Those solder tag MDF's in buildings take me back at least 49 years to the Industrial buildings in O'Connor and Fremantle. That can't be that long ago, noooooo. I worked on these MDF/IDF on floors in buildings in Fremantle about 3 years ago. They are still everywhere.
Just found your channel, we had a really annoying issue with optus at the beginning of the year after a massive storm and our entire street went out for days, optus refused to do anything about it and kept sending over nbn guys to replace our HFC box. Eventually moved to aussie and got it sorted but man if i knew you were around wouldve hired you in a heartbeat, will definitely keep you in mind for future issues
I worked on many of these in the P.M.G. and Telecom, Krone had been in for a few years when I left. This M.D.F. is what was known as a 300/300 Box, four vertical rows of 3x 25 pair terminal strips making 75 pairs per row, A, B, C & D. A good system for its day, and very easy to follow when not allowed to deteriorate into a rats nest like this disgrace. Obviously because of a procession of couldn't care less contractors just wanting to get in and out asap and to hell with the next bloke. I shudder to think what the record book would look like, I see it's still there, (a Post Master Generals Dept. one no less). I would have started here. Found the allocated pair in the lead-in (A strip), checked a far as possible that the service I wanted was on that pair, then unhooked any jumper on that pair at the A strip to isolate the jumper and the building cabling. Then if there's still a problem, it's out to line.
Hi @riles479, It’s always great to hear from someone who worked with these systems back in the day. The 300/300 Box you described was indeed a solid system when maintained properly. It’s a shame to see how some of these setups have deteriorated into a mess due to contractors who don’t take the time to do the job right. Your approach-starting with the allocated pair in the lead-in, isolating the jumper, and then checking the building cabling-is spot on. It’s frustrating when the care and attention to detail that was once standard isn’t upheld anymore. I can only imagine the state of the record book, especially after so many years of neglect. Thanks for sharing your expertise and for watching the video! Cheers, Jason
Some of the problems with building cabling these days is the lack of maintenance. Back in the day when it was Telstra a field tech would install a new service and at the same time clean up any dead jumpers and also make sure the record books in the MDF and IDFs were up to date. This made life easier for the next bloke to trace or trouble shoot a service. These days with contractors doing the work half of them don't have a clue and the other half don't care. I bet a heap of those tag block connections are just wrapped and not even soldered.
The problem nowadays is that no-one is taught to care about anyone coming after you. The training provided by Telecom Australia and early Telstra was thorough and comprehensive and didn't start and end with just getting the job done in the quickest time. Unfortunately Telstra and NBN have their techs on such a short leash that they are questioned and cautioned if they take an extra 15 minutes to do the job. The task at hand gets done, but at what cost in the long run? - A failing network?
Hey Jason was in the job for 30 years and left 6 years ago. First port of call for fault such as this was always the MDF. Rules out network or cust cabling and gives a good base test for sync speed. Then repair network fault if in network or give cust idea where fault may be if internal cable. In this case I would have fixed fault within the time I was there and no charge. Like your approach to solve issues. Glad I'm not working in that shitty network anymore
Yeah i know, but because 2 NBN contractors had been out i stupidly assumed that they would have checked their first. In most situation i always split the network from customer premises cables and test back back. Thanks for the input and check out the videos
What a pain in the ass omg. Mate I tell you, I’m on HFC but if I needed services like yours, I’d 100% be hitting you up. I love the honest, no bullshit approach to what you do! Genuinely mate, keep up the great work you do!
NBN loves to do everything but check the node. I had a issue where it was like months of harassing the NBN to just come out and when they finally came, it was 10 minutes and they said the node was corroded.
I know I have left comments before. But, i can't remember if I left one about the service entrance box (dmarc) on the side of house. The later ones had a standard rj11 jack you could unplug and plug in your DSL modem into. It was a direct link up to the post. The phone techs and I loved them to death. When I heard a customer say they had an old metal box some place. I told them to replace that. Though dsl did work fine through it. One other thing was another model had a built in dsl filter. I did this with dial up to. I explained to the client if you could run 1 new line directly from that box to a new jack next to your computer. Problem solved. The box was marked with and without filter. Filter goes to all your phones. New line goes to non filtered. Easy as pie. I still think DSL has a place. But since they are letting the network crumble. People loose.
Strange that NBN don't think to check from the MDF first.... I mean if you don't get any sync in the apartment, why would you automatically assume it was a CPE issue? 🤦♂
The cable company here still works like that. Years ago we had bad connections and they said we had to use good coax. turned out it was a bad amplifier in one of those street connections. The downside of big corporations.
I battled with NBN to fix a fault. We had 30 service calls. Its FTTN. I suspected the catinerary cabe had been damaged. I got sick and tired of trying to show the Mudlarks where the fault was. They kept saying the Catinery was our responsabilty. Its on the street side of the MDF, on one ocassion the cable pair had a leg in the air at the D-Slam. Suprisingly that did not work either. I am a communications tech (not Telco). But the supposed techs they were sending out to fix the fault. Did not know their ass from their elbow. Its so fucking frustrating. Its no wonder people are deserting the NBN in droves. I will say, Starlink is not cheap, but at least the bastard works. As soon as they allow SIP lines (which is coming 2025), NBN will be stuffed. Regards Peter W.
I'm also a mate customer and confirm they do reimburse a customer when a delay on NBNs side results in no connection. If the occupant is reading this please give their billing team a call and they will sort you out with a credit
I am so glad I work with new/local networking stuff only. Trying to do archaeology/divination to figure out problems on that mess looks like it would be a nightmare.
When the NBN was installed at my house, it was done by a team of guys who could not speak any English. I had to wait for their supervisor to come before I could explain where I wanted the NTD box installed and why. Seems NBN had hired planeloads of 457 visa people from (in this case) Pakistan. Hell only knows who they hire as network service 'technicians'. As someone said, probably Uber drivers.
DEi hiring is ruining the world. It's never okay to not be able to speak English in Australia. Never, even more so when you are working a job that interacts with Australians. It's just shameful. How do these people sleep at night knowing they got employment in a country they can't speak the language of? Ah well, this is why I inform myself about everything I possibly can. Not relying on DEI aliens to do something for me any longer.
Thanks Malcolm Turnbull and Liberal Govt for FTTN and FTTC. Saved 10 billion 5 years ago now going to cost 40 billion to run fibre to all these nbn blackholes
I actually go back further.. the whole NBN on the back of a napkin and building from scratch added way too many costs which caused the blowouts that Turnbull tried unsuccessfully to fix. NZ got it right. Forced the Telstra equivalent to separate into wholesale and retail, and then gave most of the fibre rollout to the wholesale arm using existing infrastructure. And as a result NZ internet is far faster and cheaper than locally.
Thats 3.5 attempts and a Coaching job to get them to do something I would and did do regardless first time. You couldnt have all NBN Contractors this fucking stupid in Sydney ?
Ok. In a regional town in SA where choices are FTTN on hundred year old copper at the crappy end where I am, or if you go a bit further out, wireless broadband. I'm around 650m from the FTTN node and can just get 70mbps raw so best I can get is a 50mbps plan. Supposedly fibre is coming mid 2025. I not in another vid you had fibre strung in the air, without even a tensioned cable to tie it to. My understanding was that this is a Bad Idea because swinging in the breeze is likely to lead to fracture of the fibre eventually. All our phone lines come in off poles, but there are cans here and there and they have water issues (tech showed me a joint totally caked in salt to around half an inch thick over the joint he replaced when I complained about constant dropouts. Hoping to get FTTP when available as 50 is a struggle for the number of people streaming movies and my work related stuff. I did inquire about 'technology change' but right now it would be $20k plus according to NBN. Waiting for the free upgrade if I move to a higher plan. If they ever get fibre here. I'm not holding my breath.
@@SECUREACOM If the fibre takes too long, and the price is too high, yes. Optus have no 5g here yet. Only 2 towers in town, both 4g. Think Telstra may have some 5g but it's FAR from total coverage. Many of the smaller towns around here have only the choice between wireless broadband, which is not hing to write home about, though it's better than the Aussat sat stuff with the built in 650ms lag. and Starlink. Seen a few Starlink dishes in the very small towns that don't have anything but ADSL as well and some don't even have that. Georgetown S.A. is Wireless broadband or satellite. Have a friend there, Sat was terrible, laggy, low bandwidth and expensive, clearly just meant for email and a bit of web browsing, useless for anything more, changed to WBB when it became available. Better, but still not sparkling. He's contemplating StarLink himself in fact. This is what most of regional Australia is like, the big money is in the capital cities, and NBN only care about profits. Lib govt screwed it by wanting to use copper to save money. Absolutely stupid decision, but they couldn't agree to Labor's FTTP for all for purely political reasons. And now we have this disaster.
Where is the actual NBN handover point?, the MDF ?. Looks like body corporate needs to spend money from there to each of the apartments, so the NBN technician's comments are somewhat correct. No wonder it's a complete mess.
Yes the MDF. But the 2 NBN contractors who came out before me didn't go to the MDF. Only after I went out and spoke to the third tech telling him to go to the MDF did they discover it was a network issues. I shouldn't have to hold their hand, but I do.
i could diagnose an adsl fault with 95% certainty by picking up the phone and listening to the line and checking the modem status page. could tell if a filter was missing, a bad joint, a high leg (1 wire broken),
That MDF patch rack dates back to the time of Jesus Christ ! One of my ex navy workers told me apparently that they use to call them chocky-blocks. Goes against all cabling tidyness taught during my cablers training.
I’ve got one. A $550 a month 500Mbps each way Business Ethernet service. There is an NTD for this service located in a different building with the same location ID as our 100/40 backup service. Two comms rooms. 200m apart on an big industrial block I’d love to know how they got the Innotel service right and the TPG EE service elsewhere
24 years at Telstra before I "retired". After that I had 10 years of regular long duration dropouts when it rained, and variable speeds in a new (to me, old building) home with ADSL2+, then VDSL2 and finally FTTN because of copper cable in the street that hadn't been looked after since the mid 90s. I knew what the problem was from day one. I lost count of the number of inexperienced script readers coming out and blaming internal cabling every. single. time. The lead-in was 2 pair poly to a single RJ12 wall mount, from an 0 pit between 2 flats that fed each of the flats through a snot block. Therefore zero internal cable. I had one bloke who came to look at it who I knew from experience as one of the best linesmen in the country. He tested from the socket using a TDR and found the fault at 325 metres from my place. That put it in a 5 pit that was constantly full of water (Victoria, need I say more?). Remote testing on each fault report (FTTN dropped from 40Mbps down and 18 up to 16 down and 60Kbps up) constantly measured the line length from the node to my place at 1.8km. It's about 700 metres. 1.8 km would have put the line length at 200 metres past the local exchange. Crap cable made it look longer. Looking at a cable plan would tell them that. Then when we finally got FTTP to my street, it left out 3 properties on my side of the road out. Mine and two places down the street, but the house next door up the street had it. The word was originally that I'd have to wait until this month, September 2024 to get fibre. This was in June 2023 that I was told this. I went to my local Federal MP, whose office managed to get the Sept 2024 date moved forward just a little bit. October 2023. 10 short years of grizzling, TIO complaints and letter writing finally got the NBN to get off their arses and do the right thing.
"Under" Qualified ?? NO.......... "NOT" Qualified I've personally trained a lot of NBN Techs, Jason knows this and he knows me. The guys i've trained sadly started with little to no experience, some had some experience. The Guys i trained have been trained properly and know their stuff, Sadly i'm only 1 person and can't train them all. Of the other techs that i've seen I AGREE, They know little to Nothing , I wouldn't call these guys UNDER qualified, I would call them NOT Qualified Even back in the day when Dial up started, Actually even a bit before that , We had guys who didn't know a lot (but there wasn't much of them) , we had guys who cut corners and we had guys , say... Like jason and myself who took care and did stuff properly. BUT ALL OF US KNEW WHAT WE WERE DOING, it wasn't a question of knowledge, it was a question of... Did the tech care to do the job properly. NOW IT'S DIFFERENT... A lot of the crap guys have been kicked out and off the platform , the remaining guys do want to do good work. but the problem is......... THEY DON'T KNOW WHAT THEY ARE DOING, They really don't ! And i've earned the right to say that with confidence When you consider - How much time it takes to on board onto the NBN Pathway - How much money you need to invest - HOW MANY COURSES YOU NEED TO DO to even get onto 1 Platform I mean back in the day , it was a handful, You did - Telstra Security Site Induction - Pit and Pipe - Installation and Maintenance - MDF Practices - Open Cablers Registration so it was 5, But really it was 4 because the Telstra Induction was a piece of cake. now only on 5 courses we knew out stuff These guys NO KIDDING, Get like 15 to 20 courses, I kid you not , I'm not even going to post the list as it's too long and that's 15 to 20 AFTER Open Cablers Registration First Aid Working at Heights White Card No mate, a lot of these guys are hopeless It's sad that the client gets them
Insanely poor that in a building that big NBN didnt put in FTTB to start with. Strange no-one was able to find the star joint in the apartment. 5G might work for this customer, but not great if you are a big data user.
FTTN is a mess, but at the same time when FTTH rolled out to my place I had an NTD installed with no optical link for months. Issue couldn't be found after multiple appointments. It wasn't until I put an ad on gumtree offering to pay a contractor cash in hand to investigate on the sly for me that I actually got it fixed. The ad gained traction and I got a phone call from some kind of regional manager at NBNco, offering to send a tech out the next day to rectify, as long as I agreed to take the ad down...
I don't think he did anything wrong, he started with the customer. In any case when using an F set to trace cable you need to place a transmitter and receiver at each end. Where you start makes little difference.
i have friends in brisbane and sydney, i have experinced NBN and it is sh*t. my firends have been here to (netherlands) and i have fiber to the house. 1Gb up/down and they always are jealous for how stable it is. NBN made the biggest mistake in not going full fiber to the house. upside, it keeps you in business :D
Hi @MarcH0lland, It’s no surprise your friends from Brisbane and Sydney are jealous-having 1Gb up/down with fibre to the house is a dream compared to what many of us deal with here on the NBN. The decision not to go full fibre to the house was definitely a missed opportunity, and we’re still feeling the effects of that choice. On the upside, as you said, it does keep me busy! Thanks for sharing your experience, and I’m glad to hear you’ve got such a solid connection over there in the Netherlands. Cheers, Jason
I'd have gone straight to the MDF first to check for signal before looking at the sockets. NBN are a pack of idiots, their contractors know nothing about how the CAN works. I remember soldering these frames regularly in my early years. Sad to say I'm still in the phone business!
Seems like you guys still have a lot of copper in use even it it is only from the node. We hardly ever see copper / DSL in use over here in the US. I think I’ve see only one DSL circuit in the last few years. Generally in most cable or fiber directly to the unit.. at least in urban areas here in the US. We are also starting to see a lot of fixed, wireless and 5G.
Im in NZ and dont know who NBN is but I can assure you its the same with all telco's, its everybody else's problem until its proved its theirs. No wonder end users get so pissed off with their helpdesk staff.
NBN Co (putting the Co in Communism….not quite) is the government monopoly entity that owns almost all the common telco infrastructure. All the last mile stuff and most of the back haul from exchanges. They’ve decommissioned all the old switched analog and digital using it all for high speed digital to provide “internets to everyone!!!”. It’s good in that it allows anyone to set up a telco and lease services off NBN between your customer and your Point of Interconnect, and if you book a job it gets treated the same as if Tel$tra had booked the job. Problem is, they are wholesale only, and you’re at the mercy of underpaid contractors who only get paid on completion. Many times I have been waiting for a tech to show only to get a message that “they attended but no one was there” or they get there, spend 5 minutes looking at it and say “This is a complex install. I haven’t got the tools.” And they leave.
@@SECUREACOM agree apartment landlord, network issue NBN/ISP. In my country the provider is responsible until the AOP (the point where the connection enters the house)
From the age of that junction box, I'd guess it's all originally pre-cordless era, so a phone in each room was the only choice, if you wanted to have access to one easily!
It's just depressing seeing that this is what billions of dollars spent looks like in this country & rats nest wiring that have been there an eternity.
Hi @everyhandletaken, It really is depressing, isn’t it? After all the billions spent, you’d expect a much higher standard than what we’re seeing. Instead, we’re left with rat’s nest wiring that looks like it’s been there forever. It’s a frustrating reality, and it’s a shame that so much money hasn’t translated into better infrastructure. Thanks for watching the video and sharing your thoughts. Cheers, Jason
Jason, who exactly is the intended audience for you videos? Is it guys who work in the trade or is it Mr & Mrs Joe Public ? If the latter, then they won't understand MDF, IDF, A-side, Bridge-Tap and the rest of the telco-speak. Have a think about who you want to speak to, and change your presentation accordingly
I got the gist of what he was saying just fine, that the NBN techs were pretty useless and the customer was given some good advice to ditch the fibre & wiring mess & go 5G.
@@fins59 if you have fttp your lucky I'm on hfc when the nbn techs come I watch what they do because I have trust issues with them you may laugh sometimes the knowledge from these videos I get suggest things to them
MDF. (Main Distribution Frame) This is the first connection point in the building. The street side cable belongs to Telstra. and the building side belongs to the customer. This is known as the demarcation point. IDF. (Intermediate Distribution Frame) is a Floor distributor connection point. cables to and from this connection point are the responsabilty of the owner/customer. A side is the street side of the conector. I still see these solder jointed connectors now and again. they were widly used in older buildings. They are a bit messy to work on, But if you get a good Joint (connection) it will stay that way forever. The other common connectors are called Krone blocks, they are faster to do connections and if done properly are quite reliable. But not as good as the old Solder termination. I am not a Telco tech. I work as a communications faults and service tecnician. Hope this little bit of info helps. Regards Peter W.
@@mandatedmarrow7261nooo most people don't know what an IDF is yet they've probably walked past it every day in the office. These are pretty standard in office buildings and large apartment buildings with lots of floors. I appreciate him using the correct terminology but I'm also an ACMA registered cabler and really, you're not supposed to be working on this stuff unless you are or are being supervised by one. We really don't have this kind of content on TH-cam.
Those solder tag MDF's in buildings take me back at least 49 years to the Industrial buildings in O'Connor and Fremantle. That can't be that long ago, noooooo.
I worked on these MDF/IDF on floors in buildings in Fremantle about 3 years ago. They are still everywhere.
They are everywhere
Just found your channel, we had a really annoying issue with optus at the beginning of the year after a massive storm and our entire street went out for days, optus refused to do anything about it and kept sending over nbn guys to replace our HFC box. Eventually moved to aussie and got it sorted but man if i knew you were around wouldve hired you in a heartbeat, will definitely keep you in mind for future issues
Thanks mate. Yep if you ever need any help, give me a buzz. Glad to hear you got it sorted. Aussie was a wise choice
I worked on many of these in the P.M.G. and Telecom, Krone had been in for a few years when I left. This M.D.F. is what was known as a 300/300 Box, four vertical rows of 3x 25 pair terminal strips making 75 pairs per row, A, B, C & D. A good system for its day, and very easy to follow when not allowed to deteriorate into a rats nest like this disgrace. Obviously because of a procession of couldn't care less contractors just wanting to get in and out asap and to hell with the next bloke. I shudder to think what the record book would look like, I see it's still there, (a Post Master Generals Dept. one no less). I would have started here. Found the allocated pair in the lead-in (A strip), checked a far as possible that the service I wanted was on that pair, then unhooked any jumper on that pair at the A strip to isolate the jumper and the building cabling. Then if there's still a problem, it's out to line.
Hi @riles479,
It’s always great to hear from someone who worked with these systems back in the day. The 300/300 Box you described was indeed a solid system when maintained properly. It’s a shame to see how some of these setups have deteriorated into a mess due to contractors who don’t take the time to do the job right. Your approach-starting with the allocated pair in the lead-in, isolating the jumper, and then checking the building cabling-is spot on. It’s frustrating when the care and attention to detail that was once standard isn’t upheld anymore. I can only imagine the state of the record book, especially after so many years of neglect. Thanks for sharing your expertise and for watching the video!
Cheers,
Jason
Some of the problems with building cabling these days is the lack of maintenance. Back in the day when it was Telstra a field tech would install a new service and at the same time clean up any dead jumpers and also make sure the record books in the MDF and IDFs were up to date. This made life easier for the next bloke to trace or trouble shoot a service. These days with contractors doing the work half of them don't have a clue and the other half don't care. I bet a heap of those tag block connections are just wrapped and not even soldered.
The problem nowadays is that no-one is taught to care about anyone coming after you. The training provided by Telecom Australia and early Telstra was thorough and comprehensive and didn't start and end with just getting the job done in the quickest time.
Unfortunately Telstra and NBN have their techs on such a short leash that they are questioned and cautioned if they take an extra 15 minutes to do the job. The task at hand gets done, but at what cost in the long run? - A failing network?
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And most of them don't know basic electronics.
Another tough one, thanks Jason. Moral of the story is, never take NBN's word on anything!!
You got that right! I always do my own testing to make sure. Thanks mate
Agreed
Hey Jason was in the job for 30 years and left 6 years ago. First port of call for fault such as this was always the MDF. Rules out network or cust cabling and gives a good base test for sync speed. Then repair network fault if in network or give cust idea where fault may be if internal cable. In this case I would have fixed fault within the time I was there and no charge. Like your approach to solve issues. Glad I'm not working in that shitty network anymore
Yeah i know, but because 2 NBN contractors had been out i stupidly assumed that they would have checked their first. In most situation i always split the network from customer premises cables and test back back. Thanks for the input and check out the videos
What a pain in the ass omg. Mate I tell you, I’m on HFC but if I needed services like yours, I’d 100% be hitting you up. I love the honest, no bullshit approach to what you do! Genuinely mate, keep up the great work you do!
Thanks bro. Hit me up any time 👍
NBN loves to do everything but check the node.
I had a issue where it was like months of harassing the NBN to just come out and when they finally came, it was 10 minutes and they said the node was corroded.
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Excellent work Jason ... as usual !
Thanks heaps @stejac51 👍
I know I have left comments before. But, i can't remember if I left one about the service entrance box (dmarc) on the side of house. The later ones had a standard rj11 jack you could unplug and plug in your DSL modem into. It was a direct link up to the post. The phone techs and I loved them to death. When I heard a customer say they had an old metal box some place. I told them to replace that. Though dsl did work fine through it. One other thing was another model had a built in dsl filter. I did this with dial up to. I explained to the client if you could run 1 new line directly from that box to a new jack next to your computer. Problem solved. The box was marked with and without filter. Filter goes to all your phones. New line goes to non filtered. Easy as pie. I still think DSL has a place. But since they are letting the network crumble. People loose.
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Strange that NBN don't think to check from the MDF first.... I mean if you don't get any sync in the apartment, why would you automatically assume it was a CPE issue? 🤦♂
Yeah who knows how these people think.
The tech would have taken one look at this ~1960s install and the weird apartment cabling, and just noped out and went home.
The cable company here still works like that. Years ago we had bad connections and they said we had to use good coax. turned out it was a bad amplifier in one of those street connections. The downside of big corporations.
I battled with NBN to fix a fault. We had 30 service calls. Its FTTN. I suspected the catinerary cabe had been damaged. I got sick and tired of trying to show the Mudlarks where the fault was. They kept saying the Catinery was our responsabilty. Its on the street side of the MDF, on one ocassion the cable pair had a leg in the air at the D-Slam. Suprisingly that did not work either. I am a communications tech (not Telco). But the supposed techs they were sending out to fix the fault. Did not know their ass from their elbow. Its so fucking frustrating. Its no wonder people are deserting the NBN in droves. I will say, Starlink is not cheap, but at least the bastard works. As soon as they allow SIP lines (which is coming 2025), NBN will be stuffed. Regards Peter W.
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I'm also a mate customer and confirm they do reimburse a customer when a delay on NBNs side results in no connection. If the occupant is reading this please give their billing team a call and they will sort you out with a credit
Yeah i spoke to them for the customer. They fixed her up
I think I threw out the last wirewound MDF around 20years ago in one of our Depots/Sites out there in woop woop. I am amazed that they still exist 😂😂😂
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Loving your videos !!!!!!
Thanks mate
LOL, Jason what a coincidence mate, we talked about the good ol days with soldering joints.
I know right 😂
Love the videos mate. Keep it up!
Thanks
Have you done any videos where you re-wire a bad or old install and freshen it up and make it into a high quality high speed connection ?
Yeah i think i have a video or two on here. maybe this might be what you mean th-cam.com/video/Le-XNsniJzc/w-d-xo.htmlsi=g_7E5o-_E3sN7IXr
I am so glad I work with new/local networking stuff only. Trying to do archaeology/divination to figure out problems on that mess looks like it would be a nightmare.
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When the NBN was installed at my house, it was done by a team of guys who could not speak any English. I had to wait for their supervisor to come before I could explain where I wanted the NTD box installed and why. Seems NBN had hired planeloads of 457 visa people from (in this case) Pakistan.
Hell only knows who they hire as network service 'technicians'. As someone said, probably Uber drivers.
Yep that is so common James. 457 is all over this industry.
albo has to keep importing someone, may as well be nbn techs
Weak men, create hard times👍
Hard times create more reasons to look at 5G / Starlink.
DEi hiring is ruining the world. It's never okay to not be able to speak English in Australia. Never, even more so when you are working a job that interacts with Australians. It's just shameful. How do these people sleep at night knowing they got employment in a country they can't speak the language of?
Ah well, this is why I inform myself about everything I possibly can. Not relying on DEI aliens to do something for me any longer.
Thanks Malcolm Turnbull and Liberal Govt for FTTN and FTTC. Saved 10 billion 5 years ago now going to cost 40 billion to run fibre to all these nbn blackholes
I actually go back further.. the whole NBN on the back of a napkin and building from scratch added way too many costs which caused the blowouts that Turnbull tried unsuccessfully to fix.
NZ got it right. Forced the Telstra equivalent to separate into wholesale and retail, and then gave most of the fibre rollout to the wholesale arm using existing infrastructure.
And as a result NZ internet is far faster and cheaper than locally.
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@@mark123655 nz is a smaller area nothing like aus. Compare the rail network roll out in 40,50,60s to compare costs and scale of infrastructure
@@SonnyHoood Also a smaller population. Density of NZ major cities (which like Australia contain most of the population) is very comparable.
Thats 3.5 attempts and a Coaching job to get them to do something I would and did do regardless first time. You couldnt have all NBN Contractors this fucking stupid in Sydney ?
ha ha ha its amazing hey!
Ok. In a regional town in SA where choices are FTTN on hundred year old copper at the crappy end where I am, or if you go a bit further out, wireless broadband. I'm around 650m from the FTTN node and can just get 70mbps raw so best I can get is a 50mbps plan. Supposedly fibre is coming mid 2025. I not in another vid you had fibre strung in the air, without even a tensioned cable to tie it to. My understanding was that this is a Bad Idea because swinging in the breeze is likely to lead to fracture of the fibre eventually. All our phone lines come in off poles, but there are cans here and there and they have water issues (tech showed me a joint totally caked in salt to around half an inch thick over the joint he replaced when I complained about constant dropouts. Hoping to get FTTP when available as 50 is a struggle for the number of people streaming movies and my work related stuff. I did inquire about 'technology change' but right now it would be $20k plus according to NBN. Waiting for the free upgrade if I move to a higher plan. If they ever get fibre here. I'm not holding my breath.
wow. Have you considered Startlink?
@@SECUREACOM If the fibre takes too long, and the price is too high, yes. Optus have no 5g here yet. Only 2 towers in town, both 4g. Think Telstra may have some 5g but it's FAR from total coverage. Many of the smaller towns around here have only the choice between wireless broadband, which is not hing to write home about, though it's better than the Aussat sat stuff with the built in 650ms lag. and Starlink. Seen a few Starlink dishes in the very small towns that don't have anything but ADSL as well and some don't even have that. Georgetown S.A. is Wireless broadband or satellite. Have a friend there, Sat was terrible, laggy, low bandwidth and expensive, clearly just meant for email and a bit of web browsing, useless for anything more, changed to WBB when it became available. Better, but still not sparkling. He's contemplating StarLink himself in fact.
This is what most of regional Australia is like, the big money is in the capital cities, and NBN only care about profits. Lib govt screwed it by wanting to use copper to save money. Absolutely stupid decision, but they couldn't agree to Labor's FTTP for all for purely political reasons. And now we have this disaster.
Where is the actual NBN handover point?, the MDF ?. Looks like body corporate needs to spend money from there to each of the apartments, so the NBN technician's comments are somewhat correct. No wonder it's a complete mess.
Yes the MDF. But the 2 NBN contractors who came out before me didn't go to the MDF. Only after I went out and spoke to the third tech telling him to go to the MDF did they discover it was a network issues. I shouldn't have to hold their hand, but I do.
i could diagnose an adsl fault with 95% certainty by picking up the phone and listening to the line and checking the modem status page.
could tell if a filter was missing, a bad joint, a high leg (1 wire broken),
Yeah having a dial tone really made things easy back in the day. I miss those days
I thought the double socket was a ADSL filter socket
That MDF patch rack dates back to the time of Jesus Christ ! One of my ex navy workers told me apparently that they use to call them chocky-blocks. Goes against all cabling tidyness taught during my cablers training.
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I’ve got one. A $550 a month 500Mbps each way Business Ethernet service.
There is an NTD for this service located in a different building with the same location ID as our 100/40 backup service. Two comms rooms. 200m apart on an big industrial block
I’d love to know how they got the Innotel service right and the TPG EE service elsewhere
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24 years at Telstra before I "retired". After that I had 10 years of regular long duration dropouts when it rained, and variable speeds in a new (to me, old building) home with ADSL2+, then VDSL2 and finally FTTN because of copper cable in the street that hadn't been looked after since the mid 90s. I knew what the problem was from day one. I lost count of the number of inexperienced script readers coming out and blaming internal cabling every. single. time. The lead-in was 2 pair poly to a single RJ12 wall mount, from an 0 pit between 2 flats that fed each of the flats through a snot block. Therefore zero internal cable. I had one bloke who came to look at it who I knew from experience as one of the best linesmen in the country. He tested from the socket using a TDR and found the fault at 325 metres from my place. That put it in a 5 pit that was constantly full of water (Victoria, need I say more?). Remote testing on each fault report (FTTN dropped from 40Mbps down and 18 up to 16 down and 60Kbps up) constantly measured the line length from the node to my place at 1.8km. It's about 700 metres. 1.8 km would have put the line length at 200 metres past the local exchange. Crap cable made it look longer. Looking at a cable plan would tell them that. Then when we finally got FTTP to my street, it left out 3 properties on my side of the road out. Mine and two places down the street, but the house next door up the street had it. The word was originally that I'd have to wait until this month, September 2024 to get fibre. This was in June 2023 that I was told this. I went to my local Federal MP, whose office managed to get the Sept 2024 date moved forward just a little bit. October 2023. 10 short years of grizzling, TIO complaints and letter writing finally got the NBN to get off their arses and do the right thing.
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These "Techs" who can't work out the problem are utterly useless. Totally under qualified for the job.
Got that right 👍
"Under" Qualified ??
NO.......... "NOT" Qualified
I've personally trained a lot of NBN Techs, Jason knows this and he knows me.
The guys i've trained sadly started with little to no experience, some had some experience.
The Guys i trained have been trained properly and know their stuff, Sadly i'm only 1 person and can't train them all.
Of the other techs that i've seen I AGREE, They know little to Nothing ,
I wouldn't call these guys UNDER qualified, I would call them NOT Qualified
Even back in the day when Dial up started, Actually even a bit before that , We had guys who didn't know a lot (but there wasn't much of them) , we had guys who cut corners and we had guys , say... Like jason and myself who took care and did stuff properly. BUT ALL OF US KNEW WHAT WE WERE DOING, it wasn't a question of knowledge,
it was a question of... Did the tech care to do the job properly.
NOW IT'S DIFFERENT...
A lot of the crap guys have been kicked out and off the platform , the remaining guys do want to do good work.
but the problem is......... THEY DON'T KNOW WHAT THEY ARE DOING, They really don't !
And i've earned the right to say that with confidence
When you consider
- How much time it takes to on board onto the NBN Pathway
- How much money you need to invest
- HOW MANY COURSES YOU NEED TO DO to even get onto 1 Platform
I mean back in the day , it was a handful, You did
- Telstra Security Site Induction
- Pit and Pipe
- Installation and Maintenance
- MDF Practices
- Open Cablers Registration
so it was 5, But really it was 4 because the Telstra Induction was a piece of cake.
now only on 5 courses we knew out stuff
These guys NO KIDDING, Get like 15 to 20 courses, I kid you not , I'm not even going to post the list as it's too long
and that's 15 to 20 AFTER
Open Cablers Registration
First Aid
Working at Heights
White Card
No mate, a lot of these guys are hopeless
It's sad that the client gets them
Insanely poor that in a building that big NBN didnt put in FTTB to start with.
Strange no-one was able to find the star joint in the apartment.
5G might work for this customer, but not great if you are a big data user.
True, I can't remeber a time going into a appartment building that didn't have FTTB. Insane
FTTN is a mess, but at the same time when FTTH rolled out to my place I had an NTD installed with no optical link for months. Issue couldn't be found after multiple appointments. It wasn't until I put an ad on gumtree offering to pay a contractor cash in hand to investigate on the sly for me that I actually got it fixed. The ad gained traction and I got a phone call from some kind of regional manager at NBNco, offering to send a tech out the next day to rectify, as long as I agreed to take the ad down...
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Curious, why didn't you start at the MDF where you eventually found the issue with no sync happening?
I don't think he did anything wrong, he started with the customer. In any case when using an F set to trace cable you need to place a transmitter and receiver at each end. Where you start makes little difference.
mostly in these kind of jobs it will be the star connection that is the problem. But at least i did the fault finding NBN should have done
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Hey mate. Do you do any work on fixed wireless? Adjusting antennas etc.
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Do you use a TDR?
No, but its on my to buy list
What a mess
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i have friends in brisbane and sydney, i have experinced NBN and it is sh*t. my firends have been here to (netherlands) and i have fiber to the house. 1Gb up/down and they always are jealous for how stable it is. NBN made the biggest mistake in not going full fiber to the house. upside, it keeps you in business :D
Hi @MarcH0lland,
It’s no surprise your friends from Brisbane and Sydney are jealous-having 1Gb up/down with fibre to the house is a dream compared to what many of us deal with here on the NBN. The decision not to go full fibre to the house was definitely a missed opportunity, and we’re still feeling the effects of that choice. On the upside, as you said, it does keep me busy! Thanks for sharing your experience, and I’m glad to hear you’ve got such a solid connection over there in the Netherlands.
Cheers,
Jason
Is there likely to be any contractual issues moving to 5G............ especially if the DSL connection has only been in place for a short time ?
No, there are on month to month
where is your cable gauge
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I'd have gone straight to the MDF first to check for signal before looking at the sockets. NBN are a pack of idiots, their contractors know nothing about how the CAN works. I remember soldering these frames regularly in my early years. Sad to say I'm still in the phone business!
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Seems like you guys still have a lot of copper in use even it it is only from the node. We hardly ever see copper / DSL in use over here in the US. I think I’ve see only one DSL circuit in the last few years. Generally in most cable or fiber directly to the unit.. at least in urban areas here in the US. We are also starting to see a lot of fixed, wireless and 5G.
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Im in NZ and dont know who NBN is but I can assure you its the same with all telco's, its everybody else's problem until its proved its theirs. No wonder end users get so pissed off with their helpdesk staff.
NBN Co (putting the Co in Communism….not quite) is the government monopoly entity that owns almost all the common telco infrastructure. All the last mile stuff and most of the back haul from exchanges. They’ve decommissioned all the old switched analog and digital using it all for high speed digital to provide “internets to everyone!!!”. It’s good in that it allows anyone to set up a telco and lease services off NBN between your customer and your Point of Interconnect, and if you book a job it gets treated the same as if Tel$tra had booked the job.
Problem is, they are wholesale only, and you’re at the mercy of underpaid contractors who only get paid on completion. Many times I have been waiting for a tech to show only to get a message that “they attended but no one was there” or they get there, spend 5 minutes looking at it and say “This is a complex install. I haven’t got the tools.” And they leave.
The wholesale internet Government company who took over from Telstra that was once Government owned , who did retail and wholesale connections
@@Rusty_Gold85 That's privatisation for you every time
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I still think the ISP/NBN needs to address the issue anyway, the next renter could face the same issues.
Yeah the problem in the appartment would need to be fixed by the landlord not NBN/ISP
@@SECUREACOM agree apartment landlord, network issue NBN/ISP. In my country the provider is responsible until the AOP (the point where the connection enters the house)
WHY SO MANY SOCKETS???
Not sure. Looks like they might have run a business out of their at some stage.
phone, fax, foxtel (return path for box office), adsl
From the age of that junction box, I'd guess it's all originally pre-cordless era, so a phone in each room was the only choice, if you wanted to have access to one easily!
@@RJTC The note on the box from the elevator man is from 2010 so that would imply your assumption is 100% correct.
A good tdr is your friend
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From what I hear from friends, NBN can’t fix anything. lol 😂
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Oh yer the apartment has FTTB
Opens cabinet looks like ADSL 😂
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Watched the whole video now and 5G would be the way to go in this situation
100%
Good choice going to 5G. My parents went to 5G and are very happy with it. So far it’s been better than NBN.
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Cheepa fasta soona
The Liberal party legacy
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The trades are going to rack and ruin one 457 at a time.
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It's just depressing seeing that this is what billions of dollars spent looks like in this country & rats nest wiring that have been there an eternity.
Hi @everyhandletaken,
It really is depressing, isn’t it? After all the billions spent, you’d expect a much higher standard than what we’re seeing. Instead, we’re left with rat’s nest wiring that looks like it’s been there forever. It’s a frustrating reality, and it’s a shame that so much money hasn’t translated into better infrastructure. Thanks for watching the video and sharing your thoughts.
Cheers,
Jason
anyone on FTTN are better off on 5G far better connection.
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Another Spaghetti Western..
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Jason, who exactly is the intended audience for you videos? Is it guys who work in the trade or is it Mr & Mrs Joe Public ? If the latter, then they won't understand MDF, IDF, A-side, Bridge-Tap and the rest of the telco-speak.
Have a think about who you want to speak to, and change your presentation accordingly
I actually appreciate the jargon I eventually figure out what he is saying
I got the gist of what he was saying just fine, that the NBN techs were pretty useless and the customer was given some good advice to ditch the fibre & wiring mess & go 5G.
@@fins59 if you have fttp your lucky I'm on hfc when the nbn techs come I watch what they do because I have trust issues with them you may laugh sometimes the knowledge from these videos I get suggest things to them
MDF. (Main Distribution Frame) This is the first connection point in the building. The street side cable belongs to Telstra. and the building side belongs to the customer. This is known as the demarcation point.
IDF. (Intermediate Distribution Frame) is a Floor distributor connection point. cables to and from this connection point are the responsabilty of the owner/customer.
A side is the street side of the conector.
I still see these solder jointed connectors now and again. they were widly used in older buildings. They are a bit messy to work on, But if you get a good Joint (connection) it will stay that way forever.
The other common connectors are called Krone blocks, they are faster to do connections and if done properly are quite reliable. But not as good as the old Solder termination. I am not a Telco tech. I work as a communications faults and service tecnician. Hope this little bit of info helps. Regards Peter W.
@@mandatedmarrow7261nooo most people don't know what an IDF is yet they've probably walked past it every day in the office. These are pretty standard in office buildings and large apartment buildings with lots of floors. I appreciate him using the correct terminology but I'm also an ACMA registered cabler and really, you're not supposed to be working on this stuff unless you are or are being supervised by one. We really don't have this kind of content on TH-cam.
You did homes!
Yeah sure do