Rogers service outage: What went wrong?
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- เผยแพร่เมื่อ 17 ต.ค. 2024
- Millions of customers and businesses were affected by Friday's service outage. Maleeha Sheikh takes a look at the impact and speaks to the Rogers CEO about what may have been behind the massive service disruption.
It's almost as if giving one company a monopoly over so many of our economic services was not a good idea...
It definitely is not a good idea..
Canada should do something about it..
They will do nothing
Bad idea! Just a bad idea all around!
That's the free market at play for you! Or maybe we should have government interference and regulations after all?
It's almost as if voting for neoliberal capitalists with blue and red colours election after election whose sole job is to accumulate the number of yachts for these corporations while taking more from the commoner was not a good idea. But they manage to trick people by trying to divide people along racial, religious, gender, abortion lines so that people infight and keep these neoliberal capitalists in power perpetually while the neoliberal capitalist system makes life bad for everyone regardless of race, religion, and gender by taking more from them and giving even more to the small few birth advantaged yacht collectors. Don't you ever wonder why the media is always trying to stir up racial, religious, and gender conflict? They never come out and say breaking news for the past 4 decades neoliberal capitalism has been making the rich born richer while causing inflation, wage stagnation, unaffordable housing, unaffordable food, unaffordable gas, cutting health and education, for the majority of the population regardless of racial, religious, and gender differences. When will people wake up and stop willingly giving power to their oppressors I don't know.
Rogers will just apologize and pro rate the monthly bills by only ONE day, which probably is $2 or 3$. But the damage it did to small business owners during the outage is thousands of $$$. Sad but true!! 🤔
not to mention work from home people who lost a days wage
Can’t even buy a tasty drink with $1
Pfffft... does the dentist pay lost wage because the appointment started 45min late?
@@Scotian6444 why shouldn't they ?
@@Scotian6444 I work front office at a dental clinic. That day, there was about 9 people scheduled and only one person showed up. But the dentist needs to be there in case someone shows up. The dentist does not get paid unless they do services. Not per hour. So yeah.
Rogers explanation does not hold water. Are their systems that fragile that an overloaded server would black out the entire nation for a whole day?
Not plausible.
WE NEED MORE COMPETITION IN THE MARKET.
Did he mention ‘server’? It was the routers, of which they have hundreds, that probably started sending signals to the wrong locations.
Very plausible.
@@glazedguava7984 Yes doubling down on Infrastructure isn't always ideal, but each telecom should own as much as possible. For example, CRTC should force cell tower owners to allow competitors to rent space for their antennas. I know Telus and Bell have an agreement between them to allow this.
@@dev00008 Exactly. Where I'm at, I have no other options than Cogeco cable. So when my line got ripped off my house(and only my house) it took them 2 weeks and, 2 failed appointments + lies to actually get it fixed. There should be competitors available to fix the lines and offer services.
@@troyjollimore4100 Yes, it was a routing issue. It's hard for most people to understand how a very simple routing configuration error can entirely collapse a network. Routing issues can be a total nightmare. Like we experienced.
Never would have guessed Rogers was your "parent company"; what with all the hard hitting questions you asked like "why does the Canadian government allow these companies to have monopolies" or "if they keep experiencing mass outages like this every year, could it be because of all the outsourcing they are doing with jobs overseas?" or "how can this same problem have occurred last year, and this year? Could it be their network is not as secure as they claim?" Oh, that's right you didn't ask ANY of these questions. Just a soft ball story.
You said that perfectly, that’s something that even the blind would be able to see.
*would've* - short for would have
say it with me friends. the sooner you learn it, the better : weile xijinping de rongyao
@@stephenmaximo4017 I apologize, when I missed the V for the F, auto correct did its thing. Does somehow interfere in the message I am trying to portray?
@@gigi6374 Actually, as soon as I saw would of, I stopped reading. Sorry
Always keep cash on hand
Good reminder the digital ID is a bad idea and cash should always be accepted
They did this to switch over to digital hahaha
So much for a cashless society. Lesson learned.
digital ID, no they want to force Chinese social credit scores on us all worldwide. An outage could even be done on purpose as a result, to simply cull the population down. The globalists for you, they don't seem very nice at all really.
@@jarod144 EXACTLY,,, WAS PLANNED
YES, my first thought too, great idea this cashless society. 🤦♀️
Thanks to this, now we can fully understand how world would look like for those with cut off digital ID privileges.
Why didn't they just try turning it Off and On. Seems to be the standard reply when you call them for help.
Please note: City News is a wholly-owned multimedia division of Rogers Communications. CBC interviews were cancelled when they asked about the monopolization of communication and the national security risk this causes.
Also explains why CityNews is trying to pretend the blackout was "almost 15 hours" when it was actually closer to 24 hours.
Yes that's why I always put a thumbs down to CBC, CityNews, and any medias that belongs to the govern.
@@floraamazon8 CBC was the only news agency actually doing their job while the others owned by media giants Rogers and Bell just tried to gloss over the event. In Canada it appears CBC and Marketplace are the only actual news sources to trust.
A class action lawsuit is coming. Rogers, prepare to be hit hard.
Government of Canada must open up internet provider competition. STOP THE MONOPOLIES ON INTERNET, CELL PHONE, TELECOMMUNICATIONS. Open up the Canadian market. And we must KEEP PAPER MONEY!!!
Oligopoly not monopoly
Too late man, Trudeau potato is in charge…he’s all for the totalitarianism lol. He wants control of all media and telecommunication companies.
Our money isn’t paper. It’s plastic.
we need to vote better, stop voting Lib.
@@michaelwarren202 according to Elections Canada, 100k ballots weren’t counted.
I still have no wifi. They’re not being honest
As a CASH only person..... It was the best day ever. Wake up call to what happens when you put ALL your eggs in the technology.
CASH is King!
There is nothing wrong with Cash, but Electronic transactions are just much better.
Rogers just achieved what North Korean/ Russian hackers could not
WHY do you ignore CIA hackers,,,propagandized ?
what are you talking about? Remember the pipe line last year?
That is bull poop that nearly 100% of customers have full service!!! It is Sunday and I still can’t get online! TH-cam works, texting and phone now work and a couple apps but most of my apps & the ability to open webpages STILL does NOT work! We can’t order our groceries nor watch tv! This is crazy!!!
Better be a month free service at least
An apology is not enough
We will never hear the truth.
Do not allow Canada to go to a cashless society dependent upon technology; now you can see what can go wrong, always have some cash on hand.
I’m tired of Rogers and I’m tired of the monopoly in Canada. Clearly the government needs to allow way more providers, which is going to be better for customers in the end.
Good luck with the cashless society
Next will be the banks and all our money gone
Enough is enough! I have been enough and fed up with Rogers for along time ago! Bye bye Rogers forever!
IT WAS EXECUTED PERFECTLY ,,, YOU CANT STOP WHAT IS COMING ,,KISS IT ALL GOODBYE IF YOU DONT COMPLY NOW ,,
It's Monday and Rogers TV and internet are still not working properly. Internet is slow and TV is constantly freezing and voice and picture not synchronized. What is wrong with Rogers systems?
Service will be restored and Canadians will do nothing as usual because they can't. LOL
ALL pLanned
What kind of update did Rogers do? I want to know...
Its great that Rogers is crediting all their cell phone and television customers (but seriously why would you pay for any service from Rogers moving forward) - but what about EVERY Canadian who couldn't use an ATM or had automatic monthly payments not withdrawn from their CIBC account causing havoc with creditors? This had me scrambling on Saturday to correct the problems caused by Rogers....what do I get for my time? Rogers is responsible for every business in Canada on Friday not earning their usual income. They OWE every Canadian. BOYCOTT ROGERS and the government needs to legislate improved banking practices that no longer rely on Rogers. Ted Turner turned hundreds of times in his grave on Friday...and rightly so.
This should be a wake up call to rethink your business surrounding digital technology. This is why you have some cash money... stashed away in some drawer.
Were Rogers customers aware that there would be a maintenance update on that date during those times? Was a notice sent out?
99.999% of these updates are completely transparent, and harmless.
someone decided to push an untested update live to production on a friday, classic!
@@RajinderYadav What makes you think it was untested? It was also rolled out the night before, with the systems being overwhelmed Friday morning.
How come Bell or Cogeco or Telus, etc. never have big problems like this? Do they test better their upgrades before unleashing them to the public? If Rogers was super cheap for customers, I could understand. But they're not - so where is all that money going to if not for top end security and quality control?
The CEO must resign over this
So much for the digital world and e-commerce. Cash is king, and will always be king! I'm never without a small amount of cash in my wallet.
Totally agree. Blessings.
True
And they will do nothing to make it up to customers because they literally don’t care about any of you.
I still don’t have cable and cannot connect to government service websites, also can’t access hotmail, something going on here nobody is explaining
The solution to this is very simple, I used to work for the telecom
industry... If a customer looses communication with their service
provider, whether due to an outage or lack of cell phone network
coverage, a competitor cell phone provider may step in and offer to
provide service from a notification on the persons cell phone. Once
acknowledged, the carrier that stepped in can then charge the original
provider a " reasonable charge " to assist the customer with service.
No extra charge to the customer will be applied, the charge will be
directed to the original provider. The minimum/maximum days this can go
on for would need to be created by the CRTC / Federal Government. What
this will do is... better QA (quality assurance) when rolling out
"updates" and force providers to provide better coverage in "dead zones"
and rural areas. This may also lower overall billing to customers
since the "reasonable charge" would be based on the customers invoice
charge.
Sorry that was a fallacy. All service was not restored. Mine didn’t come partially until an hour ago. 7:00 am
Imagine this was a social experiment for something bigger to come to see how people would react something like a life changing solar flare we all know the sun can take everything down and we shouldn't take it for granted .
I hope those businesses that lost money during the outage will recover and start making money again
my wifi still isn’t working Fido cmon
Would the Rogers update come from another country?
Software updates happen every single day at all the companies, this is not an excuse to have. Fix your real issue! And government official whoever helped the monopoly in this country should feel shamed
2:42-- yeah we didn't really need to see this.
"The outage started at 5AM" -- No it didn't, it started at 3:45 AM EST. CEO not know what's going on?
He's a CPA, not a network engineer.
He was asleep, so for him it started when he roused at 5pm.
Could you imagine...
That the ppl in power all they have to do is flip a switch...
Then your life is F'ed!
no not really, their life would be F-ed too. who's going to deliver them food? energy, keep things running.
Yeah, I mean, did humans even exist before internet and telecoms? If they did, how did they even survive!?
@@RajinderYadav yeah but what did they flip the switch on you and not them?
@Mark Twain cash is king!
Testing. Testing.
"Is this thing working" Hello, Hello ? Pass me the other thing. Hello, Hello ?
Good to know that Rogers apparently doesn't have any redundancies nor backups for its network, despite that network being mission critical.
When has rogers been Canada's most reliable network? It's Canada's worst network and the most expensive.
Just an outside observer but I can't help but wonder; with so many systems down and so many digital eyes blinded, what could have transpired without anyone being the wiser?
WEF
I don't have service since last Thursday, it's now Monday morning, not everyone is restored yet!
Im just wondering why all banks across canada rely on 1 sevice provider
And the government!
Time for the Roger's CEO to resign, as a show of responsibility for screwing how many millions of Canadians? Twice down in as many years, and each time due to updating the network? These people are supposed to know what they are doing. After all, they are super expensive and outages are inconsistent with the cost of service.
Load an update, network goes down, have an uninstall that will bring the originally working network back on. Install a new hardware, network goes down, re-install the original hardware to bring the system back on. Windows has this install and uninstall facility. Apparently, not Rogers. Total outage after doing something, then go "we don't know what the root cause is !!!???"
Rogers communications company....oxymoron. If they merge with Shaw , this will be a disaster.
rodgers is the worst company this happens to them all the time
This happens once a year now like clockwork. They raise fees by almost $4 a month all at once and thd service continues to get worse. Watch us all get a $4 credit total but a company who makes billions in profits
When it's Profits over People - The People always lose..
Another reason why a Canadian digital currency should never replace CASH no matter how hard they push
Ceo to board members are to blame. Every single one of them should do jail time.
4 hours on hold. only Facebook and TH-cam accessible nothing else and got a long line of nothing from the tech I finally got through to . neighbours on execulink have full service back and come to find out this outage was caused by rogers doing an upgrade .after 15 years with rogers I think it might be time for a change.
Monopolies combined with single point of failure... hear that, Alberta, get more than oil!
Did they do a reboot
wow I did not know Rogers has such a huge footprint n the market place, I never liked Rogers from day one, Bell for life
Yes I will be credited $2.67 cents for no cellphone service for about 19 hours and perhaps the same amounts or $3.00 for no internet and landlines for about 23 hours. I would think Rogers would learn from their past, but it doesn't seems that they're.. We also need more companies in the market perhaps Verizon will be a better fit for me, more competition means less prices.
Shut up coolie
Waawaawaa
Rogers service has always been questionable. I used to be a customer but it was too unreliable with too many attempts to bill you up. Why this guy in the interview called them the most reliable is more like marketing than fact.
I can’t go anywhere without seeing pride flags in most places not a good thing GOD sees it
Shame on you Rogers
Ya, I'm sure they're going to credit all the workers that were sent home by businesses because there was no work for them.
There needs to be a class action lawsuit with everyone that lost money during the outage. What if someone had a heart attack and could not dial out.
You're assuming that Rogers is liable for service outages, I haven't read the fine print but I can't imagine their lawyers didn't prepare for that outcome before getting customers to sign their contract. You're likely entitled to a refund or credit for the service not being provided but to feel entitled to sue for a life insurance policy seems way off to me.
Oh please.
So you get your class action lawsuit, court awards a billion dollars and then what - everyone gets hit with higher bills because Rogers is going to do whatever it can to maintain profits and Bell is going to go along with any excuse to hike their own profts.
A test to reinforce Canadian Internet State Censorship. Its coming Chinada. Great work Teudeau!
Rogers CEO stating the vast majority of Canadians have had their internet restored is a flat out lie. Only google and meta products are working currently. You can google a website, but if you click the link, it doesn't work. Something is going on.
Did you " Try turning it OFF and turning back ON " Ha ha ha. .. .. ..
I think their DNS servers aren't completely functional
What's going on is you don't know what you're talking about.
It's amusing how you think your experience is every one else's. That's cute.
@@glazedguava7984 Good! I was kind of freaking out too! I couldn't find my old clock radio. No info at all!
Same
What is the definition of fascism again?
Planned
WARNING label says .. .. ..
"Always turn the people Off before installing Updates'
Time to move back to Bell for at least one of our phones.
Go to 2:55 to learn "What went wrong?". It was a maintenance update to some of their routers, apparently.
and by crediting accounts they mean a lousy 3 dollar deduction off of one months bill which really doesn't help anyone.
Trial of new kind of pandemic
It was planned. Nothing went wrong
“Maintenance update” is a funny of saying you got hacked.
sorry you couldn't work or make payments yesterday. here's 3 bucks. we cool?
Roger's has been fighting takeover bids and is strapped for cash. They are trying to reduce overhead and wages. They've obviously gutted their network maintenance and engineering department by either outsourcing or, more likely from their excuses, they are depending on their equipment suppliers to provide their tech support.
Which takeover bids are you referring to?
@@dr0n3droid The family is fighting among themselves, plus they are trying to merge with Shaw.
@@alanmacification So...no one has bid to takeover Rogers. That's what I thought.
Great news, we still know Nothing. But, still have the feelzies
Tracking updated
Thank goodness I didn’t need to call 911
I love the one woman equating the pandemic to this 😂😂😂
And that's why you go Bell.
The outage is not over yet. Many fido customers still do not have service.
There is nothing or any One without the earth GOD created let that sink in who has the power
If you don't use cash, you are the POS system.
Oh what a day that was lol no debit anywhere? Lucky I was able to get into the bank and talk to a person like my grandfather did.
A number of us could not book wheel trans to go to medical appointments. Could not call alternative transport. Medications could not be delivered and the list goes on for those of us with disabilities. How would you like to compensate us??????? This is not the first time and the service is not good anyway.
"We had thousands of people trying to figure out the problem" lolol if by team and thousands of people you mean clients then yes.
Rogers and affiliated mobile services , they only will credit only 2 days worth of credit ! That’s it !!! Almost everyone lost too much money in digital sales services and communications errors . That’s nearly not enough ! This is happening once per year now . While everyone’s monthly average is at least $100-$200 .
Across the country, Rogers should be sued for billions of dollars for all the business and lives lost.
What was this about a destroyed Patio?
People talk about suing Rogers. But this is not USA, where lawsuits are lawsuits. Canada is a joke.
Credit cards were working all day.
Interac was affected, so debit cards didn't work and anything else Interac does.
They Got hacked! Easily shows how easy your debit can disappear! Might be normally reliable but outrageously expensive
OPEN YOUR EYES PEOPLE... JUST THE BEGINNING.
DON'T BELIEVE A WORD THEY'RE SAYING, CARRY CASH.