Having an organization email as an alias under an individual user doesn't seem ideal, especially for medium-large organizations. Is there a reason you wouldn't be able to use a Shared Mailbox in Zoho Mail? Can you not set up forwarding rules for them? If the user assigned to the alias leaves the company - how would you manage that? Feels like it'd be a nightmare to manage.
I think you would set up a shared inbox within Zmail. And then you would add the aliases in the individual aliases for users in CRM / Desk etc for the purposes of sending. You can then set the auto-forward up in any users Zmail account - but not all users or it will be sent multiple times. I'm not 100% sure if you can set up the forwarding bit in Zoho Mail Admin Console.
Having an organization email as an alias under an individual user doesn't seem ideal, especially for medium-large organizations. Is there a reason you wouldn't be able to use a Shared Mailbox in Zoho Mail? Can you not set up forwarding rules for them? If the user assigned to the alias leaves the company - how would you manage that? Feels like it'd be a nightmare to manage.
I think you would set up a shared inbox within Zmail.
And then you would add the aliases in the individual aliases for users in CRM / Desk etc for the purposes of sending.
You can then set the auto-forward up in any users Zmail account - but not all users or it will be sent multiple times. I'm not 100% sure if you can set up the forwarding bit in Zoho Mail Admin Console.