UPDATE: If you're having issues with getting "incorrect Information" when trying to activate your card by making a new pin, try entering one: your SSI or Birthday. When I called, it kept telling me incorrect information after adding my birthday. I then called again and only put in my SSI number along with the other required info and it worked! Do not talk with a rep about it unless your card is already activated(meaning you already added a pin) because they won't help. I talk to 3 and they all told me they couldn't help since my card wasn't activated yet. Remember to never give your pin to anyone, can't repeat numbers, and it can't be something simple(like 1234). This is also for NYS, I'm not sure if it is the same for other states.
I have tried both the date of birthday and her social , they have the wrong date of birthday in the system, who do I contact to fix that issue or get the date they have on final?
If you are trying to put in a new pin and it says invalid,turn off Bluetooth and put yourself on mute and when you are trying to put in a pin try at least 5 times and just put random numbers that’s what worked for me ,on my fourth try it worked ,don’t forget to write the pin down since the numbers are random.
A lot of people had an issue creating a pin, instead of the child's social security number put their two digit birth month and two digit day then follow the prompt. this video was very helpful
for everyone having an issue call your child school and let them know their birth date is incorrect into the system they will send something over to the administrative office to correct it and you should be able to now use the card
This number does not assist as it claims. It doesn't ask for last 4 of SS#. It does not recognize the birthdate so I cannot create a PIN. There is NO ONE to speak with about correcting it. This video and the letter mailed does not help, we have followed the instructions in full but to no avail.
This is outrageous. How come all of us are following the phone instructions all with the same result: "The information you've entered is incorrect."?! How is this even possible? Would think that the government would have a system in place that would make this process straightforward...Ugh. I tried any combination by now and nothing works.
Called 15 times for use day of birth, saying invalid. Saw an conmen’ use 9 SSN you would be success, Finally!! I did! When they ask me to put the day&month, I just enter all 9 SSN, and finally I set my PIN. Hope this could help everyone who gets in trouble to set pin
Automated voice constantly saying , invalid information all my information that I put in is correct for all three of my children. However I found out that its my zip code they put in wrong zip code. How can I request for the State to put in the correct information of my zip cod?. Please advise me. Thank You
Same here, this is the 2nd card and neither states valid when I enter in the info. Plus there are not 19 numbers to enter. There are 16 numbers for each set of numbers on the cards. What is up with this stuff...do we call DPSS customer service maybe?? suggestions???
If you're getting an invalid info or unable to set up pin. This is random but talked to a rep and it worked. Even though you're manually entering numbers make sure you have no background noise in the room, no speakerphone, and you're not connected to bluetooth. If there's background noise mute your phone. Strange but it worked.
Whenever I eneter in my pin it said invalid the second time. I also tried to create a pin number work when i entered it the first time but when I entered it the second time it said it is invalid. Is anyone else having the same issue?
I found out why my card number kept saying invalid. Make sure the card ID number starts with the letter “i “ . I was using my kids Medicaid card that starts with “g/e” . P EBT cards start with “i”. If you don’t have that card you ll need to order a new one or find it. Hope that helps someone
Same with me, I never got the P EBT card , I have her medicaid card that has her actual birthday on there . How do I get the PEBT card? I got a text message last week saying that benefits were loaded to my childs P EBT card , but I never got the card.
i requested a replacement card it was sent to the wrong address then I requested another received the card and I put the card number but it says it’s deactivated so now I’m stuck and can’t get passed the the dial card number option and can’t use the EBT card
Had same issue and spoke to a representative and told me there was another card on file that resulted in the "invalid card number" message. I had told them the date my card was printed and he told me there was another card that was printed 3 days after the one I have for what ever reason. You need to report it lost or stolen and get a new one. Some counties have same day replacements centers; do your research good luck and stay safe!
Trying to order a replacement P-EBT cards for my two sons (lost physical cards after we used the first money received). Your phone service is a dead end and has been for days. How can I get replacement cards? Should I write a letter?
Do not throw away your cards if you were unable to get a pin you can call medical phone line and they will direct and you have to speak tos lemons to make sure the date of birth you are entering is the same one they have on file both my girls said they were born in 2020 not the correct year
I’m in NYC, I called a month ago asking for a replacement card . Still no card and every time I call , the call drops. Don’t know what else I should do.
They sent mine to wrong address and the prompts on the helpline don't allow me to speak to someone to get my card resent to the correct address or create a pin. Does anyone know who to contact? The phone numbers provided to assist don't allow an actual live person and the recording tells me to try again later since I don't have a pin to move forward.
Hey those with invalid card numbers, I just figured out that the money goes to ur parents account, so try either ur dads or ur moms card and it should work :)
Haven't seen any letter or pebt cards for my grandsons I email the state they told me that it should come this month if it don't then get ahold of them
UPDATE: If you're having issues with getting "incorrect Information" when trying to activate your card by making a new pin, try entering one: your SSI or Birthday. When I called, it kept telling me incorrect information after adding my birthday. I then called again and only put in my SSI number along with the other required info and it worked! Do not talk with a rep about it unless your card is already activated(meaning you already added a pin) because they won't help. I talk to 3 and they all told me they couldn't help since my card wasn't activated yet. Remember to never give your pin to anyone, can't repeat numbers, and it can't be something simple(like 1234). This is also for NYS, I'm not sure if it is the same for other states.
Is the p-ebt card different from the medicaid card that had the shaded blue area at the top?
I have tried both the date of birthday and her social , they have the wrong date of birthday in the system, who do I contact to fix that issue or get the date they have on final?
If you are trying to put in a new pin and it says invalid,turn off Bluetooth and put yourself on mute and when you are trying to put in a pin try at least 5 times and just put random numbers that’s what worked for me ,on my fourth try it worked ,don’t forget to write the pin down since the numbers are random.
I did it and still doesn’t work
I didn’t even know about these cards just got our two kids cards that’s awesome for them
Is there a way a can talk to an actual person about the problems Im having with setting the PIN???
me too! did you get it resolved?
@@karolinasur2417 I BEEN ON HOLD FOR 2 HOURS ITS IMPOSSIBLE
A lot of people had an issue creating a pin, instead of the child's social security number put their two digit birth month and two digit day then follow the prompt. this video was very helpful
You used that and it helped you ?
Cathy Rosario yes
Do I need a signature?
@@lordhello4674 no
I did all this with all 4 of my kids card and they all saying input in the work information
for everyone having an issue call your child school and let them know their birth date is incorrect into the system they will send something over to the administrative office to correct it and you should be able to now use the card
It’s saying the pin that I want to put on the card is not valid choose a different one what do i do
This number does not assist as it claims. It doesn't ask for last 4 of SS#. It does not recognize the birthdate so I cannot create a PIN. There is NO ONE to speak with about correcting it. This video and the letter mailed does not help, we have followed the instructions in full but to no avail.
im having the exact same issue now
This is outrageous. How come all of us are following the phone instructions all with the same result: "The information you've entered is incorrect."?! How is this even possible? Would think that the government would have a system in place that would make this process straightforward...Ugh. I tried any combination by now and nothing works.
Me too, nothing work. Have you resolved the issue yet?
same its so frustrating!
Called 15 times for use day of birth, saying invalid. Saw an conmen’ use 9 SSN you would be success, Finally!! I did! When they ask me to put the day&month, I just enter all 9 SSN, and finally I set my PIN. Hope this could help everyone who gets in trouble to set pin
Why is it saying invalid card number? I tried calling the ebt
Why is it saying invalid card number?
Mines saying the same thing, I call it and it says invalid card number I guess you have to wait for the benefits to go on the card to activate it idk
Same thing is happening to me and can’t seem to solve it
@@hameedkhalid1227 may b you enter date of birth wrong
Mines been saying this I even ordered two new cards I’m not sure why
How do I get a new P EBT card for my child she has a card with her name on it, but when I enter it in the system it says incorrect card number
Automated voice constantly saying , invalid information all my information that I put in is correct for all three of my children. However I found out that its my zip code they put in wrong zip code.
How can I request for the State to put in the correct information of my zip cod?. Please advise me. Thank You
I DON'T HAVE ANY OF THOSE CARDS FOR MY KIDS
Got the card but how come when I call they tell me the balance but there’s no pin
Same here, this is the 2nd card and neither states valid when I enter in the info. Plus there are not 19 numbers to enter. There are 16 numbers for each set of numbers on the cards. What is up with this stuff...do we call DPSS customer service maybe?? suggestions???
MMMM èu7uuūrz
If you're getting an invalid info or unable to set up pin. This is random but talked to a rep and it worked. Even though you're manually entering numbers make sure you have no background noise in the room, no speakerphone, and you're not connected to bluetooth. If there's background noise mute your phone. Strange but it worked.
i spoke to a rep and she said she don't know what to do, she couldn't handle it.
i muted my phone and it still said invaild info, anything else?
Called several times even got someone on the phone and I still have an invalid information message. Unable to activate the card
I'm having the same problem
Same
Me too the same problem.
Me too same problem what I do
Samee ewwwww
very helpful. thank you for posting this video.
Whenever I eneter in my pin it said invalid the second time. I also tried to create a pin number work when i entered it the first time but when I entered it the second time it said it is invalid. Is anyone else having the same issue?
Yes
Oh basically u have to call the healthcare and update you're card they will send you a new p-ebt card and then it will work
Yes
Ues
I keep getting:"the information you entered is incorrect". Tried calling them, but they don't answer.
Don't enter your child's social security number, instead you are supposed to enter the month and date, eg. 0918
Clara Liriano I do that and then I put my pin and when it ask again for the pin it says is wrong
Does any of u go through this??
marisol castelan me
mine too is acting the same way. keep telling me the information is incorrect
Every time I call this damn number all it does is ask for the card number. And it won’t let me create a pin!
Same here
Same here. Can't access account after putting in 16 digit card number..
I found out why my card number kept saying invalid. Make sure the card ID number starts with the letter “i “ . I was using my kids Medicaid card that starts with “g/e” . P EBT cards start with “i”.
If you don’t have that card you ll need to order a new one or find it. Hope that helps someone
Same with me, I never got the P EBT card , I have her medicaid card that has her actual birthday on there . How do I get the PEBT card? I got a text message last week saying that benefits were loaded to my childs P EBT card , but I never got the card.
I did not know how to do it? I always goes to my kid school to get summer food
Me too
I'm having issues getting Jeremiah's EBT now it's a problem
Still I didn’t get PEBT for my child.. he is 5 years old..
a new card was just sent home but when I try to create the PIN, it still tells me it is invalid. Anyone have any idea of what I should do next??
I have the same problem
Same problem
I’ve been having the same problems, have you found any solution?
i requested a replacement card it was sent to the wrong address then I requested another received the card and I put the card number but it says it’s deactivated so now I’m stuck and can’t get passed the the dial card number option and can’t use the EBT card
It says that for me currently
What did you end up doing?
Hi I am doing all of them but it is telling me the information is wrong
Hi, we’re you able to fix the Issue?
Carolina Patino i
Automated voice consistently saying ,Card number is invalid.We try to use our all 4cards but can’t make it.What should we do now?
Me too english and spanish, can u solve this?
Had same issue and spoke to a representative and told me there was another card on file that resulted in the "invalid card number" message. I had told them the date my card was printed and he told me there was another card that was printed 3 days after the one I have for what ever reason. You need to report it lost or stolen and get a new one. Some counties have same day replacements centers; do your research good luck and stay safe!
Put 999999999 for ss and will work
same here
Watch video. When you call number to activate pin do NOT last 4 of SS number .. enter first 4 of DOB instead
Trying to order a replacement P-EBT cards for my two sons (lost physical cards after we used the first money received). Your phone service is a dead end and has been for days. How can I get replacement cards? Should I write a letter?
Send a email to otda
Do not throw away your cards if you were unable to get a pin you can call medical phone line and they will direct and you have to speak tos lemons to make sure the date of birth you are entering is the same one they have on file both my girls said they were born in 2020 not the correct year
How to medical line...can u give their phone number plz
I’m sorry it depends where you are located also have you all tried the DOB as “010115” instead of doing the whole year ?
How about if they haven’t send you one
They are sending them out in groups takes time
thank you this video so much helpful
If the family already received snap, does the child or children in that house hold still recive this pebt card?
.. it kept saying invalid card number
day of birth not SSN
The child date of birth and zip code
I been trying this for hours put in my daughter's month and day of birth and our zip and still keeps saying invalid
@@ellabunn1622 they will send your daughter a card in the mail
@@loripautz983 That's what I was trying to activate was the card I got in the mail.
Can I use the P-EBT in different states?
Yes same as regular SNAP
I want cards for my kids. I didn’t get it. I have 3 kids , some people get card why I didn’t get it please send it to me 🙏I needed
I’m in NYC, I called a month ago asking for a replacement card . Still no card and every time I call , the call drops. Don’t know what else I should do.
@Patricia Laden, How did you activate your snap or EBT card?
The calls still drop btw
What do I do if I forgot the pin?
My children Pebt card lost so how I can get new Pebt card.pls pls pls help me
still doesn't work when calling
What a joke..nothing works..social..dob..nothing waiting a whole year now this..whos in charge of this program..its a disaster
@Patricia Laden me either nothing here at all this is absurd
I agree still trying
Bs everytime I call it says you can’t answer any questions about pebt
Same here, I give up trying to create a PIN number 🙁
@@kellysciria5918 they had the wrong zip code the customer service person on the card changed it for me
They told me that i entered an invalid card number or they had just sent me it ....
They sent mine to wrong address and the prompts on the helpline don't allow me to speak to someone to get my card resent to the correct address or create a pin. Does anyone know who to contact? The phone numbers provided to assist don't allow an actual live person and the recording tells me to try again later since I don't have a pin to move forward.
Anyone has received their card in NYC?
No
GLORIA RIVERA just got it today
I received a card yesterday for only one child. Even though I have several children in NYC public school.
Gladys Fernandez I haven’t received anything this is sooo crazy. Try calling the hotline number in back of any EBT card
@@gladysfernandez6314 the childs bday is the last digit
I have tried everything and nothin works. Ugh
I lost my card can I get new one
I’m a new user and haven’t received my card or pin in the mail can’t get through to anyone can you help me please
My grandkids didn't get it yet they said it will be in the mail by the end of this month
You should be getting it soon cause my one grandson did in ny
This video was extremely helpful
Mine does too so rediculous
So what is the difference between the EBT for a child, and an EBT for adults? Waiting for your response viewers.
You guys Put this for social 999-99-9999 it’s works don’t put in they social put in all 9s the way I did that’s how I activate mines
it said my pin was invalid
My also no work inviald nomber saying
Why is it saying invalid card number?
Was anyone able to get help with this? Card number says incorrect
@@samanthamartinez7712 same here
@@geovanna.212same, found any solution?
@@conniezeng7521anyone get a answer as to why the card says invalid number or deactivated?
I give uppp so tired of trying to activate this card😪
My cards numbers are invalid.can’t do nothing with those cards
I agree
Same any idea on how to re-activate it and maintaining the benefits you receive from it.
I m lost my child card
I don't not get q
I haven't even received my card
Hey those with invalid card numbers, I just figured out that the money goes to ur parents account, so try either ur dads or ur moms card and it should work :)
What do you mean
Agree parents of who?
How can I get a card still waiting for it in the mail it been 3 months. I see the money, but I have no card.
You can used the old one that you have. That is the one that I am using. I never received a new one.
You have to enter 0000
so there’s no solution for this? 😭 says a lot about our government
Please put in 0000 for your child last 4 social security number and you will be asked to enter in pin.
In western NY anyone recieve anything yet??
Haven't seen any letter or pebt cards for my grandsons I email the state they told me that it should come this month if it don't then get ahold of them
@@gladysfernandez6314 was suppose to come today but didn't now I heard in oct it will my daughter got it on her medical card for her son
This is fucking ridiculous. You follow literally every single step, and its still not working
For the social security number put in 999999999 it works
Try 999999999 it worked for me !
I tried it they hung up
Thank u it worked for me too