Thanks for the video, it is really helpful . I am facing one issue, i have added the embedded Messaging component in community and published the site. i am getting the error "embeddedMessaging.js:1 [Embedded Messaging] bootstrap.min.js failed to load." on my community page. could you please help what is missing here.
Normally in community I have seen only 1 issue that either you didn't add community url and scrt url from embedded script into Salesforce CORS ,Trusted URL and "Security and Privacy ' of community site
1. Cross Device Chat ->>> Is this applicable only for Login User or it is applicable for guest users too. How it works ?? 2. chat should not start till agents gets online . customer should not able to chat , till agent is online, how we can achieve this ? 3. Messaging for In-App can send push notifications to customers. -->>>> where it gets send. and can we off it ? 4. Agent & Customers can send emoji. -->>>> How to it Turn off ?
4) Please go through 4 video from playlist of Messaging in-app and web. 1) by default it works for guest user. When we create any deployment for Messaging for in-app and web then a new site created. It works for that site guest user. If you are using community and aura template or Messaging in-app then we can use setup user verification. Setup user verification works with JWT token. In detail I will create video. 2) You can configure business hours,if customer came outside of business hours then chat icon will not be visible. You can follow my 4th video of messaging in-app and web.
Customer name is part of MessagingEndUser but in agent main screen we can see Messaging session. I don't think we can add directly but we can create custom formula field in Messaging session and take value from MessagingEndUser. There is some lookup relationship between Messaging session and MessagingEndUser object. Value will be Guest only if you are logged in user or not
Great video, I have been waiting for some one to help me get this set up for my org! When trying to Activate my messaging channel, Salesforce is giving me a popup about accepting terms and conditions. Is there anything I should worry about with this message?
hi, I followed all steps in dev org but I did not get the edit page for messessig session and I see chat button in builder mode but not in preview as well as on site, what could be the issue?
Check your profile for the edit page. I have logged in as System administrator so I had permission. Please publish deployment and your site and try. Make sure you added SCRT url and your community url in Setup-- trusted url and Setup-- CORS and Security and Privacy of your site
@@Chetnas-d1w I have done these things only and it worked but last try you can do that setup --> Sites--> each deployment create own site--> open deployment site--> add your site url where you are expecting bot to deployment site's trusted domain and try. This step I didn't when I was using bot outside salesforce
There is 2 components called "Embedded Chat" and "Embedded Messaging". Make sure you added "Embedded Messaging", I didn't try in LWR but Messaging in-app and web is designed for new generation so it should work
Thank you for the response. I have tried Embedded Messaging and it does load all the paramters . However when previewing it does not load the chat component. I am trying to see if I can use LWC with code snippet from the channel however not sure if I can as this need JS scipts which need whitelisting. Not finding anything how to use this on LWR
i dont have experience cloud enabled. Its not allowing me to create embedded service deployment for Message in app and Web. I want the feature on my own website. Is there a solution for this?
I really liked this video. Explained all the steps for messaging in-app and web setup
awesome video
Video is awesome. Explained properly step by step.
Really appreciated.
Thanks a lot for this video and for your reply. it helps me to fix this issue.
Awesome. Thanks a ton for this. Really appreciate
Very well explained bud..keep it up!!
Thanks for the video, it is really helpful .
I am facing one issue, i have added the embedded Messaging component in community and published the site. i am getting the error "embeddedMessaging.js:1 [Embedded Messaging] bootstrap.min.js failed to load." on my community page. could you please help what is missing here.
Normally in community I have seen only 1 issue that either you didn't add community url and scrt url from embedded script into Salesforce CORS ,Trusted URL and "Security and Privacy ' of community site
@@salesforcedream Thanks for reply
1. Cross Device Chat
->>> Is this applicable only for Login User or it is applicable for guest users too. How it works ??
2. chat should not start till agents gets online .
customer should not able to chat , till agent is online, how we can achieve this ?
3. Messaging for In-App can send push notifications to customers.
-->>>> where it gets send. and can we off it ?
4. Agent & Customers can send emoji.
-->>>> How to it Turn off ?
4) Please go through 4 video from playlist of Messaging in-app and web.
1) by default it works for guest user. When we create any deployment for Messaging for in-app and web then a new site created. It works for that site guest user. If you are using community and aura template or Messaging in-app then we can use setup user verification. Setup user verification works with JWT token. In detail I will create video.
2) You can configure business hours,if customer came outside of business hours then chat icon will not be visible. You can follow my 4th video of messaging in-app and web.
@@salesforcedream Thanks for the reply
Can we display "Customer name" in the messaging chat in agents view, currently it's showing as Guest
Customer name is part of MessagingEndUser but in agent main screen we can see Messaging session. I don't think we can add directly but we can create custom formula field in Messaging session and take value from MessagingEndUser. There is some lookup relationship between Messaging session and MessagingEndUser object. Value will be Guest only if you are logged in user or not
Great video, I have been waiting for some one to help me get this set up for my org! When trying to Activate my messaging channel, Salesforce is giving me a popup about accepting terms and conditions. Is there anything I should worry about with this message?
Please read terms and conditions. According to my understanding it is related to licence or charge but please go through it.
hi, I followed all steps in dev org but I did not get the edit page for messessig session and I see chat button in builder mode but not in preview as well as on site, what could be the issue?
Check your profile for the edit page. I have logged in as System administrator so I had permission. Please publish deployment and your site and try. Make sure you added SCRT url and your community url in Setup-- trusted url and Setup-- CORS and Security and Privacy of your site
@@salesforcedream I did all, any other thing I should look for
@@Chetnas-d1w I have done these things only and it worked but last try you can do that setup --> Sites--> each deployment create own site--> open deployment site--> add your site url where you are expecting bot to deployment site's trusted domain and try. This step I didn't when I was using bot outside salesforce
Can this work for LWR sites. I followed all steps but embedded component not loading the chat
There is 2 components called "Embedded Chat" and "Embedded Messaging". Make sure you added "Embedded Messaging", I didn't try in LWR but Messaging in-app and web is designed for new generation so it should work
Thank you for the response. I have tried Embedded Messaging and it does load all the paramters . However when previewing it does not load the chat component. I am trying to see if I can use LWC with code snippet from the channel however not sure if I can as this need JS scipts which need whitelisting. Not finding anything how to use this on LWR
i dont have experience cloud enabled. Its not allowing me to create embedded service deployment for Message in app and Web. I want the feature on my own website. Is there a solution for this?
You can provide domain of vf page and try