I have been a ride operator for 11 years now. I actually get guests after I measure their kid and they're too short say that "they'll take the risk" Like are you serious??? The air gate thing is a real thing too. They have sensors on them and has shut my ride down multiple times. I also have seen so many injuries from cell phones and other items. Just remember if you ever get a job as a ride op, you will get cussed out for doing your job sometimes. You all nailed the things we hate! Awesome video! If I was to add one more thing we hate it when we're measuring a kid and everyone starts chanting "let them ride!" and also booing us if they're too short.
I'd be the one guy defending the ride op. And I'd really let the parents know it's their own fault their kid can't ride and to quit wasting everyone's time. Like why is everyone getting mad at the ride op for doing their job? They should be mad at the Karen (parents) for trying to go against the rules!
my heart goes out to the kids that have to run the sky ride at Cedar Point. they get a workout for sure but pay attention when your car is coming into the station. some poor kid literally has to put his body in front of the car and stop it. with his body
as a ride operator. i truly appreciate this video!!!! we truly do work long hours and i know we have to be kind and stay professional but sometimes it’s hard after being yelled at by several unhappy guests!
Ten things guests do that piss off ride operators: 01. Not Listening 02. Not Listening 03. Not Listening 04. Not Listening 05. Not Listening 06. Not Listening 07. Not Listening 08. Not Listening 09. Not Listening 10. Not Listening
Ride op here! Thanks for making this video. I actually had an instance yesterday at work regarding the height dilemma. It’s far too common that parents think that their child is taller than they are, and that they cannot do wrong, or that nothing can go wrong on their visit. I just wish people were more respectful of the ride ops and the park policy. It’s an unfortunate reality to have to deal with disrespectful and nasty guests, but that’s just a part of the job.
@@thomasallgood please do not let these entitled guests with their precious angels bully or intimidate you into breaking policies about safety. These are the same people that would have you burned at the stake if something bad were to happen to their precious Angels you allowed to ride when they clearly shouldn’t have.
I gotta be honest; I have approached ride ops and asked if the ride was down for the day or just temporarily. I prefer it when parks put up a sign stating that this ride will be unavailable today. A live person standing out in front of a closed ride gives me hope...I don't want it to be false hope.
It's been 22 years since I was a ride operator. I operated a rollercoaster at Kings Dominion in Doswell, Virginia. The air gate thing is especially a hassle. You are right. Used to drive me crazy. Someone pushing on the gates would cause the train to stop dispatching. We had a white line in front of the gates that guests had to stand behind. I would give the speil. Please step back behind the line the gates are now closing. And guests still would not listen and step back. I don't. Know how the new air gate systems work. But I know that the old ones when the gates were about 8/10 of the way closed They would snap closed. Like on a Spring. I would be nice the first time and flip the switch back to open if a guest hadn't cleared. And i would again say please step back from the gate . If they failed to move, I figured out that I could whip the guest with the gate By waiting until the gate was 8/10 of the way closed and then flip the switch from close to open back to closed real fast And it would whip them back. If it caused the dispatch to stop by somebody shaking the gate. I would do the same thing real fast open to close And it would whip the gate out of their hands. Some people might think that that's mean. But I didn't know what else to do with a guest Not listening or paying attention. Sitting on the top. Rail, we would tell them to get down. But if they were sitting on the bottom rail, we really didn't say anything. I can say that Being a ride Operator was one of the most fun and exciting times of my life. I actually encourage the younger generation to go out and try it. Just be responsible while doing it.
I had a family come into the train station at the park I work at, with their elderly grandma in a wheelchair with them. She was hunched over, not able sit up or hold on if was needed to brace self. She couldn't get into her own seat either. So I didn't let her board per policy. The family was irate because the woman, 90ish years old, couldnt get on any rides. I honestly do believe she didn't know where she was.
Similar when I worked in Disneyland Paris a family with a severely disabled son who thought he’d be perfectly ok on Star Tours. When I was telling people about it, other people said they had to deal with the same family trying to get on Thunder mountain, space mountain, basically everything, the family seemed to think because their son was severely disabled and at disney he’d be miraculously be able to get on rides that throw you about and he’d be fine
How the ride operators deal with the intense heat and humidity during the summer months is amazing. That’s on top of the guests that they have to deal with.
When I worked at Disneyland Paris we weren’t allowed to drink water or wear sunglasses and we had to stand at the consoles, that was a long time ago, now they can sit, drink water and wear sunglasses outside
Good tips! We go to have fun, and in return, we need to follow the rules and be respectful. In addition to the height requirements, if your an overweight person and the seatbelt doesnt buckle and/or restraint doesn't lock and they tell you that you can't ride, dont argue, theyre just looking out for your safety
Thanks for this video guys I always respect the ride operators never ask them why the ride is down never shake the gates never take my phone out always give them shout outs let the know that they are appropriated and never do any of the things you guys mentioned in this video have a great day guys.
A big one for me is littering the ride with scrunchies and gum. Ride ops may not like the question about when a ride will reopen but it is normal to ask that question when anything is off schedule. It's equally frustrating to the guest when the ride op gives the short answer by saying they don't know. It's best to explain to the guest what is happening and what is being done to remedy the situation. Then you can give them the short and long estimate and allow them to decide what to do.
If you're on a ride that had freely moving cars (like an enterprise or flying bob's) or even swing rides, DO NOT SWING OR ROCK THE CARS! the ride ops will get mad if you keep doing it and you'll get kicked off the ride and hold up the line while doing it.
The cell phones thing is understandable as I had done the VIP tour of Verbolten and there was at least ten almost unrecognizable phones. It amazes me also as I was waiting for wildcats revenge and I got hit with a a little bottle of peppermint oil. Loose articles really bother me as it can postpone operations and could seriously injure people waiting or on the train
@@AirtimeAxolotl wow that is insane, on I305? How do you even think that is a good idea like seriously. Bro some people are just dumb and don’t even see the case full of broken phones.
@@kazeryu17 ha we were told by one of the ops the most insane loose article someone lost was illegal contraband! I’m pretty sure they said it was a lot too
Thanks for this video - It should be required watching for anyone going to the parks! Congrats on 5k ! Yes be nice to the ride ops, do what they ask and use common sense.
I don't know if you're aware of this but a lot of times if the ride stays idle for too long because someone is taking their time it will shut the ride down as well.
So true. I had so much ride downtime when the roller coaster or log ride set idle because customers weren't following directions and the idleness caused the ride to shut down especially on a busy day when running multiple trains or additional boats.
Ride op at CP here! I actually met with you guys and talked with you outside of my ride one day while it was down for maintenance and i remember you asking me what my biggest pet peeves were for guests, and you pretty much summed up all of them. Every one of these is spot on and is 100% true, i’m so glad you made a video about it!!
Excellent video. Former Disney Cast Member here. I like the phrase you used “Respect what they say “. It’s been nearly 30 years since I operated a ride but when I am out and about I am constantly saying Thank You and Have a nice day
I am a former ride operator that worked in Camp Snoopy at Knotts Berry Farm. and the things you said were spot on. For the most part the guests followed the rules. There was a couple times this wasn’t the case. To this day I remember them both vividly. One instance was a guests son wasn’t tall enough to go on a ride. He started yelling at me in front of other guests. Another instance was a parent had to go on ride because his child was didn’t meet the height requirement to ride by himself. The father started cursing me out to stop the ride. With other parents with their children on the ride as well.
I was a ride operator for 10 years. I agree on the height issue and downtime questions. We rarely knew when the ride would be back up. Also don’t ask ride ops what happened. While we do know the guest will not understand our jargon. I had one push the issue and I told them block brake sensor 22.1 fault. The look on their face was priceless. A PLC fault can take a ride down for hours.
As for cell phones, it is best to keep those in cubby holes if they are provided. This goes for all other kinds of loose items, as well... such as keys and wallets.
And don’t muck about with the harness. If you can’t get it into place the ride op will help you. Don’t pull it down again and again and again and again - you’ll fault the system.
Good list. I could add 100 more (like, say, when you get off the coaster, don’t stop on the station platform to talk about your ride). But I would quibble with one thing: if a ride goes down and there’s an attendant standing at the closed entrance, there’s nothing wrong with politely asking, “Any idea what time it may re-open?” It may be repetitive for employees to hear, but it’s a natural question to ask, and it’s not unusual that the employee may know something - whether it’s likely to be a short fix, a long fix, or a closure for the rest of the day.
Other things that annoy them: - Complaining about getting stapled - Asking for airtime room - Trying to go for extra room with restraints - Complaining vocally about ride operations - Pretending to know more about their jobs than they do - Requesting rows - Acting like not getting a preferred row is the end of the world - Trying to talk to them casually about rides/parks/etc. while they’re working - Taking pictures with credit milestone signs while in the train - Complaining about the quality of the ride to the ride operators
It's sad cuz most of that stuff is common sense. My favorite is "what time will the ride open" I sat by a ride once and watched person after person asking this. I got so frustrated that I actually started telling people before they walked up. The attendant was very grateful. I even joked n said they should just have a sign saying that they don't know when it would open. People would still ask tho..lol.. Another one to add, especially for larger guests "utilize the test seat by the ride entrance". Trying to get a guest into a restraint and they don't fit, really slows down ops.
I was a carnival ride operator for 21+ years. The people who refused to listen or got mad when i had to tell them to stop doing something was ridiculous. I started believing that parents WANT their children to get hurt just to get a lawsuit.
Back in the 80s, I worked at Six Flags Over Texas, which has a 300 foot tall Oil Derrick / observation tower. People would always ask me, "Where is the Oil Derrick?"
As a former ride operator in the UK one of the worst was guests actually breaking the ride rules especially on a wet day and an umbrella goes up mainly on non rollercoaster rides or rides with no minimum height restrictions they would place kids on the lap
I was in line for raging bull yesterday and as the train flew up into the midcourse someone’s phone went soring into the sky and landed on the break run right next to the train, someone could have been hit.
Only thing you missed is people who don't listen to our spiels. The spiels tell people exactly what they need to do, and people still don't understand because they don't listen. My ride has baskets to the side, but stuff cannot be placed below the baskets or the train can't send, and the spiels explain this. Every single train I have people put their stuff below the baskets anyway
I spent many years working in department stores and customers would actually leave coffee, cups, soda, cans, etc. that they bring in from the mall on the shelves for us to clean up. That’s gross!! We have enough to do and don’t need to deal with that. We do have garbage cans for a reason.
When I worked at Disneyland Paris there was no gates in the boarding area so people would run up to the vehicles before they’d even stopped at the correct loading position, it took a serious accident before they finally got gates and black & yellow warning tape on the floor a few years later
Cedar point has an option to pick up your prize later in the day after you win and give you a ticket at a few of the games I seen over by like Millennium Force and Camp Snoopy area I'm not sure about the ones up front
Holiday World & Splashin Safari offers free sodas all day long. Multiple kiosks to just walk through, get a blast of cold air and a free soda. This means there's also tons and tons of cups they go through everyday. But you never see them sitting anywhere. There are trashcans at the beginning, middle and end of every ride line. More trashcans scattered around the park, smoking areas, next to benches, anywhere people are likely to pause for a minute. Most surfaces are also rounded so you can't just tuck your drink on a railing or curb. This really promotes people utilizing the trashcans.
The list I would say is pretty good coming from my perspective as a ride op but there are a few things I would add. One is related to downtime. Don’t ask us why the ride is down. Even if we know why the ride is closed you most likely won’t know what it means and even if you do you are not qualified to fix the ride. Also this one might be personal preference but at least at the rides I work at we don’t offer preferred seating on a busy day. I know everyone wants to have a specific row but the more people we put in that one row makes that line longer and makes the actual line longer. I will fill the chutes behind the air gates with one train full of guests and then when the gates close I add more people. But if I fill the front or back with more and more people I have less rows to work with and therefore diminished capacity. Now say the row is open yeah go for it you can take row 6 or whatever but if it’s already full forget about it.
My home park is Hersheypark, I was just there yesterday and when I was in the queue for a roller coaster and heard the station attendant tell some kids to stop shaking the gates.
I see stuff like this constantly at my home park of Six Flags Great America. One time I even heard a guy cuss out a ride op because a coaster wasn’t open yet. Most of the folks that are ride ops are high school or young college kids just tying to make a buck and the last thing they need is someone twice their age being disrespectful or acting like a total jerk to them. And take a moment to thank them a simple Thank You goes a long way to making someone’s day.
Interesting and informative video! Universal Studios has free lockers outside of the ride lines and a full security checkpoint with metal detectors to circumvent the issues with phones. One thing that I would like to see implemented is digitally checking a potential rider's height. Simply attach a laser pointer to a wall and have them stand against the wall. If they're not tall enough to break the beam, they can't ride. There could even be a scale at the bottom which checks to make sure that they're not secretly standing on their toes or anything else like that. If either of those conditions aren't met, it sets off a little alarm and flashes a red light. If the rider passes, it has a ding and a green light. Also, I'd give the ride operators a secret button that will make this device trigger a negative response even if it has determined that the potential rider could ride. That way, operators could reject those that they think shouldn't ride for safety reasons without getting blamed for rejecting them. You know, "It's not up to me! I have to check anyone who is close with the sensor. The sensor rejected your kid, not me. Management will fire me if I don't abide by the sensor." Just a thought. Oh, and your comment about running a theme park made me think of this! Have you ever played the board games "Funfair" or "Unfair"? They're both about running thee parks. "Funfair" is the easier, less complicated, nicer, and shorter of the two. It allows players to build their theme parks in piece without worry of another player breaking any part of what they've built. With that said, "Unfair" let's you do things like file a frivolous lawsuit against another player's park so that they lose their employee card of a person making balloon animals right before they would've paid out at the end of the game. You know, because you're "concerned about the choking hazard a popped balloon could cause". 😅 Though it's not so fun when that player gets revenge by sending hooligans to your park to sabotage or vandalize a ride that you had built up as your best attraction.😢
I will say I do not much agree with the no single riders rule on the carnival ride called the Zipper. I think it’s stupid and even ridiculous in some respects. However, like you guys said I usually want to be a respectable person and don’t want to argue with the ride operators, and I try to properly find another would be single rider to ride with me.
At my local park (BGW), there is a coaster called Griffon, where people sometimes hop a fence outside of the station into the handicap line, so they can sneak back into the front of the front row line, oftentimes cutting in front of hundreds of people who have been waiting in line for an hour. The ride operators constantly tell them to go to the back of the line. A year or two ago, someone got fed up, and it resulted in a large brawl that made the local news. Basically i'd add line jumping and drama to the list.
people trying to get on rides before operator is ready to let them in the gate to hop on the ride. people cutting the line to meet up with a family member.
One thing I’ve learned after being a ride op for about 6 months now, is just how stupid people can be. Sometimes it absolutely baffles me how dumb the guests can get
I got held up on Fahrenheit because some lady didn't want to take here bag off to get on the ride. And please everyone make sure everything in your bags are sealed. So many times have i had to wipe off things and get new things because others were ruined by water.
@@BeachcliffStudios I've been to a lotttt of parks and seen a lot of temporary closures. Typically if it's gonna be quick, they'll say within an hour. If it's long, they'll say no idea. Best bet is to watch for trains testing
@@PictureLimitedmy home park is Hershey and wildcat breaks down like 5 times a day to computer issues and it is usually 5-15 minutes. We are always on it so it doesn’t irritate me with the waits for breakdowns because that’s usually how long it is. People asking ops if they know how long it will be makes sense but I usually tell them it’s a 5-15 minute wait and they stay in line
@@zydration3538 no I am looking to get a job as an op but I’m always pretty sure it’s going to be a short wait for them to open it up and it pretty much is
Some chains don’t allow any cameras. In fact most in the US don’t. Camera glasses are used by some, some go against rules and sneak things on, and some go through the proper paperwork and insurance to get special permission to record.
I worked in rides. I have had to yell at people. I had to stop the lift hill on a ride because of phones and cameras. We had people try to stand up on a mine train roller coaster. Follow the rules because I do not play games.
1:08 I literally just had some guests ask me this today at Great Bear. Like, we’re down for weather, it’ll open when it opens and I don’t know when that will be, I just get a call from the station.
I worked at Top Gun at Carowinds back in the day, and there would be days where parents would bitch about their childs height nonstop. The parents would throw bigger tantrums than the children. I've heard every excuse in the book including it's their birthday, they rode it 3 times earlier, they traveled x amount of hours to ride, etc. I've even seen wild tall hairdos and platform flip flips on kids, and you could tell that they practiced at home how to stand up to the height stick.
My wife noticed when we were at holiday World every ride besides Thunderbird had like 6 ride operators on the platform in the queue it was crazy to see to be honest.
I hate how guests don’t move their ass. We’re trying to move fast to hit ridership goals and they don’t wanna move. Also IROC sucks. Just became a ride op at Hagrids after working at CP the past 2 years
In 2018 when twisted Timbers and steel vengeance opened there were no metal detectors. You could ride with whatever like most other rides. The phone incident is what caused TT and SV to create a no loose article policy.
Yeah that, and having your stuff sent to a designated area by the park entrance are incredibly smart things to do. If I'm at a park by myself, or everyone wants to ride (x), I can't exactly have someone else hold onto something I bought or won, which means that I'd hope there was somewhere I could leave it at the station otherwise
People really do need to be aware of loose objects - and not just phones! Shoes too! People have lost their flip flops and it's insane to think about having to then walk on a super rough - and most likely BLAZING HOT - surface until they can actually retrieve them. And you know shoes at the parks are gonna be way more than you could find at Walmart. And then there are the idiots who lose their hat on a coaster and decide to run into a forbidden area - that's forbidden for a REASON??? - and end up decapitating themselves for a 15 dollar hat. Like...Just inform the park services that your hat fell off and they'll retrieve it when they can?? Losing your hat shouldn't make you lose your head - literally and figuratively!
Hats are so easy to put down your shirt, I do it for literally every ride. Yet I still see hats laying under rides all the time. That said, I’ve yet to hear or see anyone go into a restricted area for a hat.
Cargo shorts with good, preferably zipper for rides. And a plastic bag for water rides. That is my rule for attire. Don't want to lose anything hence the banshee incident of late.
I remember one time where i went to six flags new england, when i was a few centimeters above rhe heigjt likot foe batman The Dark Knight at Six Flags new England. Ive rode batman a ton of times, and one day (at the time i was kot rall enough to ride superman), and they ended up mixing up the height sticks. So i go to the bottom,get checked snd he says im good ro go. Then at the top they had supermans height stick and not Batman's height stick and measure me and say you're way too short bud. You can't ride. Then i get mad. I tell my dad, and he told the guy. The guy at the bottom was confused. He said okay, ill check again. He checks and said im good to go. Then i go up AGAIN with my dad, and then at rhe top they said im tok short and ro stop comint up. Then the fiy said if tou xaj progude s gideo of rhe height working down there, we'll let you on. So what'd we do? We did that and they STILL DIDNT LET ME ON. We told guest relations and they were well aware that the stick was mixed up. I get it, they dont ger paid enough to deal with arguments even though ive rode rhe ride before. Like it isnt my fault they mixed up height sticks and guest relations was aware of it but didn't do anything.
My home park is kings island so I’m very spoiled because they have the best operations of any park.. I never knew this until i started traveling to parks across the US. But I can see it from the point of view of a first time out of towner who wants to ride front row on Orion or diamondback, so it sucks when your told that you have to go to a middle row. I’ve been there and oh it fucking sucks. But I never take it out on them because this is just a kid my son’s age doing his job you know.
Stop bringing gigantic strollers or wagons into the parks. You're not moving in. You're just visiting for a few hours. Bring just enough to get by with, and put it in a backpack. You cause issues with these "RVs".
I have heard that CP is going to have a “Presser” on July 25th and that TT2 will be addressed ( updated )…….have you heard anything about this ? And that both CP and Zamperla are throwing in the towel on the ride…..that it can’t be fixed ( the trains ).
Many times the line attendants outside the queue have no idea why there’s a stoppage. And they really aren’t supposed to discuss anyways. And they won’t really give you an estimate for how long it’ll be down because they usually have no clue.
@@BeachcliffStudios thanks for the info because as hard as they work I really don't want to bother them.I think the only thing I would love to know if it's just a reset which generally doesn't take long and is worth waiting around for.
Oh, so you have been to Dorney Park? I felt so bad for their ops. The guests act like it's the wild west. I saw a guest just throw their crocks over the front of the Talon train in station to the platform. I turned to her and gave her a lecture. Had another random guest complain about another family being sent to the back of the line for line jumping. I defended ops as it is park policy. Told her be glad they weren't at Cedar Point they could be ejected from the park for that.
Absolutely How can you both completely skip this 1?? I have talked to over 20 ride operators and they all hate when people smoke in-line. I wonder if either of you do it, so it was skipped
I have been a ride operator for 11 years now. I actually get guests after I measure their kid and they're too short say that "they'll take the risk" Like are you serious??? The air gate thing is a real thing too. They have sensors on them and has shut my ride down multiple times. I also have seen so many injuries from cell phones and other items. Just remember if you ever get a job as a ride op, you will get cussed out for doing your job sometimes. You all nailed the things we hate! Awesome video! If I was to add one more thing we hate it when we're measuring a kid and everyone starts chanting "let them ride!" and also booing us if they're too short.
Glad we could get out some of the things that may help you guys out.
Ryan the Ride Mechanic has T-shirts for sale that say "Stay off the air Gates". I think I"m gonna get one
I am so exited for planet coaster 2 Watched all your vids on it amazing vids
it looks great!
I'd be the one guy defending the ride op. And I'd really let the parents know it's their own fault their kid can't ride and to quit wasting everyone's time. Like why is everyone getting mad at the ride op for doing their job? They should be mad at the Karen (parents) for trying to go against the rules!
my heart goes out to the kids that have to run the sky ride at Cedar Point. they get a workout for sure but pay attention when your car is coming into the station. some poor kid literally has to put his body in front of the car and stop it. with his body
as a ride operator. i truly appreciate this video!!!! we truly do work long hours and i know we have to be kind and stay professional but sometimes it’s hard after being yelled at by several unhappy guests!
Ten things guests do that piss off ride operators:
01. Not Listening
02. Not Listening
03. Not Listening
04. Not Listening
05. Not Listening
06. Not Listening
07. Not Listening
08. Not Listening
09. Not Listening
10. Not Listening
Should guests listen?
Ride op here! Thanks for making this video. I actually had an instance yesterday at work regarding the height dilemma. It’s far too common that parents think that their child is taller than they are, and that they cannot do wrong, or that nothing can go wrong on their visit. I just wish people were more respectful of the ride ops and the park policy. It’s an unfortunate reality to have to deal with disrespectful and nasty guests, but that’s just a part of the job.
@@thomasallgood please do not let these entitled guests with their precious angels bully or intimidate you into breaking policies about safety. These are the same people that would have you burned at the stake if something bad were to happen to their precious Angels you allowed to ride when they clearly shouldn’t have.
I gotta be honest; I have approached ride ops and asked if the ride was down for the day or just temporarily. I prefer it when parks put up a sign stating that this ride will be unavailable today. A live person standing out in front of a closed ride gives me hope...I don't want it to be false hope.
It's been 22 years since I was a ride operator. I operated a rollercoaster at Kings Dominion in Doswell, Virginia. The air gate thing is especially a hassle. You are right. Used to drive me crazy. Someone pushing on the gates would cause the train to stop dispatching. We had a white line in front of the gates that guests had to stand behind. I would give the speil. Please step back behind the line the gates are now closing. And guests still would not listen and step back. I don't.
Know how the new air gate systems work. But I know that the old ones when the gates were about 8/10 of the way closed They would snap closed. Like on a Spring. I would be nice the first time and flip the switch back to open if a guest hadn't cleared. And i would again say please step back from the gate . If they failed to move, I figured out that I could whip the guest with the gate By waiting until the gate was 8/10 of the way closed and then flip the switch from close to open back to closed real fast And it would whip them back. If it caused the dispatch to stop by somebody shaking the gate. I would do the same thing real fast open to close And it would whip the gate out of their hands. Some people might think that that's mean. But I didn't know what else to do with a guest Not listening or paying attention. Sitting on the top.
Rail, we would tell them to get down. But if they were sitting on the bottom rail, we really didn't say anything. I can say that Being a ride Operator was one of the most fun and exciting times of my life. I actually encourage the younger generation to go out and try it. Just be responsible while doing it.
I had a family come into the train station at the park I work at, with their elderly grandma in a wheelchair with them. She was hunched over, not able sit up or hold on if was needed to brace self. She couldn't get into her own seat either. So I didn't let her board per policy. The family was irate because the woman, 90ish years old, couldnt get on any rides. I honestly do believe she didn't know where she was.
Similar when I worked in Disneyland Paris a family with a severely disabled son who thought he’d be perfectly ok on Star Tours.
When I was telling people about it, other people said they had to deal with the same family trying to get on Thunder mountain, space mountain, basically everything, the family seemed to think because their son was severely disabled and at disney he’d be miraculously be able to get on rides that throw you about and he’d be fine
How the ride operators deal with the intense heat and humidity during the summer months is amazing. That’s on top of the guests that they have to deal with.
When I worked at Disneyland Paris we weren’t allowed to drink water or wear sunglasses and we had to stand at the consoles, that was a long time ago, now they can sit, drink water and wear sunglasses outside
Good tips! We go to have fun, and in return, we need to follow the rules and be respectful. In addition to the height requirements, if your an overweight person and the seatbelt doesnt buckle and/or restraint doesn't lock and they tell you that you can't ride, dont argue, theyre just looking out for your safety
Thanks for this video guys I always respect the ride operators never ask them why the ride is down never shake the gates never take my phone out always give them shout outs let the know that they are appropriated and never do any of the things you guys mentioned in this video have a great day guys.
We knew you were one of the good ones 🤣
@@BeachcliffStudios thanks appreciate you guys too
A big one for me is littering the ride with scrunchies and gum. Ride ops may not like the question about when a ride will reopen but it is normal to ask that question when anything is off schedule. It's equally frustrating to the guest when the ride op gives the short answer by saying they don't know. It's best to explain to the guest what is happening and what is being done to remedy the situation. Then you can give them the short and long estimate and allow them to decide what to do.
🥳 Congratulations on 5,000+ subs 👏
You could do an opposite video, "10 things ride ops do that annoy thoosies" 😅
Good idea 🤣
If you're on a ride that had freely moving cars (like an enterprise or flying bob's) or even swing rides, DO NOT SWING OR ROCK THE CARS! the ride ops will get mad if you keep doing it and you'll get kicked off the ride and hold up the line while doing it.
The cell phones thing is understandable as I had done the VIP tour of Verbolten and there was at least ten almost unrecognizable phones. It amazes me also as I was waiting for wildcats revenge and I got hit with a a little bottle of peppermint oil. Loose articles really bother me as it can postpone operations and could seriously injure people waiting or on the train
I almost got hit by a water bottle on I305! Like seriously who brings a water bottle on a roller coaster
@@AirtimeAxolotl wow that is insane, on I305? How do you even think that is a good idea like seriously. Bro some people are just dumb and don’t even see the case full of broken phones.
Nothing beats the fun game of, see what you can catch from the back seat of Appolos Chariot. People are always loosing sh!t on that ride.
@@kazeryu17 ha we were told by one of the ops the most insane loose article someone lost was illegal contraband! I’m pretty sure they said it was a lot too
Thanks for this video - It should be required watching for anyone going to the parks! Congrats on 5k ! Yes be nice to the ride ops, do what they ask and use common sense.
Thanks
I don't know if you're aware of this but a lot of times if the ride stays idle for too long because someone is taking their time it will shut the ride down as well.
So true. I had so much ride downtime when the roller coaster or log ride set idle because customers weren't following directions and the idleness caused the ride to shut down especially on a busy day when running multiple trains or additional boats.
Ride op at CP here! I actually met with you guys and talked with you outside of my ride one day while it was down for maintenance and i remember you asking me what my biggest pet peeves were for guests, and you pretty much summed up all of them. Every one of these is spot on and is 100% true, i’m so glad you made a video about it!!
Excellent video. Former Disney Cast Member here. I like the phrase you used “Respect what they say “. It’s been nearly 30 years since I operated a ride but when I am out and about I am constantly saying Thank You and Have a nice day
I am a former ride operator that worked in Camp Snoopy at Knotts Berry Farm. and the things you said were spot on. For the most part the guests followed the rules. There was a couple times this wasn’t the case. To this day I remember them both vividly. One instance was a guests son wasn’t tall enough to go on a ride. He started yelling at me in front of other guests. Another instance was a parent had to go on ride because his child was didn’t meet the height requirement to ride by himself. The father started cursing me out to stop the ride. With other parents with their children on the ride as well.
Horrible that people are like that
I was a ride operator for 10 years. I agree on the height issue and downtime questions. We rarely knew when the ride would be back up. Also don’t ask ride ops what happened. While we do know the guest will not understand our jargon. I had one push the issue and I told them block brake sensor 22.1 fault. The look on their face was priceless. A PLC fault can take a ride down for hours.
Oh that's so cool I see a Knoebels Map in your background :D
i was a ride operator last year and the amount of times the first one happens in the span of like a minute of the ride being down, omg
As for cell phones, it is best to keep those in cubby holes if they are provided. This goes for all other kinds of loose items, as well... such as keys and wallets.
And don’t muck about with the harness. If you can’t get it into place the ride op will help you. Don’t pull it down again and again and again and again - you’ll fault the system.
Good list. I could add 100 more (like, say, when you get off the coaster, don’t stop on the station platform to talk about your ride).
But I would quibble with one thing: if a ride goes down and there’s an attendant standing at the closed entrance, there’s nothing wrong with politely asking, “Any idea what time it may re-open?” It may be repetitive for employees to hear, but it’s a natural question to ask, and it’s not unusual that the employee may know something - whether it’s likely to be a short fix, a long fix, or a closure for the rest of the day.
Great info , im going to wonderland tmr so very useful
Thanks for covering this topic. I thought of discussing this on my own channel! 👍🏼😊
Other things that annoy them:
- Complaining about getting stapled
- Asking for airtime room
- Trying to go for extra room with restraints
- Complaining vocally about ride operations
- Pretending to know more about their jobs than they do
- Requesting rows
- Acting like not getting a preferred row is the end of the world
- Trying to talk to them casually about rides/parks/etc. while they’re working
- Taking pictures with credit milestone signs while in the train
- Complaining about the quality of the ride to the ride operators
It's sad cuz most of that stuff is common sense. My favorite is "what time will the ride open" I sat by a ride once and watched person after person asking this. I got so frustrated that I actually started telling people before they walked up. The attendant was very grateful. I even joked n said they should just have a sign saying that they don't know when it would open. People would still ask tho..lol..
Another one to add, especially for larger guests "utilize the test seat by the ride entrance". Trying to get a guest into a restraint and they don't fit, really slows down ops.
I used to be a ride operator, and everything you mentioned in the video was dead on accurate.
I was a carnival ride operator for 21+ years. The people who refused to listen or got mad when i had to tell them to stop doing something was ridiculous. I started believing that parents WANT their children to get hurt just to get a lawsuit.
Back in the 80s, I worked at Six Flags Over Texas, which has a 300 foot tall Oil Derrick / observation tower. People would always ask me, "Where is the Oil Derrick?"
As a former ride operator in the UK one of the worst was guests actually breaking the ride rules especially on a wet day and an umbrella goes up mainly on non rollercoaster rides or rides with no minimum height restrictions they would place kids on the lap
I was in line for raging bull yesterday and as the train flew up into the midcourse someone’s phone went soring into the sky and landed on the break run right next to the train, someone could have been hit.
As a ride operator at Cedar Point this is so true
my personal peeve as a ride host is people blaming me for an accident that happened way before i even started working, when i was a child even
That’s crazy
The sad thing is, everything you two talked about, should be commonsense.
Only thing you missed is people who don't listen to our spiels. The spiels tell people exactly what they need to do, and people still don't understand because they don't listen. My ride has baskets to the side, but stuff cannot be placed below the baskets or the train can't send, and the spiels explain this. Every single train I have people put their stuff below the baskets anyway
I spent many years working in department stores and customers would actually leave coffee, cups, soda, cans, etc. that they bring in from the mall on the shelves for us to clean up. That’s gross!! We have enough to do and don’t need to deal with that. We do have garbage cans for a reason.
When I worked at Disneyland Paris there was no gates in the boarding area so people would run up to the vehicles before they’d even stopped at the correct loading position, it took a serious accident before they finally got gates and black & yellow warning tape on the floor a few years later
There are still some rides that don’t have gates in the US and it’s surprising there aren’t more accidents.
1) Follow the posted rules and regulations, 2) behave like you’re at your Mama’s house, 3) treat others as you yourself would prefer to be treated.
parents bitching to ride ops because their kids are too short to ride.
Cedar point has an option to pick up your prize later in the day after you win and give you a ticket at a few of the games I seen over by like Millennium Force and Camp Snoopy area I'm not sure about the ones up front
Very entertaining and fun to watch. Thanks for posting this.
Thanks for watching
Also I remember watching CoasterDash's Dorney Park vlog and some kid was screaming obscenely vulgar and racist things on the Hydra POV.
Yikes.
Holiday World & Splashin Safari offers free sodas all day long. Multiple kiosks to just walk through, get a blast of cold air and a free soda. This means there's also tons and tons of cups they go through everyday. But you never see them sitting anywhere. There are trashcans at the beginning, middle and end of every ride line. More trashcans scattered around the park, smoking areas, next to benches, anywhere people are likely to pause for a minute. Most surfaces are also rounded so you can't just tuck your drink on a railing or curb. This really promotes people utilizing the trashcans.
Hell Yeah
8:00 “You ruined my vacation” “I paid 4000 dollars to come here and you tell me it’s down?”
The list I would say is pretty good coming from my perspective as a ride op but there are a few things I would add. One is related to downtime. Don’t ask us why the ride is down. Even if we know why the ride is closed you most likely won’t know what it means and even if you do you are not qualified to fix the ride. Also this one might be personal preference but at least at the rides I work at we don’t offer preferred seating on a busy day. I know everyone wants to have a specific row but the more people we put in that one row makes that line longer and makes the actual line longer. I will fill the chutes behind the air gates with one train full of guests and then when the gates close I add more people. But if I fill the front or back with more and more people I have less rows to work with and therefore diminished capacity. Now say the row is open yeah go for it you can take row 6 or whatever but if it’s already full forget about it.
My home park is Hersheypark, I was just there yesterday and when I was in the queue for a roller coaster and heard the station attendant tell some kids to stop shaking the gates.
I see stuff like this constantly at my home park of Six Flags Great America. One time I even heard a guy cuss out a ride op because a coaster wasn’t open yet. Most of the folks that are ride ops are high school or young college kids just tying to make a buck and the last thing they need is someone twice their age being disrespectful or acting like a total jerk to them. And take a moment to thank them a simple Thank You goes a long way to making someone’s day.
I have a question. How come ride operators raise their hands when a train pulls into the station or leaves? I’ve always wondered about that.
It’s annoying when people mess with the restraints
Interesting and informative video!
Universal Studios has free lockers outside of the ride lines and a full security checkpoint with metal detectors to circumvent the issues with phones.
One thing that I would like to see implemented is digitally checking a potential rider's height. Simply attach a laser pointer to a wall and have them stand against the wall. If they're not tall enough to break the beam, they can't ride. There could even be a scale at the bottom which checks to make sure that they're not secretly standing on their toes or anything else like that. If either of those conditions aren't met, it sets off a little alarm and flashes a red light. If the rider passes, it has a ding and a green light. Also, I'd give the ride operators a secret button that will make this device trigger a negative response even if it has determined that the potential rider could ride. That way, operators could reject those that they think shouldn't ride for safety reasons without getting blamed for rejecting them. You know, "It's not up to me! I have to check anyone who is close with the sensor. The sensor rejected your kid, not me. Management will fire me if I don't abide by the sensor." Just a thought.
Oh, and your comment about running a theme park made me think of this! Have you ever played the board games "Funfair" or "Unfair"? They're both about running thee parks. "Funfair" is the easier, less complicated, nicer, and shorter of the two. It allows players to build their theme parks in piece without worry of another player breaking any part of what they've built. With that said, "Unfair" let's you do things like file a frivolous lawsuit against another player's park so that they lose their employee card of a person making balloon animals right before they would've paid out at the end of the game. You know, because you're "concerned about the choking hazard a popped balloon could cause". 😅 Though it's not so fun when that player gets revenge by sending hooligans to your park to sabotage or vandalize a ride that you had built up as your best attraction.😢
I will say I do not much agree with the no single riders rule on the carnival ride called the Zipper. I think it’s stupid and even ridiculous in some respects. However, like you guys said I usually want to be a respectable person and don’t want to argue with the ride operators, and I try to properly find another would be single rider to ride with me.
love these videos.... small suggestion... fill the unused background with old cedar point tshirts. great video gentleman!
Milo has a ton of old coaster shirts. Not a ton from cedar point though. But yeah, that would be a fun thing to do with them
@@BeachcliffStudios sooooooo...... a Michigan Tee thrown into the mix would be AWESOME!!! lol
Great video guys ! That’s why I’m a Member. Good idea for game prizes !
Thanks for your continued support
At my local park (BGW), there is a coaster called Griffon, where people sometimes hop a fence outside of the station into the handicap line, so they can sneak back into the front of the front row line, oftentimes cutting in front of hundreds of people who have been waiting in line for an hour. The ride operators constantly tell them to go to the back of the line. A year or two ago, someone got fed up, and it resulted in a large brawl that made the local news. Basically i'd add line jumping and drama to the list.
Glad we didn’t see anything like that when we were there
Nice job guys!
That ticket idea for amusement park prizes is a good one. I’d be surprised if there isn’t some sort of implementation of that at some parks.
people trying to get on rides before operator is ready to let them in the gate to hop on the ride. people cutting the line to meet up with a family member.
One thing I’ve learned after being a ride op for about 6 months now, is just how stupid people can be. Sometimes it absolutely baffles me how dumb the guests can get
Thanks guys! I see 5K on my screen - congrats!
I really like your shirt I hope the browns have a good season this year!
I got held up on Fahrenheit because some lady didn't want to take here bag off to get on the ride. And please everyone make sure everything in your bags are sealed. So many times have i had to wipe off things and get new things because others were ruined by water.
It was cool that I got to meet you guys at Cedar point Friday
Point 1. There IS a point in asking. They will give a ball park.
They won’t though, at least not at 90% of parks. Nickelodeon universe was the only park where we heard them give an estimate
@@BeachcliffStudios I've been to a lotttt of parks and seen a lot of temporary closures. Typically if it's gonna be quick, they'll say within an hour. If it's long, they'll say no idea. Best bet is to watch for trains testing
@@PictureLimitedmy home park is Hershey and wildcat breaks down like 5 times a day to computer issues and it is usually 5-15 minutes. We are always on it so it doesn’t irritate me with the waits for breakdowns because that’s usually how long it is. People asking ops if they know how long it will be makes sense but I usually tell them it’s a 5-15 minute wait and they stay in line
This is based on your experience as an op like the ones that this person directly spoke to?
@@zydration3538 no I am looking to get a job as an op but I’m always pretty sure it’s going to be a short wait for them to open it up and it pretty much is
if cameras aren’t allowed on roller coasters, do the guests record with bodycams?
Some chains don’t allow any cameras. In fact most in the US don’t. Camera glasses are used by some, some go against rules and sneak things on, and some go through the proper paperwork and insurance to get special permission to record.
# 11 - people who fart when a ride op is checking your seatbelt or lap bar .
I worked in rides. I have had to yell at people. I had to stop the lift hill on a ride because of phones and cameras. We had people try to stand up on a mine train roller coaster. Follow the rules because I do not play games.
1:08 I literally just had some guests ask me this today at Great Bear. Like, we’re down for weather, it’ll open when it opens and I don’t know when that will be, I just get a call from the station.
I worked at Top Gun at Carowinds back in the day, and there would be days where parents would bitch about their childs height nonstop. The parents would throw bigger tantrums than the children. I've heard every excuse in the book including it's their birthday, they rode it 3 times earlier, they traveled x amount of hours to ride, etc. I've even seen wild tall hairdos and platform flip flips on kids, and you could tell that they practiced at home how to stand up to the height stick.
Good video guys....cheers!!
The top center map (between you two) - is that a map of Canada's Wonderland (my local theme park)?
There is a CW map up they
Great video guys
Parks already have a system for prizes where you can get a pickup ticket you just have to ask
My wife noticed when we were at holiday World every ride besides Thunderbird had like 6 ride operators on the platform in the queue it was crazy to see to be honest.
I hate how guests don’t move their ass. We’re trying to move fast to hit ridership goals and they don’t wanna move. Also IROC sucks. Just became a ride op at Hagrids after working at CP the past 2 years
In most cases if you win a prize you can leave it at the game area and pick it up later. I have done that many times.
I am wondering how the phone made it on twisted timbers when u gotta walk through a metal detector.
In 2018 when twisted Timbers and steel vengeance opened there were no metal detectors. You could ride with whatever like most other rides. The phone incident is what caused TT and SV to create a no loose article policy.
@@BeachcliffStudios really, I always remember then having it n getting pissed lol
The medal detectors were added because of that incident
The basketball game is like that at cedar point you can come back at night before games close and get your basketball
Yeah that, and having your stuff sent to a designated area by the park entrance are incredibly smart things to do.
If I'm at a park by myself, or everyone wants to ride (x), I can't exactly have someone else hold onto something I bought or won, which means that I'd hope there was somewhere I could leave it at the station otherwise
In other words just use common courtesy and be patient.
People really do need to be aware of loose objects - and not just phones! Shoes too!
People have lost their flip flops and it's insane to think about having to then walk on a super rough - and most likely BLAZING HOT - surface until they can actually retrieve them. And you know shoes at the parks are gonna be way more than you could find at Walmart.
And then there are the idiots who lose their hat on a coaster and decide to run into a forbidden area - that's forbidden for a REASON??? - and end up decapitating themselves for a 15 dollar hat. Like...Just inform the park services that your hat fell off and they'll retrieve it when they can?? Losing your hat shouldn't make you lose your head - literally and figuratively!
Hats are so easy to put down your shirt, I do it for literally every ride. Yet I still see hats laying under rides all the time. That said, I’ve yet to hear or see anyone go into a restricted area for a hat.
Is it okay to ask a ride op if you can sit in the front/back? Even if they assign you to a different row, can u still request to sit somewhere else?
Totally fine
Cargo shorts with good, preferably zipper for rides. And a plastic bag for water rides. That is my rule for attire. Don't want to lose anything hence the banshee incident of late.
they also don’t like people eating lunch on the roller coaster
Huge oversight on our part 🤣
I remember it happened 7-24-23 sunny day I was with my friend
I'm live in Cleveland ohio too my home park is cedar point too
The ones that annoy me the most is shaking the platform gates and taking phones out on rides
They should play this in line for coasters
I remember one time where i went to six flags new england, when i was a few centimeters above rhe heigjt likot foe batman The Dark Knight at Six Flags new England. Ive rode batman a ton of times, and one day (at the time i was kot rall enough to ride superman), and they ended up mixing up the height sticks. So i go to the bottom,get checked snd he says im good ro go. Then at the top they had supermans height stick and not Batman's height stick and measure me and say you're way too short bud. You can't ride. Then i get mad. I tell my dad, and he told the guy. The guy at the bottom was confused. He said okay, ill check again. He checks and said im good to go. Then i go up AGAIN with my dad, and then at rhe top they said im tok short and ro stop comint up. Then the fiy said if tou xaj progude s gideo of rhe height working down there, we'll let you on. So what'd we do? We did that and they STILL DIDNT LET ME ON. We told guest relations and they were well aware that the stick was mixed up. I get it, they dont ger paid enough to deal with arguments even though ive rode rhe ride before. Like it isnt my fault they mixed up height sticks and guest relations was aware of it but didn't do anything.
My home park is kings island so I’m very spoiled because they have the best operations of any park.. I never knew this until i started traveling to parks across the US. But I can see it from the point of view of a first time out of towner who wants to ride front row on Orion or diamondback, so it sucks when your told that you have to go to a middle row. I’ve been there and oh it fucking sucks. But I never take it out on them because this is just a kid my son’s age doing his job you know.
I couldn’t see myself being a ride operator or the person doing the restraints
It's actually more exhausting to work a ride entrance during ride down times than running the ride
Stop bringing gigantic strollers or wagons into the parks. You're not moving in. You're just visiting for a few hours. Bring just enough to get by with, and put it in a backpack. You cause issues with these "RVs".
I have heard that CP is going to have a “Presser” on July 25th and that TT2 will be addressed ( updated )…….have you heard anything about this ? And that both CP and Zamperla are throwing in the towel on the ride…..that it can’t be fixed ( the trains ).
It’s an iaapa event, not necessarily any real new news. This event has been planned for quite sometime
@@BeachcliffStudiosI would hope they use this event for a NEW update for TT2
Are the ride operators informed why a coaster is down, and is it annoying to ask them if they know why?
Many times the line attendants outside the queue have no idea why there’s a stoppage. And they really aren’t supposed to discuss anyways. And they won’t really give you an estimate for how long it’ll be down because they usually have no clue.
@@BeachcliffStudios thanks for the info because as hard as they work I really don't want to bother them.I think the only thing I would love to know if it's just a reset which generally doesn't take long and is worth waiting around for.
Do they got free lockers for Twisted Timbers at Kings Dominion?
Yes
Oh, so you have been to Dorney Park? I felt so bad for their ops. The guests act like it's the wild west. I saw a guest just throw their crocks over the front of the Talon train in station to the platform. I turned to her and gave her a lecture. Had another random guest complain about another family being sent to the back of the line for line jumping. I defended ops as it is park policy. Told her be glad they weren't at Cedar Point they could be ejected from the park for that.
We have been to Dorney a couple times but didn’t see anything too crazy there
@BeachcliffStudios Must have been the hot weekend. I was appalled by some of the behavior I saw. Ride maintenance and ops crews were amazing though.
Absolutely How can you both completely skip this 1?? I have talked to over 20 ride operators and they all hate when people smoke in-line. I wonder if either of you do it, so it was skipped
You trolls are so bored and jealous
I call it like I see it