One thing you didn't mention is after 2 hours on steam they do it case by case so if you fight with the game settings for a while to make it not run like trash they may still give you a refund
IMO both Sony and Nintendo should be investigated by government bodies over their global refund policies, I think they have to breach consumer rights in some way.
at least here in canada there are no laws in place for refunds other than for a defect in the product and even then stuff like what wood did could be argued that it was customer error and not a defect now do i think there should be laws in place for refunds ya i do but that would be a long road to get to that point and we defiantly aren't there now
There is no such thing as consumer rights in the US, which is where these companies meet their largest markets. The few, dying consumer rights laws we may sort of have are NEVER enforced.
@ That maybe in the US, but consumer rights have never been a strong point there. In Europe though we do have better rights but Sony and Nintendo still pull the same crap.
Here in aus can get a refund from both. Tho you have to push ACCC on them. Tho if you constantly use it they blacklist you. If you say to give credit they more willing cause they already have your money.
they have refunds smh Refund request has been made within 14 days of the purchase. if you played the game you fucked guess what you can't return opened games in stores neither
It's unclear why Sony's support service is so slow for no reason. All they had to do was give the guy the Australian version of Stellar Blade. He already bought the Australian DLC, he already has Australian saves - everything would have worked
I tried to get a refund on the Battlefront Classic collection. On release weekend it crashed my PS5 5 times in one play session, the last crash actually shut down my console entirely and left weird colors on my tv screen, which I have never seen happen with any other game on my PS5. I waited in that long queue as you had while I was at work. They wanted to trouble shoot and I said, "I can't at the moment, I'm at work, and frankly I don't want to play a game that is constantly crashing. I just want a refund because the game was borderline unplayable." They refused. I'm very, very careful about buying any game from the PS store now, and if I get digital games, I'm more likely to get them through Steam to play on my Steam Deck. Seriously Sony's Playstation return policy is anti consumer and needs to be called out.
I heard that if you download from a different account and played it on the different account it doesn’t count on your main account but I don’t know if it’s true
@@manwithoutmercy Because I have the originals on Steam. I could've gotten classic collection on my Switch as well. Decided to go with the PS5 because I figured there would be a decent amount of people playing on Playstation. Well jokes on me because there is hardly anyone playing multiplayer on classic collection now. Aspyr really fucked up that launch.
When I was a kid, I bought a game on the playstation store because playstation automatically saved my Dad's credit card info. I was a kid and I was dumb but my Dad actually got to speak to someone on the phone, baring in mind I hadn't even opened the game yet because he found out before it had finished downloading. Despite my Dad explaining the situation and the game not even being downloaded, no refund. You would think because of the scenario and the fact that my Dad was speaking to someone not a robot we could of had a chance but no...
@@RobNemeth Its Sony's behaviour that has made me buy all multi-platform the last few years on my Xbox Series X instead of PS5. Sony messed me around so much with how awkward their non-global support is and how bad their place as a global company is compared to others. Because of this I didn't have Cloud Saves active on the Canadian account because I was paying for PS+ on my UK account to access my PS+ games, but when PS5 Rest mode caused me to have to factory reset my PS5, I lost 5 years of Sony exclusive game saves. That was the last straw. I loved the PS4 and jumped in on PS5 first at launch, I was close to immigrating to Canada, and it has been the worst experience of any game related issue I have ever had. Genuinely quite sad Xbox isn't played by enough people as its a nice little box, with actual global accounts..
@@JulianTheGR3ATsame especially when the user agreement is changed as long as you give solid reasoning the support person may give you a pass. Just can’t do it super often.
@@RobNemethyeah companies like Microsoft will generally try not to make it known some of those pro consumer policies in hopes that you don’t know it exists or you assume it’s a policy some other company uses that may not apply to your situation. Whatever saves them a dollar while still being able to say they are for the consumer since they can point to it if they are called out.
So Sony can remove digital games from your personal library whenever they want, but they can't refund a game once the download has started? What kind of Death Star sized loophole nonsense is that?
Jesus FN Christ.....NO they cannot remove digital games from your personal library. NO nobody cares about the herp derps who will bring up P.T. the FREE, interactive announcement for Silent Hills...I own ALOT of games that have been delisted and can download and delete them ANYTIME I feel like it. NOTHING that I have paid for has ever been removed from my games library. Delisting a game is to prevent NEW purchases, it doesn't stop people who already own it from playing it. Im so tired of people spreading nonsense and misinformation. Removing it for purchases does not remove it from people's library nor prevent them from playing and downloading it whenever they feel like it.
Not exactly to the topic, but I HATE region locking. I acknowledge the reasoning behind different prices based on region, but still it sucks great time. As someone who learns language through video games (Japanese), getting the digital version with original/untranslated subs is almost impossible with some publishers. I get that the license for japanese text holds someone else, but I would gladly pay extra few bucks so I can get the original one. Probably a minority, but imagine: you move to Brazil and all you got on Steam is portuguese version with no english option.
Yeah i totally agree, you'd think in this era of digital nomad it'd be a no brainer to remove region lock. People working at Sony mustn't have traveled much
I've gotten several refunds from nintendo if you tell them somebody else got a hold of your system and purchased something without your permission they will refund you.
How exactly does this work? Does you need to say that it was a stranger specifically who bought it? Do you need to have not opened the game at all or could you try it out and then refund it?
@furiousdestroyah9999 they could have theoretically played it for hours and you will still get the refund. As long as it's within a reasonable time of you noticing it they will give you the refund
Also PlayStation support is awful, my experience with delayed delivery on my ps5 30th anniversary edition was so bad. I sat in support queue line number 96 for 4 hours and then when I got to line 0 it said no agent available and auto ended my support chat 😭
I've actually been able to refund a game from Nintendo (Sort of) I had planned to use my NSO voucher to redeem Totk and Pikmin 4, however on accident I had used the voucher to buy Xenoblade 2 when redownloading it (which was strange because I already had it) so anyways I wasn't exactly happy that I had a $70 Voucher wasted, so I contacted Nintendo, they fixed it after 2 hours of complaining, not a fun processs, but yeah, they did return my voucher...and proceeded to delete Xenoblade 2 as well, so I informed them I had owned it previously, and they put it back on my account, and that was about it, but that was WAY to hard just to simply return something
Their policy is arbitrary nonsense. If they followed it how can anyone explain all those Cyberpunk refunds? Sony don't deserve your money if they're just going to act like clowns.
They only refunded cyberpunk because the PR of NOT doing so would be worse then the money they would lose on the refunds. And then they still removed the game anyway.
I got a refund from the Nintendo eShop once... I think I downloaded it, realized the storage requirement was much higher than I thought, and decided to get the physical instead. Nintendo support asked some questions but ultimately I had no issue getting the refund. Maybe a day or two after purchase.
I had similar experience with PSN support too. 1st contact, it was disconnected due to inactivity. 2nd contact, they told me they will open a ticket on my case but they lied. 3rd contact, they ask me to wait while they check and disappear for 15 minutes and the chat auto disconnect due to inactivity. 4th contact, I've queued for 40 mins and the queue was cancelled when I'm finally next in line because they are closed. I swear on that day that PS5 is my last console with Sony after supporting them for decades, no more.
Yup, they actively do not want to talk to their customers as it costs them money to do so. They actively do not want to give refunds because it loses them money. Join me in selling your playstation 5 and just get a pc lol
I had a similar experience when I bought ELDEN RING from the Thailand region store. I’m not a Thai speaker, but I live in Thailand. Normally, game titles include language indicators like TEKKEN 8 (Chinese, Korean) or TEKKEN 8 (English, Thai), or they don’t include anything, which usually implies the English version. This helps me identify which language version I’m purchasing. With ELDEN RING, however, there was no language indicator. I assumed it was the English version, but it turned out not to have an English language option. When I tried to request a refund, Sony’s refund policy became a major frustration. They don’t allow refunds if you’ve even opened a downloaded game for one minute, which I find ridiculous. That experience pushed me to ditch Sony consoles entirely, despite having grown up with and loved them. I switched to PC instead.
@manwithoutmercy 100%. One time I refunded a game after I couldn't get it to run smoothly and there were no questions asked. The fact they're so trusting when they offer offline installers too, top tier.
Steams refund policy is good now, but it's only that way because of EU laws. If these companies had a choice, they wouldn't give us a refund at all on digital goods since they hold all the control. Epic and Meta both have similar refund policies as well. Steam does have a refund limit, I've done like 5 refunds in like 3 months and I got a warning that future refund requests might be declined. These were all games with 0 play time bought during a sale. I didn't bother risking it further, but yeah it's not unlimited refunds. You will get flagged.
Wood, you shouldn't need to create a US account - this isn't your fault in any way. Not when nearly every other services out there lets you change region: Xbox, Amazon, Switch, Stream, etc. I've been moaning about this for 5 years but never found anyone else complaining, so thank you for the solidarity. As someone with hundreds of PS+ games locked to my UK account the fact I have to jump through hoops to buy a PS+ subscription in a currency I no longer have access to is insane. I did make a Canadian account and considering PS+ subscriptions aren't shared between accounts, you'd have to buy it twice to hey access to cloud saves, new PS+ games etc. Its absolutely moronic business practise.
Im the same 😭 I have to buy a PS+ subscription on my Canadian account just so I can retrieve my saves on old games, while now I live in France and having to buy new digital games on my french account. It's a nightmare but for the life of me I cannot let go of my canadian trophies and games
@@GoldChocobo77 I feel for you. I wasn't entirely able to let go either, until recently. It was more a gradual shift to more Steam, Xbox and Switch. I realise I have the luxury of owning all those devices to make that switch from Sony easier. I do occasionally regret not having access to PS+ titles, but its been so long without me needing to play them, it eventually got easier. I still play Sony exclusives on the PS5 or PSVR2 games when something good comes out, and in those cases it certainly pains me again!
Funny thing, I have never had to wait in a queue for Playstation Support even after contacting them atleast three times, I genuinely wouldn't be surprised if those 300 people in that queue weren't even real lmao
These companies will ALWAYS make sure you hit that point of “the money I’m trying to get refunded isn’t worth the TIME I’m spending on this” I’ve found that no matter what a policy says, if you’re willing to wait on the phone long enough and talk to enough people, you can usually get any purchase reversed. The big hurdle though, as we found out here…. is that they put up so many roadblocks that it usually isn’t even worth it in the end. Super fucking scummy
The same happened to me, I bought 2 dlc that didn't work and gave up after talking to 5 different people at Sony, I was passed to other departments in other countries and then rejected.. Lesson is to not buy DLC,
A quick story about Ubisoft and specifically uplay and Ubisoft connect. You see there is only one reason why they only sell those games on those service(or at least used to) it’s so they can make their own refund policy being almost identical to PlayStations. Also I’m not sure if this story was about Ubisoft or ea. horrific companies either way
I have had an extremely comparable experience with the windows store on PC. Really wanted to play tetris effect and it was a winsdows store exclusive for a while. I opened the game, but it didnt run as my computer was not good enough at the time. they refused to give me a refund because I had opened the game. Never buying from anywhere but steam again after that.
As unfortunate as all that is, I can think of a lot of cases where companies gate keep refunds through hoops and hidden links/ phone numbers, but I think if you tried hard enough you could have, at the very least, fought for you money back in PlayStation store credit. But like you said it’s a matter of “is all this time spent really worth the money I’m trying to get back” but hey $25 dollars in video game store credit of any kind is always nice
If the disc you bought is from the US, and also purchased the DLC from the US account store page, those regions do match for both disc and DLC content. All you need to do is set the US PS5 account with the DLC you bought as the primary account on your PS5 system, and you should be able to play on your Australian account.
This is good to know. If these companies want consumers to adopt this model, this is the kind of shenanigans that needs to be resolved. I bought Nick All Stars 2 and it crashed constantly and I had to go to bat with Nintendo support to get my $60 back. It was a nightmare.
Hearing this just make me think how much better Valve does it with steam, bought a game once and it didn't work with my one controller properly, asked for a refund and got it back. Once bought a game, next day it was 80% off, asked for a refund for I wouldn't have paid the original price if I could have got it on sale, instant refund. And another time I bought a game + DLC bundled, launched up the game and didn't really like it, asked for a refund, got my money back. I once had an issue outside of steam with a game not working, while they eventually fixed my issue, it took 3 months of e-mail to get my issue resolved (Mojang). Generally these companies just tries to make so many hurdles that the customer gives up for it's just not worth it. The only one live chat support I've dealt with which went smootlhy was with EA of all things... my account many years ago was locked on settings, took 3min and they fixed it.
Them not giving refunds is especially sinister and ironic bc they happily stop support of games and cut off your access to them whenever they decide they aren’t maintaining an online shop anymore.
From my experience you gotta get annoying for them to see what they can do for you. That’s with any customer service really. I worked as an agent and some other agents don’t care and do the bare minimum even though they can escalate the case or see what exceptions they can make for you. I’d call again and see what agent you get
Yup, the download that starts automatically and immediately with no way to opt out... That is the thing that makes any refunds impossible. It annoyed me so much but my channel is small and only like 1k people heard me complain about it. Glad you're speaking about this.
This video was super educational, seriously. Thanks for sharing your experience and all the detailed explanations. It's so important to know this stuff as we move into a fully digital era. I'll definitely keep this in mind next time I buy something on the PS store; it's always better to be informed.
Preordered a game a few years ago. Realized I didn’t think I would like it. Tried to return it. Turned out it was the day the game released, so the game had download to my PlayStation automatically at midnight. They wouldn’t refund me. Years later, still haven’t even opened the title screen.
Literally been having a 2 and a half year argument with Nintendo because I want a refund for one game in the whole like 20 years I’ve been playing Nintendo products.
I had a problem, as I bought Xenoblade Thorna as DLC directly from the e-shop of Nintendo, but doing that, It didn't unlock all the missions and extras into the original Game, So I had to bought Again the DLC, now from the menu ingame, so it can be checked and unlock the extras... I was unable to get the refound sadly.
I bought “A little to the left” for switch confusing it with “unpacking” and immediately realized upon booting it up that I bought the wrong game. Despite my best efforts, Nintendo was unwilling to refund me, so I guess I have two new games now 🤦
Just getting to the part in the video about opening the game. Agents are able to see how many times the game has been opened, how many times, and IP address. So when Billy is asking for a refund and says he hasn't played it, you could see he's really played it for 10 hours.
I've only ever got Nintendo to actually refund me because of one of my state's laws about purchase refunds that I had looked up, and told the CS rep about. They CAN do refunds, but you have to fight them tooth and nail to get any refund.
This happened to me. I bought Mortal Kombat 11 for PS4 from a local seller. Turns out it was an European copy. I had bought some DLCs and they didn't work since my account is American. It took me like a week to know what had happened. Finally I got an American copy and sold the European one.
All the frustration is done on purpose. Its like with gambling sites, they make it as easy as possible to deposit money but if you dare want to withdraw from an account you need give them every personal identifying document under the sun to do so.
I had a great refund experience at humble bundle. Bought rockstar's Bully game there because it was a little bit cheaper than on steam. After paying for it and a few other games, I found out i could only redeem it on Rockstar's own launcher. Well i didn't want to do that. Went to their support page, opened a ticket with all the requested information including the reason that i didn't want to have it on different platform, within like 12 hours i got the message they refunded me the money of the game and wished me a nice day. Didn't need to explain or fight over it. As a happy customer i will surely buy more games here in the future.
I think steam has the advantage in that they don’t sell any physical games, when every single sale goes through your digital store it’s a lot easier to have these refund policies, it is one of the few advantages of leaving physical behind.
This remind me of that one time I was drunk and accidentally bought Gran Turismo 7 and The Crew 2 on sale. I couldn't refund the games the next day because both games were pending on download while COD was still updating. I haven't bought any PS game since.
My buddy just did this same thing. He was playing Star Wars Outlaws and bought the Wild Card DLC. They also worded it like it was included with the game. So when he made the purchase, Sony pretty much said "not it!" It's also in the same sense that to play the Wild Card DLC, you have to do finish a specific quest that Ubisoft is terrible at explaining to the consumer. You know they can look at how long something has been played or whether it's been played. I'm sure they're privy to more information than we think we give them. Reality is he hadn't even put much time in the base game, accidentally bought the DLC and got stuck with the DLC. Hell, I've put in probably 3x more time in SW Outlaws that it would probably take you to finish the quest if you only stuck with main quest lines and I still haven't gotten the quest in my play through.. and I have the DLC through Ubisoft Creators Program.
I really don’t get why Sony doesn’t let you refund a game if you installed it, like i wish i could refund Star Wars Outlaws because i forgot Ubisoft forces you to sign up with their account, how would i know that if i didn’t install the game first?
I tried getting a refund for farcry4 back in the day, because I ran into a game progression breaking glitch, and their solution was to just redownload the game and start over, but I was already significantly hours into the game and just wanted a refund for it instead....needless to say ubisoft never paid up lol
I had this happen to me when I accidentally bought the European version of Final Fantasy XVI. I bought the DLC, but the game wouldn't recognize it. In order to be able to play it, I had to make a European account, purchase British pounds from a third party website, use it to buy a Playstation gift card on my other account, buy the DLC and then play it using account sharing. I was able to get a refund on my original DLC purchase by calling them. But the whole thing was such a huge pain in the a that I want to make sure I never buy a game from a different region ever again.
This might be due to a concept in finance called transfer pricing. When the purchase is done between different regions. This is a very complicated law but conceptually makes sense. When you pay in AU dollar on AU website but trying to play in US region with US region login, the legal issue is who should be getting the sales credit i.e. AU entity(where it was purchased) or US entity(where the service was being consumed)
Sony wouldn't even give me the points for a purchase. I bought a game when they changed their PS Stars policy (no notification on the console whatsoever), and they're like, well you didn't accept the new terms so you're not entitled to the points 🤬
Dude, story of my life. I got a $10 game I forgot that was in my cart and just wanted a refund (I bought 10 games at once). I had to sit through this nonsense but finally got my refund.
In Brazil we actually have the RIGHT to refunds for ALL online purchases (physical or digital) within 7 days of purchase. The law grants us the right to give up on a online purchase within those 7 days without having even to give a reason for why I want to get a refund, you just need to make sure to not play "a lot" of the game otherwise they can say you're acting in "bad faith" and refuse. All gaming companies used to have a hard time with this so for a long time we used to have a bunch of lawsuits because of it, but nowadays stuff are more chill, I can just hop into a chat and refund (yes, it works for even nintendo games)
Can you actually call them. Usually when you actually talk to someone, more can be fixed. Also be polite and use sentences like... How can WE fix this? This works like a charm...
I tried to refund a game with nintendo last year because in my purchase confirmation email it talked about a 14 day return policy. Well I called them and they explained that you sign away your right to a refund when purchasing. You know that little "i agree" box you tick before you confirm your purchase. Yeah you agree to not be eligible for refunds.
Something sneaky PS does too is I think they set you up on auto renew for online play and I didn’t know that, so I got an email saying your online had been paid I immediately called for a refund because I didn’t want it, literally the same day it was bought and they said I couldn’t do anything about it. I purchased it the previous year with CDkeys for like 45 and they charged me the full price of 60 on some auto renew that I never knew I was on. So fucked.
I remember having to call Sony just to close a compromised account (accessed via external login). I had to sit on hold for about two hours. Never got solved.
Hi Woods. I hope you have some time to read this as this might be a bit long. Just like to share some inputs regarding Playstation DLCs DLCs are indeed region locked. If you plan to buy DLCs, especially for your physical copy, you have to make sure that you are buying the DLCs from the PS store that matches the region of your base game. Most of the DLCs are account shareable. This means you can purchase the DLC using your US account, download and install it, then play it on your main account (Australia account). This should work so I’m not sure why you said in the video that it did not work for you. I recommend you give it another try. As for refund, what they said regarding your Australia account is correct. The support you contacted can only help you with the US and Canada account. You should still be able to file for a refund for the DLC you bought from your Australia account but you have to contact the correct support region. In your web browser, the address is locked to “en-us” since you are currently located in the US. You have to manually change the web address to “en-au” instead so the site will redirect you to the Australia support page. You can also connect to VPN that directs you to Australia instead of manually changing the web address. You should be able to file a refund for the DLC afterwards. Just tell them you bought the DLC from the wrong region. I am from the Philippines and this has been a constant pain point for most of my fellow Playstation gamers. Disc copies sold here comes from all different regions. Most of the copies sold here are region 3 (Singapore), but there are also some copies from other regions such as region 1 (US/CA), region 2 (Europe), region 2 (Japan), region 3 (HongKong)region 4 (Korea). So whenever we want to purchase DLCs for our game, we always have to make sure that we are buying it from the correct region. It also gets more complicated if the game is published by Bandai Namco. Their games for R3 Singapore is different R3 HongKong (no English language support). I accidentally bought a DLC for Dragonball Fighters using R3 HK account but it seems that my copy is R3 Singapore. I was able to successfully ask for a refund for it then I purchased the DLC using an R3 Singapore account. That finally worked and was able to play it. Sorry for the long response. Thanks for reading until the end. I hope this helps. Happy gaming!
I believe that if somebody was willing to invest their time and money into suing them over this kind of situation, that they would have a pretty strong case. Enough so to revise refund policies in a positive way for consumers. That is just ridiculous that you had to go through all of that to still not get the refund. The value is in the DLC itself. You not being able to see the DLC at all automatically makes it an uneven exchange for you. You paid money for no product. Totally unfair.
So I had my son spend 100 dollars on fortnite and didn't realize until the next day. That evening, when I got home for work, I called xbox customer support and was able to get a full refund with no fuss at all.
As someone who works in a call center, I feel bad for those agents working with PlayStation. Hearing Wood's experience, it must be hell behind that screen.
Epic refund is trash. It's the same in time frame as steam, BUT they don't refund the money. They instead give you points to use towards their store. Haven't bought a game from them since.
Sadly, you can't apply human sentiment to a corporate return policy. Doesn't matter if you bought 20 games already, the automated return system doesn't know any better.
I found out the PS5 region thing when I bought a European physical copy of Klonoa Phantasy Reverie since there wasn't a physical copy in the states. I wasn't able to upgrade to the PS5 version advertised on the box because of a Pegi.
Reason i dropped sony, here in Australia and had to fight for a refund on my sony account when hacked. They said the best they could was sony credit. Instantly used ACCC on them. Got my money back and instantly DELETED my sony account. Never bought anything online with them. Used for online sub. I was hacked and they said they couldn’t refund my money. Wtf. Believe you, gone through this years ago, this was the start of the ps4 generation for me. Haven’t looked back and have no accounts with them since.
I've been through this before. Playstation is evil. The lock your saves behind PS Plus. They don't want u to contact them for refunds or any other reason ideally. They are awful. Makes it not worth having a playstation anymore.
They only lock cloud saves behind ps plus, which can be downloaded locally, then you can cancel (they should usually sync anyways). Either way, yeah sony is a pretty shitty company for a lot of other reasons. The save thing is just a confusing thing to complain about to me
@@M_CFV In my situation my saves were entirely uploaded to the cloud, then my ps plus ran out. When i came back to play a month later i had no data on my system and i couldn't download my save data because it prompted me to pay them for ps plus to do so. Infuriating
It's even worse when you find out some of these companies **cough** SONY **cough** illegally (yes, illegally) refuse to honor their refund policy without any legal repercussion.
This is one of MANY things Sony needs to fix. Thier worried about piracy, and yet these issues are created because of shoddy licensing and policy in place.
My guy should try to navigate the USA IRS page. I tried to set up a Online Payment Plan to pay my taxes a couple years ago and they make it literally impossible. For months I tried to make it work, talking to the IRS on the phone, doing the online chat support, everything I could do. I had to take the big hit and pay it all at once (because that's what they want you to do and designed it that way). If you remove any face to face, the side that can say no always wins.
Back when PS changed their storefront, I bought a year pass, when I was trying to get something else. They didn't refund, and I haven't bought an online pass since.
That’s a shame. Sorry to hear that happened wood. I’m grateful for Steam and Xbox for making their return policy simple. I’ve never had an issue when I ask them for a refund.
Not steam Australia, just tried to return a game, played less than 20 mins before asking for refund, got a rejection saying there is nothing wrong with the game under Australian law
Funny. I wanted a refund on Dragon Ball FighterZ because it was advertised as the "ultimate edition", but half of the dlc was missing. They refused a refund because I already installed the game so the sale was final. A while later I bought the Forza Horizon 4&5 bundle for $8,- which was a mistake on ms's website. But guess what? Next day, the games where removed from my Xbox account, even though I had already installed and played them.
I don't know but I bought a game that didn't really function off steam. I spend most of the 3 hours of "play time" trying to get it to work. Tried for a refund through steam explaining the game kept freezing or would just not give me a back button to get out of screens that I needed to go to progress the game so then I spent time trying to get the buttons to come back before having to force quit, go back into the game replay 30 min of game to get back to that spot just to have the buttons dissappear again. Steam told me no because I played more than 2 hours. The days steam gives you is reasonable but 2 hours may not be enough time for you to find out a game is completely broken and ypu can't play it and then spend like an hour and a half fighting with it yourself before you give up so you probably only actually played about 45min of those 3 hours and you still can't get your money back
Is this an issue between US and Australia regions? I imported a physical JP region game which I play on my main Asia region account. Then I bought the DLC from the JP PSN store and it's still working fine after switching back to my Asia account
Steams refund policy changes everything. I am slowly moving my entire library over to Steam simply due to their refund policy. Sony is showing its cracks recently when it comes to their relationship with their consumer base. Its not looking good.
Kinda silly that the physical disc is region locked anymore, since the PS and Xbox discs are basically glorified license keys these days (but I still vastly prefer buying physical). Also, I love the Christmas-y Triforce on the wall in the back.
All this for $10 lol
$25*
One thing you didn't mention is after 2 hours on steam they do it case by case so if you fight with the game settings for a while to make it not run like trash they may still give you a refund
😂😂😂
I wonder what business the other 300 people on the queue had?
10$... not to mention not knowing how many other hundreds or thousands of customers on hold for the something.
No refunds. No ownership. And we all keep throwing money at them and wonder why things are getting worse
Exactly my point!
True 👍 ... 😂 i bought batman knowing ill eventually lose it lol 😂 but it was cheap and discounted ..im guilty 😔 😭
So stop.
We can’t help ourselves sometimes nah most of the time
@@YaaSalty...0_o i can't stop im a brainless consumer
IMO both Sony and Nintendo should be investigated by government bodies over their global refund policies, I think they have to breach consumer rights in some way.
at least here in canada there are no laws in place for refunds other than for a defect in the product and even then stuff like what wood did could be argued that it was customer error and not a defect now do i think there should be laws in place for refunds ya i do but that would be a long road to get to that point and we defiantly aren't there now
There is no such thing as consumer rights in the US, which is where these companies meet their largest markets. The few, dying consumer rights laws we may sort of have are NEVER enforced.
@ That maybe in the US, but consumer rights have never been a strong point there. In Europe though we do have better rights but Sony and Nintendo still pull the same crap.
Here in aus can get a refund from both. Tho you have to push ACCC on them. Tho if you constantly use it they blacklist you. If you say to give credit they more willing cause they already have your money.
they have refunds smh Refund request has been made within 14 days of the purchase. if you played the game you fucked guess what you can't return opened games in stores neither
It's unclear why Sony's support service is so slow for no reason. All they had to do was give the guy the Australian version of Stellar Blade. He already bought the Australian DLC, he already has Australian saves - everything would have worked
I agree, especially since a digital copy would cost nothing for Sony
So true. But I guess that's not what Wood asked for so the support guy didnt even think of that solution. Can't ask them to be too creative...
I tried to get a refund on the Battlefront Classic collection. On release weekend it crashed my PS5 5 times in one play session, the last crash actually shut down my console entirely and left weird colors on my tv screen, which I have never seen happen with any other game on my PS5. I waited in that long queue as you had while I was at work. They wanted to trouble shoot and I said, "I can't at the moment, I'm at work, and frankly I don't want to play a game that is constantly crashing. I just want a refund because the game was borderline unplayable." They refused. I'm very, very careful about buying any game from the PS store now, and if I get digital games, I'm more likely to get them through Steam to play on my Steam Deck. Seriously Sony's Playstation return policy is anti consumer and needs to be called out.
I heard that if you download from a different account and played it on the different account it doesn’t count on your main account but I don’t know if it’s true
why buy Battlefront Classic collection on ps5 if u have the option on steam
@manwithoutmercy maybe he likes the ps5 idk
@@manwithoutmercy Because I have the originals on Steam. I could've gotten classic collection on my Switch as well. Decided to go with the PS5 because I figured there would be a decent amount of people playing on Playstation. Well jokes on me because there is hardly anyone playing multiplayer on classic collection now. Aspyr really fucked up that launch.
When I was a kid, I bought a game on the playstation store because playstation automatically saved my Dad's credit card info. I was a kid and I was dumb but my Dad actually got to speak to someone on the phone, baring in mind I hadn't even opened the game yet because he found out before it had finished downloading. Despite my Dad explaining the situation and the game not even being downloaded, no refund. You would think because of the scenario and the fact that my Dad was speaking to someone not a robot we could of had a chance but no...
Steam refund is on top, basically a 2 hour demo
I've gone beyond the 2 hour point and still got a refund. Steam W
@@RobNemeth Its Sony's behaviour that has made me buy all multi-platform the last few years on my Xbox Series X instead of PS5. Sony messed me around so much with how awkward their non-global support is and how bad their place as a global company is compared to others. Because of this I didn't have Cloud Saves active on the Canadian account because I was paying for PS+ on my UK account to access my PS+ games, but when PS5 Rest mode caused me to have to factory reset my PS5, I lost 5 years of Sony exclusive game saves. That was the last straw.
I loved the PS4 and jumped in on PS5 first at launch, I was close to immigrating to Canada, and it has been the worst experience of any game related issue I have ever had.
Genuinely quite sad Xbox isn't played by enough people as its a nice little box, with actual global accounts..
@@JulianTheGR3ATsame especially when the user agreement is changed as long as you give solid reasoning the support person may give you a pass. Just can’t do it super often.
@@RobNemethyeah companies like Microsoft will generally try not to make it known some of those pro consumer policies in hopes that you don’t know it exists or you assume it’s a policy some other company uses that may not apply to your situation. Whatever saves them a dollar while still being able to say they are for the consumer since they can point to it if they are called out.
@@JulianTheGR3ATi’m the same, i’ve beaten so MANY indie games cause of this 🤣. Tho don’t spam this! Do it like every month if the game is beatable.
So Sony can remove digital games from your personal library whenever they want, but they can't refund a game once the download has started? What kind of Death Star sized loophole nonsense is that?
They found the infinite money glitch 😭
Jesus FN Christ.....NO they cannot remove digital games from your personal library. NO nobody cares about the herp derps who will bring up P.T. the FREE, interactive announcement for Silent Hills...I own ALOT of games that have been delisted and can download and delete them ANYTIME I feel like it. NOTHING that I have paid for has ever been removed from my games library.
Delisting a game is to prevent NEW purchases, it doesn't stop people who already own it from playing it. Im so tired of people spreading nonsense and misinformation. Removing it for purchases does not remove it from people's library nor prevent them from playing and downloading it whenever they feel like it.
You realize Windows is still Microsoft, since you are buying Windows PC games for the Steam Deck.
@@dapperfan44 Not if he doesn't play on PC and Microsoft Store is Windows PC, Steam is any OS the game supports.. Windows, MacOS and Linux.
Sony just copies the kind of policies Apple does with their OS and software tbh
Not exactly to the topic, but I HATE region locking.
I acknowledge the reasoning behind different prices based on region, but still it sucks great time.
As someone who learns language through video games (Japanese), getting the digital version with original/untranslated subs is almost impossible with some publishers. I get that the license for japanese text holds someone else, but I would gladly pay extra few bucks so I can get the original one.
Probably a minority, but imagine: you move to Brazil and all you got on Steam is portuguese version with no english option.
Yeah i totally agree, you'd think in this era of digital nomad it'd be a no brainer to remove region lock. People working at Sony mustn't have traveled much
Sonys refund system is the kid on the playground that screams no tag backs lol
this is one of the reasons i never preorder
I've gotten several refunds from nintendo if you tell them somebody else got a hold of your system and purchased something without your permission they will refund you.
Shame you need to lie about it really
How exactly does this work? Does you need to say that it was a stranger specifically who bought it? Do you need to have not opened the game at all or could you try it out and then refund it?
@@furiousdestroyah9999 probably you just need to say it was a kid, cousin, nephew, neighbour child, something to that effect.
@furiousdestroyah9999 they could have theoretically played it for hours and you will still get the refund. As long as it's within a reasonable time of you noticing it they will give you the refund
@@ughaghost i told them my friends got drunk and started getting stuff on my account
Also PlayStation support is awful, my experience with delayed delivery on my ps5 30th anniversary edition was so bad. I sat in support queue line number 96 for 4 hours and then when I got to line 0 it said no agent available and auto ended my support chat 😭
Imagine you went physically, you queue'd up, your turn came and they said "Aight it's X hours we're closing, bye-bye." 😂
@ bro it was tragic 😭 all that for 15% off coupon 💀
Report this to the FTC because this is definitely anti consumer fraud or something.
it should be reported. I don't know about the US but in the EU it wouldn't be legal for sure
😅😅😅😅😅if only the ftc wasnt complete hogwash
I've actually been able to refund a game from Nintendo (Sort of) I had planned to use my NSO voucher to redeem Totk and Pikmin 4, however on accident I had used the voucher to buy Xenoblade 2 when redownloading it (which was strange because I already had it) so anyways I wasn't exactly happy that I had a $70 Voucher wasted, so I contacted Nintendo, they fixed it after 2 hours of complaining, not a fun processs, but yeah, they did return my voucher...and proceeded to delete Xenoblade 2 as well, so I informed them I had owned it previously, and they put it back on my account, and that was about it, but that was WAY to hard just to simply return something
Their policy is arbitrary nonsense. If they followed it how can anyone explain all those Cyberpunk refunds? Sony don't deserve your money if they're just going to act like clowns.
They only refunded cyberpunk because the PR of NOT doing so would be worse then the money they would lose on the refunds. And then they still removed the game anyway.
I got a refund from the Nintendo eShop once... I think I downloaded it, realized the storage requirement was much higher than I thought, and decided to get the physical instead. Nintendo support asked some questions but ultimately I had no issue getting the refund. Maybe a day or two after purchase.
I had opposite with Nintendo after accidentally buying the Digital version & they refused as the download had started
I had similar experience with PSN support too. 1st contact, it was disconnected due to inactivity. 2nd contact, they told me they will open a ticket on my case but they lied. 3rd contact, they ask me to wait while they check and disappear for 15 minutes and the chat auto disconnect due to inactivity. 4th contact, I've queued for 40 mins and the queue was cancelled when I'm finally next in line because they are closed. I swear on that day that PS5 is my last console with Sony after supporting them for decades, no more.
Yup, they actively do not want to talk to their customers as it costs them money to do so. They actively do not want to give refunds because it loses them money. Join me in selling your playstation 5 and just get a pc lol
I had a similar experience when I bought ELDEN RING from the Thailand region store. I’m not a Thai speaker, but I live in Thailand.
Normally, game titles include language indicators like TEKKEN 8 (Chinese, Korean) or TEKKEN 8 (English, Thai), or they don’t include anything, which usually implies the English version. This helps me identify which language version I’m purchasing.
With ELDEN RING, however, there was no language indicator. I assumed it was the English version, but it turned out not to have an English language option.
When I tried to request a refund, Sony’s refund policy became a major frustration. They don’t allow refunds if you’ve even opened a downloaded game for one minute, which I find ridiculous. That experience pushed me to ditch Sony consoles entirely, despite having grown up with and loved them. I switched to PC instead.
Only refund king is steam
Also Xbox
@ thats true
GOG
@manwithoutmercy 100%. One time I refunded a game after I couldn't get it to run smoothly and there were no questions asked. The fact they're so trusting when they offer offline installers too, top tier.
If they want us to go to all digital, they really need to update their return/refund policy (like Steam/Xbox)
One of the top 3 reasons I buy physically. Used games from GameStop can be returned for up to 14 days, no issues.
Steams refund policy is good now, but it's only that way because of EU laws. If these companies had a choice, they wouldn't give us a refund at all on digital goods since they hold all the control. Epic and Meta both have similar refund policies as well.
Steam does have a refund limit, I've done like 5 refunds in like 3 months and I got a warning that future refund requests might be declined. These were all games with 0 play time bought during a sale. I didn't bother risking it further, but yeah it's not unlimited refunds. You will get flagged.
the fact they are refusing to refund a DIGITAL purchase and saying things like: "you can't open the DIGITAL game" wtf
Wood, you shouldn't need to create a US account - this isn't your fault in any way. Not when nearly every other services out there lets you change region: Xbox, Amazon, Switch, Stream, etc. I've been moaning about this for 5 years but never found anyone else complaining, so thank you for the solidarity.
As someone with hundreds of PS+ games locked to my UK account the fact I have to jump through hoops to buy a PS+ subscription in a currency I no longer have access to is insane. I did make a Canadian account and considering PS+ subscriptions aren't shared between accounts, you'd have to buy it twice to hey access to cloud saves, new PS+ games etc. Its absolutely moronic business practise.
Im the same 😭 I have to buy a PS+ subscription on my Canadian account just so I can retrieve my saves on old games, while now I live in France and having to buy new digital games on my french account. It's a nightmare but for the life of me I cannot let go of my canadian trophies and games
@@GoldChocobo77 I feel for you. I wasn't entirely able to let go either, until recently. It was more a gradual shift to more Steam, Xbox and Switch. I realise I have the luxury of owning all those devices to make that switch from Sony easier.
I do occasionally regret not having access to PS+ titles, but its been so long without me needing to play them, it eventually got easier.
I still play Sony exclusives on the PS5 or PSVR2 games when something good comes out, and in those cases it certainly pains me again!
Funny thing, I have never had to wait in a queue for Playstation Support even after contacting them atleast three times, I genuinely wouldn't be surprised if those 300 people in that queue weren't even real lmao
These companies will ALWAYS make sure you hit that point of “the money I’m trying to get refunded isn’t worth the TIME I’m spending on this”
I’ve found that no matter what a policy says, if you’re willing to wait on the phone long enough and talk to enough people, you can usually get any purchase reversed. The big hurdle though, as we found out here…. is that they put up so many roadblocks that it usually isn’t even worth it in the end. Super fucking scummy
The same happened to me, I bought 2 dlc that didn't work and gave up after talking to 5 different people at Sony, I was passed to other departments in other countries and then rejected.. Lesson is to not buy DLC,
A quick story about Ubisoft and specifically uplay and Ubisoft connect. You see there is only one reason why they only sell those games on those service(or at least used to) it’s so they can make their own refund policy being almost identical to PlayStations. Also I’m not sure if this story was about Ubisoft or ea. horrific companies either way
I have had an extremely comparable experience with the windows store on PC. Really wanted to play tetris effect and it was a winsdows store exclusive for a while. I opened the game, but it didnt run as my computer was not good enough at the time. they refused to give me a refund because I had opened the game. Never buying from anywhere but steam again after that.
As unfortunate as all that is, I can think of a lot of cases where companies gate keep refunds through hoops and hidden links/ phone numbers, but I think if you tried hard enough you could have, at the very least, fought for you money back in PlayStation store credit. But like you said it’s a matter of “is all this time spent really worth the money I’m trying to get back” but hey $25 dollars in video game store credit of any kind is always nice
I had to talk to a meta enployee for three hours to get a game that came with the console but i couldnt redeem because of age restrictions
It technically wasnt a refund though
If the disc you bought is from the US, and also purchased the DLC from the US account store page, those regions do match for both disc and DLC content. All you need to do is set the US PS5 account with the DLC you bought as the primary account on your PS5 system, and you should be able to play on your Australian account.
This whole thing is giving "tag no tag back!" Vibes
This is good to know. If these companies want consumers to adopt this model, this is the kind of shenanigans that needs to be resolved. I bought Nick All Stars 2 and it crashed constantly and I had to go to bat with Nintendo support to get my $60 back. It was a nightmare.
I heard a 30-minute wait out of a 300-person queue and that sounds wonderful. I've waited 1.5 hours for the VA to pick up in an 8-person line
Hearing this just make me think how much better Valve does it with steam, bought a game once and it didn't work with my one controller properly, asked for a refund and got it back.
Once bought a game, next day it was 80% off, asked for a refund for I wouldn't have paid the original price if I could have got it on sale, instant refund.
And another time I bought a game + DLC bundled, launched up the game and didn't really like it, asked for a refund, got my money back.
I once had an issue outside of steam with a game not working, while they eventually fixed my issue, it took 3 months of e-mail to get my issue resolved (Mojang).
Generally these companies just tries to make so many hurdles that the customer gives up for it's just not worth it.
The only one live chat support I've dealt with which went smootlhy was with EA of all things... my account many years ago was locked on settings, took 3min and they fixed it.
Them not giving refunds is especially sinister and ironic bc they happily stop support of games and cut off your access to them whenever they decide they aren’t maintaining an online shop anymore.
From my experience you gotta get annoying for them to see what they can do for you. That’s with any customer service really. I worked as an agent and some other agents don’t care and do the bare minimum even though they can escalate the case or see what exceptions they can make for you. I’d call again and see what agent you get
Yup, the download that starts automatically and immediately with no way to opt out... That is the thing that makes any refunds impossible. It annoyed me so much but my channel is small and only like 1k people heard me complain about it. Glad you're speaking about this.
That's wrong. After checkout you have to manually click download
@@M_CFV I've definitely had games auto-download after purchase in the past.
This video was super educational, seriously. Thanks for sharing your experience and all the detailed explanations. It's so important to know this stuff as we move into a fully digital era. I'll definitely keep this in mind next time I buy something on the PS store; it's always better to be informed.
Preordered a game a few years ago. Realized I didn’t think I would like it. Tried to return it. Turned out it was the day the game released, so the game had download to my PlayStation automatically at midnight. They wouldn’t refund me. Years later, still haven’t even opened the title screen.
Literally been having a 2 and a half year argument with Nintendo because I want a refund for one game in the whole like 20 years I’ve been playing Nintendo products.
I had a problem, as I bought Xenoblade Thorna as DLC directly from the e-shop of Nintendo, but doing that, It didn't unlock all the missions and extras into the original Game, So I had to bought Again the DLC, now from the menu ingame, so it can be checked and unlock the extras... I was unable to get the refound sadly.
I paid for PlayStation Plus for a year without realizing it, and when I chatted PlayStation support, they gave me a full refund for 1 year.
Wow
How do you notice...
I bought “A little to the left” for switch confusing it with “unpacking” and immediately realized upon booting it up that I bought the wrong game. Despite my best efforts, Nintendo was unwilling to refund me, so I guess I have two new games now 🤦
I have never had a single issue refunding a game on Steam. I always get my money back. Anywhere else it’s hell trying to get it back.
I use to do PlayStation support, the worst refund requests were from angry parents wanting refunds for kids buying vbucks.
I don't miss the job.
Just getting to the part in the video about opening the game. Agents are able to see how many times the game has been opened, how many times, and IP address. So when Billy is asking for a refund and says he hasn't played it, you could see he's really played it for 10 hours.
I've only ever got Nintendo to actually refund me because of one of my state's laws about purchase refunds that I had looked up, and told the CS rep about. They CAN do refunds, but you have to fight them tooth and nail to get any refund.
Same. But it sucks that so many ports on switch just don't work and it is a constant issue
This happened to me.
I bought Mortal Kombat 11 for PS4 from a local seller. Turns out it was an European copy. I had bought some DLCs and they didn't work since my account is American.
It took me like a week to know what had happened. Finally I got an American copy and sold the European one.
All the frustration is done on purpose. Its like with gambling sites, they make it as easy as possible to deposit money but if you dare want to withdraw from an account you need give them every personal identifying document under the sun to do so.
I had a great refund experience at humble bundle. Bought rockstar's Bully game there because it was a little bit cheaper than on steam. After paying for it and a few other games, I found out i could only redeem it on Rockstar's own launcher. Well i didn't want to do that. Went to their support page, opened a ticket with all the requested information including the reason that i didn't want to have it on different platform, within like 12 hours i got the message they refunded me the money of the game and wished me a nice day.
Didn't need to explain or fight over it. As a happy customer i will surely buy more games here in the future.
I think steam has the advantage in that they don’t sell any physical games, when every single sale goes through your digital store it’s a lot easier to have these refund policies, it is one of the few advantages of leaving physical behind.
This remind me of that one time I was drunk and accidentally bought Gran Turismo 7 and The Crew 2 on sale. I couldn't refund the games the next day because both games were pending on download while COD was still updating. I haven't bought any PS game since.
My buddy just did this same thing. He was playing Star Wars Outlaws and bought the Wild Card DLC. They also worded it like it was included with the game. So when he made the purchase, Sony pretty much said "not it!" It's also in the same sense that to play the Wild Card DLC, you have to do finish a specific quest that Ubisoft is terrible at explaining to the consumer.
You know they can look at how long something has been played or whether it's been played. I'm sure they're privy to more information than we think we give them. Reality is he hadn't even put much time in the base game, accidentally bought the DLC and got stuck with the DLC. Hell, I've put in probably 3x more time in SW Outlaws that it would probably take you to finish the quest if you only stuck with main quest lines and I still haven't gotten the quest in my play through.. and I have the DLC through Ubisoft Creators Program.
I really don’t get why Sony doesn’t let you refund a game if you installed it, like i wish i could refund Star Wars Outlaws because i forgot Ubisoft forces you to sign up with their account, how would i know that if i didn’t install the game first?
I tried getting a refund for farcry4 back in the day, because I ran into a game progression breaking glitch, and their solution was to just redownload the game and start over, but I was already significantly hours into the game and just wanted a refund for it instead....needless to say ubisoft never paid up lol
I had this happen to me when I accidentally bought the European version of Final Fantasy XVI. I bought the DLC, but the game wouldn't recognize it. In order to be able to play it, I had to make a European account, purchase British pounds from a third party website, use it to buy a Playstation gift card on my other account, buy the DLC and then play it using account sharing. I was able to get a refund on my original DLC purchase by calling them. But the whole thing was such a huge pain in the a that I want to make sure I never buy a game from a different region ever again.
Is it still happening where once you buy a physical copy of a game and you break the plastic seal then you can’t return it?
This might be due to a concept in finance called transfer pricing. When the purchase is done between different regions. This is a very complicated law but conceptually makes sense. When you pay in AU dollar on AU website but trying to play in US region with US region login, the legal issue is who should be getting the sales credit i.e. AU entity(where it was purchased) or US entity(where the service was being consumed)
Sony wouldn't even give me the points for a purchase. I bought a game when they changed their PS Stars policy (no notification on the console whatsoever), and they're like, well you didn't accept the new terms so you're not entitled to the points 🤬
Dude, story of my life. I got a $10 game I forgot that was in my cart and just wanted a refund (I bought 10 games at once). I had to sit through this nonsense but finally got my refund.
Hair flipping the button landed me in the hospital with a fractured skull and shattered ankle
In Brazil we actually have the RIGHT to refunds for ALL online purchases (physical or digital) within 7 days of purchase.
The law grants us the right to give up on a online purchase within those 7 days without having even to give a reason for why I want to get a refund, you just need to make sure to not play "a lot" of the game otherwise they can say you're acting in "bad faith" and refuse.
All gaming companies used to have a hard time with this so for a long time we used to have a bunch of lawsuits because of it, but nowadays stuff are more chill, I can just hop into a chat and refund (yes, it works for even nintendo games)
Can you actually call them. Usually when you actually talk to someone, more can be fixed. Also be polite and use sentences like... How can WE fix this? This works like a charm...
I tried to refund a game with nintendo last year because in my purchase confirmation email it talked about a 14 day return policy. Well I called them and they explained that you sign away your right to a refund when purchasing. You know that little "i agree" box you tick before you confirm your purchase. Yeah you agree to not be eligible for refunds.
it’s insane to me that Nintendo has the worst policy that being no refunds whatsoever for any digital purchases
Something sneaky PS does too is I think they set you up on auto renew for online play and I didn’t know that, so I got an email saying your online had been paid I immediately called for a refund because I didn’t want it, literally the same day it was bought and they said I couldn’t do anything about it. I purchased it the previous year with CDkeys for like 45 and they charged me the full price of 60 on some auto renew that I never knew I was on. So fucked.
I remember having to call Sony just to close a compromised account (accessed via external login). I had to sit on hold for about two hours. Never got solved.
Hi Woods. I hope you have some time to read this as this might be a bit long. Just like to share some inputs regarding Playstation DLCs
DLCs are indeed region locked. If you plan to buy DLCs, especially for your physical copy, you have to make sure that you are buying the DLCs from the PS store that matches the region of your base game. Most of the DLCs are account shareable. This means you can purchase the DLC using your US account, download and install it, then play it on your main account (Australia account). This should work so I’m not sure why you said in the video that it did not work for you. I recommend you give it another try.
As for refund, what they said regarding your Australia account is correct. The support you contacted can only help you with the US and Canada account. You should still be able to file for a refund for the DLC you bought from your Australia account but you have to contact the correct support region. In your web browser, the address is locked to “en-us” since you are currently located in the US. You have to manually change the web address to “en-au” instead so the site will redirect you to the Australia support page. You can also connect to VPN that directs you to Australia instead of manually changing the web address. You should be able to file a refund for the DLC afterwards. Just tell them you bought the DLC from the wrong region.
I am from the Philippines and this has been a constant pain point for most of my fellow Playstation gamers. Disc copies sold here comes from all different regions. Most of the copies sold here are region 3 (Singapore), but there are also some copies from other regions such as region 1 (US/CA), region 2 (Europe), region 2 (Japan), region 3 (HongKong)region 4 (Korea). So whenever we want to purchase DLCs for our game, we always have to make sure that we are buying it from the correct region. It also gets more complicated if the game is published by Bandai Namco. Their games for R3 Singapore is different R3 HongKong (no English language support). I accidentally bought a DLC for Dragonball Fighters using R3 HK account but it seems that my copy is R3 Singapore. I was able to successfully ask for a refund for it then I purchased the DLC using an R3 Singapore account. That finally worked and was able to play it.
Sorry for the long response. Thanks for reading until the end. I hope this helps. Happy gaming!
I believe that if somebody was willing to invest their time and money into suing them over this kind of situation, that they would have a pretty strong case. Enough so to revise refund policies in a positive way for consumers. That is just ridiculous that you had to go through all of that to still not get the refund. The value is in the DLC itself. You not being able to see the DLC at all automatically makes it an uneven exchange for you. You paid money for no product. Totally unfair.
So I had my son spend 100 dollars on fortnite and didn't realize until the next day. That evening, when I got home for work, I called xbox customer support and was able to get a full refund with no fuss at all.
As someone who works in a call center, I feel bad for those agents working with PlayStation. Hearing Wood's experience, it must be hell behind that screen.
I just don't understand why they all aren't like Steam. Absolutely horrible consumer practices.
Steam is owned and run by actual gamers the others are run by executives who only care about money.
Epic refund is trash. It's the same in time frame as steam, BUT they don't refund the money. They instead give you points to use towards their store. Haven't bought a game from them since.
Makes sense to boycott that store now, they do give a couple games free every month tho
Sadly, you can't apply human sentiment to a corporate return policy. Doesn't matter if you bought 20 games already, the automated return system doesn't know any better.
From my experience, I get a button if I want to start downloading or not after a PSN purchase. I never had the experience of where it was automatic.
Remember why the ps5 pro exists, no disc drive means they will continue to take the mick out of consumers with no alternatives whatsoever 😮😮
"Rule of Acquisition #1: Once you have their money, you never give it back!"
- Quark (Star Trek: Deep Space Nine)
I found out the PS5 region thing when I bought a European physical copy of Klonoa Phantasy Reverie since there wasn't a physical copy in the states. I wasn't able to upgrade to the PS5 version advertised on the box because of a Pegi.
If a problem happens, and you don't get money back. The last thing you do is a chargeback.
Exactly why i prefer to buy physical from the shops because if faulty you are entitled to a refund or exchange
Reason i dropped sony, here in Australia and had to fight for a refund on my sony account when hacked. They said the best they could was sony credit. Instantly used ACCC on them. Got my money back and instantly DELETED my sony account. Never bought anything online with them. Used for online sub. I was hacked and they said they couldn’t refund my money. Wtf.
Believe you, gone through this years ago, this was the start of the ps4 generation for me. Haven’t looked back and have no accounts with them since.
I hate the way you have to jump through hoops. It's so scummy the way they try to make you just give up.
It's more than scummy; it's illegal.
@PlazDreamweaver it can be both scummy and illegal 😜. Really awful it's like this
I've been through this before. Playstation is evil. The lock your saves behind PS Plus. They don't want u to contact them for refunds or any other reason ideally. They are awful. Makes it not worth having a playstation anymore.
They only lock cloud saves behind ps plus, which can be downloaded locally, then you can cancel (they should usually sync anyways). Either way, yeah sony is a pretty shitty company for a lot of other reasons. The save thing is just a confusing thing to complain about to me
@@M_CFV In my situation my saves were entirely uploaded to the cloud, then my ps plus ran out. When i came back to play a month later i had no data on my system and i couldn't download my save data because it prompted me to pay them for ps plus to do so. Infuriating
It's even worse when you find out some of these companies **cough** SONY **cough** illegally (yes, illegally) refuse to honor their refund policy without any legal repercussion.
This is one of MANY things Sony needs to fix. Thier worried about piracy, and yet these issues are created because of shoddy licensing and policy in place.
My guy should try to navigate the USA IRS page. I tried to set up a Online Payment Plan to pay my taxes a couple years ago and they make it literally impossible. For months I tried to make it work, talking to the IRS on the phone, doing the online chat support, everything I could do. I had to take the big hit and pay it all at once (because that's what they want you to do and designed it that way). If you remove any face to face, the side that can say no always wins.
I would have knew I wasn't getting a refund soon as I had to talk to a chat bot lol
Back when PS changed their storefront, I bought a year pass, when I was trying to get something else. They didn't refund, and I haven't bought an online pass since.
Same issue I had when moving from the US to the uk and back again. Cut my losses and got rid of any games or hardware I got from the uk.
connect a VPN to your router and change your 'Location'
That’s a shame. Sorry to hear that happened wood. I’m grateful for Steam and Xbox for making their return policy simple. I’ve never had an issue when I ask them for a refund.
Not steam Australia, just tried to return a game, played less than 20 mins before asking for refund, got a rejection saying there is nothing wrong with the game under Australian law
Funny. I wanted a refund on Dragon Ball FighterZ because it was advertised as the "ultimate edition", but half of the dlc was missing. They refused a refund because I already installed the game so the sale was final. A while later I bought the Forza Horizon 4&5 bundle for $8,- which was a mistake on ms's website. But guess what? Next day, the games where removed from my Xbox account, even though I had already installed and played them.
I don't know but I bought a game that didn't really function off steam. I spend most of the 3 hours of "play time" trying to get it to work. Tried for a refund through steam explaining the game kept freezing or would just not give me a back button to get out of screens that I needed to go to progress the game so then I spent time trying to get the buttons to come back before having to force quit, go back into the game replay 30 min of game to get back to that spot just to have the buttons dissappear again. Steam told me no because I played more than 2 hours.
The days steam gives you is reasonable but 2 hours may not be enough time for you to find out a game is completely broken and ypu can't play it and then spend like an hour and a half fighting with it yourself before you give up so you probably only actually played about 45min of those 3 hours and you still can't get your money back
Imagine a world we get to sell our digital games? But they probably will give us GameStop level prices for it
Is this an issue between US and Australia regions? I imported a physical JP region game which I play on my main Asia region account. Then I bought the DLC from the JP PSN store and it's still working fine after switching back to my Asia account
The region locking is that type of backwards policy I'd only expect from Nintendo.
The ironic thing is that switch is totally region free. So Nintendo is actually the better company in that regard.
Steams refund policy changes everything. I am slowly moving my entire library over to Steam simply due to their refund policy.
Sony is showing its cracks recently when it comes to their relationship with their consumer base. Its not looking good.
Kinda silly that the physical disc is region locked anymore, since the PS and Xbox discs are basically glorified license keys these days (but I still vastly prefer buying physical). Also, I love the Christmas-y Triforce on the wall in the back.