Clients journey with focus on in-salon diagnosis

In today’s world customers’ experience is everything. Businesses need to leverage every tool on hand across multiple point of contact and channels to create a personalized and seamless interactions with their customers. But how can they do that effectively and efficiently? Clients today have high expectations of the customer experience, and they are equally willing to reward businesses who meet those expectations as they are to walk away from those who fail to deliver. To build loyalty, organizations must create “delight” at every stage of the customer journey. However, delivering such experiences is not as easy as it seems specially that many other businesses are more and more aware of this fact.
Eve El Gemayel, Head of Department at House of Beauty explored how to customise a client’s journey to maximize retention and stand out from the competition while giving the consumer a smooth experience that matches their expectations from the first contact to the outcome.
Speaker:
Eve El Gemayel - Head of Department, House of Beauty
This session took place at the Next in Beauty Conference during Beautyworld Middle East 2023. The Next in Beauty Conference returns in 2024. The next edition will take place from 28th - 30th October 2024. Interested to visit? Click here beautyworld-mi...

[@kalissyelatrach166]

Wowww

[@mahasadek1874]

❤