How to Fix Packet Loss when it is your ISPs Fault
ฝัง
- เผยแพร่เมื่อ 9 ส.ค. 2020
- For anyone else having packet loss, and you were able to confirm it wasn't a problem with your computer or equipment, below are the steps I recommend taking:
1. When you call your ISP to complain, make sure you say something along the lines of: I work from home and I am having severe packet loss which is hindering my job performance. This should make them schedule a Resident Tech to come out and diagnose the problem ASAP.
2. When the Resident Tech comes out, make sure to talk to them and be very elaborate on everything you know, because most likely the agent you talked to on the phone didn't give them all the info. Make sure to reiterate as much as necessary that the packet loss is not with your equipment.
3. Now this is a big step: Make sure that they run the packet loss test that they run on the neighborhood box for at least 10 - 15 mins. The previous Resident Techs that came out only ran the test for a minute or so and said they didn't see packet loss. The Resident Tech that confirmed the packet loss ran the test for over 10 mins, and said he didn't see the packet loss till after 5 mins running the test, and that the packet loss he saw was the highest he has ever seen (5.8% Loss). The test this Resident Tech ran was called a DOCSIS test, so if you want to sound super smart make sure you clarify to your tech that that is the test you want them to run for packet loss. If the packet loss isn't with your equipment then they should see the issue after doing this test. If they still are not seeing the issue, ask them to see the results of the packet loss test, and make sure they ran the test with at least 10,000 packet sent:
Screenshot of my Docsis test:
imgur.com/a/vKnO56Q
If you confirm they ran the test for at least that long and they still are not seeing packet loss, then you should probably let that Resident Tech leave, and live to fight another day. Double check to make sure the packet loss isn't your equipment again (also, you can watch the youtube video I linked below to troubleshoot packet loss), and if you are still sure it isn't your equipment then wait a week or so and try getting another Resident Tech to come out and run the test again -- maybe they just came out at a time your internet didn't have packet loss.
If you get a resident tech to confirm your packet loss and they still aren't scheduling a node split then report your ISP to the FCC:
consumercomplaints.fcc.gov/hc...
Hope this helps some other people out! It took me 8 years to get past the Resident Tech stage!
If anyone else is having similar issues and are unsure if the packet loss is on your end or the ISPs end, I recommend watching and following this guys steps to troubleshoot:
• Internet Lag - Trouble...
I also urge anybody to watch 'The Internet' episode on the show Adam Ruins Everything (on Netflix). It explains how the big internet companies became a monopoly, and how other countries are developing faster because they aren't held back by their ISPs. - แนวปฏิบัติและการใช้ชีวิต
I actually fixed my packet loss thanks to this video, I showed evidence to the tech of packet loss and I was lucky enough that he really cared about it, he went to my neighborhood box and told me that he moved me from an old connector that was having issues to a new one and told me to reset the modem, after that no more packet loss, $100 dollars deserved.
Thank you, you’re really looking out. You didn’t have to do this, and it’s really helpful
Imagine all companies like AT&T’s, Spectrum ,Dish..etc.. pull up at the same time cuz everyone in the neighborhood have different service providers 😂
😂
My internet threw out the whole house like every so minute or sum it gets 25-80% packet loss
It actually threw out?
Our providers are sooooo bad
Can you go
You get 25-80% packet loss while i get 100% packet loss?
@@dian6638 it doesn’t matter what percentage of packet loss you get compared to others, you shouldn’t be getting it at all
I’m actually so thankful you made this video. I play video games a lot and I take them very competitively, as I like to be the best at every game I play which includes playing tournaments and trying to win money. Any I joined the AirForce earlier this year and I’m now stationed and live on a small base in Texas. They unfortunately only offer one ISP here called Suddenlink communications and they are TERRIBLE. I get all the same issues you were having and more! From packet loss to ping spikes and just flat out cutting out constantly. Anyway just like you I’ve tried everything on my end from VPN’s to paying almost $1000 on a new router and modem to getting new cables and also having many technicians and making many trouble shooting phone calls and nothing is working. It has helped some but not nearly enough. Anyway I have yet like my 5th technician in 3 months come out tomorrow and I will definitely be using the advice and steps you have provided in this video. Just sucks that I’m in this position and I have no other options because I’m in the military.
Thanks for the love. I really hope you get this fixed so keep me posted.
Did it work
This video needs more views then what it has now. You are a LEGEND my friend. Did they ever do a node split or fiber?
@@JEyeV you got a video of your setup? I’m curious how Cox is doing fiber
thank you my guy ima try all this
Been dealing with the SAME EXACT issue for 2 years now with Cox. I am in an apartment complex which doesn't help but I've had multiple techs, multiple modems, complaints, etc. They always say, "there's no sign of packet loss on our end." But it literally happens every day when I'm gaming. Crazy thing is, there will be certain periods with ZERO problems. I once had a full 2 months of ZERO packet loss. Now it's back again and I just don't get it.
Dealing with this right now and I’m paying 140.00 just for the best internet and speed. Still have 40% packet loss here and there
@@jaymen8302 IM NOT THE ONLY ONE. Cox is just terrible. I have have multiple people at my place and they tell me thet cant help me
@@AuthenticWins my issue resolved after a couple of days with spamming calls. Keep fighting bro
@@jaymen8302 will do. I’ll start doing it this week. Did you get credit back get back pay? I’m paying 135 a month for shitty ass internet
@@AuthenticWins I didn’t receive anything back but I did tell them to reset my whole connection and have someone to come out and check everything. Some workers hung up on me but I called back. You gotta push these guys. I feel like it’s almost like they conserve the best connection but if your paying you have to get what your paying for. So call them and complain until it’s resolved. My best advice
I've been dealing with this same issue for close to 7 years. Paying for 150 mbps down/8 up, and getting 3.5 mbps down/4.5 up, 10-100% packet loss, via Suddenlink. Filed a complaint with the FCC two days ago. Hopefully I get the same results as you. Thanks for making the video.
What happened man
Hey update us ya fool
ISP yoinked his ass lmao
what happened?
@@TH-camshorts-hn7pm He got kidnapped.
Hey I am on AT&T fiber (1000 Gigabits) but still experience packet loss issues. My pathping reflects the same thing. AT&T cannot seem to comprehend the service issue - everything looks "good" on their end.
Hey, Ive got a question, so I haven't been experiencing packet loss much until recently, and when I play fortnite it just comes and goes its really annoying, but its just when I play fortnite, and I dont think anyone else in my neighborhood has been experiencing packet loss problems or internet problems, so idk how to fix it
Update. Once I jumped through all of Cox communications hoops. They are giving me an 80% discount until their node split in July ANNNND this is back paid through the day I started the ticket. Which is about 6 months ago. Reason it’s taking so long is construction permits in my city. Which is understandable during rona BS. I can’t tell how thankful I am. you are directly the reason I’ll be paying an 80% discount on my internet plan well into the end of this year. Bruh. They REALLLY don’t like the FCC complaint comments. You could probably just skip through all of it and threaten them with it immediately if you’re ok with being a complete arsehole to the customer reps lol. But they don’t deserve it. The company does.
Again. Thank you, my guy.
TSYM UR THE BEST GOOD SHIT MAN! OMG I WAS NOT ABLE TO MOVE FOR 2 DAYS ON FORT I WAS ON 80 PACKET LOSS NOW 0%
oh my god this helped me so much.
I never had this Packet Loss in my Life I had 2 Modems in the Passed it all were good then all of a sudden I changed if to a Arris SB8200 Modem it started dropping Connections once then don't know what happened after this
I tried all of it and I hardwired my connection with ethernet, upgraded my hardware, they said they fixed the neighbor hood box but its not fixed and every cable guy that comes out doesn't know what packet loss is lmao
bruh
Lmfao why the fuck cant they fix it?
@PŠŸĈĤŌĽºVĚŜGODツ did it end up getting fixed?
@@shdwalpha9184 clearly not
Right there with you. I think I’m stuck w it forever.
Thank God for you good sir
bro how long does it take for a node split? I called the Executive Escalations number from their reply on my FCC report and they said they don’t have one planned for my area but i’ve been getting constant jitter spikes and packet loss throughout the day, sometimes my upload tanks.
Did this ever get fixed for you? The same exact thing is happening rn to me. I have high packet loss throughout the day and sometimes my upload tanks.
i only get packet loss when i connect my xbox controller via blue tooth on pc, i turned it on for 1 min and 5% loss disconnect it and then 0 but it’s on and off with my controller
Do you have fiber
What can I use to find how much packet loss I have? Thank you for all you information and for your video.
Go to Xbox network, test network speed & statistics. It should show you the packet loss.
You guys could break that neighborhood box in the middle of the night that way everyone calls because the internet is down. They would have to replace the box with a New box thus eliminating packet loss. You guys are very fucking welcome. This method is much faster than calling and getting the run around that everything is fine.
it won't explode or anything? lmao I'm actually considering this as I cant do option 1
how do you find this box
Yeah where do i find this box, cuz option 1 wont work for me
Where tf is this box??????
Ill run it over in my car
I get 90% packetloss when the game starts pulling a lot of data
Question where are you located? I live in the Phoenix area and have had issues. Also was your packet loss constant or intermittent?
I was located in Scottsdale Arizona when I had this issue. I since moved to Mesa Arizona and don't have this problem at this new location.
I also live in Phoenix and I still have had this same problem for 6 months
tysm man i will try everything i have the same problem, maybe i could get in contact with you to hear the experience, hear exactly how you fixed it, and maybe get some tips? im trying to go pro in fortnite, and i feel that packet loss is the only thing holding me back and this could be the solution.
Hows it going you pro yet?
what if my neighbour hood dont have isp
Even with fiber Internet gigabit up and down I get packet loss and lag. I don't get it
Yeah he's got a point I had problems with my internet off and on for a long time and it took me to complain to the FCC for them to come out and do something so complain to him make them document everything and show them you do a packet of a pain test and show them that you have packet loss show it to them have them documented and then you go to the FCC if they continue not to fix the problem you make a complaint to them on your your internet provider and they will make them go and fix it only way to do it buddy
I been getting 30 packet loss out of no where and this never happened before idk If anyone els in my house has this problem idk what to do
5.8%. I have 100% loss 😢. Beat that.
I have a high end modem and router also
i have 30 packet loss average, but it can spike up to 60 :/ cant play a competitive game without lot of disadvantage
We would have good Internet in America if there weren’t laws restricting where ISPs can provide service. The big cable companies have a stranglehold on the market. I can’t think of any other market where so few companies have total control and agree not to compete.
Capitalism meets communism
i got a 2nd 100 foot ethernet cable today. Bought the first one months ago, no problems till today. I use one cable for the computer and second for xbox series x. I now have 2% packet loss on my xbox as of now. Any help?
@@JEyeV I just pushed in the cables on my router, now I’m chilling thank god
The longer an ethernet cable is, the more likely it is to have problems. Before going through all of this hassle, just try getting a shorter ethernet cable.
2 day's ago start having packets loss so see can get them test it
I just bought the new Xbox series x and never had packet loss with the Xbox x I just had. I run the diagnostic test and it shows 0% packet loss but when I play apex it has the 3 red boxes indicating packet loss. I’m confused, any suggestions would be greatly appreciated!
did you get it fixed?
Ea games are notorious for terrible severs
I have good internet and my ping is low, but I get never ending packet loss ranging from 5-40
Fr
same bruh
Same
You lost me at human interaction
Bro, same thing is happening to me. I just sent a complaint. How long does FCC take?
It took the FFC 18 days to respond to my original email. This is what I said in my email to the FCC:
I have had Packet loss on my internet line ever since I started service with Cox about a year ago. They have never fixed this issue, even after following all the instructions they gave me (change modem to Cox modem; had multiple technicians come out and verify connection was fine).
He’s coming today:)))
how was it
Hey guys if you run out of options for packet loss fixes and you are on pc just update your network drivers and see how it turns out.It fixed the problem for me
What’s a network driver ?
@@juniorquintero1702 A network driver is a software program that controls a device used to connect a computer to a network.
Im currently on year 4, spectrum business internet for 200 a month... just now figuring this all out. Got tech her legit today 3 hours ago, was here for 40 mins, confirmed packet loss, and ping jitter. 20 mins later a truck was outside my house working on. Line. Kept loosing internet, now i see they working their way down the street. Randomly still loosing internet. Tech said everything should be perfect and fixed, usually after 74 hours max. I am praying they are fixing the issue as they go down the line. Cause as of now. Fucking hell!!!
How is it now?
How do I diagnose if the loss is on my end, please?
What are you experiencing packet loss on?
Im on my 3rd tech and still the same issue he even blamed my xbox one which is brand new lol will set up a 4th tech soon..
So you said fiber will fix it? Cox gigablast?
@@JEyeV ur right. It was fiber before now it’s docsis 3.1 modem.
And I also have the 1000 mbps xfinity
I have decent connection 940Mbps download & 25 upload my in game ping usually 14-16ms but Boy fornite so unplayable for me even with a low ping I never get packet loss
i get over 40 percent packet loss and i dont know what to do, they said they still havn't fixed it.. i have xfinity and ive had this problem for 8 months....
My packet loss has been at 40 for a long time now
@@dull218 yeah i switched to at&t.. no problems anymore!!
@@ryan-lm6il how you fixed it?
@@scarecrow6065 I switched to AT&T, so far so good! Our download and upload speeds are amazing and rarely ever have ping spikes!
but other games it dosnt do it
Is it weird to see my ping go to 999 to 100?
I have 16%-27% packet loss and i cant call them bc i live in Hungary
Im having packet loss during day wtf its really annoying
How much does a node split cost?
It shouldn't cost anything. Your ISP should do it for free once they confirm your connection needs it. Getting them to confirm your connection needs a node split is the hard part though which my video explains.
@@JEyeV ok appreciate it man
Holy shit I have had this problem for so long ill try doing these thanks!
is it good now?
Can u
Show me more ways because i do not know if it on my end or not
@@JEyeV yes but still does not work can u help me i play on Nintendo switch btw
I am having really bad lag spikes and big packet loss
Do u have instagram so i can dm u
@@silenton30fps10 did you find a fix? I have the same problem
@@f30pano nah
If a residential tech test for ingress on the house and on his one check everything passes which would be ingress passing downstream passing from the tap and also DOCSIS .. he's going to not help anymore lol
Does FCC works in every country
@@JEyeV Ahhh I live in other country. So I will not get that help.
Do you know some other way, which can help me.
I’ve been just trying to play Fortnite and I’ve been getting random jitters of 34% packet loss, it’s been happening for 3 days. I’m on windstream
Did u ever get it fixed? I’m having the same issue and I can’t play a single day without horrible lag spikes
Dude I dont understand why my wifi dose this I'm at 25% packet loss then after a long time my wifis good then I restart my router if it's going slow boom back too 25% :/
Me too a have 30%
I have a 98% packet loss, how did this happen, my wifi is really fast and works on every other device
i don't think i'm blqck listed for anything
5.8% pfff i get 23% and since i live in the middle of nowhere i cant have anyone come up and fix it and since i dont own the company i cant fix it myself despite having the tools and knowledge to do so
what about packet loss in one game, but other games works fine? where is the fault?
I know this is a year late but that problem could be because of the game's servers.
Mine is 50 percent
I have 20% packet loss
Idk if it’s just my Xbox or something but I have 100% packet loss
What is a node split. Is that when they fix it
no, internet is on a shared line, that line is connected to a tap/node that splits that internet connection with your whole neighborhood, so splitting nodes would increase upstream bandwidth by removing stress off the original
Basically, instead of having 30 houses on a single internet line all competing for the same bandwidth, you add in another line. This means 15 houses on each line, instead of 30. In theory, this makes internet better for everyone.
Yk whats crazy? I literally have a Fiber Optic 1gb plan, and still experience deadly packetloss on a daily. Really makes no sense, frontier is dog shit.
Lol I called them and it was a lose wire
i get 30% packet loss :(
Bro lowkey you sound like walter junior
LMAOOO
There is a god!
I have Cox internet and I’m paying 140.00 a month for the best internet possible and I’m STILL getting 40% packet loss here and there. Ridiculous
Same here
Cox is awful. I have been stuck with them for 20 years, and I have major internet problems 2-3 times every year that takes multiple tech visits before they actually fix the problem each time. Even when you come at them with reliable info on packet loss and confirm that all of your equipment is working properly, they drag their feet. You really have to pester the hell out of them before they finally do their job. They price gouge the hell out of you too. I am paying over $350 a month for a phone line, cable TV with only 1 or 2 premium channels, and 150 Mbps download and 10 Mbps upload speeds for my internet. And yet their service is absolute shit. It's insane. The monopolies in this country need to die.
My house gets 50 to 97% packet loss
Lol I'm getting 45+PL on 250mbps internet
Im getting it on 400 mbps. My brother doesnt have an issue when he plays warzone but i do when i play fortnit
I get 36 % packet loss on fortnite with like 8 ping like wtf fr wtf 🤬
oh ok lol I’m getting it with 1000 down 35 up. I have cox and it’s pretty frustrating. Cox is the only option in my neighborhood. Pretty sad how I pay $100 a month for terrible internet
ryzn same here. I get 25-60 ping with packet loss with gigablast internet
@@savage4113 same bro
im a minor and I'm getting 1 to 4 packet loss, its not the wire because I tried multiple, it might be the router but the router used to be good, I didn't get packet loss for months. its a nightmare now and idk what to do because im a minor I make no money and my dad wont let anyone come out because he might be charged so I'm just fucked hopefully it will fix itself but I doubt it because I live in a neighborhood full of old people not gamers
dude im so fucking annoyed 30 ping with 5-100 packet loss i cant with this shit anymore
bro do i accually gotta do all this just to fix my internet goddamn
I had the same attitude when I first noticed internet problems when first moving here. I thought they would eventually fix it on their own without me complaining, but they didn't do anything for 8 years.
man u have gon so far
u have to start from ur self there are too many thing u can do on computer :D wtf is some one ddos u or u leave open ports there soo many many things to do before u go to the isp
@@JEyeV i hade yesterday 100% loss but i hade internet sure from ddos but they need so much more computers to attack my network to get me really 100% off, i change ip and today im on 1milisec time to the fiber box...
u talk about the way of cable before starting from youre computer, because i say u got to far away with calling other from isp
Internet monopoly's smh basically need get all your friends to go to a town hall meetings
just ping google in cmd/ ping your own gateway, those all will be a hard proof
what do you mean
Make video about it bro
@@dull218 th-cam.com/video/ZfuURAUNQck/w-d-xo.html
THIS is not HOW TO FIX but more of a proof which one is bad. i record a video with a sound but in yt there is noo voice idk xD.
I’m at 43% packet loss 💀
I got 81% packet loss smh
99.9% of providers will not answer you for this issue…
so true
E
Lmaooo 8 yearssss
Weed.
boi 5% packet loss is nothing let alone "very high" i get 40% boi
6% is not high LOOK AT MY 25% D::::::
Watch the vid on 1.5 Speed
@@JEyeV 🤞👍
lol it sounds like normal thks lm,ao
@@queik8616 lol
Who here has satellite internet
Call elon musk LOL
I have 60% packet loss