This is really great ... thanks so much for posting this video ... I completed my email packages and workflow in such a short time .... keep em coming ... I will definitely upgrade in the future!!
Thanks so much for these helpful webinars! 🙂 You've mentioned that the photographer can assign multiple galleries to one client. Is that automatically done by assigning them main client to the respective gallery? They will be able to see all of them in their account but am not able to see my clients' profiles, right? Appreciate your help!
Hi! where is the other video for branding and the online store? You had mentioned it would be in another video but I couldn't find any other videos. Thanks!
Hello Jessie! You can find all webinars via the webinar collection using the link below. The actual webinar you're looking for is called Setting Up Your Client Store: th-cam.com/play/PLd0j6eSdRa79XJ4CFZdaEbeOpPoMpu7dF.html
@@empoweringher79 Unfortunately, Pic-Time does not offer phone support at this time. We offer live chat support via the Pic-Time website by selecting the chat icon in the lower right corner of the screen. You could also look into scheduling complimentary group meet with a member of Pic-Time's support team and other photographer's who have also signed up for the meeting. If you want to use this route, please use the support@pic-time.com email address and request the link to sign up for the Guided Group Meetings
Could someone please explain how to set up paid digital downloads in the situation where guests cannot download for free? and how to enable this in a price list?
Hello Dave! I would recommend taking a look at the following knowledge base article discussing the topic of selling high res downloads. pic-time.kb.help/how-can-i-sell-high-resolution-digitals-through-my-gallery/ Thanks!
Still struggling to upload from LR to PicTime. Its really NOT as intuitive as is suggested, and the tutorial video is outdated, so there is no current video guide to explain how to use the plugin properly. Hence, I'm all over google and TH-cam trying to figure it out
Hi Evan! Sorry to hear about that! What version of lightroom are you using? We suggest reaching out to the livechat and they can help you get it sorted.
Hi thanks for this amazing Video. I really appreciate it. I have a question, around minute 12 she talks about the JPG optimizer. Is there any option that I can turn this off? Thanks so much for your answer and work. Keep on the great Videos! 😉👍
Hi Martina! You can learn more about our built-in JPG optimizer here: pic-time.kb.help/projects/what-is-the-image-optimizer-on-the-uploader-app/ If you would like the JPG optimizer to be turned off for your galleries you can reach out to our support team via the LiveChat in your account.
Hi! I am very interested in Pic time but this comment on another review of pic time really worried me....can you please clarify if photos are permanently deleted or just temporarily disabled if credit card for some reason is expired? Thank you!! Warning: I used PicTime for about 2 years. Had about a dozen galleries. My credit card on file lapped sending me back to the "free" version. My galleries exceeded the space limit for the free version so they deleted all my images. Yes, all of them... not just enough to drop my data back to the amount allowed in the free version. Yes, permanently. Not just rendered in accessible until I got a new credit card on file... just gone. Easily a hounded hours of work populating the galleries, maintaining them as well as the shop... gone. This to me is a deal breaker. I will never use or recommend PicTime again.
Hi! If your account is reverted back to a free plan, after a few months any older projects would be removed to get you back to the 20gb storage limit. If your credit card on file doesn't work anymore you'll be emailed about it, and before/after your account is reverted back to a free plan you're emailed as well if any projects are going to be removed. And in general we keep projects on the servers three months after they are deleted so that if you accidentally delete a project we can usually recover it for you.
Hi! We generally suggest uploading original/high resolution images so your store orders will have the highest quality. You can control how big the downloaded file is for the client. Feel free to reach out to our livechat as well if you have any questions!
Hi! Feel free to reach out to our livechat (the little chat bubble on the lower right hand corner of your photographer dashboard) and they will be able to help you out!
Hi Juli! Feel free to reach out to our livechat on the site and they can help you out specifically! In general you can set up the sneak peek through the Gallery Setup tab of your project.
There are a few additional features since this video, but the main setup is still current! Feel free to reach out to the livechat if you have any questions on how to set up your account.
Hi! You can go to the Share tab in the project and click the Send to Client button to see the email! If you'd like to customize your emails, you can go to your Settings > Email Packages. If you reach out to the chat they can point you to some help articles to get it all set up!
This came right on time as I am transitioning
Ahhh, this is such a learning curve coming from pixieset; definitely excited for it though, I always hear amazing things about pic-time.
This is really great ... thanks so much for posting this video ... I completed my email packages and workflow in such a short time .... keep em coming ... I will definitely upgrade in the future!!
great video. i plan to get more professional !! this is awesome
Thanks so much for these helpful webinars! 🙂 You've mentioned that the photographer can assign multiple galleries to one client. Is that automatically done by assigning them main client to the respective gallery? They will be able to see all of them in their account but am not able to see my clients' profiles, right? Appreciate your help!
Hi! where is the other video for branding and the online store? You had mentioned it would be in another video but I couldn't find any other videos. Thanks!
Hello Jessie! You can find all webinars via the webinar collection using the link below. The actual webinar you're looking for is called Setting Up Your Client Store: th-cam.com/play/PLd0j6eSdRa79XJ4CFZdaEbeOpPoMpu7dF.html
@@PicTime_us Thank you!!!
@@PicTime_us Is there any way to have a phone call with online support? I have some very important questions to ask before I purchase pic-time.
@@empoweringher79 Unfortunately, Pic-Time does not offer phone support at this time. We offer live chat support via the Pic-Time website by selecting the chat icon in the lower right corner of the screen.
You could also look into scheduling complimentary group meet with a member of Pic-Time's support team and other photographer's who have also signed up for the meeting. If you want to use this route, please use the support@pic-time.com email address and request the link to sign up for the Guided Group Meetings
Could someone please explain how to set up paid digital downloads in the situation where guests cannot download for free? and how to enable this in a price list?
Hello Dave!
I would recommend taking a look at the following knowledge base article discussing the topic of selling high res downloads.
pic-time.kb.help/how-can-i-sell-high-resolution-digitals-through-my-gallery/
Thanks!
How can I upload photos in my Gallery when it shows a flashing red circle? My PicTime Uploader App is not opening..
Hello!
We would recommend reaching out to live chat or contacting support@pic-time.com to inquire about troubleshooting help for your uploader.
Still struggling to upload from LR to PicTime. Its really NOT as intuitive as is suggested, and the tutorial video is outdated, so there is no current video guide to explain how to use the plugin properly. Hence, I'm all over google and TH-cam trying to figure it out
Hi Evan! Sorry to hear about that! What version of lightroom are you using? We suggest reaching out to the livechat and they can help you get it sorted.
So in other words I set up my photos on your website and I have to bring clients and on top of that I have to send you money.
Hi thanks for this amazing Video. I really appreciate it. I have a question, around minute 12 she talks about the JPG optimizer. Is there any option that I can turn this off? Thanks so much for your answer and work. Keep on the great Videos! 😉👍
Hi Martina! You can learn more about our built-in JPG optimizer here: pic-time.kb.help/projects/what-is-the-image-optimizer-on-the-uploader-app/
If you would like the JPG optimizer to be turned off for your galleries you can reach out to our support team via the LiveChat in your account.
Can my clients choose photos without downloading them?
Hi! I am very interested in Pic time but this comment on another review of pic time really worried me....can you please clarify if photos are permanently deleted or just temporarily disabled if credit card for some reason is expired? Thank you!!
Warning: I used PicTime for about 2 years. Had about a dozen galleries. My credit card on file lapped sending me back to the "free" version. My galleries exceeded the space limit for the free version so they deleted all my images. Yes, all of them... not just enough to drop my data back to the amount allowed in the free version. Yes, permanently. Not just rendered in accessible until I got a new credit card on file... just gone. Easily a hounded hours of work populating the galleries, maintaining them as well as the shop... gone. This to me is a deal breaker. I will never use or recommend PicTime again.
Hi! If your account is reverted back to a free plan, after a few months any older projects would be removed to get you back to the 20gb storage limit. If your credit card on file doesn't work anymore you'll be emailed about it, and before/after your account is reverted back to a free plan you're emailed as well if any projects are going to be removed. And in general we keep projects on the servers three months after they are deleted so that if you accidentally delete a project we can usually recover it for you.
All I'm trying to figure out is how can I see the image quality after I upload, and why my client cannot download the file without losing quality
Hi. What size is best to upload images to picture gallery?
Hi! We generally suggest uploading original/high resolution images so your store orders will have the highest quality. You can control how big the downloaded file is for the client. Feel free to reach out to our livechat as well if you have any questions!
Uploaded won’t install Can’t see how I get the slideshow to play. How to I get my uploaded photos to kook like a gallery? Just seems to be stuck.
Hi! Feel free to reach out to our livechat (the little chat bubble on the lower right hand corner of your photographer dashboard) and they will be able to help you out!
Finally got it sorted with help from live chat - thank you.
I need help setting up my pricing in this platform. It’s easy to you all but for me this is confusing.
Hi Vanessa - we also have a video about setting up your store. :) th-cam.com/video/0HNrx50QgY4/w-d-xo.html
Can my clients choose their image before I edit them?
im having trouble creating a sneak peak, can I get help on this?
Hi Juli! Feel free to reach out to our livechat on the site and they can help you out specifically! In general you can set up the sneak peek through the Gallery Setup tab of your project.
This film is current in 2022?
There are a few additional features since this video, but the main setup is still current! Feel free to reach out to the livechat if you have any questions on how to set up your account.
And everyone is not a wedding photographer
how about setting up proofs to be edited?
Hello! You can upload edited spreads with the same filename and the client will be able to see both versions of the spread.
I don’t have the “t” button to add extra description to the scene name
Hi! Feel free to reach out to our online support chat and they can see what may be going on!
Found it! Sometimes the layout is a little different between video and software.
Can I have someone from pic time set up my account?
Where can I see what is in the email. You are going too fast and all the writing is way too small.
Hi! You can go to the Share tab in the project and click the Send to Client button to see the email! If you'd like to customize your emails, you can go to your Settings > Email Packages. If you reach out to the chat they can point you to some help articles to get it all set up!
@@PicTime_us can I see the gallery and change the picture sizes before sending it to the client?
Bom dia.