We Had to Pull The Pin RAW and REAL!

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  • เผยแพร่เมื่อ 12 ก.ย. 2024
  • Hey guys,
    welcome to another episode. Not the usual from us but keeping it real and RAW. Things haven't gone to plan unfortunately. We set out to be transparent as possible and this was a massive learning curve for us.

ความคิดเห็น • 46

  • @kyronnetreasure2249
    @kyronnetreasure2249 6 หลายเดือนก่อน +3

    Hey guys had the same experience with Roadstar and I don’t care about naming. I called the next day to cancel thinking I had a cooling off period. But no. They were going to make me go thru with the build regardless. Took weeks to get out of the build and I too lost 1k.

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน +1

      Thanks for watching. So disappointing to hear. Something needs to change. The whole industry needs a government body to regulate.

  • @Chance_It_Oz
    @Chance_It_Oz 6 หลายเดือนก่อน +2

    In NSW all heavy trucks must enter a Heavy Vehicle Safety Station if their Gross Vehicle Mass (GVM) is larger than eight tonnes (except Bell, Chinderah, Pine Creek, and Halfway Creek - 4.5 tonnes). And yes just did my licence and they didn’t mention the 4.5t requirement!

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Crazy- we now know. Just hoping it’s a slap on the wrist and now we know. Still waiting for NHVR to respond. 🙈

  • @ABRSIDEWINDER
    @ABRSIDEWINDER 6 หลายเดือนก่อน +1

    Sorry to hear that, wow. I would never buy a new van again. My first van was brand new around 1999 or 2000 nothing but problems. 2nd Van 2003 again problems. I now own a 2nd hand Lotus and love it. No leaks and I did all the upgrades myself. Cost $44K and maybe $10k on the upgrades. I know not in your league but I love my van.

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      That is fantastic for you. We love our current van but just very disappointed with what happen and left a bad taste in our mouth 🙈

  • @markandkim66
    @markandkim66 6 หลายเดือนก่อน +3

    What’s the old saying. If it sounds too good……..hopefully you won’t need part of that 9k to pay your fine…….MOST people travelling would just assume that the stations are for trucks, but saying that, how many caravans driving down the highway would be overweight. Probably pay off the national debt if they all got stopped. Safe travels.

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Thanks for watching. 100% expensive learning curve. Still waiting to hear back from NHVR 🙈

  • @matthoffy
    @matthoffy 6 หลายเดือนก่อน +1

    We had issues years back with a company and we had to cancel the deal and not pick up the brand new van 3 days from the delivery date
    We were homeless 🙄🙄🙄🙄
    Very lucky to get our money back

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Very lucky to get your money back. They make it very hard

  • @chasinganadventure
    @chasinganadventure 6 หลายเดือนก่อน +1

    First of all, you guys make us laugh!! 😂
    Shitty situation with the van but so glad you got out of the 10k!! Also fingers are crossed you don’t get a fine 🤞🏼

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Thanks for watching. 9k back but thankfully we can move forward. Still waiting to find out if we get a fine. They haven’t responded to our begging email 🤣

  • @Werkar27
    @Werkar27 6 หลายเดือนก่อน +1

    Sadly, I'm not surprised to hear this. This has been going on for a pretty long time in the caravan business and I do hope some regulations come into play to protect us as the consumers. P. S. I really hope you guys don't get the fine😅 I love your vids, they always make me smile. Cheers.

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Thanks for watching 😊 still waiting for NHVR to respond. Really hoping it’s a slap on a wrist situation 🤞

  • @craigpatten8349
    @craigpatten8349 5 หลายเดือนก่อน +2

    Hey guys we had a similar experience with great Aussie at the Newcastle show. What was the company?

    • @ThePaynefulFamily
      @ThePaynefulFamily  5 หลายเดือนก่อน

      Pretty disappointing. We own a lotus. Wink wink

  • @richardtimms6645
    @richardtimms6645 6 หลายเดือนก่อน +3

    When you pay a deposit you also need a contract with price and features. Handing over a deposit without this is your fault.

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Hard lesson learnt.

    • @UkPome
      @UkPome 6 หลายเดือนก่อน +2

      Don't most contracts or big purchases have cooling off periods?

  • @jeep2701
    @jeep2701 6 หลายเดือนก่อน +1

    Have I got a caravan story for you. Would love to share as it goes to the caravan industry issue big time. Company selling new caravans where you can’t buy replacement tyres for our 18 month old Snowy Caravan. We are making a decision to go to media.

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      100% we feel the more people shed light the more likely this is to stop. The whole industry needs an overhaul. I know there is some good companies out there, there has to be 🙏

  • @triggerdagrunoperator
    @triggerdagrunoperator 5 หลายเดือนก่อน +2

    I have never heard good things from people buying a Lotus caravan, go Titanium.

    • @ThePaynefulFamily
      @ThePaynefulFamily  5 หลายเดือนก่อน +2

      We so wish we had 🙈 especially now the manufacture have blocked us on socials 🤣

    • @triggerdagrunoperator
      @triggerdagrunoperator 5 หลายเดือนก่อน

      @@ThePaynefulFamily that is horrible

  • @tisme13
    @tisme13 6 หลายเดือนก่อน +2

    what was the company ?? Lotus ?? Edit: i just re watched this.. it is lotus trooper you bought.. that's disgusting customer service towards an existing lotus owner...

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Very disappointing and we aren’t the only ones this has happen too. 🙈

  • @Stephfitzi72
    @Stephfitzi72 6 หลายเดือนก่อน

    Thanks for your honesty 👏Totally agree they need to regulate the caravan industry, consumers are getting ripped 😢 🤞🤞🤞🤞🤞🤞and hopefully you don’t get fined, we would have done the same had no idea 🤷‍♀️ that was the rule !! Safe travels guys 💕💕🍻🍻

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Thanks for watching! 🤞🤞🤞 still waiting to hear back from nhvr 🙈

  • @BelindaMilne
    @BelindaMilne 6 หลายเดือนก่อน +1

    There should be cooling off periods I totally agree with this.
    Sorry this happened to you guys, it’s not fair at all.
    Yeah lesson learnt but shonky salesmen shouldn’t be allowed to be in this industry

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      Thanks for watching. 100% a reform needs to be done. It’s very disappointing this you would think a big company would be run better. 🙈

  • @geoffrey1967
    @geoffrey1967 5 หลายเดือนก่อน +1

    Hi guys, has there been any resolution to the situation.

    • @ThePaynefulFamily
      @ThePaynefulFamily  5 หลายเดือนก่อน

      @geoffrey1967 Nup we have been blocked by the manufacturer 🙈🙈🙈 not good at all. Still waiting to hear back from NHVR if we will get a fine. 😬

  • @shayneramsay1388
    @shayneramsay1388 4 หลายเดือนก่อน +1

    I don't know what is more Payneful the caravan company or NHVR

    • @ThePaynefulFamily
      @ThePaynefulFamily  4 หลายเดือนก่อน

      We think caravan company. NHVR so far hasn’t sent a fine so we think it was a warning 🤞

    • @shayneramsay1388
      @shayneramsay1388 4 หลายเดือนก่อน +1

      @@ThePaynefulFamily i live in northern NSW and we were thinking of doing a trip across and up the West coast, we did Adelaide last year when we went to the state of origin and went up the middle then did the Qantas founders museum, I think Archie and Ace would have loved the Age of Dinosaurs in Winton

    • @shayneramsay1388
      @shayneramsay1388 4 หลายเดือนก่อน

      it would be 3 guys doing the trip we were looking at an Adria caravan

    • @ThePaynefulFamily
      @ThePaynefulFamily  4 หลายเดือนก่อน

      @@shayneramsay1388 what a trip. They would love that

    • @shayneramsay1388
      @shayneramsay1388 4 หลายเดือนก่อน +1

      @@ThePaynefulFamily caravan we are looking at is used but we would have to look more into it, i think after your experience and hearing others i think we will have to tread carefully to make sure we don't get a bomb, but from your vlogs i am looking forward to it, our thoughts were doing it next year so it gives us time to study and look at our options. I do recommend Erldunda Roadhouse at Ghan in the NT very good food in the roadhouse as well as plenty to do around it like Uluru, Kings Canyon etc

  • @shanehirst3964
    @shanehirst3964 6 หลายเดือนก่อน

    The Shunt. 😂😂

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      No other name for the sales rep 🤣

  • @Rogerdodger1246
    @Rogerdodger1246 6 หลายเดือนก่อน +2

    What’s this a lotus?

    • @ThePaynefulFamily
      @ThePaynefulFamily  6 หลายเดือนก่อน

      🤫 it’s a very disappointing and expensive life lesson 🙈

  • @twisted_panties
    @twisted_panties 6 หลายเดือนก่อน

    That was Payneful to watch.