I see that there is a scenario that there is is a small team and would like to have a solution and that is a live web chat. Still they have a small support team. How can this be managed. It is still an issue after setup of web chats right?
Thank you for this, great content. Any ideas about setting up skills based touting for chats? I want to use the Case Type field values as a skill, which would also be selected on the pre chat form. From what I understand I need to use the skill routing rules but need to use the chat transcript object as the object but Case Type field doesn’t exist on that object so how does this work ?
Thanks Khyati and Amit team for the interesting topic which is easy to understand now.
Keep watching
Excellent session- just looking like wow.
Thank you! Cheers!
Small correction in your video : At 21:42 That's not customer image. That's the brand logo.
This session is great.
Thanks for watching
Easy to understand.... Thank team..
Keep watching
Had trouble understanding this, Thank you very much for making it so easy to implement. Really glad to learn it. Thanks #ApexHoursServiceCloud
Tried my best to make it easy-peasy!! Glad that it helped you :)
Glad it helped!
Thanks for this series...Really knowledge gaining👏
Glad to hear that
Excellent session - thank you
Glad you enjoyed it!
Great session 🙂🙂🙂
Thank you 😁
Thanks Khyati!
Thanks
Superb! Thanks a lot
Thank you so much for keep us motivated. You are one of our top subscriber who watch all recording
I see that there is a scenario that there is is a small team and would like to have a solution and that is a live web chat. Still they have a small support team. How can this be managed. It is still an issue after setup of web chats right?
Whenever i am clicking on the chat bot on preview page, it's not opening
can i first test my chat in a visualforce page and then later on deploy it to my production website?
How can we pop up client first name instead of showing visitors ?
Nice video. Can we integrate the data we collect from the embedded chat to some other platform from Salesforce?
How to get language translation option in omnichannel to convert user's language into agent language is there any solution for this.
Hi Sir, could you please provide the Ppts or PDF of this service cloud playlist? It would be very helpful for revision.
Here we go www.apexhours.com/salesforce-service-cloud-training/
Thank you for this, great content. Any ideas about setting up skills based touting for chats? I want to use the Case Type field values as a skill, which would also be selected on the pre chat form. From what I understand I need to use the skill routing rules but need to use the chat transcript object as the object but Case Type field doesn’t exist on that object so how does this work ?
In omni channel new work is not showing
Which new work?
Make videos on BOT also. Thank you
Will do soon
some steps are missing....bit confused after copying the code...review your video please
I think it is set to retire in 2026 and will be replaced with messaging in web-app