How to Replace the CTO and Claryum Cartirdges in Aquasana's OptimH2O Reverse Osmosis + Claryum

The OptimH2O Reverse Osmosis + Claryum water filter combines premium filtration technology and reverse osmosis for optimum healthy and hydration. The only proven water filtration method to effectively remove fluoride plus 87 additional contaminants.
Learn how to replace the yellow and red filter cartridges in the Aquasana Reverse Osmosis System. Replace every 6 months.
Learn more: www.aquasana.com/replacement-...

[@elmerdelcid5880]

I must ask, can I combine this system with a sediment filter to make my first stage filter last longer from the sediment blocking it?

[@aquasana]

Hi Elmer,
A pre sediment filter can be added before the first stage however, we do not carry any pre filter attachment for this system. Please keep in mind that if you add a pre sediment filter, you may experience a drop in pressure. If you wish to speak to one of our specialist, please feel free to give us a call at 866-662-6885, option 1. Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support

[@elmerdelcid5880]

Thank you. I was just asking because I my region there is a lot of sediment

[@aquasana]

Hi Elmer,
We completely understand! If you are unable to find a pre sediment filter, we would recommend possibly changing the filters more frequently if needed or you can also give us a call to place an order for the first filter only. If you have other questions or concerns, please let us know!
-Aquasana Customer Support

[@lilychow2416]

Every six months I have trouble replacing the two filters. It is not easy to twice off the top of the cartridges. Any suggestions? This is frustrating

[@aquasana]

Lily,
Thank you for bringing this to our attention! We do offer a wrench that helps easily separate the top cap from the bottom sump. If the wrench is needed, we are more than happy to process an order.
Our team members are available at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support

[@lilychow2416]

@@aquasana thank you! I called the customer service hotline this morning and they were able to help! Fingers cross this works.

[@aquasana]

That's great to hear! Don't hesitate to reach out again if you still have issues.
- Aquasana Customer Support

[@cindybarber8449]

I will call. My claryum 3 stage leaks after changing filters. I had to pull the whole system out

[@aquasana]

Cindy,
We're sorry to hear you're experiencing a leak with your water filter! Please give us a call at 866-662-6885 and we can assist you with fixing the issue. Thanks!
-Aquasana Customer Support

[@davepsy]

same here

[@unityjasont]

My Claryum filter is leaking, how do I fix this?

[@aquasana]

Hi Jason,
We're sorry to hear you're experiencing a leak with your water filter! Please give us a call at 866-662-6885 and we can assist you with fixing the issue. Thanks!

[@user-eq6li1sn7x]

Its there any harm if they were backwards prior to replacement?

[@aquasana]

Hi Tony, while there wouldn't be major issues, water wouldn't filter properly, and you might experience water flow or water pressure issues. Also depending on what filters you had installed backward, can you tell us which filters were installed backward so we can better answer your question? You can also give us a call at:
866-662-6885 option 1
-Aquasana Customer Support

[@user-eq6li1sn7x]

The stage 1 and 3 (carbon for claryum)

[@aquasana]

Hi Tony, there should not be any major issues besides the pressure or flow of your water. We would advised moving forward to have the filters in the correct order to get best performance out of the system. Stage 1 ( Red ) goes first and the Stage 3 (Yellow) goes after the Membrane ( Stage 2). Please let us know if you have any other questions.
- Aquasana Customer Support

[@user-eq6li1sn7x]

thankyou

[@davepsy]

the containers that house the filter are too big, unlike the ones in this video. Every time I install the filter, it pops out of the cap and drops to the bottom of the container. I must have an old design that doesn’t work as well.
Anyway, a full day of troubleshooting, leaking, water damage, and a message left with your claims dept, I am now waiting to hear back from you company, and I am forced to buy drinking water from the store.

[@aquasana]

Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST. You may also email us at [e-mail].
We look forward to hearing from you!
-Aquasana Customer Support

[@elmerdelcid5880]

I am confused, do we replace the carbon filters every 3 months or every 6 months?