What Nordstrom doesn’t want you to know 🤯🤯💸
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- เผยแพร่เมื่อ 25 มี.ค. 2022
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Disclaimer: I am not a financial advisor. Although I am a lawyer by profession, I am not your lawyer and no attorney-client relationship is established with you in any way. This video, and the ideas presented in it, are for entertainment purposes only and should not be construed as financial or legal advice.
So messed up to return after a year of wearing shoes.
eh it’s a big corporation it doesn’t really affect them
Lol I talked to a Costco employee and they always bough Leggings there, wore them for a couple years, returned them, and bought new ones. Cooperations don’t care.
Ikr, it may be policy, but, it's tacky.
I mean, if its Erikas year old shoes, I'll take em 👀
It will affect them if a lot of people are doing it and people are becoming more shameless these days.
Technically legal and morally corrupt, yay!
Who cares? It's not like the company loses money on this lmao
@@Natalie-ei3vp how are they not losing money?
Who tf cares?? Nordstrom CEO is chilling at his mansion while you are here writing youtube comments 🤣 seriously people need to stop caring so much about other people's money
@@yeislyntorres5304 What makes you think that the CEO owns any part of the company?
@@valterstrumpiks7832 because he does. Erik Nordstrom is one of the brothers who owns the company. His net worth is 80 million dollars. His grandpa founded the company. Not all CEOs own part of the company of course but I am talking specifically about Nordstrom
As someone who’s worked in retail. Don’t do this.
For real
Nah I’ve worked in retail and am def down to take advantage of policies of big businesses Idgaf
Yea, this is the kind of argument that makes all of us want to quit
Because youre a lazy and cant do ur job?
Maybe get a different job if you don't want to actually do it.
I no longer work at Nordstrom, but I think this is a really unfair misrepresentation of their business. This return policy isn’t a secret, it’s actually their pride and joy. In the 70’s a Nordstrom location was built on a property which used to be a tire dealer/automotive shop. An elderly gentleman came to that Nordstrom wanting to return tires he bought YEARS ago and the sales associate at Nordstrom was like uh… we’re actually an apparel store, we don’t sell tires. And the gentleman was like yeah, but I bought these *here* (geographically speaking) and was told I could return them if they didn’t work out. The associate called a local tire shop and asked for a fair estimate of the value of the tires and handed the gentleman cash in exchange for the used tires. One of the tires is hanging in the staff room at that location as a reminder to live one the company’s main policy: use your best judgement (in the interest of the customer).
I worked there too! Loyal Nordstrom customers including the card holders no this is how the company operates.
Wow, what a story!
Oh wow! I’ve never heard this before! That’s pretty cool though. These are the kind of businesses I like to support though
Absolutely true! My mom worked there back in the 80's and we continue to go to this day just because of how amazing the customer service is. :)
Any Nordstrom I’ve ever been to the employees were super sweet
You’re the kind of person I want miles away from me.
A person who knows the return policy of a store?
@@Wow-vw6ws a person who scans a store for a couple dollars
@@sweetbearcookie5215 couple of dollars??? u BEEN to nordstrom?? everything in there is at LEAST $80
Lol i swear thoooo
@@Wow-vw6ws correct
I used to work at Nordstrom. abuse of the return policy will easily get you banned.
“Erica” is morally obtuse.
Then they should eliminate it, its not our fault we know our rights
Show us one of these interactions with a real store employee, not just you.. then maybe we will believe it
Actually it’s the Nordstrom way. And most Nordstrom employees won’t do that except this Karen.
My grandma actually returned the dress she wore to my mother’s wedding…18 years after buying it and without a receipt 🤣
@@morganbright1892 🤣 🤣 🤣
💯
@@morganbright1892 so how does the store even know that dress was bought from there?
One of Nordstrom motto’s is keep the customer coming back to shop. That is why they have this policy. Even with the exchange of item or gift card if you come back to shop you will probably shop for other things. That is how they get you hooked. Genius marketing I think.
It’s true companies with bad return policies close down.
interesting, I won’t but something else when returning something🤣
Except the employee looses money from this. Because commission is a huge part of being paid here.
but how are they making cash then if they get the money back every year or sum , do they invest or sum i dont know anything about this sorry…but the policy is pretty cool
Wow I finally found you: the boss Karen of all Karen’s.
How is she a Karen though, she wasnt yelling or being rude and its company policy?
Karens cant get jobs as lawyers
That’s… not what a Karen is
Just wait till you meet a REAL Karen😂 At least she wasn't screaming or degrading the employee
She is a lawyer informing people about policies that the general public don't know about. She is literally not a karen
I feel like these videos would end up helping the companies change their terms and fix the loopholes in the fine print so these hacks wouldn't last for very long
Uh oh
This policy has always existed. It's a marketing technique to get you to keep coming back.
Its not a loophole they want to close, they pride themselves on their policy
Nordstrom prides themselves on their return policy. Do you think a multi million dollar company would write a return policy and not know the risks of it? Lol.
Remember sephora return policy
Karens: *"Write that down,Write that down..."*
😂
That’s sketch. Even if this were a thing people that feel the need to exploit every legal loophole make me sad for them.
As you should, when you can't afford things, you gotta do what you gotta do. That's why she made this video, to help people out if they need it. Desperate times calls for desperate measures.
If you have to live in capitalism, live like it. Most of your shopping experience is already mired in ethically dubious distinctions.
Wait, mega millionaires can exploit tax loopholes and never pay taxes… but the poor can’t return something on a legal policy?! LMAOOOOO
Shut up 🤫
These companies exploit people in less developed countries to make all their products in return for extremely low/nonexistent wages. Cry me a river if they lose a few dollars.
This is stealing, returning worn items makes all items more expensive for everyone else. Despicable
Then blame Nordstrom for having their policy since forever.
@@PejmanMan it’s a ridiculous policy anyways. “Yeah, I’d like to return these torn, scuffed up pairs of sneakers I’ve used for sports for five years. Policy says you have to comply and give me my money back.” No. Take them to goodwill or toss them.
@@MidnightRose. ridiculous or not they mad it😂 they know what they are doing. You think they are losing out? If they were they wouldn’t do it. Cut it out
it’s a legal policy. I don’t think you know what stealing is.
It is literally their policy lol...that's not stealing.
“I’d like to return this”
No
Employee: “no, you can’t buy the whole gucci store”
Erika: “She has no idea I know this.”
Also Erika: *pulls out gun*
But my question is after a year of wearing them how do you prove that those shoes are from Nordstrom
Receipt
Sometimes you buy things and only wear one time. Instead of just sitting in a closet, return it.
Get out the matrix, money is an illusion. They know their products
Counsel & Courage
God bless
Yep. I used to work for Nordstrom and poeple who were regular shoppers were regulars solely due to this policy.
But isn't it morally incorrect??
@@sierra3866 nope 🙅🏾♀️
@@sierra3866 yes. Especially people who buy things like party dresses for an event and then return them or people who buy a cooler, use it all summer, and then return it in the fall. It is based on the honor system to support customer satisfaction when the customer has a problem with an item they purchased. Some people treat it like a free rental service. Best way to make a judgement is to ask oneself: would I want this done to me if I owned the business?
@@wolfwhistlewoowoo6297 If you owned a store, then don’t have that as a policy. It’s quite simple. Morals aren’t really up for debate if Nordstrom takes pride in their own return policy (aka this one)
Can the sales associate see the items you have returned?
Watched some of these videos now and working in customer service this really does a number on that workers stats. Having returns or lack of profit on the drawer can lead to loosing bonuses or commissions. Yes return if needed you absolutely need to or don’t buy it if you are going to return it
Nope. I’ll return all I want. Nordstroms literally prides themselves on their return policy and how they are always trying to please the costumer. This isn’t some sketchy loophole, it’s literally written on their website. Maybe don’t work somewhere with a policy like that if you care that much about it.
@@Wow-vw6ws You're going to grow up to be a Karen x
But that’s other customer retails, Nordstrom isn’t like that bc it’s part of the policy.
Do employees at Nordstroms work off of commission? That’s odd in retail if they do. But unless they do, somebody returning something has no impact on the employee who happens to be working the register that day.
@@phantasystar2126 they do not make commission, BUT when my bf worked in retail they have charts they post in the back employee break room.. the chart would show how many returns were done on the cashiers time and how many bags they used etc.. the goal was to be the one who didn’t have the most bags being used and have the least amount of returns but it’s really messed up bc you can’t control what someone spends and gets to need bags on your time and you def can’t control who decided to come in and make a return at whatever time they do.. his job you wouldn’t get anything for having the better chart but the managers would really throw a fit if the numbers were high.
“I dont care leave. “
🤣🤣🤣🤣
Lmaoo
I promise 😩🤣
She has tl care since it's illegal to be against the policies of the company, but sure if you wat to risk your job for a pair of shoes that aren't yours go ahead
If you have to do this, you need to be shopping the thrift store.
It’s literally nordstroms return policy.
Thrift stores and garage sales shopping for Nordstrom brands, so they can take advantage of their return policy. I know of people that would buy 2nd hand store branded clothes/shoes/accessories knowing the store had a similar policy, taking advantage. A number of these stores changed their return policies because of it.
Exactly! I grew up poor and that’s literally where most of my clothes came from, and hand me downs.
Just have style and the brand doesn’t matter.
I even got several pairs of work pants for $1 each at a local thrift store.
Now aside from thrift stores, I just buy when there are sales, and overstock stores that sell new things for less. I wouldn’t just constantly return things just because, especially if I’m shopping in-person, maybe sometimes but not for everything like some customers seem to do (just seems tacky, I say this as a shopper & from the times I worked in retail for a different store). Just don’t buy something if you aren’t going to wear it.
people are like this at thrift stores too 😭 i work at one
What??? Man stuf
I’ve turned down plenty of people for refunds when I worked at Nordstrom. Everything is a case by case basis. All your returns are tracked and you can definitely be refused.
Ericka teaching people how to get away with being trifling.🤣
Wow; that’s just wrong; if you’ve worn them, then taking them back is just wrong and dishonest
Yes it is
And guess what
They take all those products and re sell them at nordstrom rack
Eh it's the company's pride besides who tf cares ?
@@florentinaw1707 not true.
Honey, obedient submissive girls rarely made history... Why don't you stop caring about multimillion dollar companies and start caring about yourself?
rip the employees that have to deal with people like this now
Tell them to stop working 9-5 shitty jobs then
Employees when they have to do the job they applied to and have to obey the policies of the company they work for: 😭😭😭😭
No seriously guys I knew people who used to work for Nordstroms and they told me this yearssss ago.
I always remembered this.
He told me a story of how he watched an old guy come in with some old beat up YSL shoes kick em off and exchange for brand new ones for free after reminding the sales person of this rule.
It’s still crazy to me but Nordstrom’s REALLY does do this!
However, if everyone did this, Nordstrom would go out of business. The policy is not in place for a lifetime of exchanging things, it is to promote a positive experience for a customer who has a problem with a item that doesn't work for them. Example: if you buy a new pair of shoes and find that the stitching is loose, what a blessing that you can easily take the shoes back and get a better pair with no issues. However, if you purchase a new pair of shoes that work perfectly for you and you wear them every day because they are your favorite brand and they work great, they finally wear out after serving their purpose and you love them so much that you want to find the exact same pair, the policy is not in place for you to trot in and demand a new pair of shoes so that you never have to spend money again. That is not how businesses work. Even thinking of things karmically: you want to live your life from a place of empathy and love to other people and all living beings, treat others in all aspects of life the way that you would want to be treated.
@@wolfwhistlewoowoo6297 yes, however that IS how it works at nordstroms. It the CRAZIEST thing but that’s the policy lol
I guess that’s why it’s not advertised or even well known. My friend who told me was even shocked and he worked there lol
@@wolfwhistlewoowoo6297 it’s not the customer’s job to protect Nordstrom from lost profits. They can easily change the policy if they don’t like people suddenly following it
Death: time to go
Dying man: watch this he doesn’t know, actually I get a new life bc Erika read the fine print
Meanwhile, department stores are closing by the day…
That’s because those stores are being looted.
That's messed up.
Tiktok: Teaching kids how to be Karens 💀
How is this teaching people to be Karens💀
me returning something i bought in the 70’s
Seems like the same type of person that exchanges empty candles at bath and body works
Might as well it’s part of the policy.. and they do that to save the planet and reuse the containers
@@tiffanysbeautyhouse755 I really want to know who or what made you believe they reuse the containers.. they bust the glass soon as it's returned 🙄
This is why we can’t have nice things. People want to abuse certain things till the companies are forced to just say “f y’all, no more of this”.
I used to work at Nordstrom, and the people who returned nasty old shoes got mocked sooo bad by employees. 😅
Do this enough times and you get put into a file and on a watchlist at the store, for abusing our return policy
That feels like abusing the system. I hope they update their terms.
Imagine going through all that work to get a law degree & you use it.. to be annoying in shoe stores.
Ew you’re THAT kind of lawyer. Big yikes
I work at a retail store and this kind of stuff is SO frustrating. We have many different ways to return items and look up receipts/transactions, if you are a member of our rewards program and entered your number when you purchased it, we can look it up, I'd you payed with card, we can look it up, if you have a receipt, we can return it! So it makes me SO irritated when people, didn't punch in their number, payed with cash and tossed the receipt! Like we give you so many ways! At this point it's the customers fault and they don't deserve a return!
I used to work at Nordstrom and people wear hella used items and it’s NASTY. They will audit you if you do this often enough
@infinite2382 ~ Yes and Nordstrom sells the obviously worn clothing to the next customer.
Ma'am, i just work here😐
Employee: okay thank you lady I still can’t do anything
You bought these over a year ago, i know this because you have no receipt.
She knows this because the shoes are clearly worn so much they are barely recognizable...but she should get her money back anyway??? Enough people do this and that's why those shoes (and all other goods sold there) are sooooo expensive...because people pull this stuff.
Every employee working at Nordstrom knows this smh
no one will ever ask "who taught you this"
Nice. Someone to teach people how to act even more like entitled brats.
This is so shady lmao
Well basically what customers are doing on Amazon
The Nordstrom lady looks just like Erika - great casting!
It's like a tutorial on how to be a Karen.
Any person over the age of 30 will tell you this about Nordstrom's. Their return policy has always been this way, and anyone that shops there knows this. That's why they are so cool.
She doesn't know i know this
"I have a loaded gun"
Great let's teach people how to cheat the system so honest people have to pay for it when prices go up because of their lost
These companies exploit people in less developed countries to make all their products in return for extremely low/nonexistent wages. Cry me a river if they lose a few dollars.
@@hueyfreeman8865 I'm glad we don't all think like you
Girl, I worked at Express and a women brought in clothes from like 20 years ago! I was like I cant help you with this return. They are worn and like 20 years old but let me get my manager. He gave her store credit 😲.
Thats dumb. I think you shouldn't be able to get a refund if you literally ruined the shoes.
“She’s has no idea I know! Watch this!”
Sends a ballistic missile
I used to work there. Yes you can. If they try to give you a hard time go to customer service
This works for free loaders
It just sucks for the employees who get minused on their commissions when people return stuff
keep doing these, the shop will either go down or charge more for each item in the price to cover returning like this
“She has no idea I know this. Watch this!”
Get tf ou-
The comment section gives me faith in humanity. I love Erika but this particular loophole is very disingenuous.
Tip: If you are going to do this, do it to a manager. I’ve been in that position and the workers do not have the authority to do that for you.
One of the reasons I shop at Nordstrom's is because I know I can return stuff if I have an issue with it. A year later is a little extreme...
Be aware of the fact that if you purchase an item from a sales person at nordstrom with intent to return.. that every single cent of that purchase gets taken out of their commission for the pay period. Sales people at nordstrom struggle to make commission every pay period because customers regularly abuse the return policy. Its fu**ed up. If you buy with intent to return than SHOP ONLINE. Stop wasting sales associates time and messing with their livelihood.
Isn’t that wrong?
Nordstrom is excellent! I had a pair of boots I ordered online, wore them a couple times, they really didn't fit. I packed them up and forgot to ship them back. Over a year later, I shipped the package back, figuring I wasn't going to wear them anyways and just hoping for the best. A couple months later I randomly received a $100 gift card in the mail! I was kind of shocked NGL 😂
Do we now need a lawyer to read the back of a Nordstrom receipt?
I’m pretty sure the store will just raise the price of everything in the store to cover this, just as they do to cover the cost of theft.
That’s great now I know where to shop next time and return things I don’t feel like keeping anymore!
Erika, back when you were practicing law, what would you think if a client refused to pay you even though the client used your advice, and used the documents you created for him/her? That would be theft of services, wouldn't it? You have now advised your viewers to "steal" from Nordstrom's. Where is your integrity? You have just dropped a number of notches in my eyes. I am disappointed in you.
This is what Nordstrom’s return policy says:
“Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.”
And to answer your question about theft of services, Erika probably wouldn’t have faced this situation because she worked for a law firm. She got paid by the law firm; the client didn’t pay her directly. And typically law firms take retainers before doing any work, so this wouldn’t apply. And even if Erika had performed work and not gotten paid, this wouldn’t be theft of services. While the law on theft of services varies from state to state, this generally requires threat or deception. In your hypothetical, your facts indicate only a breach of contract (failure to pay in accordance with an agreement for services). Otherwise, everyone would go to jail for failing to pay a debt, and that was outlawed a long time ago.
Thats so scummy to return something a year later
I used to work in retails AND the amount of people to abuse this policy is UNBELIEVABLE. Stop this!
This is so true...you can return crap at anytime that's why they have the Nordstrom's Rack...because they will send it there and resale
..win win.
Thank you!! Now I can return Uggs that were a gift but I already have them in grey lol they’re literally still in the box 😂
A simple plain white t-shirt cost $250 at Nordstroms.
Erika sounds like a crooked lawyer
Wish I would have seen your video when I went to return new shoes with receipt. Thank you for all the info!🌷
True story! I had a pair of Uggs that were a size too small for over a year. I wore them a couple times and ended up going back and explaining that my grandma had got them for me but I didn’t have the receipt (which is true). They gave me a new pair of Uggs in my correct size no questions asked! I miss having a Nordstrom in town :(
It’s so sad people would return something after wearing their shoes for one year. I hope Nordstrom changes their written terms and conditions so they are not taken advantage of like this
That poor minimum wage worker who has never read the terms and conditions and is just tryin to make some money through high school
Yep and returns actually get taken away from their commission
You should set up a different account for TH-cam stories because it pushes your videos back
Love these sooo much!! Lol.
I can't imagine any of this working in real life
I am an employee at nordstrom and we don’t take back any shoes that have been worn at all. Wrong information 🤣🤣🤣
Nordstrom or Nordstrom rack?
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Retailer bullying 101
Just cuz you can doesn't mean you should
My social anxiety would never allow me to do this 😆
This is the reason why companies adopt strict policies. They start out nice and get taken advantage of.
i worked at nordstrom and they actually encourage you to let customers know about this policy. there’s even a story about the very first nordstrom used to be a tire shop and they allowed someone to return a tire.
"Hello I would like to buy these items" "Sorry, ma'am it says insufficient funds" "Shhh, she doesnt know i know this trick!"
"I have a gun"
You don’t need to be a lawyer or read the fine print to know this. It’s a well-known Nordstrom policy, however you shouldn’t abuse it by returning a million things you’ve worn for years. I worked for the company.
On behalf of every nordstrom employee… don’t be this customer
Reading through the comments, I had no idea so many people felt so protective of large retailers.
I feel for the poor souls that have to deal with you doing this
I worked at Nordstrom. The employee handbook had a one sentence return policy. “use your best judgement” basically if you believe it was sold there you can find it in the database, you can accept the return . NEVER for cash, but store credit, just fine
If their policy was garbage yesterday, they're surely going to close it up today.
I used to be a customer service rep at Nordstrom and customers who did this were the worst. Just because you can do something doesn’t mean you should:/
This is why so many Nordstrom stores are going out of business
I went to Nordstrom today to buy this bottle of Valentino perfume but they had just sold out of it and well so I had them order it for me,and I don't know why but the manager (who btw is a real sociopath and psychopath) is following me around the store it's really creeping me out and I couldn't stand it!
Because I'm minding my own damn business and I never,ever approached her or any manager...(except after she approached me first) and brings a bag of samples and I thought it was because today's my birthday ( because today is my birthday) and I thought that that was a nice gesture and so I said Thankyou so much! And I was just going to give her a small little hug....well she backed off and was treating me like like I was some kinda disease or dirt,or gum on her shoe,and then she says "I think that maybe it might be a good idea that if you want to come in and see someone that you make an appointment first"...I said "Are you serious?" That's crazy!" And I just spent almost $200.00 at your damn store and I'm a customer and Ive never made an appointment before,and I'm not going to start doing so now"...here's your samples back!"
And she says I can go ahead and keep them,but I cannot be bought or bribed,and I am the customer,and (she's making a living off of my money) and I certainly am not a doormat, well I gave the sample bag to someone else who worked there..and I said "I don't want it!" Especially not under her conditions!
My sister when she was still alive a few years ago tried the same thing on was sending me money..."And use it on whatever you need" she said Okay well people have to buy gas and I don't but my roommate does and so I give him gas money and she found out about it and said "You're not giving him any of my money are you?'
I said "Oh I see!! So now it's your money,I thought that you said it was mine,except when it comes to him right?"
And she's saying that she'll send it to our younger sister and then she can meet out the money to me,so I told my yonger sister what she was planning to do,and my sister says "No way I'll just give you all of the money!"...and I told our other sister what she said...and I told her that I appreciated everything her and her husband did for me but if it was a way to control me and came with srings then she could keep her damn money click!!
I have found out in life that you have to stick up for yourself,or if you don't people like this manager at Nordstrom or people like my sister will try and walk all over you,and that's the truth!
This is terrible. If everyone return their used items, companies will lose money, workers will lose job.