If my Arlo essential video doorbell comes with a battery but I want to hook it up to the mains can I leave the battery in there so it will keep recording if there's a powercut? Or will it cause a fire?
Hi Shafiyat Chowdhury, the battery must always be inserted in Arlo Essential Video Doorbell Wire-Free to operate, even if you hardwire the doorbell to existing doorbell wiring. Please, read carefully our articles about it: kb.arlo.com/fr/000062491 and kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ In case you need our further assistance, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team
Hi Michael James, our Arlo Chime 2 (AC2001) is compatible with Arlo Video Doorbell and can be connected directly to the Wi-Fi network, so it doesn't need any base station. AC Adapter Input is 100-240V AC, 50/60Hz. You can find out more about it in our articles: Arlo Chime 2 FAQ (kb.arlo.com/000062573/Arlo-Chime-2-FAQ) and How do I connect my Arlo Essential Video Doorbell to an Arlo Chime? (kb.arlo.com/000062498/How-do-I-connect-my-Arlo-Essential-Video-Doorbell-to-an-Arlo-Chime). If you have more detailed questions regarding our products, please, contact our technical support team: www.arlo.com/uk/support/contact.aspx Arlo Team
Hi @redsahirs, the power kit for our wired Arlo Essential Video Doorbell is included in the package. Here, you can read about how to install the power kit: kb.arlo.com/000062325/How-do-I-install-the-Power-Kit-for-my-Arlo-Video-Doorbell If you have further questions or need our help with your Arlo Essential Video Doorbell, please get in touch with our customer service. To explore your support options, follow these steps: • Go to our support page at www.arlo.com/en_gb/support • Scroll down to the section labelled “Existing customer looking for assistance with your product or service?” • Log in to your Arlo account Once logged in, you’ll be able to view the contact options available to you. Arlo Team
My old door bell works prior to removing. After installing my Arlo, there's no power to the Arlo door bell. (note, i never shut down the power at the circuit box at anytime)
Hi @marketbuy, If you've correctly followed all the steps described in the video for the installation of your wired Arlo Essential Video Doorbell, we advise you to contact a professional electrician for further assistance. Our customer service can be reached through the available contact channels on our website: www.arlo.com/en_gb/support Arlo Team
Hi there, thanks for this feedback. We will pass this onto the relevant team. In the meantime, I have found this article which may help you: kb.arlo.com/1012167/How-do-I-enable-or-disable-motion-or-sound-detection. If not, we would recommend getting in touch with our support team who will be able to assist you further with this query, you can contact them here: www.arlo.com/en_gb/support/contact-support. Many thanks, Team Arlo Home
Hi Hawnhart, you can use as many mobile devices as you wish. All you need is our Arlo mobile app and Internet access. You can add your family members as friends via Grant Access feature. Read more about it in our KB article: How can multiple people access the same Arlo account? - kb.arlo.com/000039106/How-can-multiple-people-access-the-same-Arlo-account If you need our assistance, please, contact our technical support team: www.arlo.com/uk/support/contact.aspx Arlo Team
If you have an existing wired doorbell then you are in for some pain. The camera will not work with UK door chimes out of the box (voltage too low), and good luck finding an adequate 24v door chime in the UK. I have no way of laying in new cables to the door bell. I either use the video door bell and ditch the mechanical door bell (replace the transformer) or ditch the new video door bell and carry on using the mechanical door bell. Seriously disappointing that this was not apparent at the point of sale on Amazon.
Hi Chris, we're sorry to read about that. If you're experiencing issues with the installation of your wired Arlo Video Doorbell, and to better understand your feedback, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team
Your “support” don’t reply after a support ticket has been raised!! I have waited for several days and heard NOTHING, I submitted my ticket on 30 Jan 2024 and it’s now 4 February 2024 and still NO answer!!! Maybe your support ignored it because I criticised your support/website/products and this stupid Essential Doorbell Camera!!
Hi bdogrom - we're sorry to read that. We'd like to investigate more closely the issue you're experiencing. If you still have your Arlo Essential Wired Video Doorbell, please contact our support team, so that we can help you :) UK support: www.arlo.com/en_gb/support/contact-support US support: www.arlo.com/en-us/support/contact AUS support: www.arlo.com/en-au/support/contact CAN support: www.arlo.com/en-ca/support/contact Arlo Team
@@ArloSmartHomeUK I blamed everything but the Arlo and upgraded my router, doorbell box, and check cables and voltage. I accepted i didn't know how to set it up and paid someone to fix it to no avail.
Hi Strider whiston - the Arlo Video Doorbell Wired requires a transformer with a voltage between 16-24V AC, as it needs to be wired to an existing chime in order to function. Alternatively, you can install your Arlo Video Doorbell Wired without an existing doorbell or chime by using a plug-in AC transformer that provides 16-24V AC, with at least 1A output. Keep in mind that Arlo Video Doorbells Wired purchased in Europe come with a doorbell transformer in the box. The doorbell transformer is 24V AC and is meant to replace your existing doorbell transformer. This is because many doorbell transformers in Europe are 12V AC, which does not provide enough power for your Arlo Video Doorbell. The Arlo Video Doorbell Wireless, on the other hand, doesn't need to be hardwired as it operates on battery power; even when optionally hardwired to an existing chime, it still uses battery power. Please refer to this knowledge base article for more useful information: kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ In case of further questions, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
If my Arlo essential video doorbell comes with a battery but I want to hook it up to the mains can I leave the battery in there so it will keep recording if there's a powercut? Or will it cause a fire?
Hi Shafiyat Chowdhury, the battery must always be inserted in Arlo Essential Video Doorbell Wire-Free to operate, even if you hardwire the doorbell to existing doorbell wiring. Please, read carefully our articles about it: kb.arlo.com/fr/000062491 and kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ In case you need our further assistance, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team
If my Arlo essential video doorbell comes with a battery but I want to hook it up to the mains can I leave the battery in there so it will keep recording if there's a powercut? Or will it cause a fire?
Hi Shafiyat Chowdhury, the battery must always be inserted in Arlo Essential Video Doorbell Wire-Free to operate, even if you hardwire the doorbell to existing doorbell wiring. Please, read carefully our articles about it: kb.arlo.com/fr/000062491 and kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ
In case you need our further assistance, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support
Arlo Team
What chime is compatible with the doorbell? How much voltage is required for the chime?
Hi Michael James, our Arlo Chime 2 (AC2001) is compatible with Arlo Video Doorbell and can be connected directly to the Wi-Fi network, so it doesn't need any base station. AC Adapter Input is 100-240V AC, 50/60Hz.
You can find out more about it in our articles: Arlo Chime 2 FAQ (kb.arlo.com/000062573/Arlo-Chime-2-FAQ) and How do I connect my Arlo Essential Video Doorbell to an Arlo Chime? (kb.arlo.com/000062498/How-do-I-connect-my-Arlo-Essential-Video-Doorbell-to-an-Arlo-Chime).
If you have more detailed questions regarding our products, please, contact our technical support team: www.arlo.com/uk/support/contact.aspx
Arlo Team
Where can I find arlo power kit adapter
Hi @redsahirs, the power kit for our wired Arlo Essential Video Doorbell is included in the package.
Here, you can read about how to install the power kit: kb.arlo.com/000062325/How-do-I-install-the-Power-Kit-for-my-Arlo-Video-Doorbell
If you have further questions or need our help with your Arlo Essential Video Doorbell, please get in touch with our customer service. To explore your support options, follow these steps:
• Go to our support page at www.arlo.com/en_gb/support
• Scroll down to the section labelled “Existing customer looking for assistance with your product or service?”
• Log in to your Arlo account
Once logged in, you’ll be able to view the contact options available to you.
Arlo Team
My old door bell works prior to removing.
After installing my Arlo, there's no power to the Arlo door bell. (note, i never shut down the power at the circuit box at anytime)
Hi @marketbuy,
If you've correctly followed all the steps described in the video for the installation of your wired Arlo Essential Video Doorbell, we advise you to contact a professional electrician for further assistance.
Our customer service can be reached through the available contact channels on our website: www.arlo.com/en_gb/support
Arlo Team
I noticed you changed the arlo pro where you can't adjust the sound anymore. Can you change it back so I can get less videos without the subscription?
Hi there, thanks for this feedback. We will pass this onto the relevant team. In the meantime, I have found this article which may help you: kb.arlo.com/1012167/How-do-I-enable-or-disable-motion-or-sound-detection. If not, we would recommend getting in touch with our support team who will be able to assist you further with this query, you can contact them here: www.arlo.com/en_gb/support/contact-support. Many thanks, Team Arlo Home
How many iPhones for a family can it be set up with?
Hi Hawnhart, you can use as many mobile devices as you wish. All you need is our Arlo mobile app and Internet access. You can add your family members as friends via Grant Access feature. Read more about it in our KB article: How can multiple people access the same Arlo account? - kb.arlo.com/000039106/How-can-multiple-people-access-the-same-Arlo-account
If you need our assistance, please, contact our technical support team: www.arlo.com/uk/support/contact.aspx
Arlo Team
If you have an existing wired doorbell then you are in for some pain. The camera will not work with UK door chimes out of the box (voltage too low), and good luck finding an adequate 24v door chime in the UK. I have no way of laying in new cables to the door bell. I either use the video door bell and ditch the mechanical door bell (replace the transformer) or ditch the new video door bell and carry on using the mechanical door bell. Seriously disappointing that this was not apparent at the point of sale on Amazon.
Hi Chris, we're sorry to read about that.
If you're experiencing issues with the installation of your wired Arlo Video Doorbell, and to better understand your feedback, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support
Arlo Team
Your “support” don’t reply after a support ticket has been raised!! I have waited for several days and heard NOTHING, I submitted my ticket on 30 Jan 2024 and it’s now 4 February 2024 and still NO answer!!!
Maybe your support ignored it because I criticised your support/website/products and this stupid Essential Doorbell Camera!!
The Arlo video doorbell I received for over $100.00 was garbage.
Hi bdogrom - we're sorry to read that. We'd like to investigate more closely the issue you're experiencing. If you still have your Arlo Essential Wired Video Doorbell, please contact our support team, so that we can help you :)
UK support: www.arlo.com/en_gb/support/contact-support
US support: www.arlo.com/en-us/support/contact
AUS support: www.arlo.com/en-au/support/contact
CAN support: www.arlo.com/en-ca/support/contact
Arlo Team
@@ArloSmartHomeUK I blamed everything but the Arlo and upgraded my router, doorbell box, and check cables and voltage. I accepted i didn't know how to set it up and paid someone to fix it to no avail.
Speaking Spanish
Hi Luis, you can contact our Spanish-speaking support here: www.arlo.com/es_es/support/contact-support Calls are free of charge.
Arlo Smart Home
Tal vez a ti te vendan algo que funcione... ja, ja, ja Buena suerte
Too bad this needs a transformer.
Hi Strider whiston - the Arlo Video Doorbell Wired requires a transformer with a voltage between 16-24V AC, as it needs to be wired to an existing chime in order to function. Alternatively, you can install your Arlo Video Doorbell Wired without an existing doorbell or chime by using a plug-in AC transformer that provides 16-24V AC, with at least 1A output.
Keep in mind that Arlo Video Doorbells Wired purchased in Europe come with a doorbell transformer in the box. The doorbell transformer is 24V AC and is meant to replace your existing doorbell transformer. This is because many doorbell transformers in Europe are 12V AC, which does not provide enough power for your Arlo Video Doorbell.
The Arlo Video Doorbell Wireless, on the other hand, doesn't need to be hardwired as it operates on battery power; even when optionally hardwired to an existing chime, it still uses battery power.
Please refer to this knowledge base article for more useful information: kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ
In case of further questions, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
Irritating music. completely unnecessary and distracting.
If my Arlo essential video doorbell comes with a battery but I want to hook it up to the mains can I leave the battery in there so it will keep recording if there's a powercut? Or will it cause a fire?
Hi Shafiyat Chowdhury, the battery must always be inserted in Arlo Essential Video Doorbell Wire-Free to operate, even if you hardwire the doorbell to existing doorbell wiring. Please, read carefully our articles about it: kb.arlo.com/fr/000062491 and kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ
In case you need our further assistance, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support
Arlo Team
We couldn't see any white lights even though the doorbell works just perfectly fine.