I showed your video to my ford dealership and they are literally putting it in right now. I made it a condition of buying my 2016 ford escape titanium 😄 they ordered the part and I'm looking forward to my Apple car play. New sub here!
Dude i was freaking out with that thing in my fiesta 2016. I'm from Mexico and dealers have no freaking clue about it, I'm going to check out that part !!! Thank you mate
Thank you for this info. After struggling to get the update downloaded I was losing my mind on what was wrong. This is the only place I found this information about the module. I ordered it after watching this. Picked it up the next day. Took like two minutes to change it out and now I have Apple play. Thank you!!
@valentinaaldana3529 this was a good number of years ago. Off hand I went to the ford sync site, added my vin and downloaded the file to usb. Then updated my head unit via usb.
This is literally a lifesaver!! Ordered the part and installed it myself quite easily. It didn’t load at first but the simple solution of turning off and then on Bluetooth and reconnecting solved it. Thank you so much :))
Saw that the HC3Z-19A387-B is replaced by HC3Z-19A387-E, so I ordered this directly from Ford for $50. They sent HC3Z-19A387-F which is an even newer revision. Just installed today and working great! 2016 Expedition EL
Omg!! Thank you so much for this video!!! I went through the same thing! Thank god I watched this. I’ve been trying for over a year to get the Apple CarPlay. Watched this video ordered the part and now I have CarPlay after installing it myself! Once again thank you!!!
Thank you so much I’ve been looking for answers for this problem for so long. Heading to the dealer now. Bet they won’t know even half of what you have just explained.
Thanks for the great video. For people still having problems updating, you have to have patience. I used the thumbdrive method going from 1.0 to latest 3.x software and I had to drive for 2 hours and 19 min before it finally said software update complete on the screen.
My pleasure and enjoy it! It really is a great option. We just upgraded cars and the new one doesn’t have it, so I need to retrofit into that one now as well.
Thank you so much for this, just bright a 2017 kuga wirh sync 3 and I was really annoyed it didn’t have car play but everything else I love about it, now I can have it. Thank you so much
Ii did exactly as you suggested - it worked - spent 3.5 hours updating the software from a usb stick and that was painful. Removing the old part and installing it was really easy! Now I have Apple car play.
Good luck. Curious on your feedback on the process and if it was worth it. At that point I would have been more inclined to go aftermarket since it’s a full swap out.
Great informative video, found out in my 2016 Escape se that if I pried with my fingers from the bottom, the module practically jumped out. Not much force at all to remove it
My pleasure and good luck with the install. Let me know how it works as I constantly still get messages asking is xyz car will this work for. I never know the answer as I don’t own those cars and just get feedback from other comments
@@PMPerformance I'm trying to buy the part online, however all of the parts are telling me its not a match for my car. I have a 2016 Ford Escape Titanium. Please help😭😭😭😭
Anthony Alvarado download it on owner.ford.com to a usb drive then plug it into your usb hub in car. Should pop up “updating software “ on screen if done correctly. Will take awhile.
Just got my part today. Tomorrow I will do the sync update. Thanks so much for this!!!!! I was bummed when I discovered I didn't have navi lol. Now I will :)
I have this exact vehicle and been struggling for so long and the update has never worked so I now just ordered the part!! Thank you! One question does your iPhone need to be plugged in to get car play? Or can it automatically connect to Bluetooth?
Sorry, I did not record that as that was a precursor to figuring out I needed a new hub and decided then to make a video. So I downloaded the software from the Ford owners site for my mode vehicle. Then put the iso file on a flash drive and installed via the flash drive from the settings menu on the radio. It takes FOREVER if memory serves me Thanks for watching and good luck!
Thanks for this video! It gave me encouragement to try running the update again and accept that it could take up to 4 hours. It finished in just under 2. Updated from 1.0 to 3.0, like yours, but my build number is different. Is that a problem? Mine is Build 20204. I turned off the car completely for a few minutes and when I started it up again, got an pop up saying “USB hubs are not supported. Please remove.” I had already installed the new usb hub and had not gotten that pop up before, but used the usb hub to insert the usb drive that had the software update. I tried plugging in my iPhone 11 and it would still charge and the screen said “device detected” (or something like that). But I could not got CarPlay to work. I don’t see the screen that popped up for you, and when I went into my phone settings to check CarPlay there, it just spins looking for a device. Any suggestions? I did try uninstalling the new usb hub with the car off, then reinstalling. Still got the error message upon turning on the car. I’m stumped!
@@PMPerformance Yes - it had the same numbers/letters on the box but slightly different on the white sticker on the hub. I googled that though and it said those were interchangeable. I did look online again and found a new one that I ordered and am going to return this one. Hoping it's just a faultiness with this current hub that is causing that "USB hubs are not supported" message.
@@morganlang7342 hmmm, I wonder if someone returned their old one in the box of the new one maybe. Unfortunately I know people that do that to Amazon and it’s kind of terrible. Did the basic portion of the USB part work and just not CarPlay? It almost seems a hub issue from the message I would think. Good luck and let me know how the replacement works.
@@PMPerformance yep, the usb would still charge my phone and detect my device for audio it just wouldn’t start CarPlay. The replacement came today and I plugged it in, I am still not getting the CarPlay startup screen. I also did not get the usb error though. This one is the exact same label as yours, except instead of a B at the end it has an E. I have an iPhone 11, not sure what else to do or try.
@@morganlang7342 hmmmm, ok well no error is deff a better start. Have you used this phone in another vehicle with CarPlay by chance? Or is this the first time attempting CarPlay with this phone? Can you confirm the exact software version of sync on your device?
Awesome gonna try this on my 2016 cmax. I have the update but not the usb. Just got the car last week and was bummed also. Hope it works tomorrow if the dealer has the part if not ebay it is lol
Anyone that carries the part number I listed, or the replacement part number. Amazon is fine, or find a Ford wholesaler unless you like paying retail prices at the dealer.
Can verify this condition exists on the 2016 Edge Sport as well. From what I understand, the usb hubs in the 2016 m.y. Fords is not usb 3.0 compatible. Which is the issue with Carplay and the factory hub. Hope this helps.
Great information! I even found the new hub you were talking about on eBay for $31. However, My old hum is a single USB with an SD card reader. I wonder if it's compatible with the new hub.
Mark Las Vegas strange, but ford does strange stuff like that. I’d grab off amazon since a free return. But the only difference I could see is the SD slot would have another harness. So it would just be unplugged.
Hello PMPerformance, Thank you for the video. One question I have for you. Did you download the new sync3 software onto a external harddrive or did you update the software by plugging in your Iphone? Thank you.
@@PMPerformance Thank you for the quick response. Much appreciated. I'm a Salesman at MacKenzie Ford and I'm doing research for a customer. You're right, no one here knows anything about the software updates... even my service guys. Hahaha, I've only been at Ford for two weeks! Thanks again.
I updated my software to sync 3, v3.0. I also got the new usb hub installed. I still don’t see a carplay prompt when I plug my phone in. Any idea why this wouldn’t be working? I’m going crazy here! Thanks
good video man. whats crazy is i watched this because i wanted carplay in my escape. I bought the escape for more room and i traded in my veloster turbo haha!
Awsom Givens great minds think alike! Lol. Glad it helped you. I’ll tell you what, our Escape has had some issues. I swear ours was made on a Monday or Friday. We bought with 29k miles and had the turbo replaced already, paint issues due to fender alignment from the factory, tailgate latching issues. Maybe more if I think harder about it. Thank god I still have a little bit of warranty left.
Can you do this with an MKX Lincoln. Since it is a Ford product? They lead me to believe it had car play and after purchase found out it does not. So I am curious if I can do this with my 2016 MKX Lincoln? Thanks
i’m so late to this video but my one question is do i have to update the software first and then do this? or just change out the hub without having to update?
Yes, the firmware needs to be updated before the functionality will work. You can do in whatever order you like, but without both pieces completed, it will not work for Carplay. Sorry I did not outline the firmware update in any detail other than mentioning it, but I found this stuff out the hard way when the FW update alone did not work.
Rachel Doreck Ford is very known to just throw whatever they have laying around in certain models that were mid year changes. The Fusion must have been one of those oddballs.
I don’t think I have ever said that. If I did, it was a response to someone saying they were already on sync3, just a diff build number than I showed in the video.
What do you mean specifically “Ford says you can’t?” There may be a hardware limitation on your device. IE: you got a parts bin unit from an early 2016 or 2015.
Correct. CarPlay is only supported via a cable in most vehicles. There are a select few manufacturers that as of like last year I believe allow over Bluetooth, but they are very sparse
I have a 2018 F150 and bought a 2016 sync 3 touchscreen. It's suppose to have gps but nothing is working, the navigation option doesn't come up on the radio and it's stuck on sync 3 1 version and it won't update. I'm trying the trick of putting it on the flash drive and sticking it in the usb and nothing is working to update software. I think I'm going to just go to Ford and see what they say. I couple times when I was messing with the radio, the a/c controls popped up on the radio briefly and never came back on and the Navigation did the same thing. It popped up for a couple seconds and never showed again
I think you have much greater issues than CarPlay functionality. Sorry I cannot provide advice on this as I have never tried to retrofit a stock radio into a different car. My guess is the radio is not fully compatible with your harness in your vehicle? Not all the sync units are the same. Some have heating and ac controls in them and some so not. There is a plethora of programming you can do to change these things with Forscan, but not in the scope of this video. Forscan can be pretty complex, but may hold some answers for you possibly
@@PMPerformance I bought a sync harness from amazon and it was supposedly for my truck it was Sync 1 to2 and Sync 2 to 3. I don't know if the harness was bad quality but I spent a few hours running the cable the right way so everything would fit right and after I figured out where everything went, the screen stayed black. It would never power on, I didn't know what else to do so if I get time this week I'm to talk to ford and see what they say. I'll buy another harness if I have to but I didn't know what I actually needed
Does it say USB not supported on your Vehicle screen when plugging in the updated USB from Ford? Or are you talking about the Unsupported message on the Iphone when you plug your cable from the phone into the updated USB block from Ford? If the phone, this is a usb cable issue. Either it is a 3rd party cable that has connection issues now and again, or there are some pins dirty or cable issues itself with bad connections. If you are talking about on the Ford screen, make sure the firmware is up to date and on the level needed to run Carplay
If you do not have a touchscreen, then no. There would be no value to seeing CarPlay on a 3” screen that has no touch options. I would look into just replacing the whole unit if you want all the cool bells and whistles
Sara Elaine they won’t give it to you or even know about it unless you work that in on the deal. The part is linked in the body of the video. I think it’s like $50-60
I just bought a 2016 which was originally a lease so it wasn’t updated like it should have been . After updating and having no luck I went to my dealership and the salesmen reccomended I buy the part on amazon instead of paying a labor fee and 80 dollars for the part. I spent 40 and it’s perfect!
I have a 2016 Ford Edge. I downloaded the software and updated with no issues, also replaced the hub with the one you listed and apps / CarPlay still do not work. Any ideas ?
Did you turn on CarPlay features on your phone and in the unit itself? I know you need to enable on the phone, but if memory serves me, something pops up on the head unit the first time the phone connects to accept the connection.
Via usb, or OTA? OTA I could never get working. I had to do via usb. I still feel it took forever. Maybe an hour ish, but I didn’t time it. I just recall it taking obnoxiously long
I do not think there is support for Android auto. I could be wrong, but I wouldn’t bet on it working. Your be better off swapping for an aftermarket unit
Not sure. I do not own an Edge, so I cannot answer for certain. It might though Try the update first since that is free, if it takes the update the hub should work
Hey, I have a 2016 F-150 with Sync3, doesn’t have apple CarPlay though but I can access Waze through Mobile Apps, so if I buy this USB hub upgrade I can get Apple CarPlay without needing to upgrade head unit?
Im late to this video,, but i need help no one seems to know... I wanna install apple carplay to my ford fiesta its a 2016 and i cannot find a good installation site, they say “unknown fit”
Use the same concept in this video. If your unit takes the firmware update, then get the upgraded usb hub. If it doesn’t, no sense in spending money on the hub. The ford owner site should tell you if your unit is compatible with sync3 as the update will be avail for download.
I purchased and installed the new usb hub, but CarPlay is not popping up. Yes, sync 3 is updated and I now have txt msg available. Do I need an original iPhone charger for it to work? Has any one had this problem, or know how to help?
karah skinner did you already enable CarPlay on the phone and trust it to the vehicle? Also I think there should be a car play icon on the sync unit now as well
I can't find the software update for my 2016 lincoln mkz. I followed the instructions but if I stay on the Ford website, the page never loads. If I go to the Lincoln website, there is no link to the Sync update. Anyone else have this problem? If one of you HAS successfully downloaded the file, would you be willing to share it?
I cannot say for certain on the Lincoln Vs ford. I think the firmware is the same regardless of model as long as it is not a Fusion. I think the hardware in the Fusion is different from what people are expressing in the comments.
Mine doesn’t have a double USB port, it has 1 usb and a line in port. It’s a 2016 expedition. Will this not work for mine? When I check for updates and enter my VIN and it says “your sync system (sync v4.6) is up to date. Does that mean I don’t need to update anything?
The amount of usb does not matter. That sync version number according to google appears to be a gen1 and not sync3 I do not think this will work for you. Your vehicle may be the exception like the Fusion
I have 16 Fusion with Sync Generation 2 - I have completed updates via USB and Ford website - but will new USB Hub work for me or not since I am still Sync Gen 2?
No, you need to be on sync3, which my understanding from the other comments Fusions were the oddballs that received an older radio that was not sync3 compatible
All usb ports “look” the same I am not sure though. I would make sure your radio can be updated to the proper sync 3 level first. If it can, then my guess would be yes
@@PMPerformance so I’ve done some more research and the Ford/Lincoln ports are essentially the same and it will work with that same part #. I have updated to the newest sync 3 version in my 2016 Lincoln MKS so I will order the port and find out for sure I guess!
@@tannerthomas5986 yea hardware wise, it all comes from the same bins. It’s just a matter of if your headunit took the update. Good luck and let me know how it works out
Hey my 2016 fusion doesn’t have the double usb. It has single with an sd card slot for the navigation. What part do I order so I can have the car play?
Caleb Logan i am not sure. You would need to just look at the part numbers to see what is compatible or get the usb from a newer vehicle and retrofit it
I am sure you can do it with it on and be fine, but no reason for it to be on. I always tell people to work on things with the car off for good measure, even when minuscule like this.
@@PMPerformance Installed the hub in my C-MAX! Works! Had some trouble disconnecting the plugs from the old hub at first. The plug release tabs were a little tricky. Car play didn't work right away, but a plug just needed to be pushed in farther. Thanks again for the helpful video! Saved me $$!
Alright pal if my sync 2 is version 3.8 should android auto/ apply auto work already. I have tried around 6 c type wires and nothing is happening just saying usb error but its charging my phone. Just nothing from android auto ect.
@@jamaine311286 I do not know. It should be more than adequate though. That being said, when I went to an Android for a short bit, when usb_c was first a thing, it was not recognized in any of my 5 cars at the time. So my guess is this may be more a usb-c thing, but I cannot say for sure. I’d test mine, but I sold the Escape a few months ago
@@PMPerformanceI actually purchased that one and installed it properly and it did not work . My software in the car was upgraded to 3.0 so I don’t know what went wrong.
@@zeeh8661 I think you need further than 3.0 for firmware. It’s been a number of Years, but I thought it was like 3.1 or 3.2 for the software level. You also need to enable and trust the device for CarPlay on the phone
@carriejohnson4922 Your hardware did not change. This is just allowing you to change your usb port from a charging only port to a charging/data port, along with utilizing new features via firmware update if your head unit is capable. Anything past 3.0 does not matter, just 3.0 was the lowest capable version of allowing CarPlay. Pretty sure you cannot update past the 3.x path though as Ford released newer hardware and limits the software to newer hardware. Long answer short: these instructions remain the same.
I am not sure what you mean by "Simple". It needs to be a full color touch screen unit to start with if that is what you are asking. If so, as long as it takes the Sync3 update, it "should" work
I tried all of this and it’s still not working, sync 3.0, got the exact same usb hub, plugged it all in and still nothing. Even updated software. Got a 2016 expedition platinum. Someone please help!!
PMPerformance I did, it finally worked, turned the car off and came back about an hour later and used a different cord, and it worked finally, weird, don’t know if it needed to take time to reset or it was the cord I was using.
Maybe an issue with the cable possibly? I know you have to turn on CarPlay functions in the phone though as well. Either way, glad it is working now. Enjoy CarPlay!
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I showed your video to my ford dealership and they are literally putting it in right now. I made it a condition of buying my 2016 ford escape titanium 😄 they ordered the part and I'm looking forward to my Apple car play. New sub here!
Hahahaha, that’s awesome! Thanks for the feedback and congrats on the new purchase!
Did this in my 2016 escape titanium. Installation and process was so easy thanks to this video. Saved me time and money! Great video, so helpful!
Noah Yakes awesome! Glad to hear it helped you out. Thanks for watching.
Dude i was freaking out with that thing in my fiesta 2016.
I'm from Mexico and dealers have no freaking clue about it, I'm going to check out that part !!! Thank you mate
adrian armenta don’t worry, US dealers have no clue either. Lol. Glad you found the video of some use
yo tengo un ford fiesta 2015, servira?
You just made my "new" used car even better than it already was! Thank you.
Great to hear! Thanks for watching and enjoy CarPlay!
Thank you for this info. After struggling to get the update downloaded I was losing my mind on what was wrong. This is the only place I found this information about the module. I ordered it after watching this. Picked it up the next day. Took like two minutes to change it out and now I have Apple play. Thank you!!
Glad you found the video and it was of some use. Good luck and enjoy CarPlay!
How did you manage to update?
@valentinaaldana3529 this was a good number of years ago. Off hand I went to the ford sync site, added my vin and downloaded the file to usb. Then updated my head unit via usb.
This was my exact situation including the hassle with the dealership. Difference is I gave up until I found this video. Thank you!
Dorian S. Liriano I am pretty persistent. Lol.
Glad it worked out for you. Thanks for viewing and enjoy CarPlay!
This is literally a lifesaver!! Ordered the part and installed it myself quite easily. It didn’t load at first but the simple solution of turning off and then on Bluetooth and reconnecting solved it. Thank you so much :))
Glad to hear you got it working. Thanks for watching and enjoy CarPlay!
Saw that the HC3Z-19A387-B is replaced by HC3Z-19A387-E, so I ordered this directly from Ford for $50. They sent HC3Z-19A387-F which is an even newer revision. Just installed today and working great! 2016 Expedition EL
Awesome to hear! Thanks for the added info on part numbers.
Thanks for watching and enjoy your new CarPlay!
Omg!! Thank you so much for this video!!! I went through the same thing! Thank god I watched this. I’ve been trying for over a year to get the Apple CarPlay. Watched this video ordered the part and now I have CarPlay after installing it myself! Once again thank you!!!
Awesome! I am glad you found value on the video. Even better you got it handled yourself. Enjoy carplay!
Thank you so much I’ve been looking for answers for this problem for so long. Heading to the dealer now. Bet they won’t know even half of what you have just explained.
Glad to hear you found the video useful.
Good luck in your venture to the dealer and thanks for watching
I was thinking of buying a 2017 unit. Thank god it's just the hub. Thanks bro.. Very helpful!
glad it was of some help to you. Good luck and enjoy Carplay!
Thanks for the great video. For people still having problems updating, you have to have patience. I used the thumbdrive method going from 1.0 to latest 3.x software and I had to drive for 2 hours and 19 min before it finally said software update complete on the screen.
Exactly! Very painfully long process!
Glad it worked out and thanks for following up with feedback.
@@PMPerformance where do you download the software update from
@@MrWonderbread1984 please see the description of the video
I have never expected that My Ford Escape2016 can be using apple car play!! I will try this right away.
I am so excited 😆 thx a lot for your video
My pleasure and enjoy it! It really is a great option. We just upgraded cars and the new one doesn’t have it, so I need to retrofit into that one now as well.
Thank you so much for this, just bright a 2017 kuga wirh sync 3 and I was really annoyed it didn’t have car play but everything else I love about it, now I can have it. Thank you so much
My pleasure and congrats on the purchase
Ii did exactly as you suggested - it worked - spent 3.5 hours updating the software from a usb stick and that was painful. Removing the old part and installing it was really easy! Now I have Apple car play.
Congrats! You will love it. Thanks for watching and providing feedback
How did you manage to update with the USB??
this was a great informative video. I have a 2013 Escape with Sync 2 and going to replace it with the whole screen unit that has Sync 3.
Good luck. Curious on your feedback on the process and if it was worth it.
At that point I would have been more inclined to go aftermarket since it’s a full swap out.
Great informative video, found out in my 2016 Escape se that if I pried with my fingers from the bottom, the module practically jumped out. Not much force at all to remove it
I have a Ford Focus 2016 ST. I am going to try this option. Thanks for this information.
My pleasure and good luck with the install. Let me know how it works as I constantly still get messages asking is xyz car will this work for. I never know the answer as I don’t own those cars and just get feedback from other comments
Just replaced mine in my 2016 Ford Escape and it now has Apple Car Play! Great video.
Glad it worked out. Thanks for watching and enjoy CarPlay!
@@PMPerformance I'm trying to buy the part online, however all of the parts are telling me its not a match for my car. I have a 2016 Ford Escape Titanium. Please help😭😭😭😭
@@TheGrowing420Journey buy the part number I showed and it will work if your device accepts the software.
Dealer wanted $45 for the part, $90 to update to version 3, and $125 for labor 😂 I’m doing it myself, 5 minutes.
Matthew F yea, fuck that! Lol. Glad this video helped!
How did you guys update from sync 2 to 3? Do you have to replace hardware?
Anthony Alvarado download it on owner.ford.com to a usb drive then plug it into your usb hub in car. Should pop up “updating software “ on screen if done correctly. Will take awhile.
@@FordGuy will this work on a 2015 fusion titanium?
Fusions were the oddballs that had a non sync 3 compatible head unit
I have a 2016 Lincoln MKC. I ordered the part for it and it should arrive next week. Fingers crossed!
Good Luck! Thanks for watching and please report back if it worked so I know if more people ask about that car.
@@PMPerformance I got it today, bro. Part number is GJ7Z-19A387-B. Made my own video at this link: th-cam.com/video/MypAuNtqnuE/w-d-xo.html
Just got my part today. Tomorrow I will do the sync update. Thanks so much for this!!!!! I was bummed when I discovered I didn't have navi lol. Now I will :)
Iola Yhap my pleasure! Enjoy CarPlay :)
I have this exact vehicle and been struggling for so long and the update has never worked so I now just ordered the part!! Thank you! One question does your iPhone need to be plugged in to get car play? Or can it automatically connect to Bluetooth?
Wired only unfortunately.
Glad this video helped you. Thanks for viewing
Thank you very much sir, for this video, helped me a lot.
Glad it helped. Enjoy CarPlay and thanks for viewing
Done exatly the same on my Mustang 2016. Works perfectly!😀
Roman Michalek awesome! So that confirms it “should” be all 2016 ford’s then. Thanks for the feedback
Hi did you have sync2?
Great video! Just bought the GF an Escape and CarPlay wouldn't work. Ordered the hub and will install it this weekend!
awesome! Congrats on the purchase. Thanks for watching and good luck!
Worked great took only a few minutes thanks
Glad to hear it worked well for you. Thanks for watching and commenting back on your experience.
Enjoy CarPlay!
How did you update the firmware to version 3.0? Awesome video, thanks!
Sorry, I did not record that as that was a precursor to figuring out I needed a new hub and decided then to make a video.
So I downloaded the software from the Ford owners site for my mode vehicle. Then put the iso file on a flash drive and installed via the flash drive from the settings menu on the radio.
It takes FOREVER if memory serves me
Thanks for watching and good luck!
thank u. I have a 2016 Ford Focus and its updated to SYNC 3.0 . I just have to order the hub and install it the way you did on this video
Thanks for watching and good luck.
Merry Christmas
Great instructions. Worked just like you said. Thanks for saving me $$$!
Ford 4wd awesome! I am glad it helped you. Thanks much for the view!
Thanks for keeping it simple. Great info. Will get on this update.
Chris Huertas my pleasure! Good luck and enjoy CarPlay!
Thanks for this video! It gave me encouragement to try running the update again and accept that it could take up to 4 hours. It finished in just under 2. Updated from 1.0 to 3.0, like yours, but my build number is different. Is that a problem? Mine is Build 20204. I turned off the car completely for a few minutes and when I started it up again, got an pop up saying “USB hubs are not supported. Please remove.” I had already installed the new usb hub and had not gotten that pop up before, but used the usb hub to insert the usb drive that had the software update. I tried plugging in my iPhone 11 and it would still charge and the screen said “device detected” (or something like that). But I could not got CarPlay to work. I don’t see the screen that popped up for you, and when I went into my phone settings to check CarPlay there, it just spins looking for a device. Any suggestions?
I did try uninstalling the new usb hub with the car off, then reinstalling. Still got the error message upon turning on the car. I’m stumped!
Are you sure you got the same usb hub i mentioned in the video?
Build number should not matter as much as long as it is newer than mine.
@@PMPerformance Yes - it had the same numbers/letters on the box but slightly different on the white sticker on the hub. I googled that though and it said those were interchangeable. I did look online again and found a new one that I ordered and am going to return this one. Hoping it's just a faultiness with this current hub that is causing that "USB hubs are not supported" message.
@@morganlang7342 hmmm, I wonder if someone returned their old one in the box of the new one maybe. Unfortunately I know people that do that to Amazon and it’s kind of terrible.
Did the basic portion of the USB part work and just not CarPlay? It almost seems a hub issue from the message I would think.
Good luck and let me know how the replacement works.
@@PMPerformance yep, the usb would still charge my phone and detect my device for audio it just wouldn’t start CarPlay.
The replacement came today and I plugged it in, I am still not getting the CarPlay startup screen. I also did not get the usb error though. This one is the exact same label as yours, except instead of a B at the end it has an E.
I have an iPhone 11, not sure what else to do or try.
@@morganlang7342 hmmmm, ok well no error is deff a better start.
Have you used this phone in another vehicle with CarPlay by chance? Or is this the first time attempting CarPlay with this phone? Can you confirm the exact software version of sync on your device?
Awesome gonna try this on my 2016 cmax. I have the update but not the usb. Just got the car last week and was bummed also. Hope it works tomorrow if the dealer has the part if not ebay it is lol
Good luck! Let me know how it goes
Thanks for watching.
Where can I buy this can I trust Amazon? Or can I buy it from ford? This truly helps a lot
Anyone that carries the part number I listed, or the replacement part number.
Amazon is fine, or find a Ford wholesaler unless you like paying retail prices at the dealer.
Can verify this condition exists on the 2016 Edge Sport as well. From what I understand, the usb hubs in the 2016 m.y. Fords is not usb 3.0 compatible. Which is the issue with Carplay and the factory hub. Hope this helps.
Awesome, thanks for adding the additional vehicle info.
Glad this worked for you, and thanks for watching!
Any chance you can send me the sync 3 installation file? Can’t download it from the ford site…
Please!!
Duuuudeeee! You saved my life! Thank you so much for this video!
My pleasure. Thanks for watching and glad it helped you.
Great information! I even found the new hub you were talking about on eBay for $31. However, My old hum is a single USB with an SD card reader. I wonder if it's compatible with the new hub.
Is your car a 2016 model?
PMPerformance yes, it has the synce screen but different module than you had
Mark Las Vegas strange, but ford does strange stuff like that. I’d grab off amazon since a free return. But the only difference I could see is the SD slot would have another harness. So it would just be unplugged.
Great video. Do you know if 2016 F150 hub removal is difficult? The hub is in front console.
Ebber Jr3 it should be the same removal process, just different location.
The hubs are all the same piece, just diff illumination color and location.
Excellent information!! Thank you
Thanks for watching. Glad you enjoyed it
Quick question, if I get the USB port do I need to update the software or will it work even if I don’t update the software? Thanks.
If you want CarPlay, you need the hub and the software. If you just want a data port, just get the hub
My sync 3 wont update past 1.0 i sat in the car for hours and it said it completed but the software version was still 1.0...
You should upgrade via usb. I had no luck via ota update as well
@PMPerformance I did. I just watched another video saying to use a 2.0 vs a 3.0. He had issues using the USB 3.0
@@taaappp I cannot answer on that directly, but usb will work better
WOW! Thank you for this video!
My pleasure. Glad it helped you out,
Thanks for the video - really helpful... any chance this works in a 2015?
My pleasure. Pretty much ZERO chance it works in a 15 unfortunately.
@@PMPerformance Bummer. I just bought the car, and CarPlay was the one thing that was a major sacrifice... Thanks for your help.
@@greghokanson2409 sorry to be the bearer of bad news.
This was awesome - thank you!!
Glad you enjoyed it. Thanks for watching
Do you have to keep your iPhone plugged in for apple car play to work??
Yes. Wireless CarPlay did not come out until several years later.
Hello PMPerformance, Thank you for the video. One question I have for you. Did you download the new sync3 software onto a external harddrive or did you update the software by plugging in your Iphone? Thank you.
Richard Chin you need to download via computer to a USB drive. You cannot do via an iPhone because you cannot mount as storage like with an android
@@PMPerformance Thank you for the quick response. Much appreciated. I'm a Salesman at MacKenzie Ford and I'm doing research for a customer. You're right, no one here knows anything about the software updates... even my service guys. Hahaha, I've only been at Ford for two weeks! Thanks again.
Richard Chin my pleasure! Let me know if you have any other questions
I updated my software to sync 3, v3.0. I also got the new usb hub installed. I still don’t see a carplay prompt when I plug my phone in. Any idea why this wouldn’t be working? I’m going crazy here! Thanks
I think you need to enable CarPlay in your phone and trust it if memory serves me.
I’m having the same problem. Updated to 3.0, bought the new hub, no car play. I enabled it on my phone and still no prompt when I plug my phone in😩
Did you figure it out?
good video man. whats crazy is i watched this because i wanted carplay in my escape. I bought the escape for more room and i traded in my veloster turbo haha!
Awsom Givens great minds think alike! Lol.
Glad it helped you.
I’ll tell you what, our Escape has had some issues. I swear ours was made on a Monday or Friday. We bought with 29k miles and had the turbo replaced already, paint issues due to fender alignment from the factory, tailgate latching issues. Maybe more if I think harder about it. Thank god I still have a little bit of warranty left.
I’m shopping a 2015 Expedition, dealer tells me it’s not the new sync3. Wander if your solution would work for this 2015? Thanks
It will not. Sorry.
Hello
Thanks for the video. I have a 2015 Ford Expedition Platinum will this work the same on this vehicle.
I have no idea. You need to confirm if your unit will take the sync 3 upgrade first. If not, then no.
My guess is the answer is going to be no though
I just gave up before an hour from updating, should i need to wait more time??!😮
If you are doing OTA, yea it takes many hours.
I would just do via usb
Can you do this with an MKX Lincoln. Since it is a Ford product? They lead me to believe it had car play and after purchase found out it does not. So I am curious if I can do this with my 2016 MKX Lincoln? Thanks
I believe there was feedback that it should work, but I cannot confirm directly
If I update my car, can I just get the CarPlay dongle?? Or do I still have to switch out the part?
Aftermarket CarPlay dongles have nothing to do with this process. Nothing. Reds to be done other than a dongle in that case
i’m so late to this video but my one question is do i have to update the software first and then do this? or just change out the hub without having to update?
Yes, the firmware needs to be updated before the functionality will work. You can do in whatever order you like, but without both pieces completed, it will not work for Carplay.
Sorry I did not outline the firmware update in any detail other than mentioning it, but I found this stuff out the hard way when the FW update alone did not work.
PMPerformance thank you for replying! do you know if this works for a ford fusion 2016?
Rachel Doreck from the feedback I have gathered below, it does not. I believe the Fusion had a weird mid year thing that they had a different radio.
PMPerformance wow that sucks!! 😫😫
Rachel Doreck Ford is very known to just throw whatever they have laying around in certain models that were mid year changes.
The Fusion must have been one of those oddballs.
So you’re saying order the new usb hub before trying to update the system? I have a 2016 f150
I don’t think I have ever said that. If I did, it was a response to someone saying they were already on sync3, just a diff build number than I showed in the video.
By just changing that module, does it become CarPlay?
No, that module just allows data flow to the unit. You need to also update the firmware for CarPlay
Having issues updating software. Ford says i can't. Im in original sync 3 v 1.
What do you mean specifically “Ford says you can’t?”
There may be a hardware limitation on your device. IE: you got a parts bin unit from an early 2016 or 2015.
I just tried this on my Ford Escape 2016 and it didn’t work :(
Sorry, you may have an older head unit that does not support sync 3 maybe.
This may be a stupid question, but you can’t access CarPlay with bluetooth?
Correct. CarPlay is only supported via a cable in most vehicles.
There are a select few manufacturers that as of like last year I believe allow over Bluetooth, but they are very sparse
Did you have to upgrade the head unit or does it work with the one the car already had?
I believe in the video I touched upon needing to upgrade the firmware in the head unit. The hardware was not touched other than the USB hub
Most excellent. Thank you.
Glad you liked it!
I tried to find this part. But it doesn’t look like it fits my model. I have the 2016 Ford Escape SE 1.6. Does this part still work for it?
The part I advised will work. Do not go by fitment guides as it was obviously not designed for this car
I have a 2018 F150 and bought a 2016 sync 3 touchscreen. It's suppose to have gps but nothing is working, the navigation option doesn't come up on the radio and it's stuck on sync 3 1 version and it won't update. I'm trying the trick of putting it on the flash drive and sticking it in the usb and nothing is working to update software. I think I'm going to just go to Ford and see what they say. I couple times when I was messing with the radio, the a/c controls popped up on the radio briefly and never came back on and the Navigation did the same thing. It popped up for a couple seconds and never showed again
I think you have much greater issues than CarPlay functionality. Sorry I cannot provide advice on this as I have never tried to retrofit a stock radio into a different car.
My guess is the radio is not fully compatible with your harness in your vehicle?
Not all the sync units are the same. Some have heating and ac controls in them and some so not.
There is a plethora of programming you can do to change these things with Forscan, but not in the scope of this video.
Forscan can be pretty complex, but may hold some answers for you possibly
@@PMPerformance I bought a sync harness from amazon and it was supposedly for my truck it was Sync 1 to2 and Sync 2 to 3. I don't know if the harness was bad quality but I spent a few hours running the cable the right way so everything would fit right and after I figured out where everything went, the screen stayed black. It would never power on, I didn't know what else to do so if I get time this week I'm to talk to ford and see what they say. I'll buy another harness if I have to but I didn't know what I actually needed
Shaved me hours, thank you.
Gordie Simmons my pleasure. Glad it helped you
I followed your steps it was going smoothly until i connected the black usb it said it’s not supported please unplug what should i do?
Does it say USB not supported on your Vehicle screen when plugging in the updated USB from Ford? Or are you talking about the Unsupported message on the Iphone when you plug your cable from the phone into the updated USB block from Ford?
If the phone, this is a usb cable issue. Either it is a 3rd party cable that has connection issues now and again, or there are some pins dirty or cable issues itself with bad connections.
If you are talking about on the Ford screen, make sure the firmware is up to date and on the level needed to run Carplay
Will this work on a Ford Fiesta 2016? My screen isn't a touchscreen but would still be cool.
If you do not have a touchscreen, then no.
There would be no value to seeing CarPlay on a 3” screen that has no touch options.
I would look into just replacing the whole unit if you want all the cool bells and whistles
When buying a used Ford Fusion 2016. Will they automatically give you the part for free or do you have to buy it? If so how much is the part??
Sara Elaine they won’t give it to you or even know about it unless you work that in on the deal. The part is linked in the body of the video. I think it’s like $50-60
I just bought a 2016 which was originally a lease so it wasn’t updated like it should have been . After updating and having no luck I went to my dealership and the salesmen reccomended I buy the part on amazon instead of paying a labor fee and 80 dollars for the part. I spent 40 and it’s perfect!
wakeup2makeup awesome! That’s great your dealer even know how to fix it. Mine was clueless.
@@wakeup2makeup613 thanks for the info. Can you provide the link? I have a 2016 Fusion Energi.
@@wakeup2makeup613 it did work for your 2016 Ford Fusion ?
I have a 2016 Ford Edge. I downloaded the software and updated with no issues, also replaced the hub with the one you listed and apps / CarPlay still do not work. Any ideas ?
Did you turn on CarPlay features on your phone and in the unit itself?
I know you need to enable on the phone, but if memory serves me, something pops up on the head unit the first time the phone connects to accept the connection.
I have a 2016 Ford Taurus, will this work too? I need my Apple CarPlay 😭
I cannot say for certain.
If your unit will take the sync 3 update, it should.
So try that first before you spend money.
Hey
Thanks for doing this video. If possible can you send me the website URL, where can I buy this hardware usb piece.
Thanks
Ajay Kumar Nimmagadda my pleasure. It’s a factory ford part. Can get on Amazon, EBay, Ford , etc
I didn’t find in ford parts. Can you send me the direct link to purchase.
@@NA_AN-141 www.amazon.com/Genuine-CARPLAY-Interface-Module-HC3Z-19A387-B/dp/B07JCY9HFF
Hi,
Would this work on my ford cmax 2015? Thanks
My guess is probably not as my understanding is this is a 2016+ hardware thing
I’m trying to update my from 1.0 version but it says take 30 minutes. Won’t work any suggestions?
Via usb, or OTA?
OTA I could never get working. I had to do via usb. I still feel it took forever. Maybe an hour ish, but I didn’t time it. I just recall it taking obnoxiously long
Thinking of just getting a android phone. Will that connect to my 2016 fiesta so I can see and use different apps on the screen?
I do not think there is support for Android auto. I could be wrong, but I wouldn’t bet on it working. Your be better off swapping for an aftermarket unit
I have a 2016 Explorer ... the hub has a SD location also with the charge adapter how so I know if I order correct one
I cannot answer on that one unfortunately. I do not have an Explorer to test with.
is there a difference from HC3Z-19A387-B and HC3Z-19A387-F, ford only shows the F online
My bet is it is just the color of the led around the usb port, but don’t quote me on that.
Question. Will android auto still work or does it only allow CarPlay after changing the part?
I would assume Android auto as well, but I cannot say for certain as I only tested with Apple produxts
Question- Could a 2016 Ford edge non navigation gets a maps after the update??
Not sure. I do not own an Edge, so I cannot answer for certain. It might though
Try the update first since that is free, if it takes the update the hub should work
Hey, I have a 2016 F-150 with Sync3, doesn’t have apple CarPlay though but I can access Waze through Mobile Apps, so if I buy this USB hub upgrade I can get Apple CarPlay without needing to upgrade head unit?
Brandon Dame absolutely
My explorer has sync 2 version 3.1. No go on Apple CarPlay then?? 😩
You need sync 3, not sub version of 3 on sync2
Im late to this video,, but i need help no one seems to know... I wanna install apple carplay to my ford fiesta its a 2016 and i cannot find a good installation site, they say “unknown fit”
Use the same concept in this video.
If your unit takes the firmware update, then get the upgraded usb hub. If it doesn’t, no sense in spending money on the hub.
The ford owner site should tell you if your unit is compatible with sync3 as the update will be avail for download.
I purchased and installed the new usb hub, but CarPlay is not popping up. Yes, sync 3 is updated and I now have txt msg available. Do I need an original iPhone charger for it to work? Has any one had this problem, or know how to help?
karah skinner did you already enable CarPlay on the phone and trust it to the vehicle? Also I think there should be a car play icon on the sync unit now as well
I can't find the software update for my 2016 lincoln mkz. I followed the instructions but if I stay on the Ford website, the page never loads. If I go to the Lincoln website, there is no link to the Sync update. Anyone else have this problem? If one of you HAS successfully downloaded the file, would you be willing to share it?
I cannot say for certain on the Lincoln Vs ford. I think the firmware is the same regardless of model as long as it is not a Fusion. I think the hardware in the Fusion is different from what people are expressing in the comments.
I just can’t figure out where to get the software from to do the update where do you get the information on that thumb drive
The Ford owner site. There is a lan area for sync updates once you are in your vehicle section.
See if this helps: help.ford.com/update-sync/usb/
Is that where you get the version update? Still has version 1
@@jerryg6351 you need to fill in your vin and see what version is avail for your car
Do you know if this works on 2014 or 2015 Explorers as well, or only 2016?
Jeremy S pretty sure that is Pre Sync3, so no.
Mine doesn’t have a double USB port, it has 1 usb and a line in port. It’s a 2016 expedition. Will this not work for mine? When I check for updates and enter my VIN and it says “your sync system (sync v4.6) is up to date. Does that mean I don’t need to update anything?
The amount of usb does not matter.
That sync version number according to google appears to be a gen1 and not sync3
I do not think this will work for you. Your vehicle may be the exception like the Fusion
PMPerformance that’s my luck lol, thanks for the reply! I didn’t want to spend the money if it wouldn’t work
Brandy Griffis my pleasure. Sorry it wasn’t the response you wanted
Great video.. thanks
1806StoneHouse I am glad you enjoyed it. Thanks for watching and happy it helped you.
I have 16 Fusion with Sync Generation 2 - I have completed updates via USB and Ford website - but will new USB Hub work for me or not since I am still Sync Gen 2?
No, you need to be on sync3, which my understanding from the other comments Fusions were the oddballs that received an older radio that was not sync3 compatible
@@PMPerformanceDang, but that's what I suspected, thanks for response!
@@rodhelling1205 my pleasure and sorry to be the bearer of bad news.
Will this work with 2016 Lincoln models as well? They appear to have the same usb port.
All usb ports “look” the same
I am not sure though. I would make sure your radio can be updated to the proper sync 3 level first. If it can, then my guess would be yes
@@PMPerformance so I’ve done some more research and the Ford/Lincoln ports are essentially the same and it will work with that same part #. I have updated to the newest sync 3 version in my 2016 Lincoln MKS so I will order the port and find out for sure I guess!
@@tannerthomas5986 yea hardware wise, it all comes from the same bins. It’s just a matter of if your headunit took the update.
Good luck and let me know how it works out
Hey my 2016 fusion doesn’t have the double usb. It has single with an sd card slot for the navigation. What part do I order so I can have the car play?
Caleb Logan i am not sure. You would need to just look at the part numbers to see what is compatible or get the usb from a newer vehicle and retrofit it
PMPerformance cool thanks brother
Caleb Logan sorry I couldn’t be of more help.
I've heard that the 2016 vehicles come with Android Auto with the default usb hub but has anyone had any issues otherwise?
My guess is this is probably not correct, but I have not tried
Should the car be off, on, or on accessory power when installing the hub?
Thanks!
I am sure you can do it with it on and be fine, but no reason for it to be on. I always tell people to work on things with the car off for good measure, even when minuscule like this.
Thanks!!
@@exploreandthriftwithmario my pleasure. Good luck and let me know how it works out.
@@PMPerformance Installed the hub in my C-MAX! Works! Had some trouble disconnecting the plugs from the old hub at first. The plug release tabs were a little tricky. Car play didn't work right away, but a plug just needed to be pushed in farther. Thanks again for the helpful video! Saved me $$!
@@exploreandthriftwithmario awesome, glad it worked!
Thanks for watching and enjoy CarPlay!
Alright pal if my sync 2 is version 3.8 should android auto/ apply auto work already.
I have tried around 6 c type wires and nothing is happening just saying usb error but its charging my phone. Just nothing from android auto ect.
I cannot say for certain if android auto is supported. Sorry
Do you no if the version 3.8 of my software is the most upto date one pal. Thanks for the reply
@@jamaine311286 I do not know. It should be more than adequate though.
That being said, when I went to an Android for a short bit, when usb_c was first a thing, it was not recognized in any of my 5 cars at the time. So my guess is this may be more a usb-c thing, but I cannot say for sure.
I’d test mine, but I sold the Escape a few months ago
Can anyone give me a link to the USB hub? The one you mentioned in the video has been discontinued. I ordered one but it is not working
It took me only a few seconds to find this. They do not appear to be discontinued
ford.oempartsonline.com/oem-parts/ford-control-module-hc3z19a387f
@@PMPerformanceI actually purchased that one and installed it properly and it did not work . My software in the car was upgraded to 3.0 so I don’t know what went wrong.
@@zeeh8661 I think you need further than 3.0 for firmware.
It’s been a number of
Years, but I thought it was like 3.1 or 3.2 for the software level.
You also need to enable and trust the device for CarPlay on the phone
@@PMPerformance thank you for the advice, I’ll try that and let you know what happens.
Is this process the same for the 2016 Ford Explorer?
Probably, I have only heard of 1 car this model year it not working on
Does this still work today? I have a 2016 Lincoln MKC
Why wouldn’t it
@@PMPerformance I wasn’t sure if there was a newer piece that I would need, also the sync can upgrade passed 3.0 so that’s another reason.
@carriejohnson4922 Your hardware did not change. This is just allowing you to change your usb port from a charging only port to a charging/data port, along with utilizing new features via firmware update if your head unit is capable. Anything past 3.0 does not matter, just 3.0 was the lowest capable version of allowing CarPlay.
Pretty sure you cannot update past the 3.x path though as Ford released newer hardware and limits the software to newer hardware.
Long answer short: these instructions remain the same.
I have a 2016 Ford Explorer with just simple sync is there any upgrade for this mode to get CarPlay thx
I am not sure what you mean by "Simple". It needs to be a full color touch screen unit to start with if that is what you are asking. If so, as long as it takes the Sync3 update, it "should" work
It wouldn't work on my 2016 Fusion with SyncTouch. $800.00 option for a radio.
Did you upgrade sync2 to sync3??
Firmware wise yes, you have to to get this working.
How do i search for this on Amazon? I have a focus 2016 please
The part number is listed on the main body of the video as well as shown on the video fairly clearly if memory serves me
I tried all of this and it’s still not working, sync 3.0, got the exact same usb hub, plugged it all in and still nothing. Even updated software. Got a 2016 expedition platinum. Someone please help!!
Did you turn on CarPlay functions in your phone?
PMPerformance I did, it finally worked, turned the car off and came back about an hour later and used a different cord, and it worked finally, weird, don’t know if it needed to take time to reset or it was the cord I was using.
Maybe an issue with the cable possibly? I know you have to turn on CarPlay functions in the phone though as well.
Either way, glad it is working now. Enjoy CarPlay!