Thank you for this honest review! I wish I had seen this before I got mine. I don't understand why this device has so many inaccurate and misleading reviews. Everything you mentioned here is exactly what I'm going through at the moment, except I'm not a tech expert to articulate on the subject. I just hope they take it back. Thanks again!
@@batmanonholiday4477 from all the reviews I've watched, the Legion 7 has the least amount of problems compared to the others. I think that you should get the Legion 7.
@@rennsport8 thanks, that was what I was also thinking. on paper a lot of these laptops look amazing, but whats the point if you just end up having constant headaches with trying to fix bugs or sudden breakdowns... have you owned any of these models -- scar, legion, raider, alienware?
I got mine last week and so far I haven’t had those issues. The only issue I ran into is advance Optimus making my screen laggy. I disabled it in BIOS and now the laptop is fine.
I've read the comments and I saw someone with thermal issues on start up. For anyone else with this problem I recommend Disabling Turbo with ThrottleStop.
besides i do not think that the absence of the numberpad is much of a problem. The port orientation is totally fine especially if you want cables out of your way. Also speakers on gaming laptops sound good rarely and that is why I use a headset. The command center may be disabled and you can always change the settings you need using the BIOS that works very well.
Also do not forget that the GPU may cause the heat pipes that are connected to the CPU to heat up as well which may contribute to the lagging. Try underclocking the GPU. DO NOT UNDERVOLT THE CPU,GPU and the RAM BECAUSE THAT MIGHT CAUSE SEVERE STABILTY ISSUES!
I don't understand why you don't recommend undervolting. I've seem Mash IT video on x17both r1 and r2 model he did -90mv undervolt and it was ok and stable so I think there is a reason to try it
just apply thermal paste it will solve your problem, every 6 months you need to dust clean and thermal paste change its will help you a lot for your laptop life and performance ok.
Based on my tests, I think the thermal throttling of the Gen12 i9 is probably a norm/nature of the beast. Even though it is showing thermal throttling, the processor is kicking butt in tests... IF... you do the needed tweaking to get around the Dell stupidity. AWACC is definitely horrible and how the thermal settings are handled are atrocious. When running TimeSpy, my GPU won't go above 140w unless I set the Thermal setting to Full Speed, which leaves the fans on at full speed even at idle. I did run Cinebench R20 and I'm getting 6547 (Full), 6455 (Performance), 6347 (Balanced), and 6110 (Quiet). TimeSpy... I was hitting 13,900 on the CPU. I DO have to overclock the GPU due to Dell doing something horrible, but then I'm hitting 14,000 on TimeSpy (Disable Advanced Optimus in Bios and running HD 1920x1080). I have the same unit and I'm happy to run some comparison tests, if you'd like. Direct responses to your list: 1. it appears you might have a bad unit, which might need to be addressed prior to telling people why THEY should not purchase this machine. Before contacting support, make sure you do a reinstall of the OS and retest. Dell will make you jump through many silly hoops before having the machine fixed or exchanged. 2. Ignorance and/or anger about YOUR machines thermal issues that need to be fixed (possibly re-paste or bad processor) 3. Agree. Is it only on the Cherry Keyboard that they are not lit or is it on the standard as well? I have the Cherry and not impressed (very tingy) The num pad is Personal preference. Keep in mind, this is a 'gaming' keyboard. I've been gaming for over 30 years and never used a num pad. If you are a gaming-accountant, use an external num pad. I'd rather they leave off the num pad and make room for larger batteries, better cooling, better speakers (Dell FAIL), etc. **My Opinion 4. Reinstall the OS without using their software if you do not want to use it. There are other software programs to control your CPU and GPU... but then you cannot control your lights and fans. As I mentioned above Dell AWCC Sucks... Big Time!! I agree. They are mostly controlling everything from the BIOS and giving us a software to try and make us think we can overclock, when we can't. But it looks pretty. 5. Yup... but who games without a headset? 6. It is cleaner having them in the back and how often are you having to plug stuff in and out. If anything, I wish they also put the power cable in the back. Stuff sticking out of the sides can get in the way of mouse usage. Lazy people are making this complaint IMO. Plug in an external hub and make things accessible. I use a USB4/TB4 Hub and run all my external stuff through that so I only have 2 plugs to deal (power and 1 usb).
I agree with so much that you said. I have had several exchanges of my machines for different reasons but they all were worth the money and performed great. I am trying to find the best mix of specs to fit my goals amd I think I have with the x17 r2 3080ti i7 uhd. They all run hot. They design them that way. My older thicker Alienware laptops had loud fans and ran hot too but they didn't perform anywhere near as good and were less portable. If you aren't thermal throttling then you're leaving performance on the table. These CPUs arent supposed to stay at their max boost speeds... they have a base speed and boost as temps allow for it. They are designed to throttle. That's not a reason to not get one. For any comparison of bemchmarks between different manufacturers it's hard to dispute that Alienware laptops remain near the top so the idea that they are throttling too much doesn't seem supported when compared to other manufacturers.
@@dcoderjr Thank you for this amazing answer. Yeah I know, currently DELL is yukking big balls. I hope I got a bad unit. because if my swap unit will be as bad as my first one, I'll get an A51m R2 ASAP!! I partially agree with your assumption that the 12th gen should run hot. Well, I don't think that they intentionally design a new Chip where 3 cores always thermal throttle (also at idle). I hope that I got a faulty unit and the replacement will hold its promises. I've tried everything, humanly possible to resolve this issue, but it still throttled at idle. (only 3 P-Cores) The problem is that if the cores are throttling, the performance will drastically decrease. I've seen the 12900HK reaching over 8500 Points in CBR20
@@humanoit7533 yeah I think you got a bad unit. I'll be keeping track for your updates once you get a new one. You got your x17r2 before me which made me start following your journey but once I got one and gathered some results I found that typically these get a timespy score in the 13000s and a cinebench 23 multicore score between 16,500- 18,000. Those are the main paramters I look for. With so many cores and the way they build these chips, if my overall numbers fall in this spectrum then I'd assume I had a sufficient unit. If I didn't, then I'd exchange asap and let them know I have a deffective unit.
@@dcoderjr I got a Lenovo Legion 5 with Core i7-11800H + RTX3060 +16GB RAM for my girlfriend. And that machine is a beast! I got 5400 points in CBR20 Hasn’t THROTTLED ONCE!!
I love the Alienware branding and aesthetic. Otherwise I’d buy any of the other number of overheating laptops out there. I don’t know what genius decided that we should engineer these thin laptops without solutions for cooling.
This may be true for Alienware laptops, but why should the consumer have to do this just for the machine to operate properly? My 12th Gen GE76 3080TI does not require underclock/overclock/undervolting and yet it has blazing performance and respectable thermals.
Thanks for the helpful review, as I was considering getting this machine but will pass on it now. It's looking to me as if the MSI Raider GE 76 is a better high-end laptop.
@@humanoit7533 I've only seen others test it and the results look very good. I'm looking at the Alienware X-17, Asus M16 and the MSI GE-76 as choices for my next laptop.
I see people having similar issues with other brands. I got the x17 r2 with 3070ti and it works perfectly. I play red dead2 on ultra everything and Temps never go over 80. I've used several different gaming laptops over the years and had bad luck and good luck. I've used msi, razer, alienware and Asus mix luck with all. All of them I had to tweak things to get them to perform as advertised. My current x17 r2 had to play with the sound settings to get the speakers to sound decent. Made a big difference. Performance wise have yet to miss with anything other than setting up my own fan profile. I have seen some where it doesn't switch to dedicated graphics on its on which affected performance. Make sure it switches to gpu for games if not you will need to mess with settings. This will drastically effect the performance and temps
My new X17 R2 (swap) arrived today! I‘ll post a new review ASAP! If you wanna be notified when it’s published, consider SUBSCRIBING to my channel, so you‘ll be notified as soon as I upload new videos Thanks 🙏❤️
@@mohammedmustafaraza8837 How To Undervolt and Optimize The 12th Gen Core i9-12900HK With ThrottleStop (FULL GUIDE) @Mash IT th-cam.com/video/_JknHkPcM5M/w-d-xo.html
It is possible. My temps are great. BUT!!!.... I had to repaste with liquid metal. Element 31 is garbage. What is Element 31? It is a thermal paste with metal in it. Made, not because it performs better than liquid metal but because it is easier to mass apply. I agree with everything else... software is garbage, speaker is bad (can be fixed), 2nd keys unlit is garbage. Temps... they can be great. Let me just add that yes I agree... Forget thinness. I wish it was thicker and cooler. That's why I buy this not to be slim or light.
I was on the line of getting this laptop too, I mean at like 3500.00 right? That's pretty steep, and lacking all that's important. Still wish it were better, as I am needing to upgrade my laptop.. thinking of just building a desktop too. Thanks for the video!
@@PrimalRageTV not really, all just talk at times ahhaha, but i am still keep going back to this laptop... most likely I am going to buy it abruptly soon.
Basically after you get to know it a little bit and configure your cpu gpu power and fan settings it runs perfectly. If you spend $4k on a laptop you should definitely know your way around the system.
thanks. I was bout to get this laptop. nevermind that's. I got the alienware r11 but also want a laptop might for the bigger one.. was also thinking of upgrading to alienware r14. I bought my r11 in December not even a year old.
You either got bad CPU or something wrong with cooling...just got hands on the same R2 (Euro version) and temps is 87c tops with out Throttle stop. Swap it
wow. I was about to order this laptop well actually I did order it. was 4000 bucks. cost me more then my r11. and I have the 3090 graphics card on r11.. I ordered it yesterday. then cancled it last night.. I do need a laptop when I'm on the go.. might wait for the next one. . I got the 512 gig option I had already ordered the 2 2tb ssd on Amazon. cancled those too. good thing I came across this video before they shipped it.. thanks
For the thickness, if you want it thick and heavy to use it on a table then might as well buy a desktop instead. I like the slim design and portability. The numpad is important for me as I will not only play games so I need quick access to numbers. Ports are ok with me as I will not be plugging in anything except power supply to it. Performance is weird, don't know it might be your machine.
yea I was going for slim and portability ,I decided to get the x15 r2 , to do some gaming but mostly for 3d animation and school and compile code. I also got r13. just want laptop on the go. well I'm waiting on my x15. should get it next week.i really haven't had issues with alieware..if I do ill take it back for another one..
Off topic but I am getting a new laptop soon. I am still not sure which one to go for (new asus duo series have been unavailable since launch with 0 response/updates from team) My problem is, I need multiple screens for work. And still have decent specs (thats why i wanted to go for asus duo) Now my question is, can you suggest any portable monitor solutions on ‘these kind’ of laptops?
Thank you for your video. Keep up a good work 👍 Let's go through what you explained to make it easier for our eyes to read 🤣 1st: It was very weird to see that even during idle laptop's hardware deemed that temp too hot and it started thermally throttling. I mean what the fudge it is... May I ask at what power profile it was? Next is 100°C temperature during load and yet still wasn't able to reach 6900 points in R20 or above which is a standard for that CPU caliber and that, as you explained, contributed heavily by thin chassis. I mean what will 4 fans will help if the cooling system is not able to dissipate heat away. It makes no sense but that's Dell we are talking about so I will not ponder anything because anything they do, they simply break 🤣 2. Thin chassis, this is a self-explanatory and I will not delve into that category because as you saw what thin chassis did to that laptop with i9-12900HK and RTX 3080 Ti. Hell even Razer is better (not sure about that because I haven't checked their laptops yet) 3. Secondary keys should be lit because that's somewhat standard for every gaming and professional laptop. As for Numpad, I think it is a personal preference so that's up to the individual. 4. Software! I foken 100% agree with you. Their software is a trash and it is even same thing by today. They haven't done anything to improve or to optimize or to fix it! 5. What the hell? Speakers stopped working after a few hours? That's unreal! 6. Plug barrel or whatever it is called should be on the rear side and use only USB-C at sides because those are small. So, if I was buying the new Ali-- no, Clownware, I would buy different brand. I don't have enough information of the past Alienwares so I cannot comment but I would definitely go to Asus or Legion or MSI. They are miles better than this Clownware. Okay enuff said. Cheers 😉
@@humanoit7533 personally mainly because of the 1080p screen, also it gets marked quite easily, it’s a good laptop but there are way better options at that price imo
I replaced my monster MSI gaming rig with the Dell laptop. The old MSI Dominator sits silently nearby running at 26 degrees C while the Dell fans are now failing and making more noise than usual blowing enough heat out of it with the IETS cooler to heat my entire office. I would not spend over 4K on a Dell again. I do recommend the MSI. It's easier to upgrade and it is a workhorse.
I actually have zero issues with mine with a i7 12700H and it stays really cool and doesn't thermal throttle at all. However I do use a laptop cooling pad so maybe that helps. But the performance of my laptop is very good and I can play Halo Infinite at 4K Ultra locked at 60fps. The other issues like keyboard secondary lights is understandable number pad isn't that important for me at least. The speakers are absolutely terrible that's the worst part for me.
Reason I hate my alienware is because of something called "hybrid power design" basically my thermals are below 80c and it still power throttled because the charger they ship it out with doesn't have enough power output. So stupid why even put a vaporchamber if the laptop will still throttle because of power
@@humanoit7533 240 watt, and even with 330watt charger(I bought one) it doesn't override 'hybrid power design' because I read on a forum that it is embedded in the motherboard
@@LuxuryLeet Wow… thats very interesting. What symptoms does this issue affect? What forum? Why would dell do something this stupid? Is there any solution?
I have the 330W brick and it does go hybrid after one hour of running. I could see the Alien head blinking which means it’s in charging mode. In theory it’s to protect the battery and discharge about 5% per hour until it reached 30% or similar. Once it goes in this mode it does feel like the CPU is backing off a bit but because of all the issues I’ve had it was hard to spot when it started and if there was a difference.
I haven't had any issues with my R2. Infact, I hold 16th place on 3Dmark for timespy, and 21st place on Fire strike under the same specs. This is such a perfect laptop. And I really don't know why everyone is ripping on the sound quality with the 2 subs and 2 down firing speakers, it sounds amazing. I think people are comparing the sound thinking it's the same as the R1, but I'm not sure if the R1 had the same speakers. With temps on 3dmark, max my temp went for the i9 is 85c, GPU at load hit 82c max 100% load. Maybe I won the bin lottery
I mean you clearly haven't listened to good speakers before, these speakers are absolute trash, even the m17 r4 had better sound than these, if you had them side by side you will know it.
Yeah, I couldn't even render videos properly, since it crashed on me and wouldn't turn on anymore. My new system should arrive this week. I will let you all guys know ASAP how that will perform.
@@humanoit7533 wow I had the same issue with my first x17 r1 i7 3070 it crashed a lot and gave me black screens, command center would take 1 minute to load very buggy and for $2400 that was unacceptable so I refunded it . But the thermals were very good around 73-76c ultra settings gaming for hours and no other laptops on the market had those number most run high 85-100c many laptops were running those number so I had to give it a second try I am currently over clocking it.
either the unit is briked from factory and you got the low nr either you dont know Alienware to god. I had alienware before and had no problem with it. Its very true that the temperatures go very high but thats becouse there is a High TDP on the CPU in a small form factor , witch is normal nowadays for laptops. Thermal Throtteling issue can be resolved with a LM repaste (If you know how to apply LM) but before that even , reinstall Windows , debloat it , get rid of all third party sofware whats not needed to run the machine and then do a benchmark . I have a MSI laptop now 10th gen 10870H and on full power it scores up to 10250 multicore score in cinebench R23 and about 9500-9800 on ballanced mode so that score what you show there on a 12th gen its practicly impossible or its running on 4 cores or Pcores are deactivated.Alienwares are good machines , not the best but good. And for laptops today wich have high TDP cpu-s its perfectcly normal to reach up to 100 degrees in CPU temperatures. If it goes over 100 its a problem , but again even that can be fixed with LM conductonaut.
Cause: 1. Lack of mounting pressure, therefore airgaps will occur onto both CPU and GPU. When there are airgaps, it causes the applied thermal compound to spill out due to the overpump effect. Since the airgap itself isn't sealed off and not compensated properly, it causes micro air pockets onto the very application itself. Therefore it weakens overtime and it spills out as the heatsink expands when it gets heated and contracts once it cools down leaving the thermal compound outside the silicone die. 2. The quality of the thermal compound for the gpu has a low watt per meter kelvin so it doesn't really transfer heat as fast as it could, as for the cpu side the Liquid Metal can't properly infuse itself onto the copper heat spreader due to the airgap and the copper purity of the heatsink isn't that good. End result is it rejects the liquid metal and will amplify the heat at the surrounding areas of the chip, and it will spill out and could possibly desolder the SMD capacitors of the cpu. The amplified heat could cause voids onto the BGA and overtime it may crack or cause bridges under the chip and the sole fix is to reflow the entire chip and to check for voids so that it won't happen again. This issue has been going since the release of the Alienware M15/17 R2 (July 2019) although it just worsens overtime since the x15/x17 are using semi conductive thermal interface material this time. This does not only apply to Dell, but this also applies to the Asus gaming laptops with applied liquid metal onto their Ryzen 9 cpu's and they overheat out of the box really quick based on the benchmarks on YT. That's why it is crucial to have tools where in you could perform heatsink diagnostics even before the actual application itself so you know where are the airgaps located and to know how thick the airgaps are so you could compensate it and to minimize the error of the application itself. Is it worth it?: No because it's a pain in the ass to fix the thermals and the liability falls upon to the repair shops who will tamper the device even though they're not aware such issues with the heatsink exist. Another risk is the LCD cable itself due to the front bezel heating up since the hinge bar is closest onto the heatsink and when the bar gets heated up it also affects the front bezel therefore you may end up with a defected LCD cable (2-7 beep code error, which pertains to the LCD) and you may end up costing hundreds of dollars just to replace the LCD assembly alone.
I'm really sorry your laptop isn't working. I think all the points you made are valid. Although, its thinness is its selling point, its too thin. Since, no one is breaking the fundamental law of thermal dynamics, it becomes one of the fastest laptops out there but not the fastest. Having said that I can game with my r1 for 8 hours straight beautifully. The speakers, in short suck. Agreed 100%. I've compared them to my 13in m1 and its night and day. Thats not even the pro. All Dell had to do imo was put the XPS speakers from their own product lineup and presto. I equate using ACC like going to the DMV, 😂 I dont understand why you wouldn't have secondary functions lit up, I have actually used the flashlight in my phone to find them. No number pad is easier to overlook on a gaming laptop but thats just my opinion. Lastly, no QHD option? Thats a pretty egregious oversight in 2022. Having said all that, personally I would still recommend this laptop. Its has its problems but what laptop doesn't.
😂😂😂😂😂😂👍👍👍👍👍clownware. I have x17 r1 11800h and 3080, cpu thermal throttle. I didn’t realize until warranty expire. Cuz the time I had my laptop I was working and traveling. Lmao!
People want you to complain and say all types of garbage that’s why you don’t have any responses…I’m here to say thank you for sharing!! Hopefully I’ll be getting mine at the end of the month in Jesus’ name.
@@MezzahFR I hear you. I added a 2TB m2 and had some heat issues with it, but didn't have heat sink on it. Added the heat sink and it's cool as a cucumber
I just ordered mine and I had no problem T all.I’ve had it since march of 2022. I would recommend this laptop to anyone. It’s fast and I played a lot of games on it .I don’t care if the ports are in the back. To me it’s much better.
Obviously you have a deffective unit. I have owned 2 Alienware Laptops so far...the M17x R4 with i7 3720QM, GTX 680m back in 2012...Then recently the x17 R1 in 2021. If you dont have 100% set on a gaming laptop then you shouldnt buy one...obviously you wanted a thicker laptop, but for some reason you bought a thin one still
Straight out of the box might be the prob. ?? open task manager wait for it to calm down. Run updates and the Dell support assistant afew times. Between that and cycling updates. restart check task manager. Waited for It to calmed down to ( mine ) 2% cpu 28% memory. Butter smooth. Runs 👍 And yes I9 in a laptop will run hot if you don't know how to master settings your S.O.L. P.S plenty of spare muscle. I leave all AW support on. In my case. It finds & fixes
I do not recommend ANY Alienware computer or laptop. For over 20 years I built my own gaming rigs. A couple years ago I bought an Alienware R11. The bios is so wonky that even unplugging and re-plugging in a cooling fan caused the bios to have a nervous breakdown and fail to reboot without shutting it down and restarting over and over again. Upgrading memory? good luck. You have to go through a slow process that also results in the bios acting crazy preventing the system from booting. I finally just gutted one of my old Cosmos cases and just built a new rig. It fired right up and I have had zero problems. So a month ago I bought a new, in opened box x17 R2. Right off the bat it had problems booting. Then the Alienware command center would not work. Because of Dell software issues (They have known about for over a year but not fixed) you cannot uninstall it and reinstall it. I had so many problems I bought a new M2 drive and installed the operating system from a fresh windows download. I upgraded the memory from 16 to 32 and it took numerous crashes and reboots before it finally accepted the memory. I downloaded all of the Dell drivers and now the command center works. Sort of. I tried using the command center to OC the processor but it crashes, especially on start up. Then somewhere along the line it stops overclocking without any input from me. The only good thing is I can control the 4 fans to keep it cool. Every morning when I start it I usually have to reboot several times before it decides to work. This morning When I started it, it froze the first time. Then the second time it did not recognize the trackball. The third time it froze and the fourth time it finally booted. Alienware bios has some serious issues. Never another Dell or Alienware product for me.
My man you are absolutely right, I bought a new 17” Alienware laptop brand new it throttled from day one at start up has Alienware engineers handle my case and they could never fix the problem so I sold the thing, no more Alienware for me!!!
Have just sent mine back fpr refund after several call outs to "fix" the speakers. I could not live with the speakers as they were. Awful reverberation. I also found with all the ports out the back of the device - that did not work well in a smaller modern home desk.
i7 in its default does like to jump over 100 easy. Even though I've read that it's safe a couple places by word of mouth, i do like to run it cooler. I limited the temperature in bios to 85 and i have a few profile settings for specific games in the Command Center. I have the feeling you can't really overclock the CPU but the adjustment seem to be enough. Last thing on my list is liquid metal. That should take away my need for Full Speed fans on games like elden ring
I see you got an exchange in the older comments. was going to recommend that because I have this exact laptop and when pushing it with tripleA games, the temps are more than good. This might just be a case of you losing the silicon lottery. The speakers are trash but for me it's not a big deal since I use a wireless headset.
Was thinking of getting this for vr gaming on my reverb g2, portability issues keep me from getting a desktop. My question is will this struggle on ultra settings running vr? I want the best visuals possible and this seems like quite a beast of a laptop. Thanks for your help
Once I get my exchanged X17 R2, I will post ASAP a complete, comprehensive and objective review!! Who’s exited? Let me know in the comments what you’re thinking!
I'm glad you're trying an exchange. You had some outlier results in my opinion. These machines do run hot though but they also perform well. They are made to boost cpu speeds based on temps. The intel chips create more heat as they boost compared to AMD which is the real cause of the heat issue more than the laptop design. Intel chips are made to run hot so I think they expect them to throttle when they are being used hard. The only manufactures not hitting thermal throttling seem to be the ones that aren't giving them full power. Dell is trying to improve performance while simultaneously making it thinner to appeal to a wider audience. I get that and these are performing at the top of the gaming pc market right now so hopefully you have better luck next time
1. i9s run hot. 2. The element 31 paste that they give out with the laptop goes bad after a year. This is a legitimate negative, but I’ve been told that most performance laptops will need to have their thermal paste replaced once a year anyways. Sounds like your thermal past was dried out from the get go. That’s why you get a year of free support. They will come to your house and replace it. 3. This laptop has a custom cooling solution that is better than most laptop solutions. It has 4 dedicated fans and two separate cooling pipe systems to separate the cpu and gpu cooling systems. 4. The Alienware command center is not great. I run my fans at full speed all the time. Somehow I managed to set my fan speeds at max and uninstall Alienware command center, and now I don’t have to worry about it. 5. Who isn’t using a headset for basically any laptop work? Gaming, video editing, etc. also, get it replaced. You have a free year of support. It’s not hard to call them and have them set up a time to replace it. It’s not great that your laptop came with this many problems out of the box, but this is a single case out of the thousands of laptops that they made. They probably need to improve their qa.
In addition to the ports on the back, the bright blue lighting on the back makes it almost impossible to see them without a flashlight. VERY inconvenient.
I regret every single penny spent on this laptop. My battery port literally burned. Which is scary, because of the high temperatures the laptop runs and it means it can happen again. Then I went to the Alienware support 30 days ago. They don't care at all for you. Long story short: basically Im waiting until now for the repair which is supposed to be this week. But who knows, it was supposed to be last week as wel, and the week before. I would get my money back right now if it was possible.
That’s unheard of! What a shame! Please keep pushing them. DELL can have good customer service, once you get more verbally active with them. Say something lile: „the device does not function properly, nor does it perform as advertised“ I’m not happy at all and i want a full refund.
Just buy the I5 of ruziën version and no bigger gpu than Gtx 3050 / 3060 because such high end hardware isn’t made for compact builds. Not only in Alienware also any other laptop…
My area 51 r2 was not working properly and thermal throtteling. Than when i opened it the screws were not tightened enough. So just check it and if they are not than make it tighter. The vapor chamber screws i am talking about. They where loosing way too much air so just try it.
I have the M15-R6 and R7 and the X-Series was always my utmost desire to have but I can't understand why are you so horrible in your review. Alienware laptop and desktop which I have both are so amazing much and much better than any competitor out there. For me who owns Area51-R5, M15-R6 and R7, Alienware is the best, specially the one you are reviewing now, its faster than M1 mac. BUT anyway, somebody must have paid for this review. It doesn't make any sense to me. THUMBs down for me.
I appreciate your view. But just because you made good experiences with this machine it does not mean that DELL/Alienware make always good product. I had !three! Laptops and everyone of those was badly assembled and/or with broken screen, missing inner parts and bad performances. Thats what I have to say.
![[TUTORIAL] How To Apply Liquid Metal | Alienware X17 R2 i9-12900HK](http://i.ytimg.com/vi/i9i-l4TMmok/mqdefault.jpg)
Thank you for this honest review! I wish I had seen this before I got mine. I don't understand why this device has so many inaccurate and misleading reviews. Everything you mentioned here is exactly what I'm going through at the moment, except I'm not a tech expert to articulate on the subject. I just hope they take it back. Thanks again!
Thank you! I appreciate you 👍🏽
Is razor blade 15 with rtx 3080ti better than this
what laptop would you suggest -- legion 7 or rog strix scar, msi ge77?
@@batmanonholiday4477 from all the reviews I've watched, the Legion 7 has the least amount of problems compared to the others. I think that you should get the Legion 7.
@@rennsport8 thanks, that was what I was also thinking. on paper a lot of these laptops look amazing, but whats the point if you just end up having constant headaches with trying to fix bugs or sudden breakdowns... have you owned any of these models -- scar, legion, raider, alienware?
You saved my marriage 😂😂😂😂😂😂😂😂😂
Glad to help
Full review coming tomorrow!
I got mine last week and so far I haven’t had those issues. The only issue I ran into is advance Optimus making my screen laggy. I disabled it in BIOS and now the laptop is fine.
X17 r1 same too 😂, what the D-ell
I've read the comments and I saw someone with thermal issues on start up. For anyone else with this problem I recommend Disabling Turbo with ThrottleStop.
besides i do not think that the absence of the numberpad is much of a problem. The port orientation is totally fine especially if you want cables out of your way. Also speakers on gaming laptops sound good rarely and that is why I use a headset. The command center may be disabled and you can always change the settings you need using the BIOS that works very well.
Speakers are trash, I have an m18x from 2009 and it sounds miles better. MacBooks have the best speakers
Also do not forget that the GPU may cause the heat pipes that are connected to the CPU to heat up as well which may contribute to the lagging. Try underclocking the GPU. DO NOT UNDERVOLT THE CPU,GPU and the RAM BECAUSE THAT MIGHT CAUSE SEVERE STABILTY ISSUES!
I don't understand why you don't recommend undervolting. I've seem Mash IT video on x17both r1 and r2 model he did -90mv undervolt and it was ok and stable so I think there is a reason to try it
Just put a fan blowing at your computer to move any heat that's just sitting outside your computer making it slowly heat up.
Why are you suggesting this ? That’s not true. It can be unstable if you don’t know how/what to do.
just apply thermal paste it will solve your problem, every 6 months you need to dust clean and thermal paste change its will help you a lot for your laptop life and performance ok.
Based on my tests, I think the thermal throttling of the Gen12 i9 is probably a norm/nature of the beast. Even though it is showing thermal throttling, the processor is kicking butt in tests... IF... you do the needed tweaking to get around the Dell stupidity. AWACC is definitely horrible and how the thermal settings are handled are atrocious. When running TimeSpy, my GPU won't go above 140w unless I set the Thermal setting to Full Speed, which leaves the fans on at full speed even at idle. I did run Cinebench R20 and I'm getting 6547 (Full), 6455 (Performance), 6347 (Balanced), and 6110 (Quiet). TimeSpy... I was hitting 13,900 on the CPU. I DO have to overclock the GPU due to Dell doing something horrible, but then I'm hitting 14,000 on TimeSpy (Disable Advanced Optimus in Bios and running HD 1920x1080). I have the same unit and I'm happy to run some comparison tests, if you'd like.
Direct responses to your list:
1. it appears you might have a bad unit, which might need to be addressed prior to telling people why THEY should not purchase this machine. Before contacting support, make sure you do a reinstall of the OS and retest. Dell will make you jump through many silly hoops before having the machine fixed or exchanged.
2. Ignorance and/or anger about YOUR machines thermal issues that need to be fixed (possibly re-paste or bad processor)
3. Agree. Is it only on the Cherry Keyboard that they are not lit or is it on the standard as well? I have the Cherry and not impressed (very tingy)
The num pad is Personal preference. Keep in mind, this is a 'gaming' keyboard. I've been gaming for over 30 years and never used a num pad. If you are a gaming-accountant, use an external num pad. I'd rather they leave off the num pad and make room for larger batteries, better cooling, better speakers (Dell FAIL), etc. **My Opinion
4. Reinstall the OS without using their software if you do not want to use it. There are other software programs to control your CPU and GPU... but then you cannot control your lights and fans. As I mentioned above Dell AWCC Sucks... Big Time!! I agree. They are mostly controlling everything from the BIOS and giving us a software to try and make us think we can overclock, when we can't. But it looks pretty.
5. Yup... but who games without a headset?
6. It is cleaner having them in the back and how often are you having to plug stuff in and out. If anything, I wish they also put the power cable in the back. Stuff sticking out of the sides can get in the way of mouse usage. Lazy people are making this complaint IMO. Plug in an external hub and make things accessible. I use a USB4/TB4 Hub and run all my external stuff through that so I only have 2 plugs to deal (power and 1 usb).
I agree with so much that you said. I have had several exchanges of my machines for different reasons but they all were worth the money and performed great. I am trying to find the best mix of specs to fit my goals amd I think I have with the x17 r2 3080ti i7 uhd. They all run hot. They design them that way. My older thicker Alienware laptops had loud fans and ran hot too but they didn't perform anywhere near as good and were less portable. If you aren't thermal throttling then you're leaving performance on the table. These CPUs arent supposed to stay at their max boost speeds... they have a base speed and boost as temps allow for it. They are designed to throttle. That's not a reason to not get one. For any comparison of bemchmarks between different manufacturers it's hard to dispute that Alienware laptops remain near the top so the idea that they are throttling too much doesn't seem supported when compared to other manufacturers.
@@dcoderjr Thank you for this amazing answer.
Yeah I know, currently DELL is yukking big balls. I hope I got a bad unit. because if my swap unit will be as bad as my first one, I'll get an A51m R2 ASAP!!
I partially agree with your assumption that the 12th gen should run hot. Well, I don't think that they intentionally design a new Chip where 3 cores always thermal throttle (also at idle). I hope that I got a faulty unit and the replacement will hold its promises.
I've tried everything, humanly possible to resolve this issue, but it still throttled at idle. (only 3 P-Cores)
The problem is that if the cores are throttling, the performance will drastically decrease.
I've seen the 12900HK reaching over 8500 Points in CBR20
@@humanoit7533 yeah I think you got a bad unit. I'll be keeping track for your updates once you get a new one. You got your x17r2 before me which made me start following your journey but once I got one and gathered some results I found that typically these get a timespy score in the 13000s and a cinebench 23 multicore score between 16,500- 18,000. Those are the main paramters I look for. With so many cores and the way they build these chips, if my overall numbers fall in this spectrum then I'd assume I had a sufficient unit. If I didn't, then I'd exchange asap and let them know I have a deffective unit.
@@dcoderjr very good!
Must people are just afraid (or think it’s “normal”) for a 6000usd laptop to run hot at idle…
No its not 😂😂
@@dcoderjr I got a Lenovo Legion 5 with Core i7-11800H + RTX3060 +16GB RAM for my girlfriend. And that machine is a beast!
I got 5400 points in CBR20
Hasn’t THROTTLED ONCE!!
I love the Alienware branding and aesthetic. Otherwise I’d buy any of the other number of overheating laptops out there. I don’t know what genius decided that we should engineer these thin laptops without solutions for cooling.
ironically enough, you get better performance with the i7 due to thermals.
You should underclock the CPU in order to keep the framerates stable and the Laptop relatively cool.
This may be true for Alienware laptops, but why should the consumer have to do this just for the machine to operate properly? My 12th Gen GE76 3080TI does not require underclock/overclock/undervolting and yet it has blazing performance and respectable thermals.
How do I do that I'm new to pc gaming
Thanks for the helpful review, as I was considering getting this machine but will pass on it now. It's looking to me as if the MSI Raider GE 76 is a better high-end laptop.
@@videomaniac108 have you tested the MSI?
@@humanoit7533 I've only seen others test it and the results look very good. I'm looking at the Alienware X-17, Asus M16 and the MSI GE-76 as choices for my next laptop.
I see people having similar issues with other brands. I got the x17 r2 with 3070ti and it works perfectly. I play red dead2 on ultra everything and Temps never go over 80. I've used several different gaming laptops over the years and had bad luck and good luck. I've used msi, razer, alienware and Asus mix luck with all. All of them I had to tweak things to get them to perform as advertised. My current x17 r2 had to play with the sound settings to get the speakers to sound decent. Made a big difference. Performance wise have yet to miss with anything other than setting up my own fan profile. I have seen some where it doesn't switch to dedicated graphics on its on which affected performance. Make sure it switches to gpu for games if not you will need to mess with settings. This will drastically effect the performance and temps
the speakers are horrible. No excuses !
@@humanoit7533 agreed
@@rcunknown5303 the R1 actually had great speakers for a laptop. Not sure what happened here 😂
My new X17 R2 (swap) arrived today!
I‘ll post a new review ASAP! If you wanna be notified when it’s published, consider SUBSCRIBING to my channel, so you‘ll be notified as soon as I upload new videos
Thanks 🙏❤️
Did you update the drivers and firmware?
I do actually recommend this laptop, but only only after doing extensive optimization. Check out both of my videos about this topic.
Can we get the link for the other one?
@@mohammedmustafaraza8837
How To Undervolt and Optimize The 12th Gen Core i9-12900HK With ThrottleStop (FULL GUIDE) @Mash IT
th-cam.com/video/_JknHkPcM5M/w-d-xo.html
It is possible. My temps are great. BUT!!!.... I had to repaste with liquid metal. Element 31 is garbage. What is Element 31? It is a thermal paste with metal in it. Made, not because it performs better than liquid metal but because it is easier to mass apply. I agree with everything else... software is garbage, speaker is bad (can be fixed), 2nd keys unlit is garbage. Temps... they can be great. Let me just add that yes I agree... Forget thinness. I wish it was thicker and cooler. That's why I buy this not to be slim or light.
I've stressed mine out of the box. 12th gen K cpu, 3080ti. It was going for 30 mins. Not once did it thermal throttle. Performance fan mode enabled.
I don’t go over 80C on the cpu. No different than a desktop. 3080 chills at 75-85. That’s not an issue. At all.
All your reasons weren’t an issue for me except for the keyboard
I was on the line of getting this laptop too, I mean at like 3500.00 right? That's pretty steep, and lacking all that's important. Still wish it were better, as I am needing to upgrade my laptop.. thinking of just building a desktop too. Thanks for the video!
Easily swayed much?
@@PrimalRageTV not really, all just talk at times ahhaha, but i am still keep going back to this laptop... most likely I am going to buy it abruptly soon.
@@samanosukeakechi4388 the guy in the vid got an exchange. Ofc hes not gonna mention that and shit on the laptop.
If you had seen my videos you would have known that i got it as an exchange.
Basically after you get to know it a little bit and configure your cpu gpu power and fan settings it runs perfectly. If you spend $4k on a laptop you should definitely know your way around the system.
thanks. I was bout to get this laptop. nevermind that's. I got the alienware r11 but also want a laptop might for the bigger one.. was also thinking of upgrading to alienware r14. I bought my r11 in December not even a year old.
There is something wrong with your machine or Intel CPUs are terrible when it comes to heat management
What you need a numpad for? You crunching spreadsheets? You actually using your laptop keys most of the time? 😂
You either got bad CPU or something wrong with cooling...just got hands on the same R2 (Euro version) and temps is 87c tops with out Throttle stop. Swap it
What are your scores?
@@humanoit7533 plus-minus 16k points
@vadim segida I have the same issues as HumanoIT
thank you!
You’re welcome!
Btw. Nice cooking channel 😍
wow. I was about to order this laptop well actually I did order it. was 4000 bucks. cost me more then my r11. and I have the 3090 graphics card on r11.. I ordered it yesterday. then cancled it last night.. I do need a laptop when I'm on the go.. might wait for the next one. . I got the 512 gig option I had already ordered the 2 2tb ssd on Amazon. cancled those too. good thing I came across this video before they shipped it.. thanks
If you take time to optimise it, you’ll have a great laptop!
Liquid metal and undervolting! You find both tutorials on my channel!
For the thickness, if you want it thick and heavy to use it on a table then might as well buy a desktop instead. I like the slim design and portability. The numpad is important for me as I will not only play games so I need quick access to numbers. Ports are ok with me as I will not be plugging in anything except power supply to it. Performance is weird, don't know it might be your machine.
Thank you for your pov.
Performance now is fantastic. Check out my videos to see how i did it 👍🏽
@@humanoit7533 paste your video link here
@@blackgamingstudio5104
th-cam.com/video/i9i-l4TMmok/w-d-xo.html
yea I was going for slim and portability ,I decided to get the x15 r2 , to do some gaming but mostly for 3d animation and school and compile code. I also got r13. just want laptop on the go. well I'm waiting on my x15. should get it next week.i really haven't had issues with alieware..if I do ill take it back for another one..
UTTER "hit job your review, ..laptop is superb
Im happy for you. After optimizing, mine is also very good!
Off topic but I am getting a new laptop soon. I am still not sure which one to go for (new asus duo series have been unavailable since launch with 0 response/updates from team)
My problem is, I need multiple screens for work. And still have decent specs (thats why i wanted to go for asus duo) Now my question is, can you suggest any portable monitor solutions on ‘these kind’ of laptops?
i hooked up my device to an inexpensive 4K TV with HDMI, works great!
What happened to the temps
I wish i knew 😩
What do you suggest
Throwing it under a bus 🚌
Thank you for your video. Keep up a good work 👍
Let's go through what you explained to make it easier for our eyes to read 🤣
1st: It was very weird to see that even during idle laptop's hardware deemed that temp too hot and it started thermally throttling. I mean what the fudge it is... May I ask at what power profile it was? Next is 100°C temperature during load and yet still wasn't able to reach 6900 points in R20 or above which is a standard for that CPU caliber and that, as you explained, contributed heavily by thin chassis. I mean what will 4 fans will help if the cooling system is not able to dissipate heat away. It makes no sense but that's Dell we are talking about so I will not ponder anything because anything they do, they simply break 🤣
2. Thin chassis, this is a self-explanatory and I will not delve into that category because as you saw what thin chassis did to that laptop with i9-12900HK and RTX 3080 Ti. Hell even Razer is better (not sure about that because I haven't checked their laptops yet)
3. Secondary keys should be lit because that's somewhat standard for every gaming and professional laptop. As for Numpad, I think it is a personal preference so that's up to the individual.
4. Software! I foken 100% agree with you. Their software is a trash and it is even same thing by today. They haven't done anything to improve or to optimize or to fix it!
5. What the hell? Speakers stopped working after a few hours? That's unreal!
6. Plug barrel or whatever it is called should be on the rear side and use only USB-C at sides because those are small.
So, if I was buying the new Ali-- no, Clownware, I would buy different brand. I don't have enough information of the past Alienwares so I cannot comment but I would definitely go to Asus or Legion or MSI. They are miles better than this Clownware. Okay enuff said. Cheers 😉
I couldn't have said it better!!!!!!
Thank you very much for this post ❤️
i dont recommended to use liquid metal. use noctua termal paste. better than the LM.i got the same model and i have no termal issue.
Any news about dell?????????
Yeah, they’re working on a swap
Yea this laptop is trash 🗑! My unit’s CPU kept thermal throttling and reached a temperature of 108 Celsius. RMA’d back to Dell 🙄
I think this dude just don't like the brand tbh
Is razor blade 15 with rtx 3080ti better than this
I've heard that razor is not what it used to be
You have to tune your laptop in order to reach optimum performance.
I’ve tried everything
how to tune it properly?
U should take a replacement from them
Probably works like a dream in Antarctica.
😂😂👍👍
I had this laptop well the 3080 model, I sold it and purchased the MSI GE76 QHD 240hz , couldn’t be happier!! 👍
why did you sell it?
@@humanoit7533 personally mainly because of the 1080p screen, also it gets marked quite easily, it’s a good laptop but there are way better options at that price imo
@@SURG3NT
what cpu did u got?
@@humanoit7533 10th gen and 3080 and 360hz screen, mechanical keyboard
@@SURG3NT 10th gen with 3080?
What could be the best alternative for this laptop
I replaced my monster MSI gaming rig with the Dell laptop. The old MSI Dominator sits silently nearby running at 26 degrees C while the Dell fans are now failing and making more noise than usual blowing enough heat out of it with the IETS cooler to heat my entire office. I would not spend over 4K on a Dell again. I do recommend the MSI. It's easier to upgrade and it is a workhorse.
I actually have zero issues with mine with a i7 12700H and it stays really cool and doesn't thermal throttle at all. However I do use a laptop cooling pad so maybe that helps. But the performance of my laptop is very good and I can play Halo Infinite at 4K Ultra locked at 60fps. The other issues like keyboard secondary lights is understandable number pad isn't that important for me at least. The speakers are absolutely terrible that's the worst part for me.
What kind of cooling pad do you use?
@@dOSTOV3L Thermaltake Massive.
@@slothninja5180 I actually just went with the IEDS 500GT and it's working noticeably well on my older ROG G701VK I am pretty surprised.
Reason I hate my alienware is because of something called "hybrid power design" basically my thermals are below 80c and it still power throttled because the charger they ship it out with doesn't have enough power output. So stupid why even put a vaporchamber if the laptop will still throttle because of power
WOW!!!!
What do you mean with „power charger?“ doesn’t have it a 330Watt PA?
@@humanoit7533 240 watt, and even with 330watt charger(I bought one) it doesn't override 'hybrid power design' because I read on a forum that it is embedded in the motherboard
@@LuxuryLeet
Wow… thats very interesting. What symptoms does this issue affect?
What forum?
Why would dell do something this stupid?
Is there any solution?
I have the 330W brick and it does go hybrid after one hour of running. I could see the Alien head blinking which means it’s in charging mode. In theory it’s to protect the battery and discharge about 5% per hour until it reached 30% or similar. Once it goes in this mode it does feel like the CPU is backing off a bit but because of all the issues I’ve had it was hard to spot when it started and if there was a difference.
@@AB-cg9np
You can change this behaviour in BIOS!
Set the battery-mode to “primarily AC” !!!
The graphics card says 3080 ti with 4 gb. Not 16 gb. Maybe that's why it's slow and laggy.
I think it’s a bug in xtu
Thanks
Why would you go for the i9 in a chasis like that?
Because it’s performing amazing after proper tuning
I haven't had any issues with my R2. Infact, I hold 16th place on 3Dmark for timespy, and 21st place on Fire strike under the same specs. This is such a perfect laptop. And I really don't know why everyone is ripping on the sound quality with the 2 subs and 2 down firing speakers, it sounds amazing. I think people are comparing the sound thinking it's the same as the R1, but I'm not sure if the R1 had the same speakers.
With temps on 3dmark, max my temp went for the i9 is 85c, GPU at load hit 82c max 100% load. Maybe I won the bin lottery
I mean you clearly haven't listened to good speakers before, these speakers are absolute trash, even the m17 r4 had better sound than these, if you had them side by side you will know it.
Please Gaetano, try listen to Macbook Pro speakers. They sound better than most TV‘s!!!!
You won the lottery, mine sites in the high 80’s to 100 C in most games / apps
@@AB-cg9np any solution?
Have you find the reasons why it throttles?
@@AB-cg9np You need to turn off CPU Turbo Boost to get better Temp . at lease decrease around 15~30°C
you are the only issue on this... i have 2 of those laptos and i did not have any of those issues.
Good video I think the x17 R1 is the best of both world I feel better for not going with this model the i9 just don’t worth it right now for gaming
Yeah, I couldn't even render videos properly, since it crashed on me and wouldn't turn on anymore.
My new system should arrive this week. I will let you all guys know ASAP how that will perform.
@@humanoit7533 wow I had the same issue with my first x17 r1 i7 3070 it crashed a lot and gave me black screens, command center would take 1 minute to load very buggy and for $2400 that was unacceptable so I refunded it . But the thermals were very good around 73-76c ultra settings gaming for hours and no other laptops on the market had those number most run high 85-100c many laptops were running those number so I had to give it a second try I am currently over clocking it.
@@vlone_slatt3504 yeah,
If my second device will be as bad as the first one, i‘ll get an a51m r2 ASAP!
either the unit is briked from factory and you got the low nr either you dont know Alienware to god. I had alienware before and had no problem with it. Its very true that the temperatures go very high but thats becouse there is a High TDP on the CPU in a small form factor , witch is normal nowadays for laptops. Thermal Throtteling issue can be resolved with a LM repaste (If you know how to apply LM) but before that even , reinstall Windows , debloat it , get rid of all third party sofware whats not needed to run the machine and then do a benchmark . I have a MSI laptop now 10th gen 10870H and on full power it scores up to 10250 multicore score in cinebench R23 and about 9500-9800 on ballanced mode so that score what you show there on a 12th gen its practicly impossible or its running on 4 cores or Pcores are deactivated.Alienwares are good machines , not the best but good. And for laptops today wich have high TDP cpu-s its perfectcly normal to reach up to 100 degrees in CPU temperatures. If it goes over 100 its a problem , but again even that can be fixed with LM conductonaut.
Please check out my newest Videos. (Review and also undervolting) where i fix these issues
Lack of numpad is a dealbreaker for me.
So will you recommend r1?
after optimizing the machine i do recommend it
Thank you for this review, I was very very close to buying one, and now have no interest in buying one.
This laptop is actually amazing if you take the time to optimise it (LM and Undervolt)
If you wanna know how. Check out my channel
I’m looking at a x17 r1 i9 64gb 120hz 1tb what u think or should I get the r2
Yeah! The R1 is the better one. Go ahead! You will enjoy it. ☺️ keep me updated on how the machine works.
Please subscribe to my channel
@@humanoit7533 just got it what should I do next
@@Tonebone2k8 do you have any issues with it?
Afaic the r1 does not have the thermal issues as the r2
Cause:
1. Lack of mounting pressure, therefore airgaps will occur onto both CPU and GPU. When there are airgaps, it causes the applied thermal compound to spill out due to the overpump effect. Since the airgap itself isn't sealed off and not compensated properly, it causes micro air pockets onto the very application itself. Therefore it weakens overtime and it spills out as the heatsink expands when it gets heated and contracts once it cools down leaving the thermal compound outside the silicone die.
2. The quality of the thermal compound for the gpu has a low watt per meter kelvin so it doesn't really transfer heat as fast as it could, as for the cpu side the Liquid Metal can't properly infuse itself onto the copper heat spreader due to the airgap and the copper purity of the heatsink isn't that good. End result is it rejects the liquid metal and will amplify the heat at the surrounding areas of the chip, and it will spill out and could possibly desolder the SMD capacitors of the cpu. The amplified heat could cause voids onto the BGA and overtime it may crack or cause bridges under the chip and the sole fix is to reflow the entire chip and to check for voids so that it won't happen again.
This issue has been going since the release of the Alienware M15/17 R2 (July 2019) although it just worsens overtime since the x15/x17 are using semi conductive thermal interface material this time. This does not only apply to Dell, but this also applies to the Asus gaming laptops with applied liquid metal onto their Ryzen 9 cpu's and they overheat out of the box really quick based on the benchmarks on YT.
That's why it is crucial to have tools where in you could perform heatsink diagnostics even before the actual application itself so you know where are the airgaps located and to know how thick the airgaps are so you could compensate it and to minimize the error of the application itself.
Is it worth it?:
No because it's a pain in the ass to fix the thermals and the liability falls upon to the repair shops who will tamper the device even though they're not aware such issues with the heatsink exist. Another risk is the LCD cable itself due to the front bezel heating up since the hinge bar is closest onto the heatsink and when the bar gets heated up it also affects the front bezel therefore you may end up with a defected LCD cable (2-7 beep code error, which pertains to the LCD) and you may end up costing hundreds of dollars just to replace the LCD assembly alone.
I'm really sorry your laptop isn't working. I think all the points you made are valid. Although, its thinness is its selling point, its too thin. Since, no one is breaking the fundamental law of thermal dynamics, it becomes one of the fastest laptops out there but not the fastest. Having said that I can game with my r1 for 8 hours straight beautifully.
The speakers, in short suck. Agreed 100%. I've compared them to my 13in m1 and its night and day. Thats not even the pro. All Dell had to do imo was put the XPS speakers from their own product lineup and presto.
I equate using ACC like going to the DMV, 😂
I dont understand why you wouldn't have secondary functions lit up, I have actually used the flashlight in my phone to find them.
No number pad is easier to overlook on a gaming laptop but thats just my opinion.
Lastly, no QHD option? Thats a pretty egregious oversight in 2022.
Having said all that, personally I would still recommend this laptop. Its has its problems but what laptop doesn't.
thank you for your thoughtful insights!
AFAIK the secondary Keys are not lit, because of the chassis (MX-Cherrys)
don't gameing laptop user laptop bad
Get Area 51m R2. Way better thermals. I game at 68' lol at ultra settings 4k TV
😂😂😂😂😂😂👍👍👍👍👍clownware. I have x17 r1 11800h and 3080, cpu thermal throttle. I didn’t realize until warranty expire. Cuz the time I had my laptop I was working and traveling. Lmao!
My X17 R2 with the i9 12th Gen is an absolute beast. I have no issues at all.
People want you to complain and say all types of garbage that’s why you don’t have any responses…I’m here to say thank you for sharing!!
Hopefully I’ll be getting mine at the end of the month in Jesus’ name.
@@MezzahFR I hear you. I added a 2TB m2 and had some heat issues with it, but didn't have heat sink on it. Added the heat sink and it's cool as a cucumber
@@TdawgTrading awesome bro
Enjoy❗️
I hate this computer. Worst purchase of my life. Don't buy it.
You might just have an expensive lemon.
😂😂😂😂😂😂😂😂
I just bought one 😂
🥺🥺🥺
Meanwhile, me watching this video on my Alienware X17 R2.. 😂😂
also r1
The keyboard of my swapped device doesn’t work anymore. I could cry now.
Check out my shorts
No review for now 🥺
First off all you hav to max out your fan speed in order to have great cooling.
I already did that; no improvement
I just ordered mine and I had no problem T all.I’ve had it since march of 2022. I would recommend this laptop to anyone. It’s fast and I played a lot of games on it .I don’t care if the ports are in the back. To me it’s much better.
Yes, the performance is great after optimising.
@@humanoit7533 True
Obviously you have a deffective unit.
I have owned 2 Alienware Laptops so far...the M17x R4 with i7 3720QM, GTX 680m back in 2012...Then recently the x17 R1 in 2021.
If you dont have 100% set on a gaming laptop then you shouldnt buy one...obviously you wanted a thicker laptop, but for some reason you bought a thin one still
I got this as a swap for the a51m-r2 :)
Just checked the reviews for this laptop, and seems like most people are happy with it.
I’m excited how my swap system will be
@@humanoit7533 I don't know what you mean 🤔
@@villanousspyder405
My X17 R2 is getting replaced by a new one!
@@humanoit7533 Oh nice what are you getting??? I forgot what was all said in the video so my bad if you already mentioned it 🤣🤣🤣
@@villanousspyder405 i hope it’s getting better 💪🏼
Bull$
I don't experience any of these soo maybe you have bad luck
I agree 👍
Am I reading that right @ 0:49… is your gpu only showing 4gb of memory?
Alienware command center is slow on all models its a Alienware "feature" =)
pretty good 😂
Straight out of the box might be the prob. ?? open task manager wait for it to calm down. Run updates and the Dell support assistant afew times. Between that and cycling updates. restart check task manager. Waited for It to calmed down to ( mine ) 2% cpu 28% memory. Butter smooth. Runs 👍 And yes I9 in a laptop will run hot if you don't know how to master settings your S.O.L. P.S plenty of spare muscle. I leave all AW support on. In my case. It finds & fixes
That's why if you think 4000 us dollars is too expensive. It's just not for you. You should just buy 600 dollars hp laptop
I do not recommend ANY Alienware computer or laptop. For over 20 years I built my own gaming rigs. A couple years ago I bought an Alienware R11. The bios is so wonky that even unplugging and re-plugging in a cooling fan caused the bios to have a nervous breakdown and fail to reboot without shutting it down and restarting over and over again. Upgrading memory? good luck. You have to go through a slow process that also results in the bios acting crazy preventing the system from booting. I finally just gutted one of my old Cosmos cases and just built a new rig. It fired right up and I have had zero problems. So a month ago I bought a new, in opened box x17 R2. Right off the bat it had problems booting. Then the Alienware command center would not work. Because of Dell software issues (They have known about for over a year but not fixed) you cannot uninstall it and reinstall it. I had so many problems I bought a new M2 drive and installed the operating system from a fresh windows download. I upgraded the memory from 16 to 32 and it took numerous crashes and reboots before it finally accepted the memory. I downloaded all of the Dell drivers and now the command center works. Sort of. I tried using the command center to OC the processor but it crashes, especially on start up. Then somewhere along the line it stops overclocking without any input from me. The only good thing is I can control the 4 fans to keep it cool. Every morning when I start it I usually have to reboot several times before it decides to work. This morning When I started it, it froze the first time. Then the second time it did not recognize the trackball. The third time it froze and the fourth time it finally booted. Alienware bios has some serious issues. Never another Dell or Alienware product for me.
My man you are absolutely right, I bought a new 17” Alienware laptop brand new it throttled from day one at start up has Alienware engineers handle my case and they could never fix the problem so I sold the thing, no more Alienware for me!!!
I feel you, what did you end up getting?
@@omarsolis46 Im happy for you bro
Have just sent mine back fpr refund after several call outs to "fix" the speakers. I could not live with the speakers as they were. Awful reverberation.
I also found with all the ports out the back of the device - that did not work well in a smaller modern home desk.
You have to turn on the full power fans in bios and xmp in bios and performance mode to over clock yes in the bios. lol
Bro I think that’s just your version of the laptop not all of the others
I like mine. /shrug
I love that machine too
Dude there's no way you got a 6.5k score and called it low like you good?
I think the main problem is the i9, it's too powerful for a thin laptop.
That's why I grabbed the i7
@@PrimalRageTV How are you liking the i7 version ?.
@@PrimalRageTV cool so how are you coping with the i7
i7 in its default does like to jump over 100 easy. Even though I've read that it's safe a couple places by word of mouth, i do like to run it cooler. I limited the temperature in bios to 85 and i have a few profile settings for specific games in the Command Center. I have the feeling you can't really overclock the CPU but the adjustment seem to be enough. Last thing on my list is liquid metal. That should take away my need for Full Speed fans on games like elden ring
You can easily get 19,000+ points in CBR23 with the i9 provided you take some time to customise
I see you got an exchange in the older comments. was going to recommend that because I have this exact laptop and when pushing it with tripleA games, the temps are more than good. This might just be a case of you losing the silicon lottery. The speakers are trash but for me it's not a big deal since I use a wireless headset.
Was thinking of getting this for vr gaming on my reverb g2, portability issues keep me from getting a desktop. My question is will this struggle on ultra settings running vr? I want the best visuals possible and this seems like quite a beast of a laptop. Thanks for your help
wait he got an exchange? Obv its gonna be shit. This was released not even an year ago theres no reason to resell it unless theres something wrong.
Once I get my exchanged X17 R2, I will post ASAP a complete, comprehensive and objective review!!
Who’s exited?
Let me know in the comments what you’re thinking!
I'm glad you're trying an exchange. You had some outlier results in my opinion. These machines do run hot though but they also perform well. They are made to boost cpu speeds based on temps. The intel chips create more heat as they boost compared to AMD which is the real cause of the heat issue more than the laptop design. Intel chips are made to run hot so I think they expect them to throttle when they are being used hard. The only manufactures not hitting thermal throttling seem to be the ones that aren't giving them full power. Dell is trying to improve performance while simultaneously making it thinner to appeal to a wider audience. I get that and these are performing at the top of the gaming pc market right now so hopefully you have better luck next time
“Do it, just do it” Shia Labeouf
But u saying ppl not to buy but u exchanging why not return and buy legion.
Yes, please. I was thinking of getting i7 not i9. And setup with 4k screen.
@@viva7642
Review is out. Check it out in my videos
There is a small problem with your system but my x17 r2 and my brother's x15 r2 out performs your system contact Alienware to get it fixed
I fixed the issues, please watch my review
just 0.5 cm ticker and the thermals will ok, the same problem in my dell g15 5515
such a shame
Lol! But why did you buy it then!? 😂😂
7th reason you are poor
No! No buy this shit!
hahhaah after optimizing it isnt that bad. actually its very good
The hardware is good as well.
1. i9s run hot.
2. The element 31 paste that they give out with the laptop goes bad after a year. This is a legitimate negative, but I’ve been told that most performance laptops will need to have their thermal paste replaced once a year anyways. Sounds like your thermal past was dried out from the get go. That’s why you get a year of free support. They will come to your house and replace it.
3. This laptop has a custom cooling solution that is better than most laptop solutions. It has 4 dedicated fans and two separate cooling pipe systems to separate the cpu and gpu cooling systems.
4. The Alienware command center is not great. I run my fans at full speed all the time. Somehow I managed to set my fan speeds at max and uninstall Alienware command center, and now I don’t have to worry about it.
5. Who isn’t using a headset for basically any laptop work? Gaming, video editing, etc. also, get it replaced. You have a free year of support. It’s not hard to call them and have them set up a time to replace it. It’s not great that your laptop came with this many problems out of the box, but this is a single case out of the thousands of laptops that they made. They probably need to improve their qa.
In addition to the ports on the back, the bright blue lighting on the back makes it almost impossible to see them without a flashlight. VERY inconvenient.
I regret every single penny spent on this laptop.
My battery port literally burned. Which is scary, because of the high temperatures the laptop runs and it means it can happen again.
Then I went to the Alienware support 30 days ago. They don't care at all for you. Long story short: basically Im waiting until now for the repair which is supposed to be this week. But who knows, it was supposed to be last week as wel, and the week before.
I would get my money back right now if it was possible.
That’s unheard of! What a shame! Please keep pushing them. DELL can have good customer service, once you get more verbally active with them.
Say something lile: „the device does not function properly, nor does it perform as advertised“ I’m not happy at all and i want a full refund.
@@humanoit7533 Thanks for the tip! I will definitely push them.
Just buy the I5 of ruziën version and no bigger gpu than Gtx 3050 / 3060 because such high end hardware isn’t made for compact builds. Not only in Alienware also any other laptop…
My area 51 r2 was not working properly and thermal throtteling. Than when i opened it the screws were not tightened enough. So just check it and if they are not than make it tighter. The vapor chamber screws i am talking about. They where loosing way too much air so just try it.
I have the M15-R6 and R7 and the X-Series was always my utmost desire to have but I can't understand why are you so horrible in your review. Alienware laptop and desktop which I have both are so amazing much and much better than any competitor out there. For me who owns Area51-R5, M15-R6 and R7, Alienware is the best, specially the one you are reviewing now, its faster than M1 mac. BUT anyway, somebody must have paid for this review. It doesn't make any sense to me. THUMBs down for me.
I appreciate your view.
But just because you made good experiences with this machine it does not mean that DELL/Alienware make always good product.
I had !three! Laptops and everyone of those was badly assembled and/or with broken screen, missing inner parts and bad performances.
Thats what I have to say.