Winning Over the New Discerning Consumer w/ Tractor Supply Co. | Elevating Brick & Mortar S3 | EP10

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Winning Over the New Discerning Consumer, with Myriah Kingen, Director of Facilities Management at Tractor Supply Co.
Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as cohesive teamwork across departments and with vendor partners.
Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.
On today’s episode, we talk with Myriah Kingen, Director of Facilities Management at Tractor Supply Company. For more than 85 years, Tractor Supply Company has served the needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts and all those who enjoy living Life Out Here. Tractor Supply is the largest rural lifestyle retailer in the U.S., ranking 291 on the Fortune 500.
Guest Bio:
With over two decades of diverse experience spanning facilities, construction, and procurement, Myriah possesses a demonstrated proficiency in multi-site asset and portfolio management across various sectors, including traditional and non-traditional retail, as well as healthcare. Her commitment to innovation, strategic thinking, team empowerment, and fostering an enjoyable work environment defines her professional ethos. Currently serving as the Director of Facilities at Tractor Supply Company, Myriah leads a dynamic team supporting all repair and maintenance activities across Tractor Supply and Petsense by Tractor Supply locations. She brings a wealth of industry insight and leadership, reflected in her 18-year engagement with the ConnexFM association, where she has contributed extensively to committees, councils, and served as Board Chair in 2019. Beyond her professional endeavors, Myriah finds solace in travel and adventure, having trekked through four countries, including a memorable 60-mile journey over 13 days in Nepal's Everest region. Her upcoming expedition to trek Mont Blanc further underscores her passion for exploration and challenge.
Guest Quote:
If your teams are not interconnected, I would suggest that you be the one to step forward, get to know these teams, and actually integrate yourself into their processes early and often. Because that's the only way that you're going to be able to be successful long term.
TIMESTAMPS
00:00 Intro
00:59 About Tractor Supply
01:47 Myriah’s journey
07:51 Articulating the industry’s value
09:22 ConnexFM
12:44 Women in the industry
17:14 Navigating the industry’s challenges
28:45 The consumer of the future
34:05 Where to find Myriah
34:44 Sid’s takeaways
SPONSOR:
ServiceChannel brings you peace of mind through peak facilities performance.
Rest easy knowing your locations are:
Offering the best possible guest experience
Living up to brand standards
Operating with minimal downtime
ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.
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additional tags: facilities management facilities facilities maintenance service provider preventative maintanence data analytics predictive analytics corrigo fexa customer experience customer satisfaction clean energy asset life cycle insights asset management sustainability refrigeration hvac plumbing servicechannel facility facility management assets saas multilocation ambience facility maintenance innovation automation customer location procurement supply chain management supply chain