Hi Raul, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Y5TJ7g Binu_HP Social Media Tech Support
@@HPSupport Thank you again. The only other problem is that this Spectre 13 shuts down the moment I plug in the charger. I think I've seen shutdown.exe run, and it seems to occur when the battery is getting low. If you've got a solution for that too, then I'd be ultimately grateful! Cheers, Jonathan
Can you please help me figure out how to do that ? I've been trying to fix mine for months and I've tried everything but it's just not working! But I don't think I've tried that, can you please tell me how? ❤❤❤
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Regards, HP Support
Step 5 solved the problem for my HP Envy x360. My first Envy needed to be replaced because issues like this kept happening. I have had bad experiences with this computer.
Hi Clarissa, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hello Sir i'm looking for the problem to fix from weeks but i can't find any solution even your methods are not working. -first of all i tried to search touch screen and pen in the windows start but it doesn't show any of these keywords. -then i tried to reinstall the touch screen drivers but when i opened the Human interface devices there is no touch screen driver only two drivers are installed there with wireless button and one more so this step is also a failure because i cannot update or uninstall driver because there is no driver. -Then i tried to run the UEFI Diagnosis and there i found the hp touch screen test and the touch was working fine and passed the test. I remember when i bought laptop i play touch games on it i don't when all the touch options was removed from my windows 10 because uses touch screen of my laptop after a long time and this happens my windows 10 now has nothing about touch screen even my laptop have a touch screen build-in😭 Kindly Help me Please.
Very nice but you didn't discuss two important last possible issues. 1. Earthing leaks in the body of the laptops can cause the touch screens to go haywires and cause ghost touches and other random problems which are fixed as soon as you unplug the cord. so motherboard grounding and other issues need to be addressed. 2. sometimes, there is a hardware problem with the touch screen. a bad cable or something similar. so if all of the tricks failed, then you need to get it fixed via repairs or unfortunately replacements.
@@omgxtay972 🙀hopefully, you had a cheaper fix. like, just a cable problem. normally, the screen or sensor itself is not damaged to get it replaced. 99% it is just a cable fault.
I think i might have damaged my screen's cables 😢The display broke, but the touch worked fine. I ordered a new display, replaced it myself and now that i assembled everything back in, turns out only a corner of my screen works, and some othe parts of it work but I have to press harder. ¿Any suggestions? TIA
@@dircegomez1521 any repair guy around? Sometimes we are overlooking things. A fresh overhaul can find a way. Granted that something didn't go bad. If the touch works in some parts and in some parts it needs pressure only means that the capacitive layer is not right or damaged. It should work perfectly or if cable is lose or driver is not loaded correctly then not at all. Half working screen only means the touch is faulty.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu-HP Social Media Tech Support
Hi...my pc is up envy touchsmart but still touch screen is not working and in setting also it is showing that no touch available and in device manager too....what can I do?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055mhyBH Regards, HP Support
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6054mhzqq Regards, HP Support
How do I get any help? Tried to contact support - no reply. My HP elite x2 1012 g1 touchscreen display doesn't work at all after the latest major windows update. I've already tried everything - drivers, hard reset, new bios - nothing helped. The problem is - it doesn't work even on boot stage, but there is no error, the touchscreen module is detectable and said to be working. BUT IT DOES NOT) Touchscreen worked just once for a few minutes, when I was simply browsing for the issue solution. I rebooted my device and touch never worked again after. ANY HELP, PLEASE??
@@HPSupport Thanks mate! After trying everything from the page that you noticed(nothing helped) I found a weird solution that worked for me for a few minutes (then back to darkness). Hope this helps to fix the issue if you pass the info to your software troubleshooting department. After my Windows updated itself to ver.20H2 and my touchscreen stopped working I noticed a new item in the Device Manager -> Other Devices -> MAP MNS-instance. It was shown as if giving driver error. I tried updating drivers, but it didn't change anything. Today I suddenly realized - right after I DISABLED this item MAP MNS-instance my touchscreen WORKED till I restarted my PC! Now even reenabling and disabling of this MAP MNS-instance doesn't make any effect. But when I switched off Bluetooth it started working again!! And again just till I restart the PC )) It would have been funny if it wasn't so sad for me No idea whom to report this to, but I extremely angry at Microsoft breaking my pc during the presentation right in front of my client! Please, I do really rely on your assistance.
Hi Vivi, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3SXecsR Binu - Social Media Tech Support
My computer was a touchscreen and iv literally used it to draw on. But I check the settings thing and it says it doesn’t have a touchscreen? I’m so confused I used it’s touchscreen like a month ago.
i think something is wrong with updates or sum, i also had a touch screen and it suddenly stopped working and came to this video. we have the same issue! there is no touch screen in the device manager. if u fixed your laptop please share how u did it
+Namah Kalbande Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Full Windows touch support with 10 points" or "Touch Support with 10 Touch Points" only indicate capacitive touch screen compatibility not a digitizer compatibility.
My laptop is not touchscreen but still has tablet mode option...why is that so??? And once I saw that in pen and touch screen setting it came as Touch support with two touch points but after some days when I checked it again it was written as no touch support available for this device!!
so my laptop has always had touch screen and i went to use it to draw an now all the sudden it doesnt work and my windows says no pen and touch available
Hi Kai, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
Hi Ayush, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
Hi Bob, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu-HP Social Media Tech Support
@@HPSupport When the Human Interfaces Devices List is open in Device Manager, the screen blinks on and off and the touch screen device is not listed as it was once.
My HP Envy's touch screen is working but when ever I tap on the screen it doesn't open where I have tapped, it opens on the opposite side of the device. Any solutions?
+Unregistered Animagus When the notebook or All-in-One computer touch screen does not respond or responds inaccurately, there are several troubleshooting steps you can try to resolve either issue. Please perform the steps mentioned under this document to fix the issue: bit.ly/2XPh8js
Hello, I have an elite pad 900 and I am installing Windows, but after the installation, my touch screen is gone again. All the drives on your site have been deleted. Can you re-install them? Or what can I do? I am stuck on the Windows personalization screen, there is no touch screen.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051mGOFc Regards, HP Support
Please help me, I'm on a 3 year old HP ENVY - 15t-as100 CTO and my touchscreen is not here. It's not in device Manager or anything no driver updates nothing. I even updated my bios to the newest f.64 update. Please help me as I don't know why I lost my touchscreen. In control panel device and printers I right click on my laptop and says need troubleshooting (driver error). It has something to do with my I2C HID device it has on warning and says This device cannot start. (Code 10) A request for the HID descriptor failed.
Hi Notdalson, thanks for contacting! I understand that you are experiencing an issue with the touchscreen of your computer. I will do my best to assist you. If the touch screen does not respond, or if the screen sometimes responds and sometimes does not, attempt the following procedures in order as mentioned here: bit.ly/3Bx4lEd Please let us know how it goes. Binu - Social Media Tech Support
Thanks for the reply. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
I encountered the same problem.go to device manager nd in view select hidden files.touch screen will show up in human interface.from there select touch screen driver uninstall it and restart your laptop.it ll work
HI, MY LAPTOP(HP PAVILION) DOES HAVE TOUCH SCREEN (I USED THE TOUCH SCREEN FEATURE FOR ABOUT 8 MONTHS) BUT SUDDENLY THE TOUCH STOPPED WORKING, ANDAS SHOWN IN THE VIDEO, MY LAPTOP SAYS "No pen or touch input is available for this display". WHAT DO I DO?
Hi Trupthi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M0m9Lt Binu_HP Social Media Tech Support
Hi Hemlata, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M04mU5 Binu_HP Social Media Tech Support
I have a new Windows 11 HP 15-dw2638cl laptop in which the mouse cursor is moving on the screen Tap to activate a command does not respond or work. The left and right laptop mouse buttons do not work either. I get message saying driver need further installation. How can I resolve this problem?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchpad. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AwEJWV Binu_HP Social Media Tech Support
It seems to be a Windows NT 10 laptop with an Elan Input Device shown in Device Manager. The left and right mouse buttons do not work. Neither taping on the touchpad do not work. I can only move the cursor around with the touchpad nothing else on the touchpad/ mouse buttons are working. The link you provided does not work. Please respond here that I may resolve this issue. Thanks.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051lsejX Regards, HP Support
I have a problem with my hp pavillion 360. As soon as i turn on my laptop the touchscreen starts malfunctioning popping up multiple tabs. It is highly sensitive and works automatically without touching it. I have tried to disable the touchscreen function but i cannot work with my touchpad as it clicks at random points on screen by itself. Help me fix this problem please
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi Malek, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
Hi @HP Support My Touch Screen for x360 G2 stopped working after Windows Update. Tourch Screen Driver is missing in Device manager, Wacom Device in HID shows "This device cannot start. (Code 10) A request for the HID descriptor failed.". Also, from BIOS inbuilt device, Inbuilt Device settings touch screen Enabled. Could Windows update cause touch screen Hardware Failure? How do you suggest this Issue can be resolved
I tried my best to do all the steps but still I'm unable to fix my issue I diabled the touch screen in device manager, enabled it, deleted it and evn updated my BIOS. Pls help me.
Hi, can you please help on my Pavillion x360 touchscreen? It works on one user account but does not work on another user account. Have tried uninstall and reinstall the driver but not helping.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/49LCzBR Regards, HP Support
I have the HP elite x2 ... Its showing my device have the touch screen but its not working 😑..I tried every method which is shown in video ... Ufi is not showing anything... Please HELP !!!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/42xFlsa Regards, HP Support
Hello, i have hp elitebook x360 g3 and my touch screen broke and i replaced it with a new one with the help of repairs, but the touch screen doesn't work anymore, i tried all these steps and the "about" shows that my new screen is indeed a touch screen, when i try the uefi diagnostic test it doesn't show the components test after i press the f2 , Also after i uninstalled the touch screen drive and restarted my pc , the touch mouse doesn't work anymore
Hi Evavian, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu - Social Media Tech Support
Calibrate the screen for pen or touch input is not coming up and my computer is the HP Spectre that is the 2 in 1 touchscreen. It randomly stopped working and now I cant even see the HID touchscreen after uninstalling. Nothing is working and I am very frustrated as this is a brand new computer.
Hi Tyler, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3SXecsR Binu - Social Media Tech Support
My computer (hp pavilion x360) doesn't even say the HID-complient touch screen exists. When I got my computer the touch screen worked (it has been many years but its weird for that to just stop existing randomly)
i did as u said uninstalled from device manager then restart but it didnt reinstall :) now i cant see the touchscreen device in device manager any more : |
+Faris Missawa Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Hi Jaures, thanks for contacting! I understand that you are experiencing an issue in installing the drivers for your computer. I will do my best to assist you. Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support
I have a hp elitebook 830 G8. The touch screen works only at a 90 degree angle( when the display is perpendicular to the keyboard) and doesn't work at other angles. Please help
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
Hi, i know its not a HP pro duct but i need help, can some help I reinstalled windows 10 in my ZED note prime and the touch is not registering where I'm touching it registering at a totally different place driver is installed too, can some tell me how to fix it
Ok I have the new 2020 HP chrome book so it didn't work is when i tried to search it up it didn't come up so if you can make a video for the a HP chrome book
+sun Flower If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works. 1) Wipe off any dust or dirt on your touchscreen. 2) Reset your Chromebook hardware as mentioned here: support.google.com/chromebook/answer/3227606 3) Reset your Chromebook to factory settings as mentioned here: support.google.com/chromebook/answer/183084 Please let us know how it goes.
I’ve been using HP envy 360 convertible for years and touch was working even yesterday. Now when I check for pen and touch I’m seeing No pen or touch input available for this display. HOW?!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052WbuUa Regards, HP Support
Wish I could take part in this "Hooray!" party, but mine didn't work. My laptop is completely missing the "Display Adaptor's NVIDIA GelForce..." option. Lucky me, I get to have fun on the support page haystack and look for the working needle, or pay for a repair. Thanks, hp. Barely 2 years old.
Hi Edriss, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen of your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te Binu - Social Media Tech Support
I have a hp pavilion x360 8 1 tb variant Its touch is screen works but multi gestures stop working after using tablet mode i used all this above thing but it work for some time after i restart my pc the same problem occur again and again is there any proper solution
@@HPSupport i did all that. my touch screen is working properly touch response is also accurate but when i try to drag some things it suddenly stop working and not work back but when i restart it start working again i have hp pavilion x360
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6051YXr4d Regards, HP Support
Sir I need help for my hp pavilion laptop 15 windows 10 i5 laptop My laptop display is show vertical white lines and it is showing me blur images as well as double images
Hi Dharmit, thanks for contacting! I understand that you are experiencing an issue with the screen of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/2oPxHcG Binu - Social Media Tech Support
Im going to cry this is so frustrating. I spent 2k on a touch screen laptop and it worked as a touch screen laptop for 2 years and now it is showing that No pen or touch input is available for this display. WHAT AM I SUPPOSED TO DO NOW
Hi Sana, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te Binu_HP Social Media Tech Support
@@HPSupport These instructions do not help. As I have mentioned. It is showing no pen or touch screen input is available on my specter 360 which comes with a pen and is indeed a touch screen model. I purchased your smart friend help thing for 18 dollars just for them to tell me you guys can't do anything about this and that not even the extended warranty could cover this issue. I am very frustrated and feel cheated out of my money
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Tran, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
I have used touch screen on here before, all of a sudden the touch screen doesnt work.. but it says "no pen or touch input is available for this display" .. but i jknow I had it a few days ago?
I use hp x360 310 g2. My touchscreen works but then stops working on certain parts of the screen(it happens randomly). Under HP PC Hardware Diagnostics, I can't see Components Test after pressing F2. Please help
I’ve been using my pc for over 7 years now. Suddenly the touchscreen has stopped responding and there’s no touchscreen driver. I know there used to be one because I’ve solved this problem before but now I can’t find the driver
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6057lYL59 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055mv7AU Regards, HP Support
In mine when I search the pen and touch display shows no pen and touch display is supported but before update I was easily able to use touch screen please help me 😭😭
I have an HP All in One desktop computer and it always had TOUCHSCREEN working. Now it says I don't have it al all? How did that happen? It showed HID-compliant touch screen greyed out and then that disappeared. Now, I cannot find it at all. It says there is not touch screen with your Pen search. What the hell? All drivers are up to date. It just doesn't have this capability anymore. Last week it did! I cannot simply uninstall because there is nothing showing to update ...
Hi David, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te Binu - Social Media Tech Support
Hi Malathi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu-HP Social Media Tech Support
You didn't help me, i told you before that step 3 "Configure the touch display" when i search for "Calibrate the screen for pen and touch input" i can't find it in my laptop and you only replied with a link that didn't help me with anything, how should i solve my problem ?
This looks like hardware issue, and you might have to get the computer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6054mXAxk Regards, HP Support
I have a elitebook x360 1030 G3 the touch screen just stopped overnight, tried everything not working, the UEFI test is not working as well the screen is not responding at all however the pin works fine
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well yes, that could be a major reason for the touchscreen to malfunction. Let me know! Regards, HP Support
Hi Juma, thanks for contacting! I understand that you are experiencing an issue with the touchscreen of your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lio2qg Binu - Social Media Tech Support
Sorry hi this is exactly the same as mine I have uninstalled and restarted and nothing worked and my UEFI doesn’t show what he said either. Please what can I do
Hi Joel, thanks for contacting HP Global Social Media Support! Please let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Nothing is working I checked the Hardware Diagnostic UEFI and it didn’t even show a touchscreen option after the component test. It was literally working fine a day ago
I went on device manager > Human interface and the only thing that flagged is the Intel(R) Precise Touch and Stylus (Intel(R) PTS) - Base Driver - Port #1
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
My touchscreen doesn't show up as an option in hardware tests. I have an Envy X360 which inevitably has a touchscreen. I have a I2C HID Device driver issue though.. and no HID touch screen showing up
I have a ghost in my touch screen. When I turn it on it appears as if someone is touching the screen repeatedly in the top right corner area. Wondering if the diagnostic test will cure this?
+Bev Boggs Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Hi Viridiana, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
Any suggestion for Chrome OS users? Specifically HP Chromebook 14-da0000 x360 ? touchscreen is 100% unresponsive and remains disabled after power washing, OS updates, etc. The social media HP support team continues referring me to Windows based troubleshooting so any help is appreciated.
+russellelmore I understand that you are experiencing an issue with your Chromebook as the touchscreen is not working. I'll do my best to assist you. If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works. 1) Wipe off any dust or dirt on your touchscreen. 2) Reset your Chromebook hardware as mentioned here: support.google.com/chromebook/answer/3227606 3) Reset your Chromebook to factory settings as mentioned here: support.google.com/chromebook/answer/183084 Please let us know how it goes.
@@HPSupport Thanks for the response. After much troubleshooting, unfortunately, the issue appears to be a total random screen hardware failure (random in that it suffered no physical harm such as drops, spills etc.) Being just outside the manufacturer's warranty, HP refuses to support without costly repairs. For this reason, I would advise anyone considering HP touchscreen products, to look elsewhere.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Morro, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Il y a une semaine de celà que mon écran tactile ne répond plus et j'ai tout fait mais j'ai pas eu de solution j'ai désinstallé écran tactile HID dans gestionnaire des périphériques sans faire attention mais avant ça l'écran ne fonctionnait pas ! J'ai besoin d'aide
Bonjour Boukary, merci d’avoir contacté le support HP Global Social Media ! Je comprends que vous rencontrez un problème avec l’écran tactile. Je ferai de mon mieux pour vous aider. Veuillez vous référer aux instructions mentionnées dans ce document pour résoudre le problème : bit.ly/40oHp36 Binu_HP Support technique pour les médias sociaux
Hi Namita, thanks for contacting! I understand that you are experiencing an issue with your notebook as the touchscreen is not working. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lio2qg Binu - Social Media Tech Support
I have pen support on my PC but the device manager doesn't show an HID Touch screen and I have a calibrate in my PC but I can't enable the setup....what's wrong with it?
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Hi Raul, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Y5TJ7g
Binu_HP Social Media Tech Support
i did all the steps and still yet my touchscreen isnt working in my hp elitebook x360 1040 G5
tell me what to do pls
after the touchscreen diagnostics test on the uefi, my touchscreen finally worked. thank you, hp!
+Fake_Dutch Glad to know that the video has helped you fix the issue.
Touchscreen option is not even in the hid compliant options
Try touchpad option
It means that you don't have an touch screen
@@Luna-oz9gr it had it, cause it used to work before but anyways it was a system error I've fixed since the year i made the initial comment
@@emeralddon how did you fix it cause I have the same issue
@@emeralddonhow did you fix it? I am having same issue now
It worked thanks HP!
I began to worry but the simple easy to understand instructions did the job.
Five stars! ☆☆☆☆☆
+april 2918 Glad to know that the video has helped you fix the issue.
Thank you. Fixed by uninstalling the driver and restarting. Yay!
+Jonathan M Glad to know that the video has helped you fix the issue.
@@HPSupport Thank you again. The only other problem is that this Spectre 13 shuts down the moment I plug in the charger. I think I've seen shutdown.exe run, and it seems to occur when the battery is getting low. If you've got a solution for that too, then I'd be ultimately grateful! Cheers, Jonathan
Thank you! It worked for me with the tests on Hardware Diagnostics UEFI.
+Thefobi I am glad to know that the video has helped you fix the issue.
Can you please help me figure out how to do that ? I've been trying to fix mine for months and I've tried everything but it's just not working! But I don't think I've tried that, can you please tell me how? ❤❤❤
@@omgxtay972 Hi, I followed step by step the instructions at 02:46 it worked perfectly and it's been a year without having that issue :)
Hi Hp the Uefi instructions aren’t same for my elitebook
@@Ebitenyee he's using bios version 2.1, update your bios first
Wowwww, that's awesome, it worked at Hardware Diagnostics UEFI settings,, Thankyouuuu much!!
+Sai nirmal Reddy gavini Glad to know that the video has helped you fix the issue!!
My touchscreen AND touchpad was not working, after this video both finally worked god bless you
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Regards,
HP Support
@@HPSupport ty
Thank you so much! Unistalling device and restarting PC worked perfectly.
+Ellie Glad to know that the video has helped you fix the issue.
Thank you so much it really works the second step helps me ..🤩
+Simran Dhillon Glad to know that the video has helped you fix the issue.
Step 5 solved the problem for my HP Envy x360. My first Envy needed to be replaced because issues like this kept happening. I have had bad experiences with this computer.
Hi Clarissa, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hello Sir i'm looking for the problem to fix from weeks but i can't find any solution even your methods are not working.
-first of all i tried to search touch screen and pen in the windows start but it doesn't show any of these keywords.
-then i tried to reinstall the touch screen drivers but when i opened the Human interface devices there is no touch screen driver only two drivers are installed there with wireless button and one more so this step is also a failure because i cannot update or uninstall driver because there is no driver.
-Then i tried to run the UEFI Diagnosis and there i found the hp touch screen test and the touch was working fine and passed the test.
I remember when i bought laptop i play touch games on it i don't when all the touch options was removed from my windows 10 because uses touch screen of my laptop after a long time and this happens my windows 10 now has nothing about touch screen even my laptop have a touch screen build-in😭
Kindly Help me Please.
You are the best brother!👏
+David Manole Thank you!!
Thank you! It worked so quickly
Great stuff
+Sonali Simha Glad to know that the video has helped you fix the issue.
Thank you!! uninstalling and restarting worked!!!
+Shri Venki Glad to know that the video has helped you fix the issue.
Very nice but you didn't discuss two important last possible issues.
1. Earthing leaks in the body of the laptops can cause the touch screens to go haywires and cause ghost touches and other random problems which are fixed as soon as you unplug the cord. so motherboard grounding and other issues need to be addressed.
2. sometimes, there is a hardware problem with the touch screen. a bad cable or something similar.
so if all of the tricks failed, then you need to get it fixed via repairs or unfortunately replacements.
That's what I think happened to mine 😭
@@omgxtay972 🙀hopefully, you had a cheaper fix. like, just a cable problem. normally, the screen or sensor itself is not damaged to get it replaced. 99% it is just a cable fault.
I think i might have damaged my screen's cables 😢The display broke, but the touch worked fine. I ordered a new display, replaced it myself and now that i assembled everything back in, turns out only a corner of my screen works, and some othe parts of it work but I have to press harder. ¿Any suggestions? TIA
@@dircegomez1521 any repair guy around?
Sometimes we are overlooking things. A fresh overhaul can find a way.
Granted that something didn't go bad.
If the touch works in some parts and in some parts it needs pressure only means that the capacitive layer is not right or damaged.
It should work perfectly or if cable is lose or driver is not loaded correctly then not at all.
Half working screen only means the touch is faulty.
Thank you so much!
I just needed to update it!💕💕
+selina Toliyat Glad to know that the video has helped you fix the issue.
Thank you this was so helpful and it worked so quick
+Tony Sang Glad to know that the video has helped you fix the issue!!
Mine is Windows 11 and in UEFI it only shows memory test, storage test,hard drive check language and exit. Nothing more
my computer supports touchscreen and it says i don't have touch screen and i dont see "HID-COMPLIANT TOUCH SCREEN" what do i do?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu-HP Social Media Tech Support
Thankyou. Worked perfectly
+Yaa kumi Asare-Bediako Glad to know that the video has helped you fix the issue.
Hi...my pc is up envy touchsmart but still touch screen is not working and in setting also it is showing that no touch available and in device manager too....what can I do?
+Kush Patel Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2XPh8js
@@HPSupport i have tried this methods shown before but still it is not working
omg, thank u alot! the uninstalling and restarting worked!
+Ella Pailanan Glad to know that the video has helped you fix the issue.
When i press F2 for system diagnosis then there are only 4 options
[Memory Test]
[Hard Drive Check]
[Language]
[Exit]
Pls help me Fast
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055mhyBH
Regards,
HP Support
@@HPSupport these are the same steps but what should i do if i dont have the component testing when i press F2
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6054mhzqq
Regards,
HP Support
How do I get any help? Tried to contact support - no reply. My HP elite x2 1012 g1 touchscreen display doesn't work at all after the latest major windows update. I've already tried everything - drivers, hard reset, new bios - nothing helped. The problem is - it doesn't work even on boot stage, but there is no error, the touchscreen module is detectable and said to be working. BUT IT DOES NOT) Touchscreen worked just once for a few minutes, when I was simply browsing for the issue solution. I rebooted my device and touch never worked again after. ANY HELP, PLEASE??
+Max ARCHITECT Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i
@@HPSupport Thanks mate! After trying everything from the page that you noticed(nothing helped) I found a weird solution that worked for me for a few minutes (then back to darkness). Hope this helps to fix the issue if you pass the info to your software troubleshooting department. After my Windows updated itself to ver.20H2 and my touchscreen stopped working I noticed a new item in the Device Manager -> Other Devices -> MAP MNS-instance. It was shown as if giving driver error. I tried updating drivers, but it didn't change anything. Today I suddenly realized - right after I DISABLED this item MAP MNS-instance my touchscreen WORKED till I restarted my PC! Now even reenabling and disabling of this MAP MNS-instance doesn't make any effect. But when I switched off Bluetooth it started working again!! And again just till I restart the PC )) It would have been funny if it wasn't so sad for me
No idea whom to report this to, but I extremely angry at Microsoft breaking my pc during the presentation right in front of my client!
Please, I do really rely on your assistance.
Thank you hp uninstalling and restraring its work now
Hi Vivi, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
my tocuchscreen is not working, on my HP Elitebook x360 1030 G3 laptop, i have done everything possible, done component Tests but it did work
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3SXecsR
Binu - Social Media Tech Support
Miraculous i was worried.it solved my problem.really thankful
+Sidra Kanwal Glad to know that the video has helped you fix the issue.
El nuevo UEFI no tiene ya esas opciones. Sólo tiene memory test, hard drive check, language y exit.
Yes, Mine also didnt get any help
I have an hp envy x360,
It responses to touch, but if I fold it, it will not respond.
+h4eyt Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2XPh8js
Thank you so much it worked !
+Dunya K. Hussein Glad to know that the video has helped you fix the issue!!
My computer was a touchscreen and iv literally used it to draw on. But I check the settings thing and it says it doesn’t have a touchscreen? I’m so confused I used it’s touchscreen like a month ago.
+Regina George Please follow the guidelines under this document to fix this issue: hp.care/2qSXP3i
@@HPSupport touch screen driver isn’t in device manager.
i think something is wrong with updates or sum, i also had a touch screen and it suddenly stopped working and came to this video. we have the same issue! there is no touch screen in the device manager. if u fixed your laptop please share how u did it
@@fajerfaisal3439 it literally just started working a few days ago and then I tried today and it doesn’t work again. So idk. It’s weird 🤷🏼♀️
@@fajerfaisal3439 same thing happened to me too
I have 4 to 5 HID compliant touch screen drivers. What does this mean? And what means pen and touch support with 20 touch points?
+Namah Kalbande Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Full Windows touch support with 10 points" or "Touch Support with 10 Touch Points" only indicate capacitive touch screen compatibility not a digitizer compatibility.
is aid that on settings but it used to work and all of a sudden it stoped working
My laptop is not touchscreen but still has tablet mode option...why is that so???
And once I saw that in pen and touch screen setting it came as Touch support with two touch points but after some days when I checked it again it was written as no touch support available for this device!!
+Rehena Rahman May I know the complete model number of your computer so that we can check the details for you?
hi, I don't have HID-compilant touch screen option in my Pavilion X2, is there other way to fix this problem?
+TechShino Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M04mU5
so my laptop has always had touch screen and i went to use it to draw an now all the sudden it doesnt work and my windows says no pen and touch available
Hi Kai, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
@@HPSupportme to and I am using ho pavilion 15 energy star
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support
@@HPSupport thanks for replying but I reinstalled my windows and now everything's fine
Thanks. Great Video.
+Amogh Verma Glad! You liked it.
i have a hp elitebook x360 1030 g2 and it does'nt have a option like component test pls help me
Hi Ayush, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support
same with me
Can we use this method to fix keypad not working issue?
Hi Bob, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I had an touchscreen laptop but i uninstalled the touchscreen setting- is there anyway to download it back so i can have a touchscreen again?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu-HP Social Media Tech Support
Will this work for an HP 27-a227c touchscreen desktop?
+R Garcia Please try the steps mentioned under the video on your computer and let is know how it goes!!
@@HPSupport When the Human Interfaces Devices List is open in Device Manager, the screen blinks on and off and the touch screen device is not listed as it was once.
My HP Envy's touch screen is working but when ever I tap on the screen it doesn't open where I have tapped, it opens on the opposite side of the device. Any solutions?
+Unregistered Animagus When the notebook or All-in-One computer touch screen does not respond or responds inaccurately, there are several troubleshooting steps you can try to resolve either issue. Please perform the steps mentioned under this document to fix the issue: bit.ly/2XPh8js
Hello, I have an elite pad 900 and I am installing Windows, but after the installation, my touch screen is gone again. All the drives on your site have been deleted. Can you re-install them? Or what can I do? I am stuck on the Windows personalization screen, there is no touch screen.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051mGOFc
Regards,
HP Support
Please help me, I'm on a 3 year old HP ENVY - 15t-as100 CTO and my touchscreen is not here. It's not in device Manager or anything no driver updates nothing. I even updated my bios to the newest f.64 update. Please help me as I don't know why I lost my touchscreen. In control panel device and printers I right click on my laptop and says need troubleshooting (driver error). It has something to do with my I2C HID device it has on warning and says This device cannot start. (Code 10)
A request for the HID descriptor failed.
Hi Notdalson, thanks for contacting!
I understand that you are experiencing an issue with the touchscreen of your computer.
I will do my best to assist you.
If the touch screen does not respond, or if the screen sometimes responds and sometimes does not, attempt the following procedures in order as mentioned here: bit.ly/3Bx4lEd
Please let us know how it goes.
Binu - Social Media Tech Support
@@HPSupport none of these helped me
Thanks for the reply.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
@@HPSupport I don't have a warranty it ran out in 2019
Please contact on the phone numbers mentioned in the link provided. They will assist you with your issue.
Binu - Social Media Tech Support
i am sure that my laptop has touch screen, i even used it, but when i updated windows it says no pen and touch imput aviable
I encountered the same problem.go to device manager nd in view select hidden files.touch screen will show up in human interface.from there select touch screen driver uninstall it and restart your laptop.it ll work
@@sidrakanwal2517 i already tried that method, the thing still didnt show up
@@opagananstar bad luck
+opagananstar Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i
HI, MY LAPTOP(HP PAVILION) DOES HAVE TOUCH SCREEN (I USED THE TOUCH SCREEN FEATURE FOR ABOUT 8 MONTHS) BUT SUDDENLY THE TOUCH STOPPED WORKING, ANDAS SHOWN IN THE VIDEO, MY LAPTOP SAYS "No pen or touch input is available for this display". WHAT DO I DO?
Hi Trupthi, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M0m9Lt
Binu_HP Social Media Tech Support
my laptop donst have option like component test and touch my laptop verson is hp elitebook x360 1030 g2
Hi Hemlata, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M04mU5
Binu_HP Social Media Tech Support
I have a new Windows 11 HP 15-dw2638cl laptop in which the mouse cursor is moving on the screen Tap to activate a command does not respond or work. The left and right laptop mouse buttons do not work either. I get message saying driver need further installation. How can I resolve this problem?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchpad.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AwEJWV
Binu_HP Social Media Tech Support
It seems to be a Windows NT 10 laptop with an Elan Input Device shown in Device Manager. The left and right mouse buttons do not work. Neither taping on the touchpad do not work. I can only move the cursor around with the touchpad nothing else on the touchpad/ mouse buttons are working. The link you provided does not work. Please respond here that I may resolve this issue. Thanks.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
I use a elite book 1030 G5 and when I tried the Uefi option, there was no component test
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051lsejX
Regards,
HP Support
I have a problem with my hp pavillion 360. As soon as i turn on my laptop the touchscreen starts malfunctioning popping up multiple tabs. It is highly sensitive and works automatically without touching it. I have tried to disable the touchscreen function but i cannot work with my touchpad as it clicks at random points on screen by itself. Help me fix this problem please
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
my touch used to work and i see view pen and touch info he said that there is no touch or pen and iam have his pen
Hi Malek, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support
Hi @HP Support My Touch Screen for x360 G2 stopped working after Windows Update. Tourch Screen Driver is missing in Device manager, Wacom Device in HID shows "This device cannot start. (Code 10) A request for the HID descriptor failed.". Also, from BIOS inbuilt device, Inbuilt Device settings touch screen Enabled. Could Windows update cause touch screen Hardware Failure? How do you suggest this Issue can be resolved
+Alabetutu Eniola Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yAkFj1
It's working now but I want to tell that when ever I get a update and I update and do restart when they ask but the touch screen stop working
+Wadiqa Baig Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3GfZUgd
Thanks bro it worked
+Monjil Monowar Glad to know that the video has helped you fix the issue!!
I tried my best to do all the steps but still I'm unable to fix my issue I diabled the touch screen in device manager, enabled it, deleted it and evn updated my BIOS. Pls help me.
+Vedant Patel Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i
@@HPSupport I tried this too but of no worth btw thanks for the reply...
Hi, can you please help on my Pavillion x360 touchscreen? It works on one user account but does not work on another user account. Have tried uninstall and reinstall the driver but not helping.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/49LCzBR
Regards,
HP Support
I have the HP elite x2 ... Its showing my device have the touch screen but its not working 😑..I tried every method which is shown in video ... Ufi is not showing anything... Please HELP !!!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/42xFlsa
Regards,
HP Support
Hello, i have hp elitebook x360 g3 and my touch screen broke and i replaced it with a new one with the help of repairs, but the touch screen doesn't work anymore, i tried all these steps and the "about" shows that my new screen is indeed a touch screen, when i try the uefi diagnostic test it doesn't show the components test after i press the f2 ,
Also after i uninstalled the touch screen drive and restarted my pc , the touch mouse doesn't work anymore
Hi Evavian, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu - Social Media Tech Support
Thank you!
+Amanda Gagen Welcome!!
Calibrate the screen for pen or touch input is not coming up and my computer is the HP Spectre that is the 2 in 1 touchscreen. It randomly stopped working and now I cant even see the HID touchscreen after uninstalling. Nothing is working and I am very frustrated as this is a brand new computer.
Hi Tyler, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3SXecsR
Binu - Social Media Tech Support
My computer (hp pavilion x360) doesn't even say the HID-complient touch screen exists. When I got my computer the touch screen worked (it has been many years but its weird for that to just stop existing randomly)
+Lizzie Lolz Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GfZUgd
Search bar type calibarate the screen for touching options
i did as u said uninstalled from device manager then restart but it didnt reinstall :) now i cant see the touchscreen device in device manager any more : |
+Faris Missawa Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
The driver is not installed on my laptop and I can't find it on the HP website either. How can I fix this?
Hi Jaures, thanks for contacting!
I understand that you are experiencing an issue in installing the drivers for your computer.
I will do my best to assist you.
Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Binu - Social Media Tech Support
Thank you it works.!!
+Shinriya Shui Glad to know that the video has helped you fix the issue.
I have a hp elitebook 830 G8. The touch screen works only at a 90 degree angle( when the display is perpendicular to the keyboard) and doesn't work at other angles. Please help
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support
Hi, i know its not a HP pro duct but i need help, can some help I reinstalled windows 10 in my ZED note prime and the touch is not registering where I'm touching it registering at a totally different place driver is installed too, can some tell me how to fix it
+Dragon Boy The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands.
@@HPSupport first few does but not all, so thanks for replaying anyways
Ok I have the new 2020 HP chrome book so it didn't work is when i tried to search it up it didn't come up so if you can make a video for the a HP chrome book
+sun Flower If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works.
1) Wipe off any dust or dirt on your touchscreen.
2) Reset your Chromebook hardware as mentioned here: support.google.com/chromebook/answer/3227606
3) Reset your Chromebook to factory settings as mentioned here:
support.google.com/chromebook/answer/183084
Please let us know how it goes.
@@HPSupport Thank you
Tq so much brother
+Sai Avinash Glad to know that the video has helped you fix the issue.
I’ve been using HP envy 360 convertible for years and touch was working even yesterday. Now when I check for pen and touch I’m seeing No pen or touch input available for this display. HOW?!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052WbuUa
Regards,
HP Support
THANK YOU SO MUCH❤
+Galaxy World Glad to know that the video has helped you fix the issue.
Hp I go half of my laptop screen broken but it isn’t that bad but now my touch screen is not working please give me a solution
+World Tech Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lio2qg
Wish I could take part in this "Hooray!" party, but mine didn't work. My laptop is completely missing the "Display Adaptor's NVIDIA GelForce..." option. Lucky me, I get to have fun on the support page haystack and look for the working needle, or pay for a repair. Thanks, hp. Barely 2 years old.
Hi Edriss, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen of your computer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te
Binu - Social Media Tech Support
I have a hp pavilion x360 8 1 tb variant
Its touch is screen works but multi gestures stop working after using tablet mode i used all this above thing but it work for some time after i restart my pc the same problem occur again and again is there any proper solution
+DARK X BEAST Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3F3CZVN
@@HPSupport i did all that. my touch screen is working properly touch response is also accurate but when i try to drag some things it suddenly stop working and not work back but when i restart it start working again i have hp pavilion x360
How can i use the diagnostic test if the touch screen doesnt work?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6051YXr4d
Regards,
HP Support
Sir I need help for my hp pavilion laptop 15 windows 10 i5 laptop
My laptop display is show vertical white lines and it is showing me blur images as well as double images
Hi Dharmit, thanks for contacting!
I understand that you are experiencing an issue with the screen of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/2oPxHcG
Binu - Social Media Tech Support
Im going to cry this is so frustrating. I spent 2k on a touch screen laptop and it worked as a touch screen laptop for 2 years and now it is showing that No pen or touch input is available for this display. WHAT AM I SUPPOSED TO DO NOW
Hi Sana, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te
Binu_HP Social Media Tech Support
@@HPSupport These instructions do not help. As I have mentioned. It is showing no pen or touch screen input is available on my specter 360 which comes with a pen and is indeed a touch screen model. I purchased your smart friend help thing for 18 dollars just for them to tell me you guys can't do anything about this and that not even the extended warranty could cover this issue. I am very frustrated and feel cheated out of my money
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
The calibrate the screen for pen and touch input is missing and I cannot find it in tablet PC. Pls help me to fix
Hi Tran, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support
mine is envy 360x and it has a touch screen, but with the first step i found put that my pc doesn’t have a touch screen, what to do ??
+Rola Matar Please refer to the instructions under this document to fix this issue: bit.ly/2W1r9cq
I have used touch screen on here before, all of a sudden the touch screen doesnt work.. but it says "no pen or touch input is available for this display" .. but i jknow I had it a few days ago?
+Bay Faulkner Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GVVKL3
I use hp x360 310 g2. My touchscreen works but then stops working on certain parts of the screen(it happens randomly). Under HP PC Hardware Diagnostics, I can't see Components Test after pressing F2. Please help
+OJIE Please refer to the instructions under this document to fix this issue: bit.ly/2XPh8js
I’ve been using my pc for over 7 years now. Suddenly the touchscreen has stopped responding and there’s no touchscreen driver. I know there used to be one because I’ve solved this problem before but now I can’t find the driver
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6057lYL59
Regards,
HP Support
If there is no touchscreen option in the component test, helpp 😢
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055mv7AU
Regards,
HP Support
In mine when I search the pen and touch display shows no pen and touch display is supported but before update I was easily able to use touch screen please help me 😭😭
+Pratibha Gupta Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i
Hello! I’m having the same problem right now. What did you do to fix it?
I have an HP All in One desktop computer and it always had TOUCHSCREEN working. Now it says I don't have it al all? How did that happen? It showed HID-compliant touch screen greyed out and then that disappeared. Now, I cannot find it at all. It says there is not touch screen with your Pen search. What the hell? All drivers are up to date. It just doesn't have this capability anymore. Last week it did! I cannot simply uninstall because there is nothing showing to update ...
Hi David, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te
Binu - Social Media Tech Support
I have disable option in human interface devices, but touch screen is not working, what can I do now, plz reply
Hi Malathi, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu-HP Social Media Tech Support
You didn't help me, i told you before that step 3 "Configure the touch display" when i search for "Calibrate the screen for pen and touch input" i can't find it in my laptop and you only replied with a link that didn't help me with anything, how should i solve my problem ?
This looks like hardware issue, and you might have to get the computer serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6054mXAxk
Regards,
HP Support
I have a elitebook x360 1030 G3 the touch screen just stopped overnight, tried everything not working, the UEFI test is not working as well the screen is not responding at all however the pin works fine
+rabii hamdaoui Please refer to the instructions under this document to fix this issue: bit.ly/2VmC14Y
Were you able to solve this?
My Laptop's screen is broken so is that could be a reason for the disfunctionality of touch screen?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Well yes, that could be a major reason for the touchscreen to malfunction.
Let me know!
Regards,
HP Support
Mine in UEFI doesn't show what you have said, it only have memory test, storage test, hard drive language and exit. Nothing more. It's Windows 11
Hi Juma, thanks for contacting!
I understand that you are experiencing an issue with the touchscreen of your computer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue:
bit.ly/3lio2qg
Binu - Social Media Tech Support
Sorry hi this is exactly the same as mine I have uninstalled and restarted and nothing worked and my UEFI doesn’t show what he said either.
Please what can I do
I try this thanks
Hi Joel, thanks for contacting HP Global Social Media Support!
Please let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Nothing is working I checked the Hardware Diagnostic UEFI and it didn’t even show a touchscreen option after the component test. It was literally working fine a day ago
I went on device manager > Human interface and the only thing that flagged is the Intel(R) Precise Touch and Stylus (Intel(R) PTS) - Base Driver - Port #1
It’s showing: This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE
If this does not work then can you just trade me this for a new one i really need a computer for work I cannot afford to waste time
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
My touchscreen doesn't show up as an option in hardware tests. I have an Envy X360 which inevitably has a touchscreen. I have a I2C HID Device driver issue though.. and no HID touch screen showing up
+Lukas LW Please refer to the instructions under this document to fix this issue: bit.ly/2W1r9cq
@@HPSupport Touch screen driver does not show up..
I have a ghost in my touch screen. When I turn it on it appears as if someone is touching the screen repeatedly in the top right corner area. Wondering if the diagnostic test will cure this?
+Bev Boggs Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Nope
I don’t have the touchscreen option when I turn computer on or it’s under manage drive
Hi Viridiana, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support
Any suggestion for Chrome OS users? Specifically HP Chromebook 14-da0000 x360 ? touchscreen is 100% unresponsive and remains disabled after power washing, OS updates, etc. The social media HP support team continues referring me to Windows based troubleshooting so any help is appreciated.
+russellelmore I understand that you are experiencing an issue with your Chromebook as the touchscreen is not working.
I'll do my best to assist you.
If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works.
1) Wipe off any dust or dirt on your touchscreen.
2) Reset your Chromebook hardware as mentioned here: support.google.com/chromebook/answer/3227606
3) Reset your Chromebook to factory settings as mentioned here:
support.google.com/chromebook/answer/183084
Please let us know how it goes.
@@HPSupport Thanks for the response. After much troubleshooting, unfortunately, the issue appears to be a total random screen hardware failure (random in that it suffered no physical harm such as drops, spills etc.) Being just outside the manufacturer's warranty, HP refuses to support without costly repairs. For this reason, I would advise anyone considering HP touchscreen products, to look elsewhere.
thanks
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
It worked 😊
Hi Morro, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Il y a une semaine de celà que mon écran tactile ne répond plus et j'ai tout fait mais j'ai pas eu de solution j'ai désinstallé écran tactile HID dans gestionnaire des périphériques sans faire attention mais avant ça l'écran ne fonctionnait pas ! J'ai besoin d'aide
Bonjour Boukary, merci d’avoir contacté le support HP Global Social Media !
Je comprends que vous rencontrez un problème avec l’écran tactile.
Je ferai de mon mieux pour vous aider.
Veuillez vous référer aux instructions mentionnées dans ce document pour résoudre le problème : bit.ly/40oHp36
Binu_HP Support technique pour les médias sociaux
I have a touchscreen laptop but i cant see touchscreen in device manager and can even seach clibraiate screen I have a hp windoes pls helppp
Hi Namita, thanks for contacting!
I understand that you are experiencing an issue with your notebook as the touchscreen is not working.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue:
bit.ly/3lio2qg
Binu - Social Media Tech Support
I have pen support on my PC but the device manager doesn't show an HID Touch screen and I have a calibrate in my PC but I can't enable the setup....what's wrong with it?
+Core Girl Toons Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i