You Won't Believe What Happened When I Wrote Blade HQ an Email!
ฝัง
- เผยแพร่เมื่อ 7 ก.ย. 2024
- I may never buy another knife from Blade HQ and here's why...
↓↓↓↓↓ CLICK FOR LINKS & MORE ↓↓↓↓↓
-------------------------------------------------------------------------------------
Exotac (20% off w/code "MARTYBUGOUT") ► bit.ly/exotacdeals
Survival Gear ☛ kit.co/BudgetB...
Best Budget EDC Folding Pocket Knife ► amzn.to/2lOaylL
Best Budget EDC Pocket Flashlight ► amzn.to/2mHpciI
Best Budget Fixed Blade w/Fire Starter ► amzn.to/2m87jqg
Best Budget Neck Knife w/Fire Starter ► amzn.to/2n2vc1B
Best Budget Emergency Fire Tinder ► amzn.to/2lsZrSR
Best Budget Ferrocerium Fire Starter ► amzn.to/2mpZpuc
Best Budget Personal Water Filter ► amzn.to/2n2uxgI
Best Budget Keychain Multi Tool ► amzn.to/2mpY6eV
Best Budget Keychain Light ► amzn.to/2msLlR5
Best Budget Keychain Tool ► amzn.to/2mHmd9Q
Best Budget Survival Tin Mini Knife ► amzn.to/2m88xSo
-------------------------------------------------------------------------------------
SUBSCRIBE ► / budgetbugout
FOLLOW BUDGET BUGOUT:
Twitter ► / budgetbugout
Instagram ► / budgetbugout
Facebook ► / budgetbugout
Google+ ► plus.google.co...
T-Shirts ► bit.ly/BugoutTees
Free trial of Audible [w/2 free audio books] ► bit.ly/Adble
ZOMBIE APOCALYPSE STORE ► bit.ly/ZombieAp...
-------------------------------------------------------------------------------------
DISCLAIMER:
This video is not sponsored. All opinions on any and all products are my own and I only include items in my videos that I either enjoy or recommend.
Budget Bugout cannot be held liable or responsible for any injuries resulting in the use or misuse of any products mentioned in the video. Viewer accepts any and all liability and understands that they are responsible for their own actions.
I do use affiliate links to make it easy for you to find the items I mention! Your purchases help me create more content and I thank you for your support!
![[Re:all TREASURE] EP.6 in 방콕ㅣ🚩 쩡캠의 방콕 투어 빵 마이 와이 👍](http://i.ytimg.com/vi/uyFw-nItA_s/mqdefault.jpg)
UPDATE: BladeHQ has contacted me and issued me a full refund for my order and has been extremely helpful, apologetic and professional. I plan to return as a Blade HQ customer but I will continue challenging all gear businesses as a customer first and foremost through my platforms. I will continue to speak my mind on your behalf! 👍🔪
Glad it worked out
Appreciate you Budget! 👍🏼
Glad to hear it all worked out, Ive always had good interactions with Blade HQ, only regretted the Skyline XL exclusive it was garbage.
Glad to hear they corrected the issue! I as a customer have had good an bad experience with them. My thoughts are simple you reach out to the knife community like your a part or partner in it, then simply act like it. Its a great community of people, an you profiting from it should hold you to an honest commitment!
If a business screws me over, I no longer do business with them.
Yeah I try to be loyal to small businesses when I can but not if they don’t appreciate me.
You are not being disrespectful. As a paying customer they should reply to your request.
I don’t disagree… 🤷🏻♂️
When Blade HQ was in Utah I loved shopping in the store. I've had negative experiences online with them. GP Knives is my new go to. Ten knives and zero problems.
True! 👍 I visited them in Lehi, UT and had a good time at their store! 😊
You are completely reasonable in expecting a answer or call back. You are also correct that we your viewers don’t have direct access to big manufacturers. Sounds like Blade HQ needs to revamp their customer service department.
I appreciate it and agreed. At SHOT Show undisclosed individuals told me that this is a big issue Blade HQ is having with their Customer Service team.
It’s not that, you wouldn’t think so many people buy many knives till you work there.
You are NOT being unreasonable. It’s a neck knife, retention is very important.
Thanks Mike and yeah I agree
@@BudgetBugout I have a SPEW and it is great. They should absolutely take care of you quickly and make it right.
Not responding to emails like they did is something I would expect from one of those sketchy Amazon companies from China, and then you can at least reach out to Amazon directly
Agreed. Yeah Amazon will replace items you purchase through them and BHQ claims to do the same (I spoke to BHQ at SHOT and they confirmed this).
I purchased from blade HQ and the knife rolled the edge the first time I used it. It was not a cheap knife it just had a bad heat treatment I believe. Blade HQ said they would not take it back and I had to contact the manufacturer. They said to send it back to blade HQ and they said again it wasn't their problem. I will never ever deal with them again. I now only purchase local even at a higher cost the customer service is better and face to face interaction is always a better way to go.
Oh wow! 😮 That’s really unfortunate, I appreciate the insight!
I won’t buy knifes from them anymore for a similar situation
Sorry to hear that man
If you're being honest and not seeking revenge then you're entirely within reasonable boundaries.
Yeah I just want things to be improved for us all… 🤷🏻♂️
Smkw and knife center have the best customer service IMO.. Some of the smaller guys are great also.. The Knife guy for instance personally called me and found me a double black Malibu I was looking for and he does know me from Adam
Oh nice, thanks for the feedback. I think the smaller are better in some ways because they can dedicate the time to issues and the bigger ones (Knifecenter or even Amazon) have plenty of employees to keep the operations going. BHQ seems to be in between those 2 worlds.
After about 4 purchases, I’ve never had an issue with Blade HQ, but you absolutely have the right to make this video.
Yeah I’m hoping my experience is unique but I still feel it’s worth sharing (apparently I’m not alone unfortunately). I will say that this is the first time I’ve needed their customer support in a decade of ordering from them so this is the first time I’ve needed them to deliver (so to speak 🤣).
I think it’s fair for you to respond this way. Your reaction is one that any average customer might have and you shouldn’t be denied that simply because you have a TH-cam channel. In addition, as a viewer, I wish more TH-camrs were this open and honest. My experiences have been positive with them and I hope this is an isolated issue and not a sign of things to come but the only way we’ll ever know is if people share their experiences. Thanks for the video!
Well said! I appreciate it. Yeah I’ve had a good experience with them until recently but I feel it would be wrong to ignore this glaring issue.
Before Bladehq moved their customer service from Utah to Virginia, they were the BEST, and i exclusively shopped with them, since they were so responsive. Ever since they moved it's gone downhill. they tried to save money and cut corners. this is what happens.
Customer service is the backbone for any business selling anything. If they treat people like they are insignificant, those people won’t return. It’s possible for a bad experience to go either way. Your experience is bad for the company, it’s as simple as that.
Totally agree 👍
I always buy from Knife Center. But last December, the knife I wanted was out of stock. So I went on Blade HQ, submitted my info but it didn’t go through because I live in New York. I did get the knife eventually. I had to wait another week. I will never buy from Blade HQ. I thought that was pathetic of them.
Ah yeah that makes sense
I rarely had any issue with any customer service throughout all the web shopping I've been doing for so many years but now that you mention BHQ.. actually.. I was kinda shocked by the poor reply I had from their custom support regarding my order shipping taking too long (that was several months ago as well). Customer support largely represents your business...
Good video. I hope someone important there at BHQ watches this video and takes the appropriate actions to improve their CS.
Thanks for sharing your experience.
Yeah we will see if they respond. I’ve only told them about 10 times at this point! 😂
@@BudgetBugout Amazing in today's connected world that a company would risk a PR hit over $20-30 worth of kydex
They should stand behind what they sell !!
This is hilarious! I literally just clicked onto your channel from the BladeHQ TH-cam page! 😂 I have bought a few knives from them now, but have never had a problem and have never had to deal with them other than ordering.
I have also had horrible luck with the customer service there. I would strongly recommend shopping elsewhere.
Blade HQ get it together.
I hate bad customer service, I am dealing with something like that right now, 3 emails, finally get one response, I responded straight back to the guys response and nothing yet, I know people are busy but that is what customer service is for! There are so many other companies who go above and beyond! I hope they get you lined out!
Yeah I wonder what’s going on with them
Being a blade enthusiast for longer than I care to admit, I’ve noticed a cycle with many knife manufacturers and dealers. I have always enjoyed supporting these up and coming businesses with seemingly good business ethics and personality. But it sees that the more popular companies grow to the point that something happens to them. Not sure if it’s the corporate world taking an interest in them or what but the part I liked in dealing with them disappears and they start operating like a machine...B. HQ being one of them. They seem to reach a peak then start sliding down the other side making room for the next rising star...
Yeah… I’m tracking the changing of the guard in their marketing department (and I’m seeing really good folks leave and inconsistent style of content w/much fewer views). And with the move to another state I wonder if they needed to do a big hiring push for those that couldn’t move with the company? If so, that probably affected most departments.
I stopped buying knives from bladehq a very long time ago for a multitude of reasons. I also avoid knife center. Mostly buy used, but always caution with that by asking many questions and mostly known people who have others to give feedback about.
Did you know the high map pricing is because of these big box stores? And they make a lot from it. And yet you dont get support despite these higher increases.
You’re exactly right. I could pay less elsewhere (not to mention just in shipping alone) but I stayed with BHQ for brand loyalty and the belief that they would assist me if ever needed.
@@BudgetBugout these companies dont care about any of us. Despite what they may say over email or what they say to you in person. Ive learned this is just business. Don't have brand loyalty. Brand loyalty isn't what it used to be.
You're doing Blade HQ a favor. Sounds like you're being honest and nice about it. Who wants a neck knife that falls out of the sheath? And then be ignored? Incredibly bad form at best. But it could be the HQ culture??
I appreciate the comment and yes agreed!
Same deal on my end long story short my son bought me a knife as a gift had it laser engraved all done by blade HQ
The first time I tried to take apart the knife everything was stripped loaded up with lock tight .. called Blade HQ with in 30 days of getting the knife
They told me it had been engraved when ordered they can’t take it back . I asked if they could send me body screws for replacement they said I would need to call Artisan cutlery.. multiple phone calls /emails over 5 months now no response from artisan … called blade hq again this week it’s now January and they referred me to eBay and a few other sights … still northing from artisan cutlery
At this point if this was not a gift from my son I would have thrown it out due to the fact the liner lock has failed and I can’t get it apart to repair it .. I took it to a gun smith paid good money to have it taken apart and the pivot was so full of lock tight it broke coming out so now I have a knife my son paid 135 dollars for that’s put back together with “ make it work” hardware
I will always keep this knife because of what It means to me
But never again buy an Artisan cutlery or CRJB knife again
I will not buy from Blade HQ again … to that end I will be looking to buy American made knife made in the US with US parts only from this point forward
Wow thank you for sharing this!
Totally agree I don’t buy from blade hq anymore. Shipping takes forever and I’ve had multiple knives not even be sent out for two weeks after I purchased them. I had to email them an tell them they never shipped my order and then they finally did it.. not cool
Not cool at all - especially multiple knives! Yeah thanks for sharing Nick!
I used to use blade hq a lot, but moved over to the knife center. I feel there's more value with their knife points system and every time I've sent an email with an issue I've had. They've responded quickly and sort everything out with me. I've even called and had great service a few times without long waits or missed calls. Only call that was missed was because I was working with central time and didn't convert to their hours of operation. I can't speak for bhq on service as I haven't experienced much with them, but my experience with the knife center is great.
I've never ordered through Blade HQ but have through Knife center and SMKW . No problems with the later two.
I don't want to hear about these guys if they are going to be treating people this way.
Agreed 👍
I've not had any bad experiences, but this is why you want to support local businesses. It is always easier to walk in and talk to someone face to face.
I know allot of people like blade HQ. I don't use them anymore. Dlt trading is amazing. Pvk the couple times I used them were great 2.
Good to know! Thanks for sharing!
Not to mention their questionable blade shape choice for the crkt minimalist in d2 cause a short stumpy cleaver is such a practical blade shape and only offering their d2 model on their site as only a cleaver blade made no sense (Then again i have zero use for a cleaver cause i view them as a food prep knife.) . Plus after many of the old staff left who actually had interesting input it now feels like "pretend you like this product and ham up how great it is" much like their weird almost sponsored like droning about how great the benchmade bugout is.
My BladeHQ experiences have always been good.
It's probably a manpower issue. We're all feeling that. It's difficult getting people - even more difficult to get good people. People answering emails concerning customer service is probably a little lower down the chain. I don't think this is BladeHQ, I think this is endemic of what every business is going thru.
Is this video too harsh? A bit. When they get in touch with you, will they tell you the truth about why they're so behind in answering emails? Probably not. Since the C-Flue, the business landscape is changed.
Totally understand that view and I respect that. I do still think it’s important to not glorify them like other TH-camrs continue to do as a result of affiliate links/cut of profits for links.
I have affiliate links myself (including with BHQ) but I think that’s a dangerous position for reviewers like me if they aren’t willing to put the viewer over their potential earnings.
I've had good luck with blade HQ. Although blade HQ does sell on Amazon. The prices are better on Amazon than their own website. I did email asking if they would match their Amazon prices with their own online prices. They did respond saying no, it's a different department.
And yes, you should have made this video.
Thanks I appreciate your comment. Yeah I had good luck until recently and am honestly surprised by the treatment I had.
I ordered a knife from them that showed in stock. and then the next time I clicked on the item it showed out of stock. After a couple of days they issue me a $20 gift card and called it a refund for my order. I had to call them. It was then they told me that their database doesn't update very well and the computer didn't know it was out of stock. It was nice that they gave me $20. I made another order and I am still waiting for it to arrive.
I've never bought anything from BladeHQ, but the CRKT knives are cheaply made in China. I bought one from a local hardware store and had to deal with a stripped screw in the scale. I've been buying from SMKW for the last 4 years or so and haven't had a problem yet.
Good luck. 👍🇺🇸
Good to know! I’m hearing good things about them in the other comments! 👍
Thanks, you went way beyond on trying to reslve an issue. I will never buy from them. Do they have any other companies, or make/sell anything else?
I appreciate it! I hate making “negative videos” 😅
I mean there is Amazon but that money doesn’t go to small businesses. I am starting to expand my buying to Knifecenter, SMKW and others with some success though!
I just found this video. My last purchase from Blade HQ was a Case knife that appeared to be used. There were two large grind marks on the side of the blade and the edge itself was uneven. I called them the day it arrived. To their credit they processed the return and credit immediately . They also assured me that due to their processes the knife could not have been previously returned. So, thumbs up for Blade HQ from me and thumbs down to Case.
I’m going through this right now! Haven’t heard a reply to my emails about shipping and it’s been 9 days but that’s a pretty long time to reply back to an email.
They take forever to respond to inquiries. It will take sometimes four days, and someone will respond like they stumbled across the message and forgot to respond. That’s what it feels like when I contact them.
After Ben and Zack left, then the issue with someone getting a lot of their customers credit card info and them not saying anything till they had too. That's when I stopped buying and watching Blade HQ
I made one purchase there. I heard stories about security issues and people’s info being leaked and them not really doing anything about it so I never bought from them again.
I'm in Canada.Nrver order from blade hq. I don't want to deal with trying get them over the border. I order from a place in B.C. called Wizards and Wonders. Huge selection of companies makes models. I've never had an issue with them. They've been great. Usually arrives before their estimated time.
Oh very cool. I always wondered about our friends in the North and what they do for blades.
It is actually called Warriors and Wonders.
Their customer service is pretty good too.
Wow, good to know about blade HQ. I used to shop with them but I have amazing retailers just one state away with great customer service so I have no need to buy from them anymore. My only issue with blade HQ has been long shipping times. Your experience doesn't leave me with any trust in blade HQ.
Great points! And yeah I’m hearing my experience is unfortunately not unique.
Retention is extremely important for any weapon, so the way you're feeling is justified.
That being said I've only had good experiences with blade HQ, the only problem I have with them is that I cannot remove the "free" items they add to my cart after I have a certain amount of stuff in it. I got a Gerber shard I don't use and a beanie I don't use and both times I tried to remove them from my cart. I appreciate the sentiment but honestly it should be optional, I got enough crud as it is.
Thanks for the feedback. Yeah I’ve had free things sent to me on some orders as well over my long tenure of being a customer. 😂
I think you should have just called them instead of doing all this. You may have been out of the country but you can still call the customer service.
I personally never had an issue with BHQ customer service, but I always wondered why so many nice people left BHQ in the last few years. Maybe they have a deeper management problem?
I have wondered this as well. Considering how good their online marketing was a few years ago, probably the best out there at the time, it's a little strange that so many left within such a short time frame. And they all stayed within the industry as far as I can tell. Almost always, that's telling.
Well they did move completely across the US pretty much. I doubt many employees made the move with them. They went from Utah to Virginia...for... some reason.
I don't order a ton of knives but I've ordered maybe 6 or 8 knives from Blade Ops and one or two from Knife Center. I've had flawless transactions with both companies. I'm on Blade HQ quite a bit just surfing around but I've never ordered from them.
I appreciate the feedback!
Bladeops has been the best for me! No issues ever. Bladehq has been fine, slow processing is the only thing I experienced from them
Blade HQ was good a few years ago but now is terrible now I order from the closest to me GP knives is good
Yeah I’m starting to see that. I’ve purchased a few things from GP Knives, I’ll hafta give them some more of my business going forward.
just watched your video about Blade HQ and it struck me so much that I hade to comment because I had the same type lack of response as far as NO customer service, no returning my emails, and my last message to them was I will never use them for my knife needs even if they were the last vendor on planet earth !
Thank you for sharing and I’m really sorry to hear that. I had a sneaking suspicion I wasn’t alone. 😢
Knife Centers Customer Service isn't much better. I bought a Vosteed Gator from KC they literally shipped it in a soft envelope. When it arrived the tin in came in was CRUSHED on one end. The knife was OK but when I contacted them they were like "Yeah we ship in envelopes if you want it shipped in a box ASK." If I'm spending fucking 80+ bucks on a knife I expect some care when my item is shipped out. Needless to say I won't be back. Glad you got some resolution.
I had a bit of a falling out with them myself
I think you have been more than patient. Many years ago their customer service was good, they reshipped something for me and I live in Canada. Hopefully they can fix their customer service.
No you are not being unfair, sometimes you have to do what you have to do !
I haven't had a problem with customer service from BHQ. I bought a Rat 1 with carbon fiber scales that i didn't like, there was no grip on the knife. I called em, asked the customer service how can return the knife, they sent me a email with the shipping slip, no problem. But this was when they were still located in Utah. I have noticed though, there viewership has gone down since the old hosts left BHQ, either cuz they moved or those people started their own channels/businesses.
Thanks for posting your experience. I'll certainly be keeping this in mind, ever I decided to buy from those guys. I've almost several times but haven't yet.
Blade HQ is having some issues even now. I ordered 3 knives a few weeks back. They took payment for the order right away and then I didn't hear anything from them for over a week. I was expecting a 'your order has shipped email' and never got one. I finally got my order over a week later but there was no messaging at all until it arrived and then just to tell my it arrived. WTF?
That particular CRKT knife is made in China and I am sure that Chairman Xi doesn't care if your sheath works at all. If you want to get their attention send a letter (the kind that is written on a piece of paper) instead of an email. You could probably go a step further and send it by Certified Mail with a return receipt (and pay the extra fee to require a signature on it).
I sent Blade HQ an email because that's not right. I think they should hear from their potential customer base otherwise shit like this won't be taken seriously and will continue.
I appreciate it! Maybe they will reply to one of us! 😅
Ever since they closed their brick and mortar store (north of Salt Lake City) to the public their customer service has gone down hill fast … honestly i was a loyal customer and enjoyed their TH-cam personalities…. but I have found myself looking elsewhere to get my knives. I wonder if the high turnover is a direct reflection of how the company treats their own employees (or customers)
I don’t know where they are located anymore. I used to like knowing I was ordering and communicating with people in Utah since I am in Montana. Not anymore, things shipping from back East are poorly boxed and it takes a while.
I believe they moved to Virginia.
I bought a Civivi Badlands Vagabond from BHQ about a year ago and when I got the knife in hand decided it wasn't for me, but they refused my return and to refund my purchase. That annoyed me.
I don't believe your wrong. If your the paying customer they should not ignore you. If they are missing it some how .than they need to correct the issue. 👍💯
Thank you and totally agree with that 👍
Not being disrespectful one bit, the only ones that are is the company in question. I just had the same thing happen to me this week. Not the same company, but lack of customer service response. On top of that the person who replied was quite condescending. Taking a moment to respond so I don't go full blown ape shit in my reply.
Thanks for the feedback. That’s so frustrating when someone representing the company is rude. If we are paying we shouldn’t be mistreated by those who take our money.
Your in the right. In my experience they have contacted me back about issues but it has been after leaving a negative review on the product on their website. Have you done that?
All knife stores and knife people have been awesome. Never had any issues. We are definitely the best community of people.
Definitely the best community for sure. This is the first major issue I’ve had with a knife retailer in the past decade and it’s probably a lack of proper processes, poor management and/or man power rather than a lack of desire to help.
I have switched to knife center in the last few years and have been very happy with them in every way.
I might hafta make that switch too. I spoke to Knifecenter a couple times at SHOT (ran into them at booths, had breakfast with them in the Press Room, they gave me a shoutout on their IG stories), and I can say that they hire some solid talent.
I have the same issue with my minimalist spear-point and wharnecliffe
I don't think you're being rude at all. But I've had positive experiences with their consumer service before. But also had bad experiences with other departments from them like packaging. I've had my knives put in sealable bags not being sealed just left open. My knives fell out in transit. I sent them pics of what I received and they sent me new knives. The issue I think you're dealing with is that is seems like it's intentional. Like they know it's you and they are avoiding you on purpose. But I could be wrong. Maybe they are going through changes in the customer service department.
Marty - I’m sorry that you’ve had such a bad experience trying to be made whole as a paying customer. Since I have never reached out to BHQ customer service, I have no personal experience with that department. But, a replacement or refund should have been offered to you. Thank you for respectfully sharing this information with the community. I am hoping that there are not a lot of other examples of this “ghosting” by that department. The customer is always right!
I emailed them recently and they responded. I bought a knife and a couple days later it went on sale. I emailed them asking if they can adjust the price for me. They said no so I just returned the knife 😂
I would involve the manufacture. After I get poor responsiveness I go right to the manufacturer. This can help with attention and action. Best of luck in resolution. Oh one more thing, an old fashioned phone call to get person to person conversation can also be really good to get action.
Yeah I just sent CRKT and email but I wanted to give BHQ lots of time and chances to fix this because we the customers are willing to pay extra for their products with the understanding that they have processes in place to help in these instances.
And yeah I wasn’t able to call due to being stationed overseas at that point in time. I’m back stateside now so that’s why I’m bringing it back up.
I know I’m not the only person who’s had a similar experience so I wanted to get this conversation started so that things improve for us as customers (maybe they will hire more people or fix their processes as a result).
Blade HQ does not warrant the products. The manufacturer does, call the people who made the stuff, I think it's CRKT? Maybe they will be of help.?
Actually BHQ will replace defective products that they sell. It’s the same way with Amazon.com or most any other retailer (online or otherwise).
However, at this point I may have no choice but to contact CRKT directly.
I've ordered from a few different online stores. Only once did I have an issue with my order. When I ordered a khukuri from Tora Blades in 2017 I had an order that normally takes 2 months to complete end up taking 10 months. But there was a very good reason for this delay.
In 2017 there was a 7.8 magnitude earthquake that hit their Kathmandu workshop. Thousands of people died in that earthquake and I imagine that many of the kamis employed by Tora lost family and friends as well as their homes in that disaster. I wrote it off as I was never going to get that order fulfilled but that they needed the money more than I did. I didn't inquire about it after my initial email so when it showed up on my door step I was impressed with it. It's all hand made and was made perfectly. And the time it was made makes it a modern piece of history, it was forged during an earthquake. That will probably stay in my collection forever.
All my other experiences were great. BladeHQ sent me my knife purchases on time every time. White mountain knives performed the same way. KnivesShipFree has the best customer service, they send me Christmas cards each year, even on the years when I didn't order a knife from them they are real nice folks over there. KnafSale was the last spot I ordered from and I talked directly with Eric the owner, really friendly and very committed to getting his customers needs met promptly and correctly. I guess I have been lucky over the years as I have never once been burnt on a purchase, sale, trade or mod deal.
DLT Trading has the BEST customer service in the knife game…hands down!
Never had a problem with BHQ for years until my bank asked if I was in South Africa buying a 2k TV and 1k worth of furniture......a few months later I get a email from BHQ that they got hacked and info might have been stolen. Been going to other shops since. GP, KnifeJoy, AZ Customs usually and even David C Anderson on occasion.
I can't say I've had to deal with Blade HQ's customer service, but aside from a couple crazy sales I've only purchased dealer exclusives from them and haven't had a need to reach out.
I did get some titanium scales for my Benchmade Bugout from Knife Center that aren't machined correctly to accept the original hardware barrel spacers (and there isn't alternate hardware sent with the scales). I reached out and haven't received a reply yet, however I did send the email on a Friday, so there's still a couple days before I'd start to worry.
I've had some decent service when needed from a smaller dealer, White Mountain Knives. They're pretty quick to get back to any contact I've had over the last few years I've been buying from them. They're a smaller dealer though, so the amount of stock they end up getting for new knives tends to sell through very quickly on release date.
I usually don't buy knives from them because by the time you finish with taxes and shipping its like 10-20 dollars more so I shop from dealers that at the least give you free shipping,but I have bought from them and everything went smooth as long as I realize im taking it in the shorts when I buy from them
Yeah good point. When I lived near local mom and pop dealers 7-8 years ago I always tried to buy from them.
Firstly, Am I the only one having a problem with the sound on this? It's very soft, even with my volume turned up to maximum. Secondly, your expectations are totally correct. I haven't dealt with BHQ personally, but KnifeCenter replied to all my emails within 24 hours with a friendly, helpful attitude; and everything was sorted out amicably.
Good feedback and sorry if the microphone wasn’t picking me up, I’m working on a new system 😅
It’s been a year. What happened? So to return something you have to reach out by email or can you just send it back?Seems like a waste of employee time to actually talk to someone. For instance, when you buy some thing off of Amazon, you don’t have to actually talk to somebody. You can just click a few buttons on your screen and then send it back. I know with knives it’s kind of weird because they have to make sure you didn’t use the knife, but there’s gotta be a better way.
BHQ is last on my list to order from, nothing ever bad enough to swear off of them, really no problems other than shipping taking a week plus anytime I order anything, so I’ll still grab exclusives, but if it’s something I can get ANYWHERE else, I’ll go those routes instead. The well known places like DLT, KnifeJoy, KnivesPlus and others have always been stellar with customer service and shipping speed so I’m much happier to give my money to people who are willing to put effort into what they provide.
Good feedback thanks!
Their shipping is absolute trash. Was quoted 3-7 business days for delivery. My recent purchase is now more than two weeks out. It’s not that big of a deal, but enough to frustrate me away from being a future customer.
Smokey Mountain Knife Works is a great place to shop.
Man I just ordered a knife from then late last night and it shipped already. Hopefully I don't need customer service. Sorry that this is happening. Hopefully they can still make it right.
😅🤞🤞🤞
Had a knife on pre-order a while back at blade hq then I got an email that they got hacked and customers info might have been stolen. I tried to email them and no reply. I never got my knife and they even kept the five dollars from the pre-order.
I would also contact Crkt knives
I just sent them an email but I will say that BHQ employees have said that their Customer Services is the first and only stop to get this resolved.
I have had nothing but great experience with The Knife Center. I looked at Blade HQ but never used them. The truth is customer service sucks everywhere. I am not sure however what you goal is, as you are not really clear as to your issue or concerns other than the retention issue which is really more of a manufacturing issue so CRK would be my target. We as buyer can for sure make direct contacvt to a manufacturer and I have regularly.
Your not overseas now! Call them, that’s the #1 way you will get service! I don’t get it.
Sorry you had this problem, I've had to return a few blades to BladeHQ over the years and have never had trouble with customer service. It's all a roll of the dice I guess.
Have you tried contacting CRKT directly? I hope Blade HQ steps up.
it's only fair #bladehq follow the same rules you're asked to follow. wtf.
You’re not wrong there! 😅
I think we as customers just fall through the cracks sometimes. I've never had a problem with bladeHQ but I've gone through this with w.r. case. I've reached out to their warrantee dept. Multiple times in several ways.. and nothing happened. I still buy case knives but my old case knives will never get fixed.
DLT Trading
Knife Center
River’s Edge Cutlery
Cutlery Shoppe
And The Knife Joker have always treated me very well. It’s been years since I have purchased from BladeHq.
Good to know! Thank you! 🙏
I would have at least called prior to tarnishing their reputation on social media…
I personally have never had a bad experience with blade hq I don't blame you for making this video but if I had a problem with a knife and it was after a few months of owning it I would contact the manufacturer first because of manufacturer warranty but that's just my opinion your still not wrong
I'll never buy another CRKT product ever again and I got rid of every one of their products I had. I had a simple, easily rectified issue and got the worst customer service I've ever had from any company. Very dissmissive and "sorry about your luck" attitude after 3 months of trying to get in touch with someone repeatedly. Leatherman has always been awesome as well as ,Cold Steel, SMKW, BUDK and Gerber. Can't speak for any of the others. Oh yeah Rocky Mountain Outdoors is horrid. I ordered a sheath for my Blackpowder hatchet and they sent it to an address 40 miles from my house and it took me a solid 4 months of e mails and calling to finally get a reluctant refund along with a crappy attitude. Never dealt with Blade HQ, I can always finf what I want someplace else cheaper and usually less or free S&H.
But i did have a bad experience with a Tshirt company. I had ordered some shirts n never recieved them, they were already paid for. I emailed them hundreds of times over the span of a year, maybe more. Id comment on their Facebook, asking where my order n I was banned from commenting, even on their live feed vids. I had even called their local post office n asked about my order, if they had it n the post office didn't. A whole year later, i got my order. I was supposed to receive 6 shirt, cuz it was a mortal Kombat 3 pacc n a symbiotes 3 pacc, but i only received 4 of the shirts, so 2 from each pacc. I never did bother emailing them about the missing shirts.
Just sent my first order to blade hq 9-23-23, today is 9-27-23 and the knife has not shipped yet but they have billed my credit card. Not impressed.
I can't speak to the customer service issue/s that you are discussing on this video however perhaps I can advise you on solving your root issue.
The amount of retention of pretty much all Plastic and or various different forms of Kydex sheaths / Holsters is totally customizable by the end user with the use of either a blow dryer or a heat gun, you could look up detailed videos on this process if you like, I myself have adjusted a few sheaths and holsters to suit my own personal preferences myself, it really easily accomplished, and I wish you good luck with this matter.