Thanks very much,I’m sure every trade has the same issues and I’m feel very lucky to be in a position to be able to keep most stress away from my life,it has taken a lot of time and effort (and stress) to get to the point. How did you come across this video if you don’t mind me asking?
@@rmsdiagnostics I’ve run a small workshop with another guy for 32 years as I said and I follow a couple of TH-cam channels. Yours came up as a suggestion. I try not to let customers grind me down but they seem to be getting worse with their expectations.
The scenario I get. "I need ....... doing asap" "sorry I can't book you in today, I'm flat out/solid" "It's ok I can leave it with you, have it as long as you want, I can manage without it". Two or three hours later "When can I come over to collect it?" Or the customer who thinks your sitting drinking tea, waiting for them to do you a favour with some work. Your video is exactly how my customers act. I tell them don't call me, I will call you when there's news. It goes straight over their head!
Great video fella, brought back memories of when I was in the trade....we always used to joke that the job would be great if it wasn't for customers🤣. Subscribed 👍
I feel your pain on your customers I work in a body shop and we get exactly the same but often worse as an insurance company is paying and all you get is it wasn’t like that before accident lol
I know a body shop have 3 repairs authorised after job was completed and on the 4th the insurance company turned it down,the customer then admitted to the body shop on a recorded phone call that he was happy he got away with the other 3 as they were faulty before the crash,he had to pay all the money back😂😂
Used you maybe 14 years ago to fix a faulty alternator on our '96 Astra. One of you sorted me a lift back to Birchington! The Astra is long gone, but glad to see you're still around. Subscribed
Great stories Bob, it's incredible what some people think is appropriate to either expect a response to or expect you to drop everything for. Like they are somehow always at the front of queue no matter where they go. Great video mate. 👍👍
I see all these modern cars etc and it makes me think I will keep my 07 Toyota Avensis 1.8 for a lot longer I don’t need the headache of modern vehicles 😂 ps subscribed find your channel very interesting thanks 👍
My customer didn't believe me when I said they had broken their van by installing an after market wingmirrir with no air temperature sensor. Luckily they had some spares in the back swapped and did a manual dpf regen.
I point blank refuse to deal with warranty companies now. Customer pays me. They claim from warranty co. Piss take is most warranty companies won't pay for diagnostic: which is often 90% of the bloody work!!
The push bike on the shelf next to the stepper. Would it be a Puch Magnum, 4 speed rear derailleur with drum brakes front & back silver or grey in colour, if it is, I never seen one in years. A lad in the next village had one, the only one I ever seen before back in 82 ish. I had a Raleigh supercross, red with chrome forks, a pre Raleigh burner. Customers & the modern day car.
Next to the step through is a raleigh wildcat, the one on the right is a c90 bmx,you will find them on the interwebs, it will be great when finished,top tube is the fuel tank🙈
It’s hard to build trust I’m sure,all of out customers we only normally see the one time but 98% of our jobs has been sent on recommendation from trusted garages so hopefully put the customer at ease.
Exactly mate,unfortunately a lot of people forget they call my number to ask me for help,I don’t know them,I don’t know and have never seen their car and normally never see them again after the fault has been fixed.
What’s wrong with taxis. ? The license and plate fitted will hardly affect your diagnostics equipment. It’s just a transit with dsl engine. So I figure it’s taxi drivers. Can’t pay. Wont pay. Cash only type. Need it quick! ?
I saw a black Lamborghini Gallardo being repaired at the roadside last week. I wonder what the new owner told the mechanic? Personally, if I am taking a car to a garage I tell them what the problem is and tell it straight. If a garage tells me in passing the brake pads are wearing thin and recommends a change - I'll check myself, because I've hear that before on BMs, on Citroens and I'm sick of rip off garages.
My problem is I normally only see the car/customer once and then they go back to their trusted mechanic so we never get time to build trust either way,but all my customers come on recommendation so should make it a bit easier for the customer to trust our processes,thanks for watching
Can’t stand the customers who constantly phone to see how their work is progressing.Always tell them once we have some news we will call.Try to explain constantly having to stop to answer the phone is slowing their repair down.
Most do understand but it’s the ones you are very blunt with and tell them exactly how it’s going to work if they want my help that try to push,I’m sure they do it to try and prove our system wrong🙈
![[Live สด] การออกรางวัลสลากกินแบ่งรัฐบาล งวดวันที่ 16 ธันวาคม 2567](http://i.ytimg.com/vi/dNTiBBthKgQ/mqdefault.jpg)
This video made me smile. The conversations you have with customers are the same ones I’ve been having for 32 years and still do….. I’ve subscribed 👍
Thanks very much,I’m sure every trade has the same issues and I’m feel very lucky to be in a position to be able to keep most stress away from my life,it has taken a lot of time and effort (and stress) to get to the point. How did you come across this video if you don’t mind me asking?
@@rmsdiagnostics I’ve run a small workshop with another guy for 32 years as I said and I follow a couple of TH-cam channels. Yours came up as a suggestion. I try not to let customers grind me down but they seem to be getting worse with their expectations.
The scenario I get. "I need ....... doing asap" "sorry I can't book you in today, I'm flat out/solid" "It's ok I can leave it with you, have it as long as you want, I can manage without it". Two or three hours later "When can I come over to collect it?" Or the customer who thinks your sitting drinking tea, waiting for them to do you a favour with some work. Your video is exactly how my customers act. I tell them don't call me, I will call you when there's news. It goes straight over their head!
I don’t like being so blunt with customers buts it’s the only way I can get it though to them.🥕🥕🥕
Love the c5 Sinclair on your shelf
Thank you,the Honda c70 beside it has only 4 miles from new🙈🙈
Great video fella, brought back memories of when I was in the trade....we always used to joke that the job would be great if it wasn't for customers🤣. Subscribed 👍
Thanks 👍 hope you enjoy the new vids
I feel your pain on your customers I work in a body shop and we get exactly the same but often worse as an insurance company is paying and all you get is it wasn’t like that before accident lol
I know a body shop have 3 repairs authorised after job was completed and on the 4th the insurance company turned it down,the customer then admitted to the body shop on a recorded phone call that he was happy he got away with the other 3 as they were faulty before the crash,he had to pay all the money back😂😂
Used you maybe 14 years ago to fix a faulty alternator on our '96 Astra. One of you sorted me a lift back to Birchington! The Astra is long gone, but glad to see you're still around. Subscribed
We can’t get away from it mate,thanks for the subscription
Great stories Bob, it's incredible what some people think is appropriate to either expect a response to or expect you to drop everything for. Like they are somehow always at the front of queue no matter where they go. Great video mate. 👍👍
Well said!
Great video bob!
Glad you enjoyed it
Integrity not taking the money to let someone jump the queue! And 40+ cars a week taken care of! Impressive.
Thank you,it was actually a two week wait,we take on around 20 cars a week but we work a four day week,
Nice one, Bob! Great to see the Turbo sat back on its doglegs 👌🏼
Yeah it’s looking like a car again,thanks
I see all these modern cars etc and it makes me think I will keep my 07 Toyota Avensis 1.8 for a lot longer I don’t need the headache of modern vehicles 😂 ps subscribed find your channel very interesting thanks 👍
exactly great car, I drive a Peugeot 205d can’t go wrong, thanks for the subscription
My customer didn't believe me when I said they had broken their van by installing an after market wingmirrir with no air temperature sensor. Luckily they had some spares in the back swapped and did a manual dpf regen.
customer never believe us mate,just charge and smile,jobs a 🥕🥕
I point blank refuse to deal with warranty companies now. Customer pays me. They claim from warranty co. Piss take is most warranty companies won't pay for diagnostic: which is often 90% of the bloody work!!
we hate them mate
LOVE THE COMBI!!! I’ve got one looks the same but In white, you got any videos on it?
Yes mate the first one is on my channel,the next will be ready sunday
The push bike on the shelf next to the stepper. Would it be a Puch Magnum, 4 speed rear derailleur with drum brakes front & back silver or grey in colour, if it is, I never seen one in years. A lad in the next village had one, the only one I ever seen before back in 82 ish. I had a Raleigh supercross, red with chrome forks, a pre Raleigh burner. Customers & the modern day car.
Next to the step through is a raleigh wildcat, the one on the right is a c90 bmx,you will find them on the interwebs, it will be great when finished,top tube is the fuel tank🙈
Just answer phone 8-9:30.
Cars to be left here 8-9:30.
No more customers interaction after that
Jock @ English mobile mechanics
great idea mate
@@rmsdiagnostics Jocks famous quote.
“ It’s ate to nine therty in this Garage”.
In thick scotch accent. 😂
I used to love watching his stuff
my truck has been in the shop for 8 months i now do not trust any shop anywhere...
It’s hard to build trust I’m sure,all of out customers we only normally see the one time but 98% of our jobs has been sent on recommendation from trusted garages so hopefully put the customer at ease.
you have the patience of a saint 😅
To a point I do , then I call it a day and move on👌
Some people think they’re the centre of the universe!
Exactly mate,unfortunately a lot of people forget they call my number to ask me for help,I don’t know them,I don’t know and have never seen their car and normally never see them again after the fault has been fixed.
What’s wrong with taxis. ?
The license and plate fitted will hardly affect your diagnostics equipment.
It’s just a transit with dsl engine.
So I figure it’s taxi drivers. Can’t pay. Wont pay. Cash only type. Need it quick! ?
your 100% correct but i don’t like to say it like that,but yes it’s the owner not the car😂😂
I keep finding fake eBay mirrors on the motors recently .I find it almost funny telling the customers😂
I’ve had it with Ducato and managed to find a replacement sensor to wire in👌
I saw a black Lamborghini Gallardo being repaired at the roadside last week. I wonder what the new owner told the mechanic?
Personally, if I am taking a car to a garage I tell them what the problem is and tell it straight.
If a garage tells me in passing the brake pads are wearing thin and recommends a change - I'll check myself, because I've hear that before on BMs, on Citroens and I'm sick of rip off garages.
My problem is I normally only see the car/customer once and then they go back to their trusted mechanic so we never get time to build trust either way,but all my customers come on recommendation so should make it a bit easier for the customer to trust our processes,thanks for watching
Retired people are the worse....bring it in Friday,hospital appointment on Monday,can we have curtousy car too...
the best mate😂😂
@rmsdiagnostics We call them carrot crunchers too 🤣🤣🤣Jobs a carrot 🤣🤣
I don’t know how you keep your cool
With these mithering pillocks.
Don’t normally take on taxis haha I wonder why 🤣🤣🤣
i keep my cool until I don’t,no in between 😂
Customers in general are great.....when they are asleep
Indeed 😂
Can’t stand the customers who constantly phone to see how their work is progressing.Always tell them once we have some news we will call.Try to explain constantly having to stop to answer the phone is slowing their repair down.
Most do understand but it’s the ones you are very blunt with and tell them exactly how it’s going to work if they want my help that try to push,I’m sure they do it to try and prove our system wrong🙈