Roles And Responsibilities of a ServiceNow BA Business Analyst (Part 1)

This video is part of ServiceNow's Community-Created Content Program and is associated with the Now Learning course: Project Roles and Responsibilities: Business Analyst (Link below)
If you'd like to watch this video as part of the Now Learning course and also achieve the related Now Learning course badge, please access the course per the link below.
Objectives for Part 1:
• Explore a common list of business analyst responsibilities within a ServiceNow project
• Understand why the business analyst is an important member of a project team
• Learn how to utilize the Discovery and Validation stages during requirements gathering
In the context of project roles and responsibilities, a business analyst, otherwise known as a “BA,” can mean many different things depending on who you ask or where you work, but…there are some similarities across the ecosystem. Understanding the responsibilities of each member on your team is highly recommended, regardless of your specific role. The Business Analyst is a key contributor and shouldn’t be underestimated.
0:00 - Intro
1:01 - Business Analyst Common Responsibilities
1:40 - Importance of a business analyst
1:55 - Forming Partnerships
2:26 - Requirements Gathering
3:14 - Discovery Stage
3:55 - Discovery Methods
5:44 - Validation Stage
6:18 - Recap Objectives
6:39 - Part 2 Preview
LinkedIn: / allenandreas
ServiceNow: www.servicenow...
Now Learning Course: nowlearning.se...

[@kclayton5297]

This is more informative and detailed than anything else I’ve found so far. Thank you!

[@Allenovation]

Thank you for the kind words! Don’t forget to check out part 2, if you haven’t already. BAs are the unsung heroes! 😊

[@esamahmed5047]

Well done, this is very helpful

[@Allenovation]

Thank you for the kind words! Glad it was helpful to you!

[@1215GRAHAM]

How would one go about becoming a BA with little IT experience?

[@Allenovation]

Hi, you don't need IT experience to become a Business Analyst. A BA is a role in all sorts of industries. With that said, being aware of what a BA does and then having a basic understanding of ServiceNow would be something you could strive for and then that will help you get a job as a BA.

[@zaofactor]

I'm a Tech BA specializing in ServiceNow (SNOW). For me, I have close to an admin's knowledge in SNOW, which I obtained through an apprenticeship. If you are going to do anything regarding the implementation, or configuration of the platform, I would suggest going through this channel, other SNOW centered channels, and the "Now Learning" site from ServiceNow themselves. I did not have a lot of experience in my current role before starting, but I had the knowledge of the platform that got me the role.