Salesforce Einstein Work Summaries setup for Chat

Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended.
Blog Post:
www.infallibletechie.com/2023...

[@neerajchadha5691]

Thanks for this informative video. I am unable to associate knowledge article to source for service replies. Any additional configuration to be done?

[@Infallible-Techie]

Please check this www.infallibletechie.com/2023/12/salesforce-service-ai-knowledge-grounding.html

[@neerajchadha5691]

@@Infallible-Techie This helped.. thanks!

[@sathishkumarg3045]

Is this feature supports in enterprise edition?
Which edition are you using..?

[@Infallible-Techie]

Yes, I used Enterprise Edition. You need license for this. Reach out to your Salesforce Account Team.

[@user-mo4oq1ll6t]

I am unable to find Einstein Generative Ai, it says page not available when I go from Einstein work summaries, I tried all same steps.

[@Infallible-Techie]

You need additional license to set this up.

[@user-mo4oq1ll6t]

@Infallible-Techie Which license ?

[@Infallible-Techie]

Einstein for Service add-on and the Einstein GPT for Service add-on licenses. Check this for reference help.salesforce.com/s/articleView?id=sf.cc_generative_ai_enable_work_summaries.htm&type=5