Why am I not happy with Singapore Airlines?
ฝัง
- เผยแพร่เมื่อ 2 มิ.ย. 2024
- G’day, my name is Jayden, welcome back to my channel! In late November, I flew Singapore Airlines Boeing 787-10 in economy class from Singapore to Adelaide. I used my Turkish Airlines Gold (Star Alliance Gold) status for perks such as priority check-in and lounge access. Enjoy the video & thank you so much for watching!
Watch my other SQ trip reports
A380 business class to Hong Kong: • Slow Service on SINGAP...
B777 economy class to Melbourne: • One Meal on SINGAPORE ...
A350 business class to Adelaide: • SINGAPORE AIRLINES A35...
A350 premium economy class Bangkok to Singapore: • SINGAPORE AIRLINES A35...
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What you'll see in this video:
00:00 Intro & check-in
01:15 Singapore Airlines KrisFlyer Gold Lounge
03:21 Boarding flight SQ279
05:31 Seat 63A & features
06:20 Lavatory tour
07:03 Inflight entertainment
07:47 Passenger announcement (PA)
09:25 Takeoff
10:53 Refreshment service
12:26 Breakfast service
13:56 PA
14:51 Conclusion
16:50 Landing
19:02 Adelaide vlog
Future flight reviews include:
- American Airlines B787-8 Miami to Los Angeles (economy class)
- Cathay Pacific B777-300ER Sydney to Hong Kong (business class)
- China Airlines A350-900 Taipei to Melbourne (premium economy class)
- Delta B767-300 Los Angeles to Honolulu (economy class)
- Finnair A330-300 Singapore to Sydney (economy class)
- Fiji Airways A330-200 Nadi to Tokyo Narita (business class)
- Firefly ATR 72-500 Subang to Singapore Seletar (economy class)
- Garuda Indonesia A330-300 Sydney to Bali (economy class)
- Icelandair B767-300 Amsterdam to Keflavik (economy class)
- KLM B737-800 Rome to Amsterdam (economy class)
- Korean Air B747-8I Seoul to Sydney (economy class)
- Qantas A380 Sydney to Hong Kong (economy class)
- Singapore Airlines B737 MAX 8 Denpasar to Singapore (economy class)
- Turkish Airlines A350-900 Cebu to Istanbul (economy class)
- United B767-300 London Heathrow to Boston (business class)
… and more, so stay tuned!
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For business enquiry, email jaydenwong0116@gmail.com
As always, thank you & see you again on my next flight!
Jayden
#singaporeairlines #economyclass #tripreport
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I flew Singapore Airlines 737 MAX the very same day from Bali to Singapore, and that was a flawless, superb experience. Stay tuned for that one, I'll upload the video soon. Subscribe and click the bell button 🔔 so you don't miss out
I definitely will 🫱🏼🫲🏽
Looking forward to it and one of your viewers knows it's better than my flag carrier Philippine Airlines A321neo.
?
Hi Jayden, I’m a big fan of your content. I really love how you commentate on every video diligently and give us all the information possible. You also allow us to hear inflight announcements which I really like as it reminds me of flying on an aircraft. Your videos are quite authentic and unique from most aviation TH-camrs and I really enjoy most of your videos. However I feel that you usually only review certain airlines like Qantas, Cathay, SQ, Virgin, Hong Kong and the Chinese airlines. So maybe you could expand your reviews to other airlines so we could have other perspectives of different countries and airlines and it might also make your videos more interesting than it already is. Anyways great work on the content and I really appreciate what you do. Keep on posting world class content!
Hi there! Appreciate your comment! I live in Hong Kong and Australia and travel a lot in between. So inevitably I have to travel a lot with Qantas, VA, Cathay and Singapore Airlines.
That being said, TH-cam algorithms tend to recommend you videos that are around your region (this gives me headache!!). So you may have missed out on my Westjet, Air Canada, Delta, United and American Airlines videos. I actually did more videos on Delta and United more than I have with Hong Kong Airlines, Cathay and SQ collectively this year. Do check them out if you haven’t :))
Coming weeks and months, I am covering Garuda, Xiamen Air and Icelandair, all of which I have not done before :) Also Turkish, KLM, Finnair, Fiji etc.
I always love your videos and never fail to disappoint! I will be flying Adelaide to Singapore and return next year!!
Not to excuse the process during the gate delay, but as a former ground handling supervisor at a major US carrier sometimes a delay isn't announced immediately because passengers have a habit of wandering off and if the delay is shorter than anticipated they can miss their flight. Just my two cents from my days as an airline supervisor.
I agree, however in the T3 multi-aircraft lounges there are no toilets.
Except Singapore is different than the US in that you go through security at the gate and then have no access to toilets or food.
Hi Gerald, thanks for sharing your insight. Sounds like it is a risk to do that. All good if the delay is short, but frustrating if it's a longer delay.
Should be allowed to leave the gate area, but then you would have to go through customs again.
yes, it is frustrating when the flight is ready for boarding and there are missing passengers...after all, the flight has already been delayed and they want to take off as soon as possible...hence the lock in is a good idea...
I flew the 78X from SG to Perth and had no problems. The flight was 99% full. The entertainment was very good - you have live TV (where you can watch live sport, live bbc news and cnbc news). As well you can browse through the guide to transiting Changi Airport.
Downs: the seats were crammed and I was uncomfortable to sleep.
true regarding the seats but that goes to all 787 economy except for JAL. Thanks for sharing your experience!
You were actually objective and professional (and very nice and pleasant) the way you talked about your pre-flight experience. 👍 Also, you're awesome the way you're mindful of your elderly seatmate. Your day-in-life vlog was comfy nice to watch and I love seeing Lily again! I missed her. And Lily's expression at 5:18. 😂
Thank you for your comment! haha that was my expression when I found no coat hook
I LOVED your vlog! Please add more! So sweet!
Thank you! Will do!
Always love to see your post-flight vlog 👍🏼
Happy to hear that! :)
I am Singaporean and I thought I was going to be miffed at your complaints. But I completely agree with your complaint points, especially not keeping the passengers informed about the delays. Terrible decision. And not filtering the passengers boarding is another big no-no for me.
hahaha you got me scared for a second, I also supposed it was more SATS fault. I felt particularly bad for wheelchair pax and their companions. They were waiting at the boarding glass door for an hour
I’m serious, I’m from Thailand and you can try out our services and you will impressed your airline more than you thought 😂😂
The problem is they well care of each other not customers. They repeat like AI and unprofessional or untrained well. Even their it team just bad as customer service.
Hurt but truth.
thanks for the upload! it gives me an idea of what to expect, since i'm taking the same flight this weekend (Adelaide -> Singapore) on the way to Beijing for a school trip in China. i've taken singapore airlines many times before, and the experience has always been amazing. i'm sorry to hear about the delay issue, that's really frustrating and i can imagine having to wait for an hour without water or access to a bathroom could have been really stressful.
Sitting the last row is the best! You can recline your seats comfortably 🤟 If you are lucky, row 74 and 75 H/K are twin seats which is slightly less compact especially if its a long flight 😊
absolutely loved it. My neighbours did the same right after takeoff, inconsiderably reclined, bang on the wall🤣
@@JaydenWong hahahaha
Sound like what I use to do when an American client had a world-wide economy policy and I had regular trips there (and around Asia). On the QF 747 I would always get a window seat in the second to last row (or the last row) where the cabin became narrower, and there were only two seats, with great legroom between the seat in front and the wall.
love the extra space between the wall and seat too!
Surprising lounge access rule. Glad I learned about it. It makes some of the disappointments with AF and Skyteam all relative.
I always enjoy your vlogs after a flight review. Nice to see Lily. Didn't know you had Costco down under. I visited friends in Adelaide once. Found it to be a lovely city. Whenever I see you on short final into ADL it brings back fond memories of that stunning approach.
I love the approach into Adelaide! It’s so close to the city and I recognise all the landmarks haha. Thanks for watching!!
I enjoyed seeing your "behind the scenes", your cute katten and hearing you speak Mandarin! Thanks for showing us your home. And the Singapore Airlines review was informative and you were not complaining too much.
Last time I flew SQ was 2017. The last time I flew any SQ-linked airline was this summer on Scoot and I had the reverse of yours: we were KEPT at the tarmac for quite long before the captain told us that the jetbridge was broken and we had to wait for the fix to be done. Luckily it only added around 1/2 to 3/4 hour to my waiting time and the crews apologized for the delay so....fair enough. Nice video as always!
I also had a great experience on Singapore Airlines! So I think Singapore Airlines’ service is not that bad.
Great trip report. I love Singapore Airlines. I’ve only flown their 777 so I’d definitely be curious to check out their 787 and A350
their 777 is brilliant, super wide seats across all cabins. You'll find their business and economy seats on 787 and 350 narrower but still pretty decent!
Am I the only one who took a bath right after watching this video? Thank you Jayden for all your well-made videos. I remember having a great Singapore Sling in the next to last row of a Singapore Airlines 777 from SFO-ICN. They made it from ingredients on the cart in Economy! It was so great to see your home and cute Lilly. I live in Atlanta and fly at least monthly - but mainly domestic destinations. I do hope to visit Adelaide sometime.
Entertaining as always 😊 👏
Glad you enjoyed :)
I totally agree! SQ is my favourite airline on board and top class. Best crew and food in the skies by miles and a very practical and comfy seat with great entertainment but I think Cathay's newest economy seat is more comfortable with the double seat back padding.
I also was surprised you like the extra meal, I am fine with one especially on a 6 and a half hour red eye as it takes time away from sleeping.
Their lounges and gate management are not the best. I am flying the 787 from Singapore to Bali next April!
I definitely appreciated the first light meal, many SQ pax are connecting at SIN. They would’ve arrived from another flight and probably had no lounge access, they would be starving by that time.
I suppose you can put on headphones and eye masks if you wish the skip the first meal haha.
Thanks for watching!
I've had my best meal in CX in economy, Lamb racks navarin with mashed potatoes.
I hope they resume flying through russia in the future for breathtaking view and calm weather compared to over Azerbajdzjan which always has lightning strike and turbulence
interesting, didn't know about the turbulence on the new route. I do remember the scenic route over Russia, almost always slept through it 🤣
I'm glad to see you back @JaydenWong 😊. Continue to do what you love, and be your best self. Nice shirt as well. Anyhow, has 6'4 ever hit his head while boarding the aircraft (us tall folks have our moment's). I love your feedback and views on every upload. And I can't wait to travel on these airlines.
Haha good question, most of the times the crew have reminded him to watch out. He almost hit his head at the subway (underground passage) in Singapore 🤣 there was a pipe out of nowhere
Haha I like how Jayden just refers to his parter as ‘six foot four’- the way Uyen Ninh refers to her partner everywhere as ‘German boyfriend’. 😂👍🏽
@@JaydenWong hahaha 🤣🤣 oh my! Well at least they said it early. Henceforth, lucky lad he was (a damn pipe out of nowhere wow!). I too have had my shared moments of hitting my head from time to time moreso on the overhead bins as well ugh! Yet I'm looking into traveling on one of the longest routes to Singapore one day in the near future, and thanks for giving me an insight of what it's like traveling on various airlines on various routes. Tell you're partner (Mr. 6'4 yes 😁) that one of your subscribers said hello. Hope you both have a great rest of the week and a nice end to 2023 and a smooth turnover into 2024 🥂. 我必须在最后补充一下这样一种有益健康的方式来结束视频博客 #staysafeguys
@@rachkate76 🤣
@@JaydenWong you could also just call him 24. 😂
(6x4=24)
Or you could call him 193.
(His height in centimetres)
The view flying into Adelaide city from the port side of the aircraft is astonishing!!
it never gets old!
Loved the “day in the life” vlog just as much as the review.
Omg your cat on the shelf didn’t knock everything down!
Precious 😊
haha I know right, I was giving her the death stare as she was jumping down
The hours you keep Jayden are as irregular as mine! Great video of both the flight and 24 hours at home. Thanks for posting.
haha I like a bit of day time and night time activities. Irregular is great 🤣
I love how you did the lavatory tour before the flight so the old person can not have any trouble with you moving! great review by the way.
All legit constructive feedback of your LIVED experiences, so I wouldn’t call it whinging it all.
You’re right- the cabin crew goes a long way to redeeming an experience with an airline.
Thanks for the additional footage of your day to day life with your housemates and Lily. 🙂
thank you so much! Appreciate your comment :)
i love singapore airlines and also i am a big fan jayden keep up the good work
thank you :))
@@JaydenWong one day i wish to meet you Mr
Awesome video, keep up the good work.
thank you :)
I remember that i fly with Singapore Airlines with Fukuoka... They only served breakfast only on around 5 am and the cabin was kind off hot at first and there was either salmon and rice or chicken with potato but its quite enjoyable
I'm a Singaporean in his very early 40s, and I remember growing up watching ads for Vitasoy on TV. Accordingly, it's also been available in our supermarkets for many years now. So, I guess it's not that odd to see it on an SQ flight!
Ah interesting! I love how it’s the same type of Asian soy milk too. In Australia, vitasoy soy milk is a bit different. More westernised I suppose. Thanks for sharing!!
Thanks Jayden.
Sorry your experience in the Singapore terminal was less that stellar.
Good that you had such an excellent experience on the flight.
That landing was not just butter but melted butter. Lol
I enjoyed the Adelaide vlog. Nice to see the old homestead and the roommates, including Lily.
See you next time.
Steveo.
Melted butter 🤣 Love that, thank you so much Stevo!
I Always Have A Singapore Sling When Aboard.Great Trip Report
love it! Thanks :)
Hey Jayden, loved all that footage of Lily. She really is so cute!❤️✈️
thanks Diane 😁
Vitasoy is actually very readily available in Singapore! I used to drink it all the time! I'm glad SQ has tweaked their red eye meal service for SIN-OZ flights. It was one of the reasons why I've avoided them this far.
They can afford to cut cost on SIN-OZ flights as they know their competitor Qantas is basically rubbish and OZ cities are cashcow destinations with huge connecting traffic. I hope more ME carriers like Emirates, Qatar or TK will operate fifth freedom flights from SIN to OZ
I hope EK brings back BKK-SYD and SIN-BNE soon, and more
Malaysian here. My wife flew SQ business from KL to Sing to Brisbane. She was very dissapointed, after all the hype and the price we paid. It became very apparent early in the flight that the staff were selective on who they treated better, with the westerners getting better service. SIA is at the same level as MAS now, except MAS food is marginally better. We flew ANA business a few months later and that flight was super all the way.
As a person why fly a lot in economy, I actually prefer MAS over SQ. The KUL lounges are superb, even the regional lounge after security is better than SQ’s gold lounge.
@@JaydenWong The SQ lounge was super packed and suffocating! They need to give priority to SQ customers v customers from their alliances....
Hi Jayden. It’s unusual for Singapore Airlines to leave someone a bit disappointed but I can understand why in this case. I am flying back from Japan with them in April so 🤞🏻 it’s a smooth experience. Top Vlog as always. You really are a Mega night owl. Cheers.
Ways
hahaha thanks Peter. I enjoy being night owl, late night walk, drive and video editing haha.
Great report JW. Shame there wasn't big hug goodbye with 6"4" at Changi. I'm assuming they wanted everyone at the gate to ensure a faster departure? The carrot cake looked amazing, one of my favourite dishes in Singapore! I haven't flown on an 787-10 yet, I'm jealous 😀 Have to ask, why do you have saucepan on the floor near the door, a leak? OMG, my husband loves those dumplings!! Keep up the great work and I always look forward to Jayden Thursdays!
Probably, maybe it's also why they let the whole plane board at the same time. It wasn't a saucepan hahaha! It was Lily's water dispenser 🤣 Those dumplings were 1/2 at Coles last week, I got like eight packs 🤣
G’day Jayden, you’re looking dapper. Waiting zone is a big problem.
🤘🏻
Hey! don't let her treat your cat like that! She is lucky the cat didn't fight back. It's nice to see how you live Jayden, all the best to you from the UK.
She is very rough unfortunately, I tell her off all the time😅😅 Appreciate your comment Alan, thanks for watching!
You are to be commended for your consideration shown to other passengers. Yes, a smile and a cheerful disposition in the flight crew helps to make up for when things have gone awry. Lilly (your cat) has told me you need a housekeeper! 😄
thank you so much, appreciate your comment :))
I could definitely use a gardener 🤣 we're all from big cities (HK, Bangkok and HCM) without gardening skills. Luckily our lovely neighbours help out
Considering that Jayden is always kind and gracious and often too generous in his review, his displeasure stems from genuine issues to which SQ should address.
Lily is such a beautiful kitty, and she likes to be around airplanes. What could be better.
Thanks Robert 😊
Great video, Jayden. Sorry your airport experience was so bad. I’d expect better from SQ. The not announcing the delay is really bad form since it left everyone stuck in the crowded gate area for an extended period of time. Nice to see they at least made up for it in the air. Good to see they brought back the after-takeoff snack. Thanks for the day in the life vlog. Looks like we’re awake at the same times. 😂
Haha, you’re absolutely right! 3:57am here in ADL and I am still wide awake🤣🤣🤣
Looking forward to the Bali to Singapore vlog.
Thank you sir for uploading the video once again 😊😅🎉😂❤❤and what is your next flight video?
haha not sure yet again. Probably Cathay or China Airlines from October. The oldest of my backlog
Nice video report. You really can’t go wrong with Singapore Airlines. They set the standard.
What you saw inside Costco is the /exact/ view, and layout you get at any Costco in the world. If I didn't know, you could've been at my local Costco here in Northern California. The colors, signage, the concrete floors, shelving, shopping trolleys are all exactly the same.
Ah interesting! It's definitely unique
Between B787-10 and A350-900 which one is a better fit on SQ278/279 SIN-ADL? You did the route before on A350-900 and for me I would see SQ Krisflyer Gold Lounge = CX lounge like the Pier in HKG = Korean Air Prestige Class lounge ICN > UA United Clubs EWR Terminals A and C = PR Mabuhay Lounges. Excellent trip report overall and I wish SQ allows book the meal on SIN-ADL followed by SIN-PER and SIN-MNL yet it can be done on SIN-EWR/JFK
Sorry but The Pier is far more superior. Maybe The Wing is more on par with the Gold Lounge. You can indeed BTC on SQ to ADL :)
Hi Jayden I love the back seats on a plane. The meals you got looked ok. Funny I only said to my son last nite I would love to walk around Costco, was it good as I've never been to one.
It was an interesting experience haha. Lots of products that they don’t see in supermarkets. Cheap snacks and petrol too :)
My perspective as a pilot for a major US airline? I'm retired now, but I have seen the Good, Bad and Ugly during my career. There are MANY moving parts behind the scenes, and in passenger service arenas, many opportunities for Human error
Hi Jayden….this is interesting as my family had a disappointing experience with SQ departing and returning to Adelaide as well. My seat was broken and they forgot my book the cook meal on the way out. On the way back they forgot my wife’s book the cook….all three of us business class, a bit disappointing. We have always flown SQ for 20 years but this year disappointed.
I heard quite a lot of complaints regarding miss BTC meals on forums recently, wonder what's going on?!
Lovely cat Mate.... Nice Adelaide.. Wine Country... Barossa My favorite Shiraz.. Used to get it from Dan Murphy's.. I Miss COLES and Woolworths...
Hello Jayden, have a good trip❤
thanks John!
i always enjoy your flights greetings from the netherlands
I flew SG overnight red eye from Singapore to Melbourne back in early 2022 flying in a B777-300. There was no meal service after take off which was really annoying as I was peckish and needed a glass of wine to relax me but that was not forthcoming. Lights were out until breakfast serving 7 hours later. I had to ask for some snacks, I got a muffin and tea with no milk ( had to ask for that) … the air in the plane smelled musty ( I think the aircraft was stored in a desert during Covid) . I was super disappointed with the experience. I sure Hope they have improved.
I flew SQ from SIN-MEL on the 12/11/23. We boarded the flight on time wated and waited until the captain informed us that there was a problem with insects clogging up a part of the plane. We sat on the plane for 3hrs before we were notified that we needed to disembark and wait for a new flight to arrive. After a delay of 4 hours, we finally took off. We were supposed to arrive into MEL just after 6pm, but eventually arrived at approximately 10:30pm. The cabin crew was amazing throughout the delay and in the air.
Good to know the crew looked after you during the delay! That’s good delay management
I wonder if SIA compensated passengers for this four hour delay ? I ask because for flights of this length departing the EU (including UK which honours EU261) passengers would have been entitled to £200 + refund under EU261 rules.
Great to see u back to your 2nd home in the world😆
😂😂
I am going to Singapore next week business class with Singapore airlines. Each time I fly is excellent.🎄
thankyou Jayden always the best happy new year to you and family i will share ciao
As a huge fan of Singapore Airlines, your title certainly made me click it to see what could they have slipped up. But after your video, I can understand your frustration and how they could indeed do better Jayden. The food didn't look like it was up to standard too. 😅
Thanks for watching! I only just realised this but there was not even an appetiser (other than the fruit)
Great vlog. Enjoyed it. I'm curious why you chose TK for your star alliance FFP when you are not based in Europe? Will be interesting to know what your considerations are when choosing an FFP.
haha Good question. I use Qantas for Oneworld, Delta for Skyteam and Turkish for Star Alliance and here's why for each of them.
Qantas- I picked this over Cathay because the Qantas program earns you way more points and status credit even when you are on a Cathay flight. That being said, Cathay give you a lot of perks other than the regular Oneworld ruby/sapphire/emerald benefits, such as free upgrades, lounge for silver members, and more benefits on the ground. Yet, Qantas is just way easier to reach Oneworld ruby/sapphire/emerald.
Delta- I liked their MQM calculations, helped me reach and retain gold (Elite Plus) easily. Also like UA and AA, I enjoy the free upgrades on domestic flights. However, it stinks that they removed lounge access for Delta operated flights if you're in economy, even if you are their gold. And they are changing their program next year, favouring those (who live in the US) with a Delta credit card so I am not going to aim for gold next year. Probably switch to KLM/AF Flying Blue.
Turkish- I tried the Air NZ and United programs and I failed to retain Gold for both. Air NZ didn't gave me an extension during the 2022 borders lockdown. However, they stopped extending the lockdown when NZ reopened to Aussie travellers. Specifically Aussie travellers, you can be an Aussie in USA going to NZ. But if you're an American in Australia, you couldn't go to NZ... it was all very weird. I live in Australia but I am not an Aussie so I lost my gold with them. United isn't too hard in terms of PQP but you need to fly on their flights 24 times. Too difficult when I don't live there.
Now Turkish- I fly mostly long haul in economy and they don't discriminate their members who often in economy e.g. a very good gold lounge in IST. Plus, they are launching flights to Australia soon, easy miles when I fly them all the way to Europe.
@JaydenWong Thanks Jayden for taking the time to provide a detailed reply. My work only takes me around Asia, and being based in SIN, the natural choice would be Krisflyer. Unfortunately I only fly economy due to company policies regarding short and medium haul flights. The only perk that SQ gives its KF Gold members that other Star Gold members on SQ flights don't get is complimentary advance seat selection.
I was KF Gold for many years but it became a major strain to retain Gold when some tickets don't earn you 100% status miles anymore. Then I was introduced to Asiana Club FFP. Qualifying and requalifying requires less miles than most other Star Alliance airlines, and you have a 2 year window to requalify. There's also no requirement for you to fly on their metal. So while I lose the option to choose my seats in advance, I get all the Star Gold perks whenever I fly SQ or other Star Alliance carriers.
The only downside is not knowing when Asiana will cease to exist after it gets bought over by Korean Air. 🤔
@@arabesque2222 Funny you mentioned about Asiana, I would've gone for them if it weren't for the merge. I don't really stick with one airline so not having to fly with them as a bare minimum was very attractive to me!
Probably SQ didn't consider an hour delay is a delay. For a passenger, if a delay can be informed/ broadcasted earlier, they can make use their time in other ways like shopping, lounge access, or walk around instead of stuck at the waiting room. Moreover, all passengers stuck at a small room for an hour. It is not a wise handling for a 5-star airline anyway.
Did they allow you go over 2kg extra? How heavy was your checked bag. I am sure there were lots of bags at the baggage claim from this flight since it was a 777. Where was the cat from lol
My checked bag was like 15kg, I travel quite light haha. A lot of passengers came from India and Europe with LOTS of bags indeed. My cat is a local Adelaidean, born and bred🤣
@@JaydenWongI also have a toy grey poodle named Kirby. I call him Mano ..
I'd not had a very bad experience at any time
They're not flawless by any measure but excellent in many ways. Entertainment and food has never been better. I absolutely love them.
"g'day ONE WORD flyer squad"
HAAAIYAAA nephew Jayden 😂
I had uncomfortable experience with Singapore Airlines when flying from Singapore to Adelaide in late Nov too. There was no announcement of delay until boarding was completed and that was already half an hour past departure time. Due to weather condition, cargo loading only started after everyone's on the plane. We waited and waited. Finally, we took off after 2am in the morning (the scheduled departure time is 11.40pm). We have been sitting on the plane for 2 hours. I agree with you Jayden that Singapore Airlines could have announced much earlier. My experiences with Singapore Airlines have been good. Last month flight was the only bad one.
See exactly my point. I wouldn’t have minded the delay as long as there’s communication and we are not held hostage
I’m at Melbourne airport right now. Just landed from ADL. We were half way through boarding and the crew told us to head back to terminal due to adverse weather in MEL. They didn’t know how long the delay would be so rather than holding us onboard or at the gate, they told us to relax in the Qantas club and wait for further PA.
@@JaydenWong terrible weather in Adl and Mel. Safe flight home.
Awww you have Silkair model..I miss that carrier! Feel like tearing up 😢...thanks for the vlog and nice looking at your cat! Does everyone take turn taking care of the cat?
it was a gift and I love it! All the plane models I have are actually gifts haha. It's usually just the feeding part. Whoever she meows to feeds her🤣The backyard is her bathroom.
Really objective comments and thanks for sharing your daily life for the first time. Maybe it’s time for you two to share your love stories and dating stories with us now ❤
Fly and stay safe. Take care. Cheers.
thanks Lawrence!!
@@JaydenWong you're welcome. 👍
It got me very nervous even just watched you flew though the cloud, I may need some consulation.
Singapore airlines has for a long time been my preferred carrier up and around Asia (I am also a Virgin Velocity Member). However, my last three trips to Asia SQ have either not had seats available for my connections (often 3 - 4 months out) or were priced so high I couldn’t justify it. So one trip was on Thai, the last one is on CX and the one later this month is also CX. So I get some (few) QF status and points (but nowhere like you get between SQ and VA).
My last SQ flight I flew Premium Economy and the breakfast was disgusting and after a couple of mouthful attempts I couldn’t eat it (this was ex SYD) fortunately I had a good breakfast in the Kris Flyer Lounge., there was no tray, just a gluten free wrap in silver, no serviette, fruit, etc. Tea and coffee were available later. I decided that SQ PE was not worth the money between Australia and Singapore (possibly worth it for the extra legroom onwards to Europe, the USA etc.)
I agree with you about Gold Members and their decision to put them in the Kris Flyer Lounge. This new one is by far better than the previous one, which didn’t even have toilets or showers), very crappy layout and food & drink limitations. I think the food and drink options are also better in the new lounge, but not up to the standard of the Business Class lounge.
Their prices for premium cabins ex-Australia are so high. On the other hand you can fly non-stop SIN to JFK in premium for like $1500 return
Delta airlines is not in Star Alliance. They are in Sky Team Alliance. Surprised you cannot leave the gate area. The gate agents should board you in groups, seems like they are very disorganized at the gate level.
No free wifi if your Singapore Airlines KrisFlyer account is not linked to your boarding pass. This sums up the modern day caste system that permeates the way Singapore Airlines is run. From lounge access to Wi-Fi access.
The water, Moma, is from the town of Sibu in the Malaysian part of Borneo.
I have flown SQ’s Boeing 787-10 on the Perth-Singapore route, and found the seats in economy really narrow. Not so comfortable IMO 🥲
I definitely prefer the retired SQ 777-200 and 330!
Wow I am so dam far behind, silly algorithm not giving me you stuff, time to binge!
ahaha I hate the new algorithm!
Another great trip report Jayden!
Finally Singapore Airlines is offering two meals on their Australian red eye flights!!! 😅
Btw, when are you moving to Sydney? 😂
When I was doing a lot of travel between SYD and SIN for an American clients (who had a global Y policy), in the USA they used United and so preferred Star Alliance member airlines as the one airline where UA didn’t fly.
At that time (between 2003 - 2006), UA still had movie screens on panels at the front of every cabin section (ie no personal entertainment system), pretty much everyone else that was a serious airline had moved forward to personal displays). So much of the Australian (and Asian) staff objected to flying UA on the long haul, so eventually out of Australia we were allowed to fly QF and anywhere out of SIN SQ. I hear the current UA planes between Australia and the USA are much better, and maybe next time I go to the USA will try them out due to the VA partnership.
As much as I usually preferred SQ over QF on the SIN - SYD night route, I would fly QF as I would have eaten dinner at the airport and wanted to try to go to sleep. Then SQ basically had a full meal services with the multiple rounds - meal, then drinks later, so it could be 3 hours before the noise went down. Where as QF also had a full meal service but it was done quickly with food, tea/coffee, drinks all at the same time, so there was much less noice and you could try to go to sleep as noon as the plane took off.
haha who knows, maybe when my lease end in Adelaide? 🤣
I understand this report Jayden but would it be possible to try and do another flight on SQ from Sydney to Singapore or Singapore to sydney on sq?
im sure in the future I will! Meanwhile I've got many other SQ trip reports in my channel, do check them out :)
@@JaydenWong yes I know you have and all of them are amazing as usual. Also I have actually flown Singapore airlines this year on January from Sydney to Singapore on a350 then to manilla on their 787-9 and for the way back I flew 787-9 again then the fun part back to sydney on their a380
Moma is from Sarawak. My home state! So proud ❤
Love you! Hope you visit Chicago❤️
been there once, love it. will revisit one day!
We flew SIA decades ago and all was fine EXCEPT the 747 air con was stuck on freezing-cold right on top of us in the front baby seats. They tried to diminish the freezing air flow but couldn't, the flight was full so we couldn't change seats, and we had to wrap our baby up like a mummy so she wouldn't freeze (they gave us heaps of airline blankets and pillows - and of course the standard crib). The seat was also broken but that wasn't of any serious concern. Then, the SIA flight path to Sydney used to be further south than Qantas etc, flying down over the Spencer Gulf toward Adelaide (sort of), out over the southern ocean a bit then banking left and straight across to Sydney. I had to ask the steward about that because it looked very strange at the time and he explained it to us (this was decades before the missing Malaysian jet). Otherwise, I've flown SIA numerous times inter-Asia, along with Silk Air, and they are excellent. Silk Air has the best looking hostesses by far (Singaporean, Indonesian, Chinese etc) although these days Cebu, Garuda sometimes, and a few Vietnamese airlines give it some competition. Thai isn't all glamours anymore like it used to be.
I completely agree with you. Everything about their ground service in SIN is so zero star!
How was the living experience in Burnside? The house looks so big, actually how many room does the house have?
4 rooms :) but it’s not Burnside haha
@@JaydenWong Is it in North Adelaide I guess? Recently finding a 4 room house to move in January, feel desperate for the rental price
dm me on insta
@@JaydenWongdm already
Jayden. have you visited all the facilities of Changi : restaurants, shops, hawker centers, butterfly house, the Jewel fountain, the entertainment venues, etc?
yes been many times haha
Wow, didn't expect they serve the HK branded vitasoy milk for a Singaporean carrier :o
right!!
It's great to see that SQ is allowing cabin crew to wear masks!
I flew business class for the first time on Singapore Airlines to Thailand in Feb 2022. Really disappointing! We were told that for an 8 hour flight we could choose to have a late dinner or breakfast, not both. One meal for an 8 hour flight in business class is not acceptable.
They feed you like the galley is overloaded when it's a daylight. But red-eye they are a bit stingy.
After serious disappointment on three separate occasions years ago Singapore Airlines remains on my "avoid if possible" list along with Qantas. News has just come that Turkish Airlines has approval for many new flights to Australia including Perth. I've never heard anything but good about Turkish Airlines so that's good news.
I cannot wait for TK to come! I prefer IST for transit and also the gold lounge there. I am flying them from Cebu to Istanbul in February
@@JaydenWong I'll watch for that.
Great vlog at end. I did not know Australia has Costco.
haha there aren’t a lot but even major city has one. Thanks for watching!
As a local I more than agree with you ...SQ was never liked that until lately and they became worse during covid and I have also done my share of screaming hell to them for their lack of service product etc long story short I agree with you and only lately did they improve and got back their signature product but yes money speaks and they really are getting too arrogant for their own good. As you said the flight crew always great the mgmt sucks!
Wow Singapore 787-10 finally landing at adelaide
So surprised they have brought back the refreshment service.
It is great news
When they dropped it on this route it made a huge downgrade for economy.
me too! So glad they did. Literally was my only complaint in the past haha. Now onboard experience is perfect, even better if they could bring back hot towels
@@JaydenWong couldn't agree more. We've moved most of our business to Vietnam Airlines now for our regular treks to HCM City.
They offer such a good product.
@@AlanJ80 I flew them from HCM to Sydney back in July. Loved the food and mini wine glass!
YESSS JAYDEN
Note Singapore Airline only installed the shower in Kris Gold Lounge post Covid. Pre Covid Star Alliance Gold along with KrisFlyer Gold and Velocity Gold flying on SIA only have access to a lounge without shower.
that I remember, I was shocked they didn't even have toilets!
@@JaydenWong I completely forgot that point. There solution was you can just go outside of the lounge.
We all know there two membership at Singapore Airline and one clearly get more benefit.
Anyway I look forward to your review on the new MAS A330 Neo coming out this year and who knows I might bump into you if you fly out of Perth.
Feb 2023 Frankfurt, Deutschland - SIN on SQ. Dinner was served. I asked for a beer. There was no beer on the entire aircraft according to cabin crew. The other pax behind me requested the same but there was none. Best airline in the world? At least on SQ's LCC Scoot, I can buy a beer for SGD9
wow you would expect LOTS of beers from Germany😭🤣
when are you ging to Venice? my home town it would be nice to see you there xx
Venice wow, would love to visit soon!
As a singaporean that travels with Singapore airlines frequently, i can MOSTLY agree on the personal air vents and the exterior camera part. I love SQ but i really need them to have personal air vents like I’d they have a bad relationship with personal air vents? And PLS I NEED THE EXTERIOR CAMERA VIEWS 😢
haha right, or at least they could set the cabin temperature lower. Do they forget Singapore is summer all year round? 🤣
Hi, Jerome! What about a fixed/lapel mic?
Singapore Airlines is usually highly ranked....now? Again, as a pilot, I noticed the F/A uniforms and it caused me concern. Those very long skirts? In an emergency they look positively prohibitive...perhaps they use Velcro for a quick removal, in the event of an Evac or worse, ditching in the water???
good question, never thought of that.
Why will they check boarding passes again after they have checked it when you enter the holding area? And for the lounge, you get what you pay for!
For group boarding and priority boarding purposes. Imagine a full A380 flight and 500 people trying to board at the same time. It's a standard practice that Singapore Airlines or the SATS staff check your boarding pass again when you board AND at the boarding door for security purposes. The ground staff just didn't do it for this flight, the flight crew did though as they were amazing throughout the flight.
We had a recent American Airlines flight at LHR that was listed as "flight closing" on the board 35 minutes before listed departure time. We ran, but the gate agent told us "oh, it wasn't closing...we just say that so people will be here." (and then when sat on the plane for 45+ minutes before we pushed back) So, I'm not a big fan of airlines not being honest with customers--even worse if there is no bathroom!! In all fairness, the cabin crew on AA did a great job during that flight to KPHL.
So sad seeing 6'4 behind the glass and not with you...
Urgh I hate that! And the thing with many UK airports is that you don’t know the gate number until 30 mins before boarding😩😩