Rogers unsure when service will return after nationwide outage
ฝัง
- เผยแพร่เมื่อ 7 ก.ค. 2022
- 'At this point, I think we can reassure Canadians that this is not a cyber attack,' said Parliamentary Secretary Greg Fergus of Rogers' Canada-wide outage, citing early analysis from the Communications Security Establishment, a Canadian spy agency that focuses on electronic surveillance.
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This is exactly why the Shaw/Rogers merger should never be allowed to happen. We don"t need more monopoly - in fact, we need more telecom companies/competition in Canada.
If they merged I wouldn't have TV or phones!
@@professordogwood8985 So? The world doesn't revolve around you and convenience isn't important. Get your priorities straight .... Grow up...
He never ask your opinion attention seeker.
@@sgq1512 You're absolutely wrong! The world does revolve around me and I'm entitled to internet, cellular, and television whenever I want.
If people in India get all this, so should I!
Hear hear, I was thinking the exact same thing.
This is why there needs to be more than 3-4 internet providers; if one goes down, there's still plenty of others
There's only 2. All the others use towers from those 2
Nah, just ONE socialized system...and we'll wait for reasonable rates from a citizen's service that does not price gouge.
@Charlie what decentralized? It’s gonna make networks worse
Buddy, even if there are choices of providers there is no way they’ll offload and let you use another provider on the same day if your internet goes down
@@jdlflagstone6980 That's only somewhat true, and only for cellular. It's not even close to accurate for Internet services.
He didn't answer anything. Or he wasn't allowed to say what really happened.
Lol! If you were in his shoes wwyd? Or answer?
he did he said they don't know yet
that is an answer
He knows nothing just like us after a day’s work
I’m guessing it’s a cyber attack. Anything else would have been fixed already.
This is unacceptable. When so many institutions are reliant on internet service from Rogers, "no ETA" is not good enough.
having outage twice a year is already bad enough, not telling Rogers sheeps when the ETA is...that's just an icing on the cake.
They have not identified root cause. Speculating an ETA would be irresponsible.
He is being honest and that is good enough. Sometimes we really do not have ETA.
How have they failed to identify a root cause after 12+ hours? They have billions in resources, thousands of employees, diagnostic tools, and tech at their disposal. You'd think that they'd beef up any troubleshooting/diagnostics since the last time it happened. It's either incompetence, negligence, or obfuscation at this point.
As far as providing an ETA, it's not irresponsible to provide a rough outline of where you'd like to be in a given amount of time. By leaving it nebulous you're only increasing the distrust and lack of certainty in your customer base. It's far more irresponsible to say we have no answers and we have no idea when things will be restored.
Looks like they just don't want to share the details as it's a big issue to the company, they don't want to lose customers by telling them something about their software failed again. They need to spend time to find a good execuse about something wrong with the thrid party vendor.
A few years ago Verizon was planning on expanding into Canada. Rogers , Bell and Telus were in panic mode cause they don’t like competition.
Come in, Verizon and AT&T, Canada will welcome you with open arms!!
We only have a population of 38 million, less than half require service, there is no market for another company, they would not make enough money to exist.
you do not want Verizon in canada . it was not because of the competition. canada would only have one cell company called Verizon they just to big
They should issue some kind of compensation when the service is back up and running without too many hurdles. If I'm late on a payment as a customer I'm penalized because of the contract. It's only fair.
For last year's one day outage, Rogers exempted customers one month fee. This year the outage is dragging on, then how much will they exempt?😜
You are already lucky if these greedy telecom companies won't increase the price because of extra manpower used to fix the outage.
@John Qilliams Worked through the entire pandemic as a frontliner, bud. This is mainly aimed to businesses who lost hundreds of dollars in transactions in a single day - they shouldn't pay their monthly bill, and get a $2 credit to their account.
I love how the government says it’s not a hack but Rogers doesn’t even know what happened!
👍🏻
I want to know why our banks are connected to Rogers to begin with. This is why there needs to be more than 3 companies for internet, cable/satellite, phone services this is crazy.
Be side they transmit info via the internet? You are welcome to carry gold doubloons but that has proved inconvenient.
@@alisonfraser8231 LOL well i am carrying loonies and twoonies and it's not as inconvenient as not being able to swipe my bank card
@@alisonfraser8231 take gold into any coin shop and walk out with cash instantly.
Are you suggesting that each bank run their own fiber to each and every retailer across the country? That every retailer have a separate machine for each bank?
I agree. I will be switching. My salary which was sent via interac cannot be accessed to deposit so Im very worried about that.
Let me save you 13 mins, he does not know when the internet/ phone services will be restarted. Do not know the root cause. Do not know when it will be restored.
Basically they have no idea of what’s going on.
Has he tried unplugging it and plugging it back in?
😂
Rogers still does not know the root cause of the problem. How can the Federal Government say that this is not likely a cyber attack?
It doesn't look anything like a cyber attack, though if it was then it was damn well coordinated.
It’s probably a cyber attack courtesy of our ‘friends’ at the WEF!
They don't want to admit it they're vulnerability!
@@mysteriouswon6899 Exactly
There vulnerable 😑.
Rogers just needs to unplug their router, wait 10 seconds, and plug it back in.
That'll fix everything.
😂
😂😂😂😂
Luckily i am using bell
Sometimes if you go ipconfig>flushdns>renew, like magic, it works.
They might have been trying that for the whole day hoping one of those attempts will fix it.
So how many will cancel contract with Rogers ????
100% cyber attack
I agree
Thanks to Klaus Schwab and co.
Wow dang.
Yep 👍 I agree! THats why he isn’t saying much! 💯🙌
cyber attack is obv lol :)
“Cheaper than most telecommunications worldwide”?
Canada has one of the most expensive phone plans.
It is not a secret that Canada has the most expensive phone plans in the world!
Why do you think Verizon( or any who ) wants in?
So when they say it was “likely not” it means it “most definitely was”
His body laugaue telling me that he know something
"We cannot speculate"..."we don't understand" ... that's a cyber attack...
Or its automation gone wrong. All of their BGP routers pulled routes over a few minutes, all across the country. They may have accidentally automated a task and applied it to all systems instead of the few they targeted, or they were using some sort of vendor-based solution that had a bug and ended up applying the task to too many systems.
No, it isn't. Oh MY GOD do you people realize how complex these systems are? Last year Rogers went down because of a software update that went wrong.
@@ehalaniehalani2556 my old boss did that... reply all...that was big mistake. Career ending mistake...
@@tf7274 Exactly, like a country-wide reply-all that went horribly wrong.
incorret
Wow,. The rogers guy with ZERO empathy or customer oriented talk, more excuses and avoidance. So comforting to the customers!
Broken again. Only 15 months and it is down again.
Telus hasn't gone down for years.
Bell
Love my Telus service ☺️💞
agree!!!!
@@wendythewitch01 likewise Wendy
@@wendythewitch01 Me too! I've never once had a problem with them. During covid I had financial issues and they worked with me the entire time over it.
And this is why I can't understand why anyone would want or trust a cashless society. It's not likely to happen but when something goes wrong it's often catastrophic.
Whatever's going on here needs to be a reminder going into the future of what can happen when all of your eggs are only in a handful of baskets and genuinely taken into consideration before moving forward.
Cashless society can only work with a country with good connectivity coverage and a robust telecommunications infrastructure, we are not one such country.
Nobody should want to live in a cashless society. This must be vigorously opposed.
Cash is still king in Japan.
Everyone uses cash here
Cash is king!!!
In the midst of a seemingly inevitable transition period where our government is pushing towards digitalizing virtually everything from currency to ID- let this be a lesson to us..
I guarantee if everything were to go digital this would happen more often.
Buddy there is tons of profit not providing a good competitive service and charging over the top for it. That's exactly what got us here. Greed, negligence, nepotism and incompetence.
And Rogers cut back on maintenance in order to boost their profits so it could command a better position in any merger or acquisition.
Is this really surprising? Rogers has been an incompetent company with poor customer service for decades.
👋👋👋👋👋👋
I landed in Cambodia a country that introduced internet barely 12 years ago and I got 10 G of data for less than $15. Only in Canada where internet is so pathetically expensive, for no reason besides it is.
No offence, but 10g is not a lot at all. We have unlimited plans for 10x that price.
@@electricpurple4112 really? I got off the phone with Fido the other day where they were selling 1G for $30. Unlimited was also available in Cambodia for about $28. My point was, phone plans all over the world are insanely cheaper than Canada. That includes making long distance calls. If you’ve traveled enough, you’d know that.
This shows how incompetent Rogers is and why our spineless federal government needs to block the merger with Shaw and to start holding these billion dollar companies accountable.
I'm curious how many companies Roger's has affected buiness wise. FedEx, truckers and other driving companies aren't handing out cash to drivers to fill up tanks. If this lasts any longer how are we supposed to get groceries? Gas? What about pharmaceutical products? If this goes on for days this could hurt the poor community on top of covid
Lmfao
Break up the monopolies. This is ludicrous.
How would that help? Banks are going to connect to one provider that charges the best deal. If that company has a a failure they can't switch to another provider if they are hard wired.
Sidney: Considering the whole population, fewer people (or banks) would be affected by one carrier's outage if there were more carriers with more distinct networks.
Banks learned a lesson, you can’t put all your eggs in one basket. Fail safe measures need to be put in place. This relying on 1 carrier for everything in this hyper connected and digital world is ☠️
@@0011101001101 Only if the banks decide to go with different carriers. Back up service cost big $. Banks are cheap.
This should be a breach of service level of agreement and I think if anyone here is locked into a contract this is a good time to jump out
this is what happens when you have three big telcomes and you depend on one of em for crucial services. Bring in the competition and do not allow Shaw and Rogers to merge
It's not just Rogers customers, most businesses using Interac are out too.
Rogers will be looking at a lot of lawsuits for this debacle.
If the lottery draws my ticket number that I have been playing for 20 years, you think I can sue Rogers for my winnings
Yet merchants are accepting credit cards still, this is bugging my mind, and find it quite suspicious.
definitely
This is why we can't have a cashless society
Revelation 13:16-18
King James Version
16 And he causeth all, both small and great, rich and poor, free and bond, to receive a mark in their right hand, or in their foreheads:
17 And that no man might buy or sell, save he that had the mark, or the name of the beast, or the number of his name.
18 Here is wisdom. Let him that hath understanding count the number of the beast: for it is the number of a man; and his number is Six hundred threescore and six.
This is all Klaus’ fault.
“Too early to speculate” Bro, its almost been 24 hours. How have you not even identified the problem.
There isn’t enough competition in the telecom sector. No one can pay with Interac, even Interac’s backup isp uses rogers infrastructure
Canada's a big country. Many kilometres of wire to investigate. It's why we can charge top dollar and provide bottom shelf service!
Today I painfully realized the colossal stupidity of having my home phone, home internet and mobile phone (Fido) on Rogers network; I was completely cut off from the civilized world and felt like how people must've felt in the middle ages! Rogers must be the most incompetent company in Canada; they offer vital services to millions of people/businesses and they should have multiple redundancies built into their systems to avoid any outage, let alone an outage that lasted 16 hours, at least in my case! I work in IT and this level of incompetence is unheard of, and utterly unacceptable, especially for a behemoth like Rogers. Needless to say, I'm switching to other companies for all the aforementioned services , and by other companies I mean a different company for each service so that if one is down I have others to keep me connected! What a freaking nightmare...
Hopefully you seriously consider diversifying your telecommunication strategy. Yeah it may cost a bit more but you know what, you won't be held hostage when a provider drops the ball or raises its rates!
This is more than Rogers costumers/users...what about every Canadian who uses Interac/ATM machines. Cannot access my money - cannot even buy groceries.
I pulled money out of a ATM today , so not true
@@petrin604 it's very hard to even find a ATM that's working one was empty that I went to today.
@@joshuachipman4163 🤷 I had no problem ATM are everywhere , and credit visa still works
Justin needs to open our country to competition and quit protecting telecom companies and allow US companies such as ATT, Verizon and Star Link is looking pretty juicy about right now. I have internet and no phone and couldn't buy my lotto tickets.
No.
No, we don't need to follow another US bullsh*t.
Oh no boo hoo your poor lottery tickets lmao.
I’ll be switching to Bell once this is all said and done.
Check your bills like a hawk, other than that they are great
And then youll be back after two to three years..
I used chatr I think they r linked... didn't know that. Anyhow me too will be leaving this damn company
@- Bell has a considerable amount more stability than Rogers. I came from a Rogers house - internet went down constantly. Now I’ve had Bell for 8 months. Smooth sailing
Uhh Bell is how you say Rogers is in French!
Answer: we outsourced so many jobs we can't tell what's wrong anymore but dont worry, we've called our vendors and hope they might have an answer sometime today....
From the reactivity of his body language when asked about it being a cyber attack I’d say we definitely can’t rule it out at this point.. Canada becomes so vulnerable from the simplest things like this, and there’s several enemies right now hoping to take us down a peg. If this is the first it certainly won’t be the last!
Exactly
It's called pre conditioning.. after the digital currency takes over - these "attacks" will be happening more and more
@@OnPoint88 "Banks are down for the fifth time this year. Guess I'll be looting my groceries again this week"
@@dr0n3droid I loot my groceries anyway, the "cashless" objective that we are going towards makes it incredibly easy to "accidentally" not swipe an item through the self checkout.
I like the tough questions made by this journalist to both the Rogers’ VP and the government official.
I like this news reporter , she gets to the point and the questions that need to be answered .
Exactly, and the rogers guy unfortunately doesn’t answer any of her questions
i don’t like speculations but they’ve been down for half a day without learning the route cause?
Why do an interview if you can't or won't give answers? All he said was they have no idea what the problem is or when it's going to be fixed. So what was the point of doing an interview?
Because people want to hear it from the person at the top. Ever heard of I want to speak to your manager?
I came out of this situation very lucky. Tried to buy food at grocery store and was surprised when credit card didn't work. Oops I forgot to make the minimum payment last month and was cut off even though full payment was made last night through online banking. So what to do when one has been careless and no longer has access to credit, and the debit doesn't work? It's not like I go into another store buy something and get cash back. As I drove away from the store I remembered the emergency cash in my purse, it's meant to be forgotten, otherwise it wouldn't be there when needed. So I went back and bought what I needed that day, as I said I was lucky. What about the others who don't have some cash tucked away? A lesson learned today about having cash on hand and being more responsible so that credit and such is always available. Because today.. this may just be the beginning.
@@koshka02 yea!
What did you buy?
More affordable? Really... In other countries you pay $10/Month for unlimited phone service - that would be $90/Month if you pay Rogers or Bell
We pay a fraction of that here in Japan with many carriers.
On a related matter, we don’t pay any monthly bank fees because generally banks are rich and Japanese banks aren’t greedy like Canadian banks.
Denmarks cheapest plan is like 3-4 dollars or something like that. Is that crazy or what?
Basically you don't know what happened , that's mean you can't deny version of cyber attack , Mr Rogers!
We don't need to hear from anyone at Rogers. We need to hear a timetable for when other telecom companies are going to be allowed into Canada. If this doesn't underline the need for that, nothing will.
It's nice to see a reporter actually reporting
I’ve worked for near or at minimum wage jobs, and every one of them demanded I never be anything but flawless, or allow anything to go this badly.
CANADA, The country where Internet is one of the most expensive . More than in developping . When i travel i can get 25 giga of data for 15 $ . In canada for 25g you pay 60-70$. Its not fair
Yes it is hard to understand. I don't know if it's because Canada is basically a thin strip of a few large cities or what.
@@8BitNaptime i dont know, maybe because the inventor of telephones Alexander Graham Bell is part canadian and since canada gave the gift of easy telecommunications to the world , the canadian monopolized telecommunications companies wants the big bucks.
Ok,,, many people had doubts as to whether this was a cyber-attack or not. As for me, as soon as the parliamentary assistant to the PM said that the canadian security services ruled the cyber-attack out, all my doubts disappeared. It must have been a cyber-attack.
🎯😂😂😂🤣🤣
LMAO so sus
He said the same thing for every question 😂💀
well she basically asked the same question for 10 minutes straight.
@@Johnny-re9kg TRUE 😂
0:45 we are getting very close to understanding the root cause of the failure
1:50 We dont have a root cause.
Bro, if you were close, you'd know if it was a cyberattack or a damaged equipment issue
It is a far scarier situation if this can happen without an attack.
You could tell the guy was like sinking in the life boat, they are being held hostage like our hospitals, government and millions of individuals. They should pay the criminals so we can get our services back
I work in IT and I can tell you that this can and has happened . For example, if an update is pushed without adequate testing and there is a problem with that update, it can cause a whole system to screech to a halt. Think of Facebook/Meta a few months ago when employees couldn’t even get on the campus with their ID cards to address the Facebook outage. That’s how far reaching and catastrophic a commonplace occurrence like an update can be.
That said, ignoring updates is generally not recommended as they are rolled out for good reason.
I’m not saying it couldn’t be a cyberattack, I just think the above explanation is more likely.
@@s.g2634 the timing indicates it likely is a cyberattack. Whether it is or not, people need to reevaluate the effectiveness physical cash.
@@s.g2634 Then it would be utter incompetence which is worse than a ransomware attack.
@@Loawercs31 sad part we sont even have a back up system that we can switch to in a few hours
This is a warning against the government wanting to implement a central bank digital currency.
Cash is king . Dont let them take it away
I wish I could choose a provider. I don't consider monopolies honest capitalism. We pay too much for too little.
Wow. A person who asked some tuff questions. You go girl
Well they'd better get sure. "It'll be fixed when it's fixed" isn't acceptable. I want a real explaination after this. A technical one, not this "oh whoops we updated the software tee-hee" nonsense they did last time.
This is justifiably going to cost Rogers millions of customers, both residential and in terms of private sector businesses (and perhaps Canadian government institutions as well) and the fact that Rogers has taken most of the day, but still not fixed the problem is incredibly alarming.
That is okay ill take the hint and remove all my cash out of the bank in order to mitigate the obvious test that has occurred today. This outage is not accidental.
Thought same and will tonite and tomorrow.
It's called "Incompetent"
LOVE how you grilled the guests - were getting back to british reporting style. So good to see a reporter who isnt afraid to ask real questions and not stick to some preapproved script.
Rogers deserves every ounce of flak they are getting here. I know first hand - Ive worked for them in the past.
Dear Rogers..Telus offers a waiver of service charges for the affected month!
Allow more providers and let the strong survive.
This is a BIG problem
Jagmeet: let me tell you how poorly the Liberal government has performed.
Jagmeet 2 seconds later: let me go ahead and fully support alongside the Liberal government bypass any form of accountability *big smile + tiktok*
Rogers assured their clients that this is not cyber attack but rather pure incompetence!!
Not first time we had a nation wide outrage with Rogers and definitely not the last time....this is what happen when there's no competition!
Bell Canada is the competition. A small population will only support a few carriers.
I think Rogers stocks are going to drop like crazy along with their customer base!
I swear she was grilling him… in a professional manner !!! Respect 🫡
1000% cyber attack
Why arent the news stations mentioning that this is the third time Rogers has done this to its customers?
Don't worry, this is just a test.
are you good?
Whatever it is it’s ridiculous
Shouldn't Inter-ac and other primary services with Rogers, have a contract that allows Them to have an instant back up provider in unknown situations like this? I sure hope people who needed to call emergency services today were able somehow.
They don"t know the root of the problem, internal or not, but not likely a Cyber Atack...ryyyyyght, if anyone was gonna mess up a communications outfit in Canada, Rogers is obviously the one to hit. Can mess the economy and more in a heartbeat.
Not that Russia could or would do such a thing if They could, just sayin'
CREDIT CARD COMPANIES MAKING MILLIONS 👈🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔 SOMETHING STINKS
They don't need to. The service level agreement they have with Rogers means Rogers is on the hook for millions of dollars of damages quite likely.
This is history in the making..
People using online banking have ZERO access to cash from anywhere. It's kinda huge for a lot of people who now can't buy food or gas.
We're working on it as casually as we dress. senior VP dressed like the landscaper.
He instills nothing but confidence.
😂
Came here to say it was clearly an attack.
How do you know? Are you an expert?
I agree!!! 💯🙌
He’d be saying A LOT MORE than he is! And I can just tell he is hiding something.
@@wendythewitch01 You're not an expert.
@@wendythewitch01 He definitely said a lot without saying anything. His facial expressions when she asked him those key questions. And couldn’t keep eye contact like it was shame. Looks like it will be days before it’s fixed.
I admire your interviewer a lot for really grilling the interviewees, and didn’t back down even when it got pretty uncomfortable.
I don’t believe the Rogers rep actually got called away as anyone would know he was doing an interview for national news, sounds like a prepared getaway excuse to me.
I have internet access today because the Rogers/Shaw deal hasn't gone through yet. This is just convincing me more and more that I absolutely DO NOT want that deal to go through.
Same
I went to Elon, Starlink is good backup. Kinda pricey at 160.00 a month but I think the technology is better. He is setting it up so signals will bounce from Satellite to Satellite so if ground stations go offline in areas the system will still run.
The only outtages I have have had were from massive thunderstorms, no amount of snow has ever diminished signal. Good system.
@@FondelMikeRotch Starlink doesn't have the kind of bandwidth I require for work, or latency.
I’m Japanese and live in Canada. The same trouble happened in Japan just a few days ago. Also, we’re not sure why it happened. I was surprised at the coincidence…. Anyway, I hope this issue will be solved as soon as possible.
What the HELL is an ETA???
Root causes? Did Kamala H. write his script? He forgot to cackle.
10,000% cyberattack
If they pushed an untested software update it's possible that they will have to manually update each piece of infarstructure meaning days until this is fixed
This is a frustrating day for everyone, not just Rogers customers.
This is the third time Rogers has left its customers out to dry, but the last two times it was only cellular connection- this time its the whole grid. Debit cards not working anywhere, this is Russia level disconnectivity on par with Visa leaving Russia because of sanctions.
Incompetency at finest
And I'll be working "very very hard" to call Bell or Telus and make a switch.
"I hope I've answered all of your questions."
You answered none of them....
We need American telecom companies here in Canada. This oligopoly has to end.
We need Verizon. Rogers and Shaw are just school kids
@@jerrys3773 Verizon ? rofl
How about allowing Huawei to feely compete with Rogers for the benefits of the consumers ?..
@@x-creator4460 how about NO.
He didn't have any info and I have no service 😕 😒
I remember a similar thing happened about a year ago but lasted for about a day (or probably less).
Already started moving my business and residential service to bell
rip
This guy didn’t say anything important lol
Why is this guy from the government laughing - pathetic as well.
Unacceptable
This shows that cash will always be around
It may be much more than what we are being told.