and I have been watching the Wynns since they started on TH-cam. They are like family, loved. We have also loved HH like family. HH will succeed as a manufacturer of gorgeous catamaran boats because of great family values. Please never change your commitment to the product and your customers. Stay proud of your employees and yourself, don’t ever look for blame, just learn from your experience and move forward. The end result will always be pride in what your company does with respect to products and the people who buy it. This is the best advertisement for your company and I’m sure the Wynns and all of their followers will get the message out. ❤
Ah. Addressing the panic of those who already ordered the hulls sitting in the factory. You made the right move, almost too late in this video. But, after the Wynns have been out of a boat for months. As a career marketer, I can tell you will need to show happy boat owners very soon to recover from this.
Growing pains happen with any new product. Great video, hopefully what you find prevents problems with your future boats. Glad you’re able to put out a timely response in a place it’ll be seen.
How refreshing to see a company stand up and guide their team and their customers through the difficulties of new products in the market. Hats off to you gentlemen
Class act, detailed discussion of the issues. The Wynns are absolutely "The Gold Standard of Ambassadors" a company could have on their team. So happy to hear HH is working thru all the engineering & new product issues. Please take care of the Wynns, and show the world how a company that takes care of its customers does the right thing! The Wynns are patient, professional, understanding and loved by their audience.
As a Customer Service Rep, you are Right on "the front lines." Thank you for stepping up (the Wynns plainly said they were in talks with you). This video proves it. Thank you from a front-line person who takes the calls and starts the process.
Its good to hear a company coming out publicly, owning and correcting the issues, mistakes, etc and making it right for customers. Your customer loyalty will be rewarded.
Excellent response. I did not hear you mention how you will address the corroded items that already show damage like rigging, hardware, anchor chain, metallic fittings, valves, thru hull fittings, etc.
The Wynns are good ambassadors for the products they use and its great to see their efforts are not wasted, with the excellent backup you are undertaking. A very positive brand.
I know videos like this are hard and a huge risk for a business. This video is a perfect example of how you do it right! I love that you were honest, and straight forward. You addressed every problem, you took ownership where you needed too. And you also stressed that you are really trying to build a whole new kind of boat, and there are challenges that come along with that. You even talked about your customers as partners. Well done! If I ever buy a boat it will be from HH.
I’ve been following the Wynns for quite a few years now. Even though they don’t know me from a whole in the wall, I feel quite protective of them and distressed for what they’ve been going through. Thank you for stepping up to the plate and making things right. They deserve a great boat. Thank you.
This is far better than a PR statement from a professional speaker with a script. Happy you addressed the actual issues, admitted mistakes and are working to make things right for not just the Wynns but other boat owners that may have these same issues.
Kudos to you for posting this and being open with the explanations. It's unfortunate that relatively simple things can cause so many issues, but hopefully you've tracked them all down. Onwards and upwards!
They are ’Lessons Learned’, growing pains and an opportunity to show up as a responsible organization. Kudos to your response video. Thank you for showing up and being responsible.
“Thank you” , what are you thanking them for? You have nothing invested with them, it’s like you’re thanking them for taking care of the wynns. Very strange
@@FlightMojo it doesn’t hurt to be positive but it does hurt when you are positively reinforcing a company that has done bad work. I would say time and place fore everything.
@@Steve-qn8gn I am impressed with the boat, and their company practices. I think they'll have no shortage of sales. You should look elsewhere if you don't like how they do business. It seems your perspective here is the minority.
One of the hardest things to do in life is to take accountability, but when we do, it leads to healing for all in involved. In this case, I suspect that it will lead to a much improved product and happy adventures for many families. Thank you for maintaining high integrity.
@@jeremiahmurphy1524 actually the hardest thing is to not release something that hasn’t been tested for the long term and not to rush it. I really do not understand the boating market. How in the world can you not at least put these solar panels out for 6 months, 10 months, a year? How can you not have someone check someone’s work after completion? Is there a signature of the employee after work has been completed? If you look at some of the repairs made to the Wynns boat in the videos. It looks a mess, no clean up at the end of the day, no wipe down at the end of the day. Imagine if this were a plane…
Excellent response. I love the transparency. Many times I hear the client gets paid off and on the way out they have to sign a non-disclosure agreement. Well done. Congratulations.
I've been following the Wynns since they were travelling around the U.S. in a motorhome. It's been so tough to watch the multitude of problems they've had with their new boat. But it is also so assuring to see you guys from H&H step up, acknowledge the issues, and commit to fixing them all up. Great job!!
@@DavidJones-wy4ch I hear you, but I don’t share your conclusion. Innovation is incredibly difficult, and it truly only gets better when you are able to gather more data and improve your ideas. In this sense, the Wynns and HH are critical partners. I also believe the Wynns embrace mistakes as crucial learning opportunities. As others have rightly said, what will define HH and this vessel is in how they stand behind it. In that regard, accountability and ownership are massive steps in the right direction.
They had a lot of issues with their first boat too. The ones with this HH boat seem much more serious though. I'm mostly concerned with the metal corrosion.
Your integrity, transparency, ownership of the issues, and commitment to your customers is commendable. Easy to see why the Wynn's have faith in HH to set things right. If only more companies had your integrity and commitment to excellence.
Excellent that you confront these things, its all about customer service and you are doing an outstanding job. Keep being honest and you simply can't lose.
As a follower of the Wynns, I am SO glad to hear their problems have been worked out. As an aside on their videos they did show frustration of course, who wouldn’t. BUT I do not ever recall them ever having anything negative to say about your company, but just the opposite. They have always praised HH and stood by their decision of picking you to build their new home. 👍
Very impressed to see. you guys come out and address these issues. Perfectly understandable and nice to see you doing the right thing. Love your designs and love seeing your boats on the water.
Hats off to you guys, more companies should take this approach to fixing things. From what I have seen the Wynns have always spoken about how good your organization has been to deal with. Keep up the great work.
This is a company that has accountability at a 100% level. Thank you for the Wynns that tested the heck out of your boat and found lots of areas for improvement. More power to you guys and keep it up!
I like the wynns but they did come across as that customer that calls for every little thing and you end up acting as their personal assistant as you baby their personality. I watch the channel and they are obviously nice people but some of their disappointments were conveyed as kind of you know rolls eyes overblown. Yes their issues were major to minor and they understood that I just think they looked a little defeated for an overall picture that didn’t look so bad if you looked at it from a sort of aerial distant view. What I mean is it looked like a lot of the stuff bothered them more then is probably healthy . They seem like stress or anxiety is maybe a diagnosis they have? Not sure but anyways I’m just nitpicking. Thank you for making their boat right ; that’s just good business even if it squeezes the pockets.
There is really only one honorable thing to do - to offer the Wynns a new boat. Can you imagine the repercussions to HH if the Wynns end up in an emergency life raft out in the ocean somewhere, hoping to get found due to catastrophic failures with Curiosity. HH should keep Curiosity maybe as a loaner, and present a new catamaran to the Wynns.
The boat is fine.... it was the electrical (batteries) that were the main reason. That would be dumb to give them a another boat when the hull and 99% of it are fine. Fixing the battery issue and solar plus fridge is the cause and they are getting that fixed.
It's always great to see a company stand behind their product and address any flaws they could not have seen during the build process. Great job HH, don't stray from these values and you're company will soar above all others!
This is the way companies need to approach issues like this, I’m sure it’s super frustrating to hunting all these issues but it sounds like you’re handling it correctly. Keep it up.
Thank you for making this video. It further demonstrates why the Wynns chose your team to make their boat. It's refreshing to know that you would take the time to make a video to explain what was going on and why things didn't work as they should have from the start for a couple that many of us watch and want to see them succeed in this new phase of their on-the-water lifestyle. I've been watching those two since they started their journey in a motorhome and watched them when they switched to a catamaran. It's good to know that you're taking their problems seriously and are doing whatever it takes to make their home safe and long-lasting.
If I was a yachtie I'd be proud to deal with you. Your ownership and candid response, in my view elevates you guys and your company from the masses of other commercial entities who spend time and money avoiding responsibility, so well done and my compliments on your sincerity and desire to support your customers.
It is a true statement of character, not only the leadership but the entire company. There were mistakes some where directly ours others were sourced. But we will fix them and extend the coverage to insure we get it right. Positive and I hope your company never changes , and continues to prosper
We all want the best for both sides - I'm sure you will do your best to make things right. The wynn's will be glad to heap praise on the boat they had so much faith in along with your company. Good luck to both of you.
I have been following the Wynns for years and have very much enjoyed watching the new boat process. I appreciate how respectfully honest they are. I think they chose wisely when they picked HH to build their boat. In spite of the headaches that come with innovation, if appears as though HH has acted with integrity. While I feel for all of you going though these challenges, it's been refreshing and encouraging to watch. If I was in the market for a boat, I'd buy HH. Definitely would recommend them to anyone looking.❤
I have zero interest in ever owning a sailboat but have appreciated the Wynn’s and HH responses to the reality of a new product coming to market and the follow through. I started following the Wynn’s for RV content and find sailing fascinating but need my forests and mountains.
The extent of electrolysis is pretty bad and all fittings and metal hardware have been affected to a point of repla ement.. hopefully engine hasn't suffered. Too much from the issues! The Winns Are Awesome People and hope the company will Treat them very kindly fir their stress loss of travel and e tra expenses while enduring this trial! Hope the Best for All!
Humility in the marine industry is unusual, so good on you for putting out this video. And action's speak volumes, talk is cheap. Stand proud of the crowd with integrity...
I think it is great that HH is taking responsibility. So many people want to pass the buck and blame it on others. That said, if I were the Wynns, I would want an new boat. I would be worried that anything made out of metal has been compromised and might fail.
I think all of us who have been following the Wynns for years felt their heartbreak when the glossy new perfect catamaran they had been so eagerly awaiting turned out to have such teething problems. Everybody expects a new design to have some issues, and any new boat will have minor teething problems, but the list did seem long for them. It's very good to hear the full acknowledgement from HH, the determination to get it right, and especially the extension on the warranty for things arising from the stray current problems, because there is every chance that it will have longer-term problems caused by that fault. Good video, HH.
It's a boat. I have owned many and all of them have some issues. As you stated, how a company stands behind their product is what matters. This video is a great response to their video. I completely understand their frustration as owners who use their boat as their home and I feel their video was done in good taste considering their frustrations. I can only hope that once everything is resolved, both parties remain friends and they ambassadors to your product. Kudos to you for the response video. I feel it is a good and measured response to the issues they have/are facing. When I find myself in a financial situation I can free myself from dry land to do the same as the Wynns, I would happily purchase your product. Well done sirs.
Anybody with the money to buy an HH will know that creating a great product does not mean that things can never go wrong - they always will -, but that it all comes down to how you deal with problems, fix them and learn from them. I can't wait to see the HH44 at LGM in April! This has not diminished my interest in this yacht. If anything, I feel in good hands with HH. So thank you for your openness and honesty!
40 years in the customer service business, i learned a lot. The most important thing was that you don't become known for success as much as you get recognition and praise for how you handle the problems. This leads to a growing business. Great video.
Stand up company for sure! It’s company like these that although minor issues can present themselves; keeping abreast of their clientele problems that arise and rectifying them is what produces bespoke companies in which future customers want when considering the production of their product! Good on you guys!!!!!!!
Having just been at the HH factory this week and seeing the massive work that the team are putting in to make things right, I’m impressed with the steps they’re taking. I also have to say our boat which is in build is looking better than I expected!!!! I’ll post a video of my visit (3rd vid) shortly. I can’t wait to be on the water on my HH next year starting our 3rd lap of the globe.
I always tell my customers that its not about what we do as a company when everything is going great. Its about what we do as a company when there is a problem and how we can step up to make it right. Great job HH !
Yes, well undoubtedly HH have seen the nightmare that unfolded for Lagoon with Parlay Revival and are trying their best to protect a small company after what can only be seen as a failure of sea trials on a newly designed boat. I hope HH and other manufactures learn some new techniques for testing all aspects of their craft before putting their product in the hands of people for a use case that could one day, prove life critical.
Bravo!! It's not about falling down, it's about what you do when you get back up....The 3 steps of Corrective and Preventive Actions - 1. What went wrong 2. How do we fix it 3. How to make sure it doesn't happen again
Doing this video just put you up a lot of points. Takes a lot of courage and bravery. Bravo! 👏🏽 Can’t wait to see how you make it right for Jason & Nikki. 🎉♥️
This video is great! I'm super glad to hear you're doing everything you can to make it right! I also feel like the Wynn's have greatly expressed how much they love their boat and the support they have been getting from HH. I think posting this is going above and beyond! Good job!
This honesty and resolve to "make it right" would make me more inclined to look at HH than any flashy marketing campaign. We invest so much time, money, and heart into our boats. To be confident the builder is willing to resolve issues when they arise is invaluable. Nice work HH!
You described only the tiny tip of the giant iceberg. corrosion from stray current is usually localized. Why then did every single metal fitting corrode? Including the anchor chain? Because the carbon fiber hull is acting as a massive conductor and likely none of the fittings is properly isolated. Huge production error.
I wasn't aware of this issue with carbon fibre. That's a pretty major flaw for a material that boats are made out of. The tip of the iceberg indeed! I'm surprised no one else is pointing this out, as it seems so obvious once you understand the properties of the material. As one commenter said, the metal components on this boat have aged a hundred years in just a few months. I'm actually planning to start building a boat of my own design soon, out of composite materials including carbon fibre. I really need to learn more on this topic before I go down the whole path of carbon fibre. You said, "the carbon fiber hull is acting as a massive conductor and likely none of the fittings is properly isolated." Can you expand on this please?
This is a master class in owning a situation. Companies admitting to issues and making them right. Thank you!
This is damage control. They do not address the shoddy QA. They brag about how the test third party parts/components before using them - after admitting they used shoddy third party components.
@@cwg73160 While I hear what you’re saying but there is a difference in maintaining QC vs creating an initial quality product.
It’s a PR video. This is crisis management
Just make sure you have a TH-cam channel with millions of subs.
People will bend over backwards for you.
@@youtubevanced4900They don’t have millions of subs, and HH has by far the best reputation in boat market for customers support.
The Wynn's have expressed faith in you to fix it. Owning the issues make you very, very attractive as a vendor. Keep it up!!!
@@DavidYoel13 ABSOLUTELY!!!
They are at least optimistic, on video anyway.
I concur. It's easy to warranty when nothing goes wrong but when there is an issue or problem that is when you see the true values of the company or OEM in this case.👍😅
Good job gentlemen, cebu I just learned. Was there and now I will be headed back to see what is allowed:)
A great little video that addresses a giant worry amongst new boat owners. When something goes wrong you step up and resolve it.
I also watched the Wynns video and could hear the stress, disappointment and frustration in their voices.
Despite that, they left me with the impression whilst the roughers were coming at them hard, they were in the right boat.
Your video clearly reinforced the impression you had their back..
I’m currently following another sailing channel about a new build out of South Africa and the extraordinary struggle surrounding it.
What a difference. Well done.
I’ve been following the Wynns for a number of years now and found them to be so enjoyable to watch mostly because of their authenticity. So to see a company come out and publicly stand by their product is just unheard of. Bravo to HH for dealing with the issues and making it right. Time to see all companies stand by their work. Way to pave the way!
so then why are the wynns buying an RV and going to alaska?
99% of companies would be posting why it wasn't their fault. Kudos for being the 1% to stand up, own the problems, and move forward in a positive fashion. That's worth more in trusted-brand development than you could ever buy.
No they wouldn’t. Every brand would be out saying this exact thing. It’s a major TH-camr with millions of eyes on the mistake.
For your average man, sure, they would all do as little as possible.
@@youtubevanced4900 It's not what they say they are going to do, words are cheap.....it's what they actually do and how fast they do it, how they prioritize diagnosing the issues and then getting it fixed with expert technicians at their expense. With a new design, little hiccups are expected with little inconveniences but your product design and equipment choices and testing can't be on the shoulders of the customers unless you are giving them a heavy discount off your profit if they can't sail their boat safely. There should be a dollar penalty formula for liability by the manufacturer for each day the boat cannot be sailed safely with all systems operating during its first two years. The penalties should be significant enough to divert the resources for making boats 5, 6, 7 and 8. Stop production and divert all hands and brain power on deck to solve the issues in boats 1 thru 4 who are currently at risk while on the boat the manufacturer handed over to the customer. This video by H&H seems a little late in the game to me. The Wynns have handled this professionally and given H&H every opportunity to make things right. If there is no monetary settlement offered to the Wynns for their pain and suffering after everything gets fixed along with significant warranty extensions on everything as everything has aged while it sat, I think the Wynn's are justified to collect from you via other avenues.
@@youtubevanced4900I agree with you.
I have owned some top brand name boats, but other than few more zeros on their price tag, they all behave same way as most RV or houseboat builders.
If Wynns had their major problems already fixed why would they have uploaded their video? Wynns have been off the HH for months, HH has not fixed the problems until last week otherwise Wynns would not have uploaded their video.
I am sure Wynns will have to make a video about how HH has fixed all the problems and now they are happy. Because they are nice people. If it wasn't a million subscribers YouzTuber, would HH fixed all the problems? Let's see how soon Wynns upload new video with completely repaired HH catamaran in South Pacific. And let's see how long Wynns keep sailing HH. The boat is all fixed except few minor issue NOW.
Bravo HH. Learning and growing through trial and error, and making it right.
99% of customers don't blog their life to more followers than HH has. If the Wynns were just regular buyers, they wouldn't be getting this treatment.
I wish more world leaders had the same integrity and ownership as HH. Bravo, you guys!
so then why are the wynns buying an RV and going to alaska?
I hope people watch both this video and the Wynns. Both are full of class and examples of what it's like to work TOGETHER on something as opposed to someone wailing on social media hoping to garner a response. IMHO, the Wynns love the boat and want it to be successful. This video by HH proves they're on the same page. A great example of positivity.
@@legendary.expeditions I would expect something like that. I think that motivates 2500 people to quickly praise them, and hold them to their word. Hopefully things get better for all customers.
Good advertising / 'Recovery' video for damage control. Knowing the Wynn's are a popular TH-cam item it makes sense to cover your butts to salvage future profits. I would do the same. SO, I enjoyed your video and appreciate your honoring the warranty ! ! take care, rh
so then why are the wynns buying an RV and going to alaska?
I understand why you felt you had to make this video. From a casual observers perspective it is most welcome. For those of us following the Wynns, it gives us first hand access to the other side of the story. Im an old retired mechanic and i know there are always solutions to mechanical and electrical problems if the desire to find and repair them is present. I am a true believer that a company is only as good as what they do when something goes wrong. I apprenticed under Toyota back in the early seventies. In those days a car warranty was for one year or twelve thousand miles. In 1972 Toyota introduced the 1600 in the Corolla. The cylinder heads cracked in most cars sold in Wisconsin and southern Ontario canada. Toyota was changing cylinder heads free of charge without a time or milage limit until they got the problem solved. I changed cylinder heads on the same car multiple times all at no charge. Look where Toyota is now in the world market. You are doing the right thing.
Funny you should mention a 72 Toyota Corolla, that's the car my Dad had. I refer to it as my "leaner" car. We did 5 valve jobs, replaced the rings, rebuilt the master cylinder, changed the points and condenser I don't know how many times. Today I own a 2012 Prius that I bought new and it's got just over 308,000 miles. Blew the head gasket at 260k (I got that replaced, my back just doesn't let me lean over like I used to). We also own a 2019 Toyota Camry Hybrid (bought it new as well). I'm sold on the quality of Toyota vehicles. That old 72 Corolla rusted out pretty bad as well. We lived in New Hampshire back then. I remember getting it oiled to help prevent it from rusting. They used to use old oil and spray it into the doors, fenders etc, to help coat the inside of the car with lubricant to help slow the rusting of the body. That was before they dipped the cars with a rust inhibitor. The EPA would never let you oil cars now a days. The car would drip oil for about 3 days after getting it coated.
I just watched your video, and as a fellow business owner, I wanted to take a moment to commend you for addressing the issues with such transparency and accountability. It’s refreshing to see a CEO take ownership and prioritize integrity over excuses. In a time when this level of honesty feels rare, your approach stands out as both admirable and inspiring. Thank you for setting a strong example in leadership and customer care.
so then why are the wynns buying an RV and going to alaska?
This! It is very refreshing to see a manufacturer step up to the bar, accept ownership of the problem(s), and vow to make things right. Thank you for that.
Excellent HH... it's not the flaws that define the boat, but how your company stands behind it.
Good luck.
@@cwg73160 Your spamming the comment section, go away!
@@cwg73160 You are out of touch with reality.
How a company stands behind it defines the experience, but the flaws definitely defines the product. HH should be extremely pleased that a couple who makes their living on their yacht and who wants to be their ambassador (for a small discount as they have told us) has such a positive demeanor when they reported the issues on their channel.
so then why are the wynns buying an RV and going to alaska?
Thankyou HH for your integrity. Every new product experiences issues - nothing comes out perfect the first time. The measure of a quality company is how they deal with these issues. Your boats will all get better as you learn from this experience. The Wynns are not novices - they knew that this was a new product and it would have problems. How they respond is also an indication of their character. They are documenting the trials and tribulations of sailing a new boat on their TH-cam channel, which many of us appreciate hearing about.
Thank you for watching and for the kind words and support.
so then why are the wynns buying an RV and going to alaska?
We have been watching the Wynn's for over ten years. It is so gratifying to see HH come forward and not only repair the issues but to extend their warranty. Just being honest with your customers and friends is always the best way to show how much you care. Thank You Paul & James of HH Catamarans for being there for all your HH Family.
This is what makes a great company, you push the boundaries, you have a problem, you stand behind your client and product to fix the issue. Chapeau H&H. To the rest of the business community take note!
@@jameshull6776 Thanks for the support.
Or a great company will fix the problems before they start selling their products
A great company ensures that they did everything they could to deliver a great product. This obviously wasn’t the case. Giving a company credit for promising to fix their shoddy work is naive.
I’ll bet you that if the Wynns were not internet famous they wouldn’t be doing diddly squat for them!!!
@@cwg73160exactly!
Not many companies would produce a video like this admitting your mistakes. You guys are a class act. The Wynns boat is beautiful and it’ll be great in the end.
Yes is is a major departure from standard companies and they did a good job so far explaining the issues. Hope nothing devastating shows up in the very near future.
I wish there were more companies like this one!
@@learigg Lagoon is still in the business and their bulkheads literally break apart under normal seas and nothing else. Tell me you are not a boat person without telling me you are not a boat person.
@@learigg OK calm down dramatic doris.
@@leariggYeh no. One failed boat doesn’t sink a company.
This is absolutely amazing of you to do, the wynns understand and were never attacking you, they love the concept of the boat, but, you are prepared to help fix all the issues and they respect you as do I now
I am impressed. I've bought a new boat. Never got this type of response. Thank you. Your changing the reality of boat buying. You should be proud of yourself.
@@matthewtatarian147 thanks for the kind words!
@@gone4days956your comment is pure speculation. HH don’t hide like you see in this video. HH make things right
@@gone4days956 In the video, they say that the Wynns are brand ambassadors for HH. Which means that they are effectively working for HH as part of their marketing team. Recent Wynn videos are the equivalent of Michael Jordan telling the world that Nike sucks, or George Clooney saying Nespresso isn't any good. For that to happen, either HH does suck and the relationship has broken down really quite badly, or the Wynns are idiots. I guess the ball is now in the Wynn's court.
Whatever happens, one or both parties are coming out of this with a few scars. Probably the best way to minimise the damage is for the Wynns to now come out with a "We were too harsh on HH. Everything is hunky dory. It was made clear to us that we were driving a prototype. We were tired and emotional, and over-reacted." Though, this particular video would suggest that might not be forthcoming, but who knows.
We wait with baited breath for the next installment.
@@usefulcommunication4516 The only way to test a boat is to sail it many many miles. The Wynns would have had to pay to have to boat delivered not by ship, but by having other people living in their boat for that amount of time for these problems to raise their heads and show themselves. You should never buy anything big in your life because you will be sorely disappointed because recalls are how companies truly test their products.
So many people who don't know or understand boats. I don't know a single person who has ever bought a brand-new boat and not had any major or minor problems with it. The difference is that the boat companies are much harder to take care of the problems.
Happy for the Wynns that they have a boat made by a company that will stand behind them.
@@tollertollertoller If you want to give me credit for promising to fix something I should have gotten right in the first place, just let me know. I’d love some undeserved recognition.
@@cwg73160following your logic nobody in the world should never be allowed to make any mistake, ever. This is pure nonsense but you know…keep going…commenting on social is free.
@@cwg73160 all new boats come with LOADS of issues, as do new houses (in Europe at least)
hopefully?
@@cwg73160 If you buy a new Toyota, Ford, Honda, or any other car, you will have problems with it. This boat is a new model that the Wynns bought. I don't know of a single boat builder that produces brand-new boats with no problems within the first year. We are not talking about new models even. The brand that makes Parlay's boat, the bulkheads fail! The company was upset at first and begrudgingly designed a fix to patch a whole lot of brand-new boats back together. There is a rule in the RV world that you never buy a brand-new RV, you want to wait at least 1.5 years for everything to break and for the first owner to fix it all for you. Hell, I have bought brand new cars that the battery died in the first couple months of driving it off the lot, and my sister bought a Taurus from Ford the first year it was produced and had to trade it back in because of all the problems it had, and her husband was a professional mechanic. If you think you are going to buy a boat brand new and not have problems with it, then you need to stop smoking the drugs, it isn't possible. What you want to do is buy from a company that cares about its reputation and will stand behind its products. Oh by the way, the stray current can happen in even old wooden boats, of course, the owners of the boat have to fix that themselves.
No more stray current on this boat (and all others of the same type?), but the damage has already been done. The boat can be scraped.
Thank you. It's not many companies that are willing to stand behind their work. You are real gentleman, and I can't wait to see the Winn's back home on their boat.
Well done for responding so openly HH.
I have been watching The Wynns videos for years and was sorry to see how much trouble they are having with their much anticipated new boat. Heartbreaking stuff for all involved.
As others have said, it is how you deal with the problem that counts. I hope you can fix everything soon so Nikki and Jason can get back to their home and continue their journey.
Well done for fronting up and taking responsibility. 🙏
❤
so then why are the wynns buying an RV and going to alaska?
It's great that HH has stepped up & admitted to failures and what caused them. My concern for the Wynn's and other owners of HH is the other damage caused by these failures such as ALL the metal on the boat rusting out within months, anchor, screws, attachments, etc.. All the pings and dents. The time and expense of finding other home accommodations while repairs were/are being done. I hope HH repairs All these issues!
Well done to HH for the response with the problems on the wynns boat, i’m watching their journey for years. They’re a great couple and give us hours of entertainment on their journey around the world. you’re still one of the best boat builders in the world ,and manufacture a great product. good on you for explaining to the public issues with their boat.😊
Thanks for the support.
Kudos for standing tall and fully backing your product and taking care of the customer. A true testament to your commitment to produce high quality products.. It is a rarity today. Best of luck in the future.
Thank you for your support!
BRAVO HH for raising the bar on customer service - and standing by the commitment to providing solutions for the problems that will always exist, to some degree, when rolling out a new model or design. Service excellence! BRAVO!
@@jamesbridges1107It's possible I don't fully appreciate the extent or seriousness of the boat issues. I'm certainly no expert. I hope the situation will be resolved with all health and safety issues addressed and to the satisfaction of all involved.
Just as someone else already pointed out, good that you came out with this video (which I believe was unavoidable due to the exposure of Wynn’s one) but I’m not so sure about the overall tone of the defensive speech.
I’m a product and yacht designer and I currently live in Shenzhen. I’m not surprised about technical issues affecting a boat and I’m not so naive to ask for a new boat (production boat, short run or one-off doesn’t matter) to be perfect and flawless.
What concerns me is the kind of problems and how much these problems have affected the deck hardware (but not just that).
The electric problem might have been circumscribed to a water pump (possible, maybe?) but it has been affecting the whole circuitry and the whole boat for quite a long time. That’s not a good thing, definitely not something you want to happen on a boat.
You will surely fix it. Will it last? Are you sure you will be able to double check every single critical spot on the boat? No hidden places with some corrosion keep going unseen?
Given the state of the deck hardware, more or less “superficial” (maybe not that much) I don’t know if I would feel comfortable keeping that boat going across the oceans.
Finally, the overall value of that specific boat - as exposed to the media as it is - will be severely compromised if a radical revision is not taken over.
As a designer I usually hate the modern “amazon” way of too easily return and refund. That’s- in my opinion - a horrible practice, as any transaction is a two way deal which demands responsibility and accountability at the same time. However, in this case - judging by what has been on display- I feel that a factory recall and replacement could be a much wiser and fair solution for everyone.
I don’t know how HH handles the SS manufacturing and welding, from the video clips I didn’t see a totally separated and isolated area. That’s absolutely a must for SS, to avoid contamination. It’s something you cannot take lightly. There can’t be the smallest piece of steel or iron anywhere close, in the same closed space or in the same environment.
I don’t want even to think of someone grinding something in the same warehouse, no matter how distanced by the SS).
So far, OK. Wise move, showing your face and some sort of humble responsibility. 50% OK? Maybe? 40%… big question marks still bouncing around.
The Wynns are only the public face of this, other customers have also been affected apparently. So it's not a one-off. I don't disagree with you at all, but whatever the yard agrees with the Wynns would have to apply to the other affected boats, you can't treat them as less important just because they're not on TH-cam. That becomes a big deal for a relatively small yard.
We have hired an independent marine surveyor to tell us what the next best steps should be and we will follow their advice. If it can be repaired, we will repair it. If it needs replacing, we will replace it. But to just quickly react and declare a recall of a $1.5m boat is not the right first step and it would mean much higher prices in our industry if that was the norm. Thanks for commenting.
@ if you read my comment you should have also read that I’m not in favor of the current trend in the consumer world (boosted by Amazon) which totally deresponsibilizes the buyer allowing a too easy and often unmotivated call for return and refund.
Also, I’m well aware that thru a youtube video it’s quite unlikely that we can get enough information to support such a judgment.
The meaning of my comment was more an overview of the unfortunate situation, the apparent complexity of such a malfunction, the possible impact of the protracted exposition to stray current, galvanic corrosion, oxidation and power imbalance on the boat as a whole, with particular emphasis on such a novel design.
It’s evident that our comments on a social media are just a mere speculation and should be always read and taken as such.
However, another aspect and maybe the most relevant one, which equally impacts both the Yard and the Client is the specificity of the situation, which - by the nature itself of the media - transcends the traditional boundaries of the manufacturer/client relationship as the public exposure and resonance of the event will significantly impact both parties in many ways.
In such a situation I wanted to highlight - without going into details - the general and more likely the foreseeable consequences of different choices on the safety and on the value of the boat (on one side) and on the market fallout on the builder on the other side. Taking apart any emotional consideration.
It’s definitely not an easy situation and it’s surely a good idea to get an independent marine surveyor to assess the damages and risks.
BTW, if I were you, I would also hire a well reputed marketing specialist to assess the overall marketing fallout and properly support your evaluation and final decision.
If I spend $1.5 million for a premium boat, I expect a fully tested premium boat. Hull #1 should have been your test hull and sailed for a year before ever offering another to the public. This is the Wynn’s home and they sail it in the open ocean. They should be able to trust it.
@@HHCatamarans And @gonewiththewynns get to submit a report by their choice of independent surveyor too, right?
As a future hh44 owner I appreciate the transparency and accountability. I know Jubel 2.0 is going to be a better boat because of these hurdles!
Yes, and while this has been difficult for the Wynns, at least we will take the learnings from their boat into all our future products. Thanks for leaving a comment.
so then why are the wynns buying an RV and going to alaska?
I watched the Wynn’s video today and towards the end saw that they had visited their boat to perform necessary maintenance on the boat AND IT WAS SITTING IN THE WATER!!! It was NOT being worked on/repaired by HH! That was obvious. They mentioned an ongoing negotiation… wow, how disappointing to see nothing is being done to fix the boat at all!
We want nothing more than to see Curiosity repaired and back underway. Hopefully we can share more soon.
Thank you all at HH for taking the time to make this video. My wife and I have been watching the Wynns since they started on TH-cam. They are like family, loved. We have also loved HH like family. HH will succeed as a manufacturer of gorgeous catamaran boats because of great family values. Please never change your commitment to the product and
your customers. Stay proud of your employees and yourself, don’t ever look for blame, just learn from your experience and move forward. The end result will always be pride in what your company does with respect to products and the people who buy it. This is the best advertisement for your company and I’m sure the Wynns and all of their followers will get the message out. ❤
Ah. Addressing the panic of those who already ordered the hulls sitting in the factory. You made the right move, almost too late in this video. But, after the Wynns have been out of a boat for months. As a career marketer, I can tell you will need to show happy boat owners very soon to recover from this.
This is just a fantastic way of responding. I would happily buy a HH catamaran after watching this. This is the way to address issues.
The 3 Rs. Its a proven formula for dealing with client/customer issues. Respect, Remorse & Reparation. Good to see HH addressing the 3 Rs.
Thank you for commenting. We are committed to doing the right thing for all of our customers.
Growing pains happen with any new product. Great video, hopefully what you find prevents problems with your future boats. Glad you’re able to put out a timely response in a place it’ll be seen.
Thanks for the support.
Errant electric current seems like should have diagnosed sooner. Better grounding of water pumps?
How refreshing to see a company stand up and guide their team and their customers through the difficulties of new products in the market. Hats off to you gentlemen
This is the proper way to address an issue!! Taking accountability and making it right! Good of you as a company to do so! 👏 RESPECT 💯
Well done guys, take a lot to sit and be as open and honest as this, and doing the right thing, well done
Class act, detailed discussion of the issues. The Wynns are absolutely "The Gold Standard of Ambassadors" a company could have on their team. So happy to hear HH is working thru all the engineering & new product issues. Please take care of the Wynns, and show the world how a company that takes care of its customers does the right thing! The Wynns are patient, professional, understanding and loved by their audience.
Kudo’s to you guys for “FALLING ON YOUR SWORDS”. So much RESPECT for taking this angle and holding yourselves accountable. Great job men!!!
As a Customer Service Rep, you are Right on "the front lines." Thank you for stepping up (the Wynns plainly said they were in talks with you). This video proves it. Thank you from a front-line person who takes the calls and starts the process.
so then why are the wynns buying an RV and going to alaska?
Its good to hear a company coming out publicly, owning and correcting the issues, mistakes, etc and making it right for customers. Your customer loyalty will be rewarded.
Excellent response.
I did not hear you mention how you will address the corroded items that already show damage like rigging, hardware, anchor chain, metallic fittings, valves, thru hull fittings, etc.
We want nothing more than to see Curiosity repaired and back underway. Hopefully we can share more soon.
The Wynns are good ambassadors for the products they use and its great to see their efforts are not wasted, with the excellent backup you are undertaking.
A very positive brand.
I know videos like this are hard and a huge risk for a business. This video is a perfect example of how you do it right! I love that you were honest, and straight forward. You addressed every problem, you took ownership where you needed too. And you also stressed that you are really trying to build a whole new kind of boat, and there are challenges that come along with that. You even talked about your customers as partners. Well done!
If I ever buy a boat it will be from HH.
Very professional, and very responsive. Thank you for setting the standard… I’m not just design and innovation, but also in handling challenges!
I’ve been following the Wynns for quite a few years now. Even though they don’t know me from a whole in the wall, I feel quite protective of them and distressed for what they’ve been going through. Thank you for stepping up to the plate and making things right. They deserve a great boat. Thank you.
This is far better than a PR statement from a professional speaker with a script. Happy you addressed the actual issues, admitted mistakes and are working to make things right for not just the Wynns but other boat owners that may have these same issues.
Great to see a company standing behind their products!
Kudos to you for posting this and being open with the explanations. It's unfortunate that relatively simple things can cause so many issues, but hopefully you've tracked them all down. Onwards and upwards!
They are ’Lessons Learned’, growing pains and an opportunity to show up as a responsible organization.
Kudos to your response video.
Thank you for showing up and being responsible.
Thank you for being accountable and looking after your customers. It is a beautiful CAT.
We're doing our best to make it right.
“Thank you” , what are you thanking them for? You have nothing invested with them, it’s like you’re thanking them for taking care of the wynns. Very strange
@@Steve-qn8gn Your grumpy comment is strange. It never hurts to be positive and to recognize integrity.
@@FlightMojo it doesn’t hurt to be positive but it does hurt when you are positively reinforcing a company that has done bad work. I would say time and place fore everything.
@@Steve-qn8gn I am impressed with the boat, and their company practices. I think they'll have no shortage of sales. You should look elsewhere if you don't like how they do business. It seems your perspective here is the minority.
One of the hardest things to do in life is to take accountability, but when we do, it leads to healing for all in involved. In this case, I suspect that it will lead to a much improved product and happy adventures for many families. Thank you for maintaining high integrity.
Thank you for the support!
@@jeremiahmurphy1524 actually the hardest thing is to not release something that hasn’t been tested for the long term and not to rush it. I really do not understand the boating market. How in the world can you not at least put these solar panels out for 6 months, 10 months, a year? How can you not have someone check someone’s work after completion? Is there a signature of the employee after work has been completed? If you look at some of the repairs made to the Wynns boat in the videos. It looks a mess, no clean up at the end of the day, no wipe down at the end of the day. Imagine if this were a plane…
Excellent response. I love the transparency. Many times I hear the client gets paid off and on the way out they have to sign a non-disclosure agreement.
Well done. Congratulations.
I've been following the Wynns since they were travelling around the U.S. in a motorhome. It's been so tough to watch the multitude of problems they've had with their new boat. But it is also so assuring to see you guys from H&H step up, acknowledge the issues, and commit to fixing them all up. Great job!!
Talk is cheap, so we'll see. The Wynns have been totally screwed over by this company"s fundamental design error. Their boat should be replaced.
@@DavidJones-wy4ch I hear you, but I don’t share your conclusion.
Innovation is incredibly difficult, and it truly only gets better when you are able to gather more data and improve your ideas. In this sense, the Wynns and HH are critical partners.
I also believe the Wynns embrace mistakes as crucial learning opportunities.
As others have rightly said, what will define HH and this vessel is in how they stand behind it. In that regard, accountability and ownership are massive steps in the right direction.
They had a lot of issues with their first boat too. The ones with this HH boat seem much more serious though. I'm mostly concerned with the metal corrosion.
Your integrity, transparency, ownership of the issues, and commitment to your customers is commendable. Easy to see why the Wynn's have faith in HH to set things right. If only more companies had your integrity and commitment to excellence.
Thank you for standing behind your build, the Wynns are good people.
Prop's to both of you for sitting down and putting this video out. Owning the issues and making it right, to bad more boat builders don't do this.
Thanks for the kind words.
Excellent that you confront these things, its all about customer service and you are doing an outstanding job. Keep being honest and you simply can't lose.
As a follower of the Wynns, I am SO glad to hear their problems have been worked out. As an aside on their videos they did show frustration of course, who wouldn’t. BUT I do not ever recall them ever having anything negative to say about your company, but just the opposite. They have always praised HH and stood by their decision of picking you to build their new home. 👍
Wish more companies had this kind of integrity and dedication to their product line. Love that you are extending the warranty. Great move!!
Positive and taking ownership a MASSIVE shoutout for your approach and the management style of the family and company. Kudos!!! Big Time !
This is a master class in how to deal with a situation like this .
Very impressed to see. you guys come out and address these issues. Perfectly understandable and nice to see you doing the right thing. Love your designs and love seeing your boats on the water.
Much appreciated!
Thank you for responding in the way you have. I was worried when I watched the video last weekend and I’m relieved that you are tackling this head on.
Thank you for watching.
Hats off to you guys, more companies should take this approach to fixing things. From what I have seen the Wynns have always spoken about how good your organization has been to deal with. Keep up the great work.
Things like this will happen, and it's all about making it right. Glad to see a company trying to make it right.
This is a company that has accountability at a 100% level. Thank you for the Wynns that tested the heck out of your boat and found lots of areas for improvement. More power to you guys and keep it up!
I like the wynns but they did come across as that customer that calls for every little thing and you end up acting as their personal assistant as you baby their personality. I watch the channel and they are obviously nice people but some of their disappointments were conveyed as kind of you know rolls eyes overblown. Yes their issues were major to minor and they understood that I just think they looked a little defeated for an overall picture that didn’t look so bad if you looked at it from a sort of aerial distant view. What I mean is it looked like a lot of the stuff bothered them more then is probably healthy . They seem like stress or anxiety is maybe a diagnosis they have? Not sure but anyways I’m just nitpicking. Thank you for making their boat right ; that’s just good business even if it squeezes the pockets.
Thank you for taking the time to publish an update. That is a beautiful boat, but the stray current issue would make owning it a nightmare.
There is really only one honorable thing to do - to offer the Wynns a new boat. Can you imagine the repercussions to HH if the Wynns end up in an emergency life raft out in the ocean somewhere, hoping to get found due to catastrophic failures with Curiosity. HH should keep Curiosity maybe as a loaner, and present a new catamaran to the Wynns.
Definitely this
The boat is fine.... it was the electrical (batteries) that were the main reason. That would be dumb to give them a another boat when the hull and 99% of it are fine. Fixing the battery issue and solar plus fridge is the cause and they are getting that fixed.
@@themanironmask What about all that damage to all that metal work caused by the stray current?
👍😎🏁
@@themanironmaskevery bit of metal on that boat is corroded. Every bolt. Every screw. Even the super expensive anchor chain is now unusable.
It's always great to see a company stand behind their product and address any flaws they could not have seen during the build process. Great job HH, don't stray from these values and you're company will soar above all others!
This is the way companies need to approach issues like this, I’m sure it’s super frustrating to hunting all these issues but it sounds like you’re handling it correctly. Keep it up.
Thank you for making this video. It further demonstrates why the Wynns chose your team to make their boat. It's refreshing to know that you would take the time to make a video to explain what was going on and why things didn't work as they should have from the start for a couple that many of us watch and want to see them succeed in this new phase of their on-the-water lifestyle. I've been watching those two since they started their journey in a motorhome and watched them when they switched to a catamaran. It's good to know that you're taking their problems seriously and are doing whatever it takes to make their home safe and long-lasting.
Thanks for your support, we appreciate it!
If I was a yachtie I'd be proud to deal with you. Your ownership and candid response, in my view elevates you guys and your company from the masses of other commercial entities who spend time and money avoiding responsibility, so well done and my compliments on your sincerity and desire to support your customers.
Thank you for your kind words and support.
It is a true statement of character, not only the leadership but the entire company. There were mistakes some where directly ours others were sourced. But we will fix them and extend the coverage to insure we get it right. Positive and I hope your company never changes , and continues to prosper
We all want the best for both sides - I'm sure you will do your best to make things right. The wynn's will be glad to heap praise on the boat they had so much faith in along with your company. Good luck to both of you.
I have been following the Wynns for years and have very much enjoyed watching the new boat process. I appreciate how respectfully honest they are. I think they chose wisely when they picked HH to build their boat. In spite of the headaches that come with innovation, if appears as though HH has acted with integrity. While I feel for all of you going though these challenges, it's been refreshing and encouraging to watch. If I was in the market for a boat, I'd buy HH. Definitely would recommend them to anyone looking.❤
so then why are the wynns buying an RV and going to alaska?
I have zero interest in ever owning a sailboat but have appreciated the Wynn’s and HH responses to the reality of a new product coming to market and the follow through.
I started following the Wynn’s for RV content and find sailing fascinating but need my forests and mountains.
The extent of electrolysis is pretty bad and all fittings and metal hardware have been affected to a point of repla ement.. hopefully engine hasn't suffered. Too much from the issues! The Winns Are Awesome People and hope the company will Treat them very kindly fir their stress loss of travel and e tra expenses while enduring this trial! Hope the Best for All!
Outstanding. That is how you deal with issues. Chapeau!
Thank you!
Honesty and integrity is priceless.
Humility in the marine industry is unusual, so good on you for putting out this video. And action's speak volumes, talk is cheap. Stand proud of the crowd with integrity...
I think it is great that HH is taking responsibility. So many people want to pass the buck and blame it on others. That said, if I were the Wynns, I would want an new boat. I would be worried that anything made out of metal has been compromised and might fail.
I think all of us who have been following the Wynns for years felt their heartbreak when the glossy new perfect catamaran they had been so eagerly awaiting turned out to have such teething problems. Everybody expects a new design to have some issues, and any new boat will have minor teething problems, but the list did seem long for them. It's very good to hear the full acknowledgement from HH, the determination to get it right, and especially the extension on the warranty for things arising from the stray current problems, because there is every chance that it will have longer-term problems caused by that fault. Good video, HH.
It's a boat. I have owned many and all of them have some issues. As you stated, how a company stands behind their product is what matters. This video is a great response to their video. I completely understand their frustration as owners who use their boat as their home and I feel their video was done in good taste considering their frustrations. I can only hope that once everything is resolved, both parties remain friends and they ambassadors to your product. Kudos to you for the response video. I feel it is a good and measured response to the issues they have/are facing. When I find myself in a financial situation I can free myself from dry land to do the same as the Wynns, I would happily purchase your product. Well done sirs.
HH, well done indeed 🍁
I am so glad you did this.
I am glad you are helping the Wynn's.
Kudos to your company.
Thanks for the support.
Well done. Owning up to the problems and making it right. Such small yet frustrating issues to deal with. Glad you figured out the source the current.
Anybody with the money to buy an HH will know that creating a great product does not mean that things can never go wrong - they always will -, but that it all comes down to how you deal with problems, fix them and learn from them. I can't wait to see the HH44 at LGM in April! This has not diminished my interest in this yacht. If anything, I feel in good hands with HH. So thank you for your openness and honesty!
Its honorable for you to discuss these issues openly.
40 years in the customer service business, i learned a lot. The most important thing was that you don't become known for success as much as you get recognition and praise for how you handle the problems. This leads to a growing business. Great video.
Stand up company for sure! It’s company like these that although minor issues can present themselves; keeping abreast of their clientele problems that arise and rectifying them is what produces bespoke companies in which future customers want when considering the production of their product! Good on you guys!!!!!!!
Having just been at the HH factory this week and seeing the massive work that the team are putting in to make things right, I’m impressed with the steps they’re taking. I also have to say our boat which is in build is looking better than I expected!!!!
I’ll post a video of my visit (3rd vid) shortly.
I can’t wait to be on the water on my HH next year starting our 3rd lap of the globe.
Thank you for your trust and support Mr. Page!
I always tell my customers that its not about what we do as a company when everything is going great. Its about what we do as a company when there is a problem and how we can step up to make it right. Great job HH !
Remarkable contrast to how the Leopard/R&C and Lagoon have addressed their issues. Well done gentlemen.
Yes, well undoubtedly HH have seen the nightmare that unfolded for Lagoon with Parlay Revival and are trying their best to protect a small company after what can only be seen as a failure of sea trials on a newly designed boat. I hope HH and other manufactures learn some new techniques for testing all aspects of their craft before putting their product in the hands of people for a use case that could one day, prove life critical.
True, and R&C/Leopard.. ohh and marsaudon… ohh and Rapido…. Ohh…
Bravo!! It's not about falling down, it's about what you do when you get back up....The 3 steps of Corrective and Preventive Actions - 1. What went wrong 2. How do we fix it 3. How to make sure it doesn't happen again
If I could buy a boat right now, after this video and the obvious respect the Wynns have for you I would buy from you. Amazing!
I love that you guys are standing by your product its becoming rare in this day and age.
Doing this video just put you up a lot of points. Takes a lot of courage and bravery. Bravo! 👏🏽 Can’t wait to see how you make it right for Jason & Nikki. 🎉♥️
This video is great! I'm super glad to hear you're doing everything you can to make it right! I also feel like the Wynn's have greatly expressed how much they love their boat and the support they have been getting from HH. I think posting this is going above and beyond! Good job!
This is what we need in this industries ! Company that are looking after Customer! Love you HH
Great job taking ownership and standing behind your product. This is how all companies should operate.
Yep I agree !
The 2 things that sets the best from competitors is customer service and support ! 😊
This honesty and resolve to "make it right" would make me more inclined to look at HH than any flashy marketing campaign. We invest so much time, money, and heart into our boats. To be confident the builder is willing to resolve issues when they arise is invaluable. Nice work HH!
You described only the tiny tip of the giant iceberg. corrosion from stray current is usually localized. Why then did every single metal fitting corrode? Including the anchor chain? Because the carbon fiber hull is acting as a massive conductor and likely none of the fittings is properly isolated. Huge production error.
I wasn't aware of this issue with carbon fibre. That's a pretty major flaw for a material that boats are made out of. The tip of the iceberg indeed! I'm surprised no one else is pointing this out, as it seems so obvious once you understand the properties of the material. As one commenter said, the metal components on this boat have aged a hundred years in just a few months.
I'm actually planning to start building a boat of my own design soon, out of composite materials including carbon fibre. I really need to learn more on this topic before I go down the whole path of carbon fibre. You said, "the carbon fiber hull is acting as a massive conductor and likely none of the fittings is properly isolated." Can you expand on this please?