Home Depot employee in her 70s fired for failing to stop $5K in fraudulent transactions: lawsuit
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- เผยแพร่เมื่อ 27 ต.ค. 2024
- A 72-year-old former Bay Area Home Depot employee is suing the retailer for age discrimination and wrongful termination after she was fired for failing to stop $5,000 worth of fraudulent transactions. Carleen Acevedo was fired from Home Depot last July for "creating a security or loss prevention risk" according to her termination letter. She says she felt scared and intimidated by the person at her register, who was paying with a suspicious card. abc7ne.ws/46CmJJx
#news #homedepot #lawsuit #bayarea #california #abc7news
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72 and still working and worried about paying rent is the real tragedy here.
Welcome to America, where shareholder (which you become as soon as you purchase a single stock) profits matter WAY more than human life
Amen! I was thinking the same
@joegug4751
To me the tragedy is our school system...
Why they left out finances...
Saving and investing for retirement
The real cost of buying all your wants
.and how it can affect your future....
But in reality THEY want us to be consumers driving the economy...
Not savers and investors with a secure future...
She and all of the United states senior citizens deserve much better.
@@JamesHollinger-lt8qxI agree ! they graduate people who can’t read. “ no child left behind “ the worst problem ever. It gives education to children who cannot do basic math. Or understand science, or know history. It’s caused smart kids to become give up out of boredom. And hand diplomas to kids who are not educated. In 25 years it has lowered the standard across the board. And if they need to lower them again for these millions of illegals who can’t keep up our country is just over. Because already we have young adults in their 30’s who have no clue how to handle business of any kind. The union electrician school lowered its entrance exam by 75% and kids are still struggling to pass it. See the gov wants all the illegals to get a free ride through apprenticeship. But they can’t handle it. Already people are getting hurt on job sites. Once all the real electricians retire in another decade there want be anyone truly qualified to do electrical work. And it’s like that in all areas of work. Lower the standard for those who can’t keep up. Graduate them no matter what their test score. It’s wrong and it’s dumbed down society. We need all standard brought back up to what it was 30/ 40 years ago. Even higher to produce the type of people that can run the United States like the greatest country in the world. The American dream is not handing out free cash, free healthcare, free housing, free food. Like the current administration does for all these illegals. The American dream is giving someone the chance to work hard to study hard to achieve their own goals not hand them anything. The no child left behind should have never been started.
No matter how much you love your company...they don't love you back!
and yet, the employee failed to follow policy and repeatedly aided in the theft of thousands of dollars. Hard to love employees that does not have a good sense of responsibility and awareness of theft prevention. she and all employees are trained and and updated on how to spot theft and credit card scams.
A business is not charity
They don’t
If you die they'll have your replacement there before you're in the ground
@@rivalplanetcreature1559 no just mormon
I would never risk my life for a corporation who doesn’t give an eff about me or pay a good wage.
Then you will get fired easily! Her being fired was 100% justified!
@chriskibodeaux9818 How's that boot taste?
You don't consider $22 for being a cashier a good wage? FFS. A trained monkey could do that job.
@@chriskibodeaux9818someone loves riding that corpo rat meat
@@ARedMotorcycle bahahahaha that’s cute! Hows unemployment going?
Retail Stores: You're fired if you stop a shoplifter. We'll also fire you if you don't stop fraudulent transactions.
The lawsuit from injuring or killing a shoplifter is a bigger liability. Than getting insurance payout for stolen items. These Retail services exploit the labor of old people. She shouldn't have been working that department alone.
Gavin Newsom’s California
Damned if you do, damned if you don't.
no, you do not get fired for stopping a shoplifter. you get rewarded for not helping with theft though and repeatedly aiding a felony
That’s when you just lock the register and walk away. You don’t process the transaction. If you’re so scared walk away and call 911. But definitely doing it four times will get you fired because that means she was told not to do it 3 times.
She did the right thing in calling the manager. She was being targeted…
She didn't call until the fraudster came back.
@@jjchan3559 she called out of fear.. someone was already killed at her store! When you defund the law the people breaking it get entitled to crime. Yes he came back for more… the manager never came…..
@@huntergatherer232 She could have played dumb or old and told the fraudster she didn't know how to do a cash transaction on a credit card. She could have walked away and gone into the store and asked for help after the fraudster left the first time. The second time. The third time.
@@huntergatherer232Not the same location. The Loss Prevention employee who was sadly killed was at the Pleasanton location. This story is at San Ramon.
"Someone came to my till and said they wanted 90% off and I was too scared to not do it" get it yet? Her argument is ridiculous and she deserved to get fired lol.
I worked at Home Depot 25 years ago. They will take advantage of you And you’re just a number to them. They worked me 39 hours per week and the manager would come running up saying I had to clock out now so they wouldn’t have to give me full-time benefits. Best part is I needed five days off for family vacation and the manager said if you don’t come in that week, don’t ever expect to work for Home Depot again. I smiled and said sounds good! I’ve been self-employed ever since
My brother works at a nationally known hardware store that does the same things. He works with contractors who make substantial purchases. One day the store manager reprimanded him in front of other employees for working 15 minutes over. My brother, being the quiet and level headed type, just let him finish then said, "In that 15 minutes I completed an $80,000 sale. The next time I can tell the customer that I have to clock out per your instructions and he can come back another time." The manager's mouth dropped open and all the witnesses burst out laughing. He also avoided my brother for months.
They kept coming after me about 1hr of overtime, despite me telling them scheduling me to close my dept same time the store closed was assinine. People would return tools at the last minute and take 5-10min to unload. Then I still had to send my till back. I kept asking to set me at 145-1015 but they kept 130-10 like a bunch of fools. So I'd clock in at 136, which was technically not late - yet after a few months they tried to pretend the rules weren't as such and tried to write me up. They had to pound sand when I refused to sign it lol.
@@agneslong2323 Sweet!
I work for five years and managers are trash. They like drama.
@@opichocal newsflash, 39 hours IS full time. I don't know what state you're in, but anything over 30 hours a week in California is full time. 29 for affordable care act.
The manager not answering is the one who should be fired
Yeah, but if she was really scared, she could’ve and should’ve called for security. She didn’t.
@@AJXOXO-vz1pnI work at Home Depot and we do not have security at a all stores
@@AJXOXO-vz1pnwtf ? Never seen security employees at Home Depot. Are you ok Buddy?
Absolutely ❗️👍
Just because the manager not s swearing means it’s his fault. What if the scaredy-cat employee was dialing the wrong number?
I worked at this company for 16 years & the 1 thing I know is that no cashier should be left alone in the garden center which is far away from help especially given the death of that young man at the other store. Management should be held responsible.
👍
@@maureenwilliford8985 9 years at the pro desk for me
19 years as a salaried manager before I quit because of how poorly they want us to treat our people.
@@Stringsmith Same. I was a retail manager for a few years. At one store, the other managers were pissed at me because I treated the cashiers "too well". Apparently it made the cashiers unwilling to put up with the abuse the other managers wanted to dish out. Someone I knew worked at that store about a year later, and asked the cashiers if they remembered me. They said, "He was always very respectful." That's the state of modern retail. Managers bully and intimidate cashiers as a matter of routine. A few years later, I worked at CVS as a shift supervisor. I was called into the manager's office daily, and they repeatedly falsely accused me, with no proof, of stealing from the company. I put up with that for a few months, then quit. No idea why so many managers think bullying and intimidation is the way to go, when every modern management theory indicates that respect and positive attitudes yield better results.
our cashier is always alone in the garden center at my location.
My mom is in her 70's and still working. THAT is the biggest crime of all. She's also a cashier and has been "reprimanded" for letting fraudulent transactions through. The fact that people can walk into Home Depot and walk out with thousands of dollars in tools is a HOME DEPOT PROBLEM...not an employee problem.
I can’t imagine letting my parents work into their 70’s unless they want to. You need to get your life together and help her. Be a better son.
Why do you let her work.? Snake on you.
Tell your mom she should have put more thought into her retirement. Not other people's fault.
@@GregoryCunninghamsorry to sound like a d-bag but her son doesn't owe her anything, he didn't ask to be born. Thats on her for not putting money into a roth IRA when she was younger.
@@MannyL-g3mit's the moms fault, she should've planned for retirement
Why is there zero information about the actual criminal that committed this credit card fraud?
Because scammers are in a protected class nowadays especially in California. I thought New York was bad but it's ten times as bad over there.
@@Kingslugger718 Absolutely!!
@@Kingslugger718 right
@@Kingslugger718no she is in On it
Inside job @@supme7558
Back in the early 90’s I was working at Payless Shoes and I constantly complained about being left alone to close which was 9PM. After 4 years with Payless I quit and the following week that same store was robbed right before closing. Employee was by herself and he assaulted her and stole her car. I immediately looked at the schedule that was sent out for the moth and realized I would’ve been working that night if I hadn’t quit.
Employees should NEVER be left alone or unprotected! If you’re going to stay open late get security for your folks.
Agree, yet companies do this ALL THE TIME.
Parents with teenage working kids should be very aware - and forbid this !
I worked with the state at a state-run hospital for the mentally handicapped as direct care staff, They left me alone one night to work the whole house 22 residents, I was changing one of them and fell at 1:22 am hurt my back really bad could not move move lucky one of the resident who was high level knew how to call on a phone and knew the numbers to put at 6;00 am got a layer and sued them was out on worker comp for 9 months, they got in a lot of trouble over it
It's a major safety violation to have anyone working alone, if any kind of accident happens to a worker, there needs to be the backup to render aid/assistance.
Mandatory requirements for Const. And so many other trades, all trades I thought.
This was at a Home Depot register in the middle of the day. Very different thing.
I know it was 30 years ago but that's why everyone MUST exercise their second amendment right and CARRY!!!!
"I lost my health care"... THAT is why employer-based health care is utter rubbish.
With $5000 deductible
It looks like cashiers at Home Depot (and all other cashiers) need to have a “panic button” installed at their work stations.
I jus thought the same thing!!!!
Jus like at the banks!
It would definitely help to assist the situation! Literally detour theft too!?
Funny that I was only joking with a cashier at Ace Hardware about having a panic button.
Great idea ❗️👍
Good idea for other instances...The cashiers are trained how to deal with suspicious cards. Check the ID, call a manager and wait. She was fired because she was scared not threatened, scared and ignored the rules. Her fear, of her own imagination lost the store $5k. I would fire her too, if I was confident her replacement wouldn't make the same mistake. I think it's shameful and gross of the woman to file a lawsuit. She clearly doesn't seem to have accepted any accountability for her actions. Further strengthening the argument she deserved to be fired... Lost the store $5k and is now punishing it for holding her accountable. I'll never understand how people can think/operate like this old lady.
Will do no good if no one comes to help.
Country's gone to HELL when a 72 yr old woman has to work,,, just to get by.
a 90 yod orked in louisiana a ex anchor met him and did a go fund me and he got 200k amazing
well did you see the homeless in calif on utube video channels some are really bad she has a home and benefits and job just low benefits she has to have medicare or med advantage
thats every country then.
She has the resources to move and won’t. That’s her choice
JustMe-gs9xi.... When and where in this report did it state that this lady had to work just to get by? Fantasy is wonderful thing isn't it?
I used to work at Home Depot, and We were always taught never to approach a shoplifter. That woman has every right to sue.
If a person is trying to steal you not supposed to chase them or try to stop them, not help them do it.
yeah but this wasn't a shoplifter. This was someone asking her to give him cash from the stolen card, not once but 4 times. She could have done many other things in this instance. She chose to help him steal. We won't know if she was truly afraid, just dumb or careless.
Not what happened! No employer want anyone but security to physically stop anyone! She rang up a sale knowing it was fraud cause she was scared to say something! All she had to do was call her manger over and back away! She should have been fired!
Not what happened! No employer want anyone but security to physically stop anyone! She rang up a sale knowing it was fraud cause she was scared to say something! All she had to do was call her manger over and back away! She should have been fired! And she has no case no lawyer will even try her case!
Congratulayions youre one of the few people witjh a brain.@@lyndsay4153
How can they leave an older female outdoors with nobody nearby or answering her calls??? Thats dangerous and negligent. I hope she wins.
she claimed that. She could have called for a security officer to show up. She could have and should have told the customer to wait until the transactions could be approved by a supervisor as per policy. She could have just turned the thief away.
@@bigbadbubba099 The Home Depot does it all the time at the garden register. They leave females of all ages out there. Even in the winter in California. They sit there bundled up, and have a space heater there. The Home Depot does not give a shit. There is always theft, shoplifting, and roll outs of merchandise all the time. They get hit from organized crime groups. I was shopping in a Home Depot last week, and a flatbed of power tools was being rolled out the lumber doors. When I worked for them, it was a daily problem. Their loss prevention consisted of only one person. They need five to eight loss prevention agents in each store if they really want to put a stop to the theft. In all of the retail stores where I worked their loss prevention personnel did not apprehend credit card fraud suspects.
It's her fault 100%.
@@jamesmckay4573nope. Management do not answer the phone and they have no security out in the garden area. It is usually just one cashier.
Yeah she suppose to get management involved not process it as cash without management not knowing.. doesn’t matter if she was scared if the guy walks away that’s on him it won’t be your fault.
My daughter got fired from Home Depot shortly after she reported employees stealing.
Bullshit. Your daughter is lying. No way any company fires someone for reporting an internal theft.
@@mccalejk2 You must be one of those employees that steal from their employers. The rest of the story is she sent a message to corporate expressing her concerns and they brought in outside people (management and workers) over several months to investigate. They quietly fired almost the entire staff. How do I know this you ask?.. My son also works there and is now a Department Head. My daughter was especially happy that they fired her boss. You know, the one she told. She didn't seek reinstatement because she found a better paying job that she really likes.
@@macplus3339yawn
@@mccalejk2it just happened at my job.
@@mccalejk2 YOU ARE "WRONG" !!!!!!!!!!!!!
That’s why you must never be loyal to any company. One moment your employee of the year the next moment you’re waving your middle fingers goodbye.
Never ever try to stop a criminal for a corporation. Let ‘em do whatever. Who cares. You’re going to put your life on the line for a corporation? Are you kidding me?
I agree never risk your life for work. But being scared isn't putting your life on the line. She was unable to do what home depot requires. Check the card against an ID and wait for a manager. She never said she was threatened or felt threatened. The firing is sad but justified.
that isn't what happened though she did everything lol. she could have said no or left. if you are scared you leave...
Not in CA but in plenty of other states, employees and especially bystanders have every right to intervene and take appropriate action. This is why literally nothing is locked up in my area.
@@mattrebholtz3869Wait so her coworker getting shot a week before for trying to stop fraud isn't enough of a reason to be scared?
@@jarg8 absolutely a good reason to be scared! Not a reason to break the rules. If she had been threatened, she would have cause to sue after being fired but not for being to scared todo her job, no.
Her co worker was shot a week before. She cannot risk her life.
Exactly ❗️👍
@@carmenjuarez1219 that was a different store
It wasn’t her co-worker. If she’s so scared, then don’t go to work.
@@AJXOXO-vz1pn She obviously needs the money! Just like you and I.
@@MultiSkyman1,
Thank you. We all need this money for cost of living. You do not age revolving bills.🎯💯
I still don’t understand why she was treated like a common criminal when she was just doing her job.
Doing your job poorly is cause for dismissal.
@@BGI-Pacificso the supervisor was fired, right?
@@vincentlucario5450What did the supervisor do wrong?
Catch-22. They would have fired her if she tried to stop the guy for breaking policy.
The policy has always been that after the theft you report it. She didn't do that several times.
Yes!!! As a former in-store HR with HD (retired), I can tell you employees routinely saw fraudulent behavior from customers and were told to process the transaction. This was common in the summer when criminals would enter through the garden department, grab a flat cart and load it up with bushes, flowers, etc., and immediately go to the Returns desk to get a refund processed. Since they couldn’t produce a sales receipt, they were given store credit. They would then use the store credit to purchase whatever they wanted. When I read stories like this I am always furious at the selective outrage of HD management (either in store or further up the chain of command).
@@orborn3580I believe that said "selectivity" is what got them in legal trouble here.
@@2011blueman according to the video, she kept the receipts and gave them to the manager/supervisor right away. how can you say she didn't report it?
@@axehandler114 She report after multiple transactions were made. Had it been done only once, maybe they could've fixed. Regardless, she basically gave away 5k worth of product, and doesn't count as theft since rang it through the register. That means asset protection won't cover it. The only option left was to fire her.
19 years at The Home Depot and I can tell you that I up and quit because of how they treat their people. The primary function of HR is to protect the brand and create hostility and fear of leadership. I will not shop there.
A lot of companies nowadays unfortunately
I NEVER shop at H.D.
HR at every company is only there to protect the company not its employees
@@Seiki52 DING, DING, DING! Winner, Winner, Chicken Dinner! They project the "illusion" of being for the employees.
Is Lowe's better for everyone?
Company: Don't do anything and let them go!
Also Company: we are firing you for not stopping this situation!
Yeah that’s bull$hit
NO !! She RAN the THIEF'S fraudulent card as payment for the merch .... THAT IS WHY they fired her .....
She CAUSED it. Running multiple fraudulent transactions while knowing they were fraudulent is criminal. "Feeling threatened" is not being threatened. She's a dummy and deserved to be fired.
Im a manager at my job and if this happened, im the one who would be fired for not answering her call. You always have to be available to help the employees point blank period. This manager should absolutely be fired for negligence and abandoning her job.
That should be but really doesn’t happen because ASM’s and the big boy store manager also ignore their pages and those stupid little earpieces most places insist on these days.
Agreed. Well said.
Would you really have been fired though ?
@@madlilpony2768 yes. Because ultimately I'm the one responsible for anything that goes wrong, especially when it comes to missing funds. If this happened and the big bosses came in here to investigate, very first question they would ask is where was Josh? The employee wouldn't even get in trouble, it would be me.
I'm a manager and I'm pretty sure she can sue. Its the managers responsibility to deal with unsafe customers. I would 100% be fired if i didn't take action to protect the employee.
Home Depot appears to refuse to staff their locations with adequate personnel to deter theft and protect their employees.
They do suck❗️🤮
I'm sure they saved $5k by having her work alone.
@@michaeln.2383what are you talking about? It's a one person job. You ring the plants up. Not rocket science.
@@IrishNE40Have you ever been to a Home Depot or Lowes? She was working alone in a huge outdoor section of the store - as is the case for most departments/sections of these massive stores. Good luck if you need help with something…there won’t be an employee around to assist. No one is claiming ringing up a customer is terribly complicated…unless it is a criminal trying to steal and the cashier is all alone and no one is coming to their aid when requested.
@@IrishNE40 Sure, Einstein.
She allowed FOUR suspicious transcactions to pass her check station, knew the guy was targeting her, and says she "tried" to call the head cashier. That was a lot of time for that guy to keep going back and getting more very expensive items and returning to her for her to just not be able to call anyone else for help. All she had to do was close her station and tell him to take it back into the main cashiers, but she just kept right on processing them. If she were not 72, I would bet she was in concert with the thief.
Managers need to be held accountable for not backing her up
Right
Worse story is when a employee dies over something as small as 5,000
As small as 5000? That's not small at all
guard in pleasonton died over 10 dollar charger he wasnt supposed to confront anyone i remember the story
@@elpanchosancho2thats literally change , you must never see money
This is so stupid. The fact that we have to practically work until we die only to get fired for the store being negligent (not the employee), stores having double standard, or stupid rules is beyond comprehending.
Employee was the only person negligent! She should have refused or waited for management like she is trained to do! She should have been fired! And we don’t have to work till we die! Yours and her bad planning is yours and her issue! The world doesn’t have to take care of you cause u get old! Plan for it when you’re young! I won’t be working till I die and neither will my wife! And we don’t have amazing careers either!
Get a better education and save for retirement. Even the most poor can go into ROTC and pull themselves up.
@@BGI-Pacific I have a better education than you do. Might want to take your own advice.
@@chriskibodeaux9818 I don't know what country you live in but it's common practice to care for your elderly. I feel sad for you that you'll have no one. Everyone has their own opinions about this, it doesn't make it incorrect.
@@Zerodaj learn to read! I prepared for my care and I have plenty of people to do it!
Employees need backup.
She’s a liar, her age 70 years old qualify for social security benefits and Medicare unless she’s a illegal migrates
Part of proper cashier training includes being aware of scams.
@@BhumiPiltz She knew it was a scam but was afraid what would happen if she confronted the person.
@@juscallmeehxright
As a former retail manager all associates are told to let them go, they can be terminated if they try to stop them. I have one write up in 31 years I was written up because a kid came in my store pointed a gun at men and told me to give him money I was not having my best day I tossed him an application and told him to work for it like the rest of us. I was written up for putting my staff in danger. Chances with this economy Home Depot is closing stores do you really think they want to severance on a 22 year associate her lawyer needs to dig trust they have to file paper work somewhere before it is released to the public or to their associates. Gordmans went out of bussiness several years ago the word was put out to issue write ups to any associates with over 5 years of service they cleaned them out then filed bankruptcy and paid out much smaller severance packages it is legal but it is dirty bussiness practice.
That's fuckec up. They would've fired you if you cooperated with the robber and gave out the money. It's a lose-lose situation.
Goes to show how careless some managers can be towards their personal
@@dianawalter1446 best reply ever to would be gun toting hold up thief. Not the smartest, but the kind of thing you wished you would have said …a couple of hours later! 🤣🤣🤣🤣
What was the little darling’s response?
You sound like a pretty cool lady!
😎😂
@@dorothydecesare1607 He just looked at me like I was crazy and left my store.
Bingo
Very glad to see people here supporting her.
I don't know what's worse, a 70 y/o having to work, or the crime
Lost her health insurance. Healthy enough to work at 70. You're supposed to file for medicare at 65. Never let people tell you how to do your job. I would have asked, "Is this a robbery?" She processed a fraudulant transaction.
That is the real crime!
@@thingserik7269You obviously know nothing about medicare. You can apply at 62, but you get less money. Medicare only pays 80% and part b is not free.
Many people cannot pay their bills on Social Security alone.
Also, someone was shot at that exact store one week prior.
Know the facts before passing judgement, it will help you to not be so ignorant.
Facts 💯
@@thingserik7269 Do you even know how medicare and social security work?
You can apply for social security at age 62 but you get less money. Medicare only covers 80% of medical bills. Many elderly people cannot afford to live solely on Social Security. Especially when you hit the donut hole (yes that is exactly what it is called), and your medications are not covered at All.
You obviously 🙄 have no clue.
Side note: a coworker at her job was shot just one week prior.
Never make ASSumptions unless you are educated on the subject matter.
There is a lot of favoritism at Home Depot when it comes to management
Everywhere. This is why we unionize
Happens in union shops too@@Childlesscatslady
Yes, yes there is. I worked at 3 different Home Depot stores in 2 different states. Management was pretty good at the first 2 and treated employees very good. As for the last one I wasn’t in the click.
You have to sign a clause not to unionize prior to employment. @@Childlesscatslady
@@caroltoynbee3122 I quit Depot as a salaried manager after 19 years because of how poorly they want us to treat our people. The HR side of THD is an embarrassment.
This poor woman is shaking! Home Depot should be ashamed.
Yes, reminds me a little like Parkinson's. Hope she is fine.
The real crime is making a women in her 70s work.
well not a hard job like dollar tree i work seasonal fast on a horse race computer in ny but not many days im a senior maybe the cash was so it could be refunded in cash but if the card was charged where is the loss the card pays the store phony or not
she made herself work at 70. the decisions you make when younger determine your older years.
@@timg2973 I truly feel sorry for you and your lack of empathy for your fellow being. May we get what we give.
@@timg2973
Seriously?
And how old are you, my dear?
Kudos to this senior citizen for having the gumption to work .
As for ‘decisions made when younger’ … haha! The world has changed so much even since ‘2020’ that it wouldn’t matter one iota what decisions were made previously.
Hoping that your life goes according to a ‘plan’ …..maybe even one that you had a part in setting up, but don’t bet the ranch on it…🤣🤣🤣🤣🤣
Some older people just want to keep busy.
Look deeper, after working there for 7 years she made just 0.17c more than new hires... THAT is the crime.
You don't process a credit card as cash, bottom line. The cardholder can not tell you how to process the card.
Initially, I didn't understand what she was talking cash and card (looks suspicous). How on earth did she process a credit card as cash with 7 years of experience. She should be fired mainly for processing card as cash and repeated it 3 additional times. The manager and head cashier should also be fired too. She called and could NOT get help.
Agree, it is her fault 100%. This situation is different from physically stopping a shoplifter.
Exactly. She should be fired. The suspect never display weapon or threaten to harm. She should refuse to comply or simply lock register and walk away.
That sounds suspicious. I remember an old Dragnet episode when someone was renting apartments just for the mailboxes. Someone was sending checks to someone who used Social Security numbers of deceased individuals. I'm totally surprised that the head cashier, the supervisor, or the manager on duty was not aware of what was going on.
@lesliehuynh7086 I do find it suspicious. Someone used a stolen credit card from someone who is deceased just to commit fraud. All you have to do is tell him that the register says, "manager approval required." I remember watching an episode of Hawaii Five-0 in which some guy went to a bank and was withdrawing large sums of money. This one bank he tries to get $30,000, and the bank manager used a ruse to not giving the perpetrator the money by saying, "there is not a lot of money to cover this check.
From a company that was just fined $2 million for overcharging customers.
You couldn't drag me into a Home Depot
The manager should be fired for not showing up to help
Yeah...how dare he help other staff. He's her personal assistant and should have answered her ONE call despite being busy with other issues.
@@BGI-Pacific U dumb? Obviously someone calling with a security issue takes priority
Former HD employee here. This is all typical HD behavior. Supervisors never answer calls for help. When i was a Department Supervisor, they had a meeting with all of encouraging us to write up long term, full time, well paid employees so that we could get their salaries off the books. That company doesn't care about employees at all. So glad i left.
Then you stop the transaction until one is reached you dont just say ignore it sure heres thousands of dollors in merch when you can only pull out 5hundred at an atm she knew it was not a thing to do and sis it anywase she is lucky she didnt get charged
Smh
@@supme7558obviously your comment says you’ve never worked at h.d.
Wow! I get the best customer service at Home Depot. I will literally wait 20 minutes on someone to help me because the service is much better than Lowe’s.
Home Despot
I'm glad this woman has an attorney.
And Home Depot doesn’t? 🤦♂️ She got caught stealing and got fired. That, or she is so incredibly gullible, that she said she received cash when she didn’t. Either way, she’s better off staying retired.
They will settle and nothing will change.
Me too, and I hope she wins her lawsuit. at the very least I’m pretty sure Home Depot will settle, especially after all of this publicity.
@@OverlyCriticalAnime if they settle, she will be paid and won’t have to go back to work. That’s the point of a lawsuit.
@@Thatsher21 They might not and she gets nothing.
Seems there is more to the story and how he left and come back doing the same thing so she might not even have a claim anymore
As someone over 50 who's been taking care of family in hospice, I'm TERRIFIED to go back to the normal work force in a year or so
Yeah same .. I need a part time job and ugh not wanting to deal with people so closely
see a therapist?
take a xanax you'll be fine
There was zero reason to mention the hospice part aside attention seeking. You could've just left that out.
as someone who just did that you are going to get stressed with all the bs
I've been a cashier for years in high school and college. I've never once heard of "processing a debit card as cash". What does that even mean? I can't even comprehend how that would work 🤔
I was wondering this, too. I work with a register and you either hit cash, or credit/debit. If you select cash it doesn't let the customer tap or chip the card. Odd.
It's allowed.
Remember customer are always right.😅
Paying with CC is like payment with cash. So it's ok to process 😅😅
Still don't get what processing as cash means. I think the customer "bought" the stuff with a fraudulent credit card, then came back and asked for a refund processed as cash. That would make more sense. I just surprised that the home depot system would allow that. And how the hell did she have that much cash in the drawer?
Running the card without the pin is my best guess.
I was curious how I asked Google. As a result I found this on Reddit.
"the customer will tell you about this new payment method called the cash card and they'll show you a random card. How they get you is that they tell you to type the total amount into the computer and then they'll tell you to hit the cash button, then after they'd swipe the card at the pad. They'll tell you that after the beep when swiping the card, that means they have paid"
I worked at Home Depot in Canada. I wanted a job there because HD pays more hourly for retail work but I didn’t want to work as a cashier for this exact reason. The transactions there can be very large amounts and the thought of handling the responsibility of large cash amounts made me uncomfortable as lots of errors can be made because the expectation is to serve customers quickly at checkout. I also received a high starting wage as a young student. Most people only accept what the company initially offers but I asked for a higher hourly rate and it was accepted with no negotiation. Home Depot has comprehensive training for new employees but it does have its faults. Cashier jobs at Home Depot should be treated with similar money handling security like bank clerks because of the high amounts of money customers pay to purchase from the store.
Young people, save your money. You don’t want to be 70 working
im over 70 just low income but low rent work seasonal 10 days raccetrack jeep mind busy meet people on co,puter betting screen handle money she didnt have a job like a supermarket or dollar tree 20 an hour we have many in stores older then that and a 90 in loisiana got 200k go fund me from news reporters help in cart job at market
Josefernandez ...Don't worry about young people. There are way too many of them that don't want to work a 20 hour job and believe they should get money shoved down their throats.
Older people, in this economy with inflation high, jobs cutting people, and wages not keeping up with the cost of living how is my generation going to save money?
@melli-yelli invest in what? Vague and ambiguous advice like this makes no sense.
@@Josefernandez35563 life has a way of throwing monkey wrenches at you. There’s nothing you can do about it except get up, dust yourself off and get back on the horse. I’m sure she doesn’t want to have work. But the cost of living increases always is more than raises! So technically you’re always behind! She could have had a medical situation that put her back at work. She could have had a horrible divorce. Or she could have been a stay at home mother whose husband did have good money matters! You never know what life is going to bring you. The way things are going! Young people today will have to work until they are in their 70’s. Retirement age for me is currently 67. It’s gone up twice in my life time. From 62, 65, and now 67. Not too far off 70!
HD shouldn't have someone 70 running the register if they don't want to get scammed. Have her water the plants or something
im over 70 and a memory expert and can replay and remember even high school and tv and news shows and voices and faces im a freek w a 30 yold brain work seasonal at racetrack temp 10 or so days when busy in ny
@@Dr_KW HD shouldn’t have anyone, young or old working alone in garden centre….. you are implying that it is her age that caused the scammer to be effective. ….rather insulting imo. And there should be a panic button at every register in every department…. One that actually gets tested!
And FYI ‘watering plants’ properly could save garden centres a bundle of $$$$ . Have you ever watched how some of these employees ‘water’ ? SMH
🤣🤣🤣🤣
Go work at a home depot and see how often a customer tries to scam you. They try all of the time.
Let her be a greeter at the door. Give her a chair a raise and she is actually a pretty older lady. She can give out lolly pops. I live at homedepot and they have PLENTY of money based on the costs being 40-60 percent higher and the temporary inflation is like what 6 percent or something ridiculous and Biden says "things cost more BUT people have plenty of money to buy whatever they want". LMAO liars
I currently work at a Home Depot and the amount of corruption and cover ups are unbelievable, we had a manager hit a girl with a pacer machine and went unreported, osha was called but nothing happened. Iv worked there for six years and recently got a raise…but so did the new hires…
Her biggest mistake was not closing her register after the first transaction. Just walk away when you have the chance. Then go rip the manager a new one for not answering the phone and leaving her alone with weird customers.
No, her biggest mistake was running the credit card as cash. Why would she do that, especially after doing the job for 7 years?
@@DistrustHumanzBecause she was explicitly ordered to by a suspicious person, under possible threat. That was the right thing to do.
@@RAdaltonracer "I tried it's not working, lets go try at customer service."
@@WaterspoutsOfTheDeep exactly. So many things she could have done. I have been in a similar situation at HD and you can call any manager or supervisor not just your head cashier. Also let them know that you have to get a manager or store manager. 😂 likely they would have left and tried another store. Just be polite and firm.
@@RAdaltonracerno where was there possible threat.
Home Depot historically treats their employees poorly. I've know many people who've worked for them. They do not support their employees and unlawfully fire people all the time. I hope she wins her lawsuit.
They recently bought the company I been with for 15 years. And all they been doing is firing everyone and writing everyone up
Working at depot is the same social structure as high school. I worked there for 13 years and for whatever reason I was never accepted. They also dont pay fairly. Multi billion dollar company that gives out nickel raises. Im so glad I no longer work retail anymore.
She shouldn't of run it. She should've stood her ground. They always tell you not to hit the cash button unless you have cash in hand. I've worked retail for ten years. People like this are pretty common. Management will tell you the same thing. Do not hit the cash button unless you have cash in hand. When I worked at Walmart, this happened to a few casheirs that I knew and they got fired. It has nothing to do with age. It just simply has to do with the fact that she didn't do her job.
Yes I agree this is a nothing story. But she is old so people will feel bad even I do feel bad for her. But she needs to retire.
And this is one of many reasons why I regret having worked for Home Depot. For a whole year, management took advantage of me, played favorites while treating me like garbage and ignoring my concerns about my vulnerability as a cashier. I got written up for a situation very similar to what this lady got fired for and I can confirm that management only cares about imperfections and will exaggerate every mistake to make you look as guilty as possible. I resigned before they could fire me because if I stayed, I would’ve been fired for strangling the front end supervisor.
@@BGI-Pacifichow does that boot taste, boot boy?
That's a great point at the end. If instead of paying with a fraudulent card, he'd just walked out with the stuff, she wouldn't have been fired.
if the card is accepted the store gets paid even if it wasnt the customers card the actual card owner isnt charged dont undersand the cash aspect
the store dosent lose on that if the transaction goes thru he wanted cash put back on the card yes he didnt want the item or wd have stole maybe refund in cash
didnt say card was declined how they lost i dont jnow
Can someone explain what happen? So did the guy grab a bunch of stuff and went to her, then try to pay with a stolen credit card? Then somehow it was process as cash? I’m confuse as hell what exactly happen. How can you process credit card as cash? Then she said the man came back in 30 minutes, so she had that whole time to get hold of someone, I mean it doesn’t have to be the manger. I went to HD a lot and there is always employees walking around so I’m confuse how 30 minutes you still can’t find anyone
I’ve worked as a cashier and received training to never ring up a cash transaction unless you’re receiving cash.
The guy went to the register with $1000 bucks of stuff. When she rang up the transaction as cash, the register thinks she’s putting $1000 dollars in the drawer and maybe she’s swiping his card after. The machine already thinks the transaction is over and cash in the register and isn’t recording credit card details of anything she’s swiping after.
So after he realizes she’s willing to ring up $1000 of stuff without actuallly having to pay cash for it, he went back and did it again. That’s why she was fired. As soon as you press cash, the computer thinks it’s done. She should’ve known better.
@@warrenboywizard so that makes more sense. Basically it's likely a regular costumer buying stuff and she probably made some mistakes not charging the credit card, like pressing some button the on the register for cash payment. The guy found out and went back hoping she would do the same to exploit her mistake, which she did again twice. Now media is trying to spin it as not her fault. I mean if you gonna rob a store, why the hell take a stolen credit card to the cashier trying to pay for it, while threatening to run it as cash payment. and come back 30 minutes later try 2 more time. Wouldn't it be better just grab all the stuff and just run? Lol so many clueless idiots in comments took her side because she is old and against large corporation. But not that many use their head trying to make sense of things. Bunch of brainless sheep.
I’ve worked in retail a good chunk of my life and from the way I see it, she got fired because of improper cash handling rather than ageism. Big corporations train you to be familiar with the money you take. If you’re not receiving cash, then don’t hit the cash button. If you suspect fraud don’t complete the transaction, etc. Although I don’t like Home Depot for a variety of reasons, this seems very cut and dry.
As far as not getting the same pay as a new hire. That is also a common business practice. It’s a managers responsibility to keep their employment costs low so if you don’t ask for more money, then you’ll probably stay at the lowest rate possible. It’s good that she checked in to see how much the new hire was making since employers can’t share wage information of other employees. However I doubt that this was the reason she got fired. I know she mentioned it took a month or two to get that pay increase but usually with larger corporations it takes some time to get everything approved through the bureaucracy.
I feel for her. But this is just my point of view on everything.
I worked as a cashier at Home Depot while in college. I don't know why she would cash out with the first card when the best option would be to have them go to the customer's service section. In hindsight, it's also easier for a cashier to have them go to the customer's service area because "it would need the manager's approval, I can't do this with thw register." Or some other excuse that will have them go inside and deal with folks who deal with stuff like that.
There should be a class action lawsuit. At the Home Depot I worked in, I witnessed a similar incident. They discriminate against people who are aged, and have medical problems covered on FMLA too. The managers who never answered the phone also should be fired. The Home Depot also States in the training do not approach. Do not touch, and do not intervene. At the store where I worked someone who did not intervene suddenly went from a full time 40 hour per week position to only having a few hours on the schedule.
She helped him get away with it, four times. It's a totally different scenario.
Good luck with your ridiculous suggestion. She did actually allow the fraud to happen. What legal grounds do you think she has genius?
@@malnorfleet4925 It may have been done under duress. I worked as a loss prevention investigator once. We had a case where the cashier was threatened by the customer who knew where he lived. The customer told the cashier to do something we caught or he and his family would be injured. The cashier then complied. In this case they do not tell you everything. The cashier here could have been threatened. The Home Depot leaves women employees outside at the garden register alone all the time.
They discriminate against stupidity. She was an absolute moron.
This happens very often
I will now shop at Lowes. NOT Home Depot.
Ageism is so real!
I don’t think so, she lost her marbles
😂😂😂😂😂😂🤡🤡🤡🤡🤡🤡🤡
Many companies hire only people in their 20s and 30s
Not in this case chump
@@evanstonbalce9588fast food lol
Since she tried to contact a supervisor and got no answer this is not her fault. Supervisors in a building that big should have a cordless phone with them they can be reached on at all times, I hope she wins a ton of money in her lawsuit.
They do. I had a customer with a fake card get mad at me for not taking it. The manager ignored me when I called as well. I refused to work in garden again that year. Another employee came up and the guy left.
@@cmorris9494 Good, that will work in her favor.
So what was her excuse for the second, third and fourth time??? The guy LEFT and she didn't then go to a manager. Also, how do you expect anyone to answer a call if they are on the other line, with a customer, in the bathroom.......?
@@BGI-Pacific Watch the video, it was the second time she knew it was a scam and she tried to call a supervisor with no answer and it was 3 separate transactions, not 3 or 4 different times.
Processing the transactions as cash makes them suspicious that she could have something to do with the fraud but the real problem is that Home Depot doesn’t want to pay for an investigation so it’s usually cheaper to fire an employee and make them fight not only for just compensation but to clear their name.
Home Depot is a terrible place to work.
Why in the world would she run the credit card as cash?
because maybe the credit card will allow it to taken back in cash how do you refund withoutt the item bought
Its a scam
They're hoping the cashier will be too flustered to see it's a scam
how did the loss take place it wasnt declined
@@rogerrosen2323 she hit cash the system thinks she has that amount in cash
he walks out with merchandise that wasn't paid for
Exactly, still confused on how the scam worked???
I have not worked in retail. What does running a credit card as cash mean? Does that mean the card will be rejected if run as a normal credit transaction, so somehow the cashier can do some kind of override and designate it as a cash transaction and the scammer gets a receipt that said he paid in cash? Why would a cashier ever be allowed to do that? I would think if a CC is rejected for the transaction, that would be the end of it. Does it mean it is run as a cash advance on the CC, and instantly spent as cash on the purchase?
Home depot fired me after i defended myself when a coworker assaulted me at work, i gave him a good crrack tho
😊 Good on you for defending yourself
@@1dfulbenjamin434 had too, the dude had a record too but ended up being som punk ass wanna be cholo
Any honest judge/jury will provide justice. Hopefully swiftly.
Honest judge??
Home depot will pay a settlement before this goes to trial.
she can be fired for any reason except discrimination which you cant prove and she had the job losing money is a reason here she cant win
@@rogerrosen2323 she is being discriminated though , 7 years and 5k mistake ... Home Depot literally spends 5k every week hiring new people.
@@rogerrosen2323then why was she fired?
I guarantee the management is toxic in that store.
I was told by Eugene McKibbon (RIP), my college Economics professor (for both micro and macro) that a man that works in Corporate America for an entire career isn't worth anything if he doesn't "get fired". As a young college student, I didn't understand, however, after having spent a career as a CPA/Financial Statement Auditor, I understand now. DO THE RIGHT THING and you will have problems "on the job" and just might get yourself fired. Maybe it's time to consider WHO WE spend our hard earned money with. One strike for Home Depot.
I don’t understand how HD would allowed such refunds to be done by one person that is not a supervisor.
It was a purchase... Not a refund
Basically they go to the checkout line with the products they want to purchase, and then try to convince the cashier to input the transaction as paid full in cash without handing over any cash. It sounds like she tried to call her supervisor over but he/she brushed her off or was busy doing something else.
@@Troupsterso he got cash back ? Then thats home depots stupid cash register . To be set fir that much cash back is rediculous . Limit on most $100
@BlessedBeMyDay watch the video again, it was not cash back
@@dpro34sshe could have called any number of managers in the store not just the head cashier. No excuse.
So she's fired because Home Depot didn't have enough supervision of their store. If managers and supervisors were paying attention to their store, this would not happen. Corporate excuses.
Any transaction that fits that criteria should have been flagged immediately in the Home Depot POS system and require manual approval by a manager
She should have say “I’m sorry I don’t know how to use this computer “ and send the customer to a register inside the store ..
Then he just walks out the exit. It was a no win situation for her
I love that she is suing them. I hope that she gets the payout she deserves!
what is the reason someone would want a credit card processed as cash? i;ve never heard of this.
She could have just said I cannot do this without my manager authorization.
She was told by her employer not to challenge a shoplifter. She followed the rules and they fired her anyway
The guy sounded hostile and she shouldn't have to risk injury or her life to stop a shoplifter. Plus considering her age and fragility, I won't be surprised if the guy could've easily overpowered her. And then in addition to that her training told her not to interfere because employees should not be risking themselves over merchandise that can be replaced. She also did try to call those above her to help back her up but no one answered her call, and she did at least keep the receipts of the fraudulent charges as evidence of what happened. She did what she could in that situation.
@62Cristoforo she processed a credit card as a cash transaction 4 times. Any store would have fired an employee for that. It's different than letting a shop lifter go.
@@62Cristoforo In this situation, it's her fault for processing fraudulent transaction 3 times. She should get a supervisor or a lead cashier approval.
@@62CristoforoShe complied with fraudster’s demand while not under any verifiable threat. There is no display of weapon. The fraudster didn’t physically force her or threatened her with bodily harm. She had ample time to escape between 4 visits by the same suspect but didn’t. She just keeps ringing him up multiple times. It is hard to believe she is not in on this. She deserves to be fired!
So instead of punishing the perpetrator they punish her smh 🙄
How comical to expect a 70 year old to stop young capable criminals 💀💀
Back in the late 90's we had a shoplifter running out the door. One of the female cashiers got in front of him trying to block him. He punched her, knocked her out. She was in her 70's..they fired her because were not supposed to interact with a shoplifter.
So after he left the first time (for 30 minutes), she couldn't have gone to a manager? She's a moron.
"Oh oooops the computer is down. Sorry cash only."
Smart
Yea you don’t have to teach me not to die for a multi million or billion dollar company.
I don't think her lawsuit will go anywhere because she rang up a card as cash, when it wasn't cash and she knew it wasn't cash. Four times. She, at a minimum, had to deviate from the proper processes put in place at that company to ring up cards. She had to have known that at the end of the day her drawer would come up short if she did that.
Agreed 💯
Because she felt threatened & no one came to help her. What would you do?
@@oceanside88 - If I felt threatened and no one was around I would lock my register and walk away. She didn't have a gun to her head where anyone was forcing her to key fraudulent information into the register 4 separate times with a timespan in between each time where she could have walked away. She could even have walked away while the guy was standing there. Just press the button that locks the register and walk away.
@@oceanside88 The man left for 30 minutes after the 1st transaction that gave her plenty of time to lock her register and go into the main store. Instead she stayed at the register and rang up 3 more cash transactions when the man returned.
@sunsprite4545 have you ever been to the checkout booth at a local home depot garden center it's the size of 2 shopping carts. If he followed her in there is no way to get out.
I'm a manager at a retail store and I always tell my employees to never attempt to try and stop someone from stealing because the product is insured and we can get back but your life we cant.
Um....she helped him steal it. She rang up the transactions when she admitted she knew it was fraudulent. All she had to do is say my register isn't working and I need to get my manager
@@Music_the_Worlds_Languagenobody expects that in this third world country called America. What is real is how dumb as fuck you are
@@SammyDog-np7qm tell your grandma that
lol...Your product is not insured.
😆 🤣
@@dragonsballzie right
This is why you need a union. You cant fire someone instantly without a union looking into it.
not to be picky here, but Home Depot's bottom line wont even show it
The company can easily write those items off.
she showed a mental lapse and loss of money the reaon for term where is discriminaton she had the job hiring forget it i was only 50s and discriminated cant prove anything since they had older people i filed w human rights
Ok, so the guy left for 30 minutes after the first sketchy transaction, and she didn't get security or any other person to show them what happened? She already thought there was a problem, so why didn't she bring it to anyone else's attention? Hmmmm...
I worked in retail back in early 2000 and my manager had accused me of stealing one day she even went as far as saying she had a “video” of proof I asked to see the video and nowhere on the video did you see me stealing anything I even had her pause the video and you still didn’t see me stealing or walking out the store with anything long story short she fired me kept my last pay check then she later found out that her assistant manager was the one who was stealing she tried to offer me my job back and apologized I didn’t want it I took her to court and sued her and won these jobs don’t care about you and will quickly replace you
good for you!!!
If you knew the charges were fraudulent the first time why would you process it 3 more times?
Maybe you didn’t hear the part that she called her manager/supervisor but no one answered when the thief came back & she made copies so they can trace the person but more importantly an employee a week earlier was shot to death when he tried to stop a thief & the murdered employee was a lot younger & stronger than her & the man was getting angry & was angry she called her manager so she was understandably scared & wasn’t going to risk her life to protect merchandise. Btw she complained a little earlier about a new younger employee getting paid more than her, she got the extra money but conveniently this situation happens a short while after her complaint & she gets fired. Please try to listen to the whole story before reacting next time.
@@tracymorgan5386
she knew it was fraudulent. A logical person would stop after the first transaction. Manager don't respond? Walk away, or tell him she can't take the card, or tell him to go to the main register, or tell him card declined... etc... she wasn't able to deal with simple situations that came up at the register. People these days don't learn from their mistakes and blame others.
@@tracymorgan5386 the dollar an hour didnt mean anything she pays little taxes unless full time and gets social security also the kid killed was a few ears ago
@@tracymorgan5386 Except the card was processed as cash (like a gift card), so there's no way to identify the thief through the transactions.
@@tracymorgan5386 The murdered employee worked at a different store in a different city.
Home depot fires you for even attempting to stop shoplifters, but also fire you now for not stopping them? 😂 Easiest money she'll ever make. She can retire from this
I worked for Lowes and they tend to be the same as Home Depot. When you really need help with something it goes on deaf ears and they hold you responsible after the fact.
Every place is close to the same.
This shit happened to me. I got told never to stop shoplifters, but also told I have to try and stop them--by giving very vague and often contradicting ways on how to do it. Customer service them! ask for a receipt! stare at them! Watch them! No, don't do that, we don't want you to get hurt!
SHE DID 3 TRANSACTIONS BUT KNEW THE CARD LOOKED SUSPICIOUS DURING THE FIRST TRANSACTION?🤔🤔
Yes, and she was trained by her employer not to challenge a shoplifter, like the other guy who was shot and killed did
@@62Cristoforo Refusing transactions is part of anti-scam training.
Once is understandable but 4 is crazy.
@@62Cristoforo if he was shoplifting he wouldnt have been at the register trying to pay for it.
@@62Cristoforo challenge as in stop the person, but most definitely, not trained to process fradulent transactions. as a matter of fact, there are metrics in mitigating loss as a cashier.
Thank you for this reporters to help this lady by sharing her story with the world
Awards from minimum wage jobs are the same as middle school awards.
So is inheriting your wealth is also very middle school. Go dehumanize someone else jerk.
Refrigerator art
No non-emergency response job is worth losing your life for.
Non emergency
Companies are supposed to tell the workers not to fight back… screw Home Depot.
That’s Home Depot at all stores
You knew it was suspicious, you should have refused the sale. Walk away from the register. You did it multiple times.
Have you ever worked as a cashier? Some customers are exactly as this woman said…intimidating, scary and she called her supervisor who didn’t respond. If anything, the supervisor should have been fired.
Finally, someone with a voice of reason! Thank you!
@amandanelson4681 yes I have worked retail, employee and management.
All she had to do was walk away.
If she is that scared stay home and hide.
she said she was afraid ... if she walked away and he wanted to harm her? "F around and find out." he was already showing signs of aggression.
@@daviddiehl-gy2sqif she was scared stay home?? she can't afford to stay home she has to work during her golden years because SHE CANT AFFORD TO RETIRE. & now she's fired.
The raise shit is real, I had to talk to my hr everytime new hires came in. Why are they getting paid the same as me when I was already established for years
If the card was suspicious then why the hell would you do it? Just act like you don’t know how the register works and say you have to get a supervisor.
I would've said 'oops looks like the internet just went down. bear with me while I get IT to help' lol.
"The card looked suspicious, and I ran the transaction anyway."
Done. Fired.
Employees are trained on this. If she felt uneasy, then she should have called a supervisor.
And if no one answered, simply say, “I’m sorry, but this is above my limit and I need a manager to approve this transaction.”
@@BlueDingo555 Exactly. They teach you this stuff in those boring training videos at every retail job.
If you would've listened until 1:44 you'd hear that she did indeed call a supervisor and no one answered. Who knows what would've happened if she walked away to find her supervisor. You have to put yourself in the shoes of a 70+ year old woman, working far away from any other coworker.
@@spongehenify Then you call a more senior coworker. Hell, any coworker for that matter. if I put myself in the shoes of a 70-year woman, I would realize that I am not as sharp as others, and I am a prime target for scams. If I did not feel comfortable about a transaction, then I would stop it right there and call for help. Sooner or later, assistance would come. She was not alone in the entire store.
We are only hearing her side of the story. There are always three sides to every story: side A, side B, and the truth.
I used to work at a Home Depot around 1990. Every week they wrote how many dollars the store got in sales that week. Every time it went below $1 million dollars they would lay people off like it wasn't a big deal. When sales went back up they'd ask the people that they laid off to come back to work. They laid me off eventually and a couple weeks later they asked me to come back to work. I worked for about a week or two and they laid me off again.
Another case of an employer not caring for their employees. Sad.
Another case of an idiot employee not doing their job properly.