Hi Dji team thank you for sharing some tips. We appreciate it. I was wondering if someone from the team can assist my issue? I was droning today and my drone ( Dji Mavic Pro ) got hit by a small mountain rock not a hard hit, but light hit on the back . Now it won’t fly it’s says “ check app” And SYS warning. In addition I believe it also said “ disconnected And GPS Isn't working. Do I need to re calibrate? Any help is greatly appreciated. Thank you- C
Hi Chase Star , I never saw this before and yes it's three years late but it seems like you never got an answer to your question , any luck with your problem ? Also , I am thinking that your GPS cable that leads from your GPS Module is disconnected....
You're welcome. Just a reminder, as electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Pro and its accessories starting on October 1,2024. If you have other questions, please feel free to contact us.
my controller from the mavic pro 2 isnt recornized if i plugged via ubs to the pc it sasy battery is full i push connect button DJi assistant 2 no reaction. also not via the app in android . what can i do to update the controller.
Hi Franky, just to verify, the RC was not recognized by the DJI Assistant 2 and you can't connect the RC with the mobile device, but the RC can be charged when it is connected with the PC, right? For the PC connecting issue, please check if the driver is installed successfully, you can refer to install the driver, www.dropbox.com/s/1eawrbf1fo60e6j/DriversTS_DJIAssist2.pdf?dl=0. Or you can also try another USB connecting cable, please ensure that you are using the latest DJI Assistant 2 v2.0.4 for Mavic 2 Pro as well. For the DJI GO 4 app connecting problem, please remove the left cable and try to use your own connecting cable, plug it into the bottom port for connecting. If that doesn't help, please tell us the mobile device you are using, you may try another mobile device. Once the PC or mobile device connected normally, you can check for update. Please keep us updated if the issue persists, you can also contact us at m.me/DJISupport, thank you.
Is there a problem the battery is not working To Drone mavec2 Do you have a solution to this problem? New battery for user I hope it is a solution to the problem thanks so much
Hi there. Please follow the following steps to precheck: 1. Observe whether the overall appearance of the battery is damaged or bulging and whether the charging port is abnormal; 2. Press the power button to see if the battery LED1 is always on or flashing or if the battery cannot be powered off. 3. Press the power button once and see if the battery LED 2 and LED 3 are always on or flashing and the battery cannot be turned off. 4. Please check if the battery LED light will light up or not after a long time of charging, press the power button to see if the LED lights up or not. 5. If you have other batteries, could you please confirm if it is charged normally with this charger or not? If the LED does not light up, which indicates that the battery has been damaged; please send it back for testing.
Hi dear colleagues, please help me, I decided to update the control panel, and was your error, the firmware failed, now my firmware version V 00.00.0000 ... I can not connect to my drone and can not update due to your program dji assistant I am very unhappy and a little angry, such an expensive device I bought now it does not work with your new firmware, please help me thank you.
Best Lite, we are sorry for your difficulties, we understand that must be frustrated for you. May we know if you had tried to update the controller again, or try to update by the DJI GO 4? Please try to re-update the firmware. If the issue persists, please kindly provide us with the exact error message of the failure, we'll check further. Please keep us updated via Facebook Messenger: bit.ly/2pm7tfV.
Hi Tobias, the Mavic Pro has a black micro USB cable which can connect the Drone or the RC to the computer, the white cable on the tutorial is not included on the package. Please use the same USB cable to connect the RC and Mac. Thank you.
Mine just stays at the USB waiting to connect screen. I've tried different cords, computers, turning off firewall, and driver signature enforcement to no avail.
I wanted to upgrade my Mavic Pro with the latest firmware...is it no longer supported by DJI? If not, what can I expect performance-wise from my Mavic Pro?...I'm also using it with a Crystal Sky Thanks!
Hi there, please be advised that the latest firmware update for the Mavic Pro is v01.04.0500. Rest assured that we still support the product and if you haven't updated the firmware to this version, you can update it using the DJI Go 4 App or DJI Assitant 2. Please download the latest version of the DJI Go 4 through this link: www.dji.com/downloads/djiapp/dji-go-4 and the DJI Assistant 2 through this link: www.dji.com/downloads/softwares/assistant-dji-2. For immediate assistance, please contact our support team through this link: www.dji.com/support?site=brandsite&from=nav. Hope this helps.
My DJI assistant 2 is being blocked by something in my computer. I can't see it listed in the Windows 10 to release it and Malwarebites doesn't show it either so what's blocking it and how do I fix it?
Hi GhoolerHunter, may we know the drone you are having? Please try to reinstall the latest version of DJI Assistant 2 from our official website (please select the corresponding product that you have, e.g. Mavic Pro: www.dji.com/uk/mavic/info#downloads). If the issue persists, please kindly provide us with a screenshot of the error message and the system of your computer for further confirmation. You can keep us updated at www.dji.com/support
Hi Robert, the DJI Assistant 2 for Mavic 2 Pro and Mavic Pro is not the same. DJI Assistant 2 for Mavic Pro can be downloaded from www.dji.com/ca/mavic/info#downloads And DJI Assistant 2 for Mavic 2 Pro is downloaded at www.dji.com/ca/mavic-2/info#downloads Hope this helps.
Hi there. Sorry for the issues encountered. May you please confirm that you downloaded the APK file from our official website? Kindly check out this link for your reference. Hope this helps. www.dji.com/downloads/djiapp/dji-go-4
Hi. I have tried everything but I cannot see the same side panel on dji assistant 2 so I cant do anything with it. I cannot get DJI go 4 to recognise the aircraft either. I would really appreciate some advice because I cannot connect to the aircraft at all. I hope there is a fix for this. Thank you.
Sorry for the issues you encountered in updating the firmware of your Mavic Pro. Kindly try updating the firmware first of your DJI Go 4 app from this link: www.dji.com/downloads/djiapp/dji-go-4 and re-try updating the firmware of your aircraft. If the app won't work, please make sure that you're using the correct DJI Assistant 2 software, download it from this link www.dji.com/mavic/info#downloads. Hope this helps.
Hi. Thank you for your quick response. I have the latest dji go 4 app but it simply does not see the aircraft at all. I try to update firmware but it just says connect aircraft. I have plugged it in every way possible but nothing changes. Maybe it needs repairing, although it has not been damaged at all to my knowledge. I imagine that I am doing something wrong. The SD card slot has a red light, I tried to link this again. I thought at one moment that it had connected when the RC changed to alti mode??? but it obviously did not continue to be connected and returned to the previous state. Thanks for helping me.@@DJISupportGlobal
@@nigvause7630 Hello there! Thank you for your response as well. Did you perhaps remember the error message on your screen when you tried to update the firmware using the DJI Assistant 2? And also, could you please confirm the model of the mobile device used? Thank you for your cooperation and support.
Hi. There was no error message, just a disconnected message. When I open the assistant 2 on the laptop, there is no sidebar at all and it doesnt recognise the aircraft. I have tried different leads as it doesnt it seem to recognise being imput into the USB slot on the laptop. Usually there is a device added signal on windows, but nothing. All the time the aircraft is flashing a yellow light on its tail light.@@DJISupportGlobal
@@nigvause7630 Please re-install DJI Assistant 2 via www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series, and kindly follow the guidelines below and keep us posted. If the issue still persists, please send back the device for further analysis and diagnosis. 1. Make sure to download the correct DJI Assistant 2 software. 2. Make sure the connected device (remote controller or drone) is powered on. 3. Reinstall the DJI Assistant 2 software via www.dji.com/global/downloads/products/mavic. 4. Turn off the firewall. 5. Replace the USB cable connected to the unit and PC. (For those PCs with a C port only, please use type-C to type-C rather than OTG+type-C.) 6. Install the driver manually. Here are the steps: (This step is only for Windows.) ① Unplug and plug in the USB cable, or use another USB cable. --> In WIN7 or a later system, turn off the antivirus program on the computer. Reinstall DJI Assistant 2. Manually re-install the driver. ② Right-click “My Computer” --> “Administration” --> “Device Manager” and check the drivers that should be installed in Windows (as shown in the figure).
Hi Nicholas, for Mavic Pro, you need the DJI Assistant 2 on the PC, you can download from the official website www.dji.com/mavic/info#downloads, hope it helps.
The downward vision position system on the aircraft is giving an error. I connected it to the DJI Assistant 2 (Mavic Pro) but it is not detecting the aircraft. I am logged in but it flashes how to connect the Inspire 2. I have used two different USB cables and two different ports on Alienware 17 R4 laptop but it is simply not detecting the aircraft when followed instructions as shown in your video on TH-cam.
Hi ZILL, if the aircraft is not detected by the PC, please ensure that the drone is already power on when connecting the PC, please also try to connect another PC if it doesn't work. If the issue persists, we may suggest sending the drone in to check the connecting port on the drone. If the drone can be connected, please try to calibrate the vision system as well. You can refer to the tutorial below th-cam.com/video/mYSqz7R5zwI/w-d-xo.html. Thanks.
Hi Robert, please kindly update the firmware to the latest version first, restart the drone and then do the IMU calibration. If there is any issue with the firmware update or IMU calibration, please kindly let us know the details, we are here to help.
I know this is late but try formatting your sd card in dji go app. If that doesn't work contact dji and ask if there are any known bugs in the firmware. You may need do downgrade the firmware on the drone and/or controller.
Hi there, may we know the details of the error message? Can you provide us with a screenshot for further checking? You may keep us updated via Facebook Messenger: bit.ly/2pm7tfV
hello dji support i upgraded my controller perfectly when the time comes of drone my drone didnt get connected with it. i have been trying since 4 days to connect drone with dji assistant 2 but it is not being connected. nothing comes in the dji assistant when i connect it with my pc. please help. and my remote is also not getting linked with the drone and i thought upgrading but drone is not responding well. help. SOS
Hi Rahul, may we confirm the DJI Assistant 2 version that you are running on your computer? If it is not DJI Assistant 2 v1.2.5, please try to reinstall the Assistant 2 from the official website www.dji.com/mavic/info#downloads and connect again. Please also try to disable Signed Driver Enforcement, or try another computer if it is convenient. Please keep us updated if the issue persists, you can contact us at www.dji.com/support.
Some videos show how to upgrade the firmware without connecting the cable to the drone, just to the remote, and the remote is connected to the drone using wifi. What's the best method?
You can update the RC and aircraft separately or together, they are complementary. BTW, the drone and RC can be connected by linking RC, instead of WiFi, you can refer to this tutorial video for upgrade.
After trying to update the firmware and it failed multiple times, the RC is completely non-responsive I've tried updating it using the DJI go 4 app and DJI assistant 2 on multiple mobile phones and laptops, and multiple USB cables and it still says "connecting" without responding.
Hello there, if the RC says connecting, it is the drone and RC disconnected, may we know if you had tried to link the drone to the RC? Please refer to this tutorial and try again th-cam.com/video/G52F4hlR4MA/w-d-xo.html. See if this works.
hi dji support, can you send me the link to download dji assistant 2 as i want to update the controller of my mavic pro 1. Im using macbook so when i downloaded directly from dji website it doesn't run for me. Hope you could help me thank you
Hi Chuck, may we know if you are referring to the DJI Assistant 2 version for Mavic Pro? if yes, version v1.2.4 is the latest version. Is there any assistance needed?
@@WAXMAN1913 No problems. Should you have any further questions, please feel free to contact us at any time, you can also contact us at www.dji.com/support, we're glad to help.
Hi drjgarza, Thank you for reaching out. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Pro and its accessories starting on October 1, 2024. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided. Thank you for your long-term support and trust in DJI.
Hi there, how may we know you with? We checked 2:31 on the tutorial but don't find the abnormal. If it is the caption, it was generated automatically, please refer to the content on the video. Thank you.
Drew, we are sorry about the troubles. May we know the specific error message that you encountered? Please provide us with more details so we can help, you can DM us at m.me/DJISupport, thank you.
this company is seriously messed up. they need some real competition. theres no way why I should have a brand new drone that doesnt work properly right out of the box. the obstacle avoidance does not work, i tried updating both the controller and the drone and that does not hep anything. the assistant 2 app doesnt allow me to get past step 3 of the tutorial of the calibration process. like wtf.
Sorry to hear this, have you got it resolved? If not, please PM us more details on Twitter, we'd like to help. twitter.com/messages/compose?recipient_id=712857593530683392
Sorry to read on this, please try to calibrate the IMU in the APP, if the issue persists, please try to restore Factory Default via DJI Assistant 2 (please export the important data before restoring).
Hi there. Please download DJI Assistant 2 from the provided link and attempt the process again. If the issue persists, kindly get back to us for further assistance. www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series
DJI you are the most frustrating company, I'll say it again please make your software where it's user friendly. I've been trying to get this Assistant 2 to work for over any hour now. I just can't with this company.
GoGettemWorld TV, we are sorry to know your troubles. The issue is that the drone/RC can't connect to DJI Assistant 2, right? May we know if the PC has a reaction when you plug the drone/RC into it? If no, please try a different connecting cable, or try another port on the PC. If it has a reaction, please try to disable the signed driver enforcement, check if the driver is installed properly. And please ensure that you'd downloaded the latest DJI Assistant 2 for Mavic Pro from www.dji.com/mavic/downloads. If the issue persists, could you please try to update by the mobile device? Or you may try another PC for connecting. Thank you.
@@DJISupportGlobal I install the "ASSistant" ... on my iMAC ... I can see it in the downloads folder ... i install it / Horndis as well ... restart the MAC ... but is the ASSistant supposed to appear IN th Applications folder ??? i DON'T see it !! Or does it just initiate when you plug the drone ?
@@AZTEC_ARTS Hi Aztec Arts, may we know if you can find it on launchpad? Is it convenient that you provide us with a screenshot of this? You send the screenshot to www.dji.com/support or m.me/DJISupport. Thank you.
Hi Lenny, we are sorry to hear your trouble. May we know if you are able to connect the DJI GO 4 and the controller? If yes, please try to calibrate the controller first, and make sure that the controller has enough power. Besides, please check if there is a need to update or refresh the firmware. For connecting the controller and the DJI Assistant 2, please check if the driver has been installed properly, you can try to reinstall the DJI Assistant 2 www.dji.com/mavic/info#downloads and try to connect again. Please let us know if the issue persists. You may keep us updated via Facebook Messenger: bit.ly/2pm7tfV
@@DJISupportGlobal Thank you for replying :) . Turns out it was that the controller joysticks needed calibrating. If there is anyway down the line of having the app pop up with a message in the center stating ,"Hey! Click here to calibrate your controller joysticks" that would be awesomeness.
Yes I have uninstalled and installed it 3 times. I have used 5 different cables and each time the computer does make the noise I hear when I connect something to it.
Hi Viking, just to verify, are you using the latest DJI Assistant 2 1.2.4? In your case, you may also try to disable signed driver enforcement, if the issue persists, you may try to update via DJI GO 4 app th-cam.com/video/uiti4FWh9M0/w-d-xo.html or try a different PC, thank you.
I have tried many different cables, i disabled my anti virus, I did do the disable signed driver enforcement and have a few times uninstalled/reinstalled DJI assistant. I do the updates from the GO 4 APP because that's the only way it works, and even that a lot of the times is say's 99% complete for thirty minutes, shut it off restart then says it's done
Hi Coelho, if it stuck at 99% for a long time, we suggest you restart the drone and DJI Assistant 2 and charge again when the battery is full. See if it helps.
Hi there, sorry for the inconvenience. May we know the specific issue that you encountered? Should there anything we can assist you with, please feel free to contact us via www.dji.com/support, we're glad to help.
My Samsung galaxy A5 6 used to work perfect. Now it will not connect, just a black screen and I'm sick of it, cant do anything with it. the problems ive had with this drone is a joke, spent more time doing downloads and up grades than time in the air flying. Might as well sell it.
Hey i totally understand your frustration my s6 and Note 5 used to work until the DJI Go4 app had frequent crashes then started trying almost every fix posted on TH-cam..Am a big android fan however, i learnt very quickly save yourself the extra stress and buy a used Ipad. DJI drones were made to be used with Apple products and not Android..I've had no problems since. i hate this video to date but it's the truth th-cam.com/video/IeKy4LleXZ8/w-d-xo.html
it goes fucking slow to download the update... fucking hate it. And i have the fastest internet there is!!! ... so many problems al the time... And sometimes i go for a work. and it wants to update firmware.. and there goes one battery just before i wanted to work. like cmon.. stop update firmware plzzzzz
Maluha Media, we are sorry to know that you have trouble updating the firmware. If the firmware update takes a very long time and there is an error, we suggest that you try to restart the drone and cool it down then upgrade again. If you have further help needed, please keep us updated at m.me/DJISupport. Besides, just to clarify, we always recommend that users upgrade the latest firmware because it's the optimization to the previous one, but that depends on you. If your drone's now performing fine and you don't want to upgrade it, that's okay. Thank you for your attention.
Hello, there. We're sorry for the trouble that it may have caused you. May I confirm if you're having a hard time updating your firmware of your DJI Mavic Air? You may try to use the DJI GO 4 app for convenient way to update your firmware, however, please make sure to run the latest version via this link: www.dji.com/downloads/djiapp/dji-go-4 I hope to hear from you soon.
@@DJISupportGlobal thank you for your reply. I run os 12.7 and have not found a proper driver for my mini 3 plus, so far. Your website is not very helpful in this regards and I haven‘t found any TH-cam videos addressing the issue.
@@samaipata4756I appreciate you responding back. We are sorry for the trouble once again. The aircraft model that you are trying to update is a DJI Mini 3 Pro? We recommend contacting www.dji.com/support and choosing "Contact Us>Hotline Service" for immediate assistance.
Augustine, we are sorry to read on your issue. May we know the detailed status of your battery? If the battery can be powered on, please try to charge it for about 2 hours and refresh the firmware again. If that is not the case, please tell us more details so we can help. You can also keep us updated at m.me/DJISupport, look forward to hearing back from you.
DJI Support I tried updating my Maverick with a full battery using a bad cigarette lighter plug converter that was bad and it sucked the power out my battery
@@asulliv1954 Sorry about that. Was the issue resolved now? Can you charge the battery normally and update again? Besides, we don't suggest using the unauthorized third-party accessories. If you have further assistance needed, please kindly let us know, we're glad to help.
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A link to download DJI A2 would be helpful.....
incompatible for Mac Book vers. sw Big Sur, sorry friend . Thank you for your description . Solution for Mavic Pro ?
Hi Dji team thank you for sharing some tips. We appreciate it. I was wondering if someone from the team can assist my issue?
I was droning today and my drone ( Dji Mavic Pro ) got hit by a small mountain rock not a hard hit, but light hit on the back . Now it won’t fly it’s says “ check app” And SYS warning.
In addition I believe it also said “ disconnected And GPS Isn't working. Do I need to re calibrate? Any help is greatly appreciated. Thank you- C
Hi Chase Star , I never saw this before and yes it's three years late but it seems like you never got an answer to your question , any luck with your problem ? Also , I am thinking that your GPS cable that leads from your GPS Module is disconnected....
thank you very much for this video.
You're welcome. Just a reminder, as electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Pro and its accessories starting on October 1,2024.
If you have other questions, please feel free to contact us.
When I plug in the controller in to USB. The computer connects it but that all. No screen as yours popped us. Nothing so this is a bummer.
my controller from the mavic pro 2 isnt recornized if i plugged via ubs to the pc it sasy battery is full i push connect button DJi assistant 2 no reaction. also not via the app in android . what can i do to update the controller.
Hi Franky, just to verify, the RC was not recognized by the DJI Assistant 2 and you can't connect the RC with the mobile device, but the RC can be charged when it is connected with the PC, right?
For the PC connecting issue, please check if the driver is installed successfully, you can refer to install the driver, www.dropbox.com/s/1eawrbf1fo60e6j/DriversTS_DJIAssist2.pdf?dl=0. Or you can also try another USB connecting cable, please ensure that you are using the latest DJI Assistant 2 v2.0.4 for Mavic 2 Pro as well.
For the DJI GO 4 app connecting problem, please remove the left cable and try to use your own connecting cable, plug it into the bottom port for connecting. If that doesn't help, please tell us the mobile device you are using, you may try another mobile device.
Once the PC or mobile device connected normally, you can check for update.
Please keep us updated if the issue persists, you can also contact us at m.me/DJISupport, thank you.
Is there a problem the battery is not working
To Drone mavec2
Do you have a solution to this problem?
New battery for user
I hope it is a solution to the problem thanks so much
Hi there. Please follow the following steps to precheck:
1. Observe whether the overall appearance of the battery is damaged or bulging and whether the charging port is abnormal;
2. Press the power button to see if the battery LED1 is always on or flashing or if the battery cannot be powered off.
3. Press the power button once and see if the battery LED 2 and LED 3 are always on or flashing and the battery cannot be turned off.
4. Please check if the battery LED light will light up or not after a long time of charging, press the power button to see if the LED lights up or not.
5. If you have other batteries, could you please confirm if it is charged normally with this charger or not?
If the LED does not light up, which indicates that the battery has been damaged; please send it back for testing.
Hi dear colleagues, please help me, I decided to update the control panel, and was your error, the firmware failed, now my firmware version V 00.00.0000 ... I can not connect to my drone and can not update due to your program dji assistant I am very unhappy and a little angry, such an expensive device I bought now it does not work with your new firmware, please help me thank you.
Best Lite, we are sorry for your difficulties, we understand that must be frustrated for you. May we know if you had tried to update the controller again, or try to update by the DJI GO 4? Please try to re-update the firmware. If the issue persists, please kindly provide us with the exact error message of the failure, we'll check further. Please keep us updated via Facebook Messenger: bit.ly/2pm7tfV.
Where is the white cable to connect the controller with my mac??? Can't find it in the newly bought box
Hi Tobias, the Mavic Pro has a black micro USB cable which can connect the Drone or the RC to the computer, the white cable on the tutorial is not included on the package. Please use the same USB cable to connect the RC and Mac. Thank you.
Mine just stays at the USB waiting to connect screen. I've tried different cords, computers, turning off firewall, and driver signature enforcement to no avail.
Same for me, were you ever able to fix it?
@@Lhewk Same here.
Same here... my controller is recognized and was upgraded but plugging in the drone itself does nothing.
You need to hold down on the power on the dji and then quickly tap it once for it to go into usb mode. Then restart the software.
I wanted to upgrade my Mavic Pro with the latest firmware...is it no longer supported by DJI?
If not, what can I expect performance-wise from my Mavic Pro?...I'm also using it with a Crystal Sky
Thanks!
Hi there, please be advised that the latest firmware update for the Mavic Pro is v01.04.0500. Rest assured that we still support the product and if you haven't updated the firmware to this version, you can update it using the DJI Go 4 App or DJI Assitant 2. Please download the latest version of the DJI Go 4 through this link: www.dji.com/downloads/djiapp/dji-go-4 and the DJI Assistant 2 through this link: www.dji.com/downloads/softwares/assistant-dji-2. For immediate assistance, please contact our support team through this link: www.dji.com/support?site=brandsite&from=nav. Hope this helps.
@@DJISupportGlobal THANK YOU!
@@jc4evur661 No worries. Feel free to reach out at any time for any DJI-related inquiries. We're here to help. Thank you for choosing DJI.
My DJI assistant 2 is being blocked by something in my computer. I can't see it listed in the Windows 10 to release it and Malwarebites doesn't show it either so what's blocking it and how do I fix it?
Hi GhoolerHunter, may we know the drone you are having? Please try to reinstall the latest version of DJI Assistant 2 from our official website (please select the corresponding product that you have, e.g. Mavic Pro: www.dji.com/uk/mavic/info#downloads). If the issue persists, please kindly provide us with a screenshot of the error message and the system of your computer for further confirmation. You can keep us updated at www.dji.com/support
Is that the same support assistant for both mavic pro and mavic pro 2
Hi Robert, the DJI Assistant 2 for Mavic 2 Pro and Mavic Pro is not the same.
DJI Assistant 2 for Mavic Pro can be downloaded from www.dji.com/ca/mavic/info#downloads
And DJI Assistant 2 for Mavic 2 Pro is downloaded at www.dji.com/ca/mavic-2/info#downloads
Hope this helps.
Hi, out of topic, why is my DJI go 4 doesn’t work on my iPhone 11? The screen is black and I cannot fly
Hi there. Sorry for the issues encountered. May you please confirm that you downloaded the APK file from our official website? Kindly check out this link for your reference. Hope this helps. www.dji.com/downloads/djiapp/dji-go-4
Hi. I have tried everything but I cannot see the same side panel on dji assistant 2 so I cant do anything with it. I cannot get DJI go 4 to recognise the aircraft either. I would really appreciate some advice because I cannot connect to the aircraft at all. I hope there is a fix for this. Thank you.
Sorry for the issues you encountered in updating the firmware of your Mavic Pro. Kindly try updating the firmware first of your DJI Go 4 app from this link: www.dji.com/downloads/djiapp/dji-go-4 and re-try updating the firmware of your aircraft. If the app won't work, please make sure that you're using the correct DJI Assistant 2 software, download it from this link www.dji.com/mavic/info#downloads. Hope this helps.
Hi. Thank you for your quick response. I have the latest dji go 4 app but it simply does not see the aircraft at all. I try to update firmware but it just says connect aircraft. I have plugged it in every way possible but nothing changes. Maybe it needs repairing, although it has not been damaged at all to my knowledge. I imagine that I am doing something wrong. The SD card slot has a red light, I tried to link this again. I thought at one moment that it had connected when the RC changed to alti mode??? but it obviously did not continue to be connected and returned to the previous state. Thanks for helping me.@@DJISupportGlobal
@@nigvause7630 Hello there! Thank you for your response as well. Did you perhaps remember the error message on your screen when you tried to update the firmware using the DJI Assistant 2? And also, could you please confirm the model of the mobile device used? Thank you for your cooperation and support.
Hi. There was no error message, just a disconnected message. When I open the assistant 2 on the laptop, there is no sidebar at all and it doesnt recognise the aircraft. I have tried different leads as it doesnt it seem to recognise being imput into the USB slot on the laptop. Usually there is a device added signal on windows, but nothing. All the time the aircraft is flashing a yellow light on its tail light.@@DJISupportGlobal
@@nigvause7630 Please re-install DJI Assistant 2 via www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series, and kindly follow the guidelines below and keep us posted. If the issue still persists, please send back the device for further analysis and diagnosis.
1. Make sure to download the correct DJI Assistant 2 software.
2. Make sure the connected device (remote controller or drone) is powered on.
3. Reinstall the DJI Assistant 2 software via www.dji.com/global/downloads/products/mavic.
4. Turn off the firewall.
5. Replace the USB cable connected to the unit and PC. (For those PCs with a C port only, please use type-C to type-C rather than OTG+type-C.)
6. Install the driver manually. Here are the steps: (This step is only for Windows.)
① Unplug and plug in the USB cable, or use another USB cable. --> In WIN7 or a later system, turn off the antivirus program on the computer. Reinstall DJI Assistant 2. Manually re-install the driver.
② Right-click “My Computer” --> “Administration” --> “Device Manager” and check the drivers that should be installed in Windows (as shown in the figure).
Ok, random but how do I find the DJI Pro assistant on my computer? Is it an app download or ....? Because I can't find it on their website.
Hi Nicholas, for Mavic Pro, you need the DJI Assistant 2 on the PC, you can download from the official website www.dji.com/mavic/info#downloads, hope it helps.
@@DJISupportGlobal Is it supposed to APPEAR as an APP in my iMAC ?? can't see it (downloaded and installed) Assistant 2 v1.2.4 for MAVIC PRO
@@AZTEC_ARTS Hi there, we had replied to your another comment, please kindly check.
The downward vision position system on the aircraft is giving an error. I connected it to the DJI Assistant 2 (Mavic Pro) but it is not detecting the aircraft. I am logged in but it flashes how to connect the Inspire 2. I have used two different USB cables and two different ports on Alienware 17 R4 laptop but it is simply not detecting the aircraft when followed instructions as shown in your video on TH-cam.
Hi ZILL, if the aircraft is not detected by the PC, please ensure that the drone is already power on when connecting the PC, please also try to connect another PC if it doesn't work. If the issue persists, we may suggest sending the drone in to check the connecting port on the drone.
If the drone can be connected, please try to calibrate the vision system as well. You can refer to the tutorial below th-cam.com/video/mYSqz7R5zwI/w-d-xo.html. Thanks.
Try using a different laptop I had the same problem ...
To calibtate the imu is it possible if the upgrade is not done it will be impossible to calibrate IMU
Hi Robert, please kindly update the firmware to the latest version first, restart the drone and then do the IMU calibration. If there is any issue with the firmware update or IMU calibration, please kindly let us know the details, we are here to help.
It worked for me 👍🏻👍🏻👍🏻👍🏻
I did an upgrade the other day and now problem with my iPad mini goes black while flying. Any ideas what to do?
how did you fixed it? i got the same problem? but happened random, not after a update?
I know this is late but try formatting your sd card in dji go app. If that doesn't work contact dji and ask if there are any known bugs in the firmware. You may need do downgrade the firmware on the drone and/or controller.
Shouldn't your pc be connected to the internet first?
Hi I have a problem trying to calibrate the sensor it show a error at the very end , my drone its brand new
Hi there, may we know the details of the error message? Can you provide us with a screenshot for further checking? You may keep us updated via Facebook Messenger: bit.ly/2pm7tfV
hello dji support i upgraded my controller perfectly when the time comes of drone my drone didnt get connected with it. i have been trying since 4 days to connect drone with dji assistant 2 but it is not being connected. nothing comes in the dji assistant when i connect it with my pc. please help. and my remote is also not getting linked with the drone and i thought upgrading but drone is not responding well. help. SOS
Hi Rahul, may we confirm the DJI Assistant 2 version that you are running on your computer? If it is not DJI Assistant 2 v1.2.5, please try to reinstall the Assistant 2 from the official website www.dji.com/mavic/info#downloads and connect again.
Please also try to disable Signed Driver Enforcement, or try another computer if it is convenient. Please keep us updated if the issue persists, you can contact us at www.dji.com/support.
Some videos show how to upgrade the firmware without connecting the cable to the drone, just to the remote, and the remote is connected to the drone using wifi.
What's the best method?
You can update the RC and aircraft separately or together, they are complementary. BTW, the drone and RC can be connected by linking RC, instead of WiFi, you can refer to this tutorial video for upgrade.
After trying to update the firmware and it failed multiple times, the RC is completely non-responsive I've tried updating it using the DJI go 4 app and DJI assistant 2 on multiple mobile phones and laptops, and multiple USB cables and it still says "connecting" without responding.
Hello there, if the RC says connecting, it is the drone and RC disconnected, may we know if you had tried to link the drone to the RC? Please refer to this tutorial and try again th-cam.com/video/G52F4hlR4MA/w-d-xo.html. See if this works.
hi dji support, can you send me the link to download dji assistant 2 as i want to update the controller of my mavic pro 1. Im using macbook so when i downloaded directly from dji website it doesn't run for me. Hope you could help me thank you
Could you please tell me what Version is know currrent? I have verson1.2.4.
Hi Chuck, may we know if you are referring to the DJI Assistant 2 version for Mavic Pro? if yes, version v1.2.4 is the latest version. Is there any assistance needed?
Thank You for your quick reply. Chuck
@@WAXMAN1913 No problems. Should you have any further questions, please feel free to contact us at any time, you can also contact us at www.dji.com/support, we're glad to help.
is samsung galaxy s4 compatible with it yet?
My Mavic Pro will not connect with my controller. The controller says "SD FULL".
Hi drjgarza,
Thank you for reaching out.
As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Pro and its accessories starting on October 1, 2024. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.
Thank you for your long-term support and trust in DJI.
AT 2:31 " restart the mAftic " lol
Hi there, how may we know you with? We checked 2:31 on the tutorial but don't find the abnormal. If it is the caption, it was generated automatically, please refer to the content on the video. Thank you.
wow that is a good follow up. The guy seems saying maftic at that point. Good tutorial, thank you.
updating process gives me an error. cant downgrade either, this happened on the drone and rc.
Drew, we are sorry about the troubles. May we know the specific error message that you encountered? Please provide us with more details so we can help, you can DM us at m.me/DJISupport, thank you.
this company is seriously messed up. they need some real competition. theres no way why I should have a brand new drone that doesnt work properly right out of the box. the obstacle avoidance does not work, i tried updating both the controller and the drone and that does not hep anything. the assistant 2 app doesnt allow me to get past step 3 of the tutorial of the calibration process. like wtf.
Try MavicPilots forum. Wealth of knowledge from users and extremely friendly community.
Sorry to hear this, have you got it resolved? If not, please PM us more details on Twitter, we'd like to help. twitter.com/messages/compose?recipient_id=712857593530683392
lol mine had no issues and i still havent updated the firmware yes
My mavic air geting ''Main controller data error''' & ''Barometer error'' what is the solution ......?
Sorry to read on this, please try to calibrate the IMU in the APP, if the issue persists, please try to restore Factory Default via DJI Assistant 2 (please export the important data before restoring).
THANK YOU
Download go %12 and after that don’t finish %100 what is problem?
Hi there. Please download DJI Assistant 2 from the provided link and attempt the process again. If the issue persists, kindly get back to us for further assistance. www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series
DJI you are the most frustrating company, I'll say it again please make your software where it's user friendly. I've been trying to get this Assistant 2 to work for over any hour now. I just can't with this company.
GoGettemWorld TV, we are sorry to know your troubles. The issue is that the drone/RC can't connect to DJI Assistant 2, right? May we know if the PC has a reaction when you plug the drone/RC into it? If no, please try a different connecting cable, or try another port on the PC.
If it has a reaction, please try to disable the signed driver enforcement, check if the driver is installed properly. And please ensure that you'd downloaded the latest DJI Assistant 2 for Mavic Pro from www.dji.com/mavic/downloads.
If the issue persists, could you please try to update by the mobile device? Or you may try another PC for connecting. Thank you.
@@DJISupportGlobal I install the "ASSistant" ... on my iMAC ... I can see it in the downloads folder ... i install it / Horndis as well ... restart the MAC ... but is the ASSistant supposed to appear IN th Applications folder ??? i DON'T see it !! Or does it just initiate when you plug the drone ?
@@AZTEC_ARTS Hi Aztec Arts, may we know if you can find it on launchpad? Is it convenient that you provide us with a screenshot of this? You send the screenshot to www.dji.com/support or m.me/DJISupport. Thank you.
DJI Support dji you guys are useless and should know that it doesn’t go into usb mode automatically when you connect.
thanks!
My controller screams with the beeper when I turn it on and it wont connect to the assistant.
Hi Lenny, we are sorry to hear your trouble. May we know if you are able to connect the DJI GO 4 and the controller? If yes, please try to calibrate the controller first, and make sure that the controller has enough power. Besides, please check if there is a need to update or refresh the firmware.
For connecting the controller and the DJI Assistant 2, please check if the driver has been installed properly, you can try to reinstall the DJI Assistant 2 www.dji.com/mavic/info#downloads and try to connect again. Please let us know if the issue persists. You may keep us updated via Facebook Messenger: bit.ly/2pm7tfV
@@DJISupportGlobal Thank you for replying :) . Turns out it was that the controller joysticks needed calibrating. If there is anyway down the line of having the app pop up with a message in the center stating ,"Hey! Click here to calibrate your controller joysticks" that would be awesomeness.
my assistant app does nothing, shows im loged in but it does nothing,
Did you try to re-install the DJI Assistant 2 and try several times?
Yes I have uninstalled and installed it 3 times. I have used 5 different cables and each time the computer does make the noise I hear when I connect something to it.
Hi Viking, just to verify, are you using the latest DJI Assistant 2 1.2.4? In your case, you may also try to disable signed driver enforcement, if the issue persists, you may try to update via DJI GO 4 app th-cam.com/video/uiti4FWh9M0/w-d-xo.html or try a different PC, thank you.
I have tried many different cables, i disabled my anti virus, I did do the disable signed driver enforcement and have a few times uninstalled/reinstalled DJI assistant. I do the updates from the GO 4 APP because that's the only way it works, and even that a lot of the times is say's 99% complete for thirty minutes, shut it off restart then says it's done
Could you read the current firmware now? Is it already the latest version?
nice
This video did not work for me.
My download stuck at 99% and I cant go further
Hi Coelho, if it stuck at 99% for a long time, we suggest you restart the drone and DJI Assistant 2 and charge again when the battery is full. See if it helps.
TWO HOURS and an unhappy client trying to get a $1500 Mavic to connect to Windows. WHY DO YOU DO THIS???
Hi there, sorry for the inconvenience. May we know the specific issue that you encountered? Should there anything we can assist you with, please feel free to contact us via www.dji.com/support, we're glad to help.
always take out propellers !
off?
no need to
Remote controller not connecting. FML
My Samsung galaxy A5 6 used to work perfect. Now it will not connect, just a black screen and I'm sick of it, cant do anything with it. the problems ive had with this drone is a joke, spent more time doing downloads and up grades than time in the air flying. Might as well sell it.
Hey i totally understand your frustration my s6 and Note 5 used to work until the DJI Go4 app had frequent crashes then started trying almost every fix posted on TH-cam..Am a big android fan however, i learnt very quickly save yourself the extra stress and buy a used Ipad. DJI drones were made to be used with Apple products and not Android..I've had no problems since. i hate this video to date but it's the truth
th-cam.com/video/IeKy4LleXZ8/w-d-xo.html
It's the worst investment I make in my life ....fucking camera just went blurry and can't get it fix back rite
it goes fucking slow to download the update... fucking hate it. And i have the fastest internet there is!!! ... so many problems al the time... And sometimes i go for a work. and it wants to update firmware.. and there goes one battery just before i wanted to work. like cmon.. stop update firmware plzzzzz
Maluha Media, we are sorry to know that you have trouble updating the firmware. If the firmware update takes a very long time and there is an error, we suggest that you try to restart the drone and cool it down then upgrade again. If you have further help needed, please keep us updated at m.me/DJISupport.
Besides, just to clarify, we always recommend that users upgrade the latest firmware because it's the optimization to the previous one, but that depends on you. If your drone's now performing fine and you don't want to upgrade it, that's okay. Thank you for your attention.
Nyatakan matlamat dan perlukan wang
6 years it still NOT WORKING‼️
Hello, there. We're sorry for the trouble that it may have caused you. May I confirm if you're having a hard time updating your firmware of your DJI Mavic Air? You may try to use the DJI GO 4 app for convenient way to update your firmware, however, please make sure to run the latest version via this link: www.dji.com/downloads/djiapp/dji-go-4 I hope to hear from you soon.
@@DJISupportGlobal thank you for your reply. I run os 12.7 and have not found a proper driver for my mini 3 plus, so far. Your website is not very helpful in this regards and I haven‘t found any TH-cam videos addressing the issue.
@@samaipata4756I appreciate you responding back. We are sorry for the trouble once again. The aircraft model that you are trying to update is a DJI Mini 3 Pro? We recommend contacting www.dji.com/support and choosing "Contact Us>Hotline Service" for immediate assistance.
Don’t update any firmware it messes up your battery!
Augustine, we are sorry to read on your issue. May we know the detailed status of your battery? If the battery can be powered on, please try to charge it for about 2 hours and refresh the firmware again. If that is not the case, please tell us more details so we can help. You can also keep us updated at m.me/DJISupport, look forward to hearing back from you.
My bad it wasn't my battery it was the cigarette lighter charger you can update safely!
@@asulliv1954 Hi Augustine, sorry, we may not be able to understand your case clearly, could you please tell us more details about your situation?
DJI Support I tried updating my Maverick with a full battery using a bad cigarette lighter plug converter that was bad and it sucked the power out my battery
@@asulliv1954 Sorry about that. Was the issue resolved now? Can you charge the battery normally and update again? Besides, we don't suggest using the unauthorized third-party accessories. If you have further assistance needed, please kindly let us know, we're glad to help.
snore