Customer Management | What is Customer Relationship Management? | Great Learning

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  • เผยแพร่เมื่อ 16 มิ.ย. 2024
  • The process of managing a company's relationships with its potential and existing customers is known as customer management. In this course, we'll understand the fundamental aspects of customer management. We'll learn how customer management is a broader concept when compared to CRM. We'll also differentiate customer relationship management from customer experience and customer success management.
    🔹 Topics Covered:
    00:00 Introduction and Agenda
    03:03 Introduction to customer management
    07:14 Customer relationship management
    13:18 CRM software
    20:14 Features of CRM
    23:24 Customer experience management
    28:23 CRM, SCM and PLM
    32:00 Customer success management
    36:09 Marketing strategies to increase customer loyalty
    40:05 Summary
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ความคิดเห็น • 5

  • @greatlearning
    @greatlearning  2 ปีที่แล้ว

    🏁 Get your free certificate of completion for the Customer Management course, Register Now: www.mygreatlearning.com/academy/learn-for-free/courses/customer-management?ambassador_code=GLYT_DES_MGMT_SHANTANU_210422_ENG&GLYT&GLYT_DES_MGMT_SHANTANU_210422_ENG

  • @user-jw5oj2ms9z
    @user-jw5oj2ms9z 8 หลายเดือนก่อน +1

    Please discuss the topics covered in the MBA of different Universities

  • @radhikasrinivasa3068
    @radhikasrinivasa3068 2 หลายเดือนก่อน

    Love all your videos

  • @morrazzo4432
    @morrazzo4432 2 ปีที่แล้ว +1

    Is this basics useful for Salesforce administrator?

  • @kannikam8638
    @kannikam8638 2 ปีที่แล้ว +1

    Is it non-technical course or how