We 🇦🇺 used to be proud of Qantas. Sadly the airline has suffered from many years under a management that regarded its employees, passenger service and updating of aircraft as expenses to be minimised. Hence the substandard meal service and old aircraft with worn-out facilities. Relatives of mine just flew home to Perth from Indonesia with LCC Air Asia having prepaid their luggage and meals. The flight was basically what you could expect in full service economy except for the seating being a bit tight. The meal, in particular, was delicious.
It doesn’t matter if the aircraft is new. If the company is hell bent on saving costs, the experience will be the same, albeit on a quieter more fuel efficient aircraft.
I first flew Qantas to Europe 30 years ago and loved it. Now it is just an embarrassment, as you have shown. They effectively offer budget carrier services for a full price fare. These days I will fly Singapore or Qatar. The Chinese carriers will give you this level of service for 30-40% less.
Excellent video mate. I am flying out in a few days and dreading my upcoming flight experience. I only traveled via Singapore, Etihad and Emirates to India and via United to America, however in my last trip to USA I booked via Qantas with very high expectation only to find that it was probably the only below average experience, I have ever had in all my travels. My wife and kids flew virgin a few times and couldn’t stop raving about the overall experience 😢
I recently travelled the same Sydney to Bangalore route, and you are absolutely right about the food, it is less, but they gave snacks couple of times I guess. My friend who was in the same flight with me expressed similar sentiment about the food(that it is less). Having said that, I will wait to travel in Singapore Airlines again (havent done that in the last few years) before reaching a conclusion, but I am sure Singapore will be better than this.
I love the flight timings. I'm not concerned about other aspects since I don't enjoy eating much on a flight. The crew was excellent, and I will continue to use this airline as long as they maintain the current timings
I heard you but there are 2 things in your favour 1) Lower prices (compared to Singapore airlines) and 2) Direct flt- meaning less time to get to our destinations
Agree with you fully if the price is better and travelling direct. I have been finding usually comparable pricing with SQ. But, I havent exhaustively searched a big range of dates.
minor correction of 00:37, new york jfk is only served via auckland akl, and rome fco and paris cdg are only served via perth per. there are qantas flights from mel to both per and akl though, so it's still a 1-stop only journey to any of those places. edit: i guess direct flights count too, just a clarifying point!
you can connect from those places, but technically, syd-per-fco, syd-akl-jfk and syd-per-cdg are direct flights as they continue as 1 flight number. The benefits of this? Well, atleast for the perth routes, you dont have to transfer from domestic to international and pass immigration/customs on the way back at perth.
Unfortunately your experience is quite similar to many others on international flights, Qantas used to be market innovators and leaders,but the management have chosen to make large profits instead of just healthy profits which has meant cost cutting across their whole business and a poor customer experience
Flew qf from hong kong to Auckland via Melbourne the a330 flight was OK i had an exit row seat and free seat next to me not bad flight but the 737 flight to Auckland was fully booked and leg room is horrible
@@ourtravelsa you can book an exit row for $100 usually or use qantas points to upgrade definitely worth it, check out my review on the Hong Kong to Melbourne flight on Qantas :D
Fair view, but I found the Syd-Blr flight to be comfortable and the journey was pleasant as I value the comfort of the seats, non stop route saving overall journey time, and cleanliness more important than a flight meal and entertainment (for me the flight meal is just a hunger buster and the meal is not bad at all). On contrary to the flights to India where there is a stopover,the flight to that stopover point might be great and the flight from that point to India is invariably horrible (cattle class if you get my drift) and that leg of Journey makes the whole journey awful. So I prefer the Qantas over the others if the price difference is not massive.
Fair enough! If you want a direct flight, it is no brainer. However, transiting in Sydney almost makes it not practical. On the way back, one would have to re-check their bags in Sydney.
I really like the friendly crew and their keen services on Qantas flights, but just like your flight, the aircraft has poor hard product. Something you hadn't mentioned would be the extra cramped legroom when compared to other airlines
covid was the reason for its fall. It should start more routes to other cities in India like Kerala, Hyderabad where more people travel to improve the ranking and sales
My last two flights in June with Qantas were both delayed by 1hr 45 Syd to Singapore then home Singapore to Sydney 1hr late. They are terrible atm the food is terrible on Qantas in flight and the staff seem to have a 🤷♀️attitude! No they had problems with inflight entertainment on my June trips. I now fly Air India Sydney to Delhi direct huge bonus 🙏
I am sorry to hear your experience. I havent tried Air India long haul yet, so I cant comment on it. And unfortunately, they dont fly to South India :(
All passengers flying on Qantas are paying into the Qantas Executive Bonus scheme. You pay the cost so they don’t have. I’ll be flying to India soon using my QF points, but am flying with Malaysian Airlines so I can avoid your experience.
Interesting insight. Hope you have a good experience on MH. My recent experience on them was worse actually :(. Cathay could be an option using QF points.
No surprises there. That's why they are not in the top 20. Management is entirely to blame and it's embarrassing as an Australian to have them represent us in the air.
Agree to all. I was travelling in the return flight a couple of years ago. I requested for a coffee during dinner service. They said will provide after service. They didnt even after all cutlery was collected back so i pressed the button for assistance. Someone came, said will be back and left not to return. I pressed it again. Someone just passed by and pressed it to off. I pressed the attention button again and said i have been waiting for a coffee over an hour. The lady brought the coffee shouting in a mocking tone, oh coffee coffee someone dying without coffee. May be they wanted to joke it didnt feel funny
My experience on Mel-Del-Mel was horrible last year. 7 hours delay from Del, overnight hotel stay at Mel, 6 AM flight to Adl next day. Rude and racist crew on return, rolling eyes, denying basics like oral hygiene kit when it was left out in open earlier then saying “oh we don’t provide it on this flight” to taking one out of the overhead compartment. Never again!
QANTAS---used to be my choice for Air travel----not anymore--poor service--delays--food also not good --wouldnt fly even if its cheaper than say SQ Emirtaes Qatar Thai etc
Qantas got real greedy! they used to have an amazing frequent flyer program, however it has has now transformed into a massive joke! the booking system pretty much patronises its customers but selling them tickets for double what they would have gotten them for before their new “classic plus” scheme/ploy kicked in. The introduction of "classic plus rewards" appears to be nothing more than a scheme to offer regular seats at a premium, selling them for higher points and tax under the guise of exclusivity…. the same seats that one would have gotten using classic rewards years ago. The availability of business class tickets has become notably scarce…. pretty much non existent. I’ve never flown economy in Qantas, however I can only imagine how horrible it is! like I would literally prefer to travel with any other Oneworld partner airline.
Qantas has been going down hill since that Irish guy took over as a CEO. Long time ago I and my spouse were the only one at Qantas check in counter at Sydney airport and the female staff memeber ignored us for about 45 mintues. She was chit chat on the phone. Sorry what a terrible food you were given by Qantas
This was the worst flight I have ever been on I was squashed in my seat and after 12 hours I felt sick and my legs were so sore from no room to move..the food was discusting they only offered Indian food no western food available at all so I went hungry What has happened to this Airline it use to be the best but now it is by far the worst airline in the world thankgod we can fly Singapore or Emerates over this dreadful airline..I would put Qantas CEO in the seat I sat in see how you would like it my dog has more room to move than I did on that dreadful A330 totally discusting.
The food was discusting it worse on domestic flights cardboard food litterly it's thrown at you by embarrassed flight crew totally horrible I through my food under the seat couldn't stand the look of it. Where is Qantas new CEO what is she doing I know she wants to beat Alan Joyce profits...
Qantas certainly should improve their service. They don't have advantages that Qatar and Emirates enjoy. Maybe they are happy that they are filling the seats on the routes they have and hence don't want to improve service on the India routes. seat supply is less than demand and hence the airlines control the quality.
I went on this flight return to Bengaluru and then a transfer QF-6E flight to Kochi. I found it to be honestly just mid which is what would u would not want to expect for paying around $2,000/person return which is rather unfortunate to experience when you want to travel on the your flag carrier airline for the first time. Qantas was actually one of the top airlines in the past. Seems COVID was used to then CEO and management as an advantage to cut costs whilst maintaining or raising the prices due to inflation. The food was honestly alr but one thing I found out was non-veg was quickly over as the other passengers in front took the remaining. I was planning to take one veg and one chicken curry (I think it was) on the BLR bound flight. The crew really did had to explain and almost recommend the veg more than the non vegetarian. At least they were a lot more friendlier and chill than on the return (not rude but they didn't had the vibe but I think everyone is tired?) Also it seems the smaller snacks they give u out between meals seem to compensate for the lack of other things u would get from other airlines but I think they also do a bit of both? The A330 at this rate is used a lot and was been always used when flying long distance Asian routes. I feel tho the distance and age of the A330-200 (200 is used for extra range) would also limit the overall comfort and experience especially when flying for 12 hrs. Until then, I'll prbly would fly more w other airlines especially since I haven't tried SQ or MH from Australia atp and using QF points I used to book on partner airlines more. I would want to see the 787 flying into long haul Asian destinations including Bengaluru soon and prbly fly more then w QF.
Very fair points! And I agree with all of them! It is just average, not bad, but like you said mid. I also cant waits for the 787s, hopefully that helps bring some freshness back.
@@ourtravelsa yh would be pretty much interesting considering its frequency is getting increased (RIP Shanghai flights tho last Chinese flight for now). Soon A350s are moved into ultra long haul were the 787 currently is used, there could be a lot of potential for capitalising Bangalore as a stop-over point for connecting one world/partner flights to Europe or elsewhere in Asia similar to Singapore. Who knows if an A380 will come in considering how full these flights tend to get despite high fuel usage and the fact BLR is capable for A380 as seen w Emirates. 😂
We 🇦🇺 used to be proud of Qantas. Sadly the airline has suffered from many years under a management that regarded its employees, passenger service and updating of aircraft as expenses to be minimised. Hence the substandard meal service and old aircraft with worn-out facilities. Relatives of mine just flew home to Perth from Indonesia with LCC Air Asia having prepaid their luggage and meals. The flight was basically what you could expect in full service economy except for the seating being a bit tight. The meal, in particular, was delicious.
They are supposed to be getting new aircraft in a few years time! Hopefully it will get better.
@@ourtravelsathe a350 will be a game changer more than
Routes to come
Looking forward to it
@@ourtravelsa same and more routes non stop flights probably to Chicago 😁
It doesn’t matter if the aircraft is new. If the company is hell bent on saving costs, the experience will be the same, albeit on a quieter more fuel efficient aircraft.
I first flew Qantas to Europe 30 years ago and loved it. Now it is just an embarrassment, as you have shown. They effectively offer budget carrier services for a full price fare. These days I will fly Singapore or Qatar. The Chinese carriers will give you this level of service for 30-40% less.
Thank you! Doing this route next week. I will pack lots of snacks and download entertainment i think!!
Good idea 🙂
Excellent video mate. I am flying out in a few days and dreading my upcoming flight experience. I only traveled via Singapore, Etihad and Emirates to India and via United to America, however in my last trip to USA I booked via Qantas with very high expectation only to find that it was probably the only below average experience, I have ever had in all my travels. My wife and kids flew virgin a few times and couldn’t stop raving about the overall experience 😢
Thanks, Atleast the American route should be 787 or A380 which would be a better hard product
ageing fleets & cabin crew and premium price on economy are some prime reasons for their downfall.
I recently travelled the same Sydney to Bangalore route, and you are absolutely right about the food, it is less, but they gave snacks couple of times I guess. My friend who was in the same flight with me expressed similar sentiment about the food(that it is less). Having said that, I will wait to travel in Singapore Airlines again (havent done that in the last few years) before reaching a conclusion, but I am sure Singapore will be better than this.
Thanks for sharing, yea, they did give snacks as I mentioned too
I love the flight timings. I'm not concerned about other aspects since I don't enjoy eating much on a flight. The crew was excellent, and I will continue to use this airline as long as they maintain the current timings
Fair enough! It suits if you are flying direct from Sydney to Bangalore and don't care about the food
Namaste from Ludhiana Punjab India 🙏🇮🇳❤️. It's very enjoyable beautiful interesting video. Love 😍 Regards !
Namaste, and thank you for watching and leaving a comment :)
I m happy if it lands safe and reach directly to destination
True, Qantas has one of the safest flying records! 👍🏻
You are quite correct.qantas has cut back it's meals . !!
Glad to hear I am not the only one feeling this way :)
I feel like the make have been like this for over a decade.
How much is the ticket price
It was around 1300 AUD for the standard fare and 2500 AUD for the flex fare
I heard you but there are 2 things in your favour 1) Lower prices (compared to Singapore airlines) and
2) Direct flt- meaning less time to get to our destinations
Agree with you fully if the price is better and travelling direct. I have been finding usually comparable pricing with SQ. But, I havent exhaustively searched a big range of dates.
minor correction of 00:37, new york jfk is only served via auckland akl, and rome fco and paris cdg are only served via perth per. there are qantas flights from mel to both per and akl though, so it's still a 1-stop only journey to any of those places.
edit: i guess direct flights count too, just a clarifying point!
you can connect from those places, but technically, syd-per-fco, syd-akl-jfk and syd-per-cdg are direct flights as they continue as 1 flight number. The benefits of this? Well, atleast for the perth routes, you dont have to transfer from domestic to international and pass immigration/customs on the way back at perth.
@@ourtravelsa that is nice indeed
i refuse to fly qantas fullstop
Cost cutting so that the CEO takes a FAT check as a bonus!!!
Don’t even talk of his Annual Salary!!!
Unfortunately your experience is quite similar to many others on international flights, Qantas used to be market innovators and leaders,but the management have chosen to make large profits instead of just healthy profits which has meant cost cutting across their whole business and a poor customer experience
Sad to see, hope things change 👍🏻
was it your FE that didn't work or everyones IFE?
Just mine. The people around were not having the same issue. So, i agree that i was just unlucky.
An Aircraft techican once told me if IFE doesnot work , the only thing cabin crew can do is re boot. If that doesnot work its will be sorry
Yea, its not the crews fault
Flew qf from hong kong to Auckland via Melbourne the a330 flight was OK i had an exit row seat and free seat next to me not bad flight but the 737 flight to Auckland was fully booked and leg room is horrible
Oh, thats a good tip for next time :)
@@ourtravelsa you can book an exit row for $100 usually or use qantas points to upgrade definitely worth it, check out my review on the Hong Kong to Melbourne flight on Qantas :D
i did manage to upgrade on my way back. i will put that video up soon. Thanks for sharing your review! Good work!
Fair view, but I found the Syd-Blr flight to be comfortable and the journey was pleasant as I value the comfort of the seats, non stop route saving overall journey time, and cleanliness more important than a flight meal and entertainment (for me the flight meal is just a hunger buster and the meal is not bad at all). On contrary to the flights to India where there is a stopover,the flight to that stopover point might be great and the flight from that point to India is invariably horrible (cattle class if you get my drift) and that leg of Journey makes the whole journey awful. So I prefer the Qantas over the others if the price difference is not massive.
Fair enough! If you want a direct flight, it is no brainer. However, transiting in Sydney almost makes it not practical. On the way back, one would have to re-check their bags in Sydney.
Skytrax rankings are typically highly correlated to when an airline last used their conaulting services.
Haha, i have heard that they arent the most transparent 🤣
I really like the friendly crew and their keen services on Qantas flights, but just like your flight, the aircraft has poor hard product. Something you hadn't mentioned would be the extra cramped legroom when compared to other airlines
The crew can only do so much but they are generally pretty good
covid was the reason for its fall. It should start more routes to other cities in India like Kerala, Hyderabad where more people travel to improve the ranking and sales
I doubt they will start any new routes until they get new aircraft
My last two flights in June with Qantas were both delayed by 1hr 45 Syd to Singapore then home Singapore to Sydney 1hr late. They are terrible atm the food is terrible on Qantas in flight and the staff seem to have a 🤷♀️attitude! No they had problems with inflight entertainment on my June trips.
I now fly Air India Sydney to Delhi direct huge bonus 🙏
I am sorry to hear your experience. I havent tried Air India long haul yet, so I cant comment on it. And unfortunately, they dont fly to South India :(
All passengers flying on Qantas are paying into the Qantas Executive Bonus scheme. You pay the cost so they don’t have.
I’ll be flying to India soon using my QF points, but am flying with Malaysian Airlines so I can avoid your experience.
Interesting insight. Hope you have a good experience on MH. My recent experience on them was worse actually :(. Cathay could be an option using QF points.
No surprises there. That's why they are not in the top 20. Management is entirely to blame and it's embarrassing as an Australian to have them represent us in the air.
Sad to hear 😥, hope things change
Qantas economy is underwhelming. The meal provided is not only basic but quite inadequate.
Agreed!
Nice video matey.
Thanks :)
Yes, even my flight from Syd to Bangalore was delayed both ways and its what you pay is what you get value!!😂
Oh no 😅. It seems they r quite short on aircraft, so any inbound delay adds on
that’s pretty much why Qantas is out at Shanghai
yea, the competition is undercutting them and providing an almost similar or better service.
Cathey Pacific is much better than Quantas and crew members are friendly too.
Agreed, i have good experiences on Cathay too!
Just fly SQ mate! if you recon QF is so disappointing
I have travelled from Canberra to Sydney Bangalore to Hyderabad on Qantas/ indigo. Never going to repeat that mistake. Worst trip.
Fair enough, thats a long trip! And connecting to Indigo in Bangalore can be tricky with change of terminals
Agree to all. I was travelling in the return flight a couple of years ago. I requested for a coffee during dinner service. They said will provide after service. They didnt even after all cutlery was collected back so i pressed the button for assistance. Someone came, said will be back and left not to return. I pressed it again. Someone just passed by and pressed it to off. I pressed the attention button again and said i have been waiting for a coffee over an hour. The lady brought the coffee shouting in a mocking tone, oh coffee coffee someone dying without coffee. May be they wanted to joke it didnt feel funny
Thats not good 😥
What did you expect? It's common knowledge that QF is terrible in economy.
True, it is unfortunate as I remember it being much better in the past
I dont like stopping over at KL, SIN. or BKK
Sometimes, a direct flight is worth it!
My experience on Mel-Del-Mel was horrible last year. 7 hours delay from Del, overnight hotel stay at Mel, 6 AM flight to Adl next day. Rude and racist crew on return, rolling eyes, denying basics like oral hygiene kit when it was left out in open earlier then saying “oh we don’t provide it on this flight” to taking one out of the overhead compartment. Never again!
@@Variousvlogs18 oh wow. Sorry to hear, it looks like you had a much poorer experience
looks average especially the food
Agreed
Don't dare travel by this airline, they're not worried about customer service nor providing basic facilities on international routes
QANTAS---used to be my choice for Air travel----not anymore--poor service--delays--food also not good --wouldnt fly even if its cheaper than say SQ Emirtaes Qatar Thai etc
singapore air jacked up their prices during scoll holidays to punish passengers having family.
That’s how it’s always been
Supply and demand 101
No
Qantas got real greedy! they used to have an amazing frequent flyer program, however it has has now transformed into a massive joke! the booking system pretty much patronises its customers but selling them tickets for double what they would have gotten them for before their new “classic plus” scheme/ploy kicked in. The introduction of "classic plus rewards" appears to be nothing more than a scheme to offer regular seats at a premium, selling them for higher points and tax under the guise of exclusivity…. the same seats that one would have gotten using classic rewards years ago. The availability of business class tickets has become notably scarce…. pretty much non existent. I’ve never flown economy in Qantas, however I can only imagine how horrible it is! like I would literally prefer to travel with any other Oneworld partner airline.
Qantas has been going down hill since that Irish guy took over as a CEO. Long time ago I and my spouse were the only one at Qantas check in counter at Sydney airport and the female staff memeber ignored us for about 45 mintues. She was chit chat on the phone.
Sorry what a terrible food you were given by Qantas
This was the worst flight I have ever been on I was squashed in my seat and after 12 hours I felt sick and my legs were so sore from no room to move..the food was discusting they only offered Indian food no western food available at all so I went hungry
What has happened to this Airline it use to be the best but now it is by far the worst airline in the world thankgod we can fly Singapore or Emerates over this dreadful airline..I would put Qantas CEO in the seat I sat in see how you would like it my dog has more room to move than I did on that dreadful A330 totally discusting.
I was surprised at the lack of food options too!
The food was discusting it worse on domestic flights cardboard food litterly it's thrown at you by embarrassed flight crew totally horrible I through my food under the seat couldn't stand the look of it. Where is Qantas new CEO what is she doing I know she wants to beat Alan Joyce profits...
Only reason to fly Qantas is if you are an Australian, ozi ozi ozi oi oi oi!
Murazik Grove
Qantas certainly should improve their service. They don't have advantages that Qatar and Emirates enjoy. Maybe they are happy that they are filling the seats on the routes they have and hence don't want to improve service on the India routes. seat supply is less than demand and hence the airlines control the quality.
Good points! Although, from my observation, the issue seems to be not limited to just Qantas Indian routes.
Thai and Singapore are faar better than Quantas.
I agree from my limited experiences
No Never - its pathetic from my personal experience
Fair enough. It has been a steep decline
my nightmare
😅😅😅
What a crap airline… and NEVER was the best airline 🤮❌⛔️
😓
Thanks for the video. Qatar Airways 🇶🇦 is the best. Food looks so third world.
I need to try Qatar in economy class sometimes. Have heard great reviews about it.
I went on this flight return to Bengaluru and then a transfer QF-6E flight to Kochi. I found it to be honestly just mid which is what would u would not want to expect for paying around $2,000/person return which is rather unfortunate to experience when you want to travel on the your flag carrier airline for the first time. Qantas was actually one of the top airlines in the past. Seems COVID was used to then CEO and management as an advantage to cut costs whilst maintaining or raising the prices due to inflation.
The food was honestly alr but one thing I found out was non-veg was quickly over as the other passengers in front took the remaining. I was planning to take one veg and one chicken curry (I think it was) on the BLR bound flight. The crew really did had to explain and almost recommend the veg more than the non vegetarian. At least they were a lot more friendlier and chill than on the return (not rude but they didn't had the vibe but I think everyone is tired?) Also it seems the smaller snacks they give u out between meals seem to compensate for the lack of other things u would get from other airlines but I think they also do a bit of both?
The A330 at this rate is used a lot and was been always used when flying long distance Asian routes. I feel tho the distance and age of the A330-200 (200 is used for extra range) would also limit the overall comfort and experience especially when flying for 12 hrs. Until then, I'll prbly would fly more w other airlines especially since I haven't tried SQ or MH from Australia atp and using QF points I used to book on partner airlines more. I would want to see the 787 flying into long haul Asian destinations including Bengaluru soon and prbly fly more then w QF.
Very fair points! And I agree with all of them! It is just average, not bad, but like you said mid. I also cant waits for the 787s, hopefully that helps bring some freshness back.
@@ourtravelsa yh would be pretty much interesting considering its frequency is getting increased (RIP Shanghai flights tho last Chinese flight for now). Soon A350s are moved into ultra long haul were the 787 currently is used, there could be a lot of potential for capitalising Bangalore as a stop-over point for connecting one world/partner flights to Europe or elsewhere in Asia similar to Singapore. Who knows if an A380 will come in considering how full these flights tend to get despite high fuel usage and the fact BLR is capable for A380 as seen w Emirates. 😂