I didn't spend one single penny on this. This was a great tutorial! I removed the support rods, one at a time, degreased them, dried them and sprayed white lithium on the places where you showed. It works like new and saved me $$$$$. This would be a lot easier if I wasn't working in a cramped pantry and had an extra set of hands, but for 1hour and 15 minutes of work, it's no longer a problem. Thank you!
Thank you for this video. I had the same issue. I called Geek Squad because I had bought my washer and dryer from Best Buy. Well apparently when I bought it , I didn't click to buy the warranty. So I had to fix it. I called a local repair man that told me each replacement rod was going to cost me $125 a piece. Total for them to fix it would be $842. I told them I wasnt going to pay that to fix a washer. It would probably just be cheaper to buy a new washer. I did a little research and found some new rods for under $100 for all 4. My 17 year old helped me put them in. It took us a total of 19 minutes to change them out. Your video was straight to the point.
I got the same BS estimate from a local repairman…$150 per rod for the parts. Over $700 to repair. That’s highway robbery. I’m so glad this video was so helpful to so many people besides me!
This worked perfectly. I found when searching for replacement rods that the original parts are now to be replaced by new ones with thicker metal, so make sure you buy the newer one, not the original. Also, if you've had the recall repair done, you need to lift from the back and slide forward to get the top off.
My 2 year old Samsung Washer started doing the DC fault when in the spin cycle. The appliance repair guy estimated a $300 fix! After finding this vid, I ordered the 4 suspension rods from the attached link. Opening the washer for repair was a snap. My initial observation showed that the front left side rod was completely rusted from top to bottom. Found that the bleach receptacle adjacent to this rod was ‘splashing’ bleach all over it, thus the rust. Took awhile to remove the rust from the upper mount. Mounting the other rods took just a few minutes. After running several heavy loads, not one default. I was obviously thrilled. A big thumbs up for Appliance Parts for the video and the two day parts delivery....Lesson learned, use a no splash bleach and I think it will prevent future corrosion damage.
I just did mine, and found the same: front left was totally rusted. One other was a little rusted. Other two seemed totally fine. The ring of paint around my bleach cup is rusty too, but that's our fault for splashing when pouring I guess.
This video was outstanding. I ordered the parts on Thursday evening around 1800 and they were delivered to my door Saturday afternoon. I was shocked how fast they came. Replacement was a breeze and took less than 30 minutes. I have done several loads since and the problem of an unbalanced load has been fixed. Thanks again.
I added foam around the drum but NO fix, so i ordered Support Rods quality of 4 (part # DC97-16350C) from this site and they were delivered in 3 days . 15 minuts to replace all and it works fine so far since this morning No repeat wash or error code CD. thank you for this video . happy WIFE happy life.
I ordered the suspension support rods and these parts came via FedEx in 2 days. I ordered all 4 rods. when I inspected them only one of the old rods was visibly bent, but it's probably like replacing one brake pad if you just do one. I purchased a small tube of waterproof grease at Lowe's for $3.50 and I was able to install the rods in about 20 minutes. I recommend getting so garden wire to hold the back of your top onto the washer and using a 2 foot board to prop the front of the top up while you work. Easy job for someone who is not at all mechanical. Thank you AppliancePartPros!
yay! I couldn't get through a load big or small without the DC error. After 2 years my suspension rods were weak. Once I saw this video I ordered the parts from Appliance Part Pros. They arrived on time and the repair was a breeze. In 30 mins I was washing clothes again!
Couldn't agree more with previous comments. Our Samsung washer was closer to 3 years old and couldn't finish a big or small load. We continued to get the dc error code. Parts were in stock and came when promised. The fix was as easy as shown in the video and the problem is gone. Saved myself a couple hundred easily had we used an appliance repair service. Thanks!
Ordered all four rods and they were delivered in less than 24 hrs. Awesome job! Changed them out this morning. Wish I had read the comment about wearing gloves. 20 minute job.
I just installed the four rods, per your instructions. Samsung sent someone in to work on the washer since it is on the recall list. They only put catches on the top to prevent the top from flying off. They never even bothered to change the parts that could cause that! My washer uses the 16350E rods. The tech said I would have trouble getting the top off. Not really. I just had to undo the two back screws and push the top forward to get it off the new hooks. Your video was spot on and I am so grateful to "Uncle Google" for sending me to your site. I will be happy to recommend you folks to others, for parts and this video. Great work!
Woohoo!!!!!!!!! I ordered the parts from your company and they came in a couple of days!!! I replaced all 4 rods and releveled the feet and did a recalibration. The machine works as good as new and saved me from having to buy a new machine!!! Thanks! Just a warning...The old suspension rods had this black REALLY STICKY crap on them and it was a mess on the first one. After the first one, I put on some rubber gloves. Wear gloves or you'll be sorry.
Fantastic fix. Worked like a charm. Here is hoping washer lasts for another 6 years before any other maintenance as this was certainly fast but not cheap. Thanks for the DIY video and the parts.
Great video, thank you for totally solving my constant unbalancing problem! No more DC error for me! You saved me so much money, I was going to buy a whole new washer, out of frustration. Thanks again! One less thing to stress about.
THANK YOU! THANK YOU! THANK YOU! OMG did this work! I tried (while waiting for the 4 NEW struts/shock absorbers to arrive) placing foam around the tub. No dice. New parts came in. took out old 1 at a time, put in new . . . . Ya BOI! Advice: WEAR RUBBER GLOVES WHEN DOING THIS, THE FACTORY LUBRICANT IS A PITA TO REMOVE FROM YOUR SKIN. YOU CAN DO IT.
This video was extremely helpful. I have one thing to add. My particular version of this machine has two screws in the front and not two clips. 1:502:09 They are hidden by two rubber plugs in about the same locations as the clips.
Our videos are to give the viewer a general overview of the repair, of course some slight differences will occur model to model. But thank you for the comment as it will be helpful to future viewers.
Thank you for this info!! That was exactly where ours was, too! Have ordered the parts to come in two days, and then we can sell it! We had gone ahead and bought a new LG washer, not researching how to DIY repair. This video was such a big help. Love when people help others. ❤
Same here two front rubber deals and screws are underneath those rubber no biggie just common sense as I popped them out screws beneath them problem solved
Thank you, so much for this! I watched it twice ("measure twice, cut once") got the parts - including some Mechanix gloves ;) - and had it done and in testing mode in about 25 minutes. Awesome. The only difference is that there were two "curved" pins on the sides of the machine holding the top on which initially threw me off. However, after a little review ... no problem! Appreciate this series greatly.
@@vishalmacwan3685 Wow ... it has been awhile. :) Do you have a photo you can send me of your current situation? Perhaps that will allow me to remember. I am rewatching the video in case that jogs my memory.
@@vishalmacwan3685 Ok. Grabbed some tape , glove and a scraper to pop the lid. The "curved" pins are towards the front of the machine on either side. You have to gently pry at those points (as well as the front) to start removing the lid, and then "wiggle" (highly technical) the lid in the proper direction to bring the lid off in the direction the curved pins dictate. I believe once you can see them, what I am trying to explain will be clearer. Make sure and protect your hands, as it takes some patience and would be easy to catch a finger or two.
So your video is the number one video for this replacement. Just a share for the ppl who dig far enough . My Samsung . Did not have front clips or hidden screw holes . It only has SIDE. Clips . You do have to unplug alot of the hardware in the back panel or the hoses and electrical wires may get wrecked . Loosen all that stuff before releasing the side clips then you push it forward to get the top to essentially unlock from the front . Everything else in the video is the same . I have model WA40J3000AW/A2
Appliance Parts Pros....thank thank thank thank thank thank you so so so much for this video! Saved us hundreds of dollars in a new washer and taught this learn how to do it yourself girl a new skill!!! You guys rock!!
Great video, thank you. Just changed all 4 suspension rods in my Samsung. Video helped a lot and made it quite easy. No more off balance/DC error codes.
I feel like this is what I need to do with my washer but something that I cant seem to find is how to tell when the suspension support rods need to be replaced. How can you tell that you need new ones? Am I looked for damage on a specific area of the rod or bushing? Am I looking for some telltale sign with the spring on the bottom?
Thank you for this video. My 3 year old Samsung was going off balance and this seems to have fixed it. One note - my washer was part of the recall and Samsung sent someone to reinforce the top. After taking out the three screws in the back and popping the clips in the front as shown in this video, I was unable to lift the top straight up - I had to lift the top up, pull it forward, and then lift up.
You're welcome! We're always happy to help DIY-ers fix their appliances. And thanks for that tip about the disassembly of that washer post-recall, it does change things a little!
Amazing that this actually worked. Can't believe that after 3 years you would have to change the rods but anyways thanks for the video it saved me about 300 dollars. Machine works perfect.
Thanks for the video. Easy to follow along. I purchased the rods and installed them exactly as you show. For some reason the washer will not turn back on now. Any ideas?
Thank you for responding. I tried to respond to your question about model no but it wouldn’t let me send any more messages. I ended up purchasing a new machine after damaging the unit in my attempt to fix.
I tried to adjust the already worn out springs through the bottom to make it stiffer. But after a couple washes it went back to being wobbly. Thanks for the help boss
On august 26 2023 watched video on Samsung top load washer how to fix suspension. Didn’t find clips in front instead found some soft white rubber insert under lid, there were 2 screws that held the top down. Went and tried to identify yr but it had k then a 8 guess 2018 , could not find k on Samsung yr list for identification. Rest of video was spot on used yr videos in past were a big help ,
Great video, made the job much easier. WARNING: Our Samsung WA5471ABW was subject to recall and was retrofitted to resolve danger of the lid flying off. It turns out that Samsung's solution didn't address the shaking itself, but consisted of bolting the lid to the case internally, so you can't just push the clips and pop the lid anymore. There were two bolts placed diagonally from each other, I got to one by taking the back off, and the other by pushing the drum to the side, added an hour to the 30 minute job. On the bright side, the suspension rods solved the balance issue perfectly!
On my model wa45t3200, the front of the washer top was held by two screws located at front and concealed/protected by rubber plugs...no prying required.
Interesting question. Someone with a hanging type scale should hook their old spring and a brand new spring and compare how much weight it takes to compress the springs.
Unless the spring is precompressed a little before the top is attache maybe? I always assumed the springs just lose tension from use and or overloading.
Just want to say thanks for the video! It was very helpful and informative. Washer was getting DC code every single time we used it. Ordered and replaced all 4 rods after watching this video, total time took about 20 minutes or so. Thanks again AppliancePartsPro!
Thank you for the great video. The job took hardly any time and went perfectly. I will add this, wear throwaway gloves because the existing grease on the old rods is the nastiest stuff I’ve ever experienced.
@appliancepartspros Yes we are sure we ordered the right parts but it's something to do with the door lock...that is the error code it's showing us. It's the only error code. Just going to another washer machine but keep the broken one because the issue seems fixable.
This video is outstanding. I feel confident that I could perform the repair. However, How can you best identify which Support Rod needs replacing? My Samsung WA456DRHDSU/AA Top loader becomes unbalanced on every load, and I have been struggling with it for almost a month. And I'm pretty sure I need to replace one of the foams pads on the right hand side as well. Do y'all have a video for that?
Thanks for this well explained task. my problem is how to identify or check whether the Suspension Rod is damaged or not . My washer model is WA80U3 Samsung top Loading and also i cant get/find the complete pump set. Please Help Thanks
I have the parts ordered, watched the video, and read the comments. Is there anything else (preventive) that I could/should do while machine is disassembled? Or anything to look for on a 4 year old washer? Thanks
You are very welcome. Good luck with your repair! If there is anything we can help you out with please let us know. Let us know how your repair goes as well.
I don't have the error code problem but own a WA48J7770AW washer that has been recalled due to them exploding. Samsung's fix only beefs up the way the top is secured but doesn't address to the cause. The support rods might be at fault. Is there an improved design I should replace my rods with?
My washer was fixed during the recall for the exploding top. Makes it a pain to get the top off. You have to lift from the back and slide the top forward an inch before it comes off.
I've replaced the four Suspension Rods with the 'New Improved Version Rods. The machine still goes out of balance! But if I put the machine in 'Manual Spin' mode with the same load, it spins up and works fine 'almost all the times'. So is it the 'spin-up to speed' the problem, also?
What effect, if any, does it have on the spring's ability to work if the top is comes loose? By top I mean the white plastic like cup/holder on top of the bottom spring. Since the weight is pushing down, I can't really see where this would affect the function of the spring.
Ok. So every time I wash my clothes. I can have a small load in or a big load. I get an unbalanced load error code on my washer during the spin cycle. Is the suspension rods the reason why?
There’s actually a restrictive piece of something between the pole and the plastic cap on the bottom side that creates friction to reduce the rebound speed of the spring. When that goes, it needs to be replaced. Most just buy the whole unit bc they’re cheap AF
Is it usually advisable to replace all 4 at once, or is there a way to tell which one is causing the problem? Like many, we've had our machine at just past two years and getting the DC error code on all sizes of loads now. Thanks for the input.
I did this repair, and it solved the issue for about a week, but now the machine gets out of balance again constantly. It's when it does the high speed spin that it starts bouncing around. I have done the calibration on it multiple times. What would be the next item to look into or replace after the suspension rods?
You will need to check the leveling legs to make sure they are in good shape and the unit is level. If your unit has a balance ring, check that for any damage and make sure you are not overloading the unit.
Hi i would like to find out, I have a Samsung top load washer it's 2 1/2 years old, if the suspension rods had been changed, when the machine is in wash mode should the barrel still be dancing around?? Thanks for any advice
I replaced mine multiple times using the cheaper Amazon springs and my washer still gets off balance. Any ideas of what else could cause this? Or is it the cheap springs off Amazon?
If you are not using the rods the manufacturer recommends it could cause your issue. You will also need to check the installation of the part, make sure they are seated properly, check the balance of the unit, check the feet for damage and make sure you aren't overloading it.
I unclipped it at the front, but the two metal clips feel down inside. I managed to get them with a magnet. How do the clips sit back in the holes? Edit: I found an image of the clips on the video. I then used a small pair of vice grips to squeeze the clips together and put them back in the slots.
Changed all 4 rods. Last one was the right rear. That was bent in the middle. I probably could have fixed it by straightening in a vise. But I think the real problem started with the lithium grease fittings. All four cups at the top were dried hard and sticky. If I'd cleaned them up and applied new grease when the problem first started it may have kept the one rod from bending. Anyway it was an easy fix with the new rods. I just cleaned out the old cup fittings and liberally applied the grease as shown in the video. I'll put this on my household maintenance list to check every couple of years.
Just changed all four struts this evening. Very easy job. I hope it's ok that I used white lithium spray lube. Btw, very fast shipping from you guys!!!
@@appliancepartspros WA45H7000AW/A2 So the cycle runs like normal but then eventually flashes the UE code. It used to be that I could readjust everything and then it would be fine, but it's gotten progressively worse.
That error code can pop up if there is an unbalanced load, if the unit is overloaded, or if there isn't enough clothes in the unit. Not using HE detergent can also cause this error code. If all of that is good, then you will need to check the suspension rods to see if you can locate any damage on them.
I already replaced the suspension rods, the old ones look fine and the new ones didn't fix the issue. I read somewhere about a drum nut on the bottom of the washer?
Buy the NEW version - DAMPER AND SPRING DC97-05280W. This old version they are showing here , will it not have the same problem after some time and use? Why not buy the new stronger and ammended part?
While DC97-05280W is also a support rod, it is not a replacement for DC97-16350C, and may not be compatible with an appliance that is designed to need DC97-16350C. For example, we did this repair on a WA422PRHDWR/AA-0000 in the video, and the DC97-05280W is not compatible with that machine per the manufacturer's specifications. It is important to use replacement parts that are intended to be used on a particular model to ensure functionality.
@AppliancePartsPros not sure if you still see this post but I'm looking for this part DC97-05280S but your links goes to that DC97-16350C which isn't compatible with my washer. I have a Samsung WA48H7400AW/A2. if you could help that would be great I rather go to your website than ebay
A link for the DC97-05280S part you listed is here: www.appliancepartspros.com/samsung-assy-damper-f900a-dc97-05280s-ap5799907.html If you ever have trouble finding a part, you can always get in touch with us! You can give us a call at 1-877-477-7278 or you can chat us at our website: www.appliancepartspros.com/. We try to check our TH-cam daily throughout the week, but there are Parts Pros Agents available to help you free of charge 7 days a week from 7 AM to midnight EST.
Thank you for getting back to me. I kept reading the comments, and somebody said their model had screws in the front. My husband had already figured that ours had screws under the rubber covers in front. That was it! Glad I read further. Thanks, anyway!! We had paid for an estimate from a local appliance repair place of $750. Ridiculous. We bought a new LG, but saw your video and saw that it was an easy fix and so much cheaper. Thank you so much for providing the info and video!!
I'm sorry, Jacob, we don't sell them in a four pack. However, you have it right. We do recommend that while you're doing the repair, you go ahead and change out all four at one time, because they tend to wear at the same rate. Our economy shipping option is flat rate, however, whether you order one rod or all four.
I had a ol code on my cabrio and so I took the inner drum out and sanded the shaft. it was really really difficult to get the drum off the shaft. I put everything back together and ran it and now I have a ul code even with no load in it. do you think that I could have damaged it while taking the drum out? it spun just fine before I did the repair.
You can post the problem along with your appliance's model number on our repair forum and the techs can help you troubleshoot what the problem could be. forum.appliancepartspros.com/
The manufacturer does recommend replacing them all at the same time. However, If the support rods have failed, the tub will sit lower on one corner than the rest. The tub in a spin cycle, will shift and vibrate towards the weak support rod.
You can go to our website and enter your appliance model number to view the parts breakdowns to be sure you get the correct part for your model. www.appliancepartspros.com/
Man i pryed and pryed on my top trying to find the clips. Come to fond out my Samsung washer has 2 screws up front instead. Theyre hidden under 2 pieces of whote rubber
I took mine apart. I bought from amazon some brass shim material. (verry cheep) I lined the entire hole with brass shim. Then I slid my rubber into what is now a smaller tighter hole.
I've had this washer just sitting for years. I used my old one because it still worked. Now, two years later I just spent 2 grand on a new Maytag set... I wish I had seen this video 2 years ago. Now my new one's about to be delivered and I still have my 10+ year old one and a Samsung that needs a $19 part that takes ten minutes to replace...
That does sound like it could be out of balance. We'd be happy to help make sure that's the problem and suggest the correct part for your unit. We offer free technical advice and diagnosis. You can give us a call at 1-877-477-7278 or you can chat us at our website: www.appliancepartspros.com/. We will need your model number. You can use this tool on our website to help you find the model number: www.appliancepartspros.com/modelnumber_locator.aspx
On the Samsung, it will drain and refill itself several times until it finally gives up. My machine has probably wasted thousands of gallons due to the sh***y factory springs. I try my best to babysit the machine, but sometimes I get busy and forget.
Hi, I have a Washer Mahine Samsung Model #WA422PRHWR/AA 01. No spin.That mean it is unbalance. The problem is a spring?.I have to change the all spring.Thank you. jose gomez. Tech.
It could be, but we'll need a little more information to say for sure. You can give us a call at 1-877-477-7278 or you can chat us at our website: www.appliancepartspros.com/. We’re here to help 7 days a week.
Mine had two Philips screws holding the front of the lid down. Under the rubber bumpers. I nearly cut them off with my puddy knife. Otherwise it went well. Thanks.
Just did our washer. It's been pretty picky for a few years now. So long as you have all similarly heavy things it'll go just fine but a little off and you get the DC error constantly. Easy to replace, out washer is different, wa5451, but extremely similar. These parts upset me though, they seem rather unsophisticated for their price tag. No wonder they don't last...
+Joe Vasquez I am sorry without knowing what model you are talking about and the specific part I could not say. You can go to our website and enter your appliance model number to view the parts breakdowns and see if we have a video for the part you are asking about.
This is the easiest fix you will ever do on a major appliance! Almost paid $1,000 for a new washer. Glad I came across this video.
I didn't spend one single penny on this. This was a great tutorial! I removed the support rods, one at a time, degreased them, dried them and sprayed white lithium on the places where you showed. It works like new and saved me $$$$$. This would be a lot easier if I wasn't working in a cramped pantry and had an extra set of hands, but for 1hour and 15 minutes of work, it's no longer a problem. Thank you!
Sweet!
Thank you for this video. I had the same issue. I called Geek Squad because I had bought my washer and dryer from Best Buy. Well apparently when I bought it , I didn't click to buy the warranty. So I had to fix it. I called a local repair man that told me each replacement rod was going to cost me $125 a piece. Total for them to fix it would be $842. I told them I wasnt going to pay that to fix a washer. It would probably just be cheaper to buy a new washer. I did a little research and found some new rods for under $100 for all 4. My 17 year old helped me put them in. It took us a total of 19 minutes to change them out. Your video was straight to the point.
I got the same BS estimate from a local repairman…$150 per rod for the parts. Over $700 to repair. That’s highway robbery. I’m so glad this video was so helpful to so many people besides me!
This worked perfectly. I found when searching for replacement rods that the original parts are now to be replaced by new ones with thicker metal, so make sure you buy the newer one, not the original. Also, if you've had the recall repair done, you need to lift from the back and slide forward to get the top off.
Glad we could help! And thanks for that tip.
My 2 year old Samsung Washer started doing the DC fault when in the spin cycle. The appliance repair guy estimated a $300 fix! After finding this vid, I ordered the 4 suspension rods from the attached link. Opening the washer for repair was a snap. My initial observation showed that the front left side rod was completely rusted from top to bottom. Found that the bleach receptacle adjacent to this rod was ‘splashing’ bleach all over it, thus the rust. Took awhile to remove the rust from the upper mount. Mounting the other rods took just a few minutes. After running several heavy loads, not one default. I was obviously thrilled. A big thumbs up for Appliance Parts for the video and the two day parts delivery....Lesson learned, use a no splash bleach and I think it will prevent future corrosion damage.
+flordian Glad the video helped you get the suspension fixed!
I just did mine, and found the same: front left was totally rusted. One other was a little rusted. Other two seemed totally fine. The ring of paint around my bleach cup is rusty too, but that's our fault for splashing when pouring I guess.
$300.00 is a reasonable price for the fix.
This worked exactly as he showed! My repair quote was $560 and I spent $60 plus a half hour of my time! I'm ecstatic!!
That’s an insane price quote. 300 job tops
This video was outstanding. I ordered the parts on Thursday evening around 1800 and they were delivered to my door Saturday afternoon. I was shocked how fast they came. Replacement was a breeze and took less than 30 minutes. I have done several loads since and the problem of an unbalanced load has been fixed. Thanks again.
+Wayne Golliday Awesome, glad the video helped you get the washer fixed!
+AppliancePartsPros The video not only helped but I am still impressed how fast the parts got to me. It was less than 36 hours.
+Wayne Golliday Thanks for the order and it is great you got the parts so fast!
I added foam around the drum but NO fix, so i ordered Support Rods quality of 4 (part # DC97-16350C) from this site and they were delivered in 3 days . 15 minuts to replace all and it works fine so far since this morning No repeat wash or error code CD.
thank you for this video . happy WIFE happy life.
+jesse Boy Thanks for the order, glad the washer is up and running!
It took me 15 min to open and replace my rods in my machine. Machine is back to normal....thanks.
I ordered the suspension support rods and these parts came via FedEx in 2 days. I ordered all 4 rods. when I inspected them only one of the old rods was visibly bent, but it's probably like replacing one brake pad if you just do one. I purchased a small tube of waterproof grease at Lowe's for $3.50 and I was able to install the rods in about 20 minutes. I recommend getting so garden wire to hold the back of your top onto the washer and using a 2 foot board to prop the front of the top up while you work. Easy job for someone who is not at all mechanical. Thank you AppliancePartPros!
Glad the video helped you out!
Because of this video, I fixed my first and only washer and didn’t have to buy a new one. It works perfectly again. Thank you so much.
yay! I couldn't get through a load big or small without the DC error. After 2 years my suspension rods were weak. Once I saw this video I ordered the parts from Appliance Part Pros. They arrived on time and the repair was a breeze. In 30 mins I was washing clothes again!
Thanks for the order and glad you got the washer fixed up!
Couldn't agree more with previous comments. Our Samsung washer was closer to 3 years old and couldn't finish a big or small load. We continued to get the dc error code. Parts were in stock and came when promised. The fix was as easy as shown in the video and the problem is gone. Saved myself a couple hundred easily had we used an appliance repair service. Thanks!
Glad the video helped you get the washer repaired!
Ordered all four rods and they were delivered in less than 24 hrs. Awesome job! Changed them out this morning. Wish I had read the comment about wearing gloves. 20 minute job.
Glad the video helped you get the washer fixed!
I just installed the four rods, per your instructions. Samsung sent someone in to work on the washer since it is on the recall list. They only put catches on the top to prevent the top from flying off. They never even bothered to change the parts that could cause that! My washer uses the 16350E rods. The tech said I would have trouble getting the top off. Not really. I just had to undo the two back screws and push the top forward to get it off the new hooks. Your video was spot on and I am so grateful to "Uncle Google" for sending me to your site. I will be happy to recommend you folks to others, for parts and this video. Great work!
Woohoo!!!!!!!!! I ordered the parts from your company and they came in a couple of days!!! I replaced all 4 rods and releveled the feet and did a recalibration. The machine works as good as new and saved me from having to buy a new machine!!! Thanks! Just a warning...The old suspension rods had this black REALLY STICKY crap on them and it was a mess on the first one. After the first one, I put on some rubber gloves. Wear gloves or you'll be sorry.
Glad the video helped you get the washer fixed up!
Just a fancy way of saying used a bubble level to balance the machine while adjusting the feet and doing a test wash with 6lbs of laundry.
This was so easy to fix. Saved me from having to buy a new washer. Thank you.
Thank you! I just changed out all 4 rods and I can definitely say I could not have done it without this video
We switched these out and my washer finally worked. Popping open the lid was the toughest part. This fix only took 15 minutes max. 👍🏼
That's great! Glad we were able to help you get your appliance repaired.
Price on rods?
@@kirkir6990 Mine were $46 each. I replaced all 4.
Fantastic fix. Worked like a charm. Here is hoping washer lasts for another 6 years before any other maintenance as this was certainly fast but not cheap. Thanks for the DIY video and the parts.
Thank you, I was so stressed about my washer not working anymore. You helped me fix it today, thank you again!!
Great video, thank you for totally solving my constant unbalancing problem! No more DC error for me! You saved me so much money, I was going to buy a whole new washer, out of frustration. Thanks again! One less thing to stress about.
Glad the video helped you get the washer fixed!
Juan Campa is your fix still working? I am just wondering what the difference is in this rod and spring and the original ones. They look very similar
THANK YOU! THANK YOU! THANK YOU! OMG did this work! I tried (while waiting for the 4 NEW struts/shock absorbers to arrive) placing foam around the tub. No dice. New parts came in. took out old 1 at a time, put in new . . . . Ya BOI! Advice: WEAR RUBBER GLOVES WHEN DOING THIS, THE FACTORY LUBRICANT IS A PITA TO REMOVE FROM YOUR SKIN. YOU CAN DO IT.
Awesome, glad to see you got the washer up and running!
Thank you so much! Never thought I'd be able to fix my washer but $30 and 15 minutes later its working like a charm!
You're welcome!
This video was extremely helpful. I have one thing to add. My particular version of this machine has two screws in the front and not two clips. 1:50 2:09
They are hidden by two rubber plugs in about the same locations as the clips.
Our videos are to give the viewer a general overview of the repair, of course some slight differences will occur model to model. But thank you for the comment as it will be helpful to future viewers.
Thank you for this info!! That was exactly where ours was, too! Have ordered the parts to come in two days, and then we can sell it! We had gone ahead and bought a new LG washer, not researching how to DIY repair. This video was such a big help. Love when people help others. ❤
Same here two front rubber deals and screws are underneath those rubber no biggie just common sense as I popped them out screws beneath them problem solved
Thank you, so much for this! I watched it twice ("measure twice, cut once") got the parts - including some Mechanix gloves ;) - and had it done and in testing mode in about 25 minutes. Awesome. The only difference is that there were two "curved" pins on the sides of the machine holding the top on which initially threw me off. However, after a little review ... no problem! Appreciate this series greatly.
You're welcome! Glad we could help.
Hello Mr. Heitman. I need your help. How did you remove the 2 CURVED pins or how do you remove the cover with the 2 pins there? Thank you
@@vishalmacwan3685 Wow ... it has been awhile. :) Do you have a photo you can send me of your current situation? Perhaps that will allow me to remember. I am rewatching the video in case that jogs my memory.
How do you want me to send the pic?
@@vishalmacwan3685 Ok. Grabbed some tape , glove and a scraper to pop the lid. The "curved" pins are towards the front of the machine on either side. You have to gently pry at those points (as well as the front) to start removing the lid, and then "wiggle" (highly technical) the lid in the proper direction to bring the lid off in the direction the curved pins dictate. I believe once you can see them, what I am trying to explain will be clearer. Make sure and protect your hands, as it takes some patience and would be easy to catch a finger or two.
So your video is the number one video for this replacement. Just a share for the ppl who dig far enough . My Samsung . Did not have front clips or hidden screw holes . It only has SIDE. Clips . You do have to unplug alot of the hardware in the back panel or the hoses and electrical wires may get wrecked . Loosen all that stuff before releasing the side clips then you push it forward to get the top to essentially unlock from the front . Everything else in the video is the same . I have model WA40J3000AW/A2
Thank you for sharing!
What was your model number?
Appliance Parts Pros....thank thank thank thank thank thank you so so so much for this video! Saved us hundreds of dollars in a new washer and taught this learn how to do it yourself girl a new skill!!! You guys rock!!
You're welcome, Elizabeth! We're here to help DIYers like yourself, so we're glad we could help you get your washer running again!
Hands Down; Best instructional on I have seen . ( i've seen many)
Great video, thank you. Just changed all 4 suspension rods in my Samsung. Video helped a lot and made it quite easy. No more off balance/DC error codes.
Happy to help!
I feel like this is what I need to do with my washer but something that I cant seem to find is how to tell when the suspension support rods need to be replaced. How can you tell that you need new ones? Am I looked for damage on a specific area of the rod or bushing? Am I looking for some telltale sign with the spring on the bottom?
When you start to have your washer turn off or restart the spin cycle due to consistent load shifting during the spin cycle, it’s time.
Thank you for this video. My 3 year old Samsung was going off balance and this seems to have fixed it. One note - my washer was part of the recall and Samsung sent someone to reinforce the top. After taking out the three screws in the back and popping the clips in the front as shown in this video, I was unable to lift the top straight up - I had to lift the top up, pull it forward, and then lift up.
You're welcome! We're always happy to help DIY-ers fix their appliances. And thanks for that tip about the disassembly of that washer post-recall, it does change things a little!
Amazing that this actually worked. Can't believe that after 3 years you would have to change the rods but anyways thanks for the video it saved me about 300 dollars. Machine works perfect.
You're welcome. Glad we could help!
As a single mom I want to thank you for this video. I fixed my washing machine in less than 30 min by watching your video. Thank you so much
You are welcome! Glad you were able to fix your issue! If there is anything we can help you with in the future please let us know.
I fixed my washer for the first time by myself thanks to this video. Cost less than $100 for the job
Glad you were able to fix your issue! If there is anything we can help you with in the future please let us know.
Thanks for the video. Easy to follow along. I purchased the rods and installed them exactly as you show. For some reason the washer will not turn back on now. Any ideas?
You do have power coming your machine? You did plug it back in? Did the breaker get flipped by chance?
Thank you for responding. I tried to respond to your question about model no but it wouldn’t let me send any more messages. I ended up purchasing a new machine after damaging the unit in my attempt to fix.
This was so easy! And, it was exactly as the video showed. Thank you! We just saved, at least, $500!
I tried to adjust the already worn out springs through the bottom to make it stiffer. But after a couple washes it went back to being wobbly. Thanks for the help boss
You are welcome. If there is anything we can help you with in the future please let us know.
On august 26 2023 watched video on Samsung top load washer how to fix suspension. Didn’t find clips in front instead found some soft white rubber insert under lid, there were 2 screws that held the top down. Went and tried to identify yr but it had k then a 8 guess 2018 , could not find k on Samsung yr list for identification. Rest of video was spot on used yr videos in past were a big help ,
If we can help you with anything please let us know.
Great video, made the job much easier. WARNING: Our Samsung WA5471ABW was subject to recall and was retrofitted to resolve danger of the lid flying off. It turns out that Samsung's solution didn't address the shaking itself, but consisted of bolting the lid to the case internally, so you can't just push the clips and pop the lid anymore. There were two bolts placed diagonally from each other, I got to one by taking the back off, and the other by pushing the drum to the side, added an hour to the 30 minute job. On the bright side, the suspension rods solved the balance issue perfectly!
On my model wa45t3200, the front of the washer top was held by two screws located at front and concealed/protected by rubber plugs...no prying required.
I don't like how soft the suspension is. You got something stiffer?
Interesting question. Someone with a hanging type scale should hook their old spring and a brand new spring and compare how much weight it takes to compress the springs.
Unless the spring is precompressed a little before the top is attache maybe? I always assumed the springs just lose tension from use and or overloading.
Just want to say thanks for the video! It was very helpful and informative. Washer was getting DC code every single time we used it. Ordered and replaced all 4 rods after watching this video, total time took about 20 minutes or so.
Thanks again AppliancePartsPro!
Thanks for the order! Glad the video helped you get the washer fixed.
Thank you for the great video. The job took hardly any time and went perfectly. I will add this, wear throwaway gloves because the existing grease on the old rods is the nastiest stuff I’ve ever experienced.
Worked perfectly, fixed and good to go in less than 15 minutes. So easy a Caveman can do it!
How do you know if your Samsung has these newer updated suspension rods installed from the factory?
Thanks for the video,we literally just did this but it dropped again on the spin cycle....any suggestions?
What is your model number? Are you sure you ordered the correct suspensions?
@appliancepartspros Yes we are sure we ordered the right parts but it's something to do with the door lock...that is the error code it's showing us. It's the only error code. Just going to another washer machine but keep the broken one because the issue seems fixable.
This video is outstanding. I feel confident that I could perform the repair. However, How can you best identify which Support Rod needs replacing? My Samsung WA456DRHDSU/AA Top loader becomes unbalanced on every load, and I have been struggling with it for almost a month. And I'm pretty sure I need to replace one of the foams pads on the right hand side as well. Do y'all have a video for that?
+Sean Douglas Most people change them out as a set. Sometimes there is not one that is noticeably bad, but they are all weak.
Thanks for this well explained task. my problem is how to identify or check whether the Suspension Rod is damaged or not .
My washer model is WA80U3 Samsung top Loading and also i cant get/find the complete pump set. Please Help Thanks
If you need help finding a part please give us a call: 1-877-477-7278.
Thanks for the great how-to video! My first time changing the rods went quick and easy
You are very welcome! If there is anything we can help you with in the future please let us know.
I have the parts ordered, watched the video, and read the comments. Is there anything else (preventive) that I could/should do while machine is disassembled? Or anything to look for on a 4 year old washer? Thanks
I would look everything over once you open it up, checking for any thing that might be damaged.
Thank you for this wonderful video.I ordered the rods and in the meantime I dismantled the top to have that first step done.Thank you.
You are very welcome. Good luck with your repair! If there is anything we can help you out with please let us know. Let us know how your repair goes as well.
I don't have the error code problem but own a WA48J7770AW washer that has been recalled due to them exploding. Samsung's fix only beefs up the way the top is secured but doesn't address to the cause. The support rods might be at fault. Is there an improved design I should replace my rods with?
My washer was fixed during the recall for the exploding top. Makes it a pain to get the top off. You have to lift from the back and slide the top forward an inch before it comes off.
I've replaced the four Suspension Rods with the 'New Improved Version Rods. The machine still goes out of balance! But if I put the machine in 'Manual Spin' mode with the same load, it spins up and works fine 'almost all the times'. So is it the 'spin-up to speed' the problem, also?
Is there a replacement for the foam squares on the side of the drum? Our vibration wore them down to nothing.
What is your model number?
WA45H7000AW/A2
I'm not showing anything with that description on the parts list for this model.
Product Code: SAM-DC63-10056M
I'm sorry, this part number is not listed for the model number you provided.
Thank you for doing this. Replacing the support rods fixed the non-stop UE error we were receiving. I now have a happy wife and a happy life! :-)
It took me 15 min to open and replace my rods in my machine. Machine is back to normal....thanks.
Glad we could help you get your washer back to washing!
will replacing these fix the DC code that always come on? Thanks
This is the most likely cause of the DC error code.
The new one looked just like the used one. Is it the spring tension goes bad ?
Yes, it could get weak over time.
What effect, if any, does it have on the spring's ability to work if the top is comes loose? By top I mean the white plastic like cup/holder on top of the bottom spring. Since the weight is pushing down, I can't really see where this would affect the function of the spring.
Is it the coil springs that go bad or another issue causing springs to go bad?
If you are putting in heavy loads that and causes the machine to go off balance that can cause the springs to go bad.
Ok. So every time I wash my clothes. I can have a small load in or a big load. I get an unbalanced load error code on my washer during the spin cycle. Is the suspension rods the reason why?
There’s actually a restrictive piece of something between the pole and the plastic cap on the bottom side that creates friction to reduce the rebound speed of the spring. When that goes, it needs to be replaced. Most just buy the whole unit bc they’re cheap AF
Is it usually advisable to replace all 4 at once, or is there a way to tell which one is causing the problem? Like many, we've had our machine at just past two years and getting the DC error code on all sizes of loads now. Thanks for the input.
+Wes Rogers It is hard to visually see which one may have gone bad, a lot of people do just change them all.
fixed my problem, ordered 4 rods, quick delivery.
It's better to replace the all four
@@Gayopa23 My thought exactly. Like getting one new tire. I ordered all four. Wish me luck!
I did this repair, and it solved the issue for about a week, but now the machine gets out of balance again constantly. It's when it does the high speed spin that it starts bouncing around.
I have done the calibration on it multiple times.
What would be the next item to look into or replace after the suspension rods?
You will need to check the leveling legs to make sure they are in good shape and the unit is level. If your unit has a balance ring, check that for any damage and make sure you are not overloading the unit.
@appliancepartspros thanks for these tips. I'll check the level on the leggs tonight and try to check the balance ring also. :)
Thank you.
You're welcome!
Hi i would like to find out, I have a Samsung top load washer it's 2 1/2 years old, if the suspension rods had been changed, when the machine is in wash mode should the barrel still be dancing around?? Thanks for any advice
I replaced mine multiple times using the cheaper Amazon springs and my washer still gets off balance. Any ideas of what else could cause this? Or is it the cheap springs off Amazon?
If you are not using the rods the manufacturer recommends it could cause your issue. You will also need to check the installation of the part, make sure they are seated properly, check the balance of the unit, check the feet for damage and make sure you aren't overloading it.
I unclipped it at the front, but the two metal clips feel down inside. I managed to get them with a magnet. How do the clips sit back in the holes?
Edit: I found an image of the clips on the video. I then used a small pair of vice grips to squeeze the clips together and put them back in the slots.
Glad you were able to fix your issue! If there is anything we can help you with in the future please let us know.
Is this suspension rod model in your title universal to all samsung washers?
Also is this one more thicker thus durable than the orig?
Thanks for the video, What size is your suspension rod.?
Changed all 4 rods. Last one was the right rear. That was bent in the middle. I probably could have fixed it by straightening in a vise. But I think the real problem started with the lithium grease fittings. All four cups at the top were dried hard and sticky. If I'd cleaned them up and applied new grease when the problem first started it may have kept the one rod from bending. Anyway it was an easy fix with the new rods. I just cleaned out the old cup fittings and liberally applied the grease as shown in the video. I'll put this on my household maintenance list to check every couple of years.
Glad the video helped you get the suspension fixed!
Just changed all four struts this evening. Very easy job. I hope it's ok that I used white lithium spray lube. Btw, very fast shipping from you guys!!!
Thanks for the order and glad the video helped you get the washer fixed!
Does a front load washer have suspension rods?
So if I have done this and it did not fix the issue, what should I start checking next?
What is your model number? What is the issue you are having with it?
@@appliancepartspros WA45H7000AW/A2 So the cycle runs like normal but then eventually flashes the UE code. It used to be that I could readjust everything and then it would be fine, but it's gotten progressively worse.
That error code can pop up if there is an unbalanced load, if the unit is overloaded, or if there isn't enough clothes in the unit. Not using HE detergent can also cause this error code. If all of that is good, then you will need to check the suspension rods to see if you can locate any damage on them.
I already replaced the suspension rods, the old ones look fine and the new ones didn't fix the issue. I read somewhere about a drum nut on the bottom of the washer?
You can also check the balance ring at the top of the tub for damage. The hex nut is located under the agitator if you want to check that.
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Great explanation! Tysm for the clean and clear walk through!
You are welcome! If there is anything we can help you with in the future please let us know.
Buy the NEW version - DAMPER AND SPRING DC97-05280W. This old version they are showing here , will it not have the same problem after some time and use? Why not buy the new stronger and ammended part?
While DC97-05280W is also a support rod, it is not a replacement for DC97-16350C, and may not be compatible with an appliance that is designed to need DC97-16350C. For example, we did this repair on a WA422PRHDWR/AA-0000 in the video, and the DC97-05280W is not compatible with that machine per the manufacturer's specifications. It is important to use replacement parts that are intended to be used on a particular model to ensure functionality.
So any new Samsung Top Load that is for sale on any showroom floor should have this updated part?
Do you have disconnect water hoses
I don't see anything defective on the one you took out. Mine look normal, so how do I know which one to replace?
So my drum completely dropped from 4 corners ..that means all 4 suspension rods are no good? Or could it be something else?
If definitely sounds like that could be your problem, though you'll have to open it up to confirm that there are no other issues.
@AppliancePartsPros not sure if you still see this post but I'm looking for this part DC97-05280S but your links goes to that DC97-16350C which isn't compatible with my washer. I have a Samsung WA48H7400AW/A2. if you could help that would be great I rather go to your website than ebay
A link for the DC97-05280S part you listed is here: www.appliancepartspros.com/samsung-assy-damper-f900a-dc97-05280s-ap5799907.html
If you ever have trouble finding a part, you can always get in touch with us! You can give us a call at 1-877-477-7278 or you can chat us at our website: www.appliancepartspros.com/. We try to check our TH-cam daily throughout the week, but there are Parts Pros Agents available to help you free of charge 7 days a week from 7 AM to midnight EST.
We can’t get to the front release clips. There is zero gap in between the top and base of the washer. Any suggestions??
What is your model number?
Thank you for getting back to me. I kept reading the comments, and somebody said their model had screws in the front. My husband had already figured that ours had screws under the rubber covers in front. That was it! Glad I read further. Thanks, anyway!! We had paid for an estimate from a local
appliance repair place of $750. Ridiculous. We bought a new LG, but saw your video and saw that it was an easy fix and so much cheaper. Thank you so much for providing the info and video!!
You're welcome! Just let us know if you have any other questions!
Do you happen to sell these in a four pack? I'd rather just change out all four.
I'm sorry, Jacob, we don't sell them in a four pack. However, you have it right. We do recommend that while you're doing the repair, you go ahead and change out all four at one time, because they tend to wear at the same rate. Our economy shipping option is flat rate, however, whether you order one rod or all four.
I had a ol code on my cabrio and so I took the inner drum out and sanded the shaft. it was really really difficult to get the drum off the shaft. I put everything back together and ran it and now I have a ul code even with no load in it. do you think that I could have damaged it while taking the drum out? it spun just fine before I did the repair.
You can post the problem along with your appliance's model number on our repair forum and the techs can help you troubleshoot what the problem could be. forum.appliancepartspros.com/
How can you tell how many you need and which ones?
The manufacturer does recommend replacing them all at the same time. However, If the support rods have failed, the tub will sit lower on one corner than the rest. The tub in a spin cycle, will shift and vibrate towards the weak support rod.
So would these fit any Samsung top load washer I'm getting a dc code on mines
You can go to our website and enter your appliance model number to view the parts breakdowns to be sure you get the correct part for your model. www.appliancepartspros.com/
Thank you. Because of this video I was able to save almost $300
Thank you for this video! My model had screws on the front though.
If the suspension support rods are the problems, what are the symptoms? machine won't spin?
The tub will go out of balance.
Man i pryed and pryed on my top trying to find the clips. Come to fond out my Samsung washer has 2 screws up front instead. Theyre hidden under 2 pieces of whote rubber
I glade I saw this post, I have t h e same machine with the 2 screws, I was killing myself trying to find the tabs
Mine still wobbles after replacing the suspension rods. What could be the problem?
Are you sure the machine is leveled?
I took mine apart. I bought from amazon some brass shim material. (verry cheep) I lined the entire hole with brass shim. Then I slid my rubber into what is now a smaller tighter hole.
Did it get the job done?
@@appliancepartspros Absolutely, I tried aftermarket rods first. That was a failure. Then I shimmed the rubber on the original OEM parts.
They should sell these as a repair rebuild kit along with the grease.
Some there are some for some models out there, but few and far between.
@@appliancepartspros I received locking collars from Amazon this morning as a backup plan.
I've had this washer just sitting for years. I used my old one because it still worked. Now, two years later I just spent 2 grand on a new Maytag set... I wish I had seen this video 2 years ago. Now my new one's about to be delivered and I still have my 10+ year old one and a Samsung that needs a $19 part that takes ten minutes to replace...
What happens when a machine is out of balance? My Kenmore’s tub bangs the front wall when it agitates.
That does sound like it could be out of balance. We'd be happy to help make sure that's the problem and suggest the correct part for your unit. We offer free technical advice and diagnosis. You can give us a call at 1-877-477-7278 or you can chat us at our website: www.appliancepartspros.com/. We will need your model number. You can use this tool on our website to help you find the model number: www.appliancepartspros.com/modelnumber_locator.aspx
On the Samsung, it will drain and refill itself several times until it finally gives up. My machine has probably wasted thousands of gallons due to the sh***y factory springs. I try my best to babysit the machine, but sometimes I get busy and forget.
so nice video but how i know on of damper not working properly?
Beautiful video and explanation! Love it
Hi, I have a Washer Mahine Samsung Model #WA422PRHWR/AA 01. No spin.That mean it is unbalance. The problem is a spring?.I have to change the all spring.Thank you. jose gomez. Tech.
It could be, but we'll need a little more information to say for sure. You can give us a call at 1-877-477-7278 or you can chat us at our website: www.appliancepartspros.com/. We’re here to help 7 days a week.
Mine had two Philips screws holding the front of the lid down. Under the rubber bumpers. I nearly cut them off with my puddy knife. Otherwise it went well. Thanks.
Thank you for sharing your discovery regarding the screws! It really helps!!!
Just did our washer. It's been pretty picky for a few years now. So long as you have all similarly heavy things it'll go just fine but a little off and you get the DC error constantly.
Easy to replace, out washer is different, wa5451, but extremely similar. These parts upset me though, they seem rather unsophisticated for their price tag. No wonder they don't last...
+appliancepartspro, how do you change the rubber supports on a washer?
+Joe Vasquez I am sorry without knowing what model you are talking about and the specific part I could not say. You can go to our website and enter your appliance model number to view the parts breakdowns and see if we have a video for the part you are asking about.
GE
th-cam.com/video/eWZVH4_xHs8/w-d-xo.html
That's it, Thank You so much. God bless you
what is this fix is supposed to fix?
If the suspension support rods are bad, the washer will go out of balance.
Hey how do you un due the clips I cant I clip them
What clip are you asking about?