Thanks for watching everyone! If you didn't know we've completed a full first series separate from the pilot. You can watch all six episodes here. - th-cam.com/play/PLtf6xw044TkqpIcpgvNgYdV-eRLLTG1WM.html
Fantastic job. Between this Pilot and the first series Y'all Have Grown a lot. The pacing and shots in the first series are prefect. All the actors have definitely grown. Wish I was in AU, I would love to be on this show.
I've had my share of fun with people like the camera lady. I still do as a fellow customer, just to give the poor retail folk a little moral support. :)
+K.Horton16 I had one exactly like her today, except with an iron. THE LIP IS MEANT TO BE THERE, SO THAT YOU CAN IRON AROUND BUTTONS, IT'S NOT FAULTY JUST BECAUSE YOU WEREN"T CAREFUL WITH YOUR SHIRT.
As an ex Harvey Norman employee this is 100% accurate, I really hope this series gets picked up & customers who have never worked in retail see just how much of an asshole they really are.
Currently still a Harvey Norman employee and this is so true it hurts. I want it to be picked up and broadcast on mainstream tv so it reaches the biggest possible audience and maybe just maybe a few people won't be such bitches when they're coming into our stores.
I work in JB, the show is very very accurate. Do the hardware guys at Harvey get budgets and commission? I hope the show touches on the bullshit paradox's that come with it.
People will probably be all uppity, roughly the same happened when a salesman at Jaycar got caught venting on a cam corder they sold and he forgot to wipe the vent, made the news and everything and they just ridiculed the salesman. I've been there too and I currently work for a call center, you think the pulc are stupid assholes to retail staff, try getting them on the other end of the phone when they don't even have to look someone in the eye before they proceed to be entitled dirt bags
Kate Tii Eeyup! I learned a loooooong time ago. Though I'm currently at a point where if I actually DO somehow have an evening or morning off from one of the three jobs (yes, three...), and one tries to call me in, I CAN just up and say NO, because I quite literally need a rest.
And this is why i quit my last job, apparently : sorry but telling me you want me to work the day before x-mass is not good enough, i need more notice, im not doing it : is being rude as all hell and throwing all his kindness back in his face
edwardocortez well that was the issue. some employers do not take saying no so well. im great at saying no. just some bosses will do their best to make your work life hell if you do.
That scene with the woman and her "faulty" camera was like reliving a horrid moment in a video game store. Lady wanted a refund for a PS4. She dropped off the PS4 and the wires, but no box or receipt. She also forgot to return the controller that came with it. She then stated it didn't work, but the guys made it work. She then pulled out a disc and said that the PS4 only worked for some games that her son and daughter would play. She pulled out a handful of xbox 360 games and said that they didn't work on the PS4. I was trying out the demo for a Japanese RPG and I was hearing the nonsense that came from this woman. She couldn't get a return because there was no box or receipt so she wanted an exchange which they couldn't do. woman asked for the manager, but she was talking to the manager the entire time.
Cheers for sharing that story, that was hillarious. Hate the fact that some people clearly have no brain. Xbox 360 games on a PS4? How did she even make it to adulthood?
As a retail employee this his so close to home it's scary. I hope the general public watch this and realise what they are doing when they are shopping. Most are probably so disconnected that they wont realise that the customers in the show are really them.
Worked in mostly hospitality for 14 years, with a small amount of retail in the mix. I feel the pain. People are awful, and they don't realise how awful they are. This episode almost made me cry, especially the final scene with the "I have no qualifications"... Faaarrrrrk. Bravo.
You guys need to do an episode where the manager and supervisor run around with their heads cut off , hyperventilating , because they have just received an email that the "area" manager is coming in. Make it where the manager/supervisor both frantically round up the staff and get them to tidy up the place and merchandise everything....... then when the "area" manager is visiting they take all the credit LOL.
I still haven't received my name tag at work, however last week the second in charge came up and gave me someone else's nametag to wear for the day. I figured the big boss must be coming in... I was right
Most of the time there's not a significantly cheaper price it's just that if you say you saw a $800 computer for $750 up the road sometimes you get the overzealous guys who says I'll give you $675 with free installation. It's basic psychology of economics. It's like how people lowball to get the compromise as low as possible
Customer -"i've seen it cheaper down the road" me- "no you haven't that has half the spec of this one" customer "it looks like the same one to me" me "please leave"
I work in an electronic store, the staff are actually amazing and I have zero complaints about them but customers...omg. Your portrayal of them is bang on. I got frustrated just watching. Reminds me why I hate my job. Although I do get the satisfaction of saying "actually I'm the manager" when they ask for one. They're always surprised I'm a girl. Some people are so arrogant it drives me insane. Loved the episode, keep it up.
"whats your best price on this?" "Can you do any better for cash?" "ive seen this cheaper elsewhere" ...repeat for 8 hours Congratulations...you're now qualified to work in electrical retail!
This is so real that it hurts me, except that my coworkers are freaking awesome. Customers though, wish I could tell them to fuck off because they are idiots.
Oh sweet lord jesus - this is perfectly spot-on. From an ex-DSE store manager, I commend you for bringing back the ... pain and ... I'll be going now ...
I know that feeling. I spent 10 minutes arguing with a guy that I couldn't return his item with no receipt and for no reason, call a manager, she calls me on the 2 way and says just return it. Old mate says 'see you don't even know policies, you've just wasted 20 minutes of my fucking time' I say yeah, we'll see those great big signs in every aisle saying no receipt, no cash refunds? And the sticker on every till? Well that's policy. It's managers discretion and she's decided she can't be stuffed to come down here and back me up, so you get a refund, you've wasted my time by not reading and buying something you don't really want. Fuck retail man, it would be an awesome job if there was no customers.
We have that issue a lot where we follow policy, but the managers in our store are giant pushovers and will overrule it all the time. So if we do it without them we get in trouble, but the managers always overrule it and make us look like jerks. One of my biggest problems at my job. I work at a large hardware store where most of our customers are regulars, so it's not as if I won't see them again the next day.
Hawkshadow56 I'm a retail manager, and we're told to "make the exception" when the customer is making a scene. When I was first promoted, I had to have a training session with other managers, and a corporate official told us that if we got a corporate complaint about ANYTHING, they would always take the customer's side, so they said we ALWAYS had to do what the customers wanted if they continued to argue. I hate it so much :/
I've watched 3 minutes of this series and I can tell you with complete and total honesty that every single person working in retail (13 years myself) needs to watch this fucking awesome show. Seriously guys, amazing work! I can't wait for more!!!
My life right now is literally Shaun's. Literally. Photographys a dream job but I'm stuck on the customer service desk in electrical retail. I've also had that exact camera customer. this shows fucking great. I'm crying at the accuracy
As an Ex Harvey's employee I can honestly say this is so accurate from my 7 years working there. As someone who did returns I have experienced the same thing with that Camera return than I ever care to remember. Great effort on this pilot, cant wait to see more episodes guys!
I think he means unchaged as an AS show, not a remake. It's funny because the original UK shows of IT Crowd and Sherlock is loved by fans here. No one likes the cheap US remakes in the states.
I heard about this series on Facebook and it sounded really good, then I looked it up and found out how much of a passion project it is. Great show! I'm really looking forward to seeing more of it.
This Pilot was amazing for those of you that javent worked in retail let me tell you that THIS IS EXACTLY how it is in real life, from the customers that feel they are gods and that the employees are just robots to the managers that tell you to follow certain rules only to break them themselves and make you look bad in front of customers. Good show guys thanks for letting people know how retail really is
As an ex Electronic Store employee from australia can i just say THANKYOU! Ive never seen a more accurate depiction of a day at retail then this.. Well Done Sirs and Ma'ams! you have my subscription and shares on social media!
Crew of Rostered On... I am glad your team was able to produce a well thought out, amusing, and current Sit-Com Show. Because your target audience is large, I have no doubt you will find success within this production. Continued success! I will also share your content with my audience as well.
As someone who has worked in retail for the last 6 years, 4 of which have been at a customer service desk dealing with returns, this hits the nail on the head. Very funny and the ending almost brought a tear to my eye. Keep up the fantastic work.
The first rude customer at the counter is doing a great job. That actress PERFECTLY captured the facial expressions and vocal tones of rude customers. I LOVE this!!
This show was on in my staff room TV on a Netflix account at some point and I worked in a “electronic” store and I tell you this is all true real I cried ☠️
As an electroworld customer I just want to say that my toaster is still not toasting on both sides and I just want a refund plus compensation for the money I've spend going to and from the store to try to get a refund and a new loaf of bread. It's just not good enough, I'm a single mum who just doesn't have time in the day to deal with uneven toast and my kids are getting really annoyed because my iPad broke too and now I can't parent them and I can't even get a refund because apparently my warranty doesn't cover the iPad being submerged in off milk?????? What about consumer law and a current affair?????????????
+Rostered On looking forward to a toaster gag! Hope I'm eating toast when I get to see it. Cooked in my special retail staff member toaster that can't ever fail. Onya guys! Love your work.
My manager once made me reimburse a customer for there travel expenses in taxi. it was only after calling this bitch a taxi did i realise she lived literally a 1 minute walk from the store.
After having worked at Best Buy for so many years (at different levels and in different divisions), I can say that this is spot-on what it’s like from the retail side of things. And Shaun’s heartfelt dialogue at the end-about how the job keeps a roof over the heads of his family...that hits me right in the feels every time I watch it. This show is absolutely superb. Both seasons are fantastic and I look forward to seeing where it heads in the future. Oh, and Darren is hands-down my favorite on this show.
As an ex employee of Harvey Norman this is a typical working day. I can't believe how accurate and bloody hilarious it is. This needs to go mainstream. Bravo to the writers and actors, bravo.
I used to work at a store a couple of years ago, a costumer once came into the store and handed me the toaster she bought 1/2 days ago (I remember her dumb ass clearly). She said the following: ''i DEMAND a refund'' NOTE: She came in furious/screaming. i asked her why. She said ''It doesn't even do what it supposed to do'' . . . Turns out, this bitch tried to ''toast'' eggs in it.. Wh- who the fu- WHAT DOES THAT EVE- what do i even do? I clearly was talking to an ape. This bitch went on and cracked eggs into those toaster that you only put breads in, push down the button and let it ''toast'' The toaster had egg stain, burnt and stuck in it, she was thinking that the eggs would cook in there, and when its done, it will just pop/jump up like it would with a bread. WTF! DO I EVEN DO. I said something horrible to her, called her bunch of shit...she went to the manager, and said what i said to her, then i said that i didn't say it...It triggered her hard at that point. I didn't get fired. But dumb bich.
This pilot is great, and I laughed a lot. Looking forward to season 1! However I noticed that the only female representation you had was two bitching counter girls and one salesperson, who was introduced into the show with the implication that she'd slept with another employee. This isn't a problem as long as you also give them roles beyond these, but this pilot did not show any other role for these characters. I've worked in electronics retail for the past 3 years, and not once did I see a female employee do nothing but bitch at the counter. They also encounter exactly the same problems as shaun does in this pilot: terrible customers, unreasonable work expectations, and bosses with no backbone. Please don't fall in to the same habits as other shows, and have the only roles for females be bitching and being romantic interests.
So accurate, I died a little inside! 16 years in retail, from HJ's cook to department stores to managing my own jewellery store and I can honestly say this is exactly what it's like! The majority of customers are ok, then you get the horrible ones but occasionally you'll get someone that gets it - has worked in retail for years themselves - and you spend the whole time laughing and joking around with them. They're the ones that make you think maybe you can keep dealing with everyone else's shit when you were ready to quit half an hour ago. Top work, team!
I'm here in the states and I've worked retail for six years... This show is so goddamn spot on with how everything is managed and done, it's unbelievable. Well done guys! I've shared this video with a lot of my coworkers across 4 different stores, so safe to say, you have a lot of new fans. We can't wait for the next episode!!! I cannot stop laughing at this.
Housing in Australia (especially in Melbourne as thatch where this is shot) costs from 500k-800k minimum depending on how far you live from the city. A house like that in the suburbs would look to be around 1 million. Minimum wage in Melbourne is $18 an hour but working in retail someone his age would look to get $25ish full time. Hope this helps.
I work in retail, have done so for 5 years and I can relate. I deal with ignorant people day in and day out, some times we have good customers but most of the time it is just people who think they are better than me. Love this! Can really relate, cannot wait for more!
+Chris Blake Yeah but your icon is a car so you don't seem like the kind of person who really 'gets' comedy. source: people with car icons are usually meatheads.
Ryan Chamley, you must have worked in retail. You are spot on with all this. Staff are undermined by Supervisors/ managers and Head Office ALL the time. Makes you feel less than useless, and so undermined, when you try to stick to Company Policy, just to have them tell you to "keep the customer happy and do the refund or exchange". Or Management don't back you when rude customers treat you like shit! Arrrrggghhhh. Paul Moore is brilliant and captures the frustration and disappointment of the job. Thank goodness I'm now doing what I am meant to be doing, as a HMUA, and not in retail any more. Worst job EVER!!
Man, I feel the manager on returns thing SO HARD. Grinds my gears every single time managers give in to shitty customers. Thanks for speaking for us retail folk!
Well done guys ! I can't remember the last time I watched an Aussie TH-cam video for more than 20 minutes...oh that's right...Never! Until your production :-)
This is genius. My first phone call today was "what's the best price you can do this for? , but I've seen it cheaper on the internet!" You guys have got this spot on!
Sean and Gary standout actors in this. Working at an electrical retailer myself for the past 5 years, funny how accurate this is. Looking forward to this production! Can't wait to see more Great work guys
OMG so spot on! The writers must have LIVED in retail like I have for my whole career and that's about 25 years now. I was even a store manager for Best Buy at one time. Great job keep it up! Also it's good to know that there isn't any difference in customers Aussie vs American lol.
I have been waiting so long for someone to make something like this within the retail realm. This is amazingly accurate yet it also adds enough lighthearted humour to keep it from feeling too much like our retail job. The scene at the end is sadly very true to many people who work and hate their retail jobs but are forced to keep at it for their families. Can't wait to see more, absolutely loved watching this!
Oh my god this is so relatable! I work in a supermarket in Britain and it is literally like this. Every day I will have at least 3 rude customers, a million stupid customers and work with the most annoying people ever! Cannot thank you enough for making this video, I really hope more people who don't work in retail watch this and realize how bloody horrible they are sometimes! Please make some more of these!
so so terrific! proves that it does not matter where in the world you are, working retail is the same all over. I have been in retail for over 20+ years and the ending to this first episode is on point.
My new fave is " You owe me back pay for all the money I could've saved if you had told me 4 months ago that you did price matching" Bless you Rostered On team. Im glad someone finally made this into a show.
I love this!!! This is spot on I think every single person on cast and crew has worked in retail because this is so authentic. Please please keep them coming!
hands down the best thing I've seen on youtube in a long time. I really have to hand it to you, the scenarios the characters, all perfect representation of what it's like working in retail. 100% I will be opening a channel soon to review this episode and I will share it with my network as well.
I've worked in an electrical retail store for 10 years. This is a genuine day to day experience, it is terrifyingly accurate. The thing about this that worrys me is that this show is making fun of retail, to me it is just a normal day. As far as the customer sketch goes, that isnt an over exaggeration its actually normal. This is amazing and so accurate I cant wait for more!
Thanks for watching everyone!
If you didn't know we've completed a full first series separate from the pilot.
You can watch all six episodes here. - th-cam.com/play/PLtf6xw044TkqpIcpgvNgYdV-eRLLTG1WM.html
Fantastic job. Between this Pilot and the first series Y'all Have Grown a lot. The pacing and shots in the first series are prefect. All the actors have definitely grown. Wish I was in AU, I would love to be on this show.
will there be a season 2
Favorite show. Feel every scene as if I were in it....
Just wondering why you guys change Tess?
Robot Army when is season 2
I'm laughing on the outside but crying on the inside because it's all too real.
Amen
Most people just won't realise how accurate this is. The camera lady my gosh hahaha
+K.Horton16 The camera lady was actually perfect hahahah
I've had my share of fun with people like the camera lady. I still do as a fellow customer, just to give the poor retail folk a little moral support. :)
+K.Horton16 I had one exactly like her today, except with an iron. THE LIP IS MEANT TO BE THERE, SO THAT YOU CAN IRON AROUND BUTTONS, IT'S NOT FAULTY JUST BECAUSE YOU WEREN"T CAREFUL WITH YOUR SHIRT.
This show is as accurate as it gets. lol
Kyle Horton got a lady today about her phone same shit
As an ex Harvey Norman employee this is 100% accurate, I really hope this series gets picked up & customers who have never worked in retail see just how much of an asshole they really are.
Currently still a Harvey Norman employee and this is so true it hurts. I want it to be picked up and broadcast on mainstream tv so it reaches the biggest possible audience and maybe just maybe a few people won't be such bitches when they're coming into our stores.
I work in JB, the show is very very accurate. Do the hardware guys at Harvey get budgets and commission? I hope the show touches on the bullshit paradox's that come with it.
Taylor Vegas yeah to those customers who think they fucking always right .
Alucard elaborate?
People will probably be all uppity, roughly the same happened when a salesman at Jaycar got caught venting on a cam corder they sold and he forgot to wipe the vent, made the news and everything and they just ridiculed the salesman.
I've been there too and I currently work for a call center, you think the pulc are stupid assholes to retail staff, try getting them on the other end of the phone when they don't even have to look someone in the eye before they proceed to be entitled dirt bags
"whatcha doing this weekend?" "Not much, just a quiet one" "Great! I'll need you to work!"
Every. Single. Fucking. Time.
Kate Tii Eeyup! I learned a loooooong time ago. Though I'm currently at a point where if I actually DO somehow have an evening or morning off from one of the three jobs (yes, three...), and one tries to call me in, I CAN just up and say NO, because I quite literally need a rest.
And this is why i quit my last job, apparently : sorry but telling me you want me to work the day before x-mass is not good enough, i need more notice, im not doing it : is being rude as all hell and throwing all his kindness back in his face
When I used to work in retail I was casual so if you didn't say "yes" they would cut your normal work hours down or simply replace you.
edwardocortez well that was the issue. some employers do not take saying no so well. im great at saying no.
just some bosses will do their best to make your work life hell if you do.
Shutyaface it's a moral dilemma, that for some like me, it's hard to say no, for fear of being fired.
As someone who works in electrical retail, I wish I could make this required watching for all of my customers before they come in. Thank you!
MrsInAbox Put it on all the TV's in the store 😂
I hope this gets signed. This is an awesome pilot! Accurate to how it works working for a retail company.
What's terrifying is that there is zero exaggeration. This is why I'm out of retail. Brilliant stuff. I cannot wait to see more
That scene with the woman and her "faulty" camera was like reliving a horrid moment in a video game store. Lady wanted a refund for a PS4. She dropped off the PS4 and the wires, but no box or receipt. She also forgot to return the controller that came with it. She then stated it didn't work, but the guys made it work. She then pulled out a disc and said that the PS4 only worked for some games that her son and daughter would play. She pulled out a handful of xbox 360 games and said that they didn't work on the PS4. I was trying out the demo for a Japanese RPG and I was hearing the nonsense that came from this woman. She couldn't get a return because there was no box or receipt so she wanted an exchange which they couldn't do. woman asked for the manager, but she was talking to the manager the entire time.
+biobiobio7777 nightmarish
+biobiobio7777 Some people need the common sense slapped into them. With a chair.
Can confirm. Worked at GameStop during busy season.
ppl like that need a brick in their face.
Cheers for sharing that story, that was hillarious. Hate the fact that some people clearly have no brain. Xbox 360 games on a PS4? How did she even make it to adulthood?
The sad part is that customers like that exist. So glad I no longer work retail.
Same here. I'm glad I got out of retail when I had the chance! The customers are a nightmare.
As a retail employee this his so close to home it's scary. I hope the general public watch this and realise what they are doing when they are shopping. Most are probably so disconnected that they wont realise that the customers in the show are really them.
"Most are probably so disconnected that they wont realise that the customers in the show are really them." - Truth.
This better hold up to my unrealistic expectations otherwise I'll want to speak to the manager.
Fantastic, well written, great casting and perfectly directed all tied together with a brilliant ending.
+UgariticMot You're just saying that because they gave you a gift certificate to shut you up ;)
The ending kind of broke my heart
Out of no where too
And not just because his wife in the pilot looks an awful lot like his coworker Tess in all the other episodes. :p
Worked in mostly hospitality for 14 years, with a small amount of retail in the mix. I feel the pain. People are awful, and they don't realise how awful they are. This episode almost made me cry, especially the final scene with the "I have no qualifications"... Faaarrrrrk.
Bravo.
You guys need to do an episode where the manager and supervisor run around with their heads cut off , hyperventilating , because they have just received an email that the "area" manager is coming in. Make it where the manager/supervisor both frantically round up the staff and get them to tidy up the place and merchandise everything....... then when the "area" manager is visiting they take all the credit LOL.
Don't forget that the "area" manager either comes in a day early or not at all.
I still haven't received my name tag at work, however last week the second in charge came up and gave me someone else's nametag to wear for the day. I figured the big boss must be coming in... I was right
Monique Hope omfg yesssssss that happens all the time to me
this fucking comment. too true
or when they do come in they dont even observe your area
"I've seen it cheaper down the road" buy it there then you dickwad
Most of the time there's not a significantly cheaper price it's just that if you say you saw a $800 computer for $750 up the road sometimes you get the overzealous guys who says I'll give you $675 with free installation. It's basic psychology of economics. It's like how people lowball to get the compromise as low as possible
Customer -"i've seen it cheaper down the road"
me- "no you haven't that has half the spec of this one"
customer "it looks like the same one to me"
me "please leave"
I just tell them “oh ok, have a nice day 😄” and I walk away
Where I work they do price matching, so it saves them a trip and we get good feedback as well. Win win
It seems retail work is the same no matter the country. As a retail drone for 26 years, I can say you completely nailed it. Great job!
This is so frustratingly accurate
I got so triggered watching it my blood pressure shot up 😖
I work in an electronic store, the staff are actually amazing and I have zero complaints about them but customers...omg. Your portrayal of them is bang on. I got frustrated just watching. Reminds me why I hate my job. Although I do get the satisfaction of saying "actually I'm the manager" when they ask for one. They're always surprised I'm a girl. Some people are so arrogant it drives me insane. Loved the episode, keep it up.
Great work guys! So accurate it's ridiculous...
Oh, I wish I had the balls to tell off a customer like that. This is such a great show!
"whats your best price on this?"
"Can you do any better for cash?"
"ive seen this cheaper elsewhere"
...repeat for 8 hours
Congratulations...you're now qualified to work in electrical retail!
"I've seen this $50 cheaper down the road"
.. THEN WHY THE FUCK ARE YOU HERE
+Smith Fred This was exactly what went screaming through my mind when that montage happened!
+Smith Fred This thought = in my head daily = who are they going to annoy next after my price!
This is so real that it hurts me, except that my coworkers are freaking awesome. Customers though, wish I could tell them to fuck off because they are idiots.
Agreed, as much as I hate the bullshit that comes with it I stay for the people I work with.
l Laxdude l Same. I still wouldn't be working at my current job if it weren't for my awesome coworkers :)
Oh sweet lord jesus - this is perfectly spot-on.
From an ex-DSE store manager, I commend you for bringing back the ... pain and ... I'll be going now ...
I know that feeling. I spent 10 minutes arguing with a guy that I couldn't return his item with no receipt and for no reason, call a manager, she calls me on the 2 way and says just return it. Old mate says 'see you don't even know policies, you've just wasted 20 minutes of my fucking time' I say yeah, we'll see those great big signs in every aisle saying no receipt, no cash refunds? And the sticker on every till? Well that's policy. It's managers discretion and she's decided she can't be stuffed to come down here and back me up, so you get a refund, you've wasted my time by not reading and buying something you don't really want. Fuck retail man, it would be an awesome job if there was no customers.
We have that issue a lot where we follow policy, but the managers in our store are giant pushovers and will overrule it all the time. So if we do it without them we get in trouble, but the managers always overrule it and make us look like jerks. One of my biggest problems at my job. I work at a large hardware store where most of our customers are regulars, so it's not as if I won't see them again the next day.
Hawkshadow56 I'm a retail manager, and we're told to "make the exception" when the customer is making a scene. When I was first promoted, I had to have a training session with other managers, and a corporate official told us that if we got a corporate complaint about ANYTHING, they would always take the customer's side, so they said we ALWAYS had to do what the customers wanted if they continued to argue. I hate it so much :/
Tachel Brown that sucks
That manager. Fuck. That is not even an exaggeration.
I've watched 3 minutes of this series and I can tell you with complete and total honesty that every single person working in retail (13 years myself) needs to watch this fucking awesome show. Seriously guys, amazing work! I can't wait for more!!!
This is just like bestbuy, I don't know if you have those over there, but the coloring is spot on, and the managers.
I just saw someone post this on Facebook. Didn’t know it was a couple years old and searched for it on Netflix, Prime and Hulu. Thank god for TH-cam
I'm a retail worker from Canada. This speaks to me in a spiritual level.
As an ex JB employee this is so accurate it's not funny. Best thing I ever did was get out of retail
This is brilliant! I will gladly tune in for every new episode.
21:39 This is me.
Thank you for telling the story of those of us stuck in retail.
My life right now is literally Shaun's. Literally. Photographys a dream job but I'm stuck on the customer service desk in electrical retail.
I've also had that exact camera customer.
this shows fucking great. I'm crying at the accuracy
this sums up what working in the brain washed Best Buy culture feels like.. perfectly! with the spot on customer scenarios. I love this!
As an Ex Harvey's employee I can honestly say this is so accurate from my 7 years working there. As someone who did returns I have experienced the same thing with that Camera return than I ever care to remember. Great effort on this pilot, cant wait to see more episodes guys!
This show needs to be made and needs come to the US
+666kingdrummer But not AS a US show...
Nah, I'd prefer it didn't get ruined XD
Like the IT crowd? or Sherlock? nah thanks mate, think the aussies will pass on that.
Like The Inbetweeners, The Office, The IT Crowd and Shameless? Nah, the US just ruin brilliant shows.
I think he means unchaged as an AS show, not a remake. It's funny because the original UK shows of IT Crowd and Sherlock is loved by fans here. No one likes the cheap US remakes in the states.
this is like the australian electronic store version of workaholics, i fucking love it.
As someone who worked too many years in retail and retail management, I find this absolutely spot on. LOL. Good stuff.
I heard about this series on Facebook and it sounded really good, then I looked it up and found out how much of a passion project it is. Great show! I'm really looking forward to seeing more of it.
I worked at Harvey Norman for 6 years and this is all so true! Great job, team!!
Great stuff! As a Dick Smith employee, so accurate.
+GeneralsGentlemen as a JBHifi Employee is can concur to this too
+GeneralsGentlemen not for long aye brother
+GeneralsGentlemen - Officeworks employee, checking in...
Reject shop employee, i relate to this way too much "Do you work here?" Nah mate not at all.
+GeneralsGentlemen - Officeworks employee checking in too.
That assistant manager is too real
Great work. This is 100% right, I spent 10 years in retail before doing what I am now, and this hits the nail on the head 100%.
This Pilot was amazing for those of you that javent worked in retail let me tell you that THIS IS EXACTLY how it is in real life, from the customers that feel they are gods and that the employees are just robots to the managers that tell you to follow certain rules only to break them themselves and make you look bad in front of customers. Good show guys thanks for letting people know how retail really is
This is an excellent show one of the best things I've seen in a long time
This is a documentary right?! Haha. Great work guys!
Tbh this could be shot irl and it'd be pretty similar
As an ex Electronic Store employee from australia can i just say THANKYOU!
Ive never seen a more accurate depiction of a day at retail then this..
Well Done Sirs and Ma'ams! you have my subscription and shares on social media!
This is so unrealistic, no retail employee can afford a house that nice.
+Kate Capewell he probably traveled 2 hours to get home too.
+Joey The Turtle some retail stores pay managers massive money so they can not him tho as a day to day
not necessarily...some retail cell phone sales reps make quite a bit. managers and district managers even more
What about the wife, she might be the bread winner in the family
where in the world do you live mate? in the UK people that work in phone stores still still with their parents or shared house
Had to pause it over and over again... felt like I had ptsd from working in retail. Love it guys, great job!
Ahhhh. Missed all of your faces on this platform. Good to have you back!
Crew of Rostered On... I am glad your team was able to produce a well thought out, amusing, and current Sit-Com Show. Because your target audience is large, I have no doubt you will find success within this production. Continued success! I will also share your content with my audience as well.
please tell me this is going to be on netflix. i cant believe how accurate this is to retail 😂
Rostered On Awesome thank you!!
As someone who has worked in retail for the last 6 years, 4 of which have been at a customer service desk dealing with returns, this hits the nail on the head. Very funny and the ending almost brought a tear to my eye. Keep up the fantastic work.
Half way around the world and its the same shit
Joe Ibern which part of the world?
It's an Australian show.
Joe Ibern it's the same here in the UK. I think its everywhere tbh. ignorance at lack of intelligence lol
omg the one where he tells the lady off is the most perfect depiction of how sales people feel
i work at best buy and it is almost exactly like this almost everyday.
Roderik Camacho same I work there too this show is fucking spot on
The first rude customer at the counter is doing a great job. That actress PERFECTLY captured the facial expressions and vocal tones of rude customers. I LOVE this!!
This show was on in my staff room TV on a Netflix account at some point and I worked in a “electronic” store and I tell you this is all true real I cried ☠️
Thank you! I’m glad you were able to connect and potentially feel like someone gets it:)
I wasn't prepared for feelings at the end. Hope this is a hit it deserves it.
As an electroworld customer I just want to say that my toaster is still not toasting on both sides and I just want a refund plus compensation for the money I've spend going to and from the store to try to get a refund and a new loaf of bread. It's just not good enough, I'm a single mum who just doesn't have time in the day to deal with uneven toast and my kids are getting really annoyed because my iPad broke too and now I can't parent them and I can't even get a refund because apparently my warranty doesn't cover the iPad being submerged in off milk?????? What about consumer law and a current affair?????????????
+Rostered On looking forward to a toaster gag! Hope I'm eating toast when I get to see it. Cooked in my special retail staff member toaster that can't ever fail. Onya guys! Love your work.
+Jack Towle This is too real
+Jack Towle As an informed consumer who has watched at least two episodes of "The Checkout"...
Jack Towle r
My manager once made me reimburse a customer for there travel expenses in taxi. it was only after calling this bitch a taxi did i realise she lived literally a 1 minute walk from the store.
I have never loved anything as much as I love this. My entire life IS this show.
So any news on if we're gonna be able to watch episode 2 / the rest of the series? I'm over waiting!!
Full first series is now up on the channel!
doing anymore eps after the last one of shaun quitting?
doing anymore eps after the last one of shaun quitting?
this reminds me of the office! I was dying!! I really hope it becomes a show, I don't really watch tv, but I would watch this!
Should see if netflix might pick it up for ya :D
how about no lol
After having worked at Best Buy for so many years (at different levels and in different divisions), I can say that this is spot-on what it’s like from the retail side of things. And Shaun’s heartfelt dialogue at the end-about how the job keeps a roof over the heads of his family...that hits me right in the feels every time I watch it. This show is absolutely superb. Both seasons are fantastic and I look forward to seeing where it heads in the future. Oh, and Darren is hands-down my favorite on this show.
I can see why they changed the actor for Tess.
The 100% honesty of this show...HOLY COW. It makes you relive the hell of retail.
Who else saw this from Facebook? Lol
As an ex employee of Harvey Norman this is a typical working day. I can't believe how accurate and bloody hilarious it is. This needs to go mainstream. Bravo to the writers and actors, bravo.
I used to work at a store a couple of years ago, a costumer once came into the store and handed me the toaster she bought 1/2 days ago (I remember her dumb ass clearly). She said the following: ''i DEMAND a refund'' NOTE: She came in furious/screaming.
i asked her why. She said ''It doesn't even do what it supposed to do'' . . . Turns out, this bitch tried to ''toast'' eggs in it.. Wh- who the fu- WHAT DOES THAT EVE- what do i even do? I clearly was talking to an ape. This bitch went on and cracked eggs into those toaster that you only put breads in, push down the button and let it ''toast'' The toaster had egg stain, burnt and stuck in it, she was thinking that the eggs would cook in there, and when its done, it will just pop/jump up like it would with a bread. WTF! DO I EVEN DO. I said something horrible to her, called her bunch of shit...she went to the manager, and said what i said to her, then i said that i didn't say it...It triggered her hard at that point. I didn't get fired. But dumb bich.
H P lmao
Stumbled onto this by accident. Now I'm stoked for the second episode.
JB Hi fi feels
Him cussing out the camera lady was one of the most satisfying things I've ever seen
This pilot is great, and I laughed a lot. Looking forward to season 1! However I noticed that the only female representation you had was two bitching counter girls and one salesperson, who was introduced into the show with the implication that she'd slept with another employee. This isn't a problem as long as you also give them roles beyond these, but this pilot did not show any other role for these characters.
I've worked in electronics retail for the past 3 years, and not once did I see a female employee do nothing but bitch at the counter. They also encounter exactly the same problems as shaun does in this pilot: terrible customers, unreasonable work expectations, and bosses with no backbone. Please don't fall in to the same habits as other shows, and have the only roles for females be bitching and being romantic interests.
So accurate, I died a little inside! 16 years in retail, from HJ's cook to department stores to managing my own jewellery store and I can honestly say this is exactly what it's like! The majority of customers are ok, then you get the horrible ones but occasionally you'll get someone that gets it - has worked in retail for years themselves - and you spend the whole time laughing and joking around with them. They're the ones that make you think maybe you can keep dealing with everyone else's shit when you were ready to quit half an hour ago. Top work, team!
Come on with season 3 already! 🤪
I'm here in the states and I've worked retail for six years... This show is so goddamn spot on with how everything is managed and done, it's unbelievable. Well done guys! I've shared this video with a lot of my coworkers across 4 different stores, so safe to say, you have a lot of new fans. We can't wait for the next episode!!! I cannot stop laughing at this.
Bull shit, you can't afford a house working there let alone a family.
+BobsBroom well not in America lol
Rental?
Gladkhelek honestly I have no idea
have u heard of renting a place and also do u know that his wife could have a job aswell
Housing in Australia (especially in Melbourne as thatch where this is shot) costs from 500k-800k minimum depending on how far you live from the city. A house like that in the suburbs would look to be around 1 million. Minimum wage in Melbourne is $18 an hour but working in retail someone his age would look to get $25ish full time. Hope this helps.
I work in retail, have done so for 5 years and I can relate. I deal with ignorant people day in and day out, some times we have good customers but most of the time it is just people who think they are better than me. Love this! Can really relate, cannot wait for more!
Crazy accurate. But not very funny.
+acicon Hooray somebody agrees with me!! Couldn't watch this garbage to the end.
+Chris Blake Then you missed the best scene in the episode.
+Chris Blake Yeah but your icon is a car so you don't seem like the kind of person who really 'gets' comedy.
source: people with car icons are usually meatheads.
+LittleChicken rich coming from a person called little chicken lol.
saw a short clip on facebook and then came here to watch the full video. Great Job, cant wait to see more.
Good job guys. Someone has FINALLY managed to capture the retail experience in a nutshell. Best thing I've seen on TH-cam all year!!!
This was fantastic! Well done and SO incredibly accurate as far as retail goes
This is so much on point. Everything is exactly like in real life, even the slightest detail. It's not even satire....this IS retail.
As a retail worker, I find this funny, and very much relevant.
Ryan Chamley, you must have worked in retail. You are spot on with all this. Staff are undermined by Supervisors/ managers and Head Office ALL the time. Makes you feel less than useless, and so undermined, when you try to stick to Company Policy, just to have them tell you to "keep the customer happy and do the refund or exchange". Or Management don't back you when rude customers treat you like shit! Arrrrggghhhh. Paul Moore is brilliant and captures the frustration and disappointment of the job. Thank goodness I'm now doing what I am meant to be doing, as a HMUA, and not in retail any more. Worst job EVER!!
Man, I feel the manager on returns thing SO HARD. Grinds my gears every single time managers give in to shitty customers. Thanks for speaking for us retail folk!
Well done guys ! I can't remember the last time I watched an Aussie TH-cam video for more than 20 minutes...oh that's right...Never! Until your production :-)
This is genius. My first phone call today was "what's the best price you can do this for? , but I've seen it cheaper on the internet!" You guys have got this spot on!
Sean and Gary standout actors in this. Working at an electrical retailer myself for the past 5 years, funny how accurate this is. Looking forward to this production! Can't wait to see more
Great work guys
OMG so spot on! The writers must have LIVED in retail like I have for my whole career and that's about 25 years now. I was even a store manager for Best Buy at one time. Great job keep it up! Also it's good to know that there isn't any difference in customers Aussie vs American lol.
I have been waiting so long for someone to make something like this within the retail realm. This is amazingly accurate yet it also adds enough lighthearted humour to keep it from feeling too much like our retail job. The scene at the end is sadly very true to many people who work and hate their retail jobs but are forced to keep at it for their families. Can't wait to see more, absolutely loved watching this!
Oh my god this is so relatable! I work in a supermarket in Britain and it is literally like this. Every day I will have at least 3 rude customers, a million stupid customers and work with the most annoying people ever! Cannot thank you enough for making this video, I really hope more people who don't work in retail watch this and realize how bloody horrible they are sometimes! Please make some more of these!
so so terrific! proves that it does not matter where in the world you are, working retail is the same all over. I have been in retail for over 20+ years and the ending to this first episode is on point.
My new fave is " You owe me back pay for all the money I could've saved if you had told me 4 months ago that you did price matching" Bless you Rostered On team. Im glad someone finally made this into a show.
After being at Harvey Norman for three years this could not be more accurate haha
I love this!!! This is spot on I think every single person on cast and crew has worked in retail because this is so authentic. Please please keep them coming!
hands down the best thing I've seen on youtube in a long time. I really have to hand it to you, the scenarios the characters, all perfect representation of what it's like working in retail. 100% I will be opening a channel soon to review this episode and I will share it with my network as well.
I've worked in an electrical retail store for 10 years. This is a genuine day to day experience, it is terrifyingly accurate. The thing about this that worrys me is that this show is making fun of retail, to me it is just a normal day. As far as the customer sketch goes, that isnt an over exaggeration its actually normal.
This is amazing and so accurate I cant wait for more!