saya mantan cs bca, saya akuin benefit kerja d bca banyak banget tapi pusing harus jual asuransi aia dgn target 30 jt/ bln dan saya d tmptin di kantor kas dmn saya cs sndirian yg biasa menangani 20 nasabah/ hari, brp kali saya mengajukan saran kepada kepala cabang tapi tdk d dengar hingga akhirnya saya cape dan memutuskan kluar.
sepertinya target asuransi itu masuk ke Bonus, dan Inti pekerjaan kamu sebenarnya di cs menangani nasabah, ngga ada yang salah sama Porsi pekerjaanmu. ya kamu sendiri yang ngga punya motivasi Berkembang dan Stuck aja akhirnya keluar dan sebar cerita Keluhan. memalukan diri sendiri
@@pembelayangbenar8766 yang kerja dsna kan saya dan alamin saya. Memang tiap bulan dituntut target 30 jt / bln atau 6 nasabah closing kok sedangkan saya cs sndirian. Kalo ga alamin jangan komen dan jangan asal menjudge ya ka
point nomor 1 sudah wajib lo culture owner harus mau repot krn nasabah/customer, semua business owner wajib extra mile karena customer/nasabah , itu sudah kewajiban. Masa mau direpotin pemuda pancasila, mau kah direpotin pemuda pancasila? ownernya bawa para preman masuk ke kantor lalu duduk bicara 1-2jam dengan mereka, sementara di luar banyak customer menunggu, lalu ternyata hanya soalan 5-20 rbu uang rokok mereka atau minta jatah uang keamanan. Menjadi teladan sudah benar lo, kalau karyawan tepat sudah benar, yang perlu diajarin adalah caranya dan dimana nyarinya, kalau kita dapat karyawan makan hati jadi teladan lo coba lo, posisinya jadi kebalik lo, karyawan yang santai nontonin bosnya bersihkan toilet, setelah itu izin beli makan siang, lalu makan siang, izin beli rokok, izin merokok, lalu izin toilet yang semuanya lebih dari 15 menit dan lebih dari 2x sehari belum trmasuk beribadah dsbgnya, sambil karyawannya izin kesana kemari, bosnya masih jadi teladan bersihkan toilet lo. Intinya sudah benar kok yang disampaikan mas Anthony. Saya hanya kasih POV yang lebih luas.
🎯 Key Takeaways for quick navigation: 00:00 🌟 *Introduction and Overview* - Introduction to BCA's success factors: culture, hiring, system excellence, and control system. - Key points on culture creation, strategic hiring, and the importance of a robust system and control mechanisms. 00:45 🤝 *Culture of Attention to Detail* - Emphasis on welcoming culture and attention to detail, even for high-level executives. - Instances of leadership by example and the impact of personal involvement on organizational culture. 02:11 💡 *Leadership and Influence* - Demonstrating leadership through direct action and influence on organizational culture. - The significance of habit formation and the pursuit of excellence in customer service. 03:47 📈 *Focus on Customer Issues* - Detailed approach to addressing customer needs and problems. - The bank's commitment to customer satisfaction through proactive problem-solving and detailed organization of customer interactions. 06:19 🎁 *Exceptional Hospitality and Engagement* - Showcasing hospitality and engagement through detailed planning and personalized interactions. - Illustration ofBCA's commitment to creating memorable experiences for clients and guests. 08:42 🛠️ *Hiring and Positioning Strategy* - Strategies for hiring the right people and placing them in the right positions based on detailed criteria. - The importance of personal and professional characteristics in the hiring process and the emphasis on customer service and data analysis roles. 11:03 🏢 *Organizational Culture and Employee Retention* - The role of workplace environment, career progression, and rewards in employee retention. - Insights into BCA's low turnover rate and the emphasis on rewarding high-performing employees and teams. 13:07 📚 *Training and SOP Excellence* - The comprehensive training programs and detailed standard operating procedures (SOPs) to ensure service quality. - Focus on action and role-play in training to internalize customer service excellence and effective complaint handling. 13:47 📊 *Advanced Training and Review Process* - Detailed description of BCA's rigorous 26-day training and evaluation process for new employees. - The process emphasizes continuous improvement and individual feedback. 14:14 🏆 *Award and Recognition System* - BCA's competitive award system encourages excellence at branch, regional, and national levels. - Focus on learning from successful branches and implementing best practices across the organization. 15:11 🧠 *Identifying and Managing Different Workplace Personalities* - Discussion on the impact of various employee types on workplace culture: vampires, spectators, and players. - Strategies to transform negative influencers into productive team members through exposure to positive work environments. 16:34 🛠️ *Systematic Organizational Structure* - Clear and hierarchical organizational structure with defined KPIs for each role. - Implementation of leadership and managerial oversight to ensure accountability and efficiency. 17:45 💡 *Innovative Support Systems for Customer Service* - Use of physical mirrors for customer service representatives to encourage smiling and positive interactions. - Detailed support systems and workplace adjustments to optimize employee performance. 18:26 🎛️ *Comprehensive Control and Monitoring Mechanisms* - BCA's investment in technology for behind-the-scenes control and monitoring of customer service interactions. - Detailed analysis of call durations, response quality, and employee productivity to ensure service excellence. 20:32 🏦 *Conclusion: The Pillars of BCA's Success* - Summary of the key factors contributing to BCA's position as a leading bank: culture, system, people, and control. - Emphasis on the importance of attention to detail and the challenges of implementing these practices in smaller companies. Made with HARPA AI
Beda sama bank BUMN,, nasabah Prioritas aja mau tanya tanya tentang produk KPR sampai di lempar ke 4 orang..bukannya bantu sampai ke titik akses nya, malah mutar2 gak jelas
Semua nya tentang psikologi yaa keren BCA🔥
Ini mirip menjadi pimpinan itu
1. Mau repot: mau memberi teladan.
2. Memberi servis yg terbaik.
3. Membantu intro nasabah
kemarin ke bca, ngantri lama, semua cs sibuk, satpamnya pun ikut ngerti cara layanin customer langsung ke mesinnya&beres😭
Jadi prioritas kak...pasti cepet pelayanan nya...
saya mantan cs bca, saya akuin benefit kerja d bca banyak banget tapi pusing harus jual asuransi aia dgn target 30 jt/ bln dan saya d tmptin di kantor kas dmn saya cs sndirian yg biasa menangani 20 nasabah/ hari, brp kali saya mengajukan saran kepada kepala cabang tapi tdk d dengar hingga akhirnya saya cape dan memutuskan kluar.
Yang BENER???
sepertinya target asuransi itu masuk ke Bonus, dan Inti pekerjaan kamu sebenarnya di cs menangani nasabah, ngga ada yang salah sama Porsi pekerjaanmu. ya kamu sendiri yang ngga punya motivasi Berkembang dan Stuck aja akhirnya keluar dan sebar cerita Keluhan. memalukan diri sendiri
@@pembelayangbenar8766 yang kerja dsna kan saya dan alamin saya. Memang tiap bulan dituntut target 30 jt / bln atau 6 nasabah closing kok sedangkan saya cs sndirian. Kalo ga alamin jangan komen dan jangan asal menjudge ya ka
Di dunia nyata boro2 dpt gaji 1m seperti yg dulu rame di konten medsos bahkan omzet 30jt aja sangat sulit dicapai 😂
@@pembelayangbenar8766kamu pernah kerja di bca?
point nomor 1 sudah wajib lo culture owner harus mau repot krn nasabah/customer, semua business owner wajib extra mile karena customer/nasabah , itu sudah kewajiban. Masa mau direpotin pemuda pancasila, mau kah direpotin pemuda pancasila? ownernya bawa para preman masuk ke kantor lalu duduk bicara 1-2jam dengan mereka, sementara di luar banyak customer menunggu, lalu ternyata hanya soalan 5-20 rbu uang rokok mereka atau minta jatah uang keamanan. Menjadi teladan sudah benar lo, kalau karyawan tepat sudah benar, yang perlu diajarin adalah caranya dan dimana nyarinya, kalau kita dapat karyawan makan hati jadi teladan lo coba lo, posisinya jadi kebalik lo, karyawan yang santai nontonin bosnya bersihkan toilet, setelah itu izin beli makan siang, lalu makan siang, izin beli rokok, izin merokok, lalu izin toilet yang semuanya lebih dari 15 menit dan lebih dari 2x sehari belum trmasuk beribadah dsbgnya, sambil karyawannya izin kesana kemari, bosnya masih jadi teladan bersihkan toilet lo. Intinya sudah benar kok yang disampaikan mas Anthony. Saya hanya kasih POV yang lebih luas.
Total ada 6 lo
Makasih ilmunya Koh, bisa aku terapin sebagian ke bisnis kecilku 😊
Memang enak jadi nasabah prio bca kadang di ajak nobar bioskop ketika ada film premier.🎉
Sehat selalu Mas Anthony 🙌
Bank BCA pelayanannya paling bagus
🎯 Key Takeaways for quick navigation:
00:00 🌟 *Introduction and Overview*
- Introduction to BCA's success factors: culture, hiring, system excellence, and control system.
- Key points on culture creation, strategic hiring, and the importance of a robust system and control mechanisms.
00:45 🤝 *Culture of Attention to Detail*
- Emphasis on welcoming culture and attention to detail, even for high-level executives.
- Instances of leadership by example and the impact of personal involvement on organizational culture.
02:11 💡 *Leadership and Influence*
- Demonstrating leadership through direct action and influence on organizational culture.
- The significance of habit formation and the pursuit of excellence in customer service.
03:47 📈 *Focus on Customer Issues*
- Detailed approach to addressing customer needs and problems.
- The bank's commitment to customer satisfaction through proactive problem-solving and detailed organization of customer interactions.
06:19 🎁 *Exceptional Hospitality and Engagement*
- Showcasing hospitality and engagement through detailed planning and personalized interactions.
- Illustration ofBCA's commitment to creating memorable experiences for clients and guests.
08:42 🛠️ *Hiring and Positioning Strategy*
- Strategies for hiring the right people and placing them in the right positions based on detailed criteria.
- The importance of personal and professional characteristics in the hiring process and the emphasis on customer service and data analysis roles.
11:03 🏢 *Organizational Culture and Employee Retention*
- The role of workplace environment, career progression, and rewards in employee retention.
- Insights into BCA's low turnover rate and the emphasis on rewarding high-performing employees and teams.
13:07 📚 *Training and SOP Excellence*
- The comprehensive training programs and detailed standard operating procedures (SOPs) to ensure service quality.
- Focus on action and role-play in training to internalize customer service excellence and effective complaint handling.
13:47 📊 *Advanced Training and Review Process*
- Detailed description of BCA's rigorous 26-day training and evaluation process for new employees.
- The process emphasizes continuous improvement and individual feedback.
14:14 🏆 *Award and Recognition System*
- BCA's competitive award system encourages excellence at branch, regional, and national levels.
- Focus on learning from successful branches and implementing best practices across the organization.
15:11 🧠 *Identifying and Managing Different Workplace Personalities*
- Discussion on the impact of various employee types on workplace culture: vampires, spectators, and players.
- Strategies to transform negative influencers into productive team members through exposure to positive work environments.
16:34 🛠️ *Systematic Organizational Structure*
- Clear and hierarchical organizational structure with defined KPIs for each role.
- Implementation of leadership and managerial oversight to ensure accountability and efficiency.
17:45 💡 *Innovative Support Systems for Customer Service*
- Use of physical mirrors for customer service representatives to encourage smiling and positive interactions.
- Detailed support systems and workplace adjustments to optimize employee performance.
18:26 🎛️ *Comprehensive Control and Monitoring Mechanisms*
- BCA's investment in technology for behind-the-scenes control and monitoring of customer service interactions.
- Detailed analysis of call durations, response quality, and employee productivity to ensure service excellence.
20:32 🏦 *Conclusion: The Pillars of BCA's Success*
- Summary of the key factors contributing to BCA's position as a leading bank: culture, system, people, and control.
- Emphasis on the importance of attention to detail and the challenges of implementing these practices in smaller companies.
Made with HARPA AI
editingnya keren banget! tapi i hope ada improvement biar ga sama banget kaya iman gadzhi
alasan gua all in bbca dengan warisan 7miliar. sebab kenyamanan.❤
Luar biasa
Makasih kontenya bagus bgt ilmunya
Luar biasa sekali
Thanks for sharing buddy 😊
Tak bisa digeneralisasi krn my experience cabang Jakarta sgt berbeda, layanan cape antre
Org kerja terlalu ramai,,sampai2 mkn terlambat byk yg keno penyakit maag..harus di atur teratur utk menghindari terlambat mkn.
Beda sama bank BUMN,, nasabah Prioritas aja mau tanya tanya tentang produk KPR sampai di lempar ke 4 orang..bukannya bantu sampai ke titik akses nya, malah mutar2 gak jelas
Keren bgt
video ini sgt bermanfaat
Dasyat
1:10 ko ada typo harusnya pembahasan 4 bukan 3 😅
Om saya mau jual rumah 17 unit luas tanah 1,7 ha.. Jual murahh 80% NJOP😊
Kerenn
Semoga saya sukses
BCA is the best
Lu kan media
Emg beda layanan
Boss sering menunjuk kan pencitraan
Tnya aja sama karyawan 😂😂😂😂
Ga kemaruk wes pas