Yeah, I've only just discovered that this is the case, and quite dissapointed with the product. The app is also a bit flaky and only connects and operators the lock 30% of the time.
Hi I hase A ttlock and was installed successfully. I did the setup as per your video. When I try to lock, the system telling me it is locked but the it is physically not locked, do you what is the problem?
As far as I understand piba are only used for unlocking. The TTLock app has a feature that lets you set it so that lock automatically locks after certain amount of seconds. Also most locks have an easy lock feature. You just do a long press on the number sign and it locks
@theMiketwo, you are very correct, the pin, card, ekey, etc are only for unlocking. The doorlock locks back automatically after some predefined seconds. If you raise the handle up instead of down (which is used for unlocking) the main lock comes out and it’s locked into you use your code again
How to change the lock back to online again? Since yesterday i get a message from the app saying that the lock is not online anymore. All the passcodes do not work only the admin code works. Can this be resolved without being there physically where the lock is installed?
Lock works fine but anyone can open it from the outside with OR with any of the unlocking modalities. Am I missing any step before it becomes fully functional? I've set up everything, passcode, card, fingerprint. Everything works it just does not stay locked when I try to open it normally.
The lock shows on my phone but in reality didn’t work I have to use the key. I try everything. Watching many videos. Now I try resetting but on the phone says the lock is not found. It’s crazy. I’m so regret for bought this. It’s already 2 days I’m try contacting customer service. I send many emails no answer. Very disappointing
Yes sorry you need to open it and turn the Center steel bit 180 degrees around, it will make the mechanism lock and open correctly. It admits the square metal pin in the Center and needs to be adjusted depending the vs LH opening
If the lock shows but does not work it means the Bluetooth part of the motherboard works but the lock may not. Issues can very various. The design of these locks are to break easily with flimsy wires around the Center/ pin assembly, one of them might easily be torn during insertion, check them first. Battery tray mist be intact and same for connections to motherboard as. The lock shows. Keypad and fingerprint sensor responsive and illuminated? If they are lit and the keypad responds to your fingers, then it might be Bluetooth connectivity If it's not found anymore check batteries If number 5 steadily lights up that's the fingerprint sensor, disconnect it( careful!) And it works
Anyone know how to add the fingerprint to the rear (internal) fingerprint sensor? It doesn’t accept the fingerprint you’ve stored for the external one. The manual says something about the reset button but there is no explanation what that is.
I want to leave door unlock for some reason I press auto lock off nothing happens I try passage mode all days all hours nothing happens again. Anyone can fix this issue ?
Easy fix, There's an internal lip/triangle around the receptive alu for the pin on the outside part of the lock. This can be changed and needs to point into the direction of the opening or opposite direction of the handle. I found this in a downloadable manual of an older lock
The app says the cards, my fingerprint, and various passcodes have been accepted, but when I go to the door/lock, it won't accept my fingerprint, any passcodes, or even the cards. It keeps saying the system is locked. The only way I can enter my home is with the override key. What am I doing wrong if everything is registered and saved in the system?
Well, after going nowhere with the operation failed, I decided to turn off and back on the phone and it manage to pair up! Would advise anyone else having the same issue to try it :)
So when you have more than one lock, you have to record fingerprint for each lock you can not move it to another lock in the group like you can with the passcode. This is some bug within the app.
No. It’s not Tuya compatible. Tuya and smart life are different app entirely. But I think TTLOCK has more robust feature compare to Tuya cos of extra functionality that makes it look like A typical access control
How do I lock my door lock after i leave the house? It seems to not lock when i leave and i need to be in 2 m approximity to close it. Doesn't that defeat the purpose of having it remote?
It locks back automatically after some seconds when you have used your authentication (key, code, card, fingerprint). Basically the handle becomes disengaged from the engine after some seconds of activation. You will be able to engage it back by using your authentication
Great tutorial. Thank you. One question please, if someone else (previous home owner) has the master password, how can they transfer to me (as a new home owner)? Thanks.
I have the same problem. Even after integrating the API with my system, it is the same. The code will program or it will not. I sent a question to three emails found in the app, in the web interface, and on the website. No answer in any case. It is sad because I wanted to arm all doors with TTLock. Maybe someone will help here?
I have the same problem. Even after integrating the API with my system, it is the same. The code will program or it will not. I sent a question to three emails found in the app, in the web interface, and on the website. No answer in any case. It is sad because I wanted to arm all doors with TTLock. Maybe someone will help here?
Very helpful! Thank you
How do I get a popup notice on my iPhone each time someone engages the lock?
Very helpful
App should show if door is open, unlocked or locked just like Yale
Yeah, I've only just discovered that this is the case, and quite dissapointed with the product. The app is also a bit flaky and only connects and operators the lock 30% of the time.
Bluetooth won’t connect with my phone, is there any problem with Bluetooth connection with iphones? How do I fix?
Same here I can't connect with my phone Bluetooth connection
I had installed and there is malfunction of the lock function. It locks and returns to unlock. How do I fix?
Did you sort this?I have the same problem
Hi I hase A ttlock and was installed successfully. I did the setup as per your video. When I try to lock, the system telling me it is locked but the it is physically not locked, do you what is the problem?
Did you receive an answer to this? I'm experiencing the same issue.
Great video. Do anyone know how to unprogrammed a code/administrator with out using the app? Or unpair and make the lock new after use.
That's just the problem am face with now, I don't know how to unpair/reset it without the first admin account
Thank you! You're great
I hope someone can answer ASAP. Does the app indicate the door lock battery, and does this feature work in any model or brand?
Yes it does shows battery level on the app
Bluetooth not pairing. Keeps says failed
How do you get an assigned PIN to LOCK?? The ones I assign can only unlock...
I have the same problem too! How to lock it?
As far as I understand piba are only used for unlocking.
The TTLock app has a feature that lets you set it so that lock automatically locks after certain amount of seconds.
Also most locks have an easy lock feature. You just do a long press on the number sign and it locks
@theMiketwo, you are very correct, the pin, card, ekey, etc are only for unlocking. The doorlock locks back automatically after some predefined seconds. If you raise the handle up instead of down (which is used for unlocking) the main lock comes out and it’s locked into you use your code again
Anyone know how to use the TTLock app with Apple Watch?
am i able to open up a different location? So i can be at home and open up my cabin remotely?
Yes. U need to buy a gateway to pair with the lock and wifi at the lock location to lock/unlock remotely
could you tell me where to buy refractions of the ttlock lock, Tanks
How to change the lock back to online again? Since yesterday i get a message from the app saying that the lock is not online anymore. All the passcodes do not work only the admin code works. Can this be resolved without being there physically where the lock is installed?
Lock works fine but anyone can open it from the outside with OR with any of the unlocking modalities.
Am I missing any step before it becomes fully functional?
I've set up everything, passcode, card, fingerprint.
Everything works it just does not stay locked when I try to open it normally.
Have the same problem, did you solve this?
same problem !
The lock shows on my phone but in reality didn’t work I have to use the key. I try everything. Watching many videos. Now I try resetting but on the phone says the lock is not found. It’s crazy. I’m so regret for bought this. It’s already 2 days I’m try contacting customer service. I send many emails no answer.
Very disappointing
Yes sorry you need to open it and turn the Center steel bit 180 degrees around, it will make the mechanism lock and open correctly.
It admits the square metal pin in the Center and needs to be adjusted depending the vs LH opening
If the lock shows but does not work it means the Bluetooth part of the motherboard works but the lock may not.
Issues can very various.
The design of these locks are to break easily with flimsy wires around the Center/ pin assembly, one of them might easily be torn during insertion, check them first.
Battery tray mist be intact and same for connections to motherboard as. The lock shows.
Keypad and fingerprint sensor responsive and illuminated?
If they are lit and the keypad responds to your fingers, then it might be Bluetooth connectivity
If it's not found anymore check batteries
If number 5 steadily lights up that's the fingerprint sensor, disconnect it( careful!) And it works
Great job
I have a prolem. I bought an apartment from somone that had trlock and now im unable to reset the door code and fingerprints… icant connect t the lock
Anyone know how to add the fingerprint to the rear (internal) fingerprint sensor? It doesn’t accept the fingerprint you’ve stored for the external one. The manual says something about the reset button but there is no explanation what that is.
can you disable the fingerprint option alltoghther?
Hi there, I have a issue with my TTLOCK, i can't lock my door automatically, what should I do?
Check the best smart door lock here
miramoon.co/products/electronic-smart-lock-dual-mode-fingerprint-door-lock-security
What's the fix for this?
Same problem here, how did you fix it?
hi there if other ppl use ttlock app also can make the same setting ?>
I want to leave door unlock for some reason
I press auto lock off nothing happens
I try passage mode all days all hours nothing happens again.
Anyone can fix this issue ?
My lock does opposite , always opens , did you fix this?
@@bashaz8559 no..
Easy fix,
There's an internal lip/triangle around the receptive alu for the pin on the outside part of the lock.
This can be changed and needs to point into the direction of the opening or opposite direction of the handle.
I found this in a downloadable manual of an older lock
when we change the batteries why is it making like static sound but when we put back the old batteries sounds in is gone.
pls help…
thanks
The app says the cards, my fingerprint, and various passcodes have been accepted, but when I go to the door/lock, it won't accept my fingerprint, any passcodes, or even the cards. It keeps saying the system is locked. The only way I can enter my home is with the override key. What am I doing wrong if everything is registered and saved in the system?
How do I use the keypads for unlock the lock ???
the dead bold for me doesn't open close ? did I do something wrong?
whatdoes it means when i get the message in the app saying " The Lock has been Reset:
The apps having prob. Please fix the bugs.
Which brands of door lock can use this app?? Is Yrhand t20-s included ??
Bluetooth enabled doorlocks
My Ttlock while pairing always appeared (Restart Bluetooth) many times I tried but always the same. How paired correctly?
Same goes to me. Ask me to reset the device. Dont know how to reset.
Fixed it.. location on the phone need to be turned ON
I have that problem with my samsung s8 plus. The app on the ios works fine.
Same here how to fix it
Same here, does it fixed now?
Hello, how I can generate a pin code how works in 3 diferents door locks? Thanks.
Check the app you will see passcode
Hello!! I need help if i forget my admin password what should i do?
Does anyone know why the keypad light won’t turn off? Even when the door is closed shut
Mine functions back the front when you press close it opens and press open it closes..how can I fix
I thought the app can lock or unlock when far away from home . I tried today but didn’t work
how do i add 3 different lock under one app?
Go to top left menu, click on it and click on add locks, add individual locks
I cannot pair the door lock with my phone. It is always "operation failed". What should I do?
Same problem. Always says operation failed. No idea why.
Well, after going nowhere with the operation failed, I decided to turn off and back on the phone and it manage to pair up! Would advise anyone else having the same issue to try it :)
@jd13sun can't pair Bluetooth not showing even
@@ibrahimashraf5005 same here I wish someone had some tips
TT lock can't lock manually if auto-lock is disabled.
Check the best smart door lock here
miramoon.co/products/electronic-smart-lock-dual-mode-fingerprint-door-lock-security
My ttlock doesn’t lock. Pls help me
Check to be sure it’s not on pass mode
Changed batteries but still showing low battery on app?
explain how the lock and your phone connect? Bluetooth?
Yea
So when you have more than one lock, you have to record fingerprint for each lock you can not move it to another lock in the group like you can with the passcode. This is some bug within the app.
There is a part of grouping on the app, and also records can be transferred amongst locks
My lock has locked me out of my house I’ve been locked out since 8:30 pm it’s now 3:52 am 🤦🏾♀️
Is it possible to connect ttllock with smart life app?
No. It’s not Tuya compatible. Tuya and smart life are different app entirely. But I think TTLOCK has more robust feature compare to Tuya cos of extra functionality that makes it look like A typical access control
Why the customers services doesn’t answer emails . My lock doesn’t works. It’s new .
For God sake. 😢😢😢😢😢😢
How do I lock my door lock after i leave the house? It seems to not lock when i leave and i need to be in 2 m approximity to close it. Doesn't that defeat the purpose of having it remote?
It locks back automatically after some seconds when you have used your authentication (key, code, card, fingerprint).
Basically the handle becomes disengaged from the engine after some seconds of activation. You will be able to engage it back by using your authentication
If you need remote activity, then get the gateway
How do you get the gateway? It auto locks after you use passcode for entry?
Great tutorial. Thank you. One question please, if someone else (previous home owner) has the master password, how can they transfer to me (as a new home owner)? Thanks.
There’s a method on the app to transfer to a new phone number.
Factory reset the lock and you should be good to set it up as a new lock
How do I program a 4 digit code in the keypad??
Setup a generated PIN, use it at least once and then it will let you change it to a 4 digit PIN. Good luck!
How to lock the door from inside, to avoid children to open the door and leave.
Hi I am from Australia I need supplier
357 Parker Extension
I couldn’t pair it with my iP13
Please my TTLock stop working like 7day now they said they don’t do it in Nigeria please guys help me with anyone that can fix it for me please
How to resets
please I need to reset my door lock if you know how please tell me
Thnks
has anyone figured out how to reset?
It works great but can't get it to stop chirping every so often. It's annoying
Mine will only lock the door. Won't unlock at all
same, did u figure out how to resolve this problem?
Most times it says "operation failed" when i try and generate passwords
Same
I have the same problem. Even after integrating the API with my system, it is the same. The code will program or it will not. I sent a question to three emails found in the app, in the web interface, and on the website. No answer in any case. It is sad because I wanted to arm all doors with TTLock. Maybe someone will help here?
I have the same problem. Even after integrating the API with my system, it is the same. The code will program or it will not. I sent a question to three emails found in the app, in the web interface, and on the website. No answer in any case. It is sad because I wanted to arm all doors with TTLock. Maybe someone will help here?
Why does the keypad stop working? Then the fingerprint sensor stopped detecting any finger pressed on it as well!
this is not accurate, the lock does not send automatically password and people have to download app.
how many entries can we record in the tt lock application
I think 150, am not too sure
150 users I think. You need to upload the data to the sever before you can query it to get other infos
Can't understand you.
I don't want use it.
TOTAL AND ABSOLUTE RIPOFF
why ?
Turn off that stupid music it makes it difficult to hear you and your accent