Why I won't fly Delta One again.
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- เผยแพร่เมื่อ 30 ก.ค. 2024
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I flew Delta's brand new A330-900neo back from Salt Lake City to Paris in their much-hyped Delta One Suites. I was...not exactly blown away. Delta over-performs in some key areas which you should definitely pay attention to if they're attractive to you. But...here's why, if I'm looking at taking business class across the Atlantic, I'll be spending my money with another airline in future!
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0:00 Intro
0:56 Salt Lake City Airport
3:17 Delta Sky Club at SLC
6:02 Sponsor integration with Kamikoto
7:21 Boarding our A330-900neo, and Delta One
10:10 Taxi and takeoff
11:21 Seat tour
13:00 Dinner service (not good)
14:53 Bed time....and a problem.
15:59 Breakfast over Ireland, approach and landing with conclusion
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I flew Delta's brand new A330-900neo back from Salt Lake City to Paris in their much-hyped Delta One Suites. I was...not exactly blown away. Delta over-performs in some key areas which you should definitely pay attention to if they're attractive to you. But...here's why, if I'm looking at taking business class across the Atlantic, I'll be spending my money with another airline in future!
Follow me on Twitter: @paul_winginit ¦ twitter.com/paul_winginit
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I laughed out loud when you said the Delta one cabin looked like a call centre you once worked at.
I wish my one looked like that, better seats, better screens 😂😂
had a chuckle on that too, the rows of screens in cubicles lol
Omg, it did look like one, lol!
I can’t unsee that EVER! Dang it Paul! 😂😂
the good old british humor
Paul is a class man. He is honestly one of the only airliner reviewer I like. He is honest and friendly. Watching his videos is almost like you are with him in a way. He explains the things so well and from his personal viewpoint. He is living the dream. What a legend.
I feel bad hearting this because it's flattering, but I really do appreciate the lovely comment!
Don’t feel bad just ask me what happened on American eagle today. What a disaster.
@@sebastianschwarz8518 What happend?
Yup. No Sam Chui. Good approach Paul 👍🏻
I agree and doesn’t seem to rub it in peoples faces. Keep living the dream Paul
I’ve only been to SLC once in like 2010 and all I remember was the beautiful mountains right next to the airport!!
The outside terrace reminds me of the swiss air lounge in Zurich. It's absolutely gorgeous and you can not only spot flights and the runway but also a few regional train and train tracks at the backdrop of some gorgeous mountains. I spent the whole morning there waiting for my connection to Toronto
My local supermarket here in NZ just got Biscoff so now I can pretend I'm flying Delta lol
Another great honest review, looking forward to the next one m8t,. Big hi from bonnie Scotland
Love Jeb and your videos, always excited to see new ones pop up on my feed. :)
I am always impressed how you get a transcon J flight so cheap. You will have to do a behind the scenes video how you search and plan these trips. I had a feeling you avoid LHR due to the taxes for flying J.
SLC's new airport is quite nice. The biggest complaint around is the one you brought up, the walking distance. My poor mother was at the far end of concourse B and had to huff about 20 mins to get outta there when she visited. So I suspect it can be rough for the elderly and disabled.
Your comment is 100% spot on. The new SLC airport is a nightmare of walking and more walking. Locals in SLC hate their new airport.
Check in to the end of concourse B is approximately 4/5 of a mile... SLC was designed for the young and fit traveler... 💪
I am requesting a wheelchair chair nowadays, which seems to be the case for many seniors and disabled travelers.
It’s actually longer than that as it’s not a straight line. I measure the Sky Club to the end of the B gates to be a 1.1 mile walk, and checkin about the same.
My husband & I traveled to Morocco and we were not happy with Delta either! We however had Delta Comfort+. However those seats were far from comforting. The ONLY thing that was any better than the cheaper seats was there was more leg room. However we paid $1,800
each for those Comfort + seats! Definitely not worth it.
Fair, accurate, and with Paul's cordial and inviting style. Great work as usual : )
Living the dream Paul, love your content, feel like I'm on the journey with you!
I flew through this airport over the summer and yes, as you said there is a lot of walking involved with it. The 7 min walk is definitely longer as, I had a connection from A gates to B2 and the whole walk was like 20 or so minutes. Other than that, it is a very nice upgrade from the previous terminal.
Another great video. Thank you Paul.
My first time flying into the new Salt Lake airport we were at the farthest B-gate and it seemed to take forever to get to the baggage claim. Of course, it didn't matter as American took almost an hour to unload our luggage off a CRJ700. Do love the new airport overall, a major improvement over the old one which I have flown in and out of many times.
Great review Paul. Love your work.
Paul this is why I have been watching you from your early days,your honesty and
friendly manner are wonderful to see. Looking forward to the Air France review
Just a few days away! Looking forward to releasing it!
We’ve flown Delta to Europe twice this past summer. Our experience was very different from this. Spotlessly clean seat area, gate-to-gate entertainment available, and ok food. Airline food is never particularly good, sometimes hideous…United, American, Air Canada. Service was very good, what I would expect for Delta One. We also flew premium economy a couple of times, which was surprisingly roomy and comfortable. We fly Delta as our number one choice and try to avoid United at all costs.
Delta 1 is GARBAGE!!!!!! compared to European Main Line Offerings KLM or AIRFRANCE ALL THE WAY!
Thank you for the video. Love it when you tap the aircraft on entry, al la Denis!! 😃👍👍👍
Far better than the 5 hour United flight I was on last week that had no IFE screens even in first class!!!
I just flew Delta’s business class from JFK to Amsterdam on their A330-300. My screen was broken, and my partner had some hairs on his pillow that weren’t his! However, the food was actually pretty good! I had the branzino, and it was cooked to my liking. The crew were awesome. They offered me free miles for my broken screen, which I appreciated.
Somebody else's hair😟??? Ugh!!! Takes my appetite for what may be in the food. Gross!
Thanks for the *accurate* review of Delta. Most reviews are normally puff pieces by people who make their preference known and gloss over failures they’d rip other airlines for. Good to see you sticking to what made you a popular reviewer to being with, honesty!
lol between continental airlines and Delta I have 1.5 million miles over 20+ years............8 year platinum medallion on delta........only have 2500 miles through 6 months.........Ed Bastion has destroyed what Richard Anderson created..........after 800K miles on Delta it is such a shitty airline I only accept remote projects going forward.........
Generally with Delta you do get gate to gate entertainment. Seems odd that on this aircraft you ran into an issue. American carriers still do struggle with delivering a quality business class product internationally. Again, an excellent review!
Thanks for another great and thorough review Paul - certainly will give that a miss!
Excellent review Paul!
I flew JFK to Edinburgh and back on Delta One at Christmas. I had wonderful cabin crews. The food was good.I had the fish on the way over and breakfast was bread pudding french toast. On the way back, braised beef short ribs and then an English afternoon tea. The afternoon tea was only okay,but still better than most airplane food. I have never been able to sleep on long haul flights. These were exceptions. I slept well and arrived at both places well rested, not sore and stressed like other flights.
Love your balanced approach to reviewing. Always look forward to the next video. Safe travels.
Really great, balanced video once again - really enjoy your travel videos!
At least you got the Neo with Suites, Paul. I took this exact route last month and 48 hours prior my aircraft was given to a Boston flight and we got the A333… was a fine flight, but it’s a damn shame Delta is the USA’s “quality” airline.
Thanks for the video!
You are 100% right about the 'gate to gate' entertainment. It seems it depends on the flight. I've had it many times but others I did not. Not sure why they sometimes turn it on and sometimes don't. It doesn't make any sense. Just have it ready to go!
I really like Delta, they really go out of their way for service, my wife must use a wheelchair and they are always there with it, one time we had to transfer all the way across MSP to catch the next flight, they put us all on a motor cart and drove us there, fast! But we do not see the need for anything better than just Economy Class, it's good enough.
Great video Paul
I appreciate the honest review and hope you have a better flight experience next time.
Keep up the great work as always.
Cheers.
Absolute quality review Paul, just in the middle of a SEA-TPA Delta roundtrip the Sky Club saved us too. The Call Centre quote really made me laugh, and the loud galley conversation I’ve experienced too.
Last September I pre-ordered a fish dinner on my Delta One flight from Frankfurt to New York. Fish was not on the menu when I boarded that flight but Delta honored my request and had a fish dinner brought onboard especially for me. That was a nice gesture, but too bad the fish was dry and tasteless..but I didn't complain nor did I eat it all. You can only reheat that stuff so many times before it's too tough to serve.
The European Carriers like KLM, their 1st class service is spot on.
Thank you Paul!🌞
Thanks! I haven't been to our new airport yet. But I've had plenty of Delta experience. They've never been known for their food. Just cheaper,more available flights. We really need to step up the comfort zone on our planes here in the US. Years ago we were ALL about comfort, food and glamor. I miss that.
Tried both comfort plus and premium select, the difference was so minimal besides seat room, I wondered what I am even paying for. Delta used to be a top product, now it seems like everything has suffered due to 19 and lack of staff. I'll be selecting someone else for the future. Food was horrid either leg and there was a delay for no reason getting there causing a big gap in my day
Delta peaked under Richard Anderson........Delta = garbage frontier airlines under Ed Bastion
I flew Delta One last month between ATL-MXP on the 767-400. The new seat looks nice, but it was quite dirty. The food wasn't very good either. For dessert I went with the sundae which was frozen solid and I had to wait about 45 minutes for it to thaw out. The breakfast portion was pretty good.
Paul what sites do you use to look for cheaper flights, wife & I are flying to Italy from Calgary, Canada also I’ve heard you mention you can buy a pass, for the first class lounges. Is this still true.
I flew Delta Airlines from Minneapolis to Incheon, and they gave out those slippers in economy class. They're so good that I've been traveling with them ever since.
You are correct about the ‘turbulence’, good excuse to keep everyone seated. Happens every single flight without fail.
Are you turning aircraft turbulence into a conspiracy? ...
Can't wait for this is what I go to you to do a TA on United. I did that in October EWR to FCO. The food was so bad, I tried but could not deal with it. Not just dinner but the pre-arrival breakfast was sad. I think it's time to start flying a foreign carrier.
I flew Delta One from Atlanta to Kahului, Maui last year and it was awesome. Crew helpful, food was good, and it was really comfortable.
Was the seat clean?
I've been in the travel industry for almost 4 decades- I love your honest review. I'm going back to London this spring and decided I cannot take another long haul flight in coach and wanted some insight. Thank you, for sharing yours as I'm not convinced the $7000 on Delta would be justified.
I learned long ago not to expect great things from Delta. This is no exception... 😞
Have to disagree. Delta has been nothing but great for me. Flew them from LAX-SYD and ATL-SCL, both on A350s. The service was top notch. American and United could never.
I fly with them regularly and hold status! They’re by far the best in the United States and in the EU as well! And I can say this by having flown on MANY different companies across Europe and the United States!
No excuse for dirty aircraft. EVER! Great video again! 🎉
That's fine, one more seat for me
Ah, I was looking at taking Delta One from New York to Venice next summer. Not a deal breaker for me, but I’m surprised to see the seat untidy like that on a brand new aircraft, and I think the space could have been utilized better. Maybe I’ll explore BA Club World and TAP Air Portugal executive class as well. Great review and very helpful as always!
Good luck if you think TAP is going to offer you a better experience.
@@briangasser973 Haven’t looked into it yet, I just saw the price tag. I take it I’ll get what I pay for?
BA is 👌👌👌
@@SamSingh-df6pxBS! I’ve flown with them more than once and their seats in business are horrible!
Keep up the good work
11:42 Background music going full late-night Cinemax here.
Only time I haven't experienced equipment envy was flying the Emirates A380 out of Gatwick. Made all the more hilarious by the only A380 gate being at the North Terminal. You get all the Easyjet A320s milling around and then a monster A380 rocks up dwarfing everything else
That’s beautiful video. Enjoy your Delta one on delta airlines are flying in in a couple weeks from Nashville to San Francisco on Delta Delta comfort
I am in Nashville right now! Fabulous city.
@@Paul_Lucas Enjoy the food!
Hi Paul, very interesting Vlog, I’m not a regular business traveller but have just done London to Kaohsiung via Hong Kong with Cathy Pacific, 777 out and A350 back with A330 on HK/Kaohsiung I thought the layouts were very good and service was excellent, I guess you have flown them and interested how you think they compare.
I’m glad you enjoyed your time at my home airport of SLC. In regards to the long walk to concourse B, that is a frustration shared by many. However, once concourse B is expanded, they plan to make another tunnel to it right after security. They also plan to have a people mover take you across in the same tunnel. Hopefully that makes it easier to get to! Thanks for the review, sad to see that Delta dropped the ball.
SLC airport is a compact dream compared to the sprawling Amsterdam Airport (nice airport, just so spread out) or the utter mess at Charles de Gaulle.
Excellent video Paul! The new SLC Airport seems amazing even though I’ve never visited the old SLC Airport before the new one definitely looks like it’s headed the right direction in terms of new US Airports and yes, Jeb’s video at SLC is definitely worth the watch as it was fabulous! I wish Delta would give my home airport of Detroit (DTW) would get a MASSIVE overhaul at least the older Delta Airlines terminal as the other newer terminal at DTW puts the old DL terminal to shame and it’s a real disappointment.
Also no transit train at SLC seems like a bit of a shortfall! 😂🎉
I can’t wait to visit when SLC is completely finished but the Delta Sky Clubs in SLC also look STUNNING and WAY BETTER than the older Sky Clubs like at DTW from what I’ve seen.
Finally the seat on the Delta A330-900neo looks pretty fabulous in Delta One for sure but I still don’t think the suite needs a door and hopefully DL improved their food offerings very soon as I’ve usually heard Delta food is pretty good especially in Delta One so this was SHOCKING 😮 to me!
Also I cannot wait to fly the Delta Long Haul International Business Class Delta One very soon! Finally at 5:36 I get “equipment envy” quite often and I didn’t realize it was a real thing and at 5:59 the Delta A330-900neo also flies out of their Detroit hub sometimes headed to places like DTW-CDG 🇫🇷 😊
Cheers 🥂 Mate!
Great job especially the jazzy music at 9:26 onwards 🎵 on that A330-900neo you chose for so very well! 😂🎉
Finally no gate to gate entertainment on Delta is a big disappointment at least in my opinion as lots of airlines like you mentioned have this, even the regional airlines fleet with United Express on their Embraer 175 fleet has gate to gate entertainment so that’s a HUGE LETDOWN! 😢
What a brilliant price but unusual route. Any tips on how to find cheap business class tickets to the USA like this?
I work for delta and clean these seats, we never have enough time or the tools to clean this properly
Our Delta flight from JFK to San Antonio was delayed 13+hours, Leaving after midnight, we were exhausted having flown from Europe. Sitting in business/ first we were unable to sleep as the attendants just feet from us were loud and laughing the whole flight. We arrived at our destination at 3:30 am exhausted.
Thank you for sharing..
Well, I am 6'2" so, I have to see if that Business Class seat is going to be fine you me!!
Nice choice on the phone upgrade. The phone video footage is much improved.
Find that doors are really only useful during sleeping as it limits the light in the seat, other than that it makes no difference whilst in the seated position
Sad result there.
Thanks for the video Mate
Thanks for such a great video! How did you find such a great deal on business class???
Budapest is a known hotspot for cheap fares and I found this in a random flash sale about 6 months ago! (Prices have gone up a LOT since)
Tbh, I would fly Delta more often but, being that they don’t allow you to buy a day pass for lounge access anymore, in addition to the fact that their skymiles rewards program has been regarded now as the SkyPeso program since skymiles are worthless on Delta, added to the fact that flights from where I live on Delta are more expensive out of MSP, why would I want to fly or even gain status with them?
Superb quality❤
I'm used to flying AF Business and I LOVED delta one on SLC-CDG as compared to AF. That being said, I'm curious how the refreshed business on AF will perform.
Another fantastic review - such a shame that the cabin was dirty and the food was poor - should be easy for delta to remedy but they probably won’t!
And will your mum get those knives or are you keeping them? 😜
Your experience with the food in Delta One is unfortunate, as my understanding is that Delta’s food options used to be quite good. My 2 cents, though, is that Delta, in my experience, is the most reliable of the mainline US carriers, at least for domestic service.
Disappointing and not my idea of business class.
Thank you Paul for your honest review😀💚
Great review Paul, sorry you were underwhelmed by their product, but I can see and understand why you were.
I rarely ever see a reviewer/influencer give an honest view of a flight including all the bad things. Keep it up! I want to know all the crappy parts of a flight.
Thanks for posting this review! I live near an airport where Delta is the main international carrier. Prior to Covid, I used to fly them in Delta One quite frequently to Asia where Business class was only $2300-$3200 roundtrip! Nowadays it is about 8k+++. For that service and with those amenities that you mention, this should be a crime to charge that amount! Prior to your video, I have been contemplating on flying Premium Select instead for my first Asian trip in years because of how much prices have gone up. But with Delta One being that shabby, how much more has PS declined post-Covid? Lastly, I do not agree that the partial door is a gimmick. It is not a complete visual barrier, I agree but it is at least a physical barrier. It prevents aisle traffic from invading your space when you are sleeping, and on occasion may also prevent the occasional glare from the TV from across the aisle.
Premium Select has gone WAY down in quality. Before the pandemic it was lovely. The perfect price point. Great service. Now it’s just glorified economy.
Very good, and HONEST review by Paul once again... Its the type of review a non-frequent traveller can actually depend on... Very much unlike some of the other BIG reviewers who ever more frequently give "subjective" reviews that are totally worthless... Keep up the great work Paul..!!
*cough cough* SAM CHUI *cough cough*
Good review honest too
Turbulence out of SLC is normal - you are starting amongst mountains and climbing out to the east you go over higher mountains still - try the SLC- Denver route to find out what that's like! Add to that, the airspace east of Denver often gets pretty bumpy, too - perhaps due to the high plateau?
Paul this was shocking mate but as usual greatly presented ❤
That mushroom soup looked... inedible, to be kind. And the Business cabin really looks like a call center from above.
Did you fly this last Wednesday/Thursday?
Think you flew over me out walking the dog! 😂
Saw it on plane finder.
I’m in N Ireland and this flight past overhead at 6am ish.
I fly Delta domestically 6-9x annually and have had very good experiences with crew and services. I’m taking my first ever business class flight with Delta One flight later this month to LHR, but it’s operated by Virgin. Hopefully things will be fine. Great video, as always.
So that means it’s a Virgin flight lol
@@marvelmania4784 America is a third world country that needs outside help
Divvy
Agree 100% as I returned yesterday on DL 31 LHR-ATL and the food was probably the worst I’ve had on 25+ years - did same route in November 2019 (pre Covid) and it was good - yesterday was so bad I asked the cabin purser if an error had been made and if catering loaded was an error and really destined for a budget carrier and said said no that was the correct food - going forward I’ll stay on Air France as I agree their dining and in flight service far superior to DL
DELTA INTERNATIONAL MAYBE GARBAGE DONT'T KNOW. LOOKING FOR INPUT!
Recently did ATL-AMS on DL A350 in Premium Select. We were very comfortable (20A-20B), fantastic IFE, really good pillow and blanket, outstanding crew, but the meals STANK! Geez... I'd been happier with a peanut butter and jelly sandwich and an apple. The snacks were crappy too. Enjoyed your video but hated you had a lousy time. Beautiful mountains in SLC.
Blame that people at Lufthansa (Sky Chefs, who provide most catering in US airports) for that. Most likely you've got far better catering on the way back from The Netherlands, even on DL itself....
@@syxepop very true 👍
I flew D1 in the A350 from Incheon Korea to Atlanta in August. The suite layout was different and seemed more roomy than the A330. The food was varied with both western and Asian options and very good. Maybe better caterers at ICN? The cabin crew and service were great. I agree on the white colors on the interiors. They show wear very poorly. I would do it again but only if the price were right.
I hope delta contacts you after this review. Your points were spot on.
I'll be interested to see your opinion of the AF Business Class product. Flew ORD to CDG back in September, and my only niggle was the seat when flat. Possibly could have asked for an extra pillow though - heigh ho.
Flew A.F. Business class CDG-GRU last August. Best Business class I’ve ever used for service and food. Comfort was about the same as Lufthansa or KLM, in other words very good Definitely using them again on my next long haul.
is it me or does your hair get more ginger with every video haha, not that I'm complaining i like it
Hopefully getting more ginger than more grey at my age...! ha
Everyone could use a little more ginger in their life!
I fly through SLC on Christmas Eve and I've never been through it so was happy to see what its like. Sounds like my walk is about to be pure miserable, I arrive on an E175 which sound like they use bus gates in B, and I probably depart out of A. With 1 hour 15 minutes. I will probably be dead by the time i reach the other gate since im out of shape and the highest altitude ive experienced that isnt on a plane is Calgarys 3600 feet. Sounds like ill have an experience..
I pretty much fly exclusively Delta and for the most part I think they are a fantastic airline, Alaska Airlines is also a great airline.
I completely agree with this review. The food in Delta one has gone down the pan, I recently flew Delta One on this aircraft from Seattle to LHR, the staff were as usual very good but what stood out as a huge cut back was the food. Even pre ordering it was delivered wrong and on the return although they got the food right it was cold.
Delta bring back the quality of first class food that you used to have, the filet of beef, fish,shrimp and seafood starters, hand made ice cream sundaesand the cheese board. For the price of Delta one on long haul, I think other airlines seem to be leaving you in the rear view mirror.
this video is very very good , and you should try out delta one again
The short rib is class. Ordered the wrong thing
Really enjoy all these Paul, keep it up, best wishes for Xmas and new year.
Thanks, you too!
Cheers Paul, see at our airport NCL, one of your favourites are back, FLY BE , with the Dash8, you know the one, the plane with the smallest loo in the world.!
That dodgy music from 1:00 onwards reminds me of the music in documentaries we used to watch on a massive CRT tv in the 1990s at primary school.
The old airport looked like a mini Miami International and they rebuilt it into a mini Atlanta airport.
We flew Delta One last Thanksgiving to Paris from JFK and it was, eh. The dividers between seats had signs on them that they were broken, and food wise it was mediocre. On the other side the lounge at JFK was pretty awesome and the flight crew was amazing.
I heard if you agree to make 100 telemarketing calls during the flight, then you get better food on Delta. Just a rumor though. Great video.
LOL, I used to work in a call center. OH the horror stories . . .
The cheese cake looked good. Wow 1,300 Euros roundtrip. A fantastic deal.
We recently flew Mint on Jetblue, Boston to London, close to the front so of course we heard the galley noise. Constant talking and clanging of whatever they were straightening up. Not being a 'talker' myself I wondered what could someone be talking about so long and what the heck were they organizing in that galley! Lesson learned, next time we'll choose a few seats back.
We recently (one month ago) did a DAL trip to Hawaii...ATL to HNL and return. The food served was truly inedible. OK, we were in economy, but I've never ever experienced such awful food on any airline before. 3 years prior (pre-pandemic) we flew from Hartford to Dublin on Aer Lingus, and the food on that trip was 10x better. Delta needs to change their food supplier quickly.
Hello Paul - excellent video again and agree food was so poor and weak choice for a 10 hr flight especially that chicken bloody hell!!!
I am flying American business to Raleigh and then onto Miami in December ready for a Christmas Caribbean cruise😀. I hope you will be able to reply and give me some advice. I have a 2 hr lay over and never had a connection before. I know will be customs checked at Raleigh but still not fully found out if I have to re check my suitcases in again at Raleigh and go through security again as say a new customer or is there some form of transit channel? Thank u Steve Musty
You will need to recheck your bags at your entry point to the US in Raleigh-Durham, yes. You will also need to reclear security; the US has no international transit channels at all. Good news is RDU is not too large an airport so this should be relatively painless!
Thank you for the swift reply much appreciated